ATI Procurement Report AY 09/10 Campus Name: Sacramento State Please refer to the report instructions before completing this form. The instructions were sent as a separate attachment and they are also posted on the ATI Moodle Website . 1.0 Procurement Procedures Goal An ATI Electronic and Information Technology E&IT Procurement Plan, documents, forms, and other materials to support 508 procurements at the campus are created and published. Goal Status Key Accomplishments 09/10 Established Revised Exceptions Request document Created and published a list of E&IT Products approved for the entire fiscal year for purchase without re-evaluation. Reviewed and revised the current E&IT evaluation process to streamline as preparation for a larger volume of evaluations to be completed. Key Plans 10/11 The E&IT procurement accessibility implementation plan in this area will be revised in the coming year based on the ATI coded memo. Streamline EIT procurement review process (including but not limited to reviewing the possibility of using the attachment feature in CMS/CFS to attach ATI documents to the requisitions). Identify ways to capture which technology purchase requests need ATI reviews (e.g. with NIGP codes) before moving purchase forward to Procurement. Comments Success Indicator Status Year Started 07/08 Worked on 09/10? (Yes/No) No Will work on 10/11? (Yes/No) Yes 1.1 Developed and published an Accessible ATI E&IT Procurement Plan Established 1.2 Developed and published a document that defines what products are categorized as Section 508 E&IT procurements 1.3 Developed a procedure for procuring E&IT products at and above the current ATI procurement threshold Defined 07/08 Yes Yes Established 07/08 Yes Yes Comments The new coded memo has been released by the CO office. Because of this we will now need to revisit our ATI procurement plan to revise and update prior to implementing new ATI procurement requirements on our campus. Once we have revised our ATI Procurement plan we will need to update all documentation and forms to reflect the newest version of our implementation plan. As part of the revising of our campus implementation plan, we will look ahead and determine the requirements of what each addition of our implementation will be for the future and clear steps for us to follow to reach those goals. This will be completed along with the updating of our procurement implementation plan. 1 ATI Procurement Report AY 09/10 Sacramento State Success Indicator Status Year Started Will work on 10/11? (Yes/No) No Comments N/A Worked on 09/10? (Yes/No) No 1.4 Developed a documented rubric or process to determine the level/complexity of 508 evaluation that will be required for new procurements and/or renewals 1.5 Developed a process for all competitive bid procurements that require an evaluation of Section 508 compliance Not Started Established 07/08 Yes Yes Standardized language for all of the campuses to use would be useful in providing a united front in obtaining the documentation we are requesting for the ATI procurement process. 1.6 Developed a process for all non-competitive bid procurements that require an evaluation of Section 508 compliance Established 07/08 Yes Yes Standardized language for all of the campuses to use would be useful in providing a united front in obtaining the documentation we are requesting for the ATI procurement process. 1.7 Developed a process for all purchase card purchases that require an evaluation of Section 508 compliance Not Started N/A Yes Yes Standardized language for all of the campuses to use would be useful in providing a united front in obtaining the documentation we are requesting for the ATI procurement process. 1.8 Documented a process used to verify Voluntary Product Accessibility Templates (VPATs) Initiated 08/09 No Yes This process will be made clearer in our updated procurement implementation plan. Area(s) of Requested Collaboration for Procurement Procedures Indicator Number Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 1.5 Assistance Requested? Yes/No Yes Assistance Offered? Yes/No No Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 1.6 Yes Yes Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 1.7 Yes Yes We would be very interested in how other campuses are using rubrics and how successful they have been. Comments With the CSU mastering enabling agreements it would be very helpful for the VPAT to already have been collected and accessibility evaluated prior to being approved as a mastering enabling agreement. We are always interested in receiving guidance from the Chancellor’s Office and in hearing what other campuses are doing. This assists us in revising our policies and procedures to make the entire process run smoother. Guidance of any kind on how to handle procurement card purchases with relation to ATI would be very much appreciated too, as we have not determined any methods to handle this as of yet Working with an across campuses committee to create best practices/standards documentation to bring the campuses closer together in process and language to assist campuses in need of implementation and to assist other campuses including ours in streamlining and automation of the process. 2 ATI Procurement Report AY 09/10 Sacramento State 2.0 Staffing or role definition Goal ATI procurement team is fully staffed with clearly defined roles for processing E&IT procurements. Goal Status Key Accomplishments 09/10 Established Began to clarify which roles will do the accessibility evaluation of the products A quick reference chart of the flow of the ATI process. Revised Exceptions team members and process Key Plans 10/11 The E&IT procurement accessibility implementation plan in this area will be revised in the coming year based on the ATI coded memo. Clarify roles of different parties involved in evaluation process, requestor, procurement, specialists, and vendors. Development of brochure for management hires about ATI procurement Comments Success Indicator Status Year Started 07/08 Worked on 09/10? Yes/No Yes Will work on 10/11? Yes/No Yes 2.1 Established a group that meets on a regular basis to discuss accessible procurement topics Managed 2.2 Identified contact person(s) and process for vendors, purchase requestors, and staff to ask questions about procurements 2.3 Documented in writing who is responsible for each component of the accessible procurement process (e.g., Who does the purchase request? Who interacts with the vendor on accessibility questions? Who does the accessibility evaluation of the product?) Established 07/08 Yes Yes Established 07/08 No Yes Area(s) of Requested Collaboration for Staffing or role definition Indicator Number Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 2.3 Assistance Requested? Yes/No Yes Assistance Offered? Yes/No Yes Comments Our campus has an ATI procurement working group that meets several times per semester in person and collaborates via email as needed. We also have an ATI steering committee that meets approximately once per semester and via email as needed for all three areas of ATI. ATI procurement Compliance/Training Specialist See Steps in Accessible E&IT Procurement and implementation plan at http://www.csus.edu/accessibility/procure.html Comments We would like information as to which campuses are using a dispersed model for collecting VPATs and evaluating accessibility and how this model is working on the campuses, along with lessons learned. 3 ATI Procurement Report AY 09/10 Sacramento State Area(s) of Requested Collaboration for Staffing or role definition Indicator Number Assistance Requested? Yes/No Assistance Offered? Yes/No Comments Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 3.0 Exemptions Process Goal A well-documented process has been established and is used for exemptions to E&IT procurements. Goal Status Key Accomplishments 09/10 Initiated Developed a process to identify exceptions earlier in the evaluations process. Processed several exceptions requests and developed plans of alternative access. Revised Exceptions Request document Key Plans 10/11 The E&IT procurement accessibility implementation plan in this area will be revised in the coming year based on ATI coded memo. Streamline EIT procurement review process including exemption process, alternate plans of access, especially as the dollar threshold goes down. Conduct random follow up with requestors to evaluate effectiveness of Alternative access plans. Comments Success Indicator Status Year Started Will work on 10/11? Yes/No Yes Yes Comments 07/08 07/08 Worked on 09/10? Yes/No Yes Yes 3.1 Established a process for granting exemptions 3.2 Documented the exemption process, posted it on public website, and have communicated process to campus 3.3 Documented a process that ensures that supplementary accommodations can be put in place when exemptions are warranted 3.4 Established a follow-up process for communicating with vendors and purchasers when a procurement is moved forward without total resolution of the accessibility status of the product Defined Initiated Defined 07/08 Yes Yes This process will be updated as part of our procurement implementation plan update. Initiated 08/09 Yes Yes This process will be updated as part of our procurement implementation plan update. This process will be updated as part of our procurement implementation plan update. This process will be updated as part of our procurement implementation plan update. 4 ATI Procurement Report AY 09/10 Sacramento State Area(s) of Requested Collaboration for Exemptions Process Indicator Number Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 4.0 3.2 Assistance Requested? Yes/No Yes Assistance Offered? Yes/No Yes 3.3 Yes Yes Comments What are other campuses doing to communicate to their campus community, the exceptions process and what/if any standard exemptions there are, including what the criteria is for obtaining the exemption by the requestor? How are other campuses following up to make sure that accommodations are available to be put in place when exemptions are warranted? Guidance from the Chancellor’s Office on how to accomplish this would also be helpful. Equally Effective Access Plans Goal Equally Effective Access Plans are created for E&IT products that are not fully 508 compliant. Goal Status Key Accomplishments 09/10 Initiated Tested the Alternate Access Plan template by posting it on the accessible procurement website for the campus community for use. Key Plans 10/11 The E&IT procurement accessibility implementation plan in this area will be revised in the coming year based on the ATI coded memo. Streamline EIT procurement review process including exemption process, alternate plans of access, especially as the dollar threshold goes down. Conduct a random audit of departments notified during the procurement process that an alternative plan of access was required for their product. Comments Success Indicator Status Year Started 4.1 Documented a process that outlines when an equally Defined 07/08 Worked on 09/10? Yes/No Yes Will work on 10/11? Yes/No Yes effective access plan is necessary Comments We would like guidance from the Chancellor’s Office as to whether an acceptable route to equally effective access planning would be to obtain a letter of commitment to accessibility containing acknowledgement of creating an equally effective action plan based on the situation that arises for an individual, from the department making the purchase rather than an equally effective access plan. There are some barriers in the creation of alternate access plans because of the wide variety of possible accommodations that may have to be created for one purchase. 5 ATI Procurement Report AY 09/10 Sacramento State Success Indicator Status Year Started Will work on 10/11? Yes/No Yes Comments 07/08 Worked on 09/10? Yes/No No 4.2 Established a process with roles assigned for all parts of creating an equally effective access plan Initiated 4.3 Established a process that tracks how many equally effective access plans have been created Not Started N/A No Yes We would like guidance from the Chancellor’s Office as to whether an acceptable route to equally effective access planning would be to obtain a letter of commitment to accessibility containing acknowledgement of creating an equally effective action plan based on the situation that arises for an individual, from the department making the purchase rather than an equally effective access plan. There are some barriers in the creation of alternate access plans because of the wide variety of possible accommodations that may have to be created for one purchase. 4.4 Established a process to ensure that accommodations were provided Not Started N/A No Yes We would like guidance from the Chancellor’s Office as to whether an acceptable route to equally effective access planning would be to obtain a letter of commitment to accessibility containing acknowledgement of creating an equally effective action plan based on the situation that arises for an individual, from the department making the purchase rather than an equally effective access plan. There are some barriers in the creation of alternate access plans because of the wide variety of possible accommodations that may have to be created for one purchase. Area(s) of Requested Collaboration for Equally Effective Access Plans Indicator Number 4.2 Assistance Offered? Yes/No No Comments Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Assistance Requested? Yes/No Yes 4.3 Yes No How are other campuses tracking the equally effective access plans that have been created? Are there any audits of the process and where they beneficial? We would like guidance from the Chancellor’s Office as to whether an acceptable route to equally effective access planning would be to obtain a letter of commitment to accessibility containing acknowledgement of creating an equally effective action plan based on the situation that arises for an individual, from the department making the purchase rather than an equally effective access plan. There are some barriers in the creation of alternate access plans because of the wide variety of possible accommodations that may have to be created for one purchase. Sample equally effective access plans that have provoked positive change and knowledge of tracking mechanisms that other campuses are using would be useful. 6 ATI Procurement Report AY 09/10 Sacramento State Area(s) of Requested Collaboration for Equally Effective Access Plans Indicator Number Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 4.4 5.0 Assistance Requested? Yes/No Yes Assistance Offered? Yes/No No Comments How are campuses ensuring that the equally effective access plan was implemented and the success of the plan? Training Goal All parties involved in E&IT procurement have been trained, and a continual training program is in place. Goal Status Key Accomplishments 09/10 Initiated Explored developing a brochure to be placed in new manager hire paperwork introducing ATI procurement. Key Plans 10/11 The E&IT procurement accessibility implementation plan in this area will be revised in the coming year based on the ATI coded memo. Create a brochure and work with HR to insert into the new managers’ hire orientation. Comments Success Indicator Status Year Started Will work on 10/11? Yes/No Yes Comments 08/09 Worked on 09/10? Yes/No Yes 5.1 Established and deployed new employee orientation Initiated 5.2 Established and deployed training program for purchase requestors Initiated 07/08 Yes Yes Have collaborated with Procurement on trainings. Created a brochure to insert into the new hire orientation. 5.3 Established and deployed training program for technical evaluators Initiated 07/08 No No Currently do not have technical evaluators on campus beyond the ATI Compliance/Training Specialist and the Interim ATI Project Coordinator 5.4 Established and deployed training program for procurement staff Initiated 07/08 No Maybe The Procurement staff member in charge of IT is part of the ATI procurement working group. Also has regular conversation with the ATI Procurement Compliance/Training Specialist. With the revisions to the ATI implementation plan this will be revisited. training materials that provide overview of Section 508 Created brochures targeted toward individual groups such as managers, staff, and faculty providing an overview of ATI purchasing. requirements and where to get more information 7 ATI Procurement Report AY 09/10 Sacramento State Success Indicator Status Year Started Will work on 10/11? Yes/No No Comments N/A Worked on 09/10? Yes/No No 5.5 Established and deployed training for all purchase card holders Not Started 5.6 Established and deployed training for Section 508 compliance officer Defined 08/09 No No While there are no formal plans to address this during this fiscal year when opportunities for training arise the ATI Compliance/Training Specialist does date advantage of attending or participating 5.7 Collected feedback from training (effectiveness, knowledge retention, etc.) Not Started N/A No No This area will be addressed once the ATI procurement Implementation plan has been updated and a focus comes back around to training the campus community. 5.8 Established methods for retraining individuals and departments to refresh knowledge of the E&IT procurement process Not Started N/A No No This area will be addressed once the ATI procurement Implementation plan has been updated and a focus comes back around to training the campus community. Area(s) of Requested Collaboration for Training Indicator Number 5.1 Assistance Offered? Yes/No Yes Comments Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Assistance Requested? Yes/No No 5.2 Yes Yes Would like to collaborate with other campuses that have created or are creating ondemand training, including evaluating effectiveness of it. 5.5 No Yes How are other campuses handling ATI in relation to purchase cards? 5.6 Yes Yes Webinars and other training opportunities are always welcome to develop skills for the section 508 compliance specialist and others involved in the E&IT procurement process. 6.0 Guidance from the CO would be appreciated on how to handle ATI in relation to the procurement card purchases. Our campus chooses not to address this issue at this point. Our goal is to begin to tackle this area once we have either guidance or have implemented the ATI process fully into the requisition process at all levels. Sharing the brochures with other campuses to pilot along with our campus. Outreach (Communications) Goal All individuals on campus involved in the purchasing of goods are knowledgeable about Goal Status Key Accomplishments 09/10 Established Continued to utilize the announcements list serv Continued to utilize monthly ITC meetings, Business Partners Key Plans 10/11 Continue use of communication vehicles, including the listserv, monthly ITC meetings, Business Partners Roundtable meetings, 8 ATI Procurement Report AY 09/10 Sacramento State Goal Section 508 in the context of E&IT procurement. Goal Status Key Accomplishments 09/10 Roundtable meetings and any other opportunities that come up to communicate about the ATI requirements. Continued to look for opportunities to put information in newsletters and bulletins that are distributed to the campus community. Key Plans 10/11 etc. The E&IT procurement accessibility implementation plan in this area will be revised in the coming year based on the ATI coded memo. Comments Success Indicator Status Year Started Will work on 10/11? Yes/No No Comments 07/08 Worked on 09/10? Yes/No No 6.1 Created an outreach program to explain E&IT Defined 6.2 Identified recurring vendors and educated them on Section 508 accessibility requirements (i.e., Renewals, maintenance agreements and ongoing purchases) 6.3 Established an ongoing general campus communication that promotes E&IT procurement awareness Established 08/09 Yes Yes Continually working with new and renewal vendors on documentation of accessibility of their products/services on an individual basis. Established 07/08 Yes Yes Area(s) of Requested Collaboration for Outreach (Communication) Indicator Number Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 6.3 Assistance Requested? Yes/No Yes procurement exemptions and where to get more Exemptions is part of the published steps in the E&IT procurement process – see http://www.csus.edu/accessibility/procure.html information 7.0 Assistance Offered? Yes/No Yes Comments Examples of what other campuses have done that were successful in outreach that explains the ATI procurement process would be useful. Evaluation & Monitoring Goal Campus has established a continual evaluation process with standard forms and procedures. Goal Status Key Accomplishments 09/10 Initiated Continued to review the number of purchases that are required to go through the ATI process. Explored use of survey tool to obtain feedback on the ATI Key Plans 10/11 The E&IT procurement accessibility implementation plan in this area will be revised in the coming year based on the ATI coded memo. 9 ATI Procurement Report AY 09/10 Sacramento State Goal Feedback from the process along with direction is provided to training, outreach, and other groups involved in E&IT procurements. Goal Status Key Accomplishments 09/10 procurement process. Key Plans 10/11 Define parameters beyond $15,000 threshold, areas we want to concentrate on with regard to reviewing E&IT requirements (e.g. all software purchased); (some changes were implemented fall 2010 (including web consulting/contracting and development, copy machines and networked copiers, digital media and high impact purchases); need to clarify any other year-end requirements. Comments Success Indicator Status Year Started 07/08 Worked on 09/10? Yes/No No Will work on 10/11? Yes/No Yes 7.1 Evaluated the compliance and completeness of Established Not Started N/A No Yes Exemptions include Back-Office (Includes mostly data centers and comm. closets typeequipment), Fundamental Alteration (e.g. cell phones, PDAs, pagers, hand-held devices), and Undue Burden. We are also finding instances of Commercial Non Availability based on department’s market research (i.e. only one product meets functional specifications). Plan and metrics need to be updated in 10/11 based on the ATI coded memo and goals. 7.2 Metrics exist for each of the areas of E&IT procurement (procedures, staffing, exemptions, equally effective access plans, experience, training, and outreach) 7.3 Established metrics has led to tangible improvements in the quality and/or effectiveness of the procurement process Not Started N/A No Yes Plan and metrics need to be updated in 10/11 based on the ATI coded memo and goals. Area(s) of Requested Collaboration for Evaluation & Monitoring Indicator Number Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 7.2 Assistance Requested? Yes/No Yes procurements that have exemptions Assistance Offered? Yes/No No Comments Comments Would like to have guidance from the Chancellor’s Office on metrics as there needs to be consistency across the CSU system so that when comparisons are made that the same criteria are being applied. Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff 10 ATI Procurement Report AY 09/10 Sacramento State 8.0 Experience/Implementation Goal Campuses have sufficient experience and expertise in completing E&IT procurements. Comments Goal Status Key Accomplishments 09/10 Key Plans 10/11 Established A larger number of departments have completed E&IT The E&IT procurement accessibility implementation plan in this procurements with ATI review and now have some experience area will be revised in the coming year based on the ATI coded memo. Requested assistance to automate the process for ATI E&IT Procurement. (Requires Chancellor’s Office intervention to Collaborate with other CSUs to cut down on duplication of weave technology purchasing into Common Financial system to product accessibility evaluations, leverage VPATs, create standard streamline the ATI review process). language/terminology and practices, possible use of Common Financial System etc. The ability to share data in a common Worked with colleges on the campus to become more sufficient format will save time, money and will send a stronger message to in obtaining VPATs and conducting a first level evaluation of the vendors about the importance of accessible products accessibility of the product using the VPAT. If the previous stay had not been put into place while the new coded memo was created and our campus had been required to drop down to the $2,500 we would have had 459 requisitions to review instead of 215 requisitions. Our campus processed a total of 904 requisitions containing E&IT products during this time period. The statistics below also do not tell the entire picture as some requisitions contained more than one VPAT to be reviewed. This was due to some requisitions containing more than one E&IT product or multiple component products requiring separate VPATs for review. Other requisitions have VPATs reviewed for multiple products prior to selecting a final product for purchase. We did conduct testing on Pharos PrintSmart during this review year. The product was not a new purchase or up for review this year. Our student service desk received a complaint from a low vision student on campus. We tested the product both using ATI staff and volunteer students from Services to Students With Disabilities (SSWD). SSWD has also been involved in testing of the refresh project for our SacCT/uPortal project using both staff and student volunteers. Post purchase we are also conducting ATI staff lead testing of ServiceNow which will replace our current problem reporting product. Success Indicator Numeric value for the 2009/2010 year Comments 0 Percent value for the 2009/2010 year (# of indicator over total # of E&IT procurements) 0 8.1 Number and percent of E&IT products on which Section 0 0 Due to staffing no product testing was conducted prior to purchasing of the products. Some product testing was done after purchase to plan accessibility workarounds. 508 compliance was tested 8.2 Number and percent of E&IT products on which user accessibility testing was conducted Due to staffing only very limited product testing could be conducted prior to purchasing of the products. 11 ATI Procurement Report AY 09/10 Sacramento State Success Indicator Numeric value for the 2009/2010 year 8.3 Number and percent of verifications of Voluntary Product Accessibility Templates (VPATs) conducted 206 Percent value for the 2009/2010 year (# of indicator over total # of E&IT procurements) 95.814% Comments This calculation was created based on the total number of requisitions that should have been evaluated with the requirement of requisitions of $15,000 or more containing E&IT products. Success Indicator 8.4 go to next table Success Indicator # Sole Brand # undue burden # national security 8.4 Number of E&IT procurements that were granted an exemption(s) 2 0 0 Area(s) of Requested Collaboration for Experience/Implementation Indicator Number Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff Briefly describe the areas in which your campus would like to collaborate with other campuses and the ATI staff # commercial non availability 0 8.1 and 8.2 Assistance Requested? Yes/No Yes Assistance Offered? Yes/No Yes 8.3 Yes Yes # back office # net cost increase # fundamental alteration 16 0 4 Comments Due to budgetary restraints there is a shortfall when it comes to testing of products and services prior to purchase. Because of this we are relying heavily on the VPAT or the exception document for the accessibility of the product. Collaborating across campuses for testing so that duplicate efforts are eliminated would be helpful. It would also be helpful if the CO would include the full accessibility process in the MEA process. It would greatly help this campus if we could find the VPAT as part of the MEA documentation along with testing documentation of the product/service. Assistance developing a more streamlined process and/or automated process for reviewing requisitions that contain E&IT products/services. Understanding that staffing resources are limited on our campus and others this will be necessary if we are going to handle a larger volume of requisitions in the future. Contributors This information will be used for follow up questions and collaboration. Name Title Email Address Phone Number 12 ATI Procurement Report AY 09/10 Sacramento State Dawn Futrell-Schilling Compliance/Training – Procurement Specialist futrell@csus.edu 916-278-7643 Melissa Repa Co Director of SSWD/Project Director of Student Support Services/Interim ATI Project Coordinator Lead Buyer repam@csus.edu 916-278-7821 clackd@csus.edu 916-278-7405 Dale Clack 13 ATI Procurement Report AY 09/10 Sacramento State