TROUBLESHOOTING GUIDE SHEET Tutoring Services When you spot a problem with your Service Provider, refer to this chart for a possible solution. POSSIBLE PROBLEMS Tutor does not show up to sessions Shows up late to tutoring sessions Tutor is not reviewing the right information Tutor expectations do not match mine Tutor disagrees with me about how to use the tutoring session time Tutor has me sign claim forms early, and I don’t always agree with the information POSSIBLE SOLUTION(S) Check to see if tutor attempted to contact you. Check to see if you know where you’re supposed to meet. Contact the tutor. You may also call SSWD to see if the tutor called and left a message. Remember that you and the tutor need to contact each other in advance if you cannot make a session (see contract). Clarify that it is important that both of you maintain your scheduled appointments as agreed. Remember that you and the tutor need to contact each other if you are running late for a session (see contract). If this is an ongoing issue, see the Support Services Coordinator. Give your tutor feedback, beginning at your first session, and throughout the semester. Be as clear as you can about the material that is confusing to you, and why. Always let your tutor know how they are doing and if you need more review in a certain area. Communicate your goals and expectations, and ask the tutor for theirs. Periodically review these goals and expectations (for example, after every three sessions or after every test). Remember that the goal of tutoring is for you to pass the class so you can continue with your education. If you have more specific goals for tutoring, it is up to you to communicate these with your tutor. If after this you still need help, see the Support Services Coordinator. Tutoring is not an exact science and it may take time before sessions flow smoothly. You must be prepared for sessions by completing all assignments and readings before you meet with your tutor. Remember that the tutor’s job is not to teach you the course material, but to help you find your strengths and weaknesses with the information you receive from lectures, readings, and assignments. Discuss your concerns with the tutor and work together to form goals for the sessions. If after this you still need help, see the Support Services Coordinator. The tutor should ask you for your signature on the last work day prior to the due date for submitting payroll paperwork. If you suspect that they are not adhering to this procedure, notify the Support Services Coordinator immediately. You are responsible for reviewing all forms you sign and asking for any corrections.