Library Local Plan 2013-16
Draft 7
Issue Number
May 2016
Date
TH
Author
Key Objectives
KPI with key deliverable and target
Library Communication
Strategy
Strategy produced in consultation with our user
groups to further identify and meet staff and
student needs
Embedded new framework of:
 academic liaison – confirm lead officers (with
their own KPIs) in
o Copyright - example
o Research
o User Education/ Information / digital
literacy/ referencing
o Validation
o Partnership and Franchise
o Student induction (example 1), preinduction and pre-enrolment
 A report on the potential of
an interactive online
induction that reaches out to
all new students and
complements existing online
tutorials (BISSTO)
o Subject support/ promotion of
resources and services
 web / online tutorials/ print
publications
o Distance learning
 resource allocation – information available with
regular updates to academic groups on current
resource spend and usage. Regular meetings
with academic groups to discuss options.
Timescale
June ‘16
Lead
Dec ‘13
CS, ST
Librarian
Team, GP
Update
TH, CS, ST
Areas of responsibilities confirmed for relevant
staff
Draft Communications Strategy arising from
the new framework being developed May 2015
(delayed until June 16)
Introduced liaison framework with Academic
Groups – meet Academic Group Leaders/Coordinators to discuss information on resource
spend/usage
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Key Objectives
KPI with key deliverable and target
Flexible and dynamic electronic / digital signage –
easily updated to reflect immediate issues e.g.
noise, service disruptions and current information
Regain accreditation for Customer Service
Excellence or similar award
Staff Development - embedding new university
PDP and appraisal process to encourage more
reflective practice and targeted staff development
Timescale
Sept ‘15
Lead
Update
TH
Mar ‘15
SEB,TH, CS,
ST
SEB,TH, CS
Not developed as planned as University project
delayed
Starting to investigate development of current
provision using existing software
Delayed until Summer 16
Confirmed
Apr ‘14
University PDP process under review
Ongoing
Update library job descriptions where necessary
Analysis of feedback: NSS, PRES, PTES, USS,
Library Survey etc.
Nov ‘13
Annual
analysis
Current data published on web-site and for use with Dec ‘13
prospectuses and handbooks e.g. number of eresources, books, journals etc.
Dec ‘13
Liaise with academic groups and student
representatives (SU) to maintain appropriate study
environment within the Library
To be undertaken Summer 2016
TH, CS, ST
Ongoing
Librarian Team Analysis of feedback from 2015/16 Library
Survey published on web-site
TH, CS, GP
Ongoing - Available on intranet
TH, CS, ST
Created new Silent Study Zone within the
Library
Have setup a new Library and Student
Services User Group as a forum to discuss
such issues
All Library staff actively maintaining study
environment
Publish meetings framework, to include frequency
of:
 Departmental updates – TH, CS, ST
 Librarian Updates – CS, ST & SLs
 Library Assistant updates – TH & LAs
 All-staff briefings
Nov ‘13
TH, CS
Notes of meetings, updates on objectives etc. to be
stored on SharePoint and visible to all staff
Nov ‘13
TH, CS
Introduced liaison framework with Academic
Groups to discuss these issues
Completed
Ongoing
Completed
Ongoing
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Key Objectives
KPI with key deliverable and target
Re-launch TALIS Aspire
TALIS Aspire (TA) acknowledged as cornerstone of
reading list management and quality assurance
Reading List information from Module Database
populated within TA
Discuss TA within liaison framework with
academics and students
Investigate operating the
Library Mgt System
under a shared CAPITA
service with UCLan and
University of Cumbria
Review Collection And
Development Policy
Increase percentage of
shelf ready books to
90%
To fully re-establish ILL
service
Relocation of Library
desk
To investigate online
developments
Fully-costed options in place to consider
To include Resource Discovery and Automatic
renewals
Timescale
April ‘15
Mar ‘14
Lead
Update
CS, ST,
Reading Lists populated. User Education
Librarian Team continues during the roll out.
TH,CS
Need to review User Education in response to
a lack of awareness from students (as
evidenced by April/May 16 Student Focus
Groups)
Working with UCLan and Cumbria no longer
an option following further investigation
Unilaterally implemented Resource Discovery
and automatic renewals Sept 15
Reviewed and updated policy agreed and audited
by relevant University committees
Trial of suppliers, comparison data on percentage
of Shelf ready items supplied
Mar/Apr
‘15
May ‘15
CS
Agreed processes (who does what) in place – all
ILL staff understand processes to facilitate backup
and inter-changeability
Oct ’13
CS, ILL Team
The organisation and staffing under review
Oct ‘13
CS, ILL Team
Completed but currently under review
Ongoing
CS
Ongoing
CS
Oct ‘13
TH
Nov ‘13
TH
Training programme planned and performance
standards published
All relevant staff understand and can satisfactorily
deliver their part of the ILL service
Training programme planned for all relevant Library
staff and to include COPYRIGHT
To interchange ILL duties with Library Desk cover
when necessary
ILL information on website is fresh, current and
relevant.
Audit trail of engagement with Library Comments,
Suggestions and Complaints procedure.
Review of current location and proposal to relocate.
(May be dependent on security gates relocation.)
SharePoint - Develop with Student Services –
repository of useful links and information – online
staff handbook
CS
Completed – further merged IT and Circulation
Desks Sept. 15 – good feedback
Development delayed due to change of
university structure
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Key Objectives
To review service
requirements,
prioritising use of staff
time
Replacement of
University of Bolton
Institutional Repository
(UBIR)
To develop paperless
processes
KPI with key deliverable and target
Dissertation binding - proposal to establish an
online provider
Box of Broadcasts or alternative - alternative to offair recording
Review library services
Match staffing resources to service needs and
priorities
Facilitate staff development where necessary
through PDP process
Alternative platform in use and data migrated from
existing UBIR
ILL
Staff whereabouts
Staff Handbook
Timescale
Mar ‘15
Lead
Update
TH, CS
Implemented March 2016
April ‘15
TH, GP
Apr ‘15
SEB,TH, CS,
ST
Being discussed currently as part of a
university Media Server provision - ongoing
Ongoing
Jun ‘14
CS,ST
Migration completed to an EPrints platform
TH, CS, ST
Review of current infrastructure as part of the
university RDM agenda - ongoing
New online form for ILL implemented by May
15
Online calendar used for staff whereabouts
Intranet used for Staff Handbook
May ‘15
May‘15
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