Front Desk Staff Job Description (DOCX)

Job Title:
Front Desk Staff
Campus Recreation
Bennett Athletic Center
Level/Salary Range:
$9.00 per hour
Hire Contact:
Natalie Ferjulian
Job Description
Provides general facility supervision for the safety and operations of the Bennett Center: greeting, controlling
access, and monitoring use by patrons; administering sales, memberships, activities, contracts, scheduling, and
member services at the point of service; and by representing the mission and goals of the College to the campus
community and beyond.
Greet all who enter the facility and control access and use of the facility according to established policies
and procedures.
Monitor and control use of all program areas and the related requirements for use in these areas (camera
monitor, roam facility), and enforce all policies and procedures of the Bennett Center and the College. If
fitness or pool staff do not show up for their shift, please follow proper procedures.
Oversee the safe usage of the Bennett Athletic and Recreation Center, and respond to incidents and
emergencies according to established training and procedures. Fill out and submit incident report when
Maintain an orderly desk and reception area for daily operations (sales, memberships, rentals, keys,
lessons, activity fees, and desk information). Keep desk information, and promotional items fully stocked.
Actively and effectively communicate program and facility information to all patrons and inquiries by
posting signs, phone, correspondence, facility tours or drop-in inquiries.
Possess a working knowledge and maintain daily operation of point-of-sale (POS), membership
management, lighting and scheduling systems as instructed.
Present yourself with professionalism and make customer service your first priority.
Assist with activity setup when scheduled.
Attend appropriate staff training sessions and meetings.
Perform other related duties as assigned by supervisor or student managers.
Ability to work with a minimum of supervision in a dependable and effective manner in a highly visible position.
Courteous and effective telephone and interpersonal skills, attention to detail and an ability to relate effectively to
a variety of people is expected. Prior administration or customer service related experience preferred. Must have
or be able to obtain a minimum of AHA Healthcare Provider CPR/BLS/AED Certification.