Subject
Year
: V0032 - Restaurant English
: 2009 - 2010
Receiving and Seating guests
Meeting 2
Brainstorming
1. How often do you come to a casual or a fine
dining restaurant?
2. How do the greeter(s) welcome you?
3. What information do they ask from you?
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Receiving guests
• When guests arrive at the restaurant, it is very important
to create a good impression right from the start.
Therefore, the staff member in charge of receiving them
must convey the image of the restaurant through
appropriate words (which are highly conventionalized)
and attitude (which must be polite and helpful at all
times).
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The steps in receiving and seating guests
1.
2.
3.
4.
5.
6.
7.
Greet the guest
Ask if they have a reservation
Check the reservation record and confirm the details
Offer them to keep their coat (optional)
Escort them to the table
Ask if they are satisfy with the table
Help guest with their chair
- Pull out the chair (ladies first)
- Push the chair into position
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Remarks
When leading guests to the tables
• Walk about two paces ahead of the guests
• Point in directino of the table with palm open and arm
extended
When talking to guests:
• Speak clearly. Smile and make eye-contact
• Do not focus only on one guest when speaking to a
group.
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Discussion
Look at the statements in Remarks (slide 6)!
Do you agree or disagree with the statements? Why?
Discuss your answers with your friends in the group!
Compare your answers with the other groups!
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Important phrases
• A table for four = a table which can seat four people
• A table of four = ther are four people at the table
• Cloakroom = a place where coats, hats, umbrellas can
be left for a time
• Stand to the right of someone = stand ont the right hand
side of that person
• Make eye-contact = to look directly into the eyes of
someone
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Important phrases
• Focus only on one guest = look only at one person
• Details = samll items of information
• Notice these sentence
1. Do you have a reservation?
2. Have you got a reservation?
What is the difference between (1) and (2)?
Which do you think you are more familiar with?
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Present ContinuousTense
The present continuous tense (also called the present
progressive tense) describes actions that occurs now, in this
moment.
What am I doing now?
What is the difference between Simple Present and Present
Continuous?
The simple present tense describes an action that occurs on a
regular or daily basis.
Structure
(+)
(-)
(?)
I am working right now
S +to be + V ing
I am not working right now
S + to be + not + V ing
Are you working right now?
To be + S + V ing?
Review: To be (am, is, are)
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Find the appropriate answer to these questions!
1.
2.
3.
4.
5.
6.
7.
8.
You sit on this
A shape with three sides
A distance of about half a metre, or one step
Small items or information
The inside surface of your hand
A group of people
A piece of cloth or paper used while eating
A mother often holds her baby on this while sitting
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Activity
• Form a group consists of 4-6 people
• Practice in pairs the language in receiving guests
• The lecturer will ask you to demonstrate a role-play
randomly
• Watch and analyze your friends performing. You are free
to give comment and input
• The group who perform the best (represented by the
pairs performing) will earn a credit that may affect the
group’s daily score.
• Do your best!!
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Discussion
1. Why is it important to make eye-contact when you
speak to someone?
2. Why do most restaurants have separate smoking and
non-smoking areas?
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