Program Assessment Report
(Human Services)
(2010)
North Central State College Mission Statement:
To provide quality, responsive, lifelong learning opportunities, including occupational, degree and other educational programs for individuals,
business and industry, and the communities we serve.
Program Mission Statement:
To prepare an entry-level Human Services Professional who is skilled in the helping process.
Core Learning Outcomes
Learning Outcome
Assessment Results
Use of Results
Communicates—Writing
Assessment Procedures &
Criteria
See 3b, 3c, 3f
See 3b, 3c, 3f
See 3b, 3c, 3f
Communicates—Speech
See 3a, 3d, 3g
See 3a, 3d, 3g
See 3a, 3d, 3g
Computer Literacy
See 1a – 1c, 3a,b,c,e,f,h
See 1a – 1c, 3a,b,c,e,f,h
See 1a – 1c, 3a,b,c,e,f,h
Culture & Community
See 1a- 1c
See 1a- 1c
See 1a- 1c
Critical Thinking
See 1a,b,c; 2a,c; 3a-h
See 1a,b,c; 2a,c; 3a-h
See 1a,b,c; 2a,c; 3a-h
Computation Skills
Program-Level Learning Outcomes (add rows as needed)
Learning Outcome
Assessment Procedures &
Criteria
1. Graduates will be proficient 1a.. 75% of employer
in the helping process at the
respondents will indicate that
micro, mezzo and macro levels the graduate is very proficient
with Human Services
or proficient in the helping
process (Employer Survey
specific question)
Assessment Results
Use of Results
Results are indicated in the
Utilized in program review
2009-2010 Graduate
with consideration of higher
Competencies Survey
percentage than 75.
compiled by the Career
Services. Indicate achievement
of the goal.
1
2. Graduates will demonstrate
professional attitudes,
behaviors and ethics
1b. 75% of the graduate
respondents will indicate that
they are very proficient or
proficient in the helping
process (Graduate Survey
specific question).
Results are indicated in the
2009-2010 Graduate
Competencies Survey
compiled by the Career
Services. Indicate achievement
of the goal.
1c. 90% of students enrolled in
the Human Services Directed
Practice (Capstone Course)
will receive a very proficient
or proficient rating in the
helping process.( Capstone
Assessment Tool).
Results from Fall 2009 , Winter
2010 and Spring 2010 indicate
that 90% of students received
a very proficient or proficient
rating.
2a. 75% of first year students
will receive a passing grade in
HSV 102 Professionalism in
Human Services course.
Results for Fall 2009, Winter
2010 and Spring 2010 indicate
that 75% of first year students
achieved a passing grade in
HSV 102
2b. 75% of the students
enrolled in HSV 240 and 250
(HSV 253/255) will receive a
superior or good rating in
questions 1 – 6 and 8-10 of the
determination of
professionalism Grade (Final)
completed by the site
supervisor.
Results from Winter 2010
indicate that 85% of the
students enrolled in HSV 240
and HSV 250 received a
superior or good rating
Will utilize data to effect
change.
No results gathered to date.
2
2c. 75% of the employer
respondents will rate
graduates very proficient or
proficient in demonstrating
professional attitudes,
behavior and ethics.
(Employer Survey, specific
questions)
3. Graduates will have
effective written, verbal and
non-verbal communication
skills.
Will add to department
Graduate Survey
A program specific tool will
address this.
No results gathered to date.
Will add to End of Program
evaluation.
A program specific tool will
address this.
85% of students did pass using
the SpAC rubric in 2009-2010
Will continue to gather data
via the SpAC
3b 85% of the students will
pass an evaluation of the
research paper in the Directed
practice (Capstone Course)
using the Writing Across the
Curriculum (WAC) rubric.
85% of the students did pass
an evaluation of the research
paper in the Directed practice
(Capstone Course) using the
Writing Across the Curriculum
(WAC) rubric.
Will continue to gather data
via the WAC
3c 75% of the employer
respondents will indicate that
the graduate is very proficient
No results gathered to date.
Will add to program Graduate
Survey
Program specific evaluation
tool will gather and evaluate
data
2d. 75% of the graduates will
indicate that they will receive
Social Work Credential
through the State of Ohio
Counselor and Social Work
Board, Marriage and family
Therapist Board within one
year of graduation.
3a. 85% of graduates will pass
an evaluation of an oral
presentation in the Directed
Practice (Capstone Course)
using the Speech Across the
Curriculum (SpAC) rubric
3
or proficient in using written
communication skills.
(Employer Survey, specific
question)
3d. 75% of the employer
respondents will indicate that
the graduate is very proficient
or proficient in using verbal
communication skills.
(Employer Survey, specific
question)
No results gathered to date.
Will add to program Graduate
Survey
Program specific evaluation
tool will gather and evaluate
data
3e 75% of the employer
respondents will indicate that
the graduate is very proficient
or proficient in using
nonverbal communication
skills. (Employer Survey,
specific question)
No results gathered to date.
Will add to program Graduate
Survey
Program specific evaluation
tool will gather and evaluate
data
3f 75% of the graduate
respondents will indicate that
they are very proficient or
proficient in using written
communication skills.
(Graduate Survey, specific
question)
Updated Graduate Surveys
indicate 100% results
Continue to gather data
3g 75% of the graduate
respondents will indicate that
they are very proficient or
proficient in using verbal
communication skills.
Updated Graduate Surveys
indicate 100% results
Continue to gather data
4
(Graduate Survey, specific
question)
3h 75% of the graduate
respondents will indicate that
they are very proficient or
proficient in using nonverbal
communication skills.
(Graduate Survey, specific
question)
Updated Graduate Surveys
indicate 100% results
Continue to gather data
5