Table of Contents
Welcome to using technology at Calvin.................................................................................. 1
Where do I go for help? ......................................................................................................... 1
Calvin Information Technology ................................................................................................... 1
CIT Hours ................................................................................................................................. 1
HelpDesk ................................................................................................................................. 1
What technology accounts do I get? ...................................................................................... 2
Your computer accounts ............................................................................................................. 2
KnightVision ............................................................................................................................ 3
Novell ...................................................................................................................................... 3
Calvin e-mail account .............................................................................................................. 4
Access to campus buildings and classrooms (PIN)..................................................................... 4
How do I connect my personal computer to the Internet? ...................................................... 4
ResNet ......................................................................................................................................... 4
Registering for ResNet ............................................................................................................ 4
Game consoles ........................................................................................................................ 5
Wireless access ........................................................................................................................... 5
Symantec Endpoint is required for ResNet or Calvin Wireless access ....................................... 5
Computer Hardware and Software requirements ...................................................................... 5
Problems connecting to ResNet or Calvin Wireless.................................................................... 6
Filtered Internet access............................................................................................................... 6
What technology is available in my dorm or campus apartment room? .................................. 6
Network connections .................................................................................................................. 6
Telephone service in residence halls and campus apartments .................................................. 7
Cable TV ...................................................................................................................................... 7
Calvin College CATV channel guide ......................................................................................... 7
Where can I find campus computers to use? .......................................................................... 7
Computer labs and classrooms ................................................................................................... 7
ITC (main student computing lab) .............................................................................................. 9
Using Calvin lab and classroom computers ................................................................................ 9
Computer software available...................................................................................................... 9
infoXpress stations ...................................................................................................................... 9
If I don’t own my own printer, how can I print? ................................................................... 10
What are the rules for using technology at Calvin? ............................................................... 10
Can I get discounts on technology purchases? ...................................................................... 11
Free and legal music downloads .......................................................................................... 11
I lost everything! Practicing Safe Computing ....................................................................... 12
Keep your information secure .................................................................................................. 12
Backup your files ................................................................................................................... 12
Would you share your toothbrush with me? ....................................................................... 12
Sending e-mail is like sending a postcard to someone...anyone can read it........................ 12
Who trashed my computer? ..................................................................................................... 13
Keep your computer free of spyware and adware ............................................................... 13
Congratulations, you’ve just won $100,000 ......................................................................... 13
Student employment at Information Technology ................................................................. 15
Campus Map ....................................................................................................................... 16
Welcome to using technology at Calvin
Welcome to Calvin College! Whether you are bringing your personal computer to campus or
will be using the Calvin lab computers, this booklet gives you important information about the
various technology accounts you automatically receive as a Calvin student and tells you about
some important steps you should take before accessing Calvin’s network.
Keep up-to-date with what’s going on at Calvin by reading Student News! Student News is
delivered to your e-mail inbox every day.
Where do I go for help?
This booklet was designed to answer many of the questions you have about using technology at
Calvin. If you still have questions after reading this booklet, please contact the Calvin HelpDesk.
Calvin Information Technology
Calvin Information Technology (CIT) provides computing, printing, telephone and cable
television services to the Calvin College community. The CIT offices are located on the 1st Floor
of the Hekman Library.
CIT Hours
 The main CIT offices are open Monday - Friday, 8:00am - 5:00pm.
HelpDesk
If you have problems or questions about ResNet, Calvin Wireless, lab printing, your
Calvin telephone, phone jacks, or cable television, please call the CIT HelpDesk. If they
are unable to answer your question they will direct you to the correct on or off-campus
resource.


The HelpDesk staff is available to assist walk-in traffic during regular CIT hours.
HelpDesk phone assistance is available 7:30am - 5:00pm Monday through Friday.
Note: During summer and holidays CIT and HelpDesk walk-in and phone assistance is
available 8:00 am - 4:30 pm, Monday through Friday.
How to contact the HelpDesk
 By Phone
On-campus: x6-8555
Off-campus: (616) 526-8555
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

By E-mail
helpdesk@calvin.edu
In Person
During regular CIT hours Monday through Friday, 8:00 am – 5:00 pm.
My computer isn’t working properly
 For a fee, the HelpDesk will remove viruses and spyware from your
computer.
 If you have any other problems with your computer we will do our best to
diagnose the problem.
 If we cannot fix your computer we will offer suggestions and places you can
bring your computer for repairs that are close to campus.
 The HelpDesk cannot install or replace hardware or reinstall your operation
system and other software.
Bringing your computer to the HelpDesk
o If you have a desktop computer we don’t need the monitor, keyboard,
mouse, or any of the cables. Only bring the computer itself.
o If you have a laptop, please bring the laptop and power cord.
What technology accounts do I get?
Your computer accounts
You have been assigned a unique Calvin username. Your username, along with a passphrase,
gives you access to all your Calvin computer accounts. These accounts remain active as long as
you are registered for classes. Once you graduate, your accounts will remain active until the
next October 1st.
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KnightVision
Many faculty store course information in
KnightVision. Here you can find information
about how to contact your professor, course
assignments and more. Access to KnightVision is
gained with your Calvin username and
KnightVision passphrase. KnightVision is
accessible at http://knightvision.calvin.edu
Within the KnightVision environment are additional resources, such as access to your
online course registration, class schedule and grades and transcripts. These are available
to you from the My Resources tab in KnightVision and require an additional login using
your KnightVision passphrase.
Activating your KnightVision account
To activate your KnightVision account, go to http://knightvision.calvin.edu/ and
click on the Activate my Account link. You will receive your username and set
your KnightVision passphrase during this process.
When you set your passphrase for the first time you will be prompted to set a
secret question and answer so that when you need to reset your passphrase you
can do it yourself without help from CIT.
Your KnightVision passphrase is also used for Webmail, Calvin Wireless, and
KnightVision Services.
Novell
Novell accounts are provided to each Calvin student to log in to public lab computers
and as a location to store academic and course-related documents on Calvin's network.
You can access your Novell accounts by logging in to Novell on campus, and/or via the
internet from http://netstorage.calvin.edu
When you log in to Novell on a campus computer you have access to the Microsoft
Office suite, Adobe products for web page creation, other academic software, and
printing.
Activating your Novell account
You must activate your Novell account before using it for the first time. You will
be asked to provide your KnightVision username and passphrase to access the
activation page. To start the activation process, go to https://www.calvin.edu/cgibin/novell_pw.pl
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Calvin e-mail account
Webmail is the student e-mail program provided
by Calvin. As a Calvin student you are given 90MB
of space on Calvin's web server to develop
personal web pages and store e-mail. Webmail
uses the same username and passphrase as
KnightVision, and can be accessed at
https://webmail.calvin.edu or through
KnightVision.
You have been assigned a unique e-mail address which is your username followed by
@calvin.edu. This typically is your initials and a number e.g. lpm2@calvin.edu.
Access to campus buildings and classrooms (PIN)
Some buildings on campus, such as the residence halls and campus apartments, and a few
classrooms, have security card-readers to allow access to the building. In some cases you simply
pass your Calvin-ID through the card-reader and the door will unlock. In other cases after
passing your Calvin-ID through the card-reader the yellow light will blink and you must enter
your PIN to unlock the door. Your PIN is available from the Tools menu on the My Calvin tab in
KnightVision.
How do I connect my personal computer to the Internet?
While a student at Calvin, there are two ways to connect your personal computer to the
Internet; ResNet and Calvin Wireless.
ResNet
ResNet is the wired residential computing network provided in the on-campus residence halls
and campus apartments.
Dorm jacks
There are two network jacks in each dorm room and five in each campus apartment
(two in large bedroom, two in kitchen, and one in the small bedroom). The network
(data) jacks are labeled C through G (A and B are the telephone jacks). If you need to
call the HelpDesk about your network jack please know which network jack letter
you are plugged into.
Registering for ResNet
Once you arrive on campus, you can register your personal computer for ResNet.
Plug your computer into the network jack on the wall of your room using a CAT5
Apartment jacks
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Ethernet cable. Open any web browser and you will be automatically directed to the sign-up
pages for further instructions.
Game consoles
Games consoles must be also registered. For instructions please go to
http://www.calvin.edu/go/gameconsole
Wireless access
Calvin provides you with wireless access to the Internet and Calvin's network. Any
computer that meets Calvin’s minimum requirements with a wireless network
card (see requirements below) can connect to our growing wireless network.
There are several locations across campus where wireless access is available,
including Johnny's, the DeVos Center and the Hekman Library.
Symantec Endpoint is required for ResNet or Calvin Wireless access
If you are connecting to the internet via ResNet or Calvin Wireless it is required that you have
Symantec Endpoint installed, and that it is set to regularly receive updated virus definitions.
Calvin provides Symantec Endpoint to all Calvin students free of charge whether you are
connecting to Calvin’s network or not. To download Symantec Endpoint, visit
http://www.calvin.edu/cgi-bin/sns/download.pl and log in with your KnightVision username and
passphrase. Symantec Endpoint is also available from the ResNet registration web pages.
Computer Hardware and Software requirements
Macintosh
Compatible
Windows
Compatible
CPU
Any Intel branded
processor
Vista Premium ready
processor
recommended
Operating System
Mac OS X 10.4 or
higher
Windows XP SP2 or
Windows Vista
RAM
512 MB RAM
minimum
1 GB or greater RAM
recommended
512 MB RAM
minimum
1 GB or greater RAM
recommended
Network card (NIC) ResNet: Apple Builtin Ethernet
Calvin Wireless:
ResNet: Internal or
PCMCIA
Calvin Wireless:
5
Antivirus Software
Apple Built-in
Airport
WPA Enterprise
compatible a, b or g
Symantec Endpoint
(Calvin provided)
Symantec Endpoint
(Calvin provided)
Problems connecting to ResNet or Calvin Wireless
The week you move in and during the first week of classes, CIT sets up First Aid
stations to help you configure your computer to connect to ResNet and Calvin
Wireless. No appointment is necessary, just bring your computer (please bring the
power adaptor for laptops). Check for First Aid station hours on the bottom of the
ResNet or Calvin Wireless registration pages. If you experience problems connecting after the
first week of classes please contact the HelpDesk.
Filtered Internet access
Your ResNet and Calvin Wireless connection allows you access to almost all information
available on the Internet. However, when connecting to the Internet via ResNet or Calvin
Wireless, your access is filtered through a program called BESS. There are certain web sites that
BESS will not access from the ResNet and Calvin Wireless. Web sites dealing with hate speech
and discrimination, murder/suicide, illegal activities, and pornography, for example, are not
available. However, in the event that a course requirement would necessitate access to one of
those areas, your professor will inform your class on how access will be provided. The
computers in the library have no access limitations.
Internet access at Calvin College has two main purposes.
1. The first purpose is to support the academic mission of the college by providing
convenient access to online academic resources.
2. The second purpose is to provide convenient access to electronic communication and
interaction with other students, faculty, friends and family members. These purposes
intersect with the college's goal of encouraging a safe community environment that
fosters respect for all individuals and encourages compliance with relevant state and
federal laws.
What technology is available in my dorm or campus apartment
room?
Network connections
There are two network jacks in each dorm room and five in each campus apartment (two in the
large bedroom, two in the kitchen, and one in the small bedroom).
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Telephone service in residence halls and campus apartments
There is one telephone and multiple phone jacks in each dorm room and campus apartment.
Local calling is provided at no charge. If you need to make long distance calls you can purchase
calling cards at the Campus Store or use your own existing cell phone plan.
Personal answering machines can be connected to your Calvin telephone but are not provided.
Telephone services to your room will be suspended and disciplinary action will be taken for
tampering with or altering present equipment. All equipment must remain in the room.
Charges will be incurred for broken or missing equipment.
Cable TV
Each residence hall room and apartment is equipped with basic Cable TV service at no
additional charge. You must provide your own cable-ready TV and cable (coax) to connect to
the wall jack. Service is available upon arrival.
Calvin College CATV channel guide
02 Channel Guide & Overflow
viewing
03 CBS / WWMT 3
04 Calvin Video Network
05 Annenberg / CPB
06 CBC Canadian Broadcasting &
Occasional events
07 W. MI CW Network
08 NBC / WOOD 8
09 FOX / WXMI 17
10 PAX / WZPX 43
11 Calvin Food Service
12 PBS / WGVU 35
13 ABC / WZZM 13
14 BVN Dutch
15 TV5 French
16 DW-TV
17 C-SPAN
19 Weather Channel
20 FOX News
21 CNN Headline News
22 CNN
23 ESPN
24 ESPN2
25 ESPN News
26 ESPN Classic
27 TNT
28 TBS
29 USA
30 Discovery
Where can I find campus computers to use?
Computer labs and classrooms
As a student at Calvin College you have access to many Macintosh and Windows computers in
campus labs and classrooms. Each residence hall complex has a Windows lab that is open 24/7.
Many academic departments have computer labs for students taking classes in that academic
discipline. For more information please contact the appropriate academic department.
Most standard classrooms are equipped with technology such as:
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
Projectors -- capable of showing either computer data or video-based images
 Computers with Internet connections
 Sound systems
 VCR/DVD players
 A few have document cameras
 Wireless mouse
 Special computer lecterns
For specific details on what equipment is available and instructions for using the equipment
please see http://www.calvin.edu/it/services/smartclassrooms
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ITC (main student computing lab)
The Information Technology Center (ITC) is the largest student
computer lab on campus with over 200 Macintosh and Windows
computers. The ITC is located on the first floor of the Hekman
Library and is open during regular library hours.
Hours
School Year
Summer
Monday – Thursday
8:00 am - 11:45 pm
8:00 am - 8:45 pm
Friday
8:00 am - 7:45 pm
8:00 am - 4:15 pm
Saturday
9:00 am - 7:45 pm
10:00 am - 4:45 pm
Sunday
CLOSED
CLOSED
The ITC hours are extended during exams and may change during holidays and vacations. The
ITC will post special hours during these time periods.
Using Calvin lab and classroom computers
Most computer labs and classrooms on campus are open to all students. To gain access, you are
required to log in with your username and Novell passphrase. However, there are some
departmental computer labs that are restricted to students majoring in that discipline.
For security reasons, please make sure to log off any campus computer when you are finished.
Computer software available
A variety of productivity and academic software packages are available for your use in
computer labs and classrooms. Calvin uses the Microsoft Office suite of software: Word, Excel,
PowerPoint, and Access. Calvin supports Adobe Dreamweaver and Fireworks for web
development. Other department specific applications (such as Stata, SPSS, AutoCAD) are
available in specific departmental labs.
infoXpress stations
infoXpress stations are available at various locations across
campus. From these stand-up “information kiosks” you have
access to the Internet, KnightVision, and your e-mail.
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If I don’t own my own printer, how can I print?
Printing is available to you in most computer labs. When you print to a public or academic lab
printer your document will print automatically. However, in an effort to be good stewards of
Calvin's technology resources you have been given a printing quota.
You are allotted a $30 printing quota for each fall and spring semester which is the equivalent
of 600 black and white pages. Summer semester print quota is $15 and interim semester print
quota is $10.
Charges
Black and White
$0.05 a page
Color
$0.35 a page
Duplex (2-sided)
(where available)
$0.08 for a 2-sided page
If you go over quota, you will still be able to print. Any printing over the pre-defined quota will
be included in your Miscellaneous Charges Statement at the end of the semester.
CIT provides you with a tool to monitor your on-campus printing. To check your Print
Accounting balance:

Windows: Mouse-over the
icon in the Windows system tray. (Lower-right
corner of the desktop to the left of the current time.)

Mac: Click on the printer icon
in the Dock.
What are the rules for using technology at Calvin?
While academic freedom for faculty, staff, and students is very important, it does not permit
the violation of Calvin’s Policy on the Responsible Use of Information Technology or violation of
the law.
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Use of information technology resources at Calvin College is a privilege, not a right. Violation of
any parts of information technology policies will subject the violator to disciplinary action,
which may include any of the following: warnings, loss of access, probation, suspension, or legal
prosecution.
CIT polices are statements of the behaviors that are expected of all users (e.g., faculty, staff,
students, alumni, guests, etc.) of Calvin College information technology resources, and the
consequences for failing to comply with the stated expectations.
These policies are intended to ensure compliance with applicable laws and regulations, to
promote operational efficiencies, to enhance the college's mission, or to reduce institutional
risks.
As a user of Calvin information technology resources it is your responsibility to be aware of
both Calvin's policies on using Calvin's information technologies and federal, state, and local
laws that affect your use of technology. As a Christian College, what might be allowed under
the law may not be allowed at Calvin. Our policy documents provide information as to what
Calvin expects of you, what are your rights and how to report violations.
For the Policy on Responsible Use of Technology, consequences for violation of a policy, and
how to report a known or suspected violation of the a policy, please go to
http://www.calvin.edu/it/itpolicies
Can I get discounts on technology purchases?
CIT works with various technology vendors to offer you discounts on your personal technology
purchases. In order to be eligible for these discounts you must be a current Calvin student or
admitted student.
Each vendor has their own eligibility criteria. For complete details please see Calvin's personal
technology purchase programs at http://www.calvin.edu/it/services/programs
The Campus Store also sells computer software at educational prices.
Free and legal music downloads
Ruckus is an online music downloading service. Calvin has partnered
with Ruckus to give every Calvin student using a Windows computer
free & legal music downloads from the Ruckus library of over threemillion songs.
Movies and television shows can also be downloaded for a fee.
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Please see http://www.calvin.edu/it/services/ruckus for details.
I lost everything! Practicing Safe Computing
Keep your information secure
Backup your files
Because technology can at times prove unreliable, it is important to save your files in
more than one location. You should save your files in at least two of the following
locations:




your personal computer's hard drive
your student Novell (NetStorage) account
CD-R/CD-RW
Burning files to a CD is a good alternative to storing large files. All of our public
lab computers have CD burning capabilities. While CD-RW and CD-R CDs have
the same capacity, you can only delete files from a CD-RW disc to recover space.
Once files have been written to a CD-R disc you cannot remove them.
USB Flash drives (a.k.a. thumb drives, memory keys, pen drives) are a fast and
easy way of storing your files. They come in various sizes and can be purchased
at the Campus store.
IMPORTANT: Please note that Calvin no longer supports the use of floppy disks on
campus. The HelpDesk no longer has the capabilities to recover lost files from floppy
disks.
Would you share your toothbrush with me?
Would you share your toothbrush with me? Of course not! Then why would you share
something as personal as your passphrase? If you share your username and passphrase,
you and your personal are put at risk. In addition, you are violating the Policy on
Responsible Use of Technology which could result in to disciplinary action, which may
include any of the following: warnings, loss of access, probation, suspension, or legal
prosecution.
A strong, secret passphrase is the best way to prevent others from accessing your IT
accounts.
Sending e-mail is like sending a postcard to someone...anyone can read it
Sending e-mail is like sending a postcard to someone. The mail carrier who picks up the
postcard, the person who sorts the mail, the person who delivers the mail and anyone
who sees the postcard lying around can read the contents. E-mail is not a secure
method of communication. Most of us have no idea how to read an e-mail being sent to
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someone but, there are a lot of tech savvy people who do and it isn't all that difficult.
Someone wanting to steal your identify can simply wait for your e-mail to pass by.
That means you shouldn't send confidential information via e-mail. That includes:




social security numbers
bank account numbers
credit card numbers
any information that you want to keep confidential
Who trashed my computer?
Adware, spyware and viruses can all affect the performance and integrity of your computer.
There are several steps you can take to protect your computer against these threats.
Keep your computer free of spyware and adware
Spyware and adware are files that are installed on your computer without your
knowledge. They allow companies to monitor your Internet browsing patterns, profile
your shopping preferences, send you unlimited pop-up ads, and even install unwanted
software on your computer. Some common indicators that your computer has spyware
or adware installed on it are:






Your homepage resets itself - when you open up your browser, you are taken to
a different homepage than the one you specified.
Search results and links are distorted - when you click on a link, instead of going
where you expect, you are taken to a site different from the one on which you
clicked.
Numerous and annoying pop up ads displayed
Unwanted software installed
Browser slows down - pages take longer to load
Additional toolbars appear on your browser
Most spyware is installed without your knowledge when you click on pop-up ads,
download files using peer-to-peer applications (KaZaa, BitTorrent, Limewire, etc.), install
free programs, and so on. Being more judicious about what you click on or install on
your computer can help you avoid unwanted spyware and adware.
Symantec Endpoint has anti-spyware protection already built-in.
Congratulations, you’ve just won $100,000
The best way to protect yourself against a system compromise is not to engage in
activities which can leave you vulnerable to attacks. For example:
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





Be careful what software you download. Spyware and malware is lurking where
you least expect it. Be careful when you download peer-to-peer programs. Many
of these programs also install spyware and malware onto your computer without
your knowledge or consent.
If an e-mail is too good to be true… just delete it.
o Be very suspicious of any e-mail from an unknown source, and never
download files from an unknown source.
o Never download e-mail attachments unless you are certain the sender
intended to send you the file. Many e-mail viruses will send copies of
themselves to members of an address book, so you may actually know
the apparent sender of the message. To be safe, verify with the sender
that the message was intended for you before you download the
attachment.
Never download software from unfamiliar or untrusted sources.
Scan any disks you have used in public computers or have shared before using
them in another computer.
If you use Instant Messaging, do not run programs or follow website links that
people send to you.
Do not use file sharing software. Downloading and/or sharing copyrighted
material is illegal, and many Internet worms are spread through file sharing
networks.
14
Student employment at Information Technology
A wide variety of technology jobs are available for students interested in working in the
Information Technology department. We hire students to work during the school year and
during the summer. For a list of positions available and to submit an application, please go to
http://www.calvin.edu/it/students/jobs.htm
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Campus Map
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