University Library Assessment Projects
As of May 2002
The following table illustrates past, ongoing, and possible future projects correlated to the overall goals
of the library.
DESCRIPTION
TIMING
PROCESS
Goal 1: Outstanding library collection
Periodical
Every
Re-shelving
collection usage
semester studies;
ILL/Document
delivery
requests
Faculty survey of Fall 2000 Survey of each
recommended
dept.
new periodical
subscriptions
New books
July
Systems
checkout
reports
Holds data
?
Systems
reports
Goal 2: Superlative and equitable services
Reference
April –
Questionnaire
services
May
at ref. desk
assessment
1998
Online library
Dec.
Web-based
user survey
1998 –
survey
Feb.
1999
Library service
April
Questionnaire
questionnaire
2001
at service desks
First time user
June
Covert
experience
2001
observation
Goal 3: Student information competence
Entering
Fall 1998 Test
freshman student
survey
101/155 level
Fall 1998 Test
library skills
survey
Library
Spring
User
instruction
1998
satisfaction
assessment
survey
RESPONSIBILITY
CONTINUE FREQUENCY
YES/NO?
Head of Collection
Development
Yes
Once per
semester
Head of CD
Yes
As needed
Head of CD
Yes
Annual
Associate Dean?
?
?
Head of RIS
Yes
DBS?
Yes
Every 5 years
Next: Spring
2003
After
significant
change
Associate Dean
Yes
UCLA/DLIS student
project
If available
Every 5 years
Next: Spring
2006
As available
Head of RIS/Info
comp librarian
Yes
Annual
Head of RIS/Info
comp librarian
Yes
Annual
Head of RIS/Info
comp librarian
Yes
Annual
continues
DESCRIPTION
TIMING
PROCESS
RESPONSIBILITY
Entering transfer
student survey
University 100
pretest/posttest
Fall 2000
Test
Fall 2000
Fall 2001
Paper pretest
Web-based
posttest
Test
Head of RIS/Info
comp librarian
Head of RIS/Info
comp librarian
Follow-up
?
transfer student
survey
Goal 4: Innovative electronic library
Faculty database
Fall 2001 Questionnaire
survey
New web page
Fall 2001 Web-based
comments
comment
Email reference
Fall 2001 Analysis of
– 2002
sent-mail
Chat reference
Web usability
studies
Acronyms:
CD
RIS
DBS
UCLA/DLIS
Jan. –
Feb.
2002
?
Web-based
survey
Web-based
survey; overt
observation;
focus groups
CONTINUE FREQUENCY
YES/NO?
Yes
Annual
Yes
Annual
Head of RIS/Info
comp librarian
Yes
Annual
DBS?
Yes
Dean?
Yes
Every 3 years
Next: Fall 2004
As needed
Head of
RIS/Assessment
librarian
Head of RIS/DBS
Yes
As needed
Yes
In 6 months
Dean/DBS
Yes
Every 2 years
Collection Development Unit
Reference & Instructional Services Dept.
Database Services Committee
UCLA Dept. of Library and Information Science
Kathy Dabbour, February 11, 2002