Mata kuliah : V0274 - Pengolahan Makanan II (CULINARY II) Tahun : 2010 Table Service Pertemuan 5 Table service Bina Nusantara University 3 Chapter objectives • • • • • • • Identify Organization Identify Mise en Place Identify Basic Table Setting Identify Service Rules Identify Food Presentation Identify Service Styles Identify Types of Service Bina Nusantara University 4 Organization • Good organization is as important to table service as it it to all other areas of the establishment. Good organization involves following these principles: – – – – – – – – – – – Proper staff training Balanced workload Thorough knowledge of the menu Mise en place (preparation) Greeting of the guests Seating of the guests Taking of the orders Service Clearing Presentation of the check Farewell to the guest Bina Nusantara University 5 Mise en Place • As important as in the kitchen, preparation before service guarantees a smooth-running service. Preparation includes studying the regular and daily menus and setting up and assembling all necessary items in the service area: – – – – – – – – – Extra tablecloths, napkin, etc. Dishes Glasses Silverware Condiments stands Specialty menu cards Ashtrays Plate warmers Service trays, order and tabulation pads, etc. Bina Nusantara University 6 Basic Table Setting • A basic table setting, which can be expanded or exchanged depending on the guest’s order, is placed at each seat: – – – – Napkins Silverware Glasses Condiment Stands Bina Nusantara University 7 Service Rules • Basic rules, recognized internationally, exist for the service and the presentation of the dishes From the Left Side of the Guest: Platters are presented Food is served with tongs from platters Platters are offered from this side when guests serve themselves Salad is placed on the left if it is part of the menu Rolls or breads are offered to the guest Finger bowls are placed to the left Table cloths are brushed from the left with a folded service napkin or crumb roller Dishes served from the left are also cleared from the left Bina Nusantara University 8 From the Right Side of the Guest: Plates are placed in front of the guest and cleared Silverware is added or exchanged All beverages are served, and wine bottles presented for inspection Bina Nusantara University 9 Food Presentation • Food presentation follows internationally recognized rules, which should be observed and followed Basic Rules: Delicate soup garnishes are served separately or added at the last minute. Egg dishes are never served in direct contact with metal. Sauces are served in sauce boats or placed to the left of the meat or fish. Dishes that are cooked or finished in a sauce have the sauce served over the food. Composed butters are placed directly on the meat or are offered separately. During presentation of the dishes, the color combinations must Bina Nusantara University 10 be considered. Platter Service: Meat and fish portions, steaks, and the like are placed neatly in the order they are to be served, first piece on top, for example. Garnishes and side dishes should be arranged on platters without hindering service. The number of garnishes must be equal to the number of portions on the platter. Bina Nusantara University 11 Plate service: Meat is placed on the plate so that it is directly in front of the diner. The food on decorated or ornate plates should not obscure the design and should be placed in best view for the guest. When serving wedges of pies, cakes, or tarts, the point should be facing the guest. Bina Nusantara University 12 Service Styles Platter service: The guests serve themselves from a service platter. The guests is served from the service platter by wait staff. Gueridon service: The dishes are presented to the guest, placed on a service table on food warmers, plated, and served to the guest. Plate service: The food is placed and garnished on plates in the kitchen Bina Nusantara University 13 Self service: Complete self-service:the diner procures everything from silverware to beverages on a tray and carries it to the table. Partial self-service: the table is set, beverages are served, but the guests serve themselves from a buffet. Room service: The food is served in a hotel room. Party service: Home delivery service without wait staff. Bina Nusantara University 14 Types of Service The types of service identifies how the guests will be served during a specified meal period. There are four major service types: 1. Banquet service 2. Table d’hote service 3. A part service 4. A la carte service Bina Nusantara University 15 The Banquet Service A banquet is served to a group of guests. For this type of service, all guests usually are served the same menu at the same time Appropriate service styles would be platter service, gueridon service, plate service, and self-service (for very large banquets). The Table d’hote service In this type of service, meals are served at a specified time, and the same menu is served to all guests, who are not members of a group. This type of service is used in small hotels, guest houses, and residential foodservice establishments, where guests are offered the same menu within a specific time period. Appropriate service styles are platter or plate service. Bina Nusantara University 16 The a Part Service Guests are served the same menu, without specified times, at their convenience. Platter, plate, and gueridon service styles are possible. The a la Carte Service Guests freely choose from a printed menu during business hours. The menu may, however, offer daily specials, and the wait staff may make recommendations, helping the guest choose menu items. Appropiate service styles are: platter service, plate service, or gueridon service. Bina Nusantara University 17 Copyright ©1999 John Wiley & Sons, Inc Bina Nusantara University 18