ISDS Survey Results 2009
Integrated System
Deployment &
Support
2009
User Survey Results
Page 1 of 42
ISDS Survey Results 2009
Introduction
This report is designed to summarize end-user satisfaction with the Integrated System based on the results of
annual user surveys. Data was acquired from users at The University of Virginia for the years 2007 (N=908),
2008 (N =1026), and 2009 (N=759).
The raw data was cleared of duplicates prior to analysis. Duplicates were eliminated based on the presence of
data from repeated logons and from data with identical timestamp information. Responses were also
eliminated from the “ease of use” and “helps me do my job more effectively” module analysis if the respondent
did not indicate that they had the associated module responsibility.
In December of 2006, the UVa Marketplace (an eProcurement system) was implemented to comply with the
State’s eVA guidelines per the University’s Charter agreement. A new responsibility, “PO Shopper” was
created. PO Shopper Only responses were captured for the first time in the 2007 survey results. The 2007 PO
Shopper Only respondents, for the most part, represented first time users of the Integrated System.
Twenty eight percent, or 209 out of 758 total 2009 respondents, twenty nine percent, or 302 out of 1026 total
2008 respondents, identified themselves as having ONLY been assigned the PO Shopper responsibility as
compared to twenty percent, or 232 out of 908 total 2007 respondents.
2009 Respondent Breakdown
Finance / HR
196
26%
HR
91
12%
PO Shopper Only
209
28%
Finance
217
28%
ODS Only
45
6%
For purposes of comparison with prior years, when responses are broken out by responsibility, the PO
Shopper Only respondents were merged with the Finance responses and those respondents who indicated
they had both HR & PO Shopper responsibilities were merged with the Finance / HR responses.
The Tukey analysis of variance method was used to compare survey responses between years.
Statistically significant differences found between years are denoted by colored braces connecting
the results as follows:
Denotes statistically significant difference between two consecutive years.
Denotes statistically significant difference between non-consecutive years.
Page 2 of 42
ISDS Survey Results 2009
Results
Demographics
1. Where do you work?
70%
63%
63%
63%
60%
50%
40%
2007
2008
30%
19%
20%
10%
0%
8%
8%
9%
74
85
68
17%
2009
17%
9%
173
Central Office
176
129
School
566
643
479
81
Department
12%
122
11%
82
Other
2. How often do you use the Integrated System?
70%
60%
51%
50%
50%
50%
40%
32%
33%
2007
32%
2008
30%
2009
20%
10%
11%
13%
10%
0%
457
518
Daily
378
287
334
Weekly
245
92
111
111
Monthly
96
7%
6%
5%
61
63
39
Infrequently
Page 3 of 42
ISDS Survey Results 2009
3. In which applications do you have responsibilities? (Check all that apply.)
Finance
70%
60%
50%
54%
46%
51%
49%
52%
48%
40%
No
30%
Yes
20%
10%
0%
419
489
521
2007
505
395
2008
363
2009
HR/Payroll
70%
63%
62%
62%
60%
50%
38%
40%
38%
37%
No
30%
Yes
20%
10%
0%
567
341
650
2007
376
471
2008
287
2009
ODS/Discoverer
70%
60%
51%
50%
49%
51%
49%
51%
49%
40%
No
30%
Yes
20%
10%
0%
463
2007
445
528
498
2008
389
369
2009
Page 4 of 42
ISDS Survey Results 2009
4. Do you ONLY use the Integrated System to approve transactions and/or run reports?
90%
85%
79%
78%
80%
70%
60%
50%
No
40%
Yes
30%
22%
21%
15%
20%
10%
737
0%
134
783
2007
218
576
2008
156
2009
If yes, which do you do?
70%
60%
50%
50%
45%
44%
39%
40%
34%
31%
30%
Reports
Transactions
25%
17%
20%
Both
16%
10%
0%
58
32
2007
40
94
37
2008
85
75
24
51
2009
Page 5 of 42
ISDS Survey Results 2009
5. How long have you worked at the University of Virginia?
85%
90%
82%
80%
80%
70%
60%
50%
Less Than 3 Years
40%
3 Years or More
30%
20%
18%
15%
20%
10%
135
0%
760
2007
182
554
554
153
844
605
554
2008
2009
554
6. How frequently do you use other desktop tools such as Excel, Access, or PC reporting tools (e.g.,
PC SAS, Brio Query, Crystal Reports)?
70%
63%
60% 61%
60%
50%
40%
2007
30%
2008
17%
20%
20%
10%
0%
2009
17%
5% 4%
566
613 463
Daily
156
202 132
Weekly
45
6%
41
Monthly
47
10% 10%
102 10%
89
89
78
Infrequently
5% 6% 5%
41
61
37
Never
Page 6 of 42
2007
2008
LSP / LSA
LSP / LSA
LSP / LSA
I.S. Training Manuals
On-line application help
I.S. Web Site
Help Desk
Friend/Co-worker
I.S. Training Manuals
On-line application help
I.S. Web Site
Help Desk
Friend/Co-worker
I.S. Training Manuals
On-line application help
I.S. Web Site
Help Desk
Friend/Co-worker
ISDS Survey Results 2009
7. Please tell us the order in which you would seek Integrated System help.
Relative Ranking (sorted by 2007 rankings)
2009
Page 7 of 42
ISDS Survey Results 2009
7. Where do you seek help – broken down by user type.
Help Desk
5.00
4.29 4.38
4.50
4.00
3.68
3.50
3.81
4.07 4.04 3.97
4.17 4.22
3.94
3.44 3.39
2007
3.00
2008
2.50
2009
2.00
1.50
ODS Only
HR/ODS
Finance & ODS
Finance/HR/ODS
Note: Although overall users sought the Help Desk first less often, no statistically significant
difference was found in the break down by user type.
IS Web Site
5.00
4.50
4.43
4.25 4.32
4.34
4.05
4.00
4.00
3.85
4.01 4.03
3.85 3.92 3.95
3.50
2007
3.00
2008
2.50
2009
2.00
1.50
ODS Only
HR/ODS
Finance & ODS
Finance/HR/ODS
Page 8 of 42
ISDS Survey Results 2009
7. Where do you seek help – broken down by user type.
IS Training Manuals
5.00
4.50
4.00
3.50
3.00
2.54 2.60
2.81
2.98 3.02 2.97
3.16
3.46 3.42 3.34
2.93 2.97
2007
2008
2009
2.50
2.00
1.50
ODS Only
HR/ODS
Finance & ODS
Finance/HR/ODS
On-Line Help in Application
5.00
4.50
4.00
3.92
3.54
3.65
3.28
3.50
3.52 3.56
3.62 3.58 3.68
3.18 3.24
3.43
2007
3.00
2008
2.50
2009
2.00
1.50
ODS Only
HR/ODS
Finance & ODS
Finance/HR/ODS
Page 9 of 42
ISDS Survey Results 2009
7. Where do you seek help – broken down by user type.
LSA/LSP
5.00
4.50
4.00
3.33
3.50
3.00
2.50
2007
2.95
2008
2.48
2.33
2.23 2.17
1.81 1.91
2.00
2.10
2.21 2.22
2009
1.86
1.50
ODS Only
4.00
4.35
3.95
Finance & ODS
Finance/HR/ODS
Friend/Co-worker
4.89
5.00
4.50
HR/ODS
4.06
4.31 4.25
4.48 4.60 4.54
4.17
4.31 4.25
3.50
2007
3.00
2008
2.50
2009
2.00
1.50
ODS Only
HR/ODS
Finance & ODS
Finance/HR/ODS
Page 10 of 42
ISDS Survey Results 2009
8a. Discoverer reports provide me the information I need to complete my tasks.
70%
60%
54% 53%
50%
45%
40%
35%
32%
30%
2007
2008
20%
11%
10%
29%
1% 1% 1%
2% 2% 3%
Strongly
Disagree
Disagree
17%
14%
2009
0%
Neutral
Agree
Strongly Agree
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
8b. Discoverer reports run quickly enough
70%
60%
54% 55%
57%
50%
40%
2007
30%
24%
17%
20%
10%
2% 2% 1%
20%
20%
15%
2008
17%
2009
6% 5% 4%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
Page 11 of 42
ISDS Survey Results 2009
8a. Discoverer reports provide me the information I need – breakdown by user type.
5.00
4.50
4.31 4.26
4.20
4.00
4.00
4.03
4.00
3.84
3.98 3.95
3.81
3.86
2007
3.62
2008
3.50
2009
3.00
2.50
ODS Only
HR/ODS
Finance & ODS
Finance/HR/ODS
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
therefore 2007 data may not be representative and statistical significance was not calculated
between 2007 and 2009.
8b. Discoverer reports run quickly enough – breakdown by user type.
5.00
4.50
4.00
3.62 3.59 3.59
3.75
3.84 3.87
3.62
3.72
3.94
3.83
3.63
3.74
2007
2008
3.50
2009
3.00
2.50
ODS Only
HR/ODS
Finance & ODS
Finance/HR/ODS
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
therefore 2007 data may not be representative and statistical significance was not calculated
between 2007 and 2009.
.
Page 12 of 42
ISDS Survey Results 2009
9a. IS reports provide me the information I need to complete my tasks
70%
60%
52%
50%
49% 48%
40%
10%
24%
19%
16%
20%
1% 1% 0%
1%
2007
29%
26% 26%
30%
2008
2009
4% 2%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
9b. IS reports run quickly enough
70%
60%
54%
48%
50%
41%
41%
40%
2007
27% 25%
30%
2008
20%
10%
1% 3% 1%
11%
6% 7% 4%
15% 17%
2009
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
therefore 2007 data may not be representative.
Page 13 of 42
ISDS Survey Results 2009
9a. IS reports provide me the information I need – breakdown by user type.
5.00
4.50
4.27
4.06
4.00
3.95
3.77
3.87
3.99
3.85
4.05
2007
3.71
2008
3.50
2009
3.00
2.50
HR/ODS
Finance & ODS
Finance/HR/ODS
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
therefore 2007 data may not be representative and statistical significance was not calculated
between 2007 and 2009.
Note: The ODS Only respondents do not have privileges to run IS reports, thus are not included.
9b. IS reports run quickly enough – breakdown by user type.
5.00
4.50
3.87
4.00
3.52
3.84
3.75
3.40
3.50
*
3.70
3.78
3.92
3.48
2007
2008
2009
3.00
2.50
HR/ODS
Finance & ODS
Finance/HR/ODS
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
therefore 2007 data may not be representative and statistical significance was not calculated
between 2007 and 2009.
Note: The ODS Only respondents do not have privileges to run IS reports, thus are not included.
Page 14 of 42
ISDS Survey Results 2009
8. & 9. Summary
5.00
4.50
4.00
4.13 4.08
4.06
3.81
3.74
3.94
3.74
3.85 3.86
3.54
3.65
3.82 *
3.50
2007
3.00
2008
2.50
219
560
466
294
469
378
288
547
458
215
461
380
2009
Discoverer Reports IS Reports provide Discoverer Reports IS Reports run Quick
provide me with the
me with the
run Quick Enough
Enough
information I need information I need
to complete my
to complete my
task.
task.
N=377
Note: The first 430 of 908 survey responses were blank for 8a/9a and 8b/9b in 2007 due to a survey error,
therefore 2007 data may not be representative and statistical significance was not calculated between 2007
and 2009.
8. & 9. Summary response for all years
5.00
4.50
4.04
4.00
3.92
3.83
3.69
2007-2008-2009
3.50
3.00
1245
1141
1293
1056
2.50
Discoverer Reports provide
me with the information I
need to complete my task.
IS Reports provide me with Discoverer Reports run Quick IS Reports run Quick Enough
the information I need to
Enough
complete my task.
Note: The first 430 of 908 survey responses were blank for 8a/9a and 8b/9b in 2007 due to a survey error,
so 2007 data may not be representative.
Page 15 of 42
ISDS Survey Results 2009
10-11 Human Resources
70%
60%
54% 54%
50%
50%
40%
30%
20% 19%
17%
20%
10%
8%
1%
2%
23%
2007
2008
2009
7%
5%
1%
19% 19%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Human Resources/Payroll
70%
60%
54%
566
57% 58%
50%
40%
26% 25% 27%
30%
20%
10%
2008
14% 14% 14%
2%
1%
0%
5%
2007
2009
2%
1%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Human Resources/Payroll
5.00
4.50
4.00
3.83
3.83
3.89
3.98
4.03
4.09
2007
2008
3.50
2009
3.00
2.50
Easy to use: Human Resources/Payroll
Effective: Human Resources/Payroll
Page 16 of 42
ISDS Survey Results 2009
10-11. Timekeeper.
70%
60%
45% 46% 44%
50%
40%
30%
21% 21%
25%
23%
26%
23%
2008
20%
10%
5%
3%
4%
6%
5%
2007
2009
5%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Timekeeper
70%
60%
52%
50%
44%
48%
40%
30%
24%
21%
28% 26%
5%
2%
4%
2007
2008
16%
20%
10%
24%
2009
2%
2%
1%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Timekeeper
5.00
4.50
4.02
4.00
3.88
3.76
3.79
3.92
3.80
2007
2008
3.50
2009
3.00
2.50
Easy to use: Timekeeper
Effective: Timekeeper
Page 17 of 42
ISDS Survey Results 2009
10-11. Labor Distribution
70%
60%
50% 50%
50%
41%
40%
32%
30%
26%
30%
2007
20%
20%
10%
11%
5%
4%
6%
4%
15%
4%
3%
2008
2009
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Labor Distribution
70%
60%
49% 48%
50%
48%
40%
33% 33%
30%
23%
14% 15%
20%
10%
2007
22%
4%
1%
3%
3%
2008
2009
2%
1%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Labor Distribution
5.00
4.50
4.00
3.81
3.67
3.50
3.44
2007
3.57
3.57
3.40
2008
2009
3.00
2.50
Easy to use: Labor Distribution
Effective: Labor Distribution
Page 18 of 42
ISDS Survey Results 2009
10-11. Accounts Payable.
70%
60%
52% 54%
46%
50%
40%
24% 26%
30%
2007
21%
19% 16% 19%
20%
10%
6%
2%
2%
6%
2009
5%
4%
2008
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Accounts Payable
70%
60%
52%
55%
58%
50%
40%
30%
20%
10%
21% 20% 23%
21% 20%
14%
2%
2%
0%
3%
2008
2009
3%
3%
2007
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Accounts Payable
5.00
4.50
4.01
4.00
3.66
3.77
3.81
3.88
3.89
2007
2008
3.50
2009
3.00
2.50
Easy to use: Accounts Payable
Effective: Accounts Payble
Page 19 of 42
ISDS Survey Results 2009
10-11. Employee Self Service (Training Registration)
70%
60%
55% 53% 54%
50%
40%
30%
23% 23% 24%
20%
10%
13%
2%
2008
13%
8%
7%
7%
1%
16%
2007
2009
1%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee Self Service (Training Registration)
70%
55% 56% 55%
60%
50%
40%
26%
30%
20%
10%
14%
2%
1%
0%
4%
4%
20%
19% 17%
23%
2007
2008
2009
4%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Employee Self Service (Training Registration)
5.00
4.50
4.00
3.90
3.89
3.93
3.99
3.91
3.97
2007
2008
3.50
2009
3.00
2.50
Easy to use: Self Service
(Training Registration)
Effective: Self Service
(Training Registration)
Page 20 of 42
ISDS Survey Results 2009
10-11. General Ledger
70%
60%
50%
43%
40%
46%
38% 38%
40%
35%
2007
30%
20%
10%
8%
2%
2%
7%
5%
10%
6%
13%
8%
2008
2009
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
General Ledger
70%
60%
49%
50%
41%
39%
40%
53%
32%
30%
27%
2007
20%
10%
12% 12%
4%
1%
1%
6%
4%
16%
3%
2008
2009
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
General Ledger
5.00
4.50
4.00
3.52
3.50
3.57
3.52
3.66
3.79
3.35
2007
2008
2009
3.00
2.50
Easy to use: General Ledger
Effective: General Ledger
Page 21 of 42
ISDS Survey Results 2009
10-11. Accounts Receivable
70%
60%
50%
50%
44%
39% 41%
37%
40%
29%
30%
2007
20%
10%
6%
3%
4%
5%
12%
10% 12%
5%
3%
2008
2009
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Accounts Receivable
70%
60%
50%
45% 44%
45%
37% 35%
40%
37%
2007
30%
20%
10%
12%
4%
1%
2%
3%
3%
15%
17%
2%
2008
2009
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Accounts Receivable
5.00
4.50
4.00
3.55
3.50
3.69
3.52
3.73
3.49
3.30
2007
2008
2009
3.00
2.50
Easy to use: Accounts Receivable
Effective: Accounts Receivable
Page 22 of 42
ISDS Survey Results 2009
Grants Management
70%
60%
50%
50%
36%
40%
41%
45%
33% 32%
2007
30%
20%
10%
9%
2%
3%
9%
5%
9%
7%
13%
7%
2008
2009
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Grants Management
70%
60%
54%
47%
50%
40%
32%
30%
50%
28% 29%
2007
20%
10%
12% 12%
5%
1%
2%
5%
4%
16%
3%
2008
2009
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Grants Management
5.00
4.50
4.00
3.52
3.50
3.58
3.57
3.69
3.76
3.36
2007
2008
2009
3.00
2.50
Easy to use: Grants Management
Effective: Grants Management
Page 23 of 42
ISDS Survey Results 2009
10-11. Employee Self Service (Fixed Assets).
68%
70%
60%
64%
54%
50%
40%
30%
30%
22%
2007
25%
2008
20%
10%
8%
2%
4%
2%
5%
2%
1%
7%
6%
2009
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee Self Service (Fixed Assets)
70%
60%
53%
55% 55%
50%
40%
32% 31% 32%
2007
30%
2008
20%
10%
6%
9%
2%
2%
9%
11%
2009
1%
1%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Employee Self Service (Fixed Assets)
5.00
4.50
4.00
3.50
2007
3.22
3.30
3.28
3.36
3.45
3.49
2008
2009
3.00
2.50
Easy to use: Self Service (Fixed Assets)
Effective: Self Service (Fixed Assets)
Page 24 of 42
ISDS Survey Results 2009
10-11. Purchasing
70%
60%
50%
41%
44% 46%
40%
30%
23%
20%
10%
15% 14% 14%
6%
6%
2007
19% 19%
18%
15% 17%
2008
2009
3%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Purchasing
70%
60%
46% 46%
50%
49%
40%
30%
19% 18% 17%
20%
10%
23% 24%
6%
11%
5%
8%
18%
7%
2007
2008
2009
2%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Purchasing
5.00
4.50
4.00
3.50
3.44
3.51
3.63
3.74
3.85
3.58
2007
2008
2009
3.00
2.50
Easy to use: Purchasing
Effective: Purchasing
Page 25 of 42
ISDS Survey Results 2009
10.11. Employee Self Service (HR).
70%
60%
53% 52% 52%
50%
39% 40% 39%
40%
30%
2007
20%
2008
10%
0%
0%
1%
2%
1%
1%
5%
7%
2009
6%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee Self Service (HR)
5.00
4.50
4.29
4.29
4.00
4.29
2007
2008
3.50
2009
3.00
2.50
Easy to use: Self Service (HR)
Page 26 of 42
ISDS Survey Results 2009
10. Ease of Use – Summary by module and year – Percent
5.00
2007
4.50
4.00
4.29 4.29 4.29
3.83 3.83
3.89
3.88
3.76
2008
2009
3.90 3.89 3.93
3.79
3.77 3.81
3.67
3.66
3.52 3.57
3.44 3.40
3.50
3.35
3.55 3.52
3.52
3.63
3.58
3.44
3.36
3.30
3.22
3.51
3.30 3.28
3.00
2.50
Human
Timekeeper Labor Distribution Training
Resources/Payroll
Registration
Payslip
Accounts Payable General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Purchasing
Ease of use – number of responsibility holders who responded.
900
848
2007
771
800
2008
673
667
700
2009
631
629
600
500
500
368
400
305
300
264
228
258
286
320
361
335
310
246
239
226
198
301
286
262
230
171
200
252
200
229
183
146
163
113
100
0
Human
Resources/Payroll
Timekeeper
Labor Distribution
Training
Registration
Payslip
Accounts Payable General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Purchasing
Page 27 of 42
ISDS Survey Results 2009
11. Helps me do my job effectively – summary by module and year - Percent.
5.00
2007
2008
4.50
4.00
2009
4.09
3.98 4.03
4.02
3.80
3.92
3.99
3.81
4.01
3.91 3.97 3.88 3.89
3.66
3.57 3.57
3.79
3.52
3.69 3.73
3.49
3.50
3.57
3.69 3.76
3.74
3.36
3.45 3.49
3.85
3.58
3.00
2.50
Human
Timekeeper Labor Distribution Training
Accounts Payable General Ledger
Resources/Payroll
Registration
Accounts
Receivable
Grants
Management
Fixed Assets
Purchasing
Helps me do my job effectively - number of responsibility holders who responded.
900
2007
800
2008
681
700
644
2009
604
600
487
500
400
300
200
100
325
286
252
222
246
227
225
328
306
292
277
254
251
214
186
233
224
203
159
172
168
129
188
137
94
52
0
Human
Timekeeper Labor Distribution Training
Accounts Payable General Ledger
Resources/Payroll
Registration
Accounts
Receivable
Grants
Management
Fixed Assets
Purchasing
Page 28 of 42
ISDS Survey Results 2009
10. Summary Ease of Use – Average All Modules – All Years
5.00
4.50
4.00
2007-2008-2009
3.50
3.00
2.50
Human
Resources/Payroll
Timekeeper Labor Distribution
Training
Registration
Payslip
Accounts Payable General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Purchasing
11. Summary: Helps me do my job effectively – All Modules – All Years
5.00
4.50
4.00
2007-2008-2009
3.50
3.00
2.50
Human
Timekeeper
Resources/Payroll
Labor Distribution
Training
Registration
Accounts Payable General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Purchasing
Page 29 of 42
ISDS Survey Results 2009
12. The requirements and steps to gain access to IS are clear?
70%
60%
53% 54%
50%
41%
40%
30%
16%
20%
10%
2007
28%
6%
4%
2008
18% 19%
13% 12%
8%
13% 12%
2009
3%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
12. Summary by year
5.00
4.50
4.00
3.59
3.50
3.62
2007
2008
3.29
2009
3.00
2.50
The requirements to gain access to IS are clear
Page 30 of 42
ISDS Survey Results 2009
13. The time it takes to do a transaction in the Integrated System, e.g. run a query, save, or navigate
between forms, is fast enough for me to complete my tasks efficiently.
70%
60%
51%
50%
55%
44%
40%
2007
26%
30%
16% 14%
13%
20%
10%
2008
23% 21%
2009
10%
4% 5% 3%
7% 8%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The time it takes to do a transaction in the Integrated System - breakdown by User Type
5.00
4.50
4.00
3.60
3.50
3.29
3.71 3.71
3.55
3.42
3.46
3.54 3.53
3.66
3.30 3.31
2007
2008
2009
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 31 of 42
ISDS Survey Results 2009
14. ODS/Discoverer is normally available for me when I need to run reports.
90%
80%
71%
67% 69%
70%
60%
50%
2007
40%
2008
30%
22% 22% 22%
20%
10%
2
1
0
0% 0%
11
5
3
3% 1% 1%
8% 8% 6%
0%
Strongly
Disagree
2009
Disagree
36
35
21
Neutral
286 297
Agree
238
92
95
75
Strongly Agree
ODS/Discoverer is normally available to me – Breakdown by user type
5.00
4.50
4.00
4.05
3.89 3.85
4.13 4.07 4.12
4.21
4.05 4.13
4.07 4.15 4.17
3.50
3.00
2007
2.50
2008
2.00
2009
1.50
1.00
0.50
0.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 32 of 42
ISDS Survey Results 2009
15. The Integrated System is available for me to complete my tasks when I need to do them.
67% 67%
70%
65%
60%
50%
40%
2007
30%
2008
20%
15% 13%
10%
0% 1% 0%
19%
16% 17%
2009
10%
4% 2% 3%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System is normally available to me –breakdown by user type.
5.00
4.50
4.00
3.92 3.97 3.92
3.86 3.89 3.81
3.95 3.98
4.08
3.92 3.95 3.95
2007
2008
3.50
2009
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 33 of 42
ISDS Survey Results 2009
13-15. Availability and Response Time - Yearly Averages
5.00
4.50
4.07 4.11 4.14
4.00
3.50
3.40 3.41
4.00
3.92 3.96
3.53 *
2007
2008
2009
3.00
2.50
826
849
662
427
433
337
824
877
678
The time it takes to do a transaction in the ODS/Discoverer is normally available for me The Integrated System is available for me to
Integrated System, e.g., run a query, save, or
when I need to run reports
complete my tasks when I need to do them
navigate between forms, is fast enough for
me to complete my tasks efficiently
Q13 – Q15 Summary – Availability and Response Time - Overall Average – All Years
5.00
4.50
4.10
4.00
3.50
3.96
3.44
2007-2008-2009
3.00
2.50
The time it takes to do a transaction in ODS/Discoverer is normally available The Integrated System is available for
the Integrated System, e.g., run a
for me when I need to run reports
me to complete my tasks when I need
query, save, or navigate between
to do them
forms, is fast enough for me to
complete my tasks efficiently
Page 34 of 42
ISDS Survey Results 2009
16. The following communication tools are useful:
5.00
4.50
3.84 3.89 3.82
4.00
3.60
3.50
3.68 3.60 3.64
3.52 3.49 3.51
3.50 3.43
2007
3.31 3.23 3.29
2008
3.00
2009
2.50
Current News
Web site (popup window
when log on)
Targeted I.S.
On-line
User Notices
Frequently
(email)
Asked Questions
IS Exchange
User Group
Announcements
16. Communication Tools breakdown by User Type
Current News Web Site (Pop-up)
5.00
4.50
4.00
3.85
3.69
3.59
3.47
3.50
3.84 3.77
3.74
3.28
3.22
3.42 3.35
3.32
2007
2008
2009
3.00
2.50
32
34
ODS Only
32
75
78
HR/ODS
75
406
433
322
Finance/ODS
231
213
171
Finance/HR/ODS
Page 35 of 42
ISDS Survey Results 2009
Targeted IS User Notices (Emails)
5.00
4.50
4.00
3.91
4.01 3.97
4.00
3.69
3.85
4.00 4.01 4.02
3.72 3.80 3.71
2007
2008
3.50
2009
3.00
2.50
33
34
32
76
ODS Only
75
72
HR/ODS
399 420
306
Finance/ODS
235
215
173
Finance/HR/ODS
On-Line FAQs
5.00
4.50
4.00
3.76 3.69 3.68
3.79
3.63 3.60
3.50
3.62
3.41 3.43 3.44
3.53 3.58
2007
2008
2009
3.00
2.50
33
32
31
71
ODS Only
71
72
HR/ODS
400
423
304
Finance/ODS
225
208
166
Finance/HR/ODS
IS Exchange
5.00
4.50
4.00
3.50
2007
3.40 3.33 3.33
3.47
3.33 3.35
3.44 3.40 3.45
3.17 3.10 3.16
2008
2009
3.00
2.50
25
21
ODS Only
21
59
58
HR/ODS
63
260
273
203
Finance/ODS
193
162 126
Finance/HR/ODS
Page 36 of 42
ISDS Survey Results 2009
Communication Tools: User Group Announcement
User Group Annoucements
5.00
4.50
3.93
4.00
3.50
3.95
3.84 3.81
3.50 3.46
3.40
3.81 3.88
3.41 3.40 3.41
2007
2008
2009
3.00
2.50
25
22
24
72
ODS Only
68
68
HR/ODS
241
262
199
Finance/ODS
261
189
157
Finance/HR/ODS
Communication Tools: Average All Years
5.00
4.50
3.85
4.00
3.52
3.64
3.51
3.50
2007-2008-2009
3.27
3.00
2.50
Current News Web site
(pop-up window when
log on)
Targeted I.S. User
Notices (email)
On-line Frequently
Asked Questions
IS Exchange
User Group
Announcements
Page 37 of 42
ISDS Survey Results 2009
17. I see improvements in IS usability over the past year
70%
60%
50%
38% 36%
40%
42% 42%
46%
43%
2007
30%
2008
20%
2009
10%
9% 9% 8%
8% 7%
6%
2% 2% 1%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
I see improvements in IS usability over the past year - break down by User Type
5.00
4.50
4.00
3.51
3.50
3.65 3.70 3.71
3.63 3.66
3.42
3.32
2007
2008
3.35 3.35 3.33
2009
3.06
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 38 of 42
ISDS Survey Results 2009
18. Overall, I am satisfied with the Integrated System.
5.00
4.50
4.00
3.51
3.50
3.63
3.66
3.65
3.42
3.32
3.35
3.35
3.70
3.71
2007
2008
3.33
2009
3.06
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Overall I am satisfied with the Integrated System - break down by User Type
5.00
4.50
4.00
3.50
3.78
3.47
3.90
3.83
3.65
3.54
3.52
3.65
3.76
3.80
3.82
2007
2008
3.37
2009
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Overall I am satisfied with the Integrated System - break down by User Frequency
5.00
4.50
4.00
3.75
3.79
3.81
3.53
2007
3.67
3.48
3.36
3.50
3.19
3.25
2008
3.30
3.29
3.31
2009
3.00
2.50
Daily
Weekly
Monthly
Infrequently
Page 39 of 42
ISDS Survey Results 2009
18. Summary – Overall I’m Satisfied - All Responses by Year
5.00
4.50
4.00
3.63
3.54
3.71
2007
2008
3.50
2009
3.00
2.50
Overall, I am satisfied with the Integrated System
Summary – Overall I’m Satisfied – All Responses – All Years
5.00
4.50
4.00
3.62
3.50
2007-2008-2009
3.00
2.50
Overall, I am satisfied with the Integrated System
Page 40 of 42
ISDS Survey Results 2009
18. Summary – Overall I’m Satisfied - All Years
Overall I'm Satisfied with the Integrated System
5.00
4.50
4.00
3.66
3.50
3.76
3.54
3.48
3.63
3.71
3.00
2.50
2004
2005
2006
2007
2008
2009
Page 41 of 42
ISDS Survey Results 2009
17-18. Summary of PO Shopper Only
Summary of PO Shopper Only effect on Overall Satisfaction
5.00
4.50
4.00
3.70
3.68
3.50
3.80
3.60
PO Shopper Yes
3.41
3.32
PO Shopper No
3.00
2.50
2007
2008
2009
Summary of PO Shopper Only effect of See Improvements
5.00
4.50
4.00
3.50
3.55
3.51
3.37
3.52
PO Shopper No
3.29
3.27
PO Shopper Yes
3.00
2.50
2007
2008
2009
Page 42 of 42