ISDS Survey Results 2008
Integrated System
Deployment &
Support
2008
User Survey Results
Page 1 of 41
ISDS Survey Results 2008
Introduction
This report is designed to summarize end-user satisfaction with the Integrated System based on the results of
annual user surveys. Data was acquired from users at The University of Virginia for the years 2006 (N = 684),
2007 (N=908), and 2008 (N =1026).
The raw data was cleared of duplicates prior to analysis. Duplicates were eliminated based on the presence of
data from repeated logons and from data with identical timestamp information. Responses were also
eliminated from the “ease of use” and “helps me do my job more effectively” module analysis if the respondent
did not indicate that they had the associated module responsibility.
In December of 2006, the UVa Marketplace (an eProcurement system) was implemented to comply with the
State’s eVA guidelines per the University’s Charter agreement. A new responsibility, “PO Shopper” was
created. PO Shopper Only responses were captured for the first time in the 2007 survey results. The 2007 PO
Shopper Only respondents, for the most part, represented first time users of the Integrated System.
Twenty nine percent, or 302 out of 1026 total 2008 respondents, identified themselves as having ONLY been
assigned the PO Shopper responsibility as compared to twenty percent, or 232 out of 908 total 2007
respondents.
2008 Respondent Breakdown
Finance / HR
263
26%
HR
113
11%
PO Shopper Only
302
29%
Finance
296
29%
ODS only
52
5%
For purposes of comparison with prior years, when responses are broken out by responsibility, the PO
Shopper Only respondents were merged with the Finance responses and those respondents who indicated
they had both HR & PO Shopper responsibilities were merged with the Finance / HR responses.
Page 2 of 41
ISDS Survey Results 2008
Results
Demographics
1. Where do you work?
80%
69%
70%
63% 63%
60%
50%
2006
40%
2007
2008
30%
20%
18% 19% 17%
13%
8%
10%
81
74
9%
8%
85
108
173
176
425
566
643
81
12%
122
0%
Central Office
School
Department
Other
2. How often do you use the Integrated System?
81
74
70%
85
60%
60%
51% 50%
50%
2006
40%
32% 33%
30%
2007
25%
2008
20%
9%
10%
409
457
518
173
287
334
62
10% 11%
92
111
5%
35
7%
61
6%
63
0%
Daily
Weekly
Monthly
Infrequently
Page 3 of 41
ISDS Survey Results 2008
3. In which applications do you have responsibilities? (Check all that apply.)
Finance
90%
77%
80%
70%
60%
54%
46%
50%
51%
49%
No
40%
30%
Yes
23%
20%
10%
0%
160
524
419
2006
489
521
505
2007
2008
HR/Payroll
70%
60%
63%
62%
54%
46%
50%
38%
40%
37%
No
Yes
30%
20%
10%
0%
368
316
567
2006
341
650
2007
376
2008
ODS/Discoverer
80%
70%
70%
60%
51%
49%
50%
40%
51%
49%
No
30%
Yes
30%
20%
10%
0%
208
476
2006
463
445
2007
528
498
2008
Page 4 of 41
ISDS Survey Results 2008
4. Do you ONLY use the Integrated System to approve transactions and/or run reports?
90%
80%
85%
78%
78%
70%
60%
50%
No
40%
Yes
30%
22%
22%
15%
20%
10%
511
146
737
134
783
218
0%
2006
2007
2008
If yes, which do you do?
50%
47%
45%
44%
511
40%
39%
37%
31%
30%
Reports
25%
Transactions
20%
Both
17%
16%
10%
68
23
54
58
32
40
94
37
85
0%
2006
2007
2008
Page 5 of 41
ISDS Survey Results 2008
5. How long have you worked at the University of Virginia?
90%
85%
82%
82%
80%
70%
60%
50%
Less Than 3 Years
40%
3 Years or More
30%
20%
18%
18%
15%
10%
124
0%
554
554
2006
554
135
2007
760
554
182
844
2008
554
6. How frequently do you use other desktop tools such as Excel, Access, or PC reporting tools (e.g.,
PC SAS, Brio Query, Crystal Reports)?
70%
65%
63%
60%
60%
50%
2006
40%
2007
30%
2008
20%
16%
17%
20%
10%
0%
445
566
Daily
613
106
156
Weekly
202
8%
6%
5%
4%
42
45
41
Monthly
54
10% 10%
89
102
Infrequently
5%
5%
34
41
6%
61
Never
Page 6 of 41
2006
2007
I.S. Training Manuals
I.S. Web Site
Help Desk
Friend/Co-worker
On-line application help
I.S. Training Manuals
I.S. Web Site
Help Desk
Friend/Co-worker
On-line application help
LSP / LSA
LSP / LSA
LSP / LSA
On-line application help
I.S. Training Manuals
I.S. Web Site
Help Desk
Friend/Co-worker
ISDS Survey Results 2008
7. Please tell us the order in which you would seek Integrated System help.
Relative Ranking (sorted by 2006 rankings)
2008
Page 7 of 41
ISDS Survey Results 2008
7. Where do you seek help – broken down by user type.
Help Desk
5.00
4.50
4.00
4.44
4.19
4.29 4.38
4.15 4.07
4.04
4.36
4.17 4.22
3.68
3.44
3.50
2006
2007
3.00
2008
2.50
2.00
1.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
IS Web Site
5.00
4.50
4.15 4.05
4.34
4.00
4.30 4.25 4.32
4.14
3.85
4.01
3.92 3.85 3.92
2006
3.50
2007
3.00
2008
2.50
2.00
1.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 8 of 41
ISDS Survey Results 2008
7. Where do you seek help – broken down by user type.
IS Training Manuals
.
5.00
4.50
4.00
3.46 3.42
3.50
3.16
2.98 3.02
3.00
2.71
3.73
3.71
3.51
2006
2007
2.93
2008
2.54 2.60
2.50
2.00
1.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
On-Line Help in the Application
5.00
4.50
3.92
4.00
3.54
3.50
3.29
3.32 3.28
3.62 3.58
3.52
3.17
3.05
3.18 3.24
3.00
2006
2007
2008
2.50
2.00
1.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 9 of 41
ISDS Survey Results 2008
7. Where do you seek help – broken down by user type.
LSP/LSA
5.00
4.50
4.00
2006
3.50
3.00
2008
2.33
2.50
2.00
2007
2.95
2.23 2.17
1.94
2.21
1.91
1.63
1.81 1.91
1.85 1.86
1.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Friend/Co-Worker
5.00
4.50
4.00
4.59
4.35
3.95
4.11 4.06
4.31
4.58 4.48 4.60
4.04
4.17
4.31
2006
3.50
2007
3.00
2008
2.50
2.00
1.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 10 of 41
ISDS Survey Results 2008
8a. Discoverer reports provide me the information I need to complete my tasks.
70%
59%
60%
54%
50%
45%
40%
2006
35%
32%
28%
30%
2007
2008
17%
20%
11%
10%
10%
1%
1%
1%
3%
2%
2%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
8b. Discoverer reports run quickly enough
60%
56%
54% 55%
50%
40%
2006
30%
2007
24%
2008
20%
17%
17%
20%
15% 15%
10%
10%
6%
1%
2%
2%
5%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
Page 11 of 41
ISDS Survey Results 2008
8a. Discoverer reports provide me the information I need – breakdown by user type.
4.50
4.40
4.30
4.20
4.10
4.00
3.90
3.80
3.70
3.60
3.50
3.40
3.30
3.20
4.14
*
4.31
*
4.20
4.13
4.00
4.18
*
4.00
3.84
3.98
2006
2007
2008
3.86
3.81
3.62
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
*There is a statistically significant difference between years
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative
8b. Discoverer reports run quickly enough – breakdown by user type.
4.00
3.90
3.84
3.80
3.70
3.74
3.75
3.69
3.72
3.68
3.62
3.62
3.59
3.74
3.70
3.63
3.60
2006
2007
2008
3.50
3.40
3.30
3.20
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
Page 12 of 41
ISDS Survey Results 2008
9a. IS reports provide me the information I need to complete my tasks
60%
52% 52%
49%
50%
40%
30%
26%
24%
20%
17%
16%
7%
10%
1%
1%
1%
2006
29%
2007
19%
2008
4%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
9b. IS reports run quickly enough
60%
49%
48%
50%
41%
41%
40%
2006
28%
30%
27%
2007
2008
20%
12% 11%
10%
10%
2%
1%
3%
6%
15%
7%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
Page 13 of 41
ISDS Survey Results 2008
9a. IS reports provide me the information I need – breakdown by user type.
5.00
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
0.50
0.00
3.83
4.06
4.27
3.77
3.87
3.77
3.71
3.83
*
3.99
2006
2007
2008
HR/ODS
Finance/ODS
Finance/HR/ODS
*There is a statistically significant difference between years
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
Note: The ODS Only respondents do not have privileges to run IS reports, thus are not included.
9b. IS reports run quickly enough – breakdown by user type.
5.00
4.50
4.00
3.72
3.87
3.52
3.50
3.54
3.40
3.48
3.63
3.70
3.78
3.00
2006
2.50
2007
2.00
2008
1.50
1.00
0.50
0.00
HR/ODS
Finance/ODS
Finance/HR/ODS
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
Note: he ODS Only respondents do not have privileges to run IS reports, thus are not included.
Page 14 of 41
ISDS Survey Results 2008
8. & 9. Summary
4.50
*
4.13
4.11
4.00
4.06
*
3.81
3.80
3.74
3.74 3.74
3.85
3.60 3.54
3.65
3.50
491
3.00
219
560
345
294
469
485
288
547
344
215
2006
2007
2008
461
N=5
42
Discoverer
reports IS reports provide Discoverer Reports IS Reports Run
provide me the me the information IRun Quick Enough Quick Enough
information I need toneed to complete
complete my task
my task
N=377
*There is a statistically significant difference between years
Note: The first 430 of 908 survey responses were blank for 8a/9a and 8b/9b in 2007 due to a survey error,
so 2007 data may not be representative.
8. & 9. Summary response for all years
4.50
4.05
4.00
3.87
3.78
3.61
2006-2007-2008
3.50
1270
1108
1320
1020
3.00
Discoverer reports IS reports provide Discoverer reports
provide me the me the information
run quickly
information I need I need to complete
enough
to complete my
my tasks
tasks
IS reports run
quickly enough
Note: The first 430 of 908 survey responses were blank for 8a/9a and 8b/9b in 2007 due to a survey error,
so 2007 data may not be representative.
Page 15 of 41
ISDS Survey Results 2008
Human Resources
60%
54% 54% 54%
2006
50%
2007
40%
2008
30%
17% 17%
20%
10%
9% 8%
1% 1% 2%
20%
19% 19% 19%
5%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
The following Integrated System module is easy to use:
Human Resources/Payroll
70%
59%
60%
54%
57%
50%
40%
25% 26% 25%
30%
20%
10%
2006
13% 14% 14%
0% 2% 1%
2007
3% 5% 2%
2008
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
The Integrated System helps me do my job effectively in:
Human Resources/Payroll
5.00
4.50
4.05
4.00
3.82
3.83
3.98
4.03
3.83
2006
2007
3.50
2008
3.00
2.50
The following Integrated System
module is easy to use Human
Resources/Payroll
The Integrated System helps me do
my job effectively in: Human
Resources/Payroll
Page 16 of 41
ISDS Survey Results 2008
10-11. Timekeeper.
60%
48%
50%
2006
45% 46%
2007
40%
2008
30%
20%
10%
21% 23%
19% 21% 21%
6% 5%
3%
6% 6% 5%
Strongly
Disagree
Disagree
26%
0%
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Timekeeper
60%
54%
50%
52%
2006
44%
2007
40%
2008
30%
24%
19%
20%
10%
3%
5%
2%
22%
24%
28%
16%
3% 2% 2%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Timekeeper
5.00
4.50
4.00
3.74
3.76
3.88
3.89
4.02
3.80
*
2006
2007
2008
3.50
3.00
2.50
The following Integrated System
module is easy to use: Timekeeper
The Integrated System helps me do
my job effectively in: Timekeeper
*There is a statistically significant difference between years.
Page 17 of 41
ISDS Survey Results 2008
10-11. Labor Distribution
60%
50%
2006
50%
2007
40% 41%
40%
2008
32%
31% 30%
30%
18% 20%
20%
10%
7% 5%
4%
11%
3% 4% 3%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Labor Distribution
60%
49%
50%
2006
49% 48%
2007
40%
2008
33%
26%
30%
23%
21% 22%
20%
10%
14%
4% 4%
1%
2% 3% 2%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Labor Distribution
5.00
4.50
4.00
3.58
3.50
3.80
3.67
3.44
3.81
*
3.57
*
2006
2007
2008
3.00
2.50
The following Integrated System
module is easy to use: Labor
Distribution
The Integrated System helps me do
my job effectively in: Labor Distribution
*There is a statistically significant difference between years
Page 18 of 41
ISDS Survey Results 2008
10-11. Accounts Payable.
60%
52%
51%
2006
46%
50%
2007
40%
2008
30%
21%
24%
26%
21%
20%
10%
2%
6%
2%
19% 16%
4% 6% 4%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Accounts Payable
57%
60%
52%
55%
2006
50%
2007
40%
2008
30%
18%
20%
10%
1% 2% 2%
1% 3% 3%
Strongly
Disagree
Disagree
22% 21%
20%
21% 20%
0%
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Accounts Payable
5.00
4.50
4.00
3.97
3.85
3.66
3.77
3.88
3.89
2006
2007
3.50
2008
3.00
2.50
The following Integrated System
module is easy to use: Accounts
Payable
The Integrated System helps me do
my job effectively in: Accounts
Payable
Page 19 of 41
ISDS Survey Results 2008
10-11. Employee Self Service (Training Registration)
70%
57%
60%
2006
55% 53%
2007
50%
2008
40%
30%
24% 23% 23%
20%
10%
2%
2% 1%
7%
7% 7%
10%
13%
16%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee Self Service (Training Registration)
70%
60%
60%
2006
55% 56%
2007
50%
2008
40%
30%
20%
10%
13% 14%
1% 2% 1%
21%
19%
26%
20%
5% 4% 4%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Employee Self Service (Training Registration)
5.00
4.50
4.00
3.95
3.90
3.89
3.96
3.99
3.91
2006
2007
3.50
2008
3.00
2.50
The following Integrated System
module is easy to use: Employee Self
Service (Training Registration)
The Integrated System helps me do
my job effectively in: Employee Self
Service (Training Registration)
Page 20 of 41
ISDS Survey Results 2008
10-11. General Ledger
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
41% 43%
46%
38%
38%
2006
35%
2007
2008
6%
8%
2%
11% 10%
5% 5% 7%
Strongly
Disagree
Disagree
Neutral
Agree
8%
Strongly Agree
The following Integrated System module is easy to use:
General Ledger
60%
2006
49%
50%
44%
39%
40%
34%
2007
41%
2008
32%
30%
20%
10%
15%
2% 4% 1%
6%
4% 4%
Strongly
Disagree
Disagree
12% 12%
0%
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
General Ledger
5.00
4.50
4.00
3.50
2006
3.43
3.52
3.66
3.52
3.66
3.35
2007
2008
3.00
2.50
The following Integrated System
module is easy to use: General
Ledger
The Integrated System helps me
do my job effectively in: General
Ledger
Page 21 of 41
ISDS Survey Results 2008
10-11. Accounts Receivable.
60%
50%
50%
44%
2006
44%
40%
2008
30% 29%
30%
20%
10%
2007
39%
13%
7% 6%
3%
5% 5%
10%
12%
3%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Accounts Receivable
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
45%
45%
41%
37%
2006
37% 37%
2007
2008
15%
3% 4% 1%
5% 3% 3%
Strongly
Disagree
Disagree
Neutral
Agree
12%
15%
Strongly Agree
The Integrated System helps me do my job effectively in:
Accounts Receivable
5.00
4.50
4.00
3.55
3.50
3.39
3.30
*
3.57
3.69
3.49
2006
2007
2008
3.00
2.50
The following Integrated System
module is easy to use: Accounts
Receivable
The Integrated System helps me
do my job effectively in: Accounts
Receivable
*There is a statistically significant difference between years
Page 22 of 41
ISDS Survey Results 2008
Grants Management
60%
50%
50%
34% 36% 33%
40%
38%
2006
2007
41%
2008
30%
20%
10%
10%
7% 9%
2%
5%
12%
9%
9% 7%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Grants Management
60%
54%
50%
2007
41%
40%
34% 32%
30%
2008
28%
20%
10%
2006
47%
14% 12%
12%
4% 5% 1%
7%
4% 5%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Grants Management
5.00
4.50
4.00
3.50
2006
3.39
3.52
3.55
3.57
3.69
3.36
2007
2008
3.00
2.50
The following Integrated System
module is easy to use: Grants
Management
The Integrated System helps me
do my job effectively in: Grants
Management
Page 23 of 41
ISDS Survey Results 2008
10-11. Employee Self Service (Fixed Assets).
80%
68%
70%
2006
56% 54%
60%
2007
2008
50%
40%
24%
30%
20%
10%
9%
8%
2%
3%
30%
22%
8%
2% 1%
5% 7%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee Self Service (Fixed Assets)
57%
60%
53%
55%
2006
50%
2007
40%
30%
25%
20%
10%
2008
32% 31%
11%
5% 6%
2%
9% 9%
2% 1% 1%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Employee Self Service (Fixed Assets)
5.00
4.50
4.00
2006
3.50
3.18
3.22
3.30
3.34
3.36
3.45
2007
2008
3.00
2.50
The following Integrated System
module is easy to use:Employee
Self Service (Fixed Assets)
The Integrated System helps me
do my job effectively in: Employee
Self Service (Fixed Assets)
Page 24 of 41
ISDS Survey Results 2008
10-11. Purchasing
60%
55%
2006
50%
41%
44%
2007
40%
2008
30%
23%
20%
10%
15% 14%
6% 6%
16%
21%
19%
15% 17%
7%
1%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Purchasing
70%
61%
2006
60%
2007
46% 46%
50%
2008
40%
30%
10%
21%
19% 18%
20%
1%
6% 5%
11%
3%
13%
18%
23%
8%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Purchasing
5.00
4.50
4.00
3.50
3.98
3.87
*
3.74
3.44
3.58
3.51
2006
2007
2008
3.00
2.50
The following Integrated System
module is easy to use:Purchasing
The Integrated System helps me
do my job effectively in: Purchasing
*There is a statistically significant difference between years
Page 25 of 41
ISDS Survey Results 2008
10.11. Employee Self Service (HR).
60%
52% 53% 52%
2006
50%
38% 39% 40%
40%
2007
2008
30%
20%
8%
10%
0% 0% 0%
2% 2% 1%
Strongly
Disagree
Disagree
5% 7%
0%
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee Self Service (HR)
5.00
4.50
4.26
4.29
4.29
4.00
2006
2007
2008
3.50
3.00
2.50
The following Integrated System module is easy to use: Employee Self
Service (HR)
Page 26 of 41
ISDS Survey Results 2008
10. Ease of Use – Summary by module and year - Percent
4.50
4.26 4.29 4.29
4.00 3.82 3.83 3.83
3.74 3.76
3.88
3.58
3.95 3.90 3.89
*
3.85
3.67
3.50
3.66
*
3.77
3.44
3.43 3.35
3.87
3.55*
3.52
3.39
3.30
3.39 3.36
3.52
3.18 3.22
3.44 3.51
3.30
3.00
2006
2007
2008
2.50
2.00
1.50
1.00
0.50
0.00
Human
Timekeeper
Resources/Payroll
Labor Distribution
Training Registration Payslip
Accounts PayableGeneral Ledger
Accounts
Grants Management
Fixed Assets
Receivable
Purchasing
*There is a statistically significant difference between years
Ease of use – number of responsibility holders who responded.
848
850
771
750
673
631
650
550
2006
430
450
372
368
350
281
305
296
264
250
247 258
239
230
320
307
335
361
310
246
2007
2008
303 301
279 286
267 262
230
252
200
223 229
163
150
50
Human
Resources/Payroll
Timekeeper
Labor Distribution
Training Registration
Pay slip
Accounts Payable
General Ledger
Accounts Receivable Grants Management
Fixed Assets
Purchasing
Page 27 of 41
ISDS Survey Results 2008
11. Helps me do my job effectively – summary by module and year - Percent.
*
4.50
4.05 3.98 4.03
4.00
3.89
4.02
3.80
3.80 3.81
*
3.96 3.99 3.91
3.97
3.66
3.57
*
3.98
3.88 3.89
3.52
3.66
3.57
3.69
3.49
3.55 3.57
3.74
3.69
3.58
3.45
3.34 3.36
3.50
3.00
2006
2.50
2007
2.00
2008
1.50
1.00
0.50
0.00
Human
Resources/Payroll
Timekeeper
Labor DistributionTraining Registration
Accounts Payable General Ledger
Accounts
Receivable
Grants Management Fixed Assets
Purchasing
*There is a statistically significant difference between years
Helps me do my job effectively - number of responsibility holders who responded.
681
700
644
604
600
500
412
400
343
325
300
268
286
306
278
252
229
246
227
200
2006
328
2007
292
271 277
245 254
225
203
200
2008
233
222 224
174
172
188
137
100
0
Human
Resources/Payroll
Timekeeper
Labor Distribution
Training
Registration
Accounts Payable
General Ledger
Accounts
Receivable
Grants Management
Fixed Assets
Purchasing
Page 28 of 41
ISDS Survey Results 2008
10. Summary Ease of Use – Average All Modules – All Years
4.28
4.50
4.00
3.83
3.90
3.79
3.76
3.55
3.43
3.50
3.40
3.42
3.57
3.23
3.00
2.50
2006-2007-2008
2.00
1.50
1.00
0.50
0.00
Human
Resources/Payroll
Timekeeper
Labor Distribution Training registration
Pay slip
Accounts Payable General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Purchasing
11. Summary: Helps me do my job effectively – All Modules – All Years
4.50
4.02
4.00
3.90
3.94
3.91
3.70
3.61
3.57
3.74
3.60
3.50
3.38
3.00
2.50
Series1
2.00
1.50
1.00
0.50
0.00
Human
Resources/Payroll
Timekeeper
Labor Distribution
Training registration Accounts Payable
General Ledger
Accounts Receivable Grants Management
Fixed Assets
Purchasing
Page 29 of 41
ISDS Survey Results 2008
12. The requirements and steps to gain access to IS are clear?
60%
53%
50%
41% 41%
40%
2006
28% 28%
30%
20%
2007
2008
18%
16% 16%
13%
13%
10%
6% 6%
8% 8%
4%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
12. Summary by year
5.00
4.50
4.00
3.50
*
3.59
3.29
3.29
3.00
2.50
2006
2007
2008
2.00
1.50
1.00
1
The requirements to gain access
to IS are clear
*There is a statistically significant difference between years
Page 30 of 41
ISDS Survey Results 2008
13. The time it takes to do a transaction in the Integrated System, e.g. run a query, save, or navigate
between forms, is fast enough for me to complete my tasks efficiently.
60%
51%
48%
50%
44%
40%
2006
30%
26%
22%
20%
2007
23%
2008
15% 16% 14%
10% 10%
10%
7%
5% 4% 5%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
The time it takes to do a transaction in the Integrated System - breakdown by User Type
4.00
3.71 3.71
3.50
3.37
3.42
3.29
3.39
3.46
3.46
3.54 3.53
3.30 3.31
2006
3.00
2007
2008
2.50
2.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 31 of 41
ISDS Survey Results 2008
14. ODS/Discoverer is normally available for me when I need to run reports.
80%
68% 67% 69%
70%
60%
50%
2006
40%
2007
2008
30%
20%
21% 22% 22%
0
2
1
10%
0% 0%
6
11
5
1% 3% 1%
9% 8% 8%
40
36
35
309 286 297
97
92
95
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
ODS/Discoverer is normally available to me – Breakdown by user type
5.00
4.50
4.08 4.05
4.00
3.89
4.01
4.13 4.07
4.13
4.05
4.13
4.11 4.07 4.15
2006
2007
2008
3.50
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 32 of 41
ISDS Survey Results 2008
15. The Integrated System is available for me to complete my tasks when I need to do them.
66% 65% 67%
70%
60%
50%
2006
40%
2007
30%
2008
20%
11%
10%
0% 0% 1%
18% 16% 17%
15% 13%
5% 4%
2%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
The Integrated System is normally available to me –breakdown by user type.
5.00
4.50
4.00
3.98 3.92 3.97
3.87 3.86 3.89
3.95 3.95 3.98
3.96 3.92 3.95
2006
2007
2008
3.50
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 33 of 41
ISDS Survey Results 2008
13-15. Availability and Response Time - Yearly Averages
5.00
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
0.50
0.00
4.10
3.45
3.40
4.07
4.11
3.95
3.92
3.95
3.41
2006
2007
2008
643
826
849
452
427
433
637
824
877
The time it takes to do a
ODS/Discoverer is normally
The Integrated System is available
637
transaction in the Integrated
available for me when I need to run for me to complete my tasks when
System, e.g., run a query, save, or
reports
I need to do them
navigate between forms, is fast
enough for me to complete my
tasks efficiently
Q13 – Q15 Summary – Availability and Response Time - Overall Average – All Years
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
0.50
0.00
4.09
3.95
3.42
2006-2007-2008
The time it takes to do a
transaction in the Integrated
System, e.g., run a query,
save, or navigate between
forms, is fast enough for me to
complete my tasks efficiently
ODS/Discoverer is normally
The Integrated System is
available for me when I need to available for me to complete my
run reports
tasks when I need to do them
Page 34 of 41
ISDS Survey Results 2008
16. The following communication tools are useful:
4.50
4.00
3.98
3.77
3.60
3.84
3.89
3.52
3.50
3.52
3.49
3.50
3.71
3.33
3.31
3.68
3.60
3.23
3.00
2006
2.50
2007
2.00
2008
1.50
1.00
0.50
626
759
758
612
758
744
583 742
734
452 546
514
480 563
541
0.00
Current News Web
site (logon pop-up)
Targeted I.S. Emails
On-line Frequently
Asked Questions
IS Exchange
User Group
Announcements
16. Communication Tools breakdown by User Type.
Current News Web Site (Pop-up)
4.10
3.98
4.00
3.85
3.90
3.84
3.77
3.80
3.71
3.69
3.70
3.64
3.59
2006
3.60
3.50
2007
3.47
3.46
3.42
2008
3.35
3.40
3.30
3.20
3.10
48
32
34
85
75
78
275
406 433
209
231 213
3.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 35 of 41
ISDS Survey Results 2008
Communication Tools: Targeted IS User Notices (Emails)
4.10
4.05
4.00
3.95
3.92
4.03
4.01
4.00
3.97
3.94
4.00
4.01
3.96
3.91
3.90
2006
3.85
3.80
2007
3.80
2008
3.72
3.75
3.70
3.65
3.60
48
34
33
84
76
75
266
399
420
205
235
215
3.55
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Communication Tools: On-Line FAQs
3.90
3.80
3.79
3.76
3.69
3.70
3.60
3.63
3.60
3.62
2006
3.53
3.53
3.48
3.50
3.48
3.41
2007
2008
3.43
3.40
3.30
43
33
32
80
71
71
252
400
423
200
225
208
3.20
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Communication Tools: IS Exchange
3.60
3.47
3.50
3.43
3.40
3.40
3.30
3.33
3.33
3.29
3.44
3.40
3.30
2006
3.24
2007
3.17
3.20
2008
3.10
3.10
3.00
35
25
21
59
59
58
183
260
273
187
193
162
2.90
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 36 of 41
ISDS Survey Results 2008
Communication Tools: User Group Announcements
4.50
3.77
4.00
3.50
3.23
3.40
3.93
3.95
3.84
3.51
3.50
3.41
3.95
3.81
3.40
3.00
2006
2.50
2007
2.00
2008
1.50
1.00
0.50
30
25
22
77
68
72
177
241
262
188
261
189
0.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Communication Tools: Summary – All years
Communication Tools: Average All Years
4.50
4.00
3.90
3.61
3.51
3.50
3.66
3.29
3.00
2006-2007-2008
2.50
2.00
1.50
1.00
Current News
(logon pop-up)
Targeted I.S.
Emails
On-Line
Frequently Asked
Questions
IS Exchange
User Group
Announcements
Page 37 of 41
ISDS Survey Results 2008
17. I see improvements in IS usability over the past year
60%
49%
50%
46%
42%
38%
40%
35%
36%
2006
30%
2007
2008
20%
10%
6%
9% 9%
9% 8%
7%
1% 2% 2%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
I see improvements in IS usability over the past year - break down by User Type
4.00
3.67
3.56
3.63
3.71
3.66
3.65
3.70
3.47
3.50
3.35
3.32
3.35
3.06
2006
3.00
2007
2008
2.50
2.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 38 of 41
ISDS Survey Results 2008
18. Overall, I am satisfied with the Integrated System.
70%
63%
59%
60%
53%
50%
2006
40%
2007
30%
19%
2008
24% 22%
20%
10%
11% 10%
10% 9%
2% 4% 2%
8%
4%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Overall I am satisfied with the Integrated System - break down by User Type
3.90
4.00
3.47
3.80
3.76
3.69
3.63
3.50
3.89
3.83
3.73
*
3.54
3.52
3.37
2006
3.00
2007
2008
2.50
2.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
*There is a statistically significant difference between years
Overall I am satisfied with the Integrated System - break down by User Frequency
4.50
4.00
3.91
3.75
3.79
3.76
3.53
3.53
3.36
3.50
3.19
3.25
3.23
3.30
3.29
2006
2007
2008
3.00
2.50
2.00
Daily
Weekly
Monthly
Infrequently
Page 39 of 41
ISDS Survey Results 2008
18. Summary – Overall I’m Satisfied - All Responses by Year
5.00
4.50
4.00
3.76
3.54
3.63
2006
3.50
2007
2008
3.00
2.50
2.00
1
Overall, I am satisifed with
the Integrated System
Summary – Overall I’m Satisfied – All Responses – All Years
5.00
4.50
4.00
3.63
3.50
2006-2007-2008
3.00
2.50
2.00
1
Overall, I am satisifed with
the Integrated System
17-18. Summary of PO Shopper Only
Page 40 of 41
ISDS Survey Results 2008
Summary of PO Shopper Only effect on Overall Satisfaction
3.80
3.70
3.68
3.70
3.60
3.50
PO Shopper Yes
3.41
PO Shopper No
3.40
3.32
3.30
3.20
3.10
2007
2008
Summary of PO Shopper Only effect of See Improvements
3.60
3.55
3.55
3.51
3.50
3.45
3.40
3.37
PO Shopper Yes
3.35
PO Shopper No
3.30
3.27
3.25
3.20
3.15
3.10
2007
2008
Page 41 of 41