ISDS Survey Results 2007
Integrated System
Deployment &
Support
2007
User Survey Results
Page 1 of 42
ISDS Survey Results 2007
Introduction
This report is designed to summarize end-user satisfaction with the Integrated System based on the results of
annual user surveys. Data was acquired from users at The University of Virginia for the years 2005 (N = 733),
2006 (N = 684), and 2007 (N=908).
The raw data was cleared of duplicates prior to analysis. Duplicates were eliminated based on the presence of
data from repeated logons and from data with identical timestamp information. Responses were eliminated
from the “ease of use” and “helps me do my job more effectively” analysis by module if the respondent did not
indicate that they had an associated module responsibility.
In December of 2006, the UVa Marketplace (an eProcurement system) was implemented to comply with the
State’s eVA guidelines per the University’s Charter agreement. A new responsibility, “PO Shopper” was
created. Twenty percent or 232 out of 908 of the total respondents identified themselves as having ONLY
been assigned the PO Shopper responsibility. These PO Shopper Only respondents, for the most part,
represent first time users of the Integrated System. PO Shopper Only responses were captured for the first
time in the 2007 survey results.
PO Shopper Only
232
20%
ODS only,
39
3%
HR / PO Shopper
30
3%
Finance / HR
257
23%
Finance
494
44%
HR
84
7%
For purposes of comparison with prior years, when responses are broken out by responsibility, the PO
Shopper Only respondents were merged with the Finance responses and those respondents who indicated
they had both HR & PO Shopper responsibilities were merged with the Finance / HR responses.
Page 2 of 42
ISDS Survey Results 2007
Results
Demographics
1. Where do you work?
80%
69%
70%
63%
62%
60%
50%
2005
40%
2006
2007
30%
18%
20%
11%
13%
83
81
18%
19%
9%
8%
10%
74
128 108
173
448
425
566
9%
81
68
0%
Central Office
School
Department
Other
2. How often do you use the Integrated System?
70%
60%
58%
60%
51%
50%
40%
2005
32%
30%
26%
2006
2007
25%
20%
9%
10%
0%
421
409
Daily
457
190
173
Weekly
287
64
9%
62
Monthly
10%
92
7%
54
5%
35
7%
61
Infrequently
Page 3 of 42
ISDS Survey Results 2007
3. In which applications do you have responsibilities? (Check all that apply.)
Finance
90%
77%
80%
77%
70%
54%
60%
46%
50%
No
Yes
40%
30%
23%
23%
20%
10%
0%
564
168
524
160
2005
489
419
2006
2007
HR/Payroll
70%
60%
62%
54%
54%
46%
46%
50%
38%
40%
No
Yes
30%
20%
10%
0%
398
334
316
368
2005
567
2006
341
2007
ODS/Discoverer
80%
71%
70%
70%
60%
51%
49%
50%
Yes
40%
30%
No
30%
29%
20%
10%
212
520
0%
476
208
445
463
Page 4 of 42
2005
2006
2007
ISDS Survey Results 2007
4. Do you ONLY use the Integrated System to approve transactions and/or run reports?
85%
90%
80%
78%
77%
70%
60%
No
50%
Yes
40%
30%
23%
22%
15%
20%
10%
0%
545
511
167
2005
146
737
2006
134
2007
If yes, which do you do?
50%
47%
46%
45%
37%
40%
33%
31%
30%
Reports
25%
Transactions
21%
20%
Both
16%
10%
%
73
34
2005
53
68
23
2006
54
58
32
40
2007
Page 5 of 42
ISDS Survey Results 2007
5. How long have you worked at the University of Virginia?
90%
82%
85%
82%
80%
70%
60%
50%
Less Than 3 Years
40%
3 Years or More
30%
20%
18%
18%
15%
10%
0%
133
594
124
2005
135
554
2006
760
2007
6. How frequently do you use other desktop tools such as Excel, Access, or PC reporting tools (e.g.,
PC SAS, Brio Query, Crystal Reports)?
70%
63%
65%
63%
60%
50%
2005
40%
2006
30%
2007
18%
20%
16%
17%
10%
0%
458
445
Daily
566
131
106
Weekly
156
6%
6%
43
42
5%
45
Monthly
10% 8% 10%
4%
71
54
89
Infrequently
26
5%
34
5%
41
Never
Page 6 of 42
ISDS Survey Results 2007
7. Please tell us the order in which you would seek Integrated System help.
2005
2006
LSP / LSA
On-line application help
I.S. Training Manuals
I.S. Web Site
Help Desk
Friend/Co-worker
LSP / LSA
On-line application help
I.S. Training Manuals
I.S. Web Site
Help Desk
Friend/Co-worker
LSP / LSA
On-line application help
I.S. Training Manuals
I.S. Web Site
Help Desk
Friend/Co-worker
Relative Ranking (sorted by 2005 rankings)
2007
Throughout the three years users continue to favor Friend/Co-worker, Help Desk, and IS Web Site as their
first, second, and third choice.
Note: In 2004 (the base year) I.S. training manuals was ranked third followed by I.S. web site. In 2005, the IS
web site replaced IS training manuals as a third choice and in 2007 On-Line application help has surpassed
I.S. training manuals as the 4th place where users seek help first.
Page 7 of 42
ISDS Survey Results 2007
7. Where do you seek help – broken down by user type.
Help Desk
5.00
4.50
4.00
2005
3.50
3.00
2006
3.45 3.44
3.29
3.19
3.07
3.15
3.31 3.30 3.25
2007
3.07
2.87
2.68
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
IS Web Site
4.00
3.50
3.11
3.31 3.30 3.25
3.29 3.24
2.89 2.92 2.85
3.00
2005
2.33 2.32 2.28
2.50
2006
2007
2.00
1.50
1.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 8 of 42
ISDS Survey Results 2007
IS Training Manuals
4.00
3.50
3.00
2.62 2.71
2.51
2.50
2.00
2.29
2.70 2.73
*
2.46
2005
2006
2.16
1.98
2007
1.63 1.71 1.54
1.50
1.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
There is a statistically significant difference between years.
*
On-Line Help in the Application
4.00
3.50
3.00
2.50
*
2.73
2.68
2.43
2.62
2.33 2.32 2.28
2005
2.39
2.17
2.02 2.05
2.21
2006
2007
2.00
1.50
1.00
ODS Only
*
HR/ODS
Finance/ODS
Finance/HR/ODS
There is a statistically significant difference between years.
Page 9 of 42
ISDS Survey Results 2007
7. Where do you seek help – broken down by user type.
LSP/LSA
3.50
3.00
2.50
2005
2.00
2006
1.53
2007
1.50
1.23
1.02 1.08
0.94 0.91
1.00
0.68 0.66
0.82
0.83 0.92 0.89
0.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Friend/Co-Worker
4.00
3.50
3.62 3.59
3.35
3.35
3.33
3.58 3.50
3.11 3.06
3.20
3.04
3.17
3.00
2005
2.50
2006
2.00
2007
1.50
1.00
0.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 10 of 42
ISDS Survey Results 2007
8a. Discoverer reports provide me the information I need to complete my tasks.
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
70%
60%
56%
59%
50%
45%
40%
2005
35%
2006
27% 28%
30%
20%
14%
10%
1% 1% 1%
3% 3% 2%
Strongly
Disagree
Disagree
2007
17%
10%
0%
Neutral
Agree
Strongly Agree
8b. Discoverer reports run quickly enough
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
60%
56%
54%
50%
50%
40%
2005
30%
24%
2007
17%
20%
10%
2006
24%
14% 15% 15%
9% 10%
3%
6%
1%
2%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Page 11 of 42
ISDS Survey Results 2007
8a. Discoverer reports provide me the information I need – breakdown by user type.
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
4.30
4.20
4.14
4.10
4.00
4.17
4.13
4.00
4.01
3.96
4.18
4.00
*
3.90
3.86
3.90
3.81
*
3.62
*
3.80
3.70
3.60
2005
2006
2007
3.50
3.40
3.30
ODS Only
*
HR/ODS
Finance/ODS
Finance/HR/ODS
There is a statistically significant difference between years.
8b. Discoverer reports run quickly enough – breakdown by user type.
Note: The first 430 of 908 survey responses were blank for 8a and 8b in 2007 due to a survey error,
so 2007 data may not be representative.
4.00
3.92
3.90
3.79
3.80
3.72
3.69
3.70
3.69
3.68
3.66
3.62
3.62
3.60
3.50
3.73
2005
2006
3.55
2007
3.44
3.40
3.30
3.20
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 12 of 42
ISDS Survey Results 2007
9a. IS reports provide me the information I need to complete my tasks
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
60%
52% 52%
49%
50%
40%
29%
30%
29%
24%
20%
1%
1%
4%
2006
2007
17% 17%
16%
10%
2005
7%
1%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
9b. IS reports run quickly enough
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
60%
49%
50%
45%
41%
40%
41%
36%
2005
28%
30%
2006
2007
20%
10%
6%
2%
2%
10% 12% 11%
10%
6%
1%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
Page 13 of 42
ISDS Survey Results 2007
9a. IS reports provide me the information I need – breakdown by user type.
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
5.00
*
4.50
4.00
3.76
3.83
4.06
3.68
3.77
3.87
3.86
4.27
3.83
3.50
3.00
2005
2.50
2006
2.00
2007
1.50
1.00
0.50
0.00
HR/ODS
Finanace/ODS
Finance/HR/ODS
is a statistically significant difference between years.
*Note:There
The ODS Only respondents do not have privileges to run IS reports, thus are not included.
9b. IS reports run quickly enough – breakdown by user type.
Note: The first 430 of 908 survey responses were blank for 9a and 9b in 2007 due to a survey error,
so 2007 data may not be representative.
5.00
4.50
4.00
3.73
3.72
3.50
3.52
3.40
3.54
3.40
3.63
3.63
3.70
3.00
2005
2.50
2006
2.00
2007
1.50
1.00
0.50
0.00
HR/ODS
Finanace/ODS
Finance/HR/ODS
Note: The ODS Only respondents do not have privileges to run IS reports, thus are not included
Page 14 of 42
ISDS Survey Results 2007
8. & 9. Summary
Note: The first 430 of 908 survey responses were blank for 8a/9a and 8b/9b in 2007 due to a survey error,
so 2007 data may not be representative.
4.50
4.05
*
4.11
4.06
4.00
3.74
3.76
3.80
3.74
2005
3.74
3.61
3.55
3.60
379
344
3.54
3.50
3.00
542
491 219
N=5
Discoverer
reports
42
provide me the
information I need to
complete my tasks
*
377
345 294
IS reports provide me
the information I need to
N=377
complete my tasks
537 485
288
Discoverer reports run
quickly enough
2006
2007
215
IS reports run quickly
enough
There is a statistically significant difference between years.
8. & 9. Summary response for all years
Note: The first 430 of 908 survey responses were blank for 8a/9a and 8b/9b in 2007 due to a survey error,
so 2007 data may not be representative.
4.50
4.02
4.00
3.86
3.69
3.57
2005-2006-2007
3.50
1252
3.00
1016
1310
Discoverer reports IS reports provide Discoverer reports
provide me the
me the
run quickly
information I need information I need
enough
to complete my
to complete my
tasks
tasks
938
IS reports run
quickly enough
Page 15 of 42
ISDS Survey Results 2007
Human Resources
60%
55% 54% 54%
50%
40%
2005
30%
2006
19% 17% 17%
20%
10%
4%
15%
19% 19%
2007
7% 9% 8%
1% 1%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Human Resources/Payroll
70%
60% 59%
60%
54%
2005
50%
2006
40%
2007
25% 26%
30%
15% 13% 14%
20%
10%
19%
3% 0% 2%
4% 3% 5%
Strongly
Disagree
Disagree
0%
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Human Resources/Payroll
5.00
4.50
4.05
4.00
3.82
3.83
3.89
3.98
3.69
2005
2006
2007
3.50
3.00
2.50
The following Integrated System
module is easy to use Human
Resources/Payroll
The Integrated System helps me do
my job effectively in: Human
Resources/Payroll
Page 16 of 42
ISDS Survey Results 2007
10-11. Timekeeper.
60%
50%
45%
48%
45%
2005
2006
40%
2007
30%
22%
20%
10%
2%
6%
5%
8%
6%
24%
19% 21%
21% 23%
6%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Timekeeper
60%
51% 54%
50%
44%
2005
40%
2006
30%
19% 19%
20%
10%
22% 22% 24%
24%
3% 3% 5%
5% 3% 2%
Strongly
Disagree
Disagree
2007
0%
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Timekeeper
5.00
4.50
4.00
3.79
3.74
3.76
3.85
3.89
3.80
2005
2006
2007
3.50
3.00
2.50
The following Integrated System
module is easy to use Timekeeper
The Integrated System helps me do
my job effectively in: Timekeeper
Page 17 of 42
ISDS Survey Results 2007
10-11. Labor Distribution
43%
45%
40% 41%
40%
35%
2005
31% 30%
30%
2006
25%
22%
25%
18%
20%
20%
2007
15%
10%
5%
7%
5%
5%
5%
4%
3%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Labor Distribution
.
60%
52%
50%
49% 48%
2005
2006
40%
2007
30%
26%
21%
23%
22% 21% 22%
20%
10%
1%
4%
4%
4%
2%
3%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Labor Distribution
5.00
4.50
4.00
3.89
3.71
3.58
3.67
3.80
3.81
2005
2006
3.50
2007
3.00
2.50
The following Integrated System
module is easy to use Labor
Distribution
The Integrated System helps me do
my job effectively in: Labor
Distribution
Page 18 of 42
ISDS Survey Results 2007
10-11. Accounts Payable.
60%
49% 51%
50%
2005
46%
2006
2007
40%
27%
30%
24%
21%
18%
20%
10%
3%
2%
6%
4%
21%
19%
6%
4%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Accounts Payable
57%
60%
52%
51%
2005
50%
2006
40%
2007
30%
23%
18%
20%
10%
1%
1%
2%
4%
1%
21% 22% 21%
21%
3%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Accounts Payable
5.00
4.50
4.00
3.76
3.85
*
3.86
3.97
3.88
3.66
2005
2006
3.50
2007
3.00
2.50
The following Integrated System
module is easy to use Accounts
Payable
*
The Integrated System helps me do
my job effectively in: Accounts
Payable
There is a statistically significant difference between years.
Page 19 of 42
ISDS Survey Results 2007
10-11. Employee Self Service (Training Registration)
70%
58% 57%
60%
55%
2005
2006
50%
2007
40%
30%
24% 24% 23%
20%
10%
2%
2%
2%
7%
4%
7%
12% 10% 13%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee Self Service (Training registration)
70%
59% 60%
60%
55%
2005
50%
2006
40%
2007
30%
21% 21%
15%
20%
10%
2%
2%
1%
2%
5%
26%
13% 14%
4%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Employee Self Service (Training registration)
5.00
4.50
3.99
4.00
3.95
3.90
3.95
3.96
3.99
2005
2006
3.50
2007
3.00
2.50
The following Integrated System
module is easy to use Employee
Self Service (Training registration)
The Integrated System helps me do
my job effectively in: Employee Self
Service (Training registration)
Page 20 of 42
ISDS Survey Results 2007
10-11. General Ledger
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
44%
43%
41%
2005
37% 38% 35%
2006
2007
6%
5%
11% 11% 10%
8%
5%
4%
Strongly Disagree
5%
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
General Ledger
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
40%
39%
41%
44%
41%
2005
2006
34%
2007
13%
3%
2%
4%
Strongly Disagree
3%
4%
15%
12%
4%
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
General Ledger
5.00
4.50
4.00
2005
3.58
3.50
3.46
3.43
3.66
3.52
2006
2007
3.35
3.00
2.50
The f ollow ing Integrated System
module is easy to use General
Ledger
The Integrated System helps me
do my job ef f ectively in: General
Ledger
Page 21 of 42
ISDS Survey Results 2007
10-11. Accounts Receivable.
60%
50%
46% 44%
50%
2005
40%
34%
30%
2006
30% 29%
2007
20%
10%
7%
7%
6%
13%
10%
5%
3%
10%
5%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Accounts Receivable
The Integrated System helps me do my job effectively in:
Accounts Receivable
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
42% 41%
45%
39% 37%
37%
2005
2006
12%
3%
3%
4%
Strongly Disagree
4%
5%
15%
2007
12%
3%
Disagree
Neutral
Agree
Strongly Agree
5.00
4.50
4.00
3.50
2005
3.39
3.39
3.53
3.57
3.49
2006
2007
3.30
3.00
2.50
The following Integrated System
module is easy to use Accounts
Receivable
The Integrated System helps me do
my job effectively in: Accounts
Receivable
Page 22 of 42
ISDS Survey Results 2007
Grants Management
45%
37%
40%
35%
34%
39%
36%
41%
38%
2005
30%
2006
25%
2007
20%
15%
10%
7%
9%
7%
12%
9% 10%
8%
5%
9%
5%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Grants Management
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
47%
43% 41%
33% 34% 32%
2005
2006
2007
15% 14%
12%
3%
5%
4%
Strongly Disagree
6%
7%
4%
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Grants Management
5.00
4.50
4.00
2005
3.59
3.50
3.33
3.39
3.55
3.57
3.36
2006
2007
3.00
2.50
The following Integrated System
module is easy to use Grants
Management
The Integrated System helps me do
my job effectively in: Grants
Management
Page 23 of 42
ISDS Survey Results 2007
10-11. Employee Self Service (Fixed Assets).
70%
58% 56%
54%
60%
50%
2005
40%
2006
30%
30%
2007
23% 24%
20%
10%
9%
8%
9%
8%
3%
3%
8%
2%
5%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee Self Service (Fixed Assets)
The Integrated System helpd me do my job effectively in:
Employee Self Service (Fixed Assets)
70%
60%
60%
57%
53%
50%
2005
40%
30%
30%
32%
2006
25%
2007
20%
10%
4%
5%
6%
1%
2%
6%
11% 9%
1%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
5.00
4.50
4.00
2005
2006
3.50
3.21
3.18
3.22
3.33
3.34
3.36
2007
3.00
2.50
The following Integrated System
module is easy to use Employee
Self Service (Fixed Assets)
The Integrated System helps me do
my job effectively in: Employee Self
Service (Fixed Assets)
Page 24 of 42
ISDS Survey Results 2007
10-11. Internal Requisitions / Chem Stores.
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
45%
41% 40%
36% 36%
2005
31%
2006
2007
6%
5%
5%
Strongly Disagree
8%
6%
9%
12%
14%
5%
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Internal Requisitions/ChemStores
45%
40% 39% 41%
40%
38% 37%
35%
35%
2005
30%
2006
25%
2007
20%
13%
15%
10%
5%
5%
4%
4%
5%
5%
15%
17%
3%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in:
Internal Requisitions/ChemStores
5.00
4.50
4.00
3.50
2005
3.34
3.44
3.43
3.48
3.55
3.58
2006
2007
3.00
2.50
The following Integrated System
module is easy to use Internal
Requisitions/ChemStores
The Integrated System helps me do
my job effectively in: Internal
Requisitions/ChemStores
Page 25 of 42
ISDS Survey Results 2007
10-11. Purchasing
60%
53%
55%
50%
41%
40%
30%
23%
22%
20%
15%
10%
6%
2005
21%
16%
16%
15%
2006
2007
7% 7%
2% 1%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use: Purchasing
70%
61%
55%
60%
46%
50%
40%
2005
30%
20%
20%
10%
11%
6%
6%
1% 1%
21%
18%
18%
19%
13%
2006
2007
3%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System helps me do my job effectively in: Purchasing
5.00
*
4.50
4.00
3.50
3.76
3.98
3.87
3.82
*
*
3.58
3.44
2005
2006
2007
3.00
2.50
The following Integrated System module is easy
to use Purchasing
*
The Integrated System helps me do my job
effectively in: Purchasing
There is a statistically significant difference between years.
The December 2006 implementation of UVa Marketplace (see introductory comments) has influenced the lower ratings
for the Purchasing module as evidenced by the following:


Page 26 of 42
Finance responses only for 2007 (finance users who also use the Marketplace): ease of use 3.60; effective: 3.79
PO Shopper responses (Marketplace-only first-time users) for 2007: ease of use 3.10; effective 3.10
ISDS Survey Results 2007
10-11. Employee Self Service (HR).
60%
53% 52% 53%
50%
2005
39%
36% 38%
40%
2006
2007
30%
20%
10%
0%
0%
0%
4%
7%
2%
8%
2%
5%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The following Integrated System module is easy to use:
Employee
Self
Service
(HR)
Employee
Self
Service
(Pay
slip)
5.00
4.50
4.21
4.26
4.29
2005
4.00
2006
2007
3.50
3.00
2.50
The following Integrated System module is easy to use Employee Self
Service (HR)
Page 27 of 42
ISDS Survey Results 2007
10. Ease of Use – summary by module and year
5.00
4.50
4.00
3.69
3.82 3.83
3.79 3.74 3.76
3.71
3.99 3.95 3.90
3.58 3.67
*
3.76 3.85 3.66
3.50
3.76
3.46 3.43 3.35
3.39 3.39 3.30
3.33 3.39 3.36
3.21 3.18 3.22
3.87
3.34 3.44 3.43
*
3.44
3.00
2005
2.50
2006
2007
2.00
1.50
1.00
0.50
0.00
HR/Payroll
*
TimeKeeper
Labor Distribution
Trainnig
Registration
Accounts Payable General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Internal
Requisitions
Purchasing
There is a statistically significant difference between years.
Ease of use – number of respondents used.
750
631
650
550
467
430
450
368
350
297
281
311
305
255
247
258
250
235
230
296
320
324
372
335
316
307
2005
2006
361
284
279
286
246
258
267
303
305
301
262
233
223
294
2007
284
229
150
50
HR/Payroll
Timekeeper
Labor
Distribution
Training
registration
Pay slip
Accounts
Payable
General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Internal
Requisitions
Purchasing
Page 28 of 42
ISDS Survey Results 2007
11. Helps me do my job effectively – summary by module and year.
4.50
3.89
4.00
4.05 3.98
3.85 3.89 3.80
3.89 3.80 3.81
3.95 3.96 3.99
3.86
3.97 3.88
3.58 3.66 3.52
3.82
3.53 3.57 3.49
3.59 3.55 3.57
3.50
3.33 3.34 3.36
3.48 3.55 3.58
**
3.98
3.58
3.00
2005
2.50
2006
2.00
2007
1.50
1.00
0.50
0.00
HR/Payroll
*
TimeKeeper
Labor Distribution
Trainnig
Registration
Accounts Payable
General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Internal
Requisitions
Purchasing
There is a statistically significant difference between years.
Helps me do my job effectively - number of respondents used.
700
604
600
500
442
400
300
279 268 286
245 229 246
291 278
306
412
2005
345 343 328
251 245 254
208 200 225
2006
274 271 277
219 222 224
264
246 259
2007
183 174 188
200
100
0
HR/Payroll
Timekeeper
Labor
Distribution
Training
registration
Accounts
Payable
General
Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Internal
Requisitions
Purchasing
Page 29 of 42
ISDS Survey Results 2007
10. Summary Ease of Use – Average All Modules – All Years
.
4.50
4.00
4.25
3.78
3.76
3.95
3.76
3.66
3.66
3.41
3.50
3.36
3.36
3.40
3.21
3.00
2.50
2005-2006-2007
2.00
1.50
1.00
0.50
0.00
HR/Payroll
Timekeeper
Labor
Distribution
Training
Employee Self
Registration
Serve
Accounts
Payable
General Ledger
Accounts
Receivable
Grants
Management
Fixed Assets
Internal
Requisitions
Purchasing
11. Summary: Helps me do my job effectively – All Modules – All Years
4.50
4.00
3.97
3.84
3.83
3.96
3.90
3.59
3.50
3.53
3.76
3.57
3.34
3.53
3.00
2.50
2005-2006-20007
2.00
1.50
1.00
0.50
0.00
HR/Payroll
Timekeeper
Labor
Distribution
Training
Registration
Accounts
Payable
General
Ledger
Accounts
Grants
Fixed Assets
Internal
Purchasing
Receivable Management
Requisitions
Page 30 of 42
ISDS Survey Results 2007
12. The requirements and steps to gain access to IS are clear?
60%
54%
50%
41% 41%
40%
2005
28% 28%
30%
2006
2007
21%
20%
16% 16%
12%
10%
6%
3%
11%
6%
8%
8%
0%
Strongly Disagree
Disagree
Neutral
3.58
*
Agree
Strongly Agree
12. Summary by year
5.00
4.50
4.00
3.50
3.29
3.29
3.00
2005
2.50
2006
2007
2.00
1.50
1.00
The requirements to gain access to IS are clear
*
There is a statistically significant difference between years.
Page 31 of 42
ISDS Survey Results 2007
13. The time it takes to do a transaction in the Integrated System, e.g. run a query, save, or navigate
between forms, is fast enough for me to complete my tasks efficiently.
60%
48%
50%
44%
44%
40%
2005
30%
27%
2006
26%
22%
18%
20%
10%
2007
15% 16%
8%
5%
4%
10% 10%
4%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The time it takes to do a transaction in the Integrated System - breakdown by User Type
4.00
3.71
3.50
3.37
3.29
3.39
3.39
3.36
3.46
3.30
3.36
3.46
3.54
3.10
2005
3.00
2006
2007
2.50
2.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 32 of 42
ISDS Survey Results 2007
14. ODS/Discoverer is normally available for me when I need to run reports.
60%
54% 54%
50%
41%
40%
2005
28%
30%
21%
20%
16%
12%
10%
2006
2007
18%
16%
11%
9%
6%
8%
3% 2%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
ODS/Discoverer is normally available to me – Breakdown by user type
5.00
4.50
4.00
3.95
4.08 4.05
3.91
4.01
4.13
4.13
3.97
4.05
4.11 4.11 4.07
2005
2006
2007
3.50
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 33 of 42
ISDS Survey Results 2007
15. The Integrated System is available for me to complete my tasks when I need to do them.
70%
63%
66% 65%
60%
50%
40%
2005
2006
30%
2007
20%
15%
10%
1% 0% 0%
16% 18% 16%
15%
11%
5% 5% 4%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly Agree
The Integrated System is normally available to me –breakdown by user type.
5.00
4.50
4.00
3.91 3.98 3.92
3.78
3.87 3.86
3.95 3.95 3.95
3.85
3.96 3.92
2005
2006
2007
3.50
3.00
2.50
ODS
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 34 of 42
ISDS Survey Results 2007
13-15. Availability and Response Time - Yearly Averages
5.00
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
0.50
0.00
3.93
3.34
3.45
4.10
4.07
3.89
3.95
3.92
3.40
2005
2006
2007
698
643
826
498
452
427
695
The time it takes to do a
ODS/Discoverer is
transaction in the Integrated normally available for me
System, e.g., run a query, when I need to run reports
save, or navigate between
forms, is fast enough for
me to complete my tasks
efficiently
637
824
The Integrated System is
available for me to
complete my tasks when I
need to do them
Q13 – Q15 Summary – Availability and Response Time - Overall Average – All Years
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
0.50
0.00
4.03
3.92
3.39
2005-2006-2007
The tim e it takes to
do a trans action in
the Integrated
Sys tem , e.g., run a
query, s ave, or
navigate between
form s , is fas t
enough for m e to
com plete m y tas ks
efficiently
ODS/Dis coverer is
norm ally available
for m e when I need
to run reports
The Integrated
Sys tem is available
for m e to com plete
m y tas ks when I
need to do them
Page 35 of 42
ISDS Survey Results 2007
16. The following communication tools are useful:
4.50
4.00
*
*
3.90 3.98 3.84
3.69 3.77 3.60
3.67 3.71 3.68
3.52 3.52 3.52
3.34 3.33 3.31
3.50
3.00
2005
2.50
2006
2.00
2007
1.50
1.00
0.50
0.00
666 626 759 659 672 758 644 583 742 509 452 546 504 480 563
Current News
Web site (logon
pop-up)
Targeted I.S.
Emails
On-line
Frequently Asked
Questions
IS Exchange
User Group
Announcements
There is a statistically significant difference between years.
*
16. Communication Tools breakdown by User Type.
Current News Web Site (Pop-up)
3.98 3.98
4.00
3.85
3.69
3.72
3.64
3.46
3.50
3.84
3.71
3.54
*
3.42
3.22
2005
3.00
2006
2007
2.50
2.00
ODS Only
*
HR/ODS
Finance/ODS
Finance/HR/ODS
There is a statistically significant difference between years.
Page 36 of 42
ISDS Survey Results 2007
Communication Tools: Targeted IS User Notices (Emails)
5.00
4.50
4.00
3.79
3.92 3.91
4.01
3.94
*
4.01
3.96
3.75
*
4.06 4.03 4.00
2005
3.72
2006
2007
3.50
3.00
2.50
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
There is a statistically significant difference between years.
*
Communication Tools: On-Line FAQs
*
4.00
3.79
3.76
3.59
3.63
3.53
3.48
3.50
3.44
3.48
3.56 3.60
3.62
3.41
2005
3.00
2006
2007
2.50
2.00
ODS Only
*
HR/ODS
Finance/ODS
Finance/HR/ODS
There is a statistically significant difference between years.
Communication Tools: IS Exchange
4.00
3.40
3.50
3.29
3.47
3.43
3.24
3.10
3.42
3.29
3.43
3.44
3.30
3.17
2005
3.00
2006
2007
2.50
2.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Page 37 of 42
ISDS Survey Results 2007
Communication Tools: User Group Announcements
4.00
3.93
3.88
3.90
3.95 3.95
3.77
3.42
3.40
3.50
3.51
3.41
3.23 3.23
2005
3.00
2006
2007
2.50
2.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Communication Tools: Summary – All years
Communication Tools: Average all years
4.50
4.00
3.90
3.68
3.68
3.52
3.33
3.50
3.00
2005-2006-2007
2.50
2.00
1.50
1.00
Current News
(logon pop-up)
Targeted
I.S.Emails
On-line Frequently
Asked Questions
IS Exchange
User Group
Announcements
Page 38 of 42
ISDS Survey Results 2007
17. I see improvements in IS usability over the past year
60%
52%
49%
50%
42%
38%
35%
40%
2005
30%
30%
2006
2007
20%
10%
1% 1% 2%
5% 6%
12%
9%
9% 8%
0%
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
I see improvements in IS usability over the past year - break down by User Type
4.00
3.85
3.70
3.56
3.50
3.67 3.63
3.71 3.65
3.63
3.47
3.35
3.35
*
3.06
2005
3.00
2006
2007
2.50
2.00
ODS Only
*
HR/ODS
Finance/ODS
Finance/HR/ODS
There is a statistically significant difference between years.
Page 39 of 42
ISDS Survey Results 2007
18. Overall, I am satisfied with the Integrated System.
70%
63%
58%
60%
53%
50%
2005
40%
2006
30%
23%
20%
10%
2%
2%
7%
4%
2007
24%
19%
10% 11% 10%
10%
4%
0%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Overall I am satisfied with the Integrated System - break down by User Type
3.90
4.00
3.66
3.63
3.73
3.80
3.65
3.69
3.47
3.50
3.89
3.76
*
3.37
3.24
2005
3.00
2006
2007
2.50
2.00
ODS Only
HR/ODS
Finance/ODS
Finance/HR/ODS
Overall I am satisfied with the Integrated System - break down by User Frequency
4.50
4.00
3.84
3.91
*
3.76
3.75
3.49
3.50
3.53
3.36
*
3.43
3.19
3.23
3.10
3.30
2005
2006
2007
3.00
2.50
2.00
Daily
*
Weekly
Monthly
There is a statistically significant difference between years.
Infrequently
Page 40 of 42
ISDS Survey Results 2007
18. Summary – Overall I’m Satisfied - All Responses by Year
5.00
4.50
4.00
3.76
3.66
*
3.54
3.50
2005
2006
3.00
2007
2.50
2.00
Overall, I am satisfied with the Integrated System
*
There is a statistically significant difference between year 2005 and 2007.
Summary – Overall I’m Satisfied – All Responses – All Years
5.00
4.50
4.00
3.50
3.64
2005-2006-2007
3.00
2.50
2.00
1 the Integrated System
Overall, I am satisfied with
Page 41 of 42
ISDS Survey Results 2007
17-18. Summary of PO Shopper Only effect in 2007
5.00
4.50
4.00
3.68
3.51
3.50
3.32
3.37
PO Shopper Yes
PO Shopper No
3.00
2.50
2.00
Overall, I am satisfied with the
Integrated System.
See Improvements
Page 42 of 42