I.S. User Survey Results
April 2005
An * indicates a statistically significant difference between 2004 and 2005 survey results.
In each case it was an improvement over 2004 results.
Central
Department
School
Other
Total
Where do
you work?
%
83
Total
11%
448
How often do
you use the
I.S.?
421
Total
61%
Daily
Total
%
128
Total
58%
In which
applications do
you work?
564
190
26%
%
Total
Do you ONLY
use the I.S. to
approve
transactions or
run reports?
If yes, which do
you do?
23%
%
54
7%
ODS/Discoverer
Total
520
%
71%
545
77%
Run reports
36
78
30%
%
Both
64%
60
3 yrs or more
D:\401281247.doc
Total
9%
46%
Approve transactions
595
9%
Infrequently
%
%
Total
Total
How long have you
worked at UVA?
%
No
%
167
64
334
Yes
Total
Total
HR/Payroll
77%
68
Monthly
%
Finance
Total
Total
18%
Weekly
%
%
Less than 3 yrs
%
81%
49%
Total
134
%
18%
Daily
Total
How
often do
you use
other
desktop
tools?
458
Where
would
you seek
help 1-6
Weekly
%
63%
Total
131
1st
Total
%
18%
Monthly
Infrequently
Total
Total
44
2nd
%
Total
3rd
%
Total
143
20%
181
25% 165
138
19%
159
22% 149
Oracle
on-line
help
Training
manuals
LSP/
LSA
Coworker
60
9%
84
12% 144
106
15%
129
18% 107
17
3%
42
6%
272
39%
114
16% 90
32
%
6% 71
Support
Center
Web site
D:\401281247.doc
%
10%
Never
Total
26
4th
%
Total
%
4%
5th
%
Total
23
%
21
%
21
%
100
14%
88
144
20%
82
178
26%
150
15
%
5%
120
17%
144
41
6%
106
13
%
84
12%
72
6th
%
Total
%
12
%
12
%
22
%
35
5%
35
5%
70
10%
21
%
16
%
10
%
92
13%
420
63%
71
10%
Discoverer
Reports
provide
enough info
IS Reports
provide
enough info
Discoverer
Reports run
fast enough
IS Reports
run fast
enough
Easy to use
HR/Payroll
Timekeeper
ESS-Trng
ESS-Payslip
LD
AP
PO
GA
GL
AR
Inter-reqs
ChemStores
ESS-Fixed
Assets
Strongly
Agree
%
Agree
Neutral
Disagree
%
%
%
Strongly
Disagree
%
27%
55%
13%
3%
1%
17%
48%
29%
4%
1%
13%
50%
24%
9%
3%
10%
45%
36%
6%
2%
Strongly Agree
Agree
Total
%
Total
%
Total
%
Total
56
60
143
241
56
67
78
29
35
28
30
13%
16%
23%
36%
16%
16%
15%
8%
10%
9%
8%
193
125
333
320
114
190
255
134
108
93
115
44%
34%
54%
48%
32%
44%
48%
35%
32%
29%
32%
146
143
96
73
143
135
140
156
163
159
160
33%
39%
16%
11%
40%
31%
27%
41%
48%
50%
44%
23
8%
57
20%
173
60%
Ease of Use-Other Modules
P-card holder
OTA/Workflow
D:\401281247.doc
Neutral
Total Responses
2
1
Disagree
%
Strongly
Disagree
Total
%
25
22
34
27
13
14
33
31
11
8
26
6%
6%
6%
4%
4%
3%
6%
8%
3%
3%
7%
19
19
8
8
26
21
18
33
23
26
28
4%
5%
1%
1%
7%
5%
3%
9%
7%
8%
8%
6
2%
29
10%
Agree/Disagree
Strongly Agree
Agree
Do job
effectively
HR/Payroll
Timekeeper
LD
AP
PO
GA
GL
AR
Inter-reqs
ChemStores
ESSTraining
ESS-Fixed
Assets
Strongly Agree
Agree
Total
%
Total
%
Total
%
Total
%
Total
%
56
54
47
75
79
41
36
28
35
15%
16%
16%
19%
16%
13%
12%
11%
11%
184
134
121
180
250
125
105
89
105
49%
40%
40%
46%
51%
38%
36%
34%
34%
109
117
110
110
116
123
131
120
132
29%
35%
37%
28%
24%
38%
44%
46%
43%
13
13
11
14
27
20
7
9
13
3%
4%
4%
4%
6%
6%
2%
3%
4%
11
12
8
11
12
16
14
13
19
3%
4%
3%
3%
2%
5%
5%
5%
6%
108
20%
284
54%
107
20%
17
3%
9
2%
12
5%
56
25%
142
63%
2
1%
13
6%
Effectiveness-Other Modules
P-card holder
Access Reqs
clear
I.S. fast
enough *
ODS
available
enough
I.S. available
enough *
D:\401281247.doc
Neutral
Disagree
Total Responses
2
Agree/Disagree
Agree, Strongly agree
Strongly
Agree
Total %
Agree
Total
%
Total
%
Total
%
75
11
%
8%
364
140
3%
8% 19
3%
393
11
11 22
%
18 34
%
2% 5
3% 22
13
%
20
%
26
%
12
%
79
87
52
%
42
%
57
%
1% 112
16%
112
16
%
440
62
%
102
14
%
34
5% 7
1% 13
2%
57
304
Neutral
Strongly
Disagree
185
83
Disagree
126
Strongly
Disagree
Total
%
N/A
Total
%
If system not
available
enough, why?
HR/Payroll
Month-end
Unavailable for logon
Don’t know why
35
79
27
23
23%
Strongly
Agree
Communication Tools
effective
51%
Agree
Neutral
18%
Disagree
Strongly
Disagree
Total
15%
N/A
Total
%
Total
%
Total
%
Total
%
97
331
6% 11
2% 29
4%
13
2% 6
1% 36
5%
32
5% 5
1% 40
6%
5%
146
23
4% 4
1% 118
19%
12
%
218
26
%
19
%
41
%
49
%
30
%
44
IS Exchange 29
48
%
57
%
40
%
23
%
35
%
183
51
14
%
16
%
7%
17
3% 6
1% 118
19%
Current
News splash
Targeted
emails
FAQs *
110
75
User groups
395
276
135
280
307
188
%
Communication Tools - Other
Total Responses
Agree/Disagree
IS Home Page
FUSS
1
1
Agree
Strongly Agree
Strongly Agree
67
Overall,
satisfied *
78
See
Improvemt
D:\401281247.doc
Agree
Neutral
Disagree
Total
%
Strongly
Disagree
10%
399
58%
157
23% 48
7%
17
2%
11%
341
49%
195
28% 31
4%
10
1%