I.S. User Survey Results
April 2004
Central
Department
Total
%
63
Where do you
work?
15%
Daily
Total
How often do
you use the
I.S.?
292
Total
272
Total
64%
104
23%
%
Total
In which
applications do
you work?
381
If yes, which do
you do?
22%
%
32
7%
ODS/Discoverer
51%
Total
349
Total
329
%
71%
Run reports
25
42
23%
%
78%
Approve transactions
Total
359
Total
6%
Both
38%
43
3 yrs or more
How long have you
worked at UVA?
%
No
%
101
18%
Infrequently
%
234
Yes
Do you ONLY
use the I.S. to
approve
transactions or
run reports?
26
HR/Payroll
83%
Total
Total
%
75
Monthly
%
Finance
Total
Total
66%
Weekly
%
School
%
Less than 3 yrs
%
79%
39%
Total
97
%
21%
Daily
Total
299
How often do
you use other
desktop
tools?
Weekly
%
Total
65%
88
Yes
Total
47%
Strongly Agree
If yes, met 53
expectation
Where
would
you seek
help 1-6
24%
1st
Total
19%
Total
Infrequently
%
23
5%
Total
%
32
7%
244
%
53%
Agree
112
Neutral
52%
2nd
%
Total
No
%
214
Did you
attend the
User Fair?
Monthly
%
Total
46
Disagree
21%
3rd
%
Total
Support
Center
Web site
99
22%
111
25% 111
54
12%
96
22% 98
Oracle
on-line
help
Training
manuals
LSP/
LSA
Coworker
32
7%
39
9%
71
109
25%
39
9%
71
7
2%
98
24% 86
164
37%
81
18% 64
5
2%
4th
%
Total
Strongly
Disagree
1
0%
5th
%
Total
25
%
22
%
17
%
60
13%
52
111
25%
59
115
27%
118
16
%
21
%
15
%
115
26%
118
51
12%
51
42
10%
51
6th
%
Total
%
12
%
14
%
28
%
19
4%
18
4%
54
13%
27
%
12
%
12
%
54
12%
43
11%
38
9%
Reports
provide
enough info
Reports run
quickly
enough
Easy to use
HR/Payroll
Timekeeper
LD
AP
PO
GM
GL
AR
Inter-reqs
ChemStores
ESSTraining
ESS-Fixed
Assets
Strongly
Agree
Total %
Agree
Neutral
Disagree
Total
%
Total
%
Total
%
68
15
%
237
53
%
48
11
%
35
8% 9
2% 52
12%
29
6%
165
37
%
105
23
%
35
8% 20
4% 57
13%
Strongly Agree
Agree
Total
%
Total
%
Total
%
Total
22
31
20
42
47
18
14
13
23
10%
16%
10%
16%
15%
8%
7%
9%
13%
96
90
81
137
180
93
78
45
58
43%
46%
42%
53%
56%
39%
38%
31%
33%
70
57
73
66
63
84
89
72
77
31%
29%
38%
26%
20%
35%
43%
50%
44%
64
20%
158
50%
49
6
5%
23
21%
76
Ease of Use-Other Modules
BOV docket
UVA request log
P-card holder
Cash Management
HR Recruiting
Printer Specialist
OTA/Workflow
Transactions
GM Encumbrances
Award Manager
Fixed Assets
Budget
Neutral
Total Responses
1
1
3
1
1
1
1
1
1
1
1
1
Strongly
Disagree
Total
%
Disagree
N/A
Total
%
%
Strongly
Disagree
Total
%
30
13
18
13
27
35
23
12
10
13%
7%
9%
5%
8%
15%
11%
8%
6%
6
3
2
0
3
10
3
2
6
3%
2%
1%
0%
1%
4%
1%
1%
3%
16%
38
12%
5
2%
68%
4
4%
3
3%
Agree/Disagree
Agree
Disagree
Neutral, Agree (2)
Agree
Strongly disagree
Agree
Agree
Neutral
Disagree
Agree
Strongly disagree
Strongly agree
Do job
effectively
HR/Payroll
Timekeeper
LD
AP
PO
GM
GL
AR
Inter-reqs
ChemStores
ESSTraining
ESS-Fixed
Assets
Strongly Agree
Agree
Total
%
Total
%
Total
%
Total
%
Total
%
28
30
24
50
51
23
13
13
17
14%
17%
14%
21%
17%
10%
7%
10%
11%
97
90
83
137
175
105
95
49
61
49%
51%
47%
57%
58%
46%
49%
37%
40%
57
49
63
47
62
72
69
57
61
29%
28%
36%
20%
20%
32%
36%
44%
40%
14
3
7
6
12
19
11
8
8
7%
2%
4%
3%
4%
8%
6%
6%
5%
4
3
0
0
3
9
4
4
7
2%
2%
0%
0%
1%
4%
2%
3%
5%
48
17%
139
51%
63
23%
19
7%
6
2%
6
6%
21
21%
64
65%
4
4%
3
3%
Effectiveness-Other Modules
BOV docket
UVA request log
P-card holder
Cash Management
HR Recruiting
Printer Specialist
OTA/Workflow
Transactions
GM Encumbrances
Strongly
Agree
Total %
22
I.S. fast
enough
51
ODS
available
enough
I.S. available 46
enough
Neutral
Disagree
Total Responses
1
1
2
1
1
1
1
1
1
Agree
Neutral
Strongly
Disagree
Agree/Disagree
Agree
Agree
Agree (2)
Strongly agree
Disagree
Agree
Agree
Neutral
Disagree
Disagree
%
Total
%
5%
194
78
21 34
%
3% 3
3%
262
18 90
%
9% 12
8% 12
12
%
45
%
61
%
1% 64
15%
11
%
280
64
%
47
11
%
10
%
3% 9
2%
42
%
N/A
Total
37
Total
Strongly
Disagree
Total
%
13
Total
%
If system not
available enough,
why?
Communication Tools
effective
Current
News splash
Targeted
emails
FAQs
Unavailable for logon
Don’t know why
68
19
8
Strongly
Agree
72%
Agree
Neutral
20%
Disagree
Strongly
Disagree
Total
8%
N/A
Total
%
Total
%
Total
%
Total
%
71
17
%
18
%
5%
205
99
5% 10
2% 7
2%
14
3% 2
0% 6
1%
35
9% 6
1% 13
3%
102
21
6% 4
1% 51
14%
12
%
168
24
%
17
%
40
%
49
%
27
%
22
2%
50
%
60
%
41
%
28
%
44
%
12
3% 2
1% 48
13%
74
22
IS Exchange 9
User groups
HR/Payroll or
Month-end
47
255
167
71
160
179
102
%
Communication Tools - Other
Total Responses
Agree/Disagree
How Do I
FUSS
Customer Support Center
Library HR Group
Co-workers
Housing
1
2
1
1
2
1
Strongly Agree
Strongly Agree (2)
Strongly Agree
Strongly agree
Agree (2)
Agree
Overall,
satisfied
Strongly Agree
Agree
28
232
7%
Neutral
56%
90
Disagree
22% 49
Total
%
Strongly
Disagree
12%
17
4%