Matakuliah
Tahun
: J0612 - Komunikasi Bisnis
: 2010
Pertemuan 3
Communicating
in a World of Diversity
Communication
in a Diverse World
Multicultural
Diversity
Intercultural
Communication
Individual Characteristics
Cultural Backgrounds
Individual Experiences
Cultural Differences
Bina Nusantara
Opportunities in a Global Marketplace
New Customers
New Labor Sources
New Job Possibilities
Bina Nusantara
Challenges of Intercultural Communication
Language
Usage
Employee Motivation
Nonverbal
Signals
Employee Communication
Perception
Patterns
Bina Nusantara
Harmony and Cooperation
Values and
Beliefs
Enhancing Sensitivity to Culture and Diversity
The Concept of Culture
Ethnocentrism & Stereotyping
Variations in a Diverse World
The U.S. Business Culture
Bina Nusantara
Characteristics of Cultures
Automatic
Coherent
Communication
Bina Nusantara
Complete
Behavior
Thought
Assumptions
Negative Cultural Attitudes
Ethnocentrism
Xenophobia
Stereotyping
Bina Nusantara
Cultural Pluralism
Accept Distinctions
Avoid Assumptions
Avoid Judgments
Bina Nusantara
Recognizing Variations
in a Diverse World
Contextual
Legal
and Ethical
Social
Nonverbal
Age
Gender
Religion
Ability
Bina Nusantara
Social Behavior Differences
Work and Success
Roles and Status
Use of Manners
Concepts of time
Bina Nusantara
Nonverbal Differences
Greetings and Touching
Personal Space
Facial Expressions
Eye Contact
Posture
Formality
Bina Nusantara
Gender Differences
Existing Workplace
Cultures
Styles of
Communication
Bina Nusantara
Improving Intercultural Communication Skills
• Be a careful listener
• Speak and write clearly
• Study cultures and languages
• Respect communication styles
• Use interpreters or translators
• Help others adapt to your culture
Bina Nusantara
Studying Cultures
Social Customs
Clothing and Food
Political Patterns
Religion and Folk Beliefs
Business and Economics
Ethics, Values, and Laws
Bina Nusantara
Learning Languages
Facilitate
Communication
Promote Business
Relationships
Bina Nusantara
Respecting Communication Preferences
Degree of Formality
Level of Directness
Writing or Speaking
Bina Nusantara
Intercultural Conversations
 Speak clearly
 Rephrase if needed
 Seek feedback
 Don’t patronize
 Check understanding
Bina Nusantara
Listening Carefully
Show
Respect
Pitch
Bina Nusantara
Vocal Patterns
Tone
Speed
Ask
Questions
Volume