State of Louisiana and Short’s Travel
Booking Online & Portal Training
Things to know…
How to contact Short’s Travel:
Email: state@shortstravel.com
Toll Free Phone: 1-888-846-6810 (24/7)
(Call to book international travel)
Hours of Operation:
Core Hours: Monday – Friday,
– 8:00 am CT – 5:00 pm CT
After-Hours: Nights, Weekends, Holidays
- At cost of $15 per call
Online Booking Tool Access:
www.shortstravel.com/la
Create User Name
Create Password
(lowercase, 8 characters + one number)
Must enter your profile information
before booking – review periodically
Transaction Fee Structure
A transaction fee will be charged per ticket issued.
Air
Exchange
Car Only
Hotel Only
Refund
Void
Online:
$5.00
$0.00
$0.00
$0.00
N/A
N/A
Direct with an
Agent:
$24.00
$0.00
$5.00*
$5.00*
$0.00
$0.00
Group (10 +
Travelers)
$20.00 Surcharge per booking
After-Hours
Service
$15.00 Per Call
* Fee charged when booked without air
** Charged when original air ticket issued online
Traveler Features: Multiple Form of Payment Options
Select your Department’s CBA,
Corporate Card or your Personal Card!
Traveler Features: Automated CBA Approval (Approver)
CBA Authorizers will receive an
e-mail notification to approve or
deny the airfare reservation:
•
•
•
•
All reservations associated with a
CBA account will be sent to the
approver prior to ticketing
Approval will be in ‘pending’ mode for
24 hours
If approval is not received in 24 hours
the reservation will auto-cancel –
traveler will be notified
Traveler will receive notification if
denied or approved
Traveler Features: Online Baggage Fee Analysis
The total trip cost provided
when searching for air!
Mobile Devices
Mobile Applications
• Integrated with Short’s
Travel reservations
• Receive mobile itineraries
• Receive flight notifications
• Additional mobile travel
tools are available
Compatible with Blackberry
Sign-Up today at www.worldmate.com
There is a free version or a personal charge for the upgraded version
(Not State Reimbursable)
URL: www.shortstravel.com/la
Create User Name
Create Password –
(lowercase, 8 characters + one number)
Creating/Updating your profile
The CBA
information will be
pre-populated by
department. The
Corporate Travel
Card, or Personal
Card information
should be entered
into your profile.
New TSA Requirements
New Travel Requirement from TSA
• Effective November 1, 2010
Transportation Security
Administration will require the
following to be present prior to
purchasing an air ticket through All information is
encrypted and
Short’s Travel or the airline.
secure!
You must provide the following:
• Name as it appears on
government-issued I.D. when
traveling
• Date of Birth (Arranger cannot see
year – only traveler)
• Gender
• Redress Number (if available)
Book for Guest
It is EASY to book a Guest!
• The system has the capability to make
reservations for a guest
• Upon log in select ‘Guest Traveler’ from
the dropdown list
• You will be prompted to provide the
Traveler’s full name as it appears on their
government ID, gender, date of birth and
redress number if appropriate
Confirm Traveler Information
Confirm all of your information including:
• Name
• Frequent traveler data
• Service Requests
• Email address and cc
• Seat Preference
• Travel Arranger Information
Travel Arranger Portal
Add a Travel Arranger by…
• Clicking on My Profile
• Click on Travel Arrangers
• Enter last name of Traveler and
search
• Click symbol to add to your list
• May have more than one arranger
Remove a Travel Arranger by…
• Clicking the next to the Travel
Arranger’s name
Traveler Features: Canceled/ Unused Ticket Alerts
Managing Unused Tickets:
•
•
•
•
Monitor Unused Ticket Usage
All canceled tickets will
automatically appear online
View All of your unused tickets
View All of your travelers unused
tickets
What is your responsibility?
•
Book an airline where you have
an unused ticket available
Virtual Invoice and Receipt Look-Up
Retrieve copies of past invoices
• Available to all User’s
• Click on Reporting > VI Lookup
Search by:
• Date range (travel or invoice)
• Invoice number
• Ticket number
• Record locator
• Traveler name – (first or last)
• Click Generate Report and a full list of
matching invoices displayed
• Click on an individual invoice to
review full detail and retrieve invoice
copy
Review your Trips
View Trips for you and your Travelers
• Click Trips
• View upcoming trips
• Pull the your receipt for your trip
• Search for up-to 6 months of historical
trips
• Sort by heading title
• Click magnifying glass for complete trip
details
Booking Travel Getting Started
Step #1: Begin by selecting what type of travel…
• Air
• Car
• Hotel
Step #2: Input your origin and destination cities
Step #3: Select your dates
Step #4: Select your departure times
Step #5: Select how you prefer to see flights
• Price
• Schedule
Air Filtering
Air Matrix Features:
View all flights by number of stops
Southwest content is included
Policy Compliance
Check your policy compliance before your reserve your air reservation!
Policy Compliance
Payment Information
Add your payment information. If you are using a CBA account, your
reservation will be held for 24 hours to obtain approval.
Confirmation and Complete
You are done! If
you would like to
duplicate your trip,
click “Book another
trip for the same
itinerary”
Clone your trip
To clone your trip, you
must select the Traveler
then click continue.
As a reminder…
How to contact Short’s Travel:
Email: state@shortstravel.com
Toll Free Phone: 1-888-846-6810 (24/7)
Hours of Operation:
Core Hours: Monday – Friday,
– 8:00 am CT – 5:00 pm CT
After-Hours: Nights, Weekends, Holidays
- At cost of $15 per call
Online Booking Tool Access:
www.shortstravel.com/la
Create User ID
Create Password
(lowercase, 8 characters + one number)
What can you do today?
• Create and/or update your profile
information - this is mandatory
• Retrieve any itineraries/invoices for Short’s
Travel
Begin booking travel on
September 1st!
THANK YOU