Mata kuliah
Tahun
: 00324 – CRISIS COMMUNICATION AND PUBLIC
REALTIONS
: 2010
The Role Problems: Conflict,
Ambiguity, and Stress
Soal
Pertemuan 05 - 06
By: Dr. Drs. Dominikus Tulasi, MM.
Soal Pertemuan 05 - 06
1. In the crucial role of change communication,
people always try to escape from the problem.
Explain why?
2. Give the reason why people change their
mindset when there is a crisis?
3. Why a manager should keep employee trust
during a change?
Bina Nusantara University
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4. What do you know about ten practical steps to
communicate change?
5. What do you know about downsizing programs?
6. How to keep a loyal customer when the crisis
happen?
Bina Nusantara University
4