Minnesota WIC
Help Desk Feedback Form
Please help us check the quality of our work by taking a few minutes to respond to the survey
below. You may remain anonymous if you prefer.
For each question below, please choose the appropriate response and enter any comments you
may have.
1.
Did you feel the Help Desk analyst who served you was knowledgeable? Y/N
Comments:
2.
Was your problem resolved in a timely manner? Y/N
Comments:
3.
Was the problem resolved to your satisfaction? Y/N
Comments:
Please rate your Help Desk experience on a scale of 1 to 4, 1 being highest and 4 being lowest.
1 2 3 4 Comments:
Would you like us to call you back to discuss this? Y/N
Your Name (optional):
Your Site (optional):
Date of Call:
Issue Tracking No./Ticket Number
Approximate Time of Call:
Help Desk agent(s) that assisted you:
Were you satisfied with the way the
Help Desk agent assisted you? If no,
what were you displeased with?
Please e-mail to Carol Rowe at carol.rowe@state.mn.us
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