Communication and Information Technologies (CIT)
*** Three Year Technology Plan***
2010-2013
As of December 20, 2012
Note: This Plan will constantly be monitored and updated following the availability of funds .
1.0 Vision, Mission and Core Values
TSU
CIT
Vision
Tennessee State University aspires to achieve national and international
prominence, building on its heritage and preparing leaders for a global
society.
To become the paradigm support unit committed to
providing excellence in administrative services and
cutting-edge technology in all initiatives as we
“Think, Work, and Serve.”
Mission
Tennessee State University, an Historically Black College/University
(HBCU), fosters scholarly inquiry and research, life-long learning, and
a commitment to service.
To support the university’s mission by providing
and continuously enhancing the unit’s human and
technological resources in support of students,
faculty, administrators, and staff in the achievement
of their potential and objectives.







Core
Values
Excellence
Learning
Accountability
Integrity
Shared governance
Diversity
Service
*
Proactivity
Forward thinking, anticipate customer needs
in advance, develop and implement
effective and efficient policies and
processes to satisfy those needs.
*
Teamwork
CIT strives to foster individual commitment
and unity of effort to achieve maximum
CIT-Three Year Technology Plan
Page 1 of 25
productivity. Partnership and consolidation
of expertise and energies of all employees to
accomplish our mission.
*
Accountability
Answerable for level of productivity and
work quality; commitment to managing and
protecting the environment; responsible for
stewardship of resources.
*
Quality-of-Service
Superiority in work quality and deliverance
of service; pride in work performance;
excellence and high standards; and
responsive and accessible services.
*
Integrity
Firm adherence to a code or standard of
values; probity; the state of being
unimpaired; soundness; the quality or
condition of being undivided; completeness.
CIT-Three Year Technology Plan
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2.0 GOALS
The relevant goals from the University Strategic Plan (Transforming Tennessee State University) 2010-2015 at http://www.tnstate.edu/strategicplan , the Academic
Master Plan (Envisioning Tennessee State University) 2008-2028 at http://www.tnstate.edu/uploads/documents/AMPSept08FINAL.pdf , and from the Tennessee
Board of Regents CHARTING THE COURSE Strategic Plan 2010-2015 are given in parentheses below each CIT goal. The responsible person(s) for each goal are
also given in parentheses.
A. Technology Administration
Goal-I: Establish technology standards for the TSU campus including hardware, software, policies, and procedures that reflect current technology requirements.
(CIO, Director of Systems and Director of Client Support)
University Strategic Cornerstone 3: User-friendly Business Practices
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
TBR Key Priority 4: Resourcefulness & Efficiency
Goal-II: Establish a technology security program including policies and procedures for central and desktop computing, networking, and storage functions.
(CIO, Director of Systems and Director of Client Support)
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Comprehensive Standards-3.3.1.2: Administrative Support Services
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
Goal-III: Establish university assessment requirements for each unit within the CIT division
(CIO, Director of Systems, Director of Client Support and Manager of MIS)
University Strategic Cornerstone 1: Commitment to Academic Quality and Reputation
University Strategic Cornerstone 3: User-friendly Business Practices (Analyze current Service Level Agreements and modify for
improvement in service delivery for all CIT units)
University Strategic Objective – IPA 01 – Integrated Assessment and Improvement model
University Strategic Objective – IPA 02 – Strengthened administrative arrangement for management of assessment and improvement
TBR Key Priority Goal 2.1.6: Continue and improve the one-stop shop for admissions processing, registration, and financial aid at
CIT-Three Year Technology Plan
Page 3 of 25
both Main Campus and Avon Williams Campus through increased use of technology as appropriate
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Comprehensive Standards-3.3.1.2: Administrative Support Services
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 3: Quality
Goal-IV: Expand resources and optimize administrative and operational efficiencies
(CIO, Director of Systems and Director of Client Support)
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Comprehensive Standards-3.3.1.2: Administrative Support Services
Comprehensive Standards-3.3.1.3: Educational Support Services
University Strategic Goal 6.1.6: Cost Reduction
TBR Key Priority 3: Quality
TBR Key Priority 4: Resourcefulness & Efficiency
B. Client Support Services
Goal-V: Establish and maintain high quality, technology classrooms that meet the instructional needs of faculty by following campus hardware and software
standards established by the Technology Vision Committee (TEKV)
(Director of Client Support)
University Strategic Cornerstone 1: Commitment to Academic Quality and Reputation
Strategic Goal 1.1: Strengthening Undergraduate Education through the Quality Enhancement Plan
Strategic Goal 1.2: Faculty and Staff Support and Development
Strategic Goal 1.3.1: Strengthening Student Engagement and Experience
Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success (Optimize new technologies to enhance teaching, research, service and learning)
Goal-VI:
Establish and support high quality, state-of-the-art academic computing labs
(Director of Client Support)
University Strategic Goal 2.6: Facilities Planning
University Strategic Goal 1.5.2: Engaged Academic Technology and Digital Leadership
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
CIT-Three Year Technology Plan
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TBR Key Priority 2: Student Success
TBR Key Priority 3: Quality
Goal-VII:
Develop new hardware and software standards for the delivery of flexible desktop computing environments and applications.
(Director of Client Support)
University Strategic Cornerstone 3: User-friendly Business Practices
University Strategic Goal 2.2: Library Infrastructure and Services
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
TBR Key Priority 3: Quality
Goal- VIII:
Improve client serving processes and services to promote a high quality of service and greater customer satisfaction
(Director of Client Support)
University Strategic Cornerstone 3: User-friendly Business Practices (Analyze current Service Level Agreements and modify for
improvement in service delivery for all CIT units)
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority Goal 2.1.6: Continue and improve the one-stop shop for admissions processing, registration, and financial aid at
both Main Campus and Avon Williams Campus through increased use of technology as appropriate
TBR Key Priority 3: Quality
C. Systems Support Services
Goal-IX:
Maintain a current information technology infrastructure--including hardware, software, communications, and networking resources—that
supports the various missions of the university
(Director of Systems)
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
University Strategic Goal 2.6: Facilities Planning
University Strategic Goal 1.5: Technology Innovation and Instruction
TBR Key Priority 1: Access
TBR Key Priority 3: Quality
CIT-Three Year Technology Plan
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Goal-X:
Expand and maintain the existing telecommunications infrastructure to provide reliable service that supports the University mission.
(Director of Systems)
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 1: Access
TBR Key Priority 3: Quality
Goal-XI:
Provide a secure and reliable platform for accumulating, storing, and making available all data in support of the administrative functions of the
university.
(Director of Systems)
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
Comprehensive Standards-3.3.1.4: Support Research within Institutional Mission if Appropriate
University Strategic Goal 1.5: Technology Innovation and Instruction
TBR Key Priority 3: Quality
TBR Priority 4: Resourcefulness & Efficiency
D. Management Information Systems
Goal-XII:
Implement and maintain management information systems (Banner Systems and Third Party Systems) required to
effectuate business processes and to facilitate administrative operations and planning activities at the University.
(Manager of MIS)
University Strategic Cornerstone 3: User-friendly Business Practices
University Strategic Goal 1.5: Technology Innovation and Instruction
University Strategic Goal 2.3: Enhancing Our Web Presence (Develop a user friendly, transactional and interactive website)
University Strategic Goal 2.4: Environmental Sustainability
Comprehensive Standards-3.3.1.2: Administrative Support Services
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
TBE Key Priority 3: Quality
E. Financial Support Services
Goal-XIII:
Improve financial reporting processes and procedures
(CIO, Financial Analyst)
University Strategic Goal 6.1.6: Cost Reduction
CIT-Three Year Technology Plan
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TBR Key Priority 4: Resourcefulness & Efficiency
3.0 PROGRESS ON GOALS
A. Technology Administration
Goal-I: Establish technology standards for the TSU campus including hardware, software, policies, and procedures that reflect current technology requirements.
(CIO, Director of Systems and Director of Client Support)
University Strategic Cornerstone 3: User-friendly Business Practices
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
TBR Key Priority 4: Resourcefulness & Efficiency
Objectives
1. Review central
computing and
network standards
annually.
2.
3.
Review existing
technology policies for
necessary modifications
or additions based
upon new computing
and network standards.
Explore state wide
initiatives for shared
computing and storage
resources
Tasks
1. Determine current inventory
and technology levels
2. Review inventory in
anticipation of new
projects/initiatives
3. Write summary of review
outcomes
1. Assign policies to appropriate
Director
2. Directors will review policies
with staff
3. Write recommended
modifications/additions
4. Submit to CIT committee to
finalize
5. Submit to President’s Cabinet
for approval
1. Attend state-wide IT meetings
2. Develop partnerships with state
IT resources, local academic
leaders, and vendors
3. Develop pilot projects
CIT-Three Year Technology Plan
FY-2010-11
FY-2011-12
FY-2012-13
Status
-Ongoing-
2011-Developed and
implemented a policy to
eliminate unauthorized access
points connected to the wireless
network.
November 2011 – Submitted
new e-mail policy for review by
President’s cabinet.
-Ongoing-
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Goal-II: Establish a technology security program including policies and procedures for central and desktop computing, networking, and storage functions.
(CIO, Director of Systems and Director of Client Support)
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Comprehensive Standards-3.3.1.2: Administrative Support Services
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
Tasks
Objectives
Develop a technology security
plan for central computing and
network resources.
1.
2.
FY-2010-11
Review existing technology policies
for missing or outdated procedures
and mandates
Partner with Red Flag officer to
review policies
FY-2011-12
FY-2012-13
Status
-Ongoing-
Goal-III: Establish university assessment requirements for each unit within the CIT division
(CIO, Director of Systems, Director of Client Support and Manager of MIS)
University Strategic Cornerstone 1: Commitment to Academic Quality and Reputation
University Strategic Cornerstone 3: User-friendly Business Practices (Analyze current Service Level Agreements and modify for
improvement in service delivery for all CIT units)
University Strategic Objective – IPA 01 – Integrated Assessment and Improvement model
University Strategic Objective – IPA 02 – Strengthened administrative arrangement for management of assessment and improvement
TBR Key Priority Goal 2.1.6: Continue and improve the one-stop shop for admissions processing, registration, and financial aid at
both Main Campus and Avon Williams Campus through increased use of technology as appropriate
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Comprehensive Standards-3.3.1.2: Administrative Support Services
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 3: Quality
CIT-Three Year Technology Plan
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1.
Objectives
Review existing SLAs
and performance
outcomes
1.
2.
3.
4.
2.
Review current
assessment methods
within CIT
1.
2.
3.
3.
Develop solutions in
response to Customer
Service Satisfaction
Surveys
1.
2.
3.
Tasks
Determine if existing SLAs are
realistic given existing resources.
Modify SLAs according to review
outcome
Develop new SLAs based upon new
technologies and modified service
requirements
Review performance outcomes data
for Spring 2010
Determine if additional assessment
methods should be incorporated
Define additional assessment
methods
Recommend improvements to
current assessment methods
Prioritize issues
Select top four issues to concentrate
improvement efforts
Write report on improvements for
Compliance Assist
FY-2010-11
FY-2011-12
FY-2012-13
Status
December 2011
Current SLAs for work order
turnaround are not met due to
limited staffing in CIT.
-Ongoing-
-Ongoing-
Goal-IV: Expand resources and optimize administrative and operational efficiencies
(CIO, Director of Systems and Director of Client Support)
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Comprehensive Standards-3.3.1.2: Administrative Support Services
Comprehensive Standards-3.3.1.3: Educational Support Services
University Strategic Goal 6.1.6: Cost Reduction
TBR Key Priority 3: Quality
TBR Key Priority 4: Resourcefulness & Efficiency
1.
Objectives
Increase efficiency
in delivering
courses via
distance education
and/or technology
Tasks
Reduce costs by implementing
Cloud computing, Virtual Desktop
Infrastructure (VDI), Virtual
Computer Labs (VCL), and green
initiative in the server room
CIT-Three Year Technology Plan
FY-2010-11
Target
following
reductions:
Equipment:
$240,000
FY-2011-12
Target
following
reductions:
Equipment:
$240,000
FY-2012-13
Target
following
reductions:
Equipment:
$240,000
Status
1.2011-550 VDI clients have
been installed on lab computers.
An additional 550 licenses have
been purchased so phase 2 can
begin.
Page 9 of 25
enhancements
2.
Increase
operational
efficiencies by
optimizing
administrative
structures
Reduce costs by re-organizing various
units such as merging Help Desk
Services and the Call Center operations
etc.
Target
following
reductions:
$60,000
Target
following
reductions:
$250,000
TBD
6/2011 – Call Center moved to
Enrollment Management
3.
Use volume
purchase
agreements for
purchasing and for
maintaining
software and
hardware
Use TBR agreements for reducing costs
in maintaining and supporting Banner
and add-on software, network costs, and
renewal fees for software licenses
Target
following
reductions:
Software:
$60,000
Network:
$160,000
Maintenance:
$75,000
Target
following
reductions:
Software:
$60,000
Network:
$160,000
Maintenance:
$75,000
Target
following
reductions:
Software:
$60,000
Network:
$160,000
Maintenance:
$75,000
2. 2011-Added storage area
network to existing SEI
maintenance contract saving
$85,000 annually.
B. Client Support Services
The mission of Client Support Services is to provide end user computing services for faculty, staff, and students including desktop computing, academic computing labs
facilities, technology classrooms, Help Desk and Call Center services in support of the University mission of scholarly inquiry, research, life-long learning, and
community service.
Goal-V: Establish and maintain high quality, technology classrooms that meet the instructional needs of faculty by following campus hardware and software
standards established by the Technology Vision Committee (TEKV)
(Director of Client Support)
University Strategic Cornerstone 1: Commitment to Academic Quality and Reputation
Strategic Goal 1.1: Strengthening Undergraduate Education through the Quality Enhancement Plan
Strategic Goal 1.2: Faculty and Staff Support and Development
Strategic Goal 1.3.1: Strengthening Student Engagement and Experience
Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success (Optimize new technologies to enhance teaching, research, service and learning)
Objectives
Tasks
CIT-Three Year Technology Plan
FY-2010-11
FY-2011-12
FY-2012-13
Page 10 of 25
Status
1.
2.
Establish New
Technology classrooms
based upon TEKV
recommendations
1.
2.
Maintain the quality of
existing technology
classrooms through
equipment upgrades.
1.
3.
2.
3.
3.
4.
Maintain quality of
existing technology
classrooms through
equipment repairs.
Maintain appropriate
consumables inventory
for technology
classrooms for the
whole academic year
Goal-VI:
1.
2.
Determine budget availability
Review recommendations from
TEKV
Implement new technology
classrooms
TSU has a total of 129
technology classrooms in
operation on both the main and
downtown campuses.
$61,200
$95,000
$95,000
2010-2011 –
Upgrades 10 classrooms
New AWC 353 & 354
Establish criteria for upgrading
existing classrooms
Identify 10 classrooms meeting
the criteria that have the
highest incidents of failure
Establish timeline for
removal/installation of
equipment based upon
academic schedule
$80, 000
Write Blanket PO for up to
$4,000 in repair
Maintain documentation of
repairs
Determine inventory stock
levels to ensure consumables
are available
$16, 000
$16, 000
$16, 000
-Ongoing-
$56,650
$56,650
$56,650
-Ongoing-
2011-2012 15 Projectors replaced
8 rooms will be evaluated for
upgrades of all equipment
Establish and support high quality, state-of-the-art academic computing labs
(Director of Client Support)
University Strategic Goal 2.6: Facilities Planning
University Strategic Goal 1.5.2: Engaged Academic Technology and Digital Leadership
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
TBR Key Priority 3: Quality
CIT-Three Year Technology Plan
Page 11 of 25
Objectives
1. Establish new
academic computing
labs based upon
TEKV
recommendations
Tasks
1. Determine budget availability
2. Review recommendations from
TEKV
FY-2010-11
FY-2011-12
FY-2012-13
Status
There are 78 academic
computing labs on the TSU
main and downtown campuses.
One additional lab facility (the
WRITE center) has been
approved for 2010-2011 and
will be paid for by other funding
sources.
August 2011 - Currently there
are no new lab facilities for
TAF funding under
consideration.
2.
Maintain quality of
existing academic
computing labs
1.
Replace Macintosh Computers
$18,314
2.
Replace laser printers based
upon age and maximum print
life.
Replace monitors, keyboards,
and mice when quality has
diminished or parts no longer
function.
Maintain appropriate
consumables inventories for
paper, toner,
Maintain appropriate
parts/locks inventories for
repairs
$18,000
$18,000
$18,000
$ 3,000
$ 3,000
$ 3,000
$51,000
$51,000
$51,000
$10,000
$10,000
$10,000
3.
4.
5.
CIT-Three Year Technology Plan
$18,314
$18,314
-Ongoing2011 – Replace 4 Laser printers
Page 12 of 25
Goal-VII:
Develop new hardware and software standards for the delivery of flexible desktop computing environments and applications.
(Director of Client Support)
University Strategic Cornerstone 3: User-friendly Business Practices
University Strategic Goal 2.2: Library Infrastructure and Services
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
TBR Key Priority 3: Quality
Objectives
1. Adopt a virtual desktop
infrastructure for
academic computing
labs
2.
Adopt a virtual desktop
infrastructure for
faculty/staff (2011-12)
3.
Implement VCL Pilot
4.
5.
Implement campus
software applications
per TEKV
recommendations
Partner with the
library to implement
required library
systems
Tasks
1. Implement test labs
2. Test functionality of software
access, storage capabilities, and
printing
3. Purchase necessary licenses to
cover 1/3 of the campus labs
4. Purchase blades for servers
5. Train technical staff on the
server installation and image
development
6. Roll out to campus
Continue implementation
strategy used in computer lab
implementations.
FY-2010-11
FY-2011-12
FY-2012-13
$164,500
$164,500
$164,500
$129,341
$129,341
$129,341
1.
2.
Develop scope of project
Receive pricing from IBM
partners
Complete Purchase
Host implementation team
Review recommendations
Determine license requirements
Implement software
$89,300
$268,972
$268,972
$268,972
-Ongoing
Review library systems
requirements covered by TAF
Determine license requirements
Implement
software/subscriptions
$100,000
$75,000
$75,000
-Ongoing-
3.
4.
1.
2.
3.
1.
2.
3.
CIT-Three Year Technology Plan
Status
TSU has a traditional desktop
computing deployment in both
the academic labs and on
faculty/staff desktops. There
are approximately 1750
computers in academic labs and
1,400 computers on faculty/staff
desks.
-Ongoing-
-Ongoing-
Page 13 of 25
Goal- VIII:
Improve client serving processes and services to promote a high quality of service and greater customer satisfaction
(Director of Client Support)
University Strategic Cornerstone 3: User-friendly Business Practices (Analyze current Service Level Agreements and modify for
improvement in service delivery for all CIT units)
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority Goal 2.1.6: Continue and improve the one-stop shop for admissions processing, registration, and financial aid at
both Main Campus and Avon Williams Campus through increased use of technology as appropriate
TBR Key Priority 3: Quality
Objectives
1. Educate campus on
Windows Live
Tasks
1. Develop campus
communications plan
2. Send communications to
campus
FY-2010-11
FY-2011-12
FY-2012-13
2.
1.
License Fee
$20,673
License Fee
$20,673
License Fee
$20,673
Additional
Features:
$35,000
onetime fee.
$4,000
$4,000
Integrate Right Now
customer relationship
management system
with telephone system
2.
3.
3.
Implement new TSU
ID Card System
1.
2.
3.
4.
4.
Provide faculty
development seminars
1.
2.
Determine necessary
components to provide
integration of the telephone
system to Right Now
Write an assessment of the
impact this application would
have in key areas of student
registration and admissions .
Write RFP with CIT and other
stakeholders.
Status
-OngoingScheduled to switch over after
the Luminis IV Upgrade is
completed
Windows Live Fully
implemented August 8, 2011
-OngoingIntegration of Right Now with
the Telephone System will cost
$35,000 onetime. And, it will
cost $4,000 annually to support
additional functionalities
Need to illustrate to
administration the payoff this
system would have to the
campus.
Research system features
desired
Write RFP with CIT and other
stakeholders
Receive Proposals
Purchase and implement the
new System
$70,000
-OngoingRFP has been written
December 2011:
Committee has been appointed.
Project funding will be sought
through Title III.
Survey faculty on needs
Develop year long series of
$35,000
Dr. Seay is being consulted to
partner on this objective.
CIT-Three Year Technology Plan
Page 14 of 25
training
Survey effectiveness of each
course/session
3.
5.
Implement new TSU
website and Content
Management System
1.
2.
3.
4.
Interact with vendors (contractor
and sub-contractor) to implement
new web site and Content
Management System.
Participate in vendor technical
training.
Convert existing departmental
websites.
Schedule departmental
Webmasters and Content
Managers training to maintain
new websites.
License Fee;
$117,050
Annual
Maintenance
Fee:
$10,000
Annual
Maintenance
Fee:
$10,000
-Completed/Ongoing1.
2.
3.
4.
5.
CIT-Three Year Technology Plan
Page 15 of 25
The new TSU
website has been
tested,
implemented and
released to users
Any future
changes to the
“Look Feel” of
our website will
be coordinated
through the office
of Media
Relations as the
Web Designer
position has been
transferred from
CIT to Media
Relations
The departmental
websites are being
converted to the
new design format
The training for
departmental
Webmasters is
being scheduled
CIT Webmaster
has been working
with the vendors
(contractor (OmniUpdate and
sub-contractor Stamats),
departmental
Webmasters and
Content Managers
to establish new
websites and
convert/ transfer
existing data to
new website
design format.
December 2011
Modifications
requested by the
President have been
completed to the home
page
6.
Assist the University
Web Committee in
formulating
policies
and guidelines for
maintaining
a
functional and user
friendly website
1.
2.
3.
4.
Develop set of best practices
with content management
vendor (OmniUpdate)
Familiarize the committee and
the primary content managers
about the new policies and
guidelines.
Document policy violations
Establish remedial training to
correct policy violations
-Ongoing1. The Web Committee is
in place and has been
meeting regularly
2. CIT is represented on
this Committee by the
Webmaster and the
Director of Client
Support
December 2011
The web designer position
has been moved to Media
Relations.
C. Systems Support Services
The mission of Systems Support Services is to provide centralized computing services, data and telecommunications network distribution and systems, and campus
television distribution for faculty, staff, and students. These services provide the backbone for the University mission of scholarly inquiry, research, life-long learning,
and community service.
CIT-Three Year Technology Plan
Page 16 of 25
Goal-IX:
Maintain a current information technology infrastructure--including hardware, software, communications, and networking resources—that
supports the various missions of the university
(Director of Systems)
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
University Strategic Goal 2.6: Facilities Planning
University Strategic Goal 1.5: Technology Innovation and Instruction
TBR Key Priority 1: Access
TBR Key Priority 3: Quality
Objectives
1. Provide reliable
network connectivity to
the Internet
2.
Tasks
1. XO Communications
2. Net-TN-Annual
3. Net-TN- AWC
4. Net-TN-DSL to AWC
(Testing)
1.
2.
Maintain existing
network infrastructure
3.
Pomeroy - Packeteer
Pomeroy - CISCO
Smartnet
Audible Magic
FY-2010-11
$ 48,000
$ 240,000
$ 24,000
$
600
FY-2011-12
$ 48,000
$ 240,000
$ 24,000
$
600
FY-2012-13
$ 48,000
$ 240,000
$ 24,000
$
600
Status
2011-A RFP has been
completed and submitted to
procurement for a redundant
internet connection at the Avon
Williams campus.
1.
$56,000
$56,000
$56,000
2.
3.
4.
3.
Maintain
servers/storage/power/
backup/software
1.
2.
3.
4.
5.
Research in Motion-Blackberry
server
Sun Server Maintenance
Dewpoint - Sun Drive Arrays
Windows Server Maintenance
EMC SAN Maintenance
CIT-Three Year Technology Plan
$4,500
$4,500
$4,500
$23,000
$23,000
$23,000
$5,000
$5,000
$100,000
$5,000
$100,000
1.
2.
Page 17 of 25
2011-purchased
intrusion detection
systems for both main
and Avon Williams
campuses.
2011-Purchased a
second Audible Magic
device to monitor per
to peer traffic on the
Avon Williams
campus.
2011-Installed wireless
access points in 103
technology classrooms.
2011-upograded
network switches from
100mb to 1gb per port.
2011-Installed
additional UPS in main
server room .
2011—Replaced main
air conditioning unit
with a more efficient
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
$17,000
33000
$17,000
33000
$17,000
33000
$18,000
$4,200
$8,700
$120
$2,200
$500
$20,000
$4,200
$8,700
$3,500
$4,500
$120
$2,200
$500
$20,000
$4,200
$8,700
$3,500
$4,500
$120
$2,200
$500
$350
$350
$350
3.
4.
unit.
2011-Added UPS at
the Avon Williams
campus to existing
maintenance contract
with JT Packard.
2011-Added redundant
wireless network
controllers.
18.
4.
Goal-X:
Symantec-E-vault
VMWare
Licensing/Maintenance
Microsoft – Data Center
TIVOLI Backup
Iron Mountain - Tape Storage
ENS- Omnilert
JT Packard - Server Room UPS
JT Packard - Symantra UPS
Calendar Wiz
Solar-winds
Sunbelt - Print Manager
Share it- Screen Saver
Expand and maintain the existing telecommunications infrastructure to provide reliable service that supports the University mission.
(Director of Systems)
University Strategic Goal 1.5: Technology Innovation and Instruction
Core Requirement-2.5: Demonstrate the Institution is Effectively Accomplishing its Mission
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 1: Access
TBR Key Priority 3: Quality
Objectives
Tasks
CIT-Three Year Technology Plan
FY-2010-11
FY-2011-12
FY-2012-13
Page 18 of 25
Status
1.
Leverage the existing
IT infrastructure to
provide VoIP
telecommunications
services as the needs
are presented.
1.
2.
3.
2.
3.
Maintain the existing
telecommunication
equipment and
distribution to provide
cost effective and
reliable services.
1.
2.
Explore competitive
television distribution
providers to reduce
costs and expand
services
Goal-XI:
Work in conjunction with
USDA to improve data/telecom
wiring in the USDA occupied area
on campus in support of their
research initiatives.
Install VoIP phone service for
the USDA as part of their new
research building construction.
Expand USDA VoIP to all
USDA occupied areas on campus.
$200,000
Grant funded
Maintain existing switching
equipment.
Repair copper infrastructure in
university tunnel system
$35,000
$35,000
$35,000
$75,000
$75,000
$75,000
Issue an RFP for distributed
television services to support the
campus community.
$210,000
$210,000
$210,000
Building project funded
$150,000
$150,000
Grant funded
2011-repaired all copper
infrastructure in tunnels.
-Ongoing-
Provide a secure and reliable platform for accumulating, storing, and making available all data in support of the administrative functions of the
university.
(Director of Systems)
Core Requirement-2.5: Continuous Improvement in Institutional Quality
Comprehensive Standards-3.3.1.3: Educational Support Services
Comprehensive Standards-3.3.1.4: Support Research within Institutional Mission if Appropriate
University Strategic Goal 1.5: Technology Innovation and Instruction
TBR Key Priority 3: Quality
TBR Priority 4: Resourcefulness & Efficiency
Objectives
1. Expand virtual
computing to provide
Cloud computing
1.
Tasks
Expand the Citrix Virtual Desktop
Infrastructure (VDI) initiative to
deliver centralized secure
CIT-Three Year Technology Plan
FY-2010-11
$165,000
FY-2011-12
$150,000
FY-2012-13
$100,000
Status
2011-550 client lab computers
have been installed.
Page 19 of 25
resources for both
university and state
wide needs.
2.
Implement Sharepoint
2010
2.
computing services to students and
employees.
Develop the Virtual
Computing Laboratory (VCL)
environment to provide flexible,
easily deployed, and secure
computing services in support of
student learning to both on and off
campus constituents.
1. Develop RFP for
implementation support
2. Select vendor
3. Implement with knowledge
transfer to CIT staff
$219,000
$200,000
$200,000
$160,000
2010-Dell Consultant laid out
infrastructure requirements for
SharePoint 2010.
Henry Vaughn Attended week
long training on SharePoint
2010 in March 2011
D. Management Information Systems
Goal-XII:
Implement and maintain management information systems (Banner Systems and Third Party Systems) required to
effectuate business processes and to facilitate administrative operations and planning activities at the University.
(Manager of MIS)
University Strategic Cornerstone 3: User-friendly Business Practices
University Strategic Goal 1.5: Technology Innovation and Instruction
University Strategic Goal 2.3: Enhancing Our Web Presence (Develop a user friendly, transactional and interactive website)
University Strategic Goal 2.4: Environmental Sustainability
Comprehensive Standards-3.3.1.2: Administrative Support Services
Comprehensive Standards-3.3.1.3: Educational Support Services
TBR Key Priority 2: Student Success
TBE Key Priority 3: Quality
Objectives
Tasks
CIT-Three Year Technology Plan
FY-2010-11
FY-2011-12
FY-2012-13
Page 20 of 25
Status
1.
Implement vendor’s
current/latest version of
Banner (ERP System)
2.
Schedule and attend
technical training
required to maintain
Banner Systems.
7.
Install TBR/SMO Banner (ERP
System) upgrades.
8. Install TBR/SMO Banner (ERP
System) releases.
9. Install of TBR/SMO Banner (ERP
System) modifications.
10. Install TBR/SMO Banner (ERP
System) patches.
2.
4. Implement iDashboard
facilitating display of Business
Intelligence data
5. Provide the technical support
required for the TouchNet system
1.
2.
6. Implement Student
System
Housing
1.
2.
3.
$545,000
Nov-2010
Banner Systems
Version 8 was
installed.
December 2011
Banner Version
8.3/8.5 Installed.
-Completed- Nov2010
MIS staff attended
Banner Systems
training required for
Banner 8 Migration.
Implement necessary software and
hardware
Provide necessary training to the
DBAs
$13,380
$13,380
$13,380
-Completed-Nov-2010
ODS hardware and
software installed.
1. Acquire the software
2. Implement the software
3. Train the users
$39,890
$5,315
$5,315
October 2011
Implemented
December 2011
Development ongoing
Interact with TouchNet technical staff
as required to maintain software
support for Bill + Payment Client
module.
Interact with the users as required to
provide functional support.
$18,162
$18,162
$18,162
-Completed-Nov-2010
TouchNet module are
currently implemented
with Banner Systems,
and implemented for
the Banner 8
Migration testing.
Contact StarRez System Project
Leader to establish implementation
schedule.
Execute software implementation
tasks.
Provide functional users training and
$13,050
$13,050
$13,050
-OngoingDecember 2011
Housing has chosen to
not move forward with
StarRez
CIT-Three Year Technology Plan
.
$545,000
Attend TBR SMO technical training
required for Banner Systems 8 upgrade and
technical support.
1.
3. Implement ODS/EDW
$545,000
Page 21 of 25
testing.
1.
7. Develop a new Vehicle
Registration System.
2.
3.
8. Implement Xtender Solutions
(Document Imaging System).
1.
2.
3.
4.
5.
Design Vehicle Registration System
based on user specifications.
Develop new Vehicle Registration
System.
Implement new Vehicle Registration
System.
Install SunGard Xtender Solutions
Document Imaging System.
Schedule Xtender Solutions technical
Training for MIS staff.
Schedule functional users training.
Implement Xtender System to replace
FileNet System.
Implement Xtender System for other
functional users.
-OngoingVehicle Registration
System will be
developed by MIS
staff contingent upon
the staff workload and
collaboration with
Campus Security.
$109,000
$13,000
$13,000
The Xtender Solutions
Document Imaging
System has been
purchased and will be
installed after Banner 8 Systems have been
fully tested and have
become fully
functional.
December 2011
Outsourcing the
installation is under
consideration.
9. Implement AXIOM, the bridge
between Apply Yourself and
Banner
1.
2.
3.
Explore the
functionalities
of AXIOM
Consult with
Dean of
Graduate
Studies
Implement and
train the users
CIT-Three Year Technology Plan
$20,950
Annual
Maintenance:
$3,000
Page 22 of 25
--Ongoing
-Dean of Graduate
Studies has approved
the purchase of
AXIOM
-Implementation and
Training is underway
10. Implement TouchNet
MarketPlace Module.
Attend TouchNet MarketPlace
technical training and implementation
planning sessions.
11. Implement ID Numbers
conversion (From SSNs to Tnumbers) in the Best Lock System
Initiate contact with Stanley Software
Solutions technical staff to schedule
ID numbers conversion.
Install Financial Aid jobs in
AppWorx Job Scheduler.
12. Implement additional batch
jobs in AppWorx Job Scheduler
as required.
13. Provide technical support
required for implementation of
FileNet system to automate the
storage and retrieval of records in
the Bursar’s Office, Financial Aid
Office
and
Finance
and
Accounting Office.
1.
2.
3.
4.
License: $74,400
Maintenance:
$14,880
$14,480
$14,480
-OngoingMIS contacted Stanley
and initiated the ID
Number
conversion
project.
Conversion
specification and data
files have been sent to
Stanley. This project
will
resume
after
Banner-8
becomes
fully operational.
$14,235
$14,235
$14,235
reate and test additional Capture Paths,
Setting Collections, and Templates; and
maintain existing ones
Backup server repositories, scanning
work stations and FileNet server
Monitor and improve batch processing
for efficiency and effectiveness as
required
Interact with vendor for technical
support as required.
-OngoingFinancial Aid System
batch jobs will be
added to AppWorx as
specified by end users.
-OngoingThe FileNet System is
installed in Finance and
Accounting Office and
Financial Aid Office.
FileNet will be replaced
with the SunGard
Xtender Solution
Document Imaging
System after Banner 8
is fully functional.
-OngoingAll SCT Plus Systems
have been replaced
with SunGard Banner
Systems. Functional
users continue to use
SIS Plus and HRS Plus.
14. Provide MIS technical
support for installed SCT Plus
systems.
CIT-Three Year Technology Plan
-Completed-Nov-2010
MarketPlace module
has been purchased via
Title III funding.
Page 23 of 25
December 2011
Access is no longer
available to SIS.
15. Provide technical support
required to support Luminis
(myTSU) software upgrades.
1.
2.
3.
4.
Interact with the Systems
Administrators for portal upgrades
for Banner 8.
Create Banner system data files
required for portal conversion.
Interact with Luminis vendor and
Systems Administrators to test
portal interface with Banner 8
Systems
Implement Banner 8 Systems
production interface with LuminisIV portal
-OngoingMIS technical support
provided as required
E. Financial Support Services
Goal-XIII: Improve financial reporting processes and procedures
(CIO, Financial Analyst)
University Strategic Goal 6.1.6: Cost Reduction
TBR Key Priority 4: Resourcefulness & Efficiency
Objectives
1. Upgrade the MicroCall
Telephone Accounting
Software and resolve
all departmental billing
issues
2. Conduct Self-Audit of
Departmental Phones
3.
Continue providing
weekly reports on the
status of various
accounts especially the
Tasks
1. Install the Software
2. Import records
3. Edit and correct records
4. Test Billing procedures
5. Go live
Review all active lines /
services and eliminate the
unused phone lines.
Prepare detailed financial status
reports for the CIT Directors
that will better illustrate the
remaining funds that are
CIT-Three Year Technology Plan
FY-2010-11
FY-2011-12
FY-2012-13
Status
-Completed-Completed-Completed-Completed-CompletedTask completed by Mr. Bill
Sneed (Oct. 2011). An RFP to
continue providing local phone
service for TSU is currently
being drafted.
December 2011
John Ray has developed
detailed financial reports and
assists with contract processing.
Page 24 of 25
details of expenses out
of the Technology
Access Fee
available during the 2011-2012
fiscal year.
Total Estimated Expenses:
$3,780,287
$3,374,192
$2,791,242
Three Year Total Estimated Expenses: $9,945,721
CIT-Three Year Technology Plan
Page 25 of 25