Matakuliah
Tahun
: J0712 - Pengantar Bisnis
: 2009
Managing For Productivity & Quality
Pertemuan 13
Improving Quality and Production
Efficiency
•Outline:
Productivity-Quality Connection
Quality Improvement
Tools For Quality Management
Productivity & Quality As Competitive Tools
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The Productivity-Quality Connection
• Productivity is a measure of economic
performance that compares how much a
system produces with the resources needed
to produce it.
• Quality is a product’s fitness for use–offering
features that consumers want.
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Measuring Productivity
Labor Productivity
Gross Domestic Product
Total Number of Workers
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Responding to the Productivity Challenge
• A Reality Check for International Business Survival
• Measuring Productivity
– Labor Productivity
• Productivity Among Global Competitors
• National Productivity Trends
– Level of Productivity
• Growth Rate of U.S. Productivity
• Uneven Growth in the Manufacturing and Service
Sectors
• Industrywide Productivity
• Companywide Productivity
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International Productivity Comparisons
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Selected U.S. Industries Productivity
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Total Quality Management
• What is Total
Quality Management
(TQM) (or Quality
Assurance)?
• The sum of all
activities involved in
getting high-quality
products into the
marketplace
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• Tools for Competitive
Advantage:
– Competitive Product
Analysis
– Value-Added Analysis
– Statistical Process
Control
• Process Variations
• Control Charts
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Quality Standards
• Quality Management
Requirements
• ISO 9000
• ISO 9000:2000
• ISO 14000 –
Environmental
Performance
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• ISO 9000 is a
certification program
attesting to the fact that a
factory, a laboratory or
an office has met the
rigorous quality
management
requirements set by the
International
Organization for
Standardization
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ISO 14000
• ISO 14000 program
certifies improvements
in environmental
performance
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Adding Value through Supply Chains
• Supply chain refers to the group of companies and
stream of activities that work together to create a
product
• The Supply Chain Strategy
– Supply chain management (SCM) looks at the chain
as a whole in order to improve the overall flow
through the system
• Reengineering Supply
Chains for Better Results
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Supply Chain for Baked Goods
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Productivity and Quality as Competitive Tools
• Investing in Innovation and Technology
– Many U.S. firms that have invested in innovative
technology have enjoyed greater productivity and higher
revenues.
– Investment in the Internet and information technology is
rising.
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Productivity and Quality as Competitive Tools
• Adopting a Long-Run Perspective
– Continuous improvement is the ongoing
commitment to improving products and processes in
the pursuit of ever-increasing customer satisfaction
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Productivity and Quality as Competitive Tools
• Emphasizing Quality of Work Life
– Employee empowerment is the principle that all employees are
valuable contributors to a firm’s business and should be
entrusted with decisions regarding their work
– Employee Training
• Training is a key method of preparing employees for
productivity-improvement programs.
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Productivity and Quality as Competitive Tools
• Improving the Service Sector: Five Criteria
for Judging Service Quality
– Reliability
– Responsiveness
– Assurance
– Empathy
– Tangibles
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