Matakuliah
Tahun
Versi
: G0622/Bahasa Inggris 1
: 2005
: 1.01
03 - Globalisation
Learning Outcomes
Pada akhir pertemuan ini, diharapkan mahasiswa
akan mampu :
• Menggunakan arti kosakata dalam bacaan
tentang phone rage.
• Menangani ‘telephone calls’.
Outline Materi
Quote of the Week
Definition of Globalisation
1. Introduction
2. Listening
3. Reading 1
4. Vocabulary
5. Grammar
6. Reading 2
Book:
• Read the article "Bad line on behaviour" and extract
information about phone rage.
7. Business Skills
Managing telephone calls
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Answering the phone
Making excuses
Showing understanding
Making contact
Stating your purpose
Promising action
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Messages
Checking
Ending a call
Identifying yourself
Asking for information
Saying telephone
numbers
Book:
• Preview the topic of phone rage and analyse phone
behaviour.
• Learn and use key words and phrases for managing
telephone calls successfully.
In class / Assignment:
• Role play two telephone conversations, using key words
and phrases for managing telephone calls.
– See Assignment 02-02: Role
Play
8. Case Study
Fortune Garments
• In class / Assignment:
– Analyse and discuss a case study. Fortune Garments: Facing
the challenges of a global company.
– Plan and write a memo summarising problems and
recommending a plan of action.
• See Assignment 03-02: Case
Study: Writing
Assignment: Course of Action Memo
9. Unit Review
Book:
• Review listening, vocabulary, and reading from Unit 1.
– See Assignment 03-03: Discussion
Board Activity
Summary
Assignments
• 03-01: Reading – Business Brief: Brands
• 03-02: Case Study: Writing Assignment:
Course of Action Memo
• 03-03: Discussion Board Activity
• Due next week