Matakuliah
Tahun
: V0212 - Psikologi Pelayanan
: 2009
Psikologi Pelayanan
Pertemuan 1
SERVICE PSYCHOLOGY
Bina Nusantara
Yuliana, S.ST
yulicks_boss@hotmail.com
081210366339
DEFINITION
Psyhcology
Clifford T. Morgan : is
study human and
animal behaviour
Woodwort & Marques
: is study activities and
personal behaviour and
relation with
environment
Bina Nusantara
Greece
Psyce = Soul
Logos = Science
Etymology definition :
pshycology is study about
soul (jiwa),
Because soul is abstract or
invisible, just find with
indication from the person
3 tYPe hUMAn aCTIVTIEs
1. Motorik ( Physical activities )
example :
harsh : sports ( boxing, basket ball, golf, etc )
smooth : handicraft, food carving, embroidery, etc
2. Cognitive ( Brain activities )
example : learning, memorize, calculates, etc
3. Afective ( Expression and Emotion activities )
example : smile, angry, sad, etc
Bina Nusantara
TOURISM
Bina Nusantara
TOURISM
PSYCHOLOGY
Studying behavior of man either as
individual and also as part of public, in
giving best service for tourist
SERVICE
An action done to fulfill requirement of
others ( consumer, cutomer?client,
guest, client, patient, passenger )
which can only be felt.
SERVICE
PSYCHOLOGY
Bina Nusantara
Science studying man activity either
its(the position and also behavior in
developing x'self to be professional
in the field of service
Benefits for studying service psychology
Man is social creature, mean man
requires others in life this.
Therefore we need to comprehend
others
Others understanding would will
facilitate us in giving service to others
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FINITO
Bina Nusantara