Subject
Year
: V0206 – Administrasi &
Operasional Kantor Depan
: 2009
Reservation
Week 4
Group Discussion Week 4
1. Discuss how reservations are a necessity for travelers
2. Discuss how reservations are a necessary marketing
tool for hotels
3. Discuss Importance of a reservation system
4. Discuss the role of reservations in producing a profit in a
hotel
Bina Nusantara
3
Case Study Week 4: Room Forecast
Use the following data to prepare a rooms
forecast for the first week of May for the
Grand Hotel
No. of rooms available = 600
No. of rooms occupied on April 31 = 300
Bina Nusantara
4
Case Study Week 4: Room Forecast
5/1
5/2
5/3
5/4
5/5
5/6
5/7
Departures
200
50
200
50
300
50
200
Arrivals
200
100
100
100
70
175
180
- Confirmed
70%
60%
50%
20%
30%
92%
10%
- Guaranteed
30%
40%
50%
80%
70%
8%
90%
40
10
20
10
25
10
25
0.02
0.02
0.02
0.01
0.0143
0.04
0.0223
Walk-ins
No-shows
(% of expected
Bina Nusantara
5
THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara
6