Matakuliah
Tahun
: V0196 - Operasional Tata Graha
: 2009/2010
SCHEDULLING
Pertemuan 13
Conventional Methods Scheduling
In hotels, restaurants, hospitals and other service operations, however, worker
scheduling is a major task that must be performed with absolute regularity.
Not only must the manager and supervisor devote time and forethought to the task
scheduling, but they must also take ito account the needs of people whom they
schedule.
For example : some workers may not be able to work on Tuesday and others want
weekends off; family demands and illness must also be recognize and
accomodated
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STANDING ROTATIONAL SCHEDULING AND TIGHT SCHEDULING
Standing Rational System
Using the model hotel, assume the following work situation :
1. The hotel workweek has been established as beginning on Saturdays and
ending on Fridays
2. Workers may no more than five days in any work week without drawing
overtime pay
3. Days off will be consecutive unless the employee can be shown an
advantage for having split days off
4. A condition of employement will be that all team employees must be
willing to work their share of weekends
Bina Nusantara University
4
HOUSEKEEPING STANDING SCHEDULE
Week : One
Team
Red
Sat
Sun
Mon
Tue
Wed
Thurs
Frid
Off/ ST1
Off/ST1
Red
Red
Yellow
Brown
Green
Laundry
Swing Team
Team 1
Beginning of preparation of the standing rotational schedule for
workweek 1. The red team is scheduled to work Saturday through
Wednesday and to be off Thursday and Friday. Swing team 1 ( ST1) is
scheduled to work in place of the red team where indicated.
5
HOUSEKEEPING STANDING SCHEDULE
Week : One
Team
Sat
Sun
Mon
Tue
Wed
Red
Yellow
Off/ST1
Thurs
Frid
Off/ ST1
Off/ST1
Red
Red
Off/ST1
Brown
Green
Laundry
Swing Team
Team 1
Off/ST1
Yellow
Yellow
Laundry
Off
Off
Continuation of scheduling system preparation for workweek 1. Swing
team 1 is kept working five days straight by swinging in for the yellow
team on Saturday and Sunday and for the laundry on Monday
6
HOUSEKEEPING STANDING SCHEDULE
Week : One
Team
Sat
Sun
Mon
Tue
Wed
Red
Yellow
Off/ST1
Frid
Off/ ST1
Off/ST1
Off/ST1
Brown
Green
Thurs
Off/ST2
Off/ST2
Off/ST2
Off/ST2
Laundry
Off/ST1
Swing Team
Team 1
Yellow
Yellow
Laundry
Off
Off
Red
Red
Swing Team
Green
Off
Off
Laundry
Brown
Brown
Green
Completion of team scheduling for workweek 1. Swing team 2 is
scheduled to work for the laundry team on its second consecutive day
off; then it works two day for the brown team and two days for green
team. Having completed five consecutive days of work in relief, swing
team w is then off for two days.
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TIGHT SCHEDULING SYSTEM
Whereas the standing rotational schedule is a permanent
system that, once established and initiated, continues to cycle
on its own, the tight scheduling system is n operational
system. It provides simple day-by-day modifications of the
standing rotational schedule that are needed because of
fluctuations in occupancy. The tight schedule pertains only to
team scheduling; it has no effect on individual positions
scheduled, in as much as all positions other than teams are
considered fixed and are not affected by occupancy.
Bina Nusantara University
8
TIGHT SCHEDULE FOR ___________/________/__________
(DATE)
(DAY)
(WORKWEEK)
EXPECTED OCCUPANCY % ______________ # ROOMS _________
AREA
Bina Nusantara University
TEAM
SCHEDULE
BRING
IN
SUPERVISOR
ASSIGNMENT
EXTRA DAY
OFF
RED
SUPERVISOR
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
YELLOW
SUPERVISOR
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
BROWN
SUPERVISOR
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
GREEN
SUPERVISOR
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
LAUNDRY
SUPERVISOR
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
Form used for the model hotel
to prepare the tight schedule
OTHER ON
CALL
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TIGHT SCHEDULE FOR 6/16/____/Thursday/2
(DATE)
(DAY)
(WORKWEEK)
EXPECTED OCCUPANCY %___76%____ # ROOMS 268
AREA
Bina Nusantara University
TEAM
SCHEDULE
BRING
IN
SUPERVISOR
ASSIGNMENT
EXTRA DAY
OFF
RED
Red
SUPERVISOR
Miller
4
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
YELLOW
Yelow
SUPERVISOR
Jones
4
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
BROWN
Swing team2
SUPERVISOR
Foster
3
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
GREEN
Green
SUPERVISOR
Smith
4
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
LAUNDRY
Laundry
SUPERVISOR
Thomas
5
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
Tight schedule form based on
tomorrow’s forecast occupacy for
our hypothetical situation
OTHER ON
CALL
10
TIGHT SCHEDULE FOR 6/16/____/Thursday/2
(DATE)
(DAY)
(WORKWEEK)
EXPECTED OCCUPANCY %___76%____ # ROOMS 268
AREA
TEAM
SCHEDULE
BRING
IN
Red
SUPERVISOR
Miller
4
1.
2.
3.
4.
5.
YELLOW
Yelow
SUPERVISOR
Jones
4
6 .Diane
7. Vivian
8. Millian
9. ___________
10. Milliard
6 .__________
7. __________
8. __________
9. Joe
10. __________
BROWN
Swing team2
SUPERVISOR
Foster
3
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
GREEN
Green
SUPERVISOR
Smith
4
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
Laundry
5
SUPERVISOR
Tight schedule
form based on
Thomas
1.
2.
3.
4.
___________
___________
___________
___________
1.
2.
3.
4.
_________
_________
_________
_________
tomorrow’s forecast occupacy for
our hypothetical situation
Julia
___________
Margie
Billie
jane
EXTRA DAY
OFF
RED
LAUNDRY
Bina Nusantara University
SUPERVISOR
ASSIGNMENT
1.
2.
3.
4.
5.
OTHER ON
CALL
_________
Gladys
_________
_________
_________
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