The Computer Technical Support Program
Com p Te c h S is bo th a n int e r ns hi p pro gra m for st ud en ts st ud y in g t owa rd a ca re er in i n form a tio n
te c h no lo g y ; a nd a re c ycl i ng pro gra m . Co mp Tec h S’ mi ssi o n is to a s sis t d isa d va nta ged st u den ts
to m a ke it thr o ug h c ol le ge a n d he lp st ud en ts fa ci n g ob sta cle s t o e mplo ym en t tra n sit io n f rom
co ll ege to wo r k, w hil e prov idi n g l o ca l em plo yers wit h we ll tra i ned c omp ut er t ec h ni ca l su p por t
sta ff a n d a n e nv iro nm e nta ll y sa fe me a n s o f rec ycl i ng th eir e -wa ste .
Phase I: Preparation & Application
1.
Successfully complete the following courses at Foothill or De Anza College or equivalent classes elsewhere, or gain the
equivalent experience:
 Basic English
 Basic Math
 Computer Literacy
 Course that covers Microsoft Windows 2000 Professional or XP Professional
 Course in one of the following: PC Construction, Networking, or Programming
2.
Submit a signed and completed Application Packet
 Visit OTI Website (http://oti.fhda.edu/comptechs.html) and download
 Application,
 Skills Evaluation
 Faculty Reference forms.
 Submit the Faculty Reference form to your chosen faculty reference with instructions to return the form directly to
OTI.
 Mail or deliver the Application, Skills Evaluation form, and your Resume to:
OTI-Computer Technical Support Program
Seminar Building, Rooms 1B or 7E
De Anza College
21250 Stevens Creek Blvd
Cupertino CA 95014
3.
You will be contacted for a one hour interview and program overview. The interview includes a short quiz on hardware
that is used to determine how much supervision you will need in the refurb lab. Once accepted into the program you will
be asked to:
 Complete hiring paperwork.
 Maintain enrollment of at least 6 units at Foothill College OR at least 6 units at De Anza College.
Phase II: CompTechS Internship
If you are selected for a paid Computer Technical Support Program Internship you will start working in our on-campus Refurb
Lab making $8 per hour. A maximum of six students work up to three 3.5 hour shifts per week. Students can only work up to
144 hours total in the lab.
Phase III: Industry Internship
Qualified students may have an opportunity to compete for paid industry-based internships. Currently student interns are
working in the IT departments at Roche Pharmaceuticals, Synopsys Inc., Fujitsu Computer Systems, Fujitsu America,
Flextronics, Photon Dynamics and VMWare. Intern duties can include:
 Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM
vendors (in warranty)
 Managing returns on warranted parts and systems
 Packing and shipping replacement parts to customers
 Maintaining standard software configurations, including troubleshooting, loading and configuring software images,
supported applications and drivers
 Installing, supporting and troubleshooting approved desktop software
 Performing planned maintenance, moves, adds and changes
 Troubleshooting and resolving basic network connectivity incidents
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Maintaining and updating Loadsets (images) for standard systems
Recommending hardware and software solutions, including new acquisitions and upgrades
Consulting with the helpdesk on helpdesk calls
Providing phone support and diagnostics to remote customers
Documenting activities, processes and procedures
Participating in training programs designed to educate customers about basic and specialized applications
Answer Helpline
Log calls in Remedy
Escalate help calls as necessary
Solve routine calls as able
Interact with rest of team in resolving helpdesk calls
Use Remote tools (Remote Assistance, Remote Desktop)
A s t u d e n t w h o m e e t s t h e q u a l i f i c a t i o n s s p ec i f i e d b y o n e o f o u r em pl o y e r s a n d i s h i r e d, c a n w o r k u p
t o 2 5 h o u r s p e r w e e k w h i l e s c h o o l i s i n s e s si o n a n d 4 0 h o u r s p er w e ek du r i n g br e a k s. I n t e r n s s t a r t
a t $ 1 0 p e r h o u r a n d c a n m o v e t o $ 1 2 p e r h o u r a f t e r a su c c es s fu l pr o ba t i o n p er i o d. S t u d en t s n e e d t o
c o m m i t t o a m i n i m u m o f 3 m o n t h s i f t h e y w o r k f o r a n o u t s i de em p l o y er.
Fo r m o r e i n fo r m a t i o n c o n t a c t S u s a n M a l m gr e n a t 4 0 8 - 8 6 4 - 5 7 1 3 , m a l m gr e n su s a n @ f h d a . e du o r st o p b y
o u r l a b i n t h e S e m i n a r B u i l di n g i n Ro o m 1 B o n t h e D e A n z a c a m pu s.
T h i s i s a gr e a t w a y t o g e t s o m e r e a l w o r l d w o r k ex p er i en c e, u p da t e yo u r r e su m e w i t h a r ec o gn i z a b l e
c o m p a n y o r, i n s o m e c a s e s , e v e n g e t a j o b.
Drop by our Refurb Lab in the Seminar Building, Room 1B to see what the program is all about.