Health Hero Network, Inc.
Making Connections for Life™
Confidential – All Materials Copyright Health Hero Network, Inc 2004. Health Buddy® and Health Hero® are registered trademarks of Health Hero Network, inc.
The Continuum of Care
Health Buddy® System for Chronic Care
Improvement
Empower the Provider
Empower the Patient
• Timely actionable information
• Guided self-assessment
• Decision support tools
• Personalized education
• Data for research/public health
• Connection to provider
Behavior Modification
Components of Health Buddy System
• Monitoring Technologies
In-home monitoring technologies guide patients in self-care, education and the
collection of clinical information including health self-assessment, symptoms, and vital signs.
• Clinical Information Databases
Clinical and patient information is securely transmitted and stored in databases that
enable tracking and evaluation of outcomes across settings.
• Decision Support Tools
Web-based patient management tools enable care providers to efficiently monitor
groups of patients using reports, trends, and risk stratification.
• Health Management Programs
Interactive scripted content based on standard practice guidelines for major diseases
educates patients, enhances medication compliance, and changes patient behavior.
• Content Development Tools
Robust software tools enable health management program development, with
dynamic branching logic, flexible question taxonomy and variable patient responses.
Health Buddy® Appliance
• 4 button self-explanatory action
• No computer skills required
• Delivered directly to patient’s home
• Easy to hook up with telephone
• Non-intrusive
• Lifestyle flexible
• Daily patient partnering
• Timely patient education
• Tested with a broad range of patients
• Port for connection to home medical devices
Medical Device Integration
Open architecture can be
developed to interface to
a variety of home medical
devices.
Blood
Glucose
Monitors
Blood Pressure
Monitors*
* As of 5/2004, Pending FDA approval
Peak Flow Meter*
Digital Thermometry*
Digital
Weight
Scale
Building the Trust Relationship
• Personalization
Treat the patient as an individual, not a “thing”
• Dynamic Interaction

Branching Logic
“Don’t treat me like I’m stupid”

Perceived Variety
“Keep my attention, keep it interesting to me”

A Call to Action for the Patient
“Don’t treat me like I’m incapably of helping myself”
• The system works by empowering Human ACTION
Health Buddy® Appliance
Dynamic Risk Assessment
Risk Assessment
Survey
K
nowledge
KH KM KL
B
ehavior
BH BM BL
S
ymptoms
SH SM SL
K
KH K
KM K
KL K
B
BH B
BL B
BL B
S
SL S
SL S
SL S
K
K
K
B
B
B
S
S
S
H
Risk Intervention Dialogues
• motivational
• informational
• educational
• incentives
M
L
H
M
L
H
M
L
Challenges of Building the Model
• How much content is enough on a given day?
• Language and Culture

Device Limitations

Variety of Choice

International deployment
• Data Integrity vs. Patient Interaction
• The Key to Compliance

The human touch
Sample Programs In-Use
• Congestive Heart Failure
• Diabetes
• Coronary Artery Disease
• Co-Morbid Diabetes/
Hypertension
• Pediatric Asthma
• Adult Asthma
• Hypertension
• COPD
• Cystic Fibrosis
• Co-Morbid Congestive
Heart Failure/Diabetes
• Co-Morbid
Hypertension/COPD
• Depression
• Bi-polar Disorder
• Senior Wellness
• Co-Morbid Congestive
Heart Failure/Diabetes
• Co-Morbid
Hypertension/Chronic
Obstructive Pulmonary
Disease
Readability of Health Management
Programs
Flesch Index
(%)
Flesch-Kincaid
Grade Level
Chronic Heart Failure
76.6
4.9
COPD
76.9
4.7
Diabetes Mellitus
71.5
5.7
Hypertension
77.7
4.6
Major Depressive Disorder
72.8
5.1
Program
Patient Satisfaction
Improves Productivity & Efficiency
Measure
Patients Managed Per
CM
Average # Calls / Day
Average Length of Out
Bound Call
Total Time / Day for CM
Estimated
Nurse:Patient Ratio
Frequency of
Monitoring
Traditional
133
Health Hero
Network
133
27 (based on
1/wk/pt)
20 min
10
2 min 41 sec
9 hours
53 min
1:100
1:500
WEEKLY
DAILY
Health Hero Technology Realizes 5x Increase in Productivity