Item 3.B-Sep. 25, 2009
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
Incumbent(s) Name (if applicable): Cole Griggs (17075-R3);
Position #(s): 17075; 11556;
William Smith (11556-R3); Derek Eiler (17318-R2);
17318; 11108
Thomas Crow (11108-R3)
Current Title: Administrator, Windows Server + Administrator, Current Range: 2 / 3
Senior Windows Server
Department: Computing and Telecommunications
College/Division: Vice President,
Information Technology
Account #(s): 1101-109-0202; 1101-109-0902
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
JCC (Current
( X ) Line of Progression (show titles below)
or new HR
Range:
assigned):
4
Windows Server Enterprise Architect (3J;CM5518;T81-220; CC110;E)
3
76858
Administrator, Senior Windows Server (3J;CM5518;T81-220;CC110;E)
2
76860
Administrator, Windows Server (3J; CM5518;T81-220;CC110;E)
1
Administrator, Assistant Windows Server (3J;CM5518;T81-220;CC110;E)
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature Tom Leathley, Manager, Critical Systems
__________________
Date
____________________________________________________________
__________________
Director/Chair/Dean
Jim McKinney, Director, Computing & Telecommunications Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Steve Zink, V.P. for Information Technology Date
Action Approved by the President (Completed by Faculty HR):
Position #:
EEO Code:
CUPA Code:
Job Class Code:
Exempt: Yes or No Census Code:
Range:
Effective Date:
Approved Title:
____________________________________________________________
__________________
Employee Signature
Date
(Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval)
Rev: 12/1/2008
Position Description – R1 to R4 Windows Server Progression
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
Windows Server Administrators in the Critical Systems group of Computing and Telecommunications
are responsible for the planning, purchase, deployment, and operation of the university’s computer
server systems that use Windows based server operating systems. These systems currently make up
the majority of the server systems operated by Computing and Telecommunications and provide a
wide variety of centralized computing resources to the entire campus community. Windows Server
Administrators report to the Manager of Critical Systems. Level of expertise, independent action and
duties vary from one level of administrator to the next.
Range 1
The Assistant Windows Server Administrator is an entry level position for individuals with experience
in an Enterprise or University computing environment but without significant experience managing
Windows server systems independently. An Assistant Windows Server Administrator works under the
guidance of a Windows Server Administrator with the goal of becoming experienced with Windows
server management best practices.
Range 2
The Windows Server Administrator is responsible for configuring, ordering, deploying, and maintaining
Windows server systems residing in Computing & Telecommunications server rooms. The Windows
Server Administrator will also direct the technical activities of Assistant Windows Server
Administrators.
Range 3
The Senior Windows Server Administrator has all the technical responsibilities of a Windows Server
Administrator but possesses a far greater personal knowledgebase of server systems and their
underlying technologies and thereby acts as a technical resource for others.
Range 4
The Windows Server Enterprise Architect is the senior technical position within the Windows Server
Administrator group, and as such this individual provides technical leadership in all areas of Windows
Enterprise server systems including strategic planning.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
Range 1 – Assistant Windows Server Administrator
80% - Routine Support
 Provide routine technical administrative support for Windows server systems under the
direction of a Windows Server Administrator
 Routine support shall include the installation of software, updates and security patches,
backup administration, support to application support specialists, and monitoring of systems
and log files to ensure appropriate server resource availability
20% - Best Practice Research
 Research Microsoft server management best practices and ensure that all server support
performed by the individual encompasses these best practices wherever possible
Position Description – R1 to R4 Windows Server Progression
Page 3
Range 2 – Windows Server Administrator
60% - Routine Support
 Same as above but work independently
 Deploy newly purchased systems in a Computing & Telecommunications server room and
maintain the system hardware and operating system over the life of the system
15% - Best Practice Research
 Stay current with Microsoft documentation and best practices
15% - Needs Analysis & Procurement
 Identify customer needs to ensure that appropriate systems are available to host required
services and applications
 Coordinate with approved vendors to develop an appropriate configuration for the server
system
 Complete purchasing process to order equipment using appropriate campus procedures
 Review future offerings from approved vendors that may be appropriate for future deployment
10% - Mentoring
 Provide leadership and direction to Assistant Windows Server Administrators
Range 3 – Senior Windows Server Administrator
25% - Routine Support
 Same as above
25% - Second Level Support
 Act as a technical resource for R1 and R2 Windows server administrators. Assist these
individuals with problem identification and resolution consistent with Microsoft best practices
 Trains R1 and R2 server administrators in the use of new technologies
 Develop policies, procedures and guidelines to support efficient operations
25% - Best Practice Research
 Research new and emerging technologies that may provide benefits consistent with current
and future university computing plans
 Deploys new technology, equipment and protocols
25% - Technical Documentation
 Document and maintain server room configurations and infrastructures
Range 4 – Windows Server Enterprise Architect
30% - Strategic Planning
 Provide primary input into the division’s long term plans and for future university computing
infrastructure updates and expansion
 Ensure that a business continuity plan and infrastructure for university computing is in place in
the event of a server room failure
25% - Routine Support
 Same as above
25% - Second Level Support
 Act as a technical resource for R2 and R3 Windows server administrators, division
management, and faculty or staff with Windows enterprise computing requirements
10% - Best Practice Research
 Research new and emerging technologies that may be of value to the university’s computing
infrastructure
 Deploys new technology, equipment and protocols
5% - Needs Analysis
 Work with customers to understand future needs
5% - Vendor Relations
 Work with approved vendors to convey UNR’s current and future computing requirements and
influence current and future hardware and software offerings while ensuring needs are met in
a timely and financially responsible manner
Position Description – R1 to R4 Windows Server Progression
Page 4
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
The Windows server component of the Critical Systems group within Computing and
Telecommunications provides essential computing services to the entire university community. These
services include, but are not limited to, email, file storage, the university’s online web presence,
telephony, and numerous important application servers (bookstore, OneCard, door security, parking,
etc.). An outage of any of these services is at once both immediately noticed and immediately
impacts the university’s ability to conduct business and educate students. Thus Windows server
administrators must always be prepared to take whatever initiative deemed appropriate to ensure high
availability of all services Critical Systems provides to the campus.
Range 1 – Assistant Windows Server Administrator
The incumbent must be flexible and work independently but with direct technical supervision and with
some latitude for initiative and independent judgment.
Range 2 – Windows Server Administrator
The incumbent must be flexible and work independently under limited technical supervision and with
increased latitude for initiative and independent judgment with some influence on the work of others.
Range 3 – Senior Windows Server Administrator
The incumbent must be flexible and work independently under minimal technical supervision and with
considerable latitude for initiative and independent judgment with influence on the work of others.
Range 4 – Windows Server Enterprise Architect
The incumbent must be flexible and work independently without technical supervision and with
complete latitude for initiative and independent judgment with influence on the strategic direction of
the unit.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Range 1 – Assistant Windows Server Administrator
Knowledge of:
 Windows desktop and server operating systems
 Computer systems administration principles and practices
 Basic TCP/IP network theory
 Enterprise or university computing environments
 Microsoft desktop and server operating systems administration including specific features such
as, but not limited to, Active Directory and Group Policy
 Computer file system architecture
 Computer security practices
Skills:
 Problem solving
 Interpersonal and human relations
 Written and oral communication
 Organization and time management
Position Description – R1 to R4 Windows Server Progression
Page 5
 Testing updates and patches
 Analyzing and improving systems efficiency and integrating system changes
Ability to:
 Take direction
 Identify problems
 Productively interact with faculty and staff
 Independently increase personal knowledgebase
 Install, configure and maintain computer hardware, operating and application systems and
utilities
 Troubleshooting hardware, software and network issues in the server systems
 Maintain network services
Range 2 – Windows Server Administrator (in addition to R1 above)
Knowledge of:
 Microsoft server administration best practices
 Security management
Skills:
 Windows server administration
Ability to:
 Provide technical direction to less experienced Windows server administrators
 Configure and deploy Windows servers
 Provide direction on system upgrades, modifications and software patches
 Proactively administer systems: monitoring, performance tuning, backup, recovery, security
and maintenance required to keep hardware and operating systems current, efficient, and
secure
Range 3 – Senior Windows Server Administrator (in addition to R1 and R2 above)
Knowledge of:
 New and emerging server technologies appropriate for a university IT environment
Skills:
 Provide technical problem solving resources to less experienced Windows server
administrators
Ability to:
 Assess university computing infrastructure to identify areas needing improvement and develop
plans to improve these areas
 Develop policies, procedures and guidelines
Range 4 – Windows Server Enterprise Architect (in addition to R1, R2, and R3 above)
Knowledge of:
 Leading edge enterprise computing technologies and techniques
 Disaster recovery planning and backup
 Capacity planning issues
Skills:
 Plan future computing infrastructure upgrades and expansion based on anticipation of future
university computing requirements
Ability to:
 Interact with senior division management and college faculty/staff to gauge future computing
trends and service requirements at the university
 Develop plans to meet these future requirements
Position Description – R1 to R4 Windows Server Progression
Page 6
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Computing &
Telecommunications staff
University faculty and staff
R4: Senior division management
and senior faculty, chairs, and
deans
Reason for Contact
To communicate user problems, identify solutions and resolve
user issues
To resolve issues and meet computing needs
To conduct analysis of future computing needs and communicate
service levels and costs
External
Hardware and software vendors
Reason for Contact
To convey UNR’s computing requirements and purchase
equipment
To understand convergent needs in the process of strategic
planning
To influence current and future hardware and software offerings
R4: Peers at other institutions
R4: Senior representatives from
software and hardware vendors
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Ranges 1-4:
Bachelor’s Degree from a regionally accredited institution
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Range 1 – Assistant Windows Server Administrator
A Master’s Degree or Bachelor’s Degree and one year of IT experience in an
enterprise or university environment
Range 2 – Windows Server Administrator
A Master’s Degree or Bachelor’s Degree and two years of IT experience in an
enterprise or university environment
Range 3 – Senior Windows Server Administrator
A Master’s Degree or Bachelor’s Degree and four years of IT experience in an
enterprise or university environment
Range 4 – Windows Server Enterprise Architect
A Master’s Degree or Bachelor’s Degree and five years of IT experience in an
enterprise or university environment
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None.