Item 3.D-October 7, 2011
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
Name of Incumbent(s) (if applicable): Jessica Muehlberg
Position #: 17750
Current Title: Coordinator. Training, Documentation and
Current Range: 2
Assessment
Department: Enrollment Services
College/Division: Vice President,
Student Services
Account #:
1201-105-0415
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
(X) Title Change, Proposed Title: Coordinator, Training and Documentation
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
( ) Line of Progression (show titles below)
Range:
JCC (Current
or new HR
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
Employee’s Signature
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
Immediate Supervisor’s Signature
Date
Director/Chair/Dean Melisa Choroszy
AVP, Enrollment Services
Approved for Salary Placement Committee review.
Date
Pres / Vice Pres / Vice Prov Signature Shannon Ellis
Date
Vice President, Student Services
Action Approved by the President (Completed by Faculty HR):
Position #: 17750
EEO Code: 3J
CUPA Code: CM5501
Exempt: Yes or No Census Code: 102
Job Class Code: 67137
Range: 2
Effective Date: 10/1/2011
Approved Title:
COORDINATOR, TRAINING AND DOCUMENTATION
Employee Signature
Date
(Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval)
Rev: 12/1/2008
Position Description – Coordinator, Training and Documentation
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Coordinator of Training and Documentation is responsible for the development and
documentation of all student information system functional training materials and the development of
business process guides for the PeopleSoft Student Administration System for the Division of
Enrollment Services. This position is responsible for coordinating all end-user training for Enrollment
Services as well as all University of Nevada, Reno (UNR) faculty and staff. The position reports to the
Assistant Registrar for Student Information System Management and Operations.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
60% - Training
 Evaluates Enrollment Services’ and campus functional users’ student information system
training needs
 Trains staff in Admissions and Records in the functional use of the student information
software
 Works with the Associate Registrar for Student Information Systems and Functional Analysts
to identify ongoing training needs to minimize data entry errors
 Coordinates campus wide student information system end user training
 Serves as a primary contact for faculty and staff with system questions, works to resolve
issues, and reports potential bugs to the Associate Registrar for Student Information Systems
 Collaborates with campus end users to analyze and evaluate the effectiveness of
interdepartmental student enrollment workflow
 Identifies potential changes in operating policies and procedures as a result of software
limitations/capabilities
 Guides Enrollment Services in the development and use of best practices and services to
students and faculty
 Coordinates campus Family Educational Rights and Privacy Act (FERPA) training and
monitors compliance
40% - Documentation
 Develops training and documentation materials for Enrollment Services and campus functional
end users
 Documents business process requirements for Admissions, Records, and PeopleSoft Self
Service
 Participates in the development of business process solutions to insure maximum
effectiveness of enrollment services processes
 Maintains shared communication sites for end user training
 Participates in the collection of student, faculty and all end user input for the improvement of
student enrollment business processes
Position Description – Coordinator, Training and Documentation
Page 3
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
This position has wide latitude in the design, development, and implementation of training materials
and programs.
Impact:
The impact of poor decision making directly affects the university’s ability to recruit, enroll, and
graduate students from the university. Failure to provide effective training to end users could result in
high error rates in data entry and delays in processing student records, resulting in student and faculty
dissatisfaction and poor student retention.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Effective strategies for training and evaluation of learning
Skills





Documentation of process, data sources and procedures
Expertise in the visual presentation of data
Excellent planning and organizational skills
Demonstrated computer proficiency in Microsoft Office Suite.
Strong interpersonal skills with the ability to work independently, as part of a team, and
harmoniously within a diverse community
Ability to:
 Communicate effectively to a variety of audiences with differing degrees of techno-literate
competence
 Understand and analyze business process and the use of technology by different types of endusers
 Define problems, collect and analyze data, establish facts, draw valid conclusions and make
recommendations based on the data
 Work independently and to lead a team
 Effectively manage short and long-term projects
 Multi-task
 Work cooperatively with students and faculty as related to the provision of enrollment services
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
UNR Faculty and staff
Reason for Contact
To train faculty and staff in Admissions and Records, Degree Audit
and Financial Aid in the use of PeopleSoft student administration
software and in the functional use of the PeopleSoft student
system
Position Description – Coordinator, Training and Documentation
Students
Enrollment Services Senior
Staff
Peers
External
NSHE Institutions
Page 4
To train faculty, staff and students in the usage of PeopleSoft selfservice applications
To consult with senior staff in Enrollment Services to identify
training needs
To consult with colleagues in enrollment management operational
areas to collaborate on training needs
Reason for Contact
To maintain communication with NSHE institutions to determine
the effectiveness of best practices in NSHE PeopleSoft end user
training
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and two years or a Master’s Degree and one year of experience in
higher education enrollment services
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None