Meeting: HR Approved-12-18-2014
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions.
Incumbent(s) Name (if applicable):
New Position
Current Title: Coordinator, Hall Front Desk Operations
Position #(s): 12320
Current Range: 2
(JCC:67599)
Department:
College/Division: Student Life /
Residential Life, Housing and Food Service
Student Services
Account #(s): 1708-105-1107
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
(X ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature Jerome Maese, Dir, Residential Life
__________________
Date
______________________________/______________________________
__________________
Rod Aeschlimann, Exec Dir, RLHFS/Gerald Marczynski, AVP, Stdnt Life/Dean, Stdnts Date
Director/Chair/Dean
Approved for Salary Placement Committee review.
____________________________________________________________
Pres / Vice Pres / Vice Prov Signature Shannon Ellis
Vice President, Student Services
__________________
Date
Action Approved by the Provost/President (Completed by Faculty HR):
67599 Range:
2
Pos #(s): 12320
JCC:
EEO: 3A
Eff: 12/1/2014
Approved Title: Coordinator, Hall Front Desk Operations
Employee signs on “final” stamped approved PDQ and sends to HR for personnel file.
Employee Signature:_______________________________________________ __________________
Date
Printed Name: ____________________________________________________
Rev: 10/1/2012
Position Description – Coordinator, Hall Front Desk Operations (RLHFS)
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Coordinator, Hall Front Desk Operations, supervises the residence hall front desk operations and
front desk staff for the Department of Residential Life, Housing and Food Service under the direction
of the Director for Residential Life and ensures projects and tasks are completed accurately and in a
timely fashion. The position coordinates on-going and one-time special projects assigned to front
desk staff. The Coordinator is directly involved in the planning, implementation and coordination of
educational and social activities within the halls, conflict resolution between employees, and ensuring
proper training of all faculty, classified, and student staff related to overall front desk operations and
efficiencies. The position reports to the Director, Residential Life.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
50% - Supervision of Residence Hall Front Desk Staff
 Develop job descriptions and hiring criteria for hall front desk classified and student personnel;
assist with hiring and training of Resident Directors; develops learning objectives and
assesses outcomes for all student positions
 Hire, train, supervise, and evaluate employees working at various front desk operations
providing administrative support to the department
 Assign projects and tasks to classified and student staff and follow up to ensure deadlines are
met
 Evaluate the work of classified and student staff for completeness, accuracy, and compliance
with University and department standards; Audit work for accuracy and appropriateness
 Initiate corrective or disciplinary action in response to subordinate infractions
 Assist Assistant Directors with education projects and activities and coordinate projects
requested of classified and student staff by other administrative faculty
 Assists Assistant Directors with conduct issues; resolve conflicts among students and problem
solve issues reported by Resident Directors, i.e., dorm infractions, custodial issues, violence or
inappropriate behavior, etc., or direct issue to appropriate supervisor
 Provide job performance guidance or corrections when infractions are observed in resident
directors and report to supervisors, document corrective measures
30% - Department Operations
 In conjunction with the Director of Residential Life and other Residential Life managers,
determines priorities for the various residence hall front desk staff
 Provide outstanding customer service with a commitment to student development in all
programs and services
 Ensure that staff perform regular inspections of residential facilities, follow up on maintenance
and/or custodial needs, follow department procedures accurately in housing assignments, and
report in timely manner with department personnel on needs and issues
 With other professional staff, regularly review safety policies and procedures relating to desk
operations to ensure staff meets the primary health, safety and security needs of facilities,
residents and visitors
 Assist in the management of an electronic timekeeping system and provide operational
support for payroll in collaboration with department supervisors and managers
Position Description – Coordinator, Hall Front Desk Operations (RLHFS)
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Coordinate front desk inventories and ensure annual reviews are completed
Audit front desk operation processes to ensure daily compliance with existing policies and
response to periodic audits
Coordinates, after consulting with other department faculty, desk schedules for academic year,
winter break housing, summer housing and summer conferences
Coordinate and implement educational and social activities with the resident directors; ensure
front desks are fully coordinated and trained for the activity (i.e.. advertising is posted, front
desk staff can respond to questions)
20% - Department Administration
 Observe, evaluate, and provide feedback to the appropriate departmental staff on the quality
of the following: housing and dining facilities and their furnishings and equipment; service
provided by departmental staff, dining and custodial services of the department; programs
presented by the department; and/or materials distributed by the department
 Participate in the strategic planning of the short-term and long-term department initiatives
 Participate in setting departmental policy
 Other duties or department tasks as assigned by the Director to include but not limited to
summer conference program support, recognition programs, safety committee, graduate and
family housing, programming committees, retention programs, recruitment, and other
university committees
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Coordinator supervises the residence hall front desk staff for the Department of Residential Life,
Housing and Food Service under the direction of the Director for Residential Life. This person has the
freedom to manage schedules and tasks to ensure all tasks are completed accurately and in a timely
fashion and in a manner that provides exceptional customer service. The position consults with the
Director on issues that have a fiscal impact, i.e., overtime, and reports significant safety and security
risks of students or staff immediately.
Impact:
The decisions and judgments of the person in this position have an impact on the level of student,
faculty, and staff satisfaction with service quality and affect the perceived quality of life on a growing
residential campus. Decisions and judgments also impact the financial stability of the department and
public relations.
Errors in judgment and decision making could have the following impact: reduction in the quality of
customer service, lower occupancy rates, lower retention of students, negative public relations and
impact on University image, and increased liability for the University and Board of Regents.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Residential life operations and procedures
 Student development theory and best practices
 Counseling and conflict resolution
 General higher educational procedures
Position Description – Coordinator, Hall Front Desk Operations (RLHFS)
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Skills:
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Problem solving for students’ issues and concerns
Program development and administration
Administrative and organizational skills
Personnel supervision/management
Leadership
Interpersonal and human relations
Intervention, advising and counseling
Dispute and conflict resolution
Public relations and customer service
Excellent written and verbal communication
Emergency response
Decision making and creative problem solving
Proficiency in use of a personal computer and current software applications including but not
limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email)
Ability to:
 Effectively supervise and motivate professional and paraprofessional staff
 Work and interact with diverse populations of students, parents, faculty and staff in a positive
and productive manner
 Maintain confidentiality of sensitive information
 Plan and implement programs that support departmental goals
 Manage staff and work as a team leader
 Exercise sound judgment to make objective, fair and consistent decisions
 Support the University, Student Services, and department mission and goals
 Work evenings and weekends and travel as needed
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Reason for Contact
Executive Director for
Residential Life, Housing & Food
Services, Associate Director for
Food Services & Housing
Operations, Director for Housing
Facilities
Area Directors for Residential
Life, Assistant Directors for
Residential Life, Coordinators for
Support Operations
Daily contact to share information, and updates regarding
schedules, health/safety, and project management
Student Services Staff
Regular contact with other departments to coordinate information
and to share departmental policies or procedures when applicable
Regular interaction to advise and provide general assistance and
providing information about residential living, license agreement
interpretation, room assignments and changes, financial inquiry
and payment arrangements; formal communication via written
correspondence
Students
Regular contact to collaborate on mutual goal setting and
coordination of efforts; resolve concerns, brainstorm solutions, and
generally support efforts to provide the best service and support to
students, residence hall staff, and the university community
Position Description – Coordinator, Hall Front Desk Operations (RLHFS)
External
Parents, Staff and Guests
Page 5
Reason for Contact
Regular interaction toadvise and provide general assistance and
providing information about residential living, license agreement
interpretation, room assignments and changes, financial inquiry
and payment arrangements; formal communication via written
correspondence
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and two years, or a Master’s Degree and one year, of experience in
student housing administration or comparable higher education experience
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None