Item 3-F-August 8, 2014
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
Incumbent(s) Name (if applicable): Thomas Scott Crow
Position #(s): 17075
Current Title: Manager, Unified Communications
Current Range: 4
(JCC: 67251)
Department: Information Technology
College/Division: Office of Provost
Account #(s): 1101-109-0902
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
( X ) Title Change, Proposed Title: Associate Director, Unified Communications
& Network Operations
( ) Proposed Reassignment from
( ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature Huapei Chen, Chief Information Officer
__________________
Date
____________________________________________________________
Director/Chair/Dean Kevin Carman, Executive Vice President & Provost
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
Pres / Vice Pres / Vice Prov Signature Stacy Burton
Vice Provost, Faculty Affairs
__________________
Date
Action Approved by the Provost/President (Completed by Faculty HR):
17075
67586 Range:
4
Pos #(s):
JCC:
EEO: 3J
Eff: 8/1/2014
Approved Title: Associate Director, Unified Communications & Network Operations
Employee signs on “final” stamped approved PDQ and sends to HR for personnel file.
Employee Signature:_______________________________________________ __________________
Date
Printed Name: ____________________________________________________
Rev: 10/1/2010
Position Description – AD, Unified Communications & Network Operations
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1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Assistant Director, Unified Communications and Network Operations is responsible for
overseeing the day-to-day operations for the core systems within Information Technology (IT) for the
University of Nevada, Reno. These systems primarily consist of unified communications and the
University statewide IT network, which is the link for all internal communication within the University
and UNSOM Clinics, and all external communication with entities outside the University community.
As a member of IT management, the incumbent advises and consults on IT matters, and aligns unit
operations with IT goals related to communication and network operations. The position manages
Unified Communications and Network Operations administrative faculty and reports directly to the
Chief Information Officer (CIO).
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
30% - Network Management
 Collaborates on security management systems in locating and responding to threats
 Ensures that a business continuity plan and infrastructure for University computing is in place
in the event of a server room and/or network failure
 Remains current on new products, services, protocols, and standards in communications and
network systems
 Oversees server administration and ensures proper management, best practices and
allocation of resources across the organization
 Directs the development and testing of disaster recovery plans to detect faults, minimize
malfunctions, and ensure systems integrity
 Determines the best methods and develops and implements complex network upgrade plans
30% - Communications System Management
 Provides input into IT’s long-term plans for future University computing infrastructure updates
and expansion related to voice and data communications, and the statewide network systems
 Evaluates, determines and creates deployment plans associated hardware and software
solutions based on the business requirements and user needs, taking into account department
and organizational strategic plans; coordinate implementations
 Works closely with the CIO, IT managers, and constituents to create appropriate and
applicable policies and procedures that ensure the security of the IT infrastructure and data
20% - Policy and Process Management
 Monitors environment for potential issues and work with staff to minimize impact
 Establishes policies and procedures in alignment of business needs and University goals and
mission
 Ensures compliance with all appropriate regulations and enforce appropriate access
mechanisms
 Works with University administration to understand future needs and build plans to support
those needs
15% - Employee Development and Management
 Supervises and evaluates direct report Unified Communications and Network Operations staff
 Determines and directs training goals that are consistent with organizational needs
 Develops policies, procedures and guidelines to support efficient operations
Position Description – AD, Unified Communications & Network Operations
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5% - Fiscal and Operational Planning
 Develops long-term strategic plans to ensure that unified communications and networking
evolve in a manner that ensures compatibility and continuity
 Oversees and coordinates technology purchases
 Conducts planning and communicates recommendations so that IT administration can budget
current and future technology costs in an appropriate manner
 Decides how funds collected in support of communication systems are allocated
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Associate Director conducts strategic planning and management of all unified communications
and network operations for the campus. The individual makes decisions in the planning, purchase,
and operation of the university’s systems that support voice and data communications and the
network. The Associate Director also provides technical leadership to system administrators across
campus. The CIO is consulted on major decisions regarding campus communications and
networking, including architecture issues and in establishing goals and objectives.
Impact:
Providing effective and timely solutions to various communications systems and the network is
essential to the fulfillment of instructional and research agendas and supports faculty and student
success. Shutdown or system problems of unified communication services and network operations
directly affect the ability of students, educators, and university administrators to complete their work
successfully. Voice and data systems are highly visible and are particularly critical during emergency
situations. Additionally, the position works closely with University General Counsel on all IT related
discovery requests and must protect the privacy of faculty and students while ensuring the institution
meets its legal obligations. Ineffective performance of any of the duties associated with the position
can result in the University being vulnerable to malicious IT attacks to the entire campus
infrastructure, business not being able to be conducted due to outages, and financial loss due to poor
strategic planning.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Windows server operating systems
 Computer systems administration principles and best practices
 Enterprise or university computing environments
 Computer file system architecture
 Principles, practices, and techniques used to configure, install, maintain, operate, and
administrate network systems and communications links
 Network operating systems and problem troubleshooting to include cabling and network
equipment and components (routers, switches, access points, etc.)
 Principles, practices, and techniques used to install, maintain, and support Local Area
Networks (LAN) and Wide Area Networks (WAN)
 Network/Routing protocols including TCP/IP, DNS, DHCP
 Network planning, analysis, and best practices
 Directory services
Position Description – AD, Unified Communications & Network Operations
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Computer software and hardware to include concepts, characteristics, and capabilities of
network based applications
Security management
New and emerging computer networking and server technology
Disaster recovery planning and backup
Capacity planning issues
Call conferencing and voice mail, messaging and PBX communications systems
Fiscal management
State and Federal laws and regulations concerning Federal Educational Rights and Privacy
Act (FERPA) and HIPAA
Federal Communication Commission (FCC) regulations and compliance
Skills:
 Problem solving
 Strong verbal and written communication
 Supervisory skills, including an ability to teach and mentor staff and to achieve both results
and client satisfaction
 Management of complex and integrated systems and applications
 System programming
 Analytical, decision-making, and problem-solving skills
 Customer service
 Planning future computing infrastructure upgrades and expansion based on anticipation of
future university computing requirements
Ability to:
 Identify problems
 Troubleshoot hardware, software and network issues
 Understand needs communicated by persons unfamiliar with the technical aspects of the
request being made
 Understand inter-workings and dependencies of integrated systems and applications
 Negotiate with vendors
 Develop strategic planning goals
 Interact with senior IT management and college faculty/staff to assess future computing trends
and service requirements at the university
 Develop plans to meet these future requirements
 Respect user privacy, information security, and protection of evidence
 Act as authority in area of expertise
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Customers (Faculty, staff and
students)
IT staff
Senior IT management and
higher level university
administrators, directors,
assistance vice presidents, and
vice presidents
Reason for Contact
To assess customer needs and develop plans to ensure resolution
of issues
To identify solutions and resolve campus-wide issues
To conduct analysis of future computing needs and communicate
service levels and costs, and to provide set direction, guidance,
advice and consultation on Unified Communications & Network
Operations related issues and projects
Position Description – AD, Unified Communications & Network Operations
External
Hardware and software vendors
Peers at other institutions
Senior representatives from
software and hardware vendors
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Reason for Contact
To convey communication requirements and purchase equipment
and software
To understand convergent needs in the process of strategic
planning
To influence current and future hardware and software offerings
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution with emphasis or major in
Computer Information Systems or a related field
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and five years, or a Master’s Degree and three years, of IT
experience in an enterprise or university environment
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None