Item 4.B-August 8, 2014
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions.
Incumbent(s) Name
OR New/Vacant:
Mark Albin
CURRENT POSITION INFORMATION
Pos
Range /
Current Title:
#(s):
Class.:
42115
35/5
IT Technician VI
Department: Extended Studies---Information
College/Division: Provost’s Office
Technology
Account #(s): 1201-120-0005
Action Proposed: (check all that apply) CLASSIFIED TO ADMINISTRATIVE FACULTY
(X) New position: Proposed Range: 2
Administrator, Computer Systems
Proposed Title:
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
(X) Line of Progression (show titles below)
Pos #:
Range:
JCC:
Senior Administrator, Computer Systems (CXS)
3
67596
Administrator, Computer Systems (CXS)
2
67597
Assistant Administrator, Computer Systems (CXS)
1
67598
JCC
07.928
EEO:
3J
3J
3J
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature Fred Holman
Vice Provost, Extended Studies
____________________________________________________________
Director/Chair/Dean
Fred Holman
Vice Provost, Extended Studies
__________________
Date
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Kevin Carman, Executive Vice President
Date
and Provost
Action Approved by the Provost/President (Completed by Faculty HR):
Effective Date:
8/1/2014
Approved Title: See Above
Employee signs on “final” stamped approved PDQ and sends to HR for personnel file.
Employee Signature:_______________________________________________ __________________
Date
Printed Name: ____________________________________________________
Rev: 10/1/2012
Position Description – Computer System Administrators – Line of Progression
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Computer Systems Administrator provides computing support for students, faculty and staff of
Extended Studies (EXS). The Computer Systems Administrator works and leads the team of IT
support for Extended Studies. The Computer Systems Administrator manages the IT Technician II
position and IT student employees within Extended Studies. The individual provides administration of
the registration software program(s) for EXS and serves as the single-point-of-contact for problems
and questions relating to computing and networking at all the various on and off campus locations.
The Computer Systems Administrator helps to ensure compliance with University Information
Technology (IT) policies and assists with hardware and software issues. The incumbent collaborates
with University IT on varies project unrelated to Extended Studies. The position reports to the Vice
Provost, Extended Studies.
Range 1
The Assistant Computer Systems Administrator is an entry-level position for individuals with
experience in an enterprise or university computing environment but without significant experience
managing computer systems independently. An Assistant Computer Systems Administrator works
under the guidance of a Computer Systems Administrator with the goal of becoming experienced with
best practices for computer administration, faculty/staff interaction, and customer service.
Range 2
The Computer Systems Administrator is responsible for administering computer systems for a group
of departments which includes faculty/staff/graduate student machines as well as lab machines. The
position provides technical consultation, hardware/software purchasing consultation, and
administration of software pertinent to that group.
Range 3
The Senior Computer Systems Administrator has all the technical responsibilities of a Computer
Systems Administrator but possesses a greater personal knowledgebase of organizational systems,
both on the global organizational level and on the department level and is therefore able to provide
tier 2 and tier 3 level support (i.e., more complex issues). Additionally, this customer-facing role is
involved in developing and implementing total solutions (hardware, software and networking) as well
as consensus building and negotiation with department/college representatives and outside vendors.
The incumbent will mentor other System Administrators and may supervise other positions.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
Range 1 - Assistant Computer Systems Administrator
80% - Technical and Administrative Support
 Provide routine technical administrative support for computer systems under the direction of a
Computer Systems Administrator
 Provide routine support includes the administration of desktop machines, basic Active
Directory work, and beginning software administration
 Provide routine support of departmental labs
Position Description – Computer System Administrators – Line of Progression
Page 3
10% - Software/Server Administration
 Administer basic software/servers assisted by a Computer Systems Administrator
10% - Training/Consultation
 Train faculty and staff to better utilize University systems and departmental software
 Consult with faculty and staff on software/hardware purchases and future IT system strategies
Range 2 – Computer Systems Administrator (in addition to R1 above)
50% - Technical and Administrative Support
 Same as above but work independently
 Provide advanced level Active Directory/Policy work to support departments
 Administer Use of End Point Management Systems for work groups and equipment
30% - Software/Server Administration
 Administer advanced level software/servers
10% - Training/Consultation
 Same as above but more independently
10% - Mentoring
 Provide leadership and direction to Assistant Computer Systems Administrators
Range 3 – Senior Computer Systems Administrator (in addition to R2 above)
30% - Technical and Administrative Support
 Independently provide tier 2 and tier 3 support (advanced level of problem solving)
 Manage the needs identification, planning, development, testing and development of new
systems
Research and create solutions with external vendors across application, server and
networking disciplines
50% - Software/Server Administration
 Same as above
 Identify the source of issues where the potential causes reach across hardware, software and
networks
Research issues and tie findings back into services and solutions
10% - Training/Consultation
 Same as above
 Develop total solutions to meet business or academic computing needs that involve servers,
networking and application resources
 Serve as a gatekeeper for Academic Cloud Services (ACS) which involves needs
identification, negotiation of funding and services to be provided and drafting service level
agreements in concert with Principal Investigators (PI)
 Work with vendors to plan for future software/server implementations
 Plan for ongoing support
10% - Mentoring
 Provide leadership and direction to Assistant Computer Systems Administrators and Computer
System Administrators
Position Description – Computer System Administrators – Line of Progression
Page 4
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The positions work independently but collaboratively with other IT and department/college staff. The
positions handle and resolve user problems and requests within established IT standards and
protocols.
Range 1 – Assistant Computer Systems Administrator
The incumbent must work independently but with direct technical supervision and with some latitude
for initiative and independent judgment in providing technical administrative support in resolving
computer system issues as assigned. The work of the position is checked by the supervisor and/or
higher level administrator. More complex issues are brought to management for discussion and
resolution.
Range 2 – Computer Systems Administrator
The incumbent must work independently under limited technical supervision and with increased
latitude for initiative and independent judgment with some influence on the work of others. The
positions may direct and/or review the work of lower level administrators. The position consults with
the Vice Provost and/or IT Manager on more complex issue resolution.
Range 3 – Senior Computer Systems Administrator
The incumbent must work independently under minimal technical supervision and with considerable
latitude for initiative and independent judgment with influence on the work of others. The Senior
Administrator is responsible for working with the supervisor and lower level administrators on
unresolved issues. Decisions regarding overall accomplishment of daily work can be made
autonomously, but the supervisor and customer must be notified of potential changes and their impact
before they are implemented. The discussions on new implementations and in problem solving may
involve negotiation and consensus building. The position is responsible for ensuring the Assistant
Administrator and/or Administrators follow established IT protocols as well as all University policies
and procedures related to computer system support.
Impact:
Decisions affect the stability, performance, and integrity of computer systems support on campus,
which in turn affect faculty and staff productivity. Extended unplanned downtimes or inefficient
resolution of issues can negatively affect personnel efficiency. IT and University regulations, policies
and procedures must be adhered to at all times. Failure to comply would affect the productivity and
working relationships of IT with the campus community.
Range 1:
Inadequate performance would negatively affect the daily productivity of campus personnel and
students.
Range 2:
Failure to provide oversight and training to Assistant Administrators would cause a disruption in the
growth aspect of staff in the unit and in ensuring customers are satisfied.
Range 3:
Inadequate performance at this level can also result in inefficiencies in productivity of University
personnel and students and reputation of the unit and University. In addition to impacts listed under
Ranges 1 and 2, issues with non-resolution of problems for faculty, staff, and students across campus
would impact meeting organizational and University goals.
Position Description – Computer System Administrators – Line of Progression
Page 5
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
Range 1:
 Windows desktop and server operating systems
 Enterprise or university computing environments
 Computer systems administration principles and practices
 Basic TCP/IP network theory
 Microsoft desktop and server operating systems administration including specific features such
as, but not limited to, Active Directory and Group Policy
 Computer file system architecture
 Computer security practices
 Macintosh OS, Linux desktop distributions preferred
 iOS and Android mobile operating systems
Range 2 (in addition to R1 above):
 Security management
Range 3 (in addition to R2 above):
 Breadth of technical knowledge to support advanced problem solving
 Hardware, software and networking options
 New and emerging technologies appropriate for a university IT environment
Skills:
Range 1:
 Effective problem-solving, analysis and decision-making
 Interpersonal and human relations
 Dedication to quality customer service
 Written and oral communication
 Organization and time management
 Testing updates and patches
 Analyzing and improving systems efficiency and integrating system changes
Range 2 (in addition to R1 above):
 Windows server administration
 Network troubleshooting
Range 3 (in addition to R2 above):
 Negotiation and consensus building
 Provide technical problem solving resources to less experienced Systems Administrators
 Mentoring and coaching
 Team leadership
 Project management
Ability to:
Range 1:
 Take direction
 Identify problems
 Work in a service oriented team
Position Description – Computer System Administrators – Line of Progression
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Page 6
Communicate effectively with non-technical faculty and staff about technical matters
Productively interact with faculty and staff
Independently increase personal knowledgebase
Install, configure and maintain computer hardware, operating and application systems and
utilities
Range 2 (in addition to R1 above):
 Provide technical direction to less experienced Systems Administrators
 Provide direction on system upgrades, modifications and software patches
 Proactively administer systems: monitoring, performance tuning, backup, recovery, security
and maintenance required to keep hardware and operating systems current, efficient, and
secure
 Troubleshoot hardware, software and network issues
 Coordinate department needs with central IT services
Range 3 (in addition to R2 above):
 Research and create solutions
 Assess university computing infrastructure to identify areas needing improvement and develop
plans to improve these areas
 Develop policies, procedures and guidelines
 Be both a generalist and a specialist in computer systems
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Range 1:
Faculty, staff, and students
Other IT Staff Members
Reason for Contact
To provide technical consultation for solving hardware and
software problems and for technology planning; i.e., coordinates
and consults with faculty who require technical assistance in
carrying out instruction and projects, with student lab attendants
whose work the incumbent may supervise, and with other
technicians in a campus setting
To resolve problems, implement solutions, and collaborate on
projects
Range 2 (plus R1 above):
Same as above
Range 3 (plus R2 above):
Same as above
External
Range 1:
Vendor Technical Support
Range 2 (plus R1 above):
Same as above
Range 3 (plus R2 above):
Same as above
Reason for Contact
To troubleshoot and solve complex computer related problems
Position Description – Computer System Administrators – Line of Progression
Page 7
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Ranges 1-2:
Bachelor’s Degree from a regionally accredited institution or four years of relevant
work experience in related IT fields
Ranges 3:
Bachelor’s Degree from a regionally accredited institution
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Range 1 – Assistant Computer Systems Administrator
A Master’s Degree or Bachelor’s Degree and one year of IT experience in an
enterprise or university environment or in lieu of degree five years of relevant work
experience in related IT fields with at least one of those years being in an enterprise or
university environment
Range 2 – Computer Systems Administrator
A Master’s Degree or Bachelor’s Degree and two years of IT experience in an
enterprise or university environment or in lieu of degree six years of relevant work
experience in related IT fields with at least one of those years being in an enterprise or
university environment
Range 3 – Senior Computer Systems Administrator
A Master’s Degree and two years or Bachelor’s Degree and four years of IT
experience in an enterprise or university environment
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None