SURVEY QUESTIONS
The fundamental goal of Yale School of Medicine Facilities Construction & Renovation is to add
both economic and institutional value at the Yale School of Medicine through construction
projects we implement.
1. We strive to understand, integrate and balance the goals and needs of all stakeholders;
including Yale School of Medicine Administration, the project’s end users, Facilities
Operations, the Office of Environmental Health & Safety, the Yale Fire Marshal,
Contract Administration and others. The project should incorporate all these goals
and needs appropriately. Were the goals and needs in your most recently completed
project understood and represented appropriately?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
2. We strive to plan and manage the project process and procedures to complete every
construction project on time and on budget. Were the schedule commitments of your
construction project met within the cost framework described to you?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
3. We strive to select and hire architects, engineers and construction managers whose
qualifications best relate to accomplishing the specific scope, schedule and budget of
the project in question. Were you satisfied that the consultants engaged on your
project had the appropriate qualifications? Were they skillful in solving the problems
presented with both technical expertise and design sensitivity?
□ Fully Satisfied
Comments:
□ Satisfied
□ Somewhat satisfied
□ Unsatisfied
August 26, 2008
Page 2 of 4
4. Facilities Construction & Renovation manages the design consultants and
construction managers to get the best possible service product. Was the management
of the consultants and construction managers by the project manager appropriate and
efficient?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
5. Facilities Construction & Renovation strives to organize, update, communicate,
interpret and ensure compliance with all Federal, State and local regulations and
requirements to successfully integrate construction projects into the fabric of Yale
School of Medicine. Were regulations and requirements appropriately described
when necessary and successfully integrated into your construction project?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
6. Facilities Construction & Renovation strives to provide highly qualified, motivated,
skillful Yale School of Medicine project managers. Was the project manager
assigned to your project skillful in managing this project? Was the Facilities
Construction & Renovation representative helpful, courteous and professional
throughout the process?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
7. Facilities Construction & Renovation strives to manage the contracting and payment
process to efficiently further and protect the legal and financial interests of the Yale
School of Medicine and Yale University. This process should be seamless to the end
users. Was the management of contracting and payment processes uneventful to you
as a user?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
August 26, 2008
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8. We strive to manage the decision making process to optimize project outcomes. Did
Facilities Construction & Renovation representative frame issues appropriately for
efficient decision making on your most recent project?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
9. We strive to improve, enhance and conserve the built environment at the Yale School
of Medicine through quality design and construction. Did your most recent project
achieve this stated goal?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
10. We strive to minimize inconvenience and disruption to users during construction
projects. Was Facilities Construction & Renovation responsive to concerns that came
up during construction activities?
□ Almost Always
Comments:
□ Usually
□ Sometimes
□ Seldom
August 26, 2008
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