RUJUKAN Abdul Aziz Deraman (1978). Beberapa Aspek Pembangunan Kebudayaan Kebangsaan Malaysia. Kuala Lumpur: Kementerian Kebudayaan Belia dan Sukan. Abdul Mua'ti @ Zamri Ahmad (2001). Santun Komunikasi. Kuala Lumpur: Dewan Bahasa dan Pustaka. Ahmad Bashir Aziz (2004). Nilai dan Etika Pengurusan: Analisa dari Perspektif Agama-agama di Malaysia. Seminar Nilai dalam komunikasi (SIVIC) (pp. 1-13). Sintok: Jabatan Pengajian Umum, Universiti Utara Malaysia. Agle B.R. & Cardwell, C. (1999). Understanding Research on Values in Business. Business and Society, 38(3), 326-387. Ahmad Sarji Abdul Hamid (1991). Nilai dan Etika dalam Perkhidmatan Awam. Kuala Lumpur: Institut Tadbiran Awam Negara (INTAN). Akta Pencen (1980). Undang-undang Malaysia, Cetakan Semula Akta 227 http://www.agc.gov.my/Akta/Vol.%205/Akta_227.pdf. Retreived 28 Mac 2013. Alias Baba (1999). Statistik Penyelidikan dalam Pendidikan dan Sains Sosial. Bangi: Penerbit Universiti Kebangsaan. Alkire, C. (1995). The Principal as a Cultural Leader and The Change Process: Elements and Tools That Contribute to Shaping The Elementary School's Organizational Culture. La Verne: University of La Verne. Allport, G. (1961). Pattern and Growth in Personality. New York: Holt, Rinehart & Winston. 142 Anani Kofi (2009). Pengukuhan Nilai dan Profesionalisme dikalangan Penjawat Awam Ke Arah Efektif Governan di Malaysia. Jurnal Syariah. 17 (3), 559592. Arahan Perkhidmatan (1974). Pekeliling Perkhidmatan Awam. http://www.jpa.gov.my/pekeliling/pp07/bil05/pp0507.pdf. Retreived 10 Februari 2013. Arne L. Kalleberg (1977), Work Values and Job Rewards: A Theory of Job Satisfaction. American Sociological Review, 42(1), 124-143. Ashkansay, N. M., L.E. Broadfoot , and S. Falkus (2000). Questionnaire measures of organizational culture. In N.M. Ashkanasy, C.P. Wilderom, M.F. Peterson, (Ed.) Handbook of Organizational Culture and Climate (pp. 131146). CA: Sage Publications. Asma Abdullah & Pederson, P. (2003). Understanding Multicultural Malaysia: Delights, Puzzles and Irritations. Kuala Lumpur: Pearson. Asma Abdullah (1992). Understanding the Malaysian Workforce: Guidelines for Managers. Kuala Lumpur: Malaysian Institute of Management. Asma Abdullah (1996). Going glocal: Cultural Dimensions in Malaysian Management. Kuala Lumpur: Malaysian Institute of Management. Asmah Haji Omar (2002). Setia dan Santun Bahasa. Tanjong Malim: Penerbit Universiti Pendidikan Sultan Idris. Bakar bin Din, (2012). Warta Darul Aman. http://www.kedah.gov.my/index.php/ms/component/jdownloads/finish/3penerbitan/5-warta-kedah-edisi-okt-2012/0?Itemid=163. Retrieved 10 Oktober, 2012. Byrne, D. (1971). The Attraction Paradigm. New York: Academic Press. 143 Cable, D. & Parsons, C. (2001). Socialization Tactics and Person-Organization Fit. Personnel Psychology, 54 (1), 1-22. Che Hasniza Che Noh & Fatimah Yusooff (2011). Corak Komunikasi Keluarga dalam Kalangan Keluarga Melayu di Terengganu. Jurnal Hadhari 3 (2), 4562. Chua, Y. P. (2006). Research Methods. Shah Alam: McGraw-Hill Education. Cornelissen, J. (2011). Corporate Communication: A Guide to Theory and Practice. (3th ed.) USA: Sage Publications. Dahlan, A. (1991). Local Values in intercultural Managemen. Malaysian Management Review, 26 (1), 23-31. Dallie, F. R. (1988). Sejarah Pantun. http://www.scribd.com/doc/55606181/SEJARAH-PANTUN. Retreived 19 Februari 2012. Deal, T. & Kennedy, A. (1982). A corporate culture. (1st ed.) New York: Perseus Books Publishing. Devito, J. A. (1994). Human Communication: The Basic Course. New York: Harper Collins. Dewan Bahasa dan Pustaka (1997). Kamus Dewan. Kuala Lumpur: Dewan Bahasa dan Pustaka. Downs, C. & Hazen, M. (1977). A Factor Analytic Study of Communication Satisfaction. Journal of Business Communication, 14 (3), 63-73. Fatimi Hanafi & Mohd Zamani Ismail (2006). Penghayatan Nilai-nilai Murni dalam Masyarakat Berbilang Kaum di Malaysia. Seminar Kebangsaan Pengajian Umum. 13-14 Jun. Johor Bahru, 1-18. 144 Festinger, L.A. (1957). Theory of Cognitive Dissonance. CA: Stanford University Press. Fisher, C.D. (1979). Transformation of Positive and Negative Feedback to Subordinates: A Laboratory Investigation. Journal of Applied Psychology, 64 (5), 533-540. French, S. (1993). Setting a record straight. In J. Swain, V. Finkelstein, S. French & M. Oliver (Ed.) Disabling Barriers-Enabling Environments (pp. 32-227). London: Sage Publications. Galpin, T. J. (1996). The human side of change: A practical guide to organization redesign. San Francisco: Jossey-Bass. Godwin, C. (1988) & Menon, Vijay (Eds.) (1994). Handbook of Political Communication Research. London: Sage Publications. Goldhaber, G. M., Yates, M. P., Porter, D. T., & Lesniak, R. (1979). Organizational Communication. Human Communication Research, 5, 7696. Goldhaber, G.M. (1993). Komunikasi dalam Organisasi. (Terjemahan Omardin Hj. Ashaari & Azahar Raswan Dean Wan Din). Kuala Lumpur: Dewan Bahasa dan Pustaka. Hair J.F., Money A.H., Samouel, P. & Page, M. (2007). Research Methods For Business. West Sussex: John Wiley & Sons, Inc. Harcot, J., Krizan, A.C. & Merrier, P. (1996). Business Communication. 3rd ed. Ohio: South-Western Educational Publishing. Harian Metro, (2011). Hilang Budaya Santun. http://www.hmetro.com.my/articles/Minda_Hilangbudayasantun/Article. Retreived 26 Mac 2011. 145 Hashim Fauzy (2008). Adaptasi Kepada Budaya Organisasi dan Kompetensi Komunikasi Antara Budaya Pengurus Malaysia dalam Syarikat Multinasional. Tesis PhD Fakulti Bahasa Moden dan Komunikasi, Universiti Putra Malaysia, Serdang. Hassan Ahmad (2001). Jati diri Melayu pada alaf baru. Utusan Online. 29 Mac (Utusan Malaysia). Ucaptama pada Wacana Pemikir anjuran Kumpulan Utusan dan Fakulti Bahasa Moden dan Komunikasi, Universiti Putra Malaysia pada 28 Mac 2001. http://www.utusan.com.my. Retreived 29.03.2001. Hofstede. (1980). Culture Consequences: International Differences in Work-related Values. Vol 5. London: Sage Publications. Hofstede, G. (1994). Cultures and Organizations: Software of the Mind. (3rd ed.) London: McGraw-Hill. Howard, A. (1998). A framework for work change. In Howard, A. (Eds.), The changing nature of work (pp. 3-44). San Francisco, CA: Jossey-Bass. Hybels, S., & Weaver II, R. L. (1992). Communicating Effectively. (3rd ed). New York: McGraw-Hill, Inc. Cable, D. M. & Judge, A. (1997). Interviewers' Perceptions of Person-Organization Fit. Journal of Applied Psychology, 82(4), 546-561. INTAN (1991). Nilai dan Etika dalam Perkhidmatan Awam. Kuala Lumpur: Institut Tadbiran Awam Negara. INTAN (1993). Nation building ethos: speeches of Tan Sri Dato' Seri Ahmad Sarji bin Abdul Hamid, chief secretary to the government, Malaysia. Kuala Lumpur: Institut Tadbiran Awam Negara. INTAN (2003). Citra Karya Falsafah, Nilai dan Etika dalam Perkhidmatan Awam. Kuala Lumpur: Institut Tadbiran Awam Negara. 146 INTAN (2006). Pengurusan dan Pentadbiran Awam Malaysia, Kuala Lumpur: Malaysian Administrative Modernisation and Management Planning Unit (MAMPU). Jaafar Muhamad (1992). Asas Pengurusan. Shah Alam: Penerbit Fajar Bakti. Jeannot Abdul Karim & Khairul Anuar Rezo (2012). Pembentukan skala pengukuran nilai melayu: Satu kajian perintis (Nota Penyelidikan). Jurnal Akademik, 82 (1), 113-123. Kadir Dikoh & Mohd Feroz Abu Bakar (2007). Berfikir di Luar Kotak. Berita Harian, 17 Januari 2007. Krejcie, R.V. & Morgan, D.W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30, 607-610. Laman Web Kerajaan Negeri Kedah (2013). http://portal.kedah.gov.my/. Retrieved 8 September 2010. Laman Web Pejabat Daerah Negeri Kedah (2010). http://portal.kedah.gov.my/index.php?option=com_sobi2&catid=5. Retreived 21 Julai 2012. Liche Seniati (2009). Statistik Lanjut: Analisis Faktor. http://staff.ui.ac.id/internal/131998622/material/AnalisisFaktor.pdf . Retreived 21 November 2012. Littlejohn, Stephen W. (1999). Theories of Human Communication. (6th ed.) Belmart: Wadsworth. Lim Kim Hui (2003). Budi as the Malay mind: A philosophical study of Malay ways of reasoning and emotion in peribahasa. Hamburg: University of Hamburg. 147 M. Kamal Hassan (2004). Kepincangan Nilai dalam Masyarakat Global. Kolokium Pengukuhan Integriti. April 2012. Kuala Lumpur: Universiti Kebangsaan Malaysia, 141-155. Mahathir Mohamed (2000). Perkhidmatan Awam dalam Alaf Baru: Cabaran dan Prospek dalam Amanat Perdana: Perkhidmatan Awam Bertaraf Dunia, Koleksi Ucapan Perdana Menteri (MAPPA 2000-2005). Kuala Lumpur: Institut Tadbiran Awam Negara. Melewar, T.C., Karaosmanoglu, E. & Paterson, D. (2005). Corporate identity: concept, components and contribution. Journal of General Management, 3 (1), 59-81. Metzger, L. (2009). Nilai-nilai Melayu, satu sudut pandangan orang luar. Tanjung Malim: Penerbit Universiti Pendidikan Sultan Idris. Mikulay, S.N & George, F.L. (2001). Counterproductive Workplace Behaviours, Genetic, Social & General Psychology Monographs. An International Journal, 127 (3), 1051. Mohamad Saleeh Rahamad (2010). Pantun sebagai alat komunikasi melayu tradisional. http://retibasa.blogspot.com/2010/04/pantun-sebagai-alatkomunikasi-melayu.html. Retreived 8 April 2010. Mohd Najib Ghafar (1998). Penyelidikan Pendidikan. Skudai: Penerbit Universiti Teknologi Malaysia. Mohd. Safar Hashim & Fatimah Yusoff (1988). Komunikasi antara manusia: Ciriciri penting dalam komunikasi peribadi dan komunikasi awam. Kuala Lumpur: Dewan Bahasa dan Pustaka. Mohd Sidek Hassan (2008). Dewan Masyarakat (DBP). http://dwnmasyarakat.dbp.my/?p=2260. Retreived 23 Ogos 2012 148 Morsing, M. & Schultz, M. (2006). Corporate social responsibility communication: stakeholder information, response and involvement strategies. Business Ethics: An European Review, 15 (4), 322-338. Mustafar Ali (2004). Perlaksanaan Pelan Integriti Nasional Secara Berkesan. Kolokium Pengukuhan Integriti. Jun 2004. Kuala Lumpur: Universiti Kebangsaan Malaysia, 141-155. Nik Abdul Rashid bin Nik Abdul Majid (1982). Amanah dan Kejujuran dalam Perkhidmatan. Shah Alam: Universiti Teknologi MARA. Noor Azian Mustapa (1996). A study of the organizational culture in selected companies in Malaysia. Thesis Master of Business Administration, Kobe University of Commerce. Noran Fauziah Yaakub (1987). Pengantar Sosiologi. Petaling Jaya: Penerbit Fajar Bakti Sdn. Bhd. Norazit Selat (1995). Masyarakat Melayu antara Tradisi dan Moden. Kuala Lumpur: Universiti Malaya. Norita Ariffin (2006). Nilai budi masyarakat Melayu dalam pantun. Tesis Master Fakulti Bahasa Moden dan Komunikasi, Universiti Putra Malaysia, Serdang. ocw.utm.my. Open Course Ware di http://ocw.utm.my/. Retreived 28 Januari 2013. OECD Report (2009). OECD Annual Report 2009. http://www.oecd.org/dataoecd/38/39/43125523.pdf. Retreived 29 Februari 2012. O‟Reilly, C.A., Chatman, J. & Caldwell, D.F. (1991). People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy Management Journal 34(3), 487-516. 149 Ones, D.S., Viswesvaran, C. dan Schmidt, F.L., (2003). Personality and Absenteeism: A Meta-Analysis of Integrity Tests European. Journal of Personality, 17 (2), 19-38. Pekeliling Kemajuan Pentadbiran Awam (1991). Pekeliling Kemajuan Pentadbiran Awam.http://www.mampu.gov.my/c/document_library/get_file?uuid=d032c fea-d46a-4989-b099-1d577e576b2c&groupId=10136 Peters, T.J. & Waterman, R.H. (1992). In Search of Exellence: lessons from America's best- run companies. New York: Harper and Row. Razali Mat Zin (1996). Kepimpinan dalam Pengurusan. Kuala Lumpur: Utusan Publications and Distributors Sdn. Bhd. Rokeach, M. (1973). The Nature of Human Values. New York: Free Press. Saleeh Rahamad (2010). Watak-watak Lesu dalam Perangkap Ambivalence: Rindu Berbisik daripada Perspektif Cultural Studies. Kuala Lumpur: Dewan Bahasa dan Pustaka. Schein, E. H. (1985). Organizational Culture and Leadership (1st ed.) San Francisco: Jossey-Bass Publishers. Schein, E.H. (1992). Organizational culture and leadership (2nd ed.) San Francisco: Jossey-Bass Publishers. Schneider, S. C. & Barsoux, J. L. (1997). Managing Across Cultures. (2nd ed.) New York: Prentice Hall. Schwartz, S.H. (1994). Are there universal aspects in the content and structure of values? Journal of Social Issues, 50, 19-45. 150 Schwartz, S.H. (1996). Value priorities and behavior: Applying of theory of integrated value systems. In C. Seligman, J. M. Olson, & M. P. Zanna (Ed.) The Psychology of Values: The Ontario Symposium, Vol. 8 (pp. 1–24). Hillsdale, NJ: Erlbaum. Schwartz, S.H. (2005). Basic human values: Their content and structure across countries. New York: Academic Press. Schwartz, S. H. (2007). Cultural values in organizations: insights for Europe. European Journal International Management,1 (3),176-189. Seeger, M. W. (2007). Chaos and crisis: Propositions for a general theory of crisis communication. Public Relations Review, 28 (4), 329-337. Shephard, P. (1991). A summary report and discussion paper on a 3 year research project into managerial values, expectations and practices: As part of the Malaysian intercultural management studies project. Kuala Lumpur: Malaysian Institute of Management. Swift, J. (1995). Wheel of fortune: Work and life in the age of falling expectations. Toronto: Between the Lines Press. Syed Othman Alhabshi & Aidit Haji Ghazali (1994). Islamic Values and Management. Kuala Lumpur: Institute of Islamic Understanding. Trompenaars F (1995). Riding the waves of culture: Understanding cultural diversity in business. London: The Economist Books. Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU), (2012). Etos Perkhidmatan Awam. http://www.mampu.gov.my/pdf/flipbook/etos/. Retreived 10 Mei 2012. Wan Abdul Kadir bin Wan Yusoff, (2007). Asas Nilai dan Norma Melayu. Kuala Lumpur: Pustaka Ilmu. 151 Watzlawick, P. Beavin, J.H. and Jackson, D.D. (1967). Pragmatics of Human Communication. (1st ed.) New York: W.W. Norton & Company. Widang, I. dan Fridlund, B. (2003). Self -respect, dignity and confidence: Conceptions of Integrity Among Male Patients. Journal of Advanced Nursing, 42 (1), 47-52. Zainal Bin Yang (2003). Nilai, Etika dan Budaya Kerja Dalam Pentadbiran Sektor Awam di Malaysia dari Perspektif Islam. Jurnal Pengurusan Awam, 2 (1), 1-23. Zulkarnain Haji Awang (2004). Suruhanjaya Perkhidmatan (SPP). http://docs.jpa.gov.my/docs/pnerbitan/ltahunan/lp2009.pdf . Retreived 5 Julai 2012. Zulkarnain Zakaria & Hishamuddin Md. Som (2001). Analisis Data Menggunakan SPSS Windows. Skudai: Penerbit UTM. Zulkarnain Zakaria (1999). Statistik Pengurusan. Sintok, Kedah: Penerbit Universiti Utara Malaysia. 152