Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
#62
Warehousing, International Logistics, Inventory and
Supply Chain Management (Triple Credit)
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Warehousing, International Logistics, Inventory
and Supply Chain Management (Triple Credit)
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Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Prof. Dr. R. B. Crawford – Director HRODC Postgraduate Training Institute
 PhD (University of London);
 MEd. M. (University of Bath);
 Adv. Dip. Ed. (University of Bristol);
 PGCIS (Thames Valley University);
 ITC (UWI);
 Member of the Standing Council of Organisational Symbolism (MSCOS);
 Member of the Asian Academy of Management (MAAM);
 Member of the International Society of Gesture Studies (MISGS);
 Member of the Academy of Management (MAOM);
 LESAN;
 Professor, HRODC Postgraduate Training Institute;
 Visiting Professor, Polytechnic University of the Philippines (PUP).
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use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
For Whom This Course is Designed
This Course is Designed For:
 Warehouse Managers;
 Supply Chain and Logistics Managers and Professionals;
 Operations Managers;
 Logistics Professionals;
 Inventory Managers;
 Purchasing and Procurement Managers;
 Retailers;
 Inventory and Warehouse Control Professionals;
 Production Planners;
 Financial Managers;
 Project Managers;
 Distribution Centre Supervisors;
 Manufacturers and Industries;
 Academicians, Researchers, NGOs and Practitioners;
 Those who need to develop their understanding about warehouse management and
material handling and storage;
 Those who are looking for business gains and benefits from managing warehouse.
Duration: 15 Days
Cost:
 £12,000.00 Per Delegate for UK Delivery
 £15,000.00 Per Delegate for Delivery outside the UK
Please Note:
 V.A.T. (Government Tax) does not apply to Corporate Sponsored Individuals, taking

Programmes or Courses in any location - within or outside the UK.
It applies only to Individuals and Corporations based in the UK and to Non-UK Individual
Residents taking courses in the UK.
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Cost includes:

Free Continuous snacks throughout the Event Days;

Free Hot Lunch on Event Days;

Free City Tour;

Free Stationery;

Free On-site Internet Access;

Diploma – Postgraduate – in Warehousing, International Logistics, Inventory
and Supply Chain Management (Triple Credit); or

Certificate of Attendance and Participation – if unsuccessful on resit.
HRODC Postgraduate Training Institute’s Complimentary Products include:
1. HRODC Postgraduate Training Institute’s Leather Conference Folder;
2. HRODC Postgraduate Training Institute’s Leather Conference Ring Binder/
Writing Pad;
3. HRODC Postgraduate Training Institute’s Key Ring/ Chain;
4. HRODC Postgraduate Training Institute’s Leather Conference (Computer –
Phone) Bag – Black or Brown;
5. HRODC Postgraduate Training Institute’s 8GB USB Flash Memory Drive, with
Course Material;
6. HRODC Postgraduate Training Institute’s Metal Pen;
7. HRODC Postgraduate Training Institute’s Polo Shirt.
**Please see product images, as a separate file - Complimentary Products For Students
and Delegates, from HRODC Postgraduate Training Institute.**
Daily Schedule: 9:30 to 4:30 pm.
Location: Central London and International Locations
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Schedule - Part 4:
http://www.hrodc.com/Course_Schedule_Part_4_London_Full_Time_Postgraduate_
Diploma_MA_MBA_MSc_Short_Courses_HRM_Petroleum_Oil_Gas_Accounting_Bus
iness_English_Communication.htm
Click to book this course:
http://www.hrodc.com/Course_Booking_Form_London_Dubai_Kuala_Lumpur_Paris
_Johannesburg_Cairo_Jeddah_Abu_Dhabi_Kuwait_MBA_MSc_MA_Course.htm
Leading to Diploma-Postgraduate in Warehousing, International Logistics,
Inventory and Supply Chain Management (Triple Credit)
By the conclusion of the specified learning and development activities, delegates will be
able to:
 Effectually manage the operations and functions of warehousing;
 Classify distinctions between warehousing processes;
 Recognise the emphasis of distribution centres on processing and moving goods on
to wholesalers, retailers, or consumers rather than on storage;
 Evaluate warehousing and distribution strategies from a qualitative and quantitative
perspective;
 Utilise the role that contracts have in warehousing services and the process involved
in attaining a contract to protect both the user and provider;
 Identify the importance of and functions related to warehouse management in
controlling the movement and storage of materials within a warehouse and in
processing the associated transactions;
 Optimize warehouse operations and warehouse space availability as impacted by
equipment layout and product flow;
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
 Facilitate the role of packaging in protecting product to ensure that it gets to the
customer in the operating condition expected;
 Highlight the effect of good communication in the interface between the warehouse,
the carrier and the driver as key to success in terms of contribution to efficacy,
efficiency and cost reduction;
 Consider and analyse many parameters to optimize warehouse location or
placement as both strategic and operational decision that directly influence customer
servicing aspects, cost, and price factors;
 Recognise that safety of personnel and security of product are the basic building
blocks for warehouse operations that can neither be neglected without detriment to
operational efficiency and the bottom line.
 Realise better efficiency and reduction in cost by leveraging the data accuracy and
computing power inherent in today’s integrated information systems.
 Label or categorise a warehouse as “specialized” by the function a warehouse
serves and by the unique nature of the materials and goods handled and stored.
 Facilitate the speed and overall ease of product flow throughout the logistical
system.
 Design an inventory management system which is able to meet the dictates of
market place and support the company’s strategic plan.
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Part 1: Key Issues in Warehousing
 Principles of Warehousing:
Definition;
Types of Warehouse Operation;
Automated Warehouses;
Climate-Controlled Warehouse;
Distribution Centre;
Private Warehouse;
Public Warehouse.
Functions of Warehousing.
 The Warehouse Process:
Receiving;
Pre-receipt;
In-handling;
Preparation;
Offloading;
Checking;
Cross-Docking;
Recording;
Quality and Control;
Put-Away
Order Picking (Methods and Equipment):
Piece Picking;
Case Picking;
Pallet Picking.
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Part 2: Warehouse and Warehousing
 The Concept;
 Meaning and Definition;
 Basic Functions Performed in Warehousing;
 Key Benefits of Warehousing;
 Basic Reasons for Need of Warehouse;
 Features of Ideal Warehouses;
 Types of Warehouses:
Private Houses;
Public Warehouses;
Government Warehouses;
Co-operative Warehouses;
Bonded Warehouses;
Distribution Centres or Warehouses;
Cold Storage;
Export and Import Warehouses;
Climate-Controlled Warehouse;
Field Warehouses;
Agricultural Warehouses;
 Warehousing Strategy;
 Warehouse Operations:
Inventory Control;
Order Picking;
Cross Docking;
Packaging and Labelling of a Product;
Automation in Warehouses;
Modern Trends;
 Warehousing Processes: From Replenishment to Despatch:
Replenishment;
Value Added Services;
Indirect Activities;
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Stock Management;
Stock or Inventory Counting;
Cycle Counting;
The Count;
Security;
Returns Processing;
Despatch;
The Driver.
Part 3: Warehouse Distribution Centre
 Distribution Centre Concept;
 General Warehousing and Distribution Centre Strategies;
Utility of Public Warehousing;
The Contract Warehousing;
The Private Warehousing;
 Design and Layout:
Design Criteria;
Handling Technology;
Storage Plan;
Storage Equipment;
Storage Options;
Data Gathering;
Space Calculations;
Aisle Width;
Other Space;
Example of Warehouse Layout;
Looking for Additional Space.
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Part 4: Warehouse Management and Performance Systems (1)
 Personnel Management:
Personnel;
Labour;
Supervision;
Knowledge Development;
Information Exchange;
Assistance;
Performance Measurement and Feedback;
Interdepartmental Service-Oriented.
 Warehouse Negotiations, Agreements, and Contracts:
Role of Contracts;
Request for Information (RFI), Request for Proposals (RFP), and Request for
Quotes (RFQ);
Negotiating;
Contract Sections and Content;
Key Points;
Examples of Warehousing Servicing Agreement;
Examples of Warehouse Receipt: Terms and Conditions.
 Warehouse Management:
Importance of Warehouse Management System;
Choosing a Warehouse Management System;
The Process;
Selecting the Correct Warehouse Management System;
What to Consider in a Warehouse Management System.
 Warehouse Performance:
Space Evaluation and Utilization;
Personnel Utilization;
Equipment Utilization;
Importance of the Perfect Order;
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Critical Performance Measures;
Common Performance-Type Measures:
Performance Ratios;
Total Number of Exceptions;
Cost and Utilization Measures;
Other Measures of Performance;
Personnel Measures.
Part 5: Warehouse Management and Performance Systems (2)
 The Role of Industrial Product Packaging:
Packaging and Pallets;
Packaging and Minimizing Damage;
Packaging Types;
Efficient Packaging.
 Warehousing and Transportation Interface;
Carrier to Warehouse Interaction.
 Selecting Warehouse Locations;
Primary Factors;
Facility Location Analysis.
 Safety and Security;
Preventing and Reducing Warehouse Accidents;
Protecting Workers and Equipment;
Safe Product Movement;
Safety Cues;
Safe Picking and Replenishment;
Safe Product Staging;
Securing the Product;
Pilferage and Theft;
Damage;
Fire and Water;
Infestation;
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Physical Security Measures.
 Equipment and Information Technology:
Warehouse Management Systems;
Radio Frequency Identification (RFID) Tag and Barcode Technology;
Various Equipment.
 Unique Functioning and Unique Materials Warehousing;
Functional Specialization;
Going Global.
Part 6: Materials Handling and Packaging
 Defining Warehouse Material Handling and Warehouse Packaging;
 Four Dimensions of Material Handling;
 Concepts of Material Handling and Packaging;
 Principles of Materials Handling;
 Storage & Order Picking Equipment;
 Transportation & Sorting;
 Shipping;
 Packaging:
Consumer packaging (Marketing Emphasis);
Industrial packaging (Industrial Emphasis).
 The Role of Packaging;
 General Function of Packaging:
Containment;
Protection;
Efficiency/Utilization;
Apportionment;
Unitization;
Convenience;
Communication;
Tracking;
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Handling Instructions.
 Packaging Design Principle;
 Some Considerations for Packaging Design;
 Kinds of Materials Handling Systems;
 Material Handling Systems:
Mechanized;
Forklift Trucks;
Walkie-Rider Pallet Trucks;
Towlines;
Conveyors.
Semi-Automated;
Automated-Guided Vehicle Systems;
Sortations;
Robotics.
Automated;
Order Selection System;
Automated Storage and Retrieval System.
Information Directed.
 Industrial Shelving and Industrial Racking:
Speedrax Archive Shelving/Storage;
Widespan Shelving System;
Pallet Racking;
Steel Lockers for Personal Storage.
 Channel Integration – Packaging, Containerization and Material Handling:
Part 7: Transportation
 Concept;
 Transportation Functionality and Principles:
Movement of Product;
Objectives of Transportation;
Product Storage.
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
 Principles of Transportation;
 Participation in Transportation Decisions;
 Modal Characteristics:
Rail;
Highway;
Water
Pipelines;
Air.
 Intermodal Operators:
Piggyback/Trailer/Container;
Non-Operating Intermediaries.
 Transport Economics:
Distance;
Volume;
Density;
Stowability;
Handling;
Liability;
Market Factors.
 Multi-Modal Transport System;
 Choice of Mode;
 Containerization;
 Bulk Carrier.
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Part 8: Inventory Management for Organisational Effectiveness
 Inventory Management:
Concept of Inventory;
Poor Inventory Management;
Attributes of Inventory;
Kinds of Inventory:
Raw Material;
Work-in-Process;
Finished Goods;
Maintenance, Repair, and Operations (MRO) Goods;
Transit Inventory;
Buffer Inventory;
Anticipation Inventory;
Decoupling Inventory;
Cycle Inventory.
Inventory Sequencing;
Just in Sequence (JIS);
Last-In, First-Out (LIFO) Method;
First-In, First-Out (FIFO) Method.
Inventory Functionality;
Buffer Uncertainties;
Conceptual Framework of Inventory;
Importance of Inventory Management Systems:
Materials Tracking;
Inventory Management Techniques;
Service Level;
Service Rate;
Categories of Inventory;
Cost Associated With an Inventory;
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Inventory Replenishment:
When to reorder;
How much to reorder;
Creating a Purchase Order.
Economic Order Quantity (EOQ);
Classification of Inventory:
ABC Analysis;
Counting Inventory;
Enterprise Resource Planning;
Inventory Control System: Just in Time (J.I.T.) VS Material Requirements
Planning (M.R.P.).
Part 9: Key Elements of Logistics Management
 Operational Objectives:
Rapid Response;
Minimum Variance;
Minimum Inventory;
Movement Consolidation;
Quality;
Life Cycle Support.
 Understanding Logistics Management;
 Achieving Competitive Advantage through Logistics;
 Conceptualising Logistics;
 Marketing and Logistic Interface:
Considering ‘Availability’;
Effect of Logistics and Customer Service on Marketing.
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Part 10: International Logistics
 Concepts of International Logistics:
International Transportation;
International Warehouse Management;
Packaging;
Inventory Management;
Material Handling;
Information Systems.
 International Intermediaries:
International Freight Forwarders;
Non-Vessel Operating Common Carriers;
Export Management Companies;
Export Trading Companies;
Export Packers;
Custom Brokers;
Ship Brokers;
Ship Agents.
 Sale in International Trade;
 International Documentation;
 Letters of Credit;
 Barriers to International Logistics;
 Market and Competition;
 Financial Barriers;
 Distribution Channels;
 Cargo Insurance and Claims;
Importance of Cargo Insurance
 Who Can Insure;
 Special Features of Marine Insurance;
 Paying the Insurance Premium;
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
 Duty Insurance;
 Kinds of Perils;
 Types of Policies;
 Loss.
Part 11: Logistics and Information and Communications Technologies
(ICT)
 Concepts of Logistics Information;
 Information Functionality;
 Evaluating Logistics Information Systems Application:
Availability;
Accuracy;
Timeliness;
Exception-Based Logistics Information Systems;
Flexibility;
Format.
 Logistics Information Systems Design:
Planning and Coordination Flows;
Operating Flows;
Inventory Deployment and Management.
 Information Technology Application;
 Personal Computers;
 Communications;
 Bar Coding and Scanning.
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Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Part 12: Introduction to Logistics, The Supply Chain and Competitive
Strategy (1)
 Logistics and the Bottom Line:

The Supply Chain Network.
 Competitive Advantage:

Competitive Advantage and the ‘Three C’s’;

The Experience Curve;

Logistics and Competitive Advantage:
Value Advantage;
Cost Advantage.
 Seeking the High Ground:

Logistics and Competitive Advantage;

The Challenge to Logistics and Supply Chain Management;

Gaining Competitive Advantage.
 Supply Chain Becomes the Value Chain;
 Mission of Logistics Management:

Logistics Management Process.
 Supply Chain and Competitive Performance:

Achieving an Integrated Supply Chain.
Part 13: Introduction to Logistics, The Supply Chain and Competitive
Strategy (2)
 Changing Competitive Environment:

The New Rules of Competition:
Investing in Process Excellence Yields Greater Benefits;
Product Excellence;
Process Excellence.

Globalisation of Industry;
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use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc

Downward Pressure on Price:
Price Deflation in Consumer Electronics (UK High Street
Prices);
Inventory Profile of the Automotive Supply Chain.

The Customers Take Control:
Managing the ‘4Rs’:
Responsiveness;
Reliability;
Resilience;
Relationships.
Part 14: Logistics and Customer Value (1)
 The Marketing and Logistics Interface;
 Delivering Customer Value:

Total Cost of Ownership:
Acquisition Cost;
Management Cost;
Operating Cost;
Maintenance Cost;
Inventory Cost;
Training Cost;
Disposal Cost;
Technical Support Cost.
 What is Customer Service:

The Components of Customer Service:
Pre-Transaction Elements:
Written Customer Service Policy;
Accessibility;
Organisation Structure;
System Flexibility.
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Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Transaction Elements:
Order Cycle Time;
Inventory Availability;
Order Fill Rate;
Order Status Information.
Post-Transaction Elements:
Availability of Spares;
Call-Out Time;
Product Tracing/Warranty;
Customer Complains, Claims, etc.
 The Impact of Out-of-Stock:

Shopper Behaviour when Faced with a Stock-Out;

The Impact of Logistics and Customer Service on Marketing.
 Customer Service and Customer Retention:

Using Service to Augment the Core Product;

Customer Retention Indicators.
 Market-Driven Supply Chains:

Linking Supply Chain Processes to the Value Proposition;

Linking Customer Value to Supply Chain Strategy.
 Customer’s Service Needs:

Identify the Key Components of Customer Service;

Establish the Relative Importance of those Service Components to Customers;

Identify ‘Clusters’ of Customers according to Similarity of Service Preferences.
 Customer Service Objectives;
Part 15: Logistics and Customer Value (2)
 The Cost Benefit of Customer Service:

The Costs of Service;

Probability of Level of Sales;
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Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc

Service Levels and the Normal Distribution;

Shifting the Costs of Service.
 Setting Customer Service Priorities:

The ‘Pareto’ or 80/20 Rule;

Managing Product Service Level:
Seek Cost Reduction;
Provide High Availability;
Review;
Centralised Inventory.

Customer Service and the 80/20 Rule;

Critical Value Analysis.
 Setting Service Standards:

Probability of a Complete Order:
Pre-transaction:
Stock Availability;
Target Delivery Dates;
Response Times to Queries.
Transaction:
Order Fill Rate;
On-Time Delivery;
Back Orders by Age;
Shipment Delays;
Product Substitutions.
Post-transaction:
First Call Fix Rate;
Customer Complaints;
Returns/Claims;
Invoice Errors;
Service Parts Availability.

Composite Service Index.
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Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Synopsis of Diploma – Postgraduate, Postgraduate Diploma and
Postgraduate Degree Regulation
Postgraduate Diploma and Diploma – Postgraduate: Their Distinction
and Assessment Requirement
Delegates studying courses of 5-9 days duration, equivalent to 30-54 Credit Hours (direct
lecturer contact), will, on successful assessment, lead to the Diploma – Postgraduate. This
represents a single credit at Postgraduate Level. While 6-day and 7-day courses also lead
to a Diploma – Postgraduate, they accumulate 36 and 42 Credit Hours, respectively.
Delegates and students who fail to gain the required level of pass, at Postgraduate Level will
receive a Certificate of Attendance and Participation. The Certificate of Attendance and
Participation will not count, for cumulative purpose, towards the Postgraduate Diploma.
Courses carry varying credit values; some being double credit, triple credit, quad credit and
5-credit, etc. These, therefore, accumulate to a Postgraduate Diploma. As is explained, later,
in this document, a Postgraduate Diploma is awarded to students and delegates who have
achieved the minimum of 360 Credit Hours, within the required level of attainment.
Credit Value and Credit Hours examples of Diploma – Postgraduate Courses are as
follows:
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Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Single-Credit
30-36
Double-Credit
60-72
Triple-Credit
90-108
Quad-Credit
120-144
10-Credit (X36 Credit-Hours) to 12Credit (X30 Credit-Hours)
360
Other Credit Values are calculated proportionately.
Because of the intensive nature of our courses and programmes, assessment will largely be
in-course, adopting differing formats. These assessment formats include, but not limited to,
in-class tests, assignments, end of course examinations. Based on these assessments,
successful candidates will receive the Diploma – Postgraduate, or Postgraduate Diploma, as
appropriate.
In the case of Diploma – Postgraduate, a minimum of 70% overall pass is expected. In order
to receive the Award of Postgraduate Diploma, candidate must have accumulated at least
the required minimum ‘credit-hours’, with a pass (of 70% and above) in at least 70% of the
courses taken.
Delegates and students who fail to achieve the requirement for Postgraduate Diploma, or
Diploma - Postgraduate - will be given support for 2 re-submissions for each course. Those
delegates who fail to achieve the assessment requirement for the Postgraduate Diploma or
Diploma - Postgraduate - on 2 resubmissions, or those who elect not to receive them, will be
awarded the Certificate of Attendance and Participation.
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Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
Applicants for Diploma – Postgraduate, Postgraduate Diploma and Postgraduate Degrees
are required to submit the following documents:
 Completed Postgraduate Application Form, including a passport sized picture
affixed to the form;
 A copy of Issue and Photo (bio data) page of the applicant’s current valid passport
or copy of his or her Photo-embedded National Identity Card;
 Copies of credentials mentioned in the application form.
 On receipt of all the above documents we will make an assessment of the
applicants’ suitability for the Programme for which they have applied;
 If they are accepted on their Programme of choice, they will be notified accordingly
and sent Admission Letters and Invoices;
 One week after the receipt of an applicant’s payment or official payment
notification, the relevant Programme Tutor will contact him or her, by e-mail or
telephone, welcoming him or her to HRODC Postgraduate Training Institute;
 Non-European Students will be sent immigration documentation, incorporating a
Visa Support Letter. This letter will bear the applicant’s photograph and passport
details;
 Applicants will be notified of the dates, location and venue of enrolment and
orientation;
 Non-UK students will be sent general information about ‘student life’ in the UK and
Accommodation details.
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Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
There are three delivery formats for Postgraduate Diploma Courses, as follows:
1. Intensive Full-time Mode (3 months);
2. Full-time Mode (6 month);
3. Video-Enhanced On-Line Mode.
Whichever study mode is selected, the aggregate of 360 Credit Hours must be achieved.
All short courses can accumulate to the required number of hours, for the Postgraduate
Diploma, over a six-year period from the first registration and applies to both general and
specialist groupings. In this regard, it is important to note that short courses vary in length,
the minimum being 5 days (Diploma – Postgraduate) – equivalent to 30 Credit Hours,
representing one credit. Twelve 5-day short courses, representing twelve credits or the
equivalent of 360 Credit Hours are, therefore, required for the Award of Postgraduate
Diploma.
A six-day course (Diploma – Postgraduate) is, therefore, equivalent to 36 hours Credit Hours,
representing one credit. Therefore, ten short courses, of this duration, equates to the required
360 Credit Hours, qualifying for the Award of Postgraduate Diploma. While double-credit
courses last between ten and fourteen days, triple-credit courses range from fifteen to
nineteen days. Similarly, quad-credit courses are from sixteen to nineteen days. On this
basis, the definitive calculation on the Award requirement is based on the number of hours
studied (aggregate credit-value), rather than merely the number of credits achieved. This
approach is particularly useful when a student or delegate studies a mixture of courses of
different credit-values.
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Warehouse_Management_Material_Handling_Storage_and_Logistics_Operation_London_Stock_Management_Distribution_Centre_Warehouse_Design_and_Layout_Personnel_Management_Wareho
use_Negotiations_Agreements_and_Cotnracts_Warehouse_Management_System_Inventory_Management_Economic_Order_Quantity_EOQ_Industrial_Product_Packaging_Course
Warehousing, International Logistics, Inventory and Supply Chain Management, Leading to Diploma – Postgraduate in
Warehousing, International Logistics, Inventory and Supply Chain Management (Triple Credit), Accumulating to
Postgraduate Diploma, Progressing to MA, MBA, MSc
For those delegates choosing the accumulative route, it is advisable that at least two credits
be attempted per year.
This will ensure that the required number of credit hours for the
Postgraduate diploma is achieved within the six-year time frame.
 On the successful completion of the Postgraduate Diploma, delegates may register
for the Masters Degree, after their successful completion of Course #7: Research
Project: Design, Conduct & Report.
 The Delegates’ Degree Registration Category will be dictated by the courses or
modules studied at Postgraduate Diploma Level. The categories relate to Master of
Business Administration (MBA); Master of Arts (MA) Master of Science (MSc);
Executive Master of Business Administration (Executive MBA). Additional details are
provided in the document entitled: regulation For HRODC Postgraduate Training
Institute Diploma – Postgraduate - Postgraduate Diploma and Masters Degree – MA,
MBA, MSc.
Terms and Conditions
HRODC Policy Terms and Conditions are Available for viewing at:
http://www.hrodc.com/COSTS.htm
Or Downloaded, at:
http://www.hrodc.com/Brochure_Download_Centre.Company_Brochures_Seminar_Brochu
res_Seminar_Schedule.htm
The submission of our application form or otherwise registration by of the submission of a
course booking form or e-mail booking request is an attestation of the candidate’s
subscription to our Policy Terms and Conditions, which are legally binding.
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