Chapter 9 - Review Questions
1. Describe what software agents are.
2. Differentiate the various types of software agents.
3. Describe how techniques such as artificial intelligence and statistical techniques are
used in software agents.
4. List popular software agents currently in use in the commercial world.
5. Identify various activities in e-commerce where software agents are currently in use.
Personal Firefly Bargain Jango Kasbah Auction TeteLogic
Finder
Bot
aTete
Need identification
Product brokering
Merchant
brokering
Negotiation
Purchase and
delivery
Product service
and evaluation
Chapter 9 – Projects
1. Visit www.botspot.com and list some software agents that can assist a buyer
through the different stages of the purchasing process.