June 2014 Issue 22
Community
Feedback
Dear Resident,
In this special edition
of the StreetWise
newsletter we have
attached the 2014
Community Survey.
The survey asks a range of questions about the
community engagement activity the University
and Students’ Guild have pursued with a range
of other partners.
We wish to build on the survey work carried out
in 2011 to improve our understanding of the
community issues that affect residents and better
direct our time and resources in the coming
years.
Your opinion is extremely valuable to us and
we hope you can take around 10 minutes to
complete the attached survey. The deadline for
responses is Monday 7 of July.
An online version of the survey can be filled
in directly here: www.exeter.ac.uk/surveys/
community
For all other enquiries about the University or
students living in the community, the StreetWise
answerphone/email service is available for you.
COMMUNITY SURVEY EDITION
Good Deeds Day
On Monday 24 February student
volunteers from the University
of Exeter took part in a national
Good Deeds Day as part of
National Student Volunteering
Week. 54 students spread out
across the city to help make a
real and practical impact on their
local community and meet some
local residents too.
Student Volunteers at Queen’s Crescent
The volunteers helped with painting a playroom at Bonhay Road Community
Centre, weeding and gardening the St Davids Church grounds, doing maintenance
at the Exeter YMCA and working with YMCA residents to generally impact upon
the area. The day was a huge success with students getting really stuck in and
providing more than 324 volunteering hours in just six hours!
“I spoke to the team of volunteers at Queen’s Crescent and thanked them
for the work they were doing. I understand that well in excess of 60 hours
of work were done in the garden in this one day, which is tremendous. In
addition students were painting the St Sidwell’s community centre, a most
valuable facility in the city.”
Cllr Keith Owen
City Councillor for the St James Ward
Good Neighbour Awards
I look forward to hearing from you
Rory Cunningham, Community Liaison Officer
StreetWise email service:
streetwise@exeter.ac.uk
StreetWise 24hr Answer phone:
01392 726252
Last Month the Students’ Guild asked students, community groups and resident
associations for ‘Good Neighbour’ nominations. The nomination deadline has
now passed, but we would like to thank all those who took time to nominate
one of their neighbours.
“I’m really pleased to be able to reward and recognise good neighbourly
relations in the community and I feel this has been a great year for good
citizenship.”
Chris Rootkin
Vice President Welfare & Community
The winners will be announced in the September edition of the StreetWise
newsletter.
Key contacts
StreetWise Helpline:
for highlighting community issues direct to
the University phone: 01392 726252
or email: streetwise@exeter.ac.uk
Devon Highways:
to report any issue relating to the repair and
maintenance of most public roads – Devon
Highways can also remove illegal signage (flyposting)
in appropriate areas: 0845 1551 004
PC Ian Lugg:
is the Neighbourhood Beat Manager (NBM) for the
Exeter University Community.
Phone: 101
Email: ian.lugg@devonandcornwall.pnn.police.uk
Estate Patrol:
deal with matters of security and safety and provide
a 24-hour presence on-campus. Estate Patrol can be
contacted at any time: 01392 263999
or email: e.patrol@exeter.ac.uk
Exeter City Council’s
Community Patrol:
if you are bothered by noise from premises
that requires investigation phone: 01392 265147
(office hours) or 0845 3511 060 after 5pm
Police switchboard:
to report incidents of public disorder phone: 101,
or for emergencies call 999
Exeter City Council’s
Cleansing Services:
for missed bin collections, to request additional
bins or to make recycling enquiries phone:
01392 665010
Exeter City Council’s
Environmental Health team:
to report accumulations of rubbish likely to harbour
or attract vermin phone: 01392 265193
Civil Parking
Enforcement Officer:
to report parking offences phone: 01392 665901
Term Times 2013-14
Summer term:
Mon 28 April – Fri 13 June
Autumn term:
Mon 22 September – Fri 12 December
Spring term:
Mon 5 January – Fri 27 March
STUDENTS ON THE
MOVE
2014
The Students on the Move project should be well under way by the time this newsletter
has been distributed. The scheme comprises a series of University-subsidised waste
collections for students moving from private accommodation at the end of the
academic year. Since the scheme began in 2009, we have expanded the project to
collect re-usable items and food. We also offer to ‘caddy’ glass to bottle banks for
students without vehicles. The scheme was initially developed because we observed
that not all students left their premises on their last bin-day and the quantity of refuse
at the end of the year can be significant.
The scheme will also offer two large-scale ‘community clearup days’ for all residents
in 10 streets in the St James Ward. Residents in participating streets will receive
an information leaflet soon.
If neighbours observe any large quantities of waste, please look for the ‘Students
on The Move’ collection sticker that should have already earmarked the refuse for
a collection. Unfortunately, the scheme can be mis-used by a small minority of landlords
and builders. If you have any concerns about an address, email streetwise@exeter.
ac.uk and we can check our pickup schedule.
Exeter Green Drinks
Every month people who work in the
environmental field meet up for informal meetings
known as Green Drinks. Exeter University’s
Sustainability Manager, Karen Gallagher, is one of
the coordinators for Exeter.
Green Drinks provides a great way of catching up with people you know and also
for making new contacts. Everyone invites someone else along, so there’s always a
different group, making Green Drinks an informal, self-organising network.
These events are very simple and unstructured, but many people have found
employment, made friends, developed new ideas, and grown partnerships.
Exeter Green Drinks occurs at the Imperial Pub (New North Rd) from 6.30pm until 9pm,
on the third Wednesday of every month. If you decide to attend a meeting, look out
for the Green Drinks sign on the table.
Visit the website for the date of the next meeting in Exeter www.greendrinks.org
‘Love at the Lemmy’
This year has been a fantastic year for
‘Love at the Lemmy’, a welfare project
run by the ECU every Saturday evening to
provide students with sandwiches, water
and a friendly presence outside the Lemon
Grove nightclub. The project is now in its
third year and has continued with its success
following a boost in volunteer numbers.
The positive atmosphere generated by
ECU volunteers has helped to calm the
flow of students leaving the Lemongrove
Help us make less impact on the environment by receiving StreetWise via
an email link to the University website. Please contact Rory Cunningham
directly if you would like to receive this newsletter via email: tel. 01392 726252
or email: streetwise@exeter.ac.uk
Rory would also like to hear your ideas for future articles and features!
www.exeter.ac.uk
before they make their way home. The
prospect of a quick snack and friendly
conversation also helps the volunteers
to engage with students and support any
who need assistance.
Love at the Lemmy’s success and growing
popularity has resulted in additional funds
from the Students’ Guild and the University
and the organisers are looking forward
to supporting even more students in the
future.
Please note that the information you are about to provide will be processed
in confidence. There will be an opportunity to provide your contact details
at the end of the survey if you wish to receive specific updates. An online
version of this survey is available at: www.exeter.ac.uk/surveys/community
COMMUNITY SURVEY
Q1 To what extent do you agree or disagree with the following
statements: (Please tick one answer per statement)
Strongly
agree
Tend to
agree
Tend to
disagree
Strongly
disagreew
Not
applicable
Students who live near me are good neighbours
Student landlords should be more proactive in clarifying
tenant responsibilities
I feel confident about approaching students directly
with any concerns or issues that arise
An early introduction to my student neighbours can help
with positive community relations
Students are lazy when it comes to refuse collection / putting bins out
Community problems can occur when too many HMO’s
(Houses of Multiple Occupancy) are concentrated in one area
Q2 Please indicate which of the following resources (if any) you
rely on for information relating to the University (Please tick
all that are relevant).





The Streetwise Newsletter
The StreetWise ‘Events’ Newsletter (sent via email)
The University Website
The Student Guilds’ Website
None of these
Q3 If you had ongoing problems with your student neighbours
and you were unable to resolve concerns directly with them,
who would you contact first? (Please tick one).





Q5 In the space below, please list any examples of students having
a positive impact on your community. (Please write your answer
in the box below).
 City Council Staff
 Landlords
Estate Patrol (University)  Students’ Guild (University)
Community Liaison Officer (University)
 Letting Agent
Police
Q6 What are the THREE most challenging community issues that
you experience as a resident living in Exeter, which are caused
by students? (Please rank the issues with a 1, 2 and 3 – with 1
representing the most challenging issue).
• Domestic noise
• Transient noise (i.e. noise from people moving through
an area, rather than from a house or flat)
• Refuse/Recycling disposal
City/County Councillors
• Poorly maintained gardens
Someone else (SPECIFY)
• Concerns about crime/personal safety
• Parking problems
Q4 When concerns have been raised with student tenants in
the past, how do issues typically change? (Please tick).




Issues tend to improve Issues tend to remain the same Issues tend to get worse
Not applicable
• Low-level Anti-social behavior (i.e. negative behavior that
may not be considered criminal)
• None of these
• Other (please specify)
Q7How important do you think each of the following are to local
communities? Please rank each one; 1= Very important
2 = Quite important, 3 = Not very important, 4 = Not at all
important.

Community Liaison Officer. Providing a first point of contact
for student/community queries, attending community meetings,
promoting good citizenship and managing community projects that
enhance community relations.

The Student Community Wardens. Helping to resolve
community issues with weekly walkabouts, attending community
meetings, supporting students with appropriate advice/ information
and developing grass roots community projects.
Q11 Optional: If you would like to receive any of the following,
please tick and also provide your contact details

Information regarding meetings that shape our ongoing community
engagement activities

Our free termly ‘Events newsletter’ (sent via email) – detailing
events and activities open to members of the public

None of these
Name:
Address:

The StreetWise Fund. Grants of up to £500 for community
groups and organisations with project ideas that enhance student/
community relations. The fund has previously helped with street
parties, community clear up events and gardening projects.

S ubsidised Refuse/Recycling Schemes. Subsidising additional
student waste collections at the end of term, donating various
re-usable items to charity, and ‘caddying’ glass to bottle banks
for students without access to vehicles.
Q8 Focusing on the past two years - which of the below statements
would you most agree with? (Please tick).

Relations between students and the local community have improved

Relations between students the and local community have declined

There has been no difference in the relationship between students

Email:
Tel:
Q12 (OPTIONAL) Please indicate your postcode:
Q13 (OPTIONAL) Please indicate your street name:
and local community
Q14 How long have you lived in Exeter? (Please tick):
Unsure





Q9 Are there any new community initiatives/campaigns that you feel
the University should invest in? (If yes, please specify below).
Up to 6 months
6 months - 18 months
18 months - 3 years
3 years - 5 years
More than 5 years
Q15 Finally, if you have any further comments or suggestion about the
University or students, please explain them in the box below:
Q10 H
ow often do you use facilities or services based
on the University‘s campuses? (Please tick).
Daily
Weekly
Monthly
Yearly
Never
University libraries
Public lectures
Sports facilities
Theatre/Arts performances
Public artwork/exhibitions
Cultural events
Open campus space (for walking, picnics, etc)
Thank you for taking the time to fill in this survey.
Please return before July 7 2014.
2014AS024
www.exeter.ac.uk