NEW STUDENTS’
GUIDE 2015
1
Welcome to the New Students’ Guide, which we have put together to help you navigate your first weeks as a student at the University of Exeter. Please take the time to read everything here, work through the checklist inside the back cover, and keep this guide for future reference.
We also recommend you take time to look at www.exeter.ac.uk/newstudents which has lots more information for new students. Have a great start to your time here at the University!
CONTENTS
Welcome from the Vice-Chancellor 1
Education at Exeter 10-11
Freshers’ Week at a glance 2-3
Student Finance 12-13
Arrivals weekend, settling in, necessary administration
4-5
Sport 14-15
Arts and Culture 16
Supporting you at Exeter 6-7
Accelerate17
Academic Induction 8
Student Services Directory
18-20
Information for non-UK students 9
Checklists 21
WELCOME TO THE
UNIVERSITY OF EXETER
I’m delighted that you have chosen to study with us, and congratulations
on getting a place! This is a very exciting time to be at the University of
Exeter, especially as we start a year of celebration to mark our Diamond
Jubilee. For the first time this year we have been ranked in the top 10 of all three major
UK higher education league tables at the same time. Our research reputation continues to grow, with an excellent result at the 2014 Research Excellence Framework and in the
latest Leiden Rankings, where we are rated 6th in the UK, 8th in Europe, and 34th in the
world for our scientific impact and collaboration. All this further secures our place at the
very top table of UK universities, which means that you have worked very hard to earn a
place here, so well done!
I appreciate that there is a lot for you to take
in when you first arrive at university, which is
why we set aside this first week entirely for new
students. I hope you find this time useful for
understanding how your programme of study
works, exploring the campus and the local area,
and getting to know new friends.
Our campuses are truly wonderful places to live
and study, with some of the best facilities and
support of any university in the UK, and they
provide a friendly and welcoming atmosphere,
innovative programmes and a great student
experience. And remember, our experienced staff and dedicated student Welcome Team are
on hand throughout the week to help you settle
in to university life.
For new undergraduates, a key date for your
calendar is Grand Challenges. Grand Challenges
is the summer showpiece conclusion to your
first year. It’s a unique chance to collaborate with
top academics and industry experts in finding
solutions to the world’s problems, and will hone
the skills you’ve developed during the year as well
as introducing you to many more.
On behalf of all my colleagues I hope that you
will have a truly wonderful time here. We look
forward to supporting you to achieve the highest
academic standards in your chosen programme,
and your hopes and aspirations for the future.
PROFESSOR SIR STEVE SMITH
VICE-CHANCELLOR AND CHIEF EXECUTIVE
2
3
FRESHERS’
WEEK
AT A GLANCE
ARRIVE AND SETTLE IN
ACADEMIC
INDUCTION
You will have a variety of meetings
arranged with your College throughout
the week. Your timetable can be found
on exehub. This is your core timetable
and all other activities fit around it
FIND OUT MORE
ABOUT UNIVERSITY
SUPPORT SERVICES
Book onto a Library tour
Attend ‘How To’ information days
(Monday, Wednesday, Friday in the Forum)
Complete module selection if you
haven’t already done so
Register with AccessAbility if necessary
Are you ready to study? Look at ELE
Collect your accommodation keys along
with your Welcome Pack and read it
BE READY TO
STUDY ON DAY
1 AND ENJOY
YOUR FIRST
YEAR AT EXETER
Set your preferences in My Career Zone
Familiarise yourself with exehub
Collect your UniCard
INTERNATIONAL STUDENTS
Get to know your accommodation
and your neighbours
Attend International Student
Welcome Programme
Take a campus or city tour
Remember to call home
Start planning your Freshers’ Week
The Welcome Team are here all week to help
ADMINISTRATION
Activate your IT account
Online University registration before 3 October
Complete and return room inventory
GET TO KNOW
SOME PEOPLE AND
HAVE SOME FUN
Download iExeter to your smartphone
Try a few of the 900 or more events and
taster sessions throughout the week
Pay your fees by 21 September
Join the Sports Centre
INTERNATIONAL STUDENTS
Get involved in Arts and Culture
International Student Clearance
Join societies and sports clubs
at the Activities Fair on Saturday
Police Registration
Open a bank account
Register with Student
Health Centre
Chill Out Sunday with your
new flatmates
4
5
YOUR FIRST FEW DAYS
Freshers’ Week is our induction week and
is open to everyone at every level of study
who is ‘fresh’ to their programme. It’s a
great opportunity for you to find out your
course details and meet the people on your
programme during Academic Induction, settle
in to university life before term begins, make
yourself at home in your accommodation,
meet new friends and explore your
surroundings. Throughout Freshers’ Week
all the University staff and Students’ Guild
Welcome Team volunteers are here to help you.
SETTLING IN
You’re probably fed up with everyone telling
you that university was the best time of their
lives. Yes, it can be great but the first few days
and weeks can be a rollercoaster of emotions.
You arrive with a suitcase full of stuff and a
head full of expectations. You’re surrounded
by new people who are all trying to make an
impression. It may look as if everybody else
knows what they’re doing, but many don’t.
If you are thriving in this environment then
that’s fantastic. But if you’re not, please don’t
worry; you’re not alone. You don’t have to
make all your new friends in the first few days.
You don’t need to have all your timetable
and classes sorted out straight away, and you
definitely don’t have to know everything by the
end of Freshers’ Week. Transition can take time
and it isn’t a process you can rush.
It’s important to us that you feel settled and
secure throughout your time studying with us.
However, there are some things you must do
as a new student. If you feel overwhelmed in
the first few days, then concentrate on getting
these things done, and the rest can wait:
S tart with your core Academic Induction
timetable and work from there
Read your Welcome Pack guides
K
ey administrative tasks are listed inside the back cover
THE STUDENTS’ GUILD
WELCOME TEAM
The Students’ Guild Welcome Team volunteers
are on hand throughout Freshers’ Week
to ensure you have a safe, enjoyable and
productive time. You can’t miss them in their
bright pink t-shirts! They’ve been hand-selected
from our students, and it’s their job to help
you in whatever way they can. There are also
plenty of support services to help you. You can
access these via email, our website, personal
appointments, or come and meet them at the
‘How to’ days during Freshers’ Week (see page
6). They are also listed in the student services
directory on page 18-20.
IEXETER
If you have a smartphone you can download
our free University of Exeter app, iExeter,
which is available from the App Store and
Google Play. iExeter is your mobile guide
to Freshers’ Week; you can search by day
and by campus for activities. Keep it on your
smartphone for access to your email and
timetable, as well as information about the
library, free study spaces, and personalised
course materials.
GETTING INVOLVED
Participating in activities on campus is a great
way of meeting people, making friends, building
networks, and maybe even adding experiences
and responsibility to your CV. There are a
huge number of events taking place across the
university during Freshers’ Week, organised by the 170 clubs and societies and the 49
sports clubs. Each society has at least one
activity planned, many of which are free taster sessions.
All societies charge varying membership fees, so why not try a free activity before you join? You can join a student society online at any point in the year by visiting the societies page on the Guild’s website:
www.exeterguild.com/societies
You can read more about our arts and culture and sport provision later in this guide.
6
7
SUPPORTING YOU
AT EXETER
HOW TO…?
To help you adapt to university life more easily,
we have organised three ’How to...?’
Information Fairs during Freshers’ Week. These
will take place in the Forum on the Monday,
Wednesday and Friday from 10:00 to 16:00.
Each day has a different theme; make sure
you come along each day so you don’t miss
anything important. Even if you don’t think you
need them now it’s worthwhile coming along
anyway; you’ll probably pick up a few free
goodies and learn something interesting too!
MONDAY: HOW TO SETTLE IN
Monday is all about the support, advice and
help available at the University; from assistance
adjusting to living in halls to getting your
valuables security marked. You can meet the
Chaplains in their Freshers’ Week sitting room
or speak to our AccessAbility team and see
what they can offer, including assistive IT and
dyslexia awareness.
WEDNESDAY: HOW TO
LIVE WELL
Wednesday in the Forum is about health and
wellbeing, with cooking tips, fitness classes,
complimentary health sessions, hints about
foods to boost your brain power, information
for cyclists, creativity sessions, and the chance
to cycle your way to a free smoothie.
FRIDAY: HOW TO STUDY
SMARTER
Friday introduces you to all the resources
that can help you make the most of your
academic life, including IT facilities, the Student
Engagement Team, Foreign Language Centre,
English language support for international
students, and volunteering opportunities,
and lots of free stuff.
A full list of who can help can be found at the back of this booklet. Here are some main support services.
Student Information Desk
(SID)
This is your first point of contact for central support services dealing
with a range of issues including finance, emotional wellbeing, disability,
accommodation, and international student support. Based in the Forum
and at St Luke’s, SID is open six days a week during term time.
Your College
Colleges support your learning whilst at Exeter. College teams include
a Dean/Head of School, support offices, academics, Personal Tutors
and Student/Staff Liaison Committees to ensure your views are
represented.
Accommodation
Please speak to our Accommodation Office about any issues with
your university accommodation allocation, or to the Residence staff
about any practical issue with your room. You will have a Residence
Life Mentor allocated to you throughout your stay. If you are living in
non-University accommodation our Community Wardens are there to
support you.
8
9
ACADEMIC INDUCTION
Academic Induction is your core timetable
during Freshers’ Week, and your sessions may
run across the whole week. All other activities
must fit around these. Most societies put on
multiple events during Freshers’ Week, so if
there is a clash check the online events guide to
see when you can catch your favourite society
at another time.
You can view your personal Academic
Induction timetable via iExeter and exehub. If there are any issues with your timetable
please contact your Academic College Office.
INFORMATION FOR INTERNATIONAL
AND EU STUDENTS
College of Humanities
www.exeter.ac.uk/humanities/freshers
Archaeology, Art History and Visual Culture,
Classics, Drama, English, Film, History, Liberal
Arts, Modern Languages and Theology
College of Social Sciences and
International Studies
www.exeter.ac.uk/socialsciences/freshers
Anthropology, Arab and Islamic Studies,
Law, Criminology, Philosophy, Politics and
International Relations, Sociology, Strategy and
Security Institute
Studying abroad can be as challenging as it is
exciting. We have designed the International
Student Welcome Programme to ensure that
you are given all the support and advice you
need to settle in at Exeter. You can ask any
questions at the International Student Drop In,
based in Forum seminar room 4, from Monday
– Thursday (16:00-18:00). We encourage
you to participate fully in all Freshers’ Week
activities. This will help you learn about Exeter
life during your first week.
cademic support and representation in
A
your College
www.exeter.ac.uk/lifesciences/freshers
Biosciences, Geography, Psychology, Sport and
Health Sciences
We also recommend you request a Global
Chum mentor to answer your questions and
introduce you to Exeter life after Freshers’
Week. If you haven’t requested one already
please go to the Global Chums stand at the
Activities Fair on Saturday 20 September.
nderstand your programme structure and
U
the year ahead
College of Engineering, Mathematics
and Physical Sciences
INTERNATIONAL STUDENT
CLEARANCE
Your Academic Induction will include:
Welcome from your Head of College/
Discipline
Meet your personal tutor
Meet your fellow students
Finalise your modules
F amiliarise yourself with your academic
building
The Business School
www.exeter.ac.uk/business/ugfreshers
www.exeter.ac.uk/business/pgfreshers
Accounting and Finance, Economics, Business,
Management, Marketing and Tourism
College of Life and Environmental
Sciences
www.exeter.ac.uk/emps/freshers
Computer Science, Engineering, Mathematics,
Natural Sciences, Physics and Astronomy
The University of Exeter Medical
School
www.exeter.ac.uk/medicine/freshers
Medical Sciences, Medicine, Medical Imaging
Flexible Combined Honours
www.exeter.ac.uk/fch/freshers
Your Welcome email from Admissions will
state whether you need to present original
documentation to the University prior to
completing online registration. Details of
International Student Clearance can be found at
the front of the Freshers’ Week Events Guide.
ERASMUS, EXCHANGE AND
STUDY ABROAD STUDENTS
You may have paperwork from your home
university that needs to be signed. Please leave
this with the International Student Clearance
team in the Forum during Freshers’ Week.
More detailed information on the following
can be found at www.exeter.ac.uk/
internationalstudents/prearrival
P
olice Registration
Making a visa application
Opening a bank account
Student Health Centre registration
SUPPORT AFTER FRESHERS’ WEEK
Your orientation to Exeter doesn’t stop at the
end of Freshers’ Week. You might still have
lots of questions. Don’t worry; you can always
contact the International Student Support
Office at sid@exeter.ac.uk
You will receive a monthly e-newsletter
called ‘Your International News’. Please read
it thoroughly for updates and news relevant
to non-UK students. There are lots of
opportunities for you to get involved and meet
people at Exeter as well as our exciting cultural
programme on campus.
www.exeter.ac.uk/internationalstudents
For the most up-to-date information
about Freshers’ Week, see the
Freshers’ Week Events Guide, iExeter,
exehub, and look for the international
student specific events.
10
11
EDUCATION AT EXETER
The University of Exeter is an ambitious,
international university.
students attractive graduate employees and
investable entrepreneurs.
We have a strong tradition of providing
education of the highest quality, inspired by
world-leading research, which we deliver
from our campuses in the South West of
England and with partners across the world.
An active global citizen
Our graduates will leave the University of
Exeter with a commitment to actively engage
in society, an awareness of sustainability issues,
and an understanding of the cultures and views
of others in the world.
At the heart of our approach is a supportive
community and strong partnership between
our staff and our students that influences
every part of the Exeter experience and is
central to our success.
OUR MISSION
o create an educational experience for all
T
our students that is recognised globally as
exceptional and that equips our graduates to
make a positive difference in the world.
o enable our graduates to make that
T
positive difference, our students will develop
a range of attributes that prepares them for
future success. These attributes embody our
values, reflecting their student experiences
of learning with us.
A creative and enterprising team player
Exeter graduates will possess the creativity and
drive to inspire change, with an ability to work
collaboratively with the widest range of people,
whatever their chosen professions.
A leader able to effect change
All Exeter students will graduate with
experience of leading and effecting change,
empowering them to make a responsible
and sustainable difference as a future leader,
whatever the context.
confident, resilient and adaptable
A
individual
Exeter graduates will be equipped to be
effective and influential in any context, with the
integrity, attitude, mental resourcefulness and
knowledge to succeed, regardless of personal
circumstance.
THE EXETER GRADUATE
YOUR FIRST YEAR AT EXETER
In addition to gaining expertise in their chosen
academic field, the Exeter Graduate will be:
Alongside immersing yourself within your
chosen discipline and studying for your degree,
we encourage you to join societies, volunteer,
develop professional skills and really engage
with the world beyond your studies.
A critical thinker and problem solver
The ability to think critically, analyse, and
challenge, is the essence of what makes Exeter
GRAND CHALLENGES
2016: WHICH CHALLENGE WILL
YOU CHOOSE?
Grand Challenges helps you engage with the real world,
doing something meaningful that you can be proud of. GRAND CHALLENGES PARTICIPANT
Yes, I was part of that and it was amazing!
www exeter.ac.uk/grandchallenges
GRAND CHALLENGES
Grand Challenges is an annual programme,
unique to Exeter, in which undergraduate
students work together in interdisciplinary
research groups, alongside some of our top
academics, to address some of the greatest
challenges of the 21st century. From mental
health to population pressures, sustainable
tourism to global security – and many more –
which Challenge will you choose?
You don’t need to have knowledge of these
subjects beforehand. Grand Challenges is a
great opportunity to pick a subject outside of
your area of study and add a new dimension
to your learning experience. Your contribution
to the programme will be recognised on your
degree transcript, you’ll receive a certificate of
participation and depending on your course
you may even have the option to take Grand
Challenges as a credit-bearing module.
@uofe_challenges
This is your chance to broaden your intellectual
horizons whilst meeting new people from
across the University, improving your
employability skills, as well as accessing the
vast range of resources available at Exeter.
Each Challenge is led by an academic who
specialises in the Challenge subject, and staff
are committed to sharing their knowledge and
expertise to support your research.
Grand Challenges offers a fun and inspiring
experience. Previously students have created
apps, built robots, performed plays, run social
media campaigns, lobbied politicians and gone
on to work with the Guild and University to
implement real change. Grand Challenges
2016: What impact will you have?
SAVE THE DATE
6-10 JUNE 2016
12
13
STUDENT FINANCE:
WHAT DO I NEED TO DO?
TUITION FEES
Tuition Fee Invoice will be displayed during
A
online registration
HOW CAN I PAY?
FAQS
Credit or debit card
Online at: www.epay.ex.ac.uk
What do I do if I haven’t received my government funding?
ecurrent Card Payments (RCP) pay in up
R
to six instalments online
(Tuition fee loan, maintenance loan,
maintenance grant, etc.)
nce you have completed online
O
registration, you can check what you need
to pay by logging into exehub, clicking on
the Finance tab and viewing your ‘Statement
of Account’.
elephone: 0300 555 0444 (UK calls) or
T
+44 (0) 1392 724724 (International calls)
Bank transfer – International students only
ACCOMMODATION
If you have not completed online
registration, the amount to be paid can be found on your accommodation contract. If you have paid a £300 deposit, please remember to reduce your Term 2 and 3 accommodation payment by £150 each.
ia Western Union Business Solutions at:
V
www.geoforeducation.com/exeteruni
Bank transfer – UK and EU only
If you wish to pay from a UK or EU bank
account, please email sid@exeter.ac.uk for details
UK cheque or bank draft
nce you have completed online
O
registration, you can check what you need
to pay by logging into exehub, clicking on
the Finance tab and viewing your ‘Statement
of Account’.
WHEN DO I NEED TO PAY?
ail: please make cheques and drafts
M
payable to the ‘University of Exeter’ and
send to: Cashiers Office, Northcote House, The Queen’s Drive, Exeter, Devon, EX4 4QJ
+ The figure stated in your
accommodation contract
# applies to 51 week contracts only
TERM
TUITION FEES
ACCOMMODATION FEES
Autumn (Term 1)
21 September 2015 (50 per cent)
21 September 2015 +
Spring (Term 2)
4 January 2016 (50 per cent)
4 January 2016 +
Summer (Term 3)
N/A
25 April 2016 +
Vacation (Term 4)
N/A
13 June 2016 + #
Ensure you have registered with the
University of Exeter
Ensure you have returned your ‘Student
Declaration’ to the relevant student funding
body www.gov.uk/student-finance
Contact the relevant student funding body
www.gov.uk/student-finance
Contact sid@exeter.ac.uk
What if I’m sponsored or have a
scholarship?
Sponsor (not the Student Loans Company)
Please provide the University of Exeter with
a copy of your financial letter or guarantee
by emailing sid@exeter.ac.uk
Scholarship
Once your scholarship award has been
confirmed by your College, you can check
your ‘Statement of Account’ by logging into
exehub and clicking on the Finance tab. If your scholarship does not appear within
10 days of accepting your award, please
contact sid@exeter.ac.uk
How do I ensure my bursary or
scholarship is paid?
E nsure that you have given consent to share your household income details with
the relevant student funding body; to check you have given permission please call 0845 6034016
Ensure you register online
E nsure you add your bank details during
registration or via exehub account and click
on the Finance tab
* P lease ensure the bank details you provide are correct as the
University of Exeter cannot be held responsible for payments
to incorrect bank accounts.
What financial support is available?
www.exeter.ac.uk/students/finance/
studentfunding
Hardship Funding
The Access to Exeter Bursary
N
ational College for Teaching and
Leadership Bursary (NCTL) – PGCE
students only
The National Scholarship Programme
University of Exeter scholarships
Part time work: speak to the Career Zone
14
15
SPORT AT THE
UNIVERSITY OF EXETER
The University of Exeter is home to some of
the best sports facilities in the South West. In
excess of £20 million has been invested in our
sporting provision at the Sports Park and St
Luke’s Sports Centre, to provide opportunities
for all students to participate in sport and other
recreational activities.
Facilities across both of our Exeter campuses
include gyms, exercise studios, the Devon
Cricket Centre, Exeter Tennis Centre, squash
courts, sports halls, all-weather astro-pitches,
grass pitches, a short-game golf area, and
indoor and outdoor swimming pools.
Over the last 2 years the Sports Park on
Streatham Campus has dramatically expanded
following the construction of the Russell Seal
Fitness Centre. The fully equipped 200-station
facility is at the zenith of health and fitness
technology, providing one of the best gym
spaces in the country.
FACILITIES
Our facilities are available for all students to use
on a casual basis, with personal training and
coaching also available for those who want to
develop and learn under the guidance of an
expert coach.
STUDENT SPORT
Exeter has an outstanding reputation for sport across the board, finishing 6th in the
2014/2015 British Universities and Colleges
Sport (BUCS) national rankings. The Athletic
Union oversees and manages the running of
our 49 student sports, each of which are open for any student to join.
The Athletic Union handbook in your welcome
pack provides information about each of these
clubs and their training times.
Intramural Sport (or IMS) also provides
recreational leagues in a variety of sports
designed to encourage participation and is
open to all students with teams usually
representing halls, subject groups, societies or
groups of friends. Different leagues run every
term and can include football, touch-rugby,
rounders, hockey, netball, and more, allowing
total beginners the chance to compete in
friendly competition.
COACHING
Our coach education programme continues
to expand year on year, offering a variety
of key vocational courses that can increase
employability within the sports industry.
Every year we work with national governing
bodies of sport to create 100s of qualified
student coaches, instructors and lifeguards,
introducing new coaching courses at the
request of students and clubs.
The acclaimed Sports Volunteering Scheme
also works with local schools and clubs to
give students a chance to gain “on the job”
experience of coaching in after school clubs and
PE lessons, whilst earning discounts off their
next qualification.
WELLBEING
Student wellbeing is at the heart of the
University of Exeter’s ethos. Our GP referral
programme provides free personal training
and facility access to students with special
physical and mental health needs. We continue
to develop our wellness and Healthy Halls
schemes to provide free activities to students,
including yoga, Pilates, running and walking
groups on a weekly basis, whilst working with
the International Office, Wellbeing Centre and
Health Service to create new ways to promote
physical and mental health.
For further information on any aspect of
sport at the University of Exeter, please
visit our website www.exeter.ac.uk/sport
email exetersport@exeter.ac.uk, or
call 01392 724452.
16
17
ARTS AND CULTURE
The University of Exeter has a strong Arts
and Culture programme which offers a range
of events, performances, exhibitions, talks,
volunteering opportunities and competitions.
Cultural venues include the Exeter Northcott
Theatre, the Great Hall, the Forum Alumni
Auditorium, the Bill Douglas Cinema Museum,
the campus sculpture trail and several gallery
spaces. There is a flourishing extracurricular
music scene, with over 2,000 musicians active
in 30 music societies and ensembles.
To find out more check out the Arts and
Culture website
www.artsandcultureexeter.co.uk
and the Students’ Guild website
www.exeterguild.org
ACCELERATE
The Accelerate system is a new, innovative
way for you to engage with your teaching and
learning and provide feedback both during and
after modules.
It not only offers a quick and easy way for you
and your lecturers to engage in a dialogue about
your learning but you can also comment and
raise questions about your modules. This may
include problems with teaching or assessment,
or general questions about the material. Both
staff and students are able to respond to
questions and help each other, and you will be
able rate questions and comments to identify
the most useful questions and answers.
www.exeter.ac.uk/accelerate
Accelerate enables you to:
se mobile devices to submit feedback
U
anywhere, anytime.
reate a dialogue with your lecturers and
C
peers through in-module, online discussion.
S ubmit end of module feedback to help
improve teaching.
ake a positive impact on your learning
M
environment.
Please note that for 2015-16 you will only
be able to feedback during your module if
your module lead has chosen to activate this
new function. If this function is active your
module lead will inform you of this.
18
19
UNIVERSITY STUDENT
SERVICES DIRECTORY
CAREER ZONE
COUNSELLING
Search for jobs online, sign up
for employability events, find
volunteering and internship
opportunities, book appointments
with careers consultants, and
much more.
(see Wellbeing Services)
www.exeter.ac.uk/careers
STUDENT INFORMATION DESK (SID)
Contact SID for appointments and information on the following services:
AccessAbility, Accommodation, Career Zone, Chaplaincy, International Students Support Office,
IT Help Desk, Registry Services, Study Skills, Student Finance, Wellbeing Services.
You can also order official student letters, pay your fees, ask a question and much more in person or online.
SID is open six days a week, 08:00-20:00 Monday to Friday and 10:00-15:00 on Saturdays during term time.
Out of term time 09:00-18:00 Monday to Friday.
Access SID through the student portal:
exehub.exeter.ac.uk
www.exeter.ac.uk/sid
0300 5550444
sid@exeter.ac.uk
Ask a question via My Career Zone
www.exeter.ac.uk/mycareerzone
CHAPLAINCY
The Chaplaincy Team covers
seven faiths and serves all
members of the University,
staff and students, regardless of
their faith background, offering
hospitality, confidential support
and pastoral listening.
www.exeter.ac.uk/chaplaincy
STUDENT ENGAGEMENT
AND SKILLS
The Student Engagement and
Skills team offer support for all
students who wish to improve
their personal, professional and
academic skills, through lectures,
workshops and peer support
programmes in Colleges and
interactive online resources on
Exeter’s Learning Environment
(ELE).
the service also offers screening
for dyslexia and dyspraxia and
diagnostic and support needs
assessments. In addition,
AccessAbility also provides support
in applying for the Disabled
Students’ Allowance and open
access PC software.
Please register at:
www.exeter.ac.uk/accessability
0300 5550444 or through exehub
exeter.ac.uk/studentengagement-skills
ACCOMMODATION AND
RESIDENCE LIFE TEAM
01392 725721
If you are living in University
residences, please keep hold of
the Guide to Services and Facilities
which you can find in your
welcome pack when you first
arrive. This guide has important
legal and regulation-related
information which you will find
useful throughout your stay
ACCESSABILITY (disability support)
AccessAbility offers individual
support for students with specific
learning or physical difficulties
or ongoing health conditions;
in residences. The Residence
Life Team is available to help
you throughout your time
here. If you are still looking for
accommodation, contact us to
get up-to-date information about
the options available to you in
both University and private sector
accommodation.
www.exeter.ac.uk/
accommodation
0300 5550444 or through exehub
ARTS AND CULTURE
Get involved with theatre, art,
music and dance on campus
through a programme of student
and public engagement. Find out
what’s on at the University on our
website
www.artsandcultureexeter.co.uk
01392 723649/725858 or email chaplaincy@exeter.ac.uk
COMMUNITY RELATIONS
Our Community Liaison Officer
and Student Community Wardens
offer support for students
living off campus in private
accommodation. Collect a copy of our ‘Community Guide’ from
the Student Information Desk in
the Forum. It’s important that we respect our neighbours and be aware of late night noise as this can be a real problem for
young families.
DIGNITY AND RESPECT ADVISORS
Everyone should be treated
with dignity and respect and
the University’s network of
Dignity and Respect Advisers can
provide support and guidance
on a confidential and informal
basis to any student experiencing
harassment or bullying.
www.exeter.ac.uk/equality/
dignity
EQUALITY AND DIVERSITY
We take our responsibility to
create a safe and welcoming
environment for all our students
very seriously.
FOREIGN LANGUAGE
CENTRE (FLC)
The FLC offer a wide range of
credited undergraduate modules
and non-credit-bearing evening
classes. You can even get ‘with
proficiency in...’ your language
named in your degree.
www.exeter.ac.uk/flc
01392 724306 or email
languages@exeter.ac.uk
INTERNATIONAL STUDENT
SUPPORT OFFICE (ISSO)
ISSO can help with immigration
and visa advice, working during
and after your studies, bringing
your family to the UK and living
in Exeter, as well as assisting in
cultural events on campus.
www.exeter.ac.uk/equality
www.exeter.ac.uk/
internationalstudents
01392 722037
0300 5550444 or through exehub
ESTATE PATROL
AND SECURITY
IT HELPDESK
University security is available 24 hours a day
01392 723999 (internal phone: 3999)
FAMILY CENTRE
Care and education for children
from six weeks to five years of
age. Apply early as places are in
demand.
www.exeter.ac.uk/
communitywardens
www.exeter.ac.uk/staff/
services/family
01392 726252 or email
streetwise@exeter.ac.uk
01392 725416 or email
familycentre@exeter.ac.uk
Supporting all your University IT needs
www.exeter.ac.uk/it/helpdesk
01392 723934 or through exehub
LIBRARY
Our libraries support your
studies and research. We offer
extensive digital resources, books,
journals, a variety of study spaces,
and special collections, We are
open 24/7 with wifi throughout,
computers, print and self-service
equipment.
www.exeter.ac.uk/library
01392 723867 or email library@exeter.ac.uk
20
REPORTING
DISCRIMINATION
Incidents of discrimination can be
reported via the online Reporting
Incidents of Discrimination form.
21
STUDENT HEALTH CENTRES
Streatham Campus: Reed Mews
www.exeterstudenthealthcentre.
co.uk
www.exeter.ac.uk/
reportingdiscrimination
01392 676606 or email
studenthealth@exeter.ac.uk
RETAIL AND FOOD
St Luke’s Campus: Heavitree
Health Centre, South Lawn
Terrace, Exeter
Full list of University run shops and
food outlets
www.theheavitreepractice.co.uk
www.exeter.ac.uk/retailoutlets
01392 222099
SPORT
TRAVEL AND SUSTAINABILITY
All abilities are welcome to enjoy our excellent facilities
and services which include:
inter-university sports teams,
recreational leagues, gyms, fitness classes, swimming pools,
Exeter Tennis Centre, Devon
Cricket Centre, pitches, personal
training, coaching, coach education
and wellbeing programmes.
We live in a beautiful part of the
UK and we need to keep it that
way. Advice and information on
sustainable and cheaper travel
options, recycling, events and
volunteering.
www.exeter.ac.uk/sport
www.exeter.ac.uk/sustainability
01392 725604
VOICE
01392 724452 or email
exetersport@exeter.ac.uk
A listening and information service,
run by students for students. 8pm8am every night during term time.
STUDENT FINANCE
01392 724000
Information on tuition and
accommodation fees, payment
due dates, making payments to the
University of Exeter, and details of
the financial support you may be
eligible to receive
www.exeter.ac.uk/students/
finance
0300 555 0444 (UK calls) or
+44 (0)1392 724724
(International calls) or through
exehub
EMERGENCY CONTACT
NUMBERS
If you are experiencing a serious,
genuine emergency only, contact
the Police, Fire, Ambulance or
Coast Guard by phoning: 999.
Alternatively, contact Estate Patrol
on 01392 723999 for assistance
on campus.
NHS Medical Advice Line 111
Out of hours GP Service CHECKLISTS
First few days
Collect room key
(evenings and weekends)
0845 6710270
Collect your UniCard with your
accommodation keys / collect from the
Forum or CrossKeys
Gas leak
Read your Welcome Pack booklets
Electrical supply failure
Download iExeter to your smartphone
Transco: 0800 111999
Western Power Distribution:
0800 365900
Complete online registration
Water supply failure
Attend your Academic Induction activities
Samaritans
Pay your University fees
South West Water: 0800 1691144
If you are feeling depressed,
despairing or suicidal for whatever reason, the Samaritans
are available to talk and provide support.
08457 909090
First week
Attend the ‘How to’ presentations in the Forum
skype: exetervoice voicemail@
exeter.ac.uk
OUTSIDE AGENCIES
Enrol on your modules (if you haven’t
done so already)
WELLBEING SERVICES
Student Finance England www.sfengland.slc.co.uk
Book onto a library tour
Our Wellbeing team, made up of therapists and mental health practitioners, are all
highly skilled and experienced in
recognising how psychological and mental health difficulties can
affect your studies.
www.exeter.ac.uk/wellbeing
01392 724381 or through exehub
Get your Sport Centre membership
Contact AccessAbility if you need disability support
Log in to exehub, the student portal, and
check your University email account
Provide the University your term time
address (if in private accommodation)
International Student extras
Attend International Student Clearance
(stated if required in Welcome email)
Register with a Student Health Centre
Attend Police Registration (if required on
your visa)
Open a bank account
Attend International Student Welcome
Programme
Set your preferences in My Career Zone
Attend Erasmus or International Exchange
Briefings (where relevant)
Register with the Health Centre
Book a Global Chum mentor
Check your computer for virus protection
www exeter.ac.uk/studentchecklist
www.exeter.ac.uk/newstudents
Find us on Facebook and Twitter:
www.facebook.com/exeteruni
www.twitter.com/uniofexeter