Rio Hondo Community College
Information Technology Strategic Plan
FY 2006-2009
Written by
Information Technology Services
Written February 2006
Updated January 24, 2010
Table of Contents
Executive Summary ...................................................................................................... 1
Technology Vision Statement ...................................................................................................................................................1
Introduction ..............................................................................................................................................................................1
Summary ..................................................................................................................................................................................2
Technological Learning Environment: .....................................................................................................................................3
I.
Integrated Administrative Systems (MIS): ............................................................. 5
A. Enhance Student Experience with Self-Service Access to Information and Services……………………………………...4
B. Assure faculty have the most efficient administrative tools to support students ..................................................................7
C. Assure staff have access to effective and efficient administrative systems to support the campus mission .........................7
D. Support institutional knowledge management for effective decision making ......................................................................9
E. Assure the maintenance of a secure infrastructure to support the integrity of information assets .........................................9
II. Electronic Learning Infrastructure....................................................................... 13
A.
B.
C.
D.
F.
G.
Provide software, hardware, and networking support for faculty, staff, and students........................................................13
Assure faculty, staff, and students have access to secure and maintainable networked personal computers .....................14
Assure effective use of both centralized and decentralized computer labs ........................................................................16
Continued expansion and development of the college’s voice and video Telecommunications Infrastructure..................17
Provide an online interface to campus services, transactions, resources, and systems .......................................................19
Develop an enterprise-wide learning management system ................................................................................................20
III. Technology-Enabled Teaching and Learning ..................................................... 21
A.
B.
C.
D.
E.
Use technology to refocus resources on learning ..............................................................................................................21
Train faculty, staff, and students on new technology hardware and software ....................................................................22
Promote the successful integration of instructional methods and technology ....................................................................23
Create a strong connection between classroom and online learning environments ...........................................................24
Support and sustain a distributed learning environment ....................................................................................................25
IV. Information Literacy.............................................................................................. 26
A. Assure all students receive an introduction to basic information literacy concepts and skills ...........................................26
B. Assure all students develop knowledge of information content and use for their major and chosen field. ........................27
C. Assure the campus community understands the ethical aspects of knowledge and information dissemination .................28
V. Electronic Resources ........................................................................................... 29
A. Provide access to electronic lectures, simulations, images, video, audio, etc. ...................................................................29
B. Provide access to online books, journals, indexes, and abstracts .......................................................................................30
C. Provide pathway/portals that guide users to relevant library and Internet resources ..........................................................31
VI. Bond Funded Information Technology Projects ................................................. 32
A. Technology Infrastructure Project (network upgrade, security and Computer Center relocation): .....................................32
C. Computer Replacement Project: .........................................................................................................................................38
D. MIS Software Replacement Project: .................................................................................................................................40
E. Telephone System Replacement: .......................................................................................................................................42
F. Campus-wide Wireless Network:.........................................................................................................................................44
G. Upgraded Network Campus-wide ........................................................................................................................................44
Executive Summary
Technology Vision Statement
The Rio Hondo Community College strives to offer excellent and innovative educational opportunities to
its students to participate in research activities, to develop collaborative skills and to pursue technology
enabled creative activities. It will also seek to provide quality technology information, technology
assistance and integrated information services for all faculty, staff and students in support of learning
objectives and lifetime career paths.
Introduction
In the workplace of today and the rapidly changing future, today’s student will need to acquire
information processing skills, develop creative presentations of their work, use online collaborative tools
with ease and utilize their advanced technology skills in every aspect of their work and personal lives.
With the emergence of an ever changing, fluid information society and world wide connectivity being
made available to all individuals, it is a necessity that all students, faculty and staff feel at ease with the
new information and technology tools that will be required in their present and future activities.
Educating our students for the world of tomorrow necessitates that the Rio Hondo Community College
acquire and appropriately implement these technologies.
It is our task to ensure that these technology projects are designed, coordinated and implemented in a
timely and systematic manner in order to serve and facilitate the teaching and learning mission of the Rio
Hondo Community College. A timely, seamless implementation of these major technology projects is
needed in order to enhance and expand technology-enabled learning for all the constituents involved—
faculty, staff, community and most importantly the students served--while reducing costs by the efficient
installation and effective implementation of these technologies.
Summary
As the Rio Hondo Community College struggles to deal with the pressures of rapidly evolving
information technologies, the need for continuous innovation, and the pressures of technology funding
priorities it is imperative that the college use its available resources to install, and implement its core
infrastructure to ensure connectivity in every classroom to the Internet, to integrate campus wide
administrative systems and to establish effective security systems of the campus wide infrastructure. This
expenditure often involves the purchase of various assets, i.e. mainframes, servers, operating software,
communication systems; cabling and connectivity; as well as funding of technology personnel. This core
will provide students with an electronic and information based infrastructure, faculty with effective
administrative systems, and the Information Technology department the ability to assure on-going
maintenance and security of these assets.
In addition, technology implementation should then expand out to the individual classrooms, computer
labs and specific buildings that will provide the instructional tools (i.e. presentation equipment,
networked personal computers, etc.) and resources for faculty, staff and students. These technologies will
provide the basis for an enhanced learning environment, better communication and the development of
competitive, marketable job skills for the college’s students.
Furthermore, no technology implementation would be completed without the concurrent as well as
ongoing professional development of faculty and just-in-time training of staff. The development and
integration of the following skills i.e. E-mail, Internet usage, word-processing software, database
software, publishing applications, Web Protocol, and online data analysis are essential. If the college is to
improve student learning outcomes and productivity gains for staff. Research studies have stated and
proven that just-in-time support and ongoing training improves the overall adoption of new technologies
and eases the integration of instructional technology practices into the curriculum.
With a timely implementation, concurrent, ongoing monitoring and evaluation of technology milestones
in the college’s strategic technology plan. We can meet our ultimate instructional goals as outlined in this
document.
Rio Hondo College has been successful in implementing technology for many years. Our major goal in
technology implementation is: “To meet the changing technological needs required to support the
educational process and to enhance student access and success”.
Our challenge in technology planning for the next 10 years is to consolidate and build on the
achievements already made. Our technology priority are now being given to planning with knowing that it
encompasses the facilities master plan, the educational master plan, Bond building program and the
technology plan.
We have also been working with Vantage Technologies our IT consultant to develop and define new
Technology Standards for the new and remodeled buildings. This will help ensure future technology
development is compatible with the college current technologies.
2
Technological Learning Environment:
The success of an academic technology plan can be measured by the effective use of resources to support
successful learning outcomes for students. With this goal in mind, close attention to project costs,
seamless implementation and project management of technology resources are key factors in obtaining
the desired end result.
By fiscal years 2009/2010 technology at Rio Hondo Community College should support our learning
environment with the following characteristics:

All course management activities (e.g., rosters, prerequisite checks, testing, grading) are
supported by the new Banner/AccessRio course management systems.

Faculty and students have access to technology tools which assist in measuring student progress
against learning objectives throughout the semester.

State-of-the-art teaching and learning technology for students and faculty includes online web
access to computing, communication, and collaboration tools are currently available.

We have implemented a new Blackboard Web accessible distance learning software and it is
hosted off campus for 24/7 access and support.

Information literacy is embedded throughout the curriculum to build students’ critical thinking
skills and to ensure a skill-set that will assure successful careers for our graduates.

Students, faculty, and staff currently have access to technology training, help-desk support, and
other technology-enabled support services.

Network connectivity is enhanced so that data, voice, and video can be delivered to classrooms or
individuals, and campus-wide wireless connectivity is available in many locations across the
campus.

A wide variety of networked library/information/learning resources including published
electronic text and testing materials are made available from local, regional, national, and
international sources.

Faculty and staff have real-time and accurate data access to appropriate individual student
information allowing a better understanding of student progress and facilitating quality advising,
i.e. with new Banner/AccessRio MIS system.

All campus classrooms are networked and have appropriate electronic display and presentation
equipment.

Teaching computer labs are available to faculty for instruction and course development.

Assistive technologies campus-wide should be acquired and implemented to increase access to
learning opportunities for our students regardless of their disabilities.

A secure Wireless system is currently accessible in all buildings, around buildings, quads and
student gathering areas.
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Technological Learning Environment –cont-:

Access Control System for buildings – Our current one card ID system is being upgraded and
implemented so we can have ID card access to doors as new buildings or remodel building come
on-line.

Security – Camera Surveillance system are being implemented as new and remodeled building
come on-line.

Student, staff and faculty self service access to personal data is available with our new
Banner/AccessRio or AccessRio MIS system.

We have created a video projector and AV standard for campus-wide implementation.
4
I.
Integrated Administrative Systems (MIS):
The Rio Hondo Community College has engaged in a system-wide project to replace campus legacy
administrative systems with an enterprise-wide best practices solution for student fee processing, human
resources, and student administration. This solution will improve the collection, information processing
and retrieval of all data pertinent to the college’s financial, human resources and student administration
needs.
A. Enhance Student Experience with Self-Service Access to Information and Services
Web based self service allows students to conduct administrative activities such as registration, fee
payment, and personal information updates in a timely, efficient manner. Rather than visiting a number of
offices on campus during business hours, completing forms, and obtaining signatures, they can complete
these administrative tasks anytime (24/7), anywhere, and therefore streamline the registration process.
These changes allow the student to focus more of their time on learning activities as opposed to time
consuming administrative tasks, will reduce the paperwork processing workload of administrative staff
and streamline the registration process. Real-time access to student data information and services
provided, such as degree audit, help students make appropriate decisions to more effectively and
efficiently move them through their academic career choices and outcomes.
Strategy
 Implement Banner/AccessRio Information System including the following modules:
1.
2.
3.
4.
5.
6.
Academic Advising - degree audit, transcripts, advising
Financial Aid - applications, status, awards
Student Records - online web registration, student services
Admissions - online applications, transcripts, transfers, test scores, online catalog
Student Financials - fees, account status, fee payment
Implement a Human Resources and Financial Aid systems to aid the information processing
and decision making needs of the administration, faculty and staff.
Performance measures
 Integrated support modules
 Distance Learning – Virtual College
 Student Satisfaction and Success
 Ease access to data and information
Projects Accomplished
 Review current Santa Rosa MIS (Complete)
 Define manual processes which need to be automated (Complete)
 Define system inadequacies (Complete)
 Modified Santa Rosa MIS system to accept Electronic Signature on-line (Complete)
 Rewrote Santa Rosa MIS to accept PFN and the key field not the SSN (Complete)
 Made major modification to our Santa Rosa MIS Max Hours report and other FTES programs
(Complete).
 Start design and training of the new Banner/AccessRio MIS (On-going)
 Develop and train User Area’s on the new Banner/AccessRio system (On-going)
 Evaluate and write current MIS business rules (BPA) Complete)
5




Develop Banner/AccessRio Data Standards (Complete)
Data Migration to the Banner/AccessRio system (Complete)
Define and write Banner/AccessRio functional user interface projects (In Progress and 50%
Complete)
Develop Banner/AccessRio User Access Security Team to determine who can access certain data
(Complete)
Recommendations
The following are some of the steps we have followed in our evaluation and potential system
integration: (All items below in this Recommendation Section have been completed):







County PeopleSoft Accounting and Payroll Systems
County HR and College HR interface systems
FAM Financial Aid System – (Scheduled for replacement in 2010)
Escape Purchasing System
EPOS Touch-tone Registration system, now Tier Technologies (Being phased out)
EPOS On-line Student Support system (Being phased out)
Eliminate as many scanning applications as possible under Banner/AccessRio (Scanning
for Administration of Justice and Community Services)
Note:
The SAFER Financial Aid System runs on the HP3000 will be used until
Banner/AccessRio Fin Aid is implemented. Integration will have to be with the Regent
Financial Aid Management (FAM) system. We will replace it with the new integrated
Banner/AccessRio Financial Aid in Spring 2010.
The touch-tone and web systems will not be evaluated for integration. These systems are
specifically written for the Rio Hondo’s Santa Rosa MIS. This system will be phased out
with the implementation of the new Banner/AccessRio MIS.

Performed site visits and interviewed clients to see if the system actually delivers
all that it promises (on-going)
New MIS Selection to Implementation (All these activities have been completed ):
 Determined the MIS applications or modules to be replaced.
 Established college evaluation committee
 Established college evaluation committee
 Considered ease of integration with the following systems:
 The Evaluation Committee agreed on at least two vendors and makes recommendations
 Vendor Contract Negotiated
 Board Approved purchase of SunGard’s Banner/AccessRio software
 Determined Database Management System, i.e. Oracle
 Determined HP hardware platform & maintenance requirements
 Started implementation Process
 Hire Project Manager to coordinate the software implementation process
 Determine key users for the implementation
 Hire back-fill staff for key positions during implementation
 Database training and implementation
 Started Training on HR, Fin Aid and student modules (Scheduled for June 2010)
6




The Mock implementation processing under Banner/AccessRio begins in May 2009 (On Target)
Human Resources Banner/AccessRio module go live date is Summer 2009
Student Banner/AccessRio module go live date is October 2009
Fin Aid Banner/AccessRio module go live date is June 2010
B. Assure faculty have the most efficient administrative tools to support students
It is essential that faculty have consistent and accurate information for advising students and managing
courses. Student biographic and demographic data provides faculty and department chairs with
information to effectively structure programs and courses to meet student demand. While this
information has always been collected, immediate access to student data, facilitated through the power of
technology, (i.e. integrated enterprise-wide information systems) will empower educators to target
instruction to areas of students’ greatest need. This data accessibility will increase the quality of
academic advising as well as student assessment, tracking and grading. The time that would otherwise be
spent on these administrative tasks will allow for improved curriculum outcomes.
Strategy
 Implement new Student Administration Banner/AccessRio (MIS), including the following
modules:
 Academic Advising - degree audit, transcripts, advising
 Student Records - online grading, student services and fees
 Web-enabled data/information access and reporting
 Web-enabled grading
 Provide faculty and department chairs with an improved picture (demographic data) of their
students
Performance measures
 Faculty satisfaction and student success
 Augment student assessment with direct data analysis and support resources.
 Student’s progress toward completion
Projects Accomplished
 Complete new Banner/AccessRio MIS software implementation (80% Complete)
 The design and training on the new Banner/AccessRio MIS with Mock student registration
scheduled for May 2009 with the Go Live date of Oct 1, 2009 (Complete).
Recommendation
 All major components of the new Management Information System (MIS) have been
purchased.
 Continue the timely implementation of the New Banner/AccessRio (MIS) system. (The
Human Resources and Student modules have been completed and the Fin Aid is scheduled to
Go Live Spring 2010).
C. Assure staff have access to effective and efficient administrative systems
to support the campus mission
7
Recognizing the value of staff resources and their importance to the campus mission, more efficient
administrative tools will be implemented to ensure all administrative functions (i.e. Human Resources,
Student Service’s support and financial processing, etc.) have the tools they need to effectively do their
jobs. In addition, a training program will be developed with specific department areas to improve the
skill sets of all staff and provide for improved workplace processes.
Strategy
 Implement Human Resources (Human Resources, Financial Aid and other software modules
within the new Banner/AccessRio MIS system. This system’s implementation will enable the
streamlining of work processes, provide real-time data for decision making, and facilitate
internal administrative tasks (In Progress).
 Web-enabled data/info access and reporting (Complete)
 Continued operation of stand-alone admissions front-end to Student Information Systems for
prospects and applicants and evaluation of future options
 Provide campus personnel tools to view and update their personal information
 Implement a program of training and certifying all office support staff on core (productivity)
software (MS Office, Outlook, Excel, PowerPoint) and other software specific to their
departments
Performance measures
 Availability
 Staff, faculty and student satisfaction
 Increased access to data
 Streamlined work processes and procedures
Projects Accomplished
 Implementing new Banner/AccessRio MIS software (Complete)
 Standardized the network technology o that the same version is used throughout the network
(Completed).
 Standardized the version of Microsoft Suite applications used on the network so users can
share files without compatibility problems. (Continually being reviewed an updated)
Recommendations:
 Annual review of the College’s Technology and user needs (On-Going).
8
D. Support institutional knowledge management for effective decision making
Information based decision making requires an integrated data environment at every level of the
organization. The long term needs of the campus have been identified to include both historical reporting
and analytical (decision support) capabilities. These needs require integrating data from multiple sources
and utility of campus-specific subsystems i.e., with data from other applications (e.g., cashiering, EOPS,
Disabled Students, etc) into a unified campus MIS reporting environment. In addition, all integrated
networks need to comply with major security protocol guidelines in order to assure systems stability and
security.
Strategy
 Customize standard reporting solution to meet campus specific needs
 Develop campus specific views of reporting data for faculty and staff
 Develop views of management data that measure institutional performance to improve
executive decision making
 Provide accurate and timely information to the Board in order to support policy and data
driven decision making
Performance measures
 Improved institutional effectiveness and productivity
 Seamless integration with campus MIS sub-systems
Projects Accomplished
 Started Banner/AccessRio MIS software implementation in September 2007 (Complete with Oct
2009 Go Live for Student and started Phase II implementation).
 As of March 2009 the Banner/AccessRio design and user training is on complete, with the
Student module training on-going for students.
Recommendation:
 Continue the MIS development under the new Banner/AccessRio system under Phase II.
E. Assure the maintenance of a secure infrastructure to support the integrity of
information assets
The Rio Hondo Community College strives to offer excellent and innovative educational opportunities to
participate in research and creative activities. The availability and stability of network and computer
resources are critical in meeting these goals as increased accessibility to information technology resources
also raises the danger that these resources may be infringed upon or compromised.
In addition, all integrated networks need to comply with major security protocol guidelines in order to
assure systems security in a consistent and efficient manner. Also all new technology implementation
must follow the technology standards recent developed by Vantage our IT consultant and agreed upon the
college’s technology users.
Strategy
 Follow new technology standards
 Develop campus wide security strategic plan
 Establish security policies and procedures
9








Coordinate the remodel of the Computer Center
Provide security awareness and training for faculty, staff and students
Incorporate system security issues in curriculum development
Improve facilities to provide physical security to information assets
Establish proactive monitoring and auditing of system security
Conduct periodic vulnerability assessment of system security
Review, develop plans, and make adjustments necessary to improve the effectiveness and
efficiency of the college’s technology plans and implementation
Maintenance of the technology infrastructure
Performance measures
 Improvements in infrastructure and network security
 Implementation of technology standards
 Implementation of operational practices
 Implementation of security policies and procedures (i.e. intrusion detection, timely incident
response, adherence to security protocol, etc.)
 We have established a quarterly evaluation process to ensure the latest and more efficient
technology is being used.
 IT meets with infrastructure experts regularly to investigate and evaluate new technology
 Plans have been developed to upgrade various components of our network as needed.
 When new severs are added to our network we ensure that their performance is efficient and
they operate effectively on the network, i.e. Banner/AccessRio software (23) new servers, Fin
Aid’s new Scholarship, and the Health Center new MedPro server, etc.
 Set-up a virtual network in the new LRC and Data Center.
10

Infrastructure/Network Upgrade
Project Title
Activity
Start
Date
Status
Network Security Review
Hired consultant to review the college’s network security. Many
short-comings were found and recommendations were made to
improve our network integrity campus-wide.
Installed a network Firewall to provide anti-virus, anti-spam, and
anti-spyware capability.
Worked with consultant to improve network security by filtering
different unauthorized user log on.
Added Air Conditioning to the Computer Center to provide
adequate cooling for our Server Farm.
Based on consultant review, we provided cleaner and more
backup power for the network servers and data equipment.
We Upgraded our 15 year old network hubs with improved
programmable switches in all buildings.
Worked with a consultant to install Intrusion Detection Systems
that monitors malicious network traffic that can impair network
operations.
Re-cabled all data closets with a cable management system for
growth and management of our network connections.
Worked with consultants to install a large centralize storage
system (SAN) to better management of all servers and
applications.
Replaced our e-mail system with a larger, more robust server and
latest version of Outlook. We are working with a consultant to
improve the reliability of our email application and to set-up a
cluster of servers.
Installed and currently testing the college’s Emergency Broadcast
System. This is a network managed system that will
simultaneously broadcast to speakers, computers and telephones
campus-wide.
We plan to install over (3000 ft) of fiber-optic cable to the lower
campus because when the Putnam Center is removed it will cut
off our network path to the lower campus.
Purchased, installed and implementing the LANDesk software
that will manage all desktops connected to the network to insure
proper updating of security software.
We have upgrading our network to support telephone over the
network. Phase I of three phases has been completed. Phase II
will start with the new remodeled buildings, i.e. Applied
Technology, PE Complex; and Phase II will start with the
occupancy of the new LRC building.
Working with consultant to develop a method of data backup that
will extend the backup window to around-the-clock. This system
will back-up all data stored on the College’s network. We
currently back-up our data only nightly.
Soliciting Bids to upgrade the Computer Center’s Air
Conditioning to support our current and next 5 years network
equipment needs.
A generator system is currently being installed that will provide
critical backup power to the Computer Center’s network.
Currently awaiting Computer Center Power upgrade.
12/2003
Completed as of
12/30/07
03/2004
Completed as of
12/30/07
Completed as of
12/30/07
Completed as of
12/30/07
Completed as of
12/30/07
Completed as of
12/30/07
Completed as of
12/30/07
Firewall Upgrade
Networking Filtering
Air Conditioning upgrade
Power Backup Upgrade
Network Switch Upgrade
Intrusion Detection
System
Data Closet Upgrade
SAN Storage System
Email Server Upgrade
Emergency Broadcast
System
LRC Workaround
Desktop Computer
Management
Voice-over-Network
Data Backup System
Air Conditioning Upgrade
Power Generator
UPS Upgrade
11
10/2004
10/2004
10/2004
11/2004
11/2004
07/2005
11/2006
Completed as of
12/30/07
Completed as of
12/30/07
12/2005
Completed as of
12/30/07
12/2005
Completed as of
12/30/07
02/2006
Completed as of
12/30/07
01/2006
Completed as of
12/30/07
02/2006
Phase II is
Complete as
Sept. 2008
02/2007
Completed as of
12/30/07
02/2006
Completed Jan
2009
10/2007
Completed as of
1/30/08
Completed as of
12/30/07
02/2007
Project Title
Activity
Start
Date
Status
Campus-wide
Infrastructure
The campus-wide Infrastructure projects is 90 % completed and
it contain the Fiber Cables the technology communications
backbone.
A secure campus-wide Wireless solution is currently being
installed.
The Berbee Emergency Messaging System was upgraded and
tested
The Switches in the Business Building containing 300 voice and
data ports was replaced
The Cad/GIS network was upgraded with new cabling plan and
network switch
The Network switches in the Business building that supports 300
computers has been replaced with the latest technology
10/2006
Completed Mar.
2009
08/2007
Completed
12/30/07
Completed
1/10/09
Completed
1/10/09
Completed May
2009
Completed April
2009
Virtual Network
Wev have set up a Virtual Network for security and reducdacy
8/1/2008
Completed Jan
2010
Secondary Network
We have created a secondary network in the new LRC building
for back-up and network security.
8/1/2008
Completed Nov
2009
Campus-wide Wireless
Network
Messaging System
Business Building
Network
CAD/GIS Network
Business Building N
10/2/2008
10/2/08
9/1/2008
8/1/2008
Recommendations:
 Ensure network connectivity is in place for the Banner/AccessRio MIS hardware - Completed
 Intrusion Detection / Intrusion Prevention in regularly monitored -Ongoing
 Network Traffic Flow in monitored - Ongoing
 Continue network upgrade and security enhancements.
 Develop user security standards for the Banner/AccessRio software access – Completed).
Recommendation for FY 2008-2009:

Server Virtualization: This technology has been available the last ten years and many
Fortune 100 companies are now relying on server virtualization. It provide us the ability to
combine 10 servers into 1 physical box can save substantially not just on hardware cost, but
power and air conditioning needs as well. Virtualization really shine when it comes to backup
and redundancy and server malfunctions because other servers can take on the role of the
downed server (Complete).

Network Upgrade: Our plan is to purchase 10 gigabit speed switches which can be used as
a single port to connect for both VoIP phone and desktop computers. We plan to upgrade
areas of the College with larger concentration of computers to the new speed gradually.
Since the price for 10 gigabit switch speeds is still high, we will phase in as the need for
higher bandwidth arises (Complete)..

Virtual Desktop: We are gathering information on how we may create a new computing
environment for students. We would like to assign each and every student when they register
a virtual desktop computer. This is taking the idea of a personal email account and expanding
it to an entire desktop environment. This is a personal computer they will be able to access
from anywhere permissible on campus and possible from off-campus. The virtual desktop
computer can be designed to use any lab on campus with physical access. This is a way to
assign a computer to each student without having it physically sit in one place (On-Going).
12
II.
Electronic Learning Infrastructure
A. Provide software, hardware, and networking support for faculty, staff, and students
Support faculty, staff, and students to ensure they are able to effectively utilize desktop and personal
computing technologies to meet academic goals.
Strategy
 Provide a help desk single point of contact for all areas of software and hardware technical
support
 Provide effective repair and maintenance of campus computing equipment by providing
ongoing on-site technical support
 Implement best practices for online documentation and resources
 Implement best practices for support using both traditional and new technologies, e.g., call
routing and real-time and asynchronous online support and resources
 Support distance and online education through enhanced support including special evening
hours help desk support
 Provide specialized support for assistive technologies
 Provide IT support to faculty and staff
 Support students via 24 hour access to support services, via the help desk (Pending staff
augmentation).
 Provide a robust and secure e-mail system for electronic communication with students and
faculty
Performance measure
 Faculty, staff, and student satisfaction and success
 Help desk response time
 Service request time is monitors
 24/7 distance learning support for faculty and students
Projects Accomplished
 In years 2004-2008 we upgraded our network, installed more fiber and Cat 5 network cables,
purchased new software, i.e. network, security, computers, email, software and infrastructure)
 In 2007-2008 we upgraded and purchase additional network technology to support the
college’s on-going needs.
 In 2008-2009 we upgraded the network switches in of Business and CAD/GIS areas. These
areas support around 450 student computers.
 On Distance Learning WebCT software was considered obsolete and the College moved to
Blackboard , IC a remote hosted solution on-line system
 In 2008-2009 we upgrade our email system to a new more robust software and larger server.
 In 2008- 2009 we move the IT department Helpdesk to the technician area for faster access
and service to the college’s computer user community.
 In 2008-2009 we purchased and installed around 185 new PC, MAC, laptop computers and
various printers and scanners.
 In 2008-2009 we renewed our software support agreements with Microsoft, Mc Afee Antivirus and other major system campus-wide to stay abreast of the latest technologies.
13


In 2009 we implemented the technology in the new LRC building and added 500 PC & MAC
computers.
In 2009 we completed the technology component in Phase I and Phase II for the remodeled
Applied Technology building and started the network design for Phase III the final building.
Recommendation
 Continue to evaluate College’s network technologies
 Continue evaluating the College computer operation and support
 Continue to upgrade software campus-wide to the latest versions to ensure better service to
our staff, faculty and students.
B. Assure faculty, staff, and students have access to secure and maintainable networked
personal computers
With software development driving desktop configurations at an ever-increasing pace, a systematic
approach to providing adequate desktop computers to all faculty and staff is required. To provide needed
functionality and reduce the total cost of ownership, a desktop refresh cycle that guarantees an adequate
and secure computing device must be implemented. Older machines which cost significantly more to
maintain, are less functional, and they threaten network security or the security of confidential data must
be removed from the network.
Strategy
 Continue the annual review of the computers status campus-wide and follow the established
computer upgrade and replacement plan that reflects a secure and supportable computing
environment.
 Ensure all new computers acquired are purchased with a three-year warranty
 Develop clear standards for supported versus non-supported hardware and software
 Computer inventory procedures are in place and the database is updated regularly
 Machines that compromise the college’s network, systems, or confidential data are removed
from the network
 Develop a desktop computing environment which allows rapid, central updating as required
to maintain security
Performance measures
 Percentage of computers are updated or replaced regularly
 Support the College’s licensed PC software (Microsoft & Macintosh) and update it as needed
 Implement Total cost of Ownership measures to include purchase, help desk support, and Ongoing maintenance costs
 Faculty and staff satisfaction
Projects Accomplished
 Network Installed CASE software for network monitoring and updating of all PC.
 We have develop a computer database, inventory and computer effectiveness plan to helps us
determine when a College computers needed to be replaced. We implemented 1500
computers in 3 phases as listed in chart, plus new PC were purchased and installed in the new
LRC building
14

Computer Upgrade/Replacement
Phases &
Process
Phase I
(750) Computers
Phase II
Replacement of
(750) Computers
Future
Computer
Replacement
Plans
Process
Phase III
LRC Computers
Applied
Technology
Computers
Activity
Completion
Date
Develop a database to determine the campus computers that
need to be replaced.
Develop computer replacement specifications
Review & finalize departmental computer needs
Present Phase One computer purchase plan to Board as a
information item
Present PO and//or Bid document to Board for approval
Purchase (550) Gateway PC’s, (60) Gateway laptops, (60)
CAD) and (80) MAC computers and (14) servers
Completed Phase I computer installation
Jan 2004
Develop a database to determine the campus computers that
need to be replaced.
Mar 2004
Review & finalize departmental computer needs
Present Phase Two computer purchase plan to President’s
Cabinet
Present Phase Two computer purchase plan to Board as a
information item
Present PO and//or Bid document to Board for approval
Purchase (506) Dell PC’s (64) Gateway laptops, (100) CAD)
and (80) MAC computers and (11) servers
Apr 2005
Apr 2005
Completed Phase II computer installation
The ITS department based on a complete inventory of all
college computers determined that every 3-4 years our
computers may need to be upgraded or replaced.
Mar 2006
Phase Three
Upgrade
planned for
Aug. 2008
Apr 2008
The ITS department performed an inventory of all computers
on campus and determined their upgrade or replacement
status.
We replaced (185) computer, printers and others related
equipment
We install 500 new PC & MAC computers in the new LRC
building as part of our upgrade plan.
We plan to install over 200 new computers in the remodel
Applied Technology Building .
Mar 2004
Apr 2004
May 2004
Jun, 2004
Jul , 2004
Completed
Nov. 2004
Jun, 2005
Jul 2005
Completed
Aug 2005
Completed
Dec. 2008
Completed
Nov. 2009
Scheduled for
Mar 2010
Recommendations
 Annually review personal computers and software to determine if upgrade or replacement in
needed
 Implement security measures such as encryption for sensitive data transported using public
lines
 Ensure the instructional/student computers are our highest priority for are upgrading or
replacement.
15
C. Assure effective use of both centralized and decentralized computer labs
Student computing labs are an essential and expensive part of the campus learning infrastructure. Given
the growing cost constraints on college and Information Resources budgets it is imperative that
expenditures in this area provide the most cost effective student learning environment possible. To assure
the wise use of our limited student technology dollars we will implement the following.
Strategy
 Analyze the current computer inventory and usage by students
 Seek ways to share existing labs
 Seek ways to reduce hardware and software costs by combining labs and leveraging our
purchasing power
 Analyze opportunities to share lab management
 Review the role of general versus discipline-based student computer labs
 Assess the equipment needs of computer labs which may include the following:
Designated computer labs will have the following equipment which may include, but not
be limited to a computer, projection device, interactive whiteboard, printer, projection
screen, TV, CD-ROM/DVD-ROM drive, speakers, sound recorder and other emerging
technologies.
Performance measure
 Quality of access, as defined by staff, faculty and student satisfaction.
 Ensure campus computer labs meet the needs of the curriculum
Projects Accomplished
 The college’s computer labs have been updated with the latest hardware and supportable
software. The last update was 2009.
 1500 new computer were installed in 2004 and 2009 in phases. Phase II was completed in
2009
 Over 550 new computers and 30 printers were purchased and installed in the new LRC
building in 2009h
 In 2009-10 60 new computers were purchased for our CAD/GIS labs.
Recommendation
 Continue to monitor and support the computer needs of our (19) computer labs, computer
driven classrooms and staff and faculty.
16
D. Continued expansion and development of the college’s voice and video
Telecommunications Infrastructure
Our current Ericsson telephone is capable of supporting the college until the new and remodeled buildings
are completed, thus we developed telephone replacement process in three phases. Another important
factor is the VoIP system will become the front end of our telephone operations, meaning it will be the
callers’ first contact to the college and then it will connect to the older Ericsson phone system until it’s
phased out. This will provide for uninterrupted telephone service and easy installation of the new VoIP
telephones.
With the new Voice-over-the network (VoIP) emerging and the college to add more staff and faculty and
the new building program the need for improved and expanded voice and video technologies is here.
A strategy for building and maintaining an infrastructure based on a utility model is an absolute
requirement. The network infrastructure must provide adequate network pathways telephone and other
communications devices to meet the needs of faculty, staff, and students.
Strategy
 Meet future communications demands with a complete build out of the campus phone system
 Provide effective and efficient network services for voice, and video technologies by utilizing
the rebuilt network infrastructure
 Modernize the current telephone infrastructure to reduce costs and enhance service
 Continue development of a network infrastructure to accommodate the needs of remote and
mobile (wireless and wired public access point) users
Performance measures




Improved availability and performance
Ensure that our network communication ports meet our baseline standards
Reduced costs of telephone service through voice over IP
Ensure our wireless access is meeting the needs of students, staff and faculty
Project Accomplishment
 In 2007 (77) VoIP phones were installed in Phase I and other VoIP telephones.
 In 2008 Phase IIa over 100 VoIP phones were installed in various areas around campus due
to movement of existing and new staff.
 In 2009-10 Phase IIb (200) VoIP phones are planned for the new LRC building and the
remodeled Applied Technology and PE complex.
 In 2000 our new AV standard was created and we purchased and installed over 30 new
projectors and 10 new projector/PC standalone podiums in our new LRC building.
Recommendation
Continue the review, evaluation, development and implementation of the new telephone technology
(VoIP) and integrating it into the new or remodeled buildings come on line.
 Continue upgrading our Video technology to the desktop
 Continue expanding of VoIP telephone system campus-wide
 Continue to upgrade and improve access to our Wireless technology campus-wide
17
E. Assure access to appropriate classroom technology
Faculty and students are increasingly reliant on the Internet and computers as part of their learning
environment. To accommodate access to these resources during class, the majority of classrooms on
campus must be equipped with network access and either built-in display technology or accessible
portable equipment. Classrooms require ongoing funding for cyclical replacement of software and
hardware and support/maintenance of existing classroom equipment.
Strategy
 Ensure that the new Technology Standards are part of all current and future classrooms
 Meet the campus need for classrooms that include a minimum of data projection equipment
and a dedicated, centrally supported computer
 Support department-specific versions of classrooms where the computing environment is
supported by the college
 Develop and implement an efficient, sustainable plan for classroom support
 Continue to seek new computing, and networking solutions to assist classrooms instruction
 Continue to purchase equipment, update software, and provide support for classrooms
 Provide selective wireless connectivity for portable and hand-held devices in classrooms as
needed
 Redesign the college portal to most effectively provide information to faculty, staff, students,
prospective students, parents, alumni and the community and enhance their perception of the
college
Performance measures
 Faculty and student satisfaction
 Number of Smart Classrooms as a percent of total centrally scheduled classrooms
 Our network infrastructure has been upgrade to support the college’s computer hardware and
software needs; and the network performs at a seed that is above 50% capacity.
Projects Accomplished
 Since upgrading of network is an integral component of College’s communication
infrastructure. We have developed a computer hardware and software upgrade plan, including
our new classroom Technology Standards and wireless communication implementations.
 In 2009 we have incorporated our new Audio Visual, Network, Wireless and Smart
classroom standards into the planning. Thus, in 2009-10 we implemented our Virtual
Network and add an additional 1GB Internet line. for the new and remodeled LRC, Applied
Technology, PE Complex and AJ Administrative buildings.
Recommendation
 Continue the evaluation of these technology components as part of the ITS department’s
annual review.
18
F. Provide an online interface to campus services, transactions, resources, and systems
The Rio Hondo Community College website and Luminis portal will complement one another by
providing access to both general and personalized online services. The portal allows students and faculty
to get information and complete transactions with different computer platforms without going through
separate sign-on processes. The implementation of Student AccessRio system will facilitate the move to
the Colleges new Luminis portal which integrates seamlessly with enterprise wide management
information systems.
Strategy
 Continue to develop and improve our virtual college (distance learning) environment
 Single common user interface to applications, information, and services
 Transparent integration and seamless interaction between faculty and students, and the
AccessRio system
 Continue to improve the campuses communication tool, i.e. Internet, email, MIS, etc.
 Platform for accessing personalized relevant information and managing information overload
 Promote student self-service technologies to reduce college costs; and was made easier with
the implementation of our AccessRio system.
 Redesign the college portal to most effectively provide information to faculty, staff, students,
prospective students, parents, alumni and the community and enhance their perception of the
college
Performance measures
 Seamless integration of systems
 Increased faculty adoption of on-line teaching
 Accurate and reliable support for learning and on-line teaching
 Ease and reliable student Web access their personal information
 User satisfaction
Projects Accomplished
 On-line instruction is an integral part of our new Banner/AccessRio software implementation,
and with the purchase and implementation of Blackboard, Resources25, Luminis, CurrluNet
and other 3rd party software we will have in place a user friendly Web accessible AccessRio
system for staff, faculty and students.
 In 2007 the College purchased the Blackboard on-line instructional software and contracted
with them Host it via the Web for faculty and student access. In 2009 we upgraded our
Blackboard hosted system to support more user storage and teacher accounts.
 In 2009 we create a new Virtual College lab in the LRC to train and assist faculty with their
on-line teaching development.
Recommendation
 Continue the evaluation and development of these components as part of a College-wide online teaching curriculum.
19
G. Develop an enterprise-wide learning management system
The current learning management system provides a number of learning tools (e.g., content management,
communication, assessment, etc.) and supports minimal integration (receipt of user, course and
enrollment information) with the student information system. Future generations of the learning
management system will see improvements to course tools and more comprehensive reporting of learning
activity data to allow continued enhancement of the educational experience.
Strategy
 Continue to support a learning management system as part of the portal and eventually
integrate with the new Banner/AccessRio student system
 Ensure faculty and students obtain maximum value from the new Blackboard learning
management system by providing the resources and technical support
 Develop a vision for our second generation learning management system that will best
support faculty and students and provide analysis of online learning, i.e. Blackboard.
Performance measures
 Ease of use for faculty to design courses
 Ease of use for students in their course work
 Decreased required administrative tasks required of faculty and students
 Increased faculty and student satisfaction
Projects Accomplished
 Will become and intergraded component of new Banner/AccessRio MIS system and
Banner/AccessRio’s Luminis self service portal. This project is scheduled for Aug 2010
implementation.
Recommendation
 Ensure these needs are reviewed and integrated into the Banner/AccessRio MIS implementation
20
III.
Technology-Enabled Teaching and Learning
A. Use technology to refocus resources on learning
Reduce the time students, faculty, and staff are required to spend on non-learning activities by utilizing
improved processes and learning management tools. Also, combine changes in instructional methods with
course software to improve the quality and quantity of education delivered.
Strategy
Ease student clerical and administrative burdens through
 Technology to improve time management (integrated course calendars, assignment alerts,
 Technology to reduce time required by non-learning activities (registration, advising, etc.)
Ease faculty clerical and administrative burdens through
 Reduction of “technological overhead” (classroom setup, course material preparation, etc.)
 Use of technology to reduce clerical burdens (setting up course rosters, grading, etc.)
 Making instructional technology seamless and ubiquitous
Ease staff clerical and administrative burdens through
 Self-service Web transactions for many faculty, staff, and student processes
 More efficient transactions through technology and process redesign
Increase learning effectiveness with:
 Course management software that more accurately tracks individual student progress
providing better assessment and accountability
 Improved student outcomes through the use of technology to compress the learning cycle
(e.g., using and creating models, simulations, and new testing apparatus to reduce set-up time
and increase active learning time)
 Combination of changes in instructional methods and technology to manage increased
numbers of students in certain kinds of classes while maintaining quality
 Refocusing of human resources on faculty-student contact and communication time
Performance measures
 Faculty, staff, and student satisfaction
 Measurable increases in learning outcomes (e.g., drop, withdrawal, failure (DWF) rate)
 Demonstrated cost savings (e.g., reduced printing costs)
 Utilization of online learning tools (e.g., online syllabus, automated testing and scoring )
Projects Accomplished
 We are implementing the new Banner/AccessRio MIS system with the “Go Live” dates of:
o Human Resources – June 2009- completed
o Student – October 2009 - completed
o Fin Aid – June 2010
o Luminis – July 2010
 The New Distance Learning system is a remote hosted system called Blackboard and it was
purchased and implemented in Dec. 2007 and our Blackboard storage capacity was increase
in 2009 so more classes could be added and developed.
Recommendations
 Ensure these needs are reviewed and integrated into all new technology implementation
including our new Banner/AccessRio MIS system and its Luminis Portal Interface.
21
B. Train faculty, staff, and students on new technology hardware and software
The rate of technological change requires a continuing investment in faculty, staff, and student training.
All faculty, staff, and students must have access to up-to-date training in the use of all appropriate
technologies from office tools to courseware. Faculty will need training in order to incorporate best
practices for technology- enabled instructional methods into the curriculum, staff will need training in
technology solutions that improve and facilitate their job related activities and students will need training
to enhance their learning experience as well as develop specific job related skill sets.
The Rio Hondo Community College will be committed to provide professional development based on
staff needs to (1) increase productivity, (2) improve communication, and (3) integrate technology into the
curriculum.
Strategy
 Provide faculty and staff training programs that meet the diverse needs of individuals. Programs
should combine traditional workshop training, just-in-time training, and self-service resources
 Complement existing academic courses with online information, just-in-time workshops and
point of need instruction to improve information and computing literacy
 Make available Staff Development funding for technology training
Performance measure
 Faculty, staff, and student participation
 Faculty, staff, and student satisfaction
 Funds are available for the high-cost technology training.
Projects Accomplished
 We are using the College’s Technology Training whenever possible to train our faculty and staff
on many applications, i.e. Outlook, Microsoft applications, WebPages development, WebCT
support, and other applications.
 We also have programmers and technician available to train staff and faculty on as new software
applications are implemented, i.e. Log In (Student Lab Tracking); Deep Freeze (Lab Computer
Restore Software); Red Canyon (Help Desk system), etc.
 Much of the staff and faculty have implemented their own software applications and received
training as part of the purchase, i.e. Med Pro (Student Health Center); Scholarship system (Fin
Aid); Math and other instructional applications.
Recommendations
 Ensure technology training is part of the college’s Staff Development Program whenever
possible.
 Ensure a training component is part of all departmental software purchases.
22
C. Promote the successful integration of instructional methods and technology
New technology expands learning opportunities; however, it also requires new pedagogical approaches to
improve learning outcomes. Therefore, implementation of any technology plan requires the dissemination
of successful technology-based and instructional method models to assist faculty in incorporating these
models into the curriculum.
Strategy
 Provide continuous opportunities for training on the successful application of technology in
teaching and learning
 Encourage collaboration to identify and share best practices in teaching and learning with
technology
 Support technology integration through the provision of grants and funding for such efforts
whenever feasible.
 Communicate and diffuse successful technology integration efforts through various channels
Performance measures
 Faculty and student satisfaction
 Utilization of appropriate technology
 Increased use of best practice learning models
 External recognition of Rio Hondo Community College best practices learning models
Projects Accomplished
 On-going IT department’s involvement when requested
Recommendations
 Assist the various instructional areas in developing technology integration plans on program
by program bases.
23
D. Create a strong connection between classroom and online learning environments
The college classroom will continue to be the primary location for face-to-face, faculty-student
interaction. The use of online technologies and resources can flourish if they are accessible both in and
outside of the classroom. Thus, effective utilization of digital technology in classroom communication is
critical not only to learning within the classroom, but providing continuity outside the classroom as well.
In addition, classroom communication can be enhanced by allowing students access to an instructor’s web
pages in order to share information, provide course syllabi, and other instructor generated information.
Strategy
 Provide tools that allow faculty members to easily bring material from their desktop
computer, learning management systems, and the Web, into classroom presentations and
discussions
 Demonstrate the effective use of online technology in the classroom
 Allow students to better communicate with each other and access electronic resources in and
outside the classroom
Performance measures
 Increased use of online and digital technology in the classroom
 Faculty and student satisfaction and success
 Enhanced student faculty communication
Projects Accomplished
 IT is a member of the Virtual College and Web Committees where these projects are
addressed
 Information Technology Department’s programming and technical staff are regularly
involved
 Is heavily involved with supporting the college’s Distance Learning faculty and staff; and is
an integral part of the Virtual College technology planning and Implementation.
 In 2007 and upgraded in 2009 - the college purchased Blackboard an on-line instructional
system that’s Web Hosted.
 We are creating the new Smart Classroom model and have implemented it in our new and
remodel buildings in 2009. This technology is utilizes a high-end fixed projector system with
built-in podium with a laptop or desktop computer with document imaging hardware
enclosed; and other remote devices.
Recommendation
 Develop plans or program wherever possible to integrate the distance learning components
within the Banner/AccessRio MIS system. Complete Fall 2009.
 Continue developing the Smart Classroom.
24
E. Support and sustain a distributed learning environment
A distributed learning environment opens up new opportunities for both on- and off-campus students.
This environment includes online, partially online, and Web-enhanced classes. The college will need to
implement the tools that will enable this type of learning environment by investing in technologies that
enable distance learning.
Strategy
 Encourage the successful use of synchronous and asynchronous Internet tools. Tools include
learning management systems and synchronous class participation tools ( i.e. web pages)
 Archive existing courses. Course presentations can be stored and made accessible for planned
and unplanned asynchronous viewing
 Develop online courses. The development of fully asynchronous courses requires not only the
availability of tools, but faculty and staff development time.
 Weave various technologies into an integrated learning environment
Performance measures
 Increased options for local and remote students
 Increased numbers of non-classroom-based students
 Faculty and student satisfaction and success
 Increased student and faculty communication of learning objectives.
Projects Accomplished
 Information Technology Service’s Web Developer is the co-chair of the College’s Web Site
Committee where some of these projects are addressed. IT also has several staff members
supporting our distance learning area.
 The college has contracted with Blackboard Learning to host our distance learning program.
 The Information Technology Department’s programming staff is routinely involved in
supporting this environment, by ensuring the computers, Internet, network and Web access
remains updated..
Recommendation
 Develop plans on program by program bases to integrate or interface the Web processes into
out new Banner/AccessRio software utilizing the Lumnus software module we purchase with
the SunGard system.
25
IV.
Information Literacy
Information-literate students have the following characteristics:






They recognize the need for information and formulate that need into a question
They identify and prioritize resources available to answer the question
They access and use online and offline resources effectively to find information they need
They evaluate information they find and draw effective conclusions
They use a variety of technology tools to communicate what they have learned
They understand many of the ethical issues surrounding the use of information and use
information ethically and legally
A. Assure all students receive an introduction to basic information literacy concepts and
skills
Students come to the Rio Hondo Community College with diverse skill levels in using information
technology and information resources. A common experience in basic skills ensures that students will
have a common skill set early in their academic experience to carry into more advanced coursework.
Although this is not primary an Information Technology (IT) process IT can and will become involved
whenever possible.
Strategy
 Investigate strategies that introduce students to basic technology and information-seeking
skills without duplication
 Provide instruction by librarians as add-on or paired with English courses, or other largeenrollment general education course(s)
 Provide self-paced information literacy training through Web-based tutorials to ensure pointof-need instruction
 Provide point-of-use/time-of-need library reference services available in the library and on
the Web
 Investigate strategies to ensure all students learn and demonstrate mastery of the
characteristics of information literacy at appropriate times during matriculation
Performance measures
 Use a variety of appropriate outcome measures, such as portfolio assessment, oral defense,
quizzes, essays, direct observation, anecdotal- peer- and self-review and experience
 Focus on student performance, knowledge acquisition, and attitude appraisal
Projects Accomplished
Provide assess both product and process:
 IT is a member of the Virtual College Committee where these projects are addressed
 Information Technology Department’s Web Developer is regularly involved with College’s
Web Site Designer and development and is working on the Luminis portal implementation
under our Banner MIS.
 Academic Senate has established an Information Competency sub-committee
26
Recommendation
 To develop plans on a program by program bases.
 Move toward establishing an Information Competency component for Gen Education
B. Assure all students develop knowledge of information content and use for their major
and chosen field.
Students need to build on their basic skills as they progress through the curriculum. Just as they master
increasingly advanced content, they must also master the literature and information resources in their
fields and be able to find and evaluate information and synthesize it efficiently. The college will seek to
implement these technology tools to enable our students to acquire these job relevant skills.
Strategy
 Introduce students to discipline specific information tools and resources in required courses
in the major or the Writing Proficiency courses
 Tie information literacy to research methods courses or offer separate courses in disciplinary
information literacy
 Provide industry specific hardware and software in related fields
Performance measure
 Faculty or faculty/librarian assessments of student ability to retrieve, evaluate, and synthesize
information into knowledge about the chosen field
 Create an option for a Standard Information Competency opt-out exam
Projects Accomplished
 We interact with faculty on regular bases to assist them with technology implementation in
the classroom or to provide student technology access tools, i.e. Internet, Web, Computer setup, etc.
 Customized library orientations are available for discipline-specific topics, including handson instruction
 We have upgraded our college book catalog system with a new SIRSI hosted Library system.
Recommendation
 Develop plans on program by program bases.
27
C. Assure the campus community understands the ethical aspects of knowledge and
information dissemination
With the proliferation of information available via the internet and other electronic sources the campus
community needs awareness of the principles of academic honesty and potential copyright infringement
in the use of and dissemination of information resources. A clear understanding of intellectual property
rights as well as the distribution of original content and author’s rights will ensure the appropriate use of
information and electronic resources.
On a regular bases inform the College’s network uses of their responsibility to use the technology made
available to them in the proper manner.
Strategy
 Provide active programs throughout the curriculum to educate students about the principles
and requirements of ethical information use, including appropriate citation use and plagiarism
 Provide professional development workshops to discuss the appropriate dissemination of
information materials, publication, etc.
 Facilitate a campus effort to implement an honor code
 Provide uniform enforcement of academic honesty and intellectual property issues across
campus
 Develop campus procedures on intellectual property and the rights of use and ownership
Performance measure
 Faculty surveys of student understanding of and respect for academic honesty
 Satisfaction of the Rio Hondo Community College and faculty that these issues are readily
addressed
Projects Accomplished
 We implemented network security standards
 Implemented a campus-wide Audio Visual Standards
 Technology Standards for the college were developed by Vantage Technology in conjunction
with IT.
 Develop network security sign-on verification.
 Implemented a Virtual network to ensure adequate growth and back up security for our
network.
Recommendation
 Continue to evaluate and revise all technology security/usage procedures and standards.
28
V.
Electronic Resources
A. Provide access to electronic lectures, simulations, images, video, audio, etc.
The Rio Hondo Community College must enable faculty to easily create, store, and locate relevant media
content which can then be linked to their courses to enrich the learning environment. State-of-the-Art
video and imaging equipment as well as presentation equipment must be made available to enhance
learning objectives. In addition, appropriate software and hardware tools need to be integrated with the
existing infrastructure to enable the rapid delivery of this media as wells as the security of information
use.
Strategy
 Assist faculty in the selection of externally provided online learning materials
 Provide faculty with a searchable media database system that supports multiple formats
 Create processes that allow faculty to easily create and add media to the database and attach it
to course materials
 Support and enable faculty to create online presentations
 Provide presentation tools for classroom instruction
 Create learning media locally when appropriate
 Upgrade the current projector system standard
Performance measures
 Faculty and student satisfaction and success
 Utilization of resources
Projects Accomplished
 IT audio visual and computer technicians are regularly involved.
 We have implementing a Campus-wide Wireless system for ease network access for faculty,
staff and students.
 We have upgraded our network so voice, data and video are integrated and easily accessible.
 The new Banner/AccessRio MIS system will include a document imaging system that is
integrated with our student and fin aid system.
 In 2008-2009 we created an Audio/Visual equipment standard, This ensures that all new
projector and AV equipment purchased follows the established standard.
Recommendation
 To assist faculty and staff on an as needed bases.
 Continue developing the Smart classroom with (built-in projector systems, laptop computers
and the latest presentation software).
29
B. Provide access to online books, journals, indexes, and abstracts
These resources are increasingly popular among students and are more important in an online
environment where they are offered 24 hours a day, 7 days a week. Access to these library resources will
be a constant challenge as the publishing industry adjusts to the new electronic environment and the cost
of information continues steep escalation. However, with new document management and document
imaging technologies that enable improved retrieval, dissemination and cataloging of resources much of
the labor intensive work will be reduced providing the opportunity for greater information sharing and
access to quality publications.
Strategy
 Assure access to electronic indexes and abstracts that support learning and inquiry
 Seek out and acquire access to electronic information with content that matches the college’s
collection needs
 Integrate electronic information content and formats (e.g., documents) as appropriate into the
staff and curriculum
 Upgrade the college’s on-line catalog system and develop other on-line Internet sources of
information.
Performance measures
 Faculty and student satisfaction surveys
 Use document imaging wherever feasible.
Projects Accomplished
 Library provides access to 12 high-quality subscription electronic databases, with 24/7 access
 Document Imaging was implemented on campus 6 years ago, 1998 and is currently used by
(10) departments to store and back-up critical documents.
 We upgraded our software in (2005) and purchased (25) simultaneous user licenses because
the college use is grown yearly.
 In 2009 we will upgrade and integrate our current document imaging system to Envisions
under the new Banner/AccessRio system.
 The Library implemented in 2009 a new SIRSI book catalog system.
Recommendation
 Continue enhancing the Document Imaging hardware and software
 Work with other departments on the benefit of archiving their paper documents.
 Continue adding – as funding allows – additional databases
30
C. Provide pathway/portals that guide users to relevant library and Internet resources
The exploding number and type of resources available over the Internet is a boon to research and a
challenge to the user seeking specific information. Mechanisms need to be developed to guide students to
research materials appropriate to their course work.
Strategy
 Continue to develop the library research web site as the information gateway to the Library
 Consider making full text resources more useful by linking abstracts/citations to the full text
 Link students more directly to course specific materials
 Continue to provide access to information resources on the Web.
Performance measures
 User satisfaction
 Usability testing
 Continuing assessment of other library gateways or new, best practice designs
 Monitoring the use of the library web site
Projects Accomplished
 There has been an on-line Library catalog system in use for 17 years and it has been replaced
and upgraded several times.
 The Library web site is comprehensive, dynamic, and fully updated
 Library Subject Guides are librarian-created guides to books, databases, and web sites on
specific topics
 In 2009 we will upgrade our current SIRSI Library catalog system to rack most hosted severs
system with all student, staff and faculty access on-line.
Recommendation
 Investigate and try to integrate the new Lumnius portal under Banner/AccessRio with our
library resources.
31
VI.
Bond Funded Information Technology Projects
A. Technology Infrastructure Project (network upgrade, security and Computer Center
relocation):
Infrastructure Upgrade and Network Security:
The major redesign, re-engineering and re-cabling of the current Computer Center and campus network has been in
progress over the last three years and will continue as new building/structures and building remodels come on-line.
This project involved the evaluation and recommendations of several IT consultants and network engineers. Based
on their recommendations and the Information Technology Department’s understanding of the needs of the
college, we purchased, installed and configured our network with state-of-the-art switches, routers, high-speed
hubs and the upgrading of the College’s (30) network closets with new network hubs.
This project also included the evaluation, planning, development and implementation of comprehensive secure
network, the re-cabling the current Computer Center, which included the purchase and installation of a Firewall,
network monitoring/filtering, data, communications, log-on password security, server backups, email system antispam, anti virus, etc.
Rio Hondo College’s Technology Needs:
On September 15, 2005 Vantage Technology our IT consultant in conjunction with the ITS staff, in coordination
with the College’s building program management team (RHPMT); Architects, design infrastructure team
developed the technology standards for the college new and exiting buildings. Although these standards are stateof-art and utilizes the latest technology that are constantly being reviewed and updated, to keep us abreast of new
technologies.
They covered all areas of college and supported the following technology:
1. Communications Cabling Infrastructure (i.e., Voice, Data, and Video)
2. Physical Plant (e.g., inter- and intra-building cabling pathways and equipment rooms)
3. Telephone System (e.g., current system assessment and potential migration to (VoIP)
4. Data Networking (e.g., campus LAN infrastructure and architecture)
5. Video Distribution (e.g., CATV head end, videoconferencing, distance learning)
6. Educational Technology / Audiovisual (e.g., classroom technology)
7. Adaptive Technology
8. Security systems for buildings
9. Parking
10. Campus call boxes / Communications with campus security
11. Interfaces for fire alarm and energy management systems
12. One-card campus ID and access control
Technology Standards:
I.
Educational Technology
Approach to Audio Visual Systems Integration
“Equipment Ready” vs. “Equipped” spaces
Media I
Audiovisual Technology
a)
Video (Ceiling Mounted Projector)
b) Audio (Ceiling Mounted Speakers for audio reproduction)
32
c)
Source Equipment (computer, CD, DVD, VCR, Doc camera)
d) Control (Multimedia Control Panel)
Information Technology (Data Connections and Wireless):
Media II
Audiovisual Technology
a)
Video (Ceiling Mounted Projector)
b) Audio (Ceiling Mounted Speakers for audio reproduction)
c)
Source Equipment (computer, CD, DVD, VCR, Doc camera)
d) Control (Multimedia Control Panel)
e)
Capture Technology (Interactive white board, Interactive tablet)
Media III
Audiovisual Technology
a) Video (Ceiling Mounted Projector)
b) Audio (Ceiling Mounted Speakers for audio reproduction)
c)
Source Equipment (computer, CD, DVD, VCR, Doc camera)
d) Control (Multimedia Control Panel)
e)
Capture Technology (Camera, Interactive white board or Interactive tablet)
Information Technology (Data Connections and Wireless)
2.
Information Technology:
IT Computer center and Communication closets:
a)
The typical BDF room size will be 10’x15’ and the typical IDF room size will be 9’x10’.
b) IT rooms will have dedicated HVAC.
c)
Power in the IDF's and BDF's will consist of (1) 208 circuit and (2) dedicated 120 30 amp Circuits.
d) UPS devices will be APC 3000 UPS.
e)

The IT Rooms will be dedicated to telecom equipment only; with the exception of security equipment
will be allowed to preside inside the IT rooms.
Distribution Infrastructure
a)
Incoming conduit for each building will be (2) 4” conduits.
b) The standard conduit size for conduit distribution from outlets will be 1”
c)
Cable tray (wire basket tray) will be used in corridors with accessible ceilings to route communications
cable throughout the building.
d) J-Hooks will be used to route cable from the conduit stubbed from the outlet to the ceiling supporting
cabling run to the cable tray. This will occur where the ceiling is accessible.

Communications Cabling
33
a)
Rio Hondo will utilize universal cabling. This means that all voice and data outlets will terminate on RJ45
jacks in the faceplate and on RJ45 patch panels in the IT rooms.
b) Category 6 cable will be used for horizontal copper cabling.
c)
Rio Hondo currently uses 66 blocks for telephone backbone cable termination. Voice patch panels will
connect back to the BDF and terminate on 66 blocks for cross-connecting.
d) The backbone for each building will consist of 36MM 50-Micron fiber, 24 SM fiber (18MM and 12 SM in
each direction) and 100 pair cat 3 copper cable

Communications Outlets
a)
Universal Cabling - (Standard Outlet 2 Communications jacks)
b) Classrooms - (1) Standard outlet on each wall, plus (1) at the Instructor’s location, plus (1) at the AV
equipment location, plus (1) for the Ceiling mounted projector and (1) for the wireless access point.
c)
Small offices - (2) Standard wall mounted outlet.
d) Large offices - (2) standard wall mounted outlets.
e)
Deans and VP offices - (3) standard wall mounted outlets.
f)
Conference rooms - (2) standard wall mounted outlets. In addition there will be a standard floor box
centered in the room.
Other major infrastructure/network projects were designed and completed in 2008:
The following are some of the network projects implemented with the dates completed.
Berbee Emergency Notification System:
The Berbee Emergency Notification System was installed campus-wide in Nov 2005. The project gives the
College’s administration the capability to broadcast messages simultaneously to all computers, 150 speakers and our
Voice over Network telephones (VoIP). We conducted the second user training session on the system in November
2006 and followed-up with one-on-one training for selected users in Dec. 2006. The trained Berbee users are: The
college’s emergency coordinators, Director of Public Safety, Director of Government & Community Relations,
Marketing Coordinator, college president’s secretarial staff, Director of Facilities and their office staff, Weekend
and Evening college coordinator and two members of the IT staff.
Date
Dec 2005
Jan 2006
Jun 2006
Jun 2006
Jun 2008
Activity
Started the evaluation of the system
Software and speaker installation begin
All 130 speakers were installed and the client software
was installed on all 1900 windows PC’s on campus.
Project Completed
Software Upgraded
34
Email Spam Filtering Device:
We have installed and configured a new anti-spam system called Barracuda on our network. This device
worked inline with our Exchange email system to block spam emails before they reach the servers.
We finished phase-one of the project - customizing, configuration and testing only in the IT department
June 2006. Phase-two of the project, the testing of (35) email users were completed July 2006 and the
campus-wide roll out of the full system was July 24, 2006.
We had various users acknowledge a considerable amount of spam email was blocked and our spam
network report showed 85% of messages considered spam were blocked. However, some users
indicated that legitimate emails are also being blocked. These are corrected on an individual bases once
notified. We receive roughly 20,000 spam email messages daily and over one million Spam emails are
blocked monthly.
Date
Jun 1, 2005
Sept 30, 2005
Jun 1, 2006
Jun 5 , 2006
Jul 5 , 2006
Jul 15, 2006
Jul 30, 2006
Jun 2008
Activity
Investigate new anti-spam Device
Complete investigation.
Install Barracuda Device
Begin 1st Level Testing w/IT Department
Begin 2nd Level Testing w/others
Final Rollout to Entire Campus
Project Completed
Project Upgraded
Storage Area Network (SAN):
We now have in place a robust disk system that provides centralize repository of data for any servers requiring disk
space. This project allows data to be placed in one common location for ease of access, redundancy, security and
data back-up. This is a Hitachi Data System’s (SAN) storage system with 6 Terabytes of disk space. The system can
be expanded to 13TB of disk space when needed. Built into the system are measures to ensure all data stored is
constantly monitored, easy to back-up and available when the primary operational server fails.
SAN Data Storage Implementation
Date
Feb 2005
Aug 2005
Oct , 2005
Nov 2005
May 2006
May 2006
Jun 2006
Jun 2008
Activity
Investigate new SAN system.
Complete investigation.
Start install of new SAN system.
Add storage for Exchange 2003 Server.
Install SanGrd iSCSI device option.
As new servers are installed on the network they data
is added to the SAN
Project Completed
Project Upgraded
Email System Update:
We have been in the process of switching over to the new Exchange email system for almost a year. This project
was to set up new robust servers to provide redundancy and load balance capabilities to our email system, to help
reduce down time. Also, the newest version of Exchange is a more reliable and efficient email system containing
many more features for our Web Outlook users.
Date
Jun 2005
Sept 2005
Nov 2005
Dec 2005
Aug 2006
Aug 2006
Aug 31, 2006
Jan 2009
Activity
Investigate new email system.
Complete investigation.
Start install of new Exchange 2003 System
Complete cluster configuration.
Complete moving of mailboxes.
Configured all staff email boxes
Project Completed
Project Upgraded
35
Server Backup System:
The project was to put in place a backup system with greater backup speed to keep up with the high volume of data
being generated from our (50) servers. This project was implemented in conjunction with our SAN Data Storage
project to assure data placed on the SAN device was efficiently backed up. Currently, we have (24) servers being
backed up on the new system, we will expand to (50) servers when new hardware and additional licenses are
purchased. For example, in August 2007, as part of the SunGard software projects we purchased (22) new servers.
Date
May 2005
Aug 2005
May , 2006
Aug 2006
Aug 2007
Activity
Investigate new system to backup SAN
Complete investigation.
Start install of backup system.
We added more servers to the back up system
21 new servers were purchased for the
Banner/AccessRio system
Various new server are being purchased for the new &
remodeled LRC, Applied Technology buildings
Virtual Network implemented
2008- 2009
Jan 2009
LRC Workaround Project:
The Putnam Student Center was demolished in April of 2006 and the CDC, Fitness Center and PE complex had their
technology communications (Network, Internet) fiber optic cabling running from the Putnam Student Center. The
copper cabling feeding these areas was not impacted because they originated from the communications room in the
Administration Building. A workaround project to feed fiber optic cables to the CDC, Fitness Center, and PE
complex had to be developed prior to the Putnam Student Center demolition to support these buildings and the new
LRC. The existing cabling duct bank was re-used and a new trench was dug between the Business Building and
various Manholes.
We also ran new optical fiber cabling down Central Drive to the Men’s PE, Women’s PE and the Child Care Center.
We installed new network ports on the network routers in those locations connections to the new fiber cables. Based
on the completion the LRC Workaround we now have 100Mbps network speed from these locations back to the
Computer Center. Note: Before this project the area had only 10Mbps network connections; that’s was basically an
extension cord connection.
We installed thousand’s of feet of new fiber and connected these three locations to the new fiber links and verified
all communication links were working properly before the Putnam Center was powered down. We also dug a trench
and installed (4) 6” cabling conducts to the Computer Center to accommodate the LRC and build in the capacity for
the planned new and remodeled buildings.
New (18) strand cabling were pulled from the Business Building Data Center. The existing fiber optic cable feeding
the CDC, Fitness Center and Gym was pulled out and new (6) strand cables was installed. This new (6) fiber optic
cables has been spliced to the (18) strand cables, with all new cabling was terminated at the existing Computer
Center.
Date
Jan 2006
Feb 2006
Apr 2006
Jun 2006
Aug 2006
Aug 2006
Aug 2008
Activity
Design for the LRC Workaround project.
Project Bid
Started project during Spring Break
Complete Workaround Project
Tested all fiber and network connections
Project Completed
Project upgraded with new fiber and Data Center connections
36
Data Closet Upgrade:
We installed new network racks, port devices and (UPS) Uninterrupted Power Source in the (19)
data/communications closets in most campus buildings. The racks allowed for proper placement of network
equipment within each closet, while the UPS provides for minimal back up power and circumvents failures from
power surges.
Date
Feb. 1, 2005
July 21, 2005
Sept. 5, 2005
Sept. 12, 2005
Sept. 26, 2005
Nov 21, 2006
Dec 4, 2006
Aug , 2008
Activity
Walk-Thru of closets.
Order parts.
Install wall racks.
Clean up cabling.
Install UPS
All (19) Network Closets upgraded
Project was Completed
Project upgraded and LRC Building added
Computer Center design and relocation Planning:
Our plan to renovate the Computer Center to function as the network/equipment hub of the College was re-evaluated
with a new focus on its design and location. The planning was performed by Vantage Technologies, our IT consultant,
reviewed by President’s Cabinet and RHPMT. The new Computer Center project was tabled in lieu of moving the
Center to the planned remodeled Administrative Building. To accommodate the College’s current and future building
and network infrastructure needs while awaiting the Center’s move the following major utilities upgrades had to be
made: air conditioning, cabling, electrical and UPS. This project and the timeline are listed below:
B. Computer Center Cabling, Electrical & UPS upgrades:
Process
Increase UPS
Back-up Power
Project
Investigation:
Activity
The District has asked us to ensure our battery back-up power run-time is as
least 2 hours to all network equipment.
Timeline
Jun, 2004
The College is currently running American Power Conversion (APC) battery
back-up equipment. We asked them to come out evaluate and make
suggestions on how to upgrade our UPS devices. After checking all 21
building locations where the network equipment is installed, they gathered
enough information to recommend the proper upgrade equipment.
Jun 2004
Other than the Computer Center, Public Services, Business, Science and
Admin. 1st. floor, there is no air conditioning in any of the other equipment
rooms. Without air conditioning, this limits the amount of batteries due to
heat considerations. Some locations have limited space to house large
pieces of equipment like both Men’s and Women’s PE. Most Data Closets
have the same amount of equipment providing power with the exception of
the Science, Business, Administration 1st floor and the Computer Center.
These locations will have larger batteries installed because they have
adequate Air conditioning.
Evaluation
After careful consideration of the physical and environmental factors in all
of the Data Closets, APC suggested that 2 hours battery back-ups were not
feasible. The batteries would become too hot to operate in an environment
without air conditioning. Also, there is limited space in some Data Closets
to house the batteries. Even if closet air conditioning was available they
must be able to remain operational during a power outage for the batteries to
operate properly for 2 hours.
Determine the electrical and A/C needs of the Computer Center’s network
for the next 5 years (2005-2010).
Submit the Data center Electrical and A/C requirements to Facilities for
review and evaluation.
The first A/C unit and duct work was purchased and installed in the
Computer Center.
37
Oct 2004
Nov 2004
Jan 2005
Action
The new A/C unit was upgraded to a more powerful unit and additional heat
ventilation was installed in the Computer Center.
The electrical requirements for the Computer Center were determined to
require an additional Transformer, Power Panel and UPS had to be installed.
It was also determined that an on-line back-up generator was needed to be
installed.
The Facilities Department has contacted vendors to evaluate the current
Computer Center’s power needs.
The requisition for the Computer Center electrical upgrade was processed by
the Facilities Department.
We processed the requisition for the Computer Center and other Data Closet
UPS systems before November 2nd.
Process requisitions for Computer Center Electrical Upgrade
Start Computer Ctr. Electrical upgrade and transformer installation
AC upgraded to accommodate more equipment
Banner equipment installed and configured
Data Center remodel Plan reviewed and updated
Project on target for completion:
May 2005
April 2005
Aug 2006
Sept 2006
Nov 2006
Jan 2007
Apr 2007
Nov 2008
Jan 2008
Jan 2009
Nov 2012
C. Computer Replacement Project:
In 2005-2006 we developed a computer database showing the operational efficiency and configuration of every
computer on campus. Based on our evaluation of the college’s computers we determined 1500 personal computers
needed to be replaced and a replacement cycle was created. After the completion of Phase I and II of our computer
replacement cycle we determined further upgrades were not needed at this time. We will re-evaluate our computer
replacement plan every two years, starting again in 2008/2009.
As part of the computer replacement we also replaced printers, servers, laptops, MAC’s and high-end CAD/GIS
computers. This computer implementation, along with our network upgrade has positioned the college to support a
new Management Information System (MIS).
We have develop a computer database, inventory and computer effectiveness evaluation plan to helps us determine
when a College computers needed to be replaced. Our plan was implemented for this 1500 computer replacement
project and is used annually to determine the status of all college computers. However, in certain situations we
replace computers as the need arises, i.e. new faulty or staff, faculty wanting to teach new software grants and new
programs requiring the latest high-end computers, etc.
38
Phases and
Process
Phase I
Computer
Replacement
(750) Computers
Phase II
Replacement of (750)
Computers
Future Computer
Replacement Plans
Phase III & on-going
New LRC Building
Remodel Applied
Tech
Computer Upgrade/Replacement
Activity
Timelin
e
Develop a database to determine the campus computers that need to be
replaced.
Jan 2004
Develop computer replacement specifications
Review & finalize departmental computer needs
Present Phase One (750) computer purchase plan to President’s Cabinet
Reviewed Phase one computer purchase plan with Technology
Committee
Present Phase One computer purchase plan to Board as a information
item
Purchase (550) Gateway PC’s, (60) Gateway laptops, (60) CAD) and
(80) MAC computers and (14) servers
Start computer, printer and server installation
Completed Phase I computer installation
Mar 2004
Apr 2004
Apr 2004
Apr 2004
Develop a database to determine the campus computers that need to be
replaced.
Mar 2004
Develop computer replacement specifications
Review & finalize departmental computer needs
Present Phase Two computer purchase plan to President’s Cabinet
Reviewed Phase two computer purchase plan with Technology
Committee
Present Phase two computer purchase plan to managers and Planning
Fiscal Council
Purchase (506) Dell PC’s (64) Gateway laptops, (100) CAD) and (80)
MAC computers and (11) servers
Start installation of (600) computers, (5) printers and (11) servers.
Completed Phase II computer installation
The ITS department based on a complete inventory of all college
computers determined that every 3-4 years our computers may need to
be upgraded or replaced.
The ITS department performs a campus-wide evaluation of all
computers to determine their replacement or upgrade status annually.
Updated computer database of all college computers
Develop computer replacement specifications
Review & finalize departmental computer needs
Present Phase Three computer purchase plan to VP of Finance and
President’s Cabinet
Reviewed Phase three computer purchase plan with Technology
Committee
325 replacement computers were purchased & installed
Completed Phase III computer installation
New LRC Building added 500 new PC & 30 Mac computers
The Applied Tech Building remodel is scheduled for completion in
March 2009 with 400 new computers
Mar 2005
Apr 2005
Apr 2005
Apr 2005
39
May 2004
Jul , 2004
Aug 2004
Nov 2004
May 2005
Aug 2005
Oct 2005
Mar 2006
On-going
Apr 2008
May 2008
May 2008
May 2008
Jun 2008
Jun 2008
Aug 2008
Oct 2008
Oct 2009
On-going
D. MIS Software Replacement Project:
This project involves the replacement of our Management Information System (MIS), with the primary components
being the modified Santa Rosa student system, SAFERS financial aid system, EPOS Telephone Registration & Online systems and the in-house developed Human Resources system. There are several other software interfaces and
over-layers that allow us to make modification more quickly.
Our MIS system is a customized version of the Santa Rosa software and is written in the COBOL programming
language which is time consuming and difficult to maintain. The system lacks flexibility, integration and interfaces
with several standalone software applications. It runs on a proprietary HP3000 database mainframe which is now
obsolete.
We require a new MIS system with integration of modules and applications, easy user access, reduced data entry,
and the availability of student, faculty and staff self service components. The system must address student access
and student expectations - our students are much more computer savvy today and they expect instant access to their
records. A system that is easily accessible via the Web will aid in course selection and help keep them on track, i.e.
web based Ed. plans, etc. Although we do offer some web access in our current system, it's limited and requires an
unacceptable timeline to develop. Also the HP3000 mainframe computer that’s running the MIS system is obsolete
and HP dropped support in 2007.
The primary focus of the project is the purchase and implementation of an integrated student, human resources,
financial aid and alumni system and the supporting hardware. The new system will also interface with the financial
system at the County which was implemented two years ago. The project evaluation and implementation is
estimated to take 18 months to 2 years.
In 2007 we purchased a new MIS software called Banner from the SunGard Corporation and the College named it
AccessRio. The system has 3 primary modules Student, Human Resources and Fin Aid. We started our
implementation of the AccessRio system in 2007 with a projected GO Live date of June- Oct 2009. We completed
the Human Resources implementations in June 2009 and the Student module in Oct 2009 and both were placed into
production Nov 2009.
We are currently working of the Fin Aid and Phase II AccessRio implementations with a projected completion date
of Dec 2010.
40
Phases and
Process
Phase I
Preparation
Phase II
Evaluation,
Selection &
Approval
MIS/ERP Software Replacement
Activity
Timeline
Requested approval form VP of Finance to start MIS software replacement
project
Discussed working with the California Community College Foundation
(FCCC) on the MIS project with VP of Finance
Reviewed MIS project with IT Consultant and VP of Finance
Developed MIS software replacement strategy with IT Consultant
Evaluated the FCCC’s ERP project proposal and fees
MIS project reviewed by Cabinet
Project reviewed by Technology Committee
President and Cabinet updated of the FCCC’s MIS project status
Submitted FCCC’s MOU to Board for approval
Board tabled MOU for more detail technology information
Developed Technology information for Board
Re-submitted FCCC’s MOU to Board for approval
Established Software Evaluation Committee
Sep 2005
Trained Evaluation Committee on how to use the FCCC’s knowledge
base to evaluate software
Oct 2006
Had all committee members work with the FCCC’s Knowledge database
to develop MIS replacement software requirements
Nov 2006
to
Jan 2007
Jan 2007
Mar 2007
May 2007
Selected software to be evaluated DataTel , Oracle & SunGard
Set up MIS software Vendors demonstrations with DataTel & SunGard
Performed site visits for DataTel & SunGard software with Antelope
Valley College and College of the Canyons
SunGard software Selection and Contract Negotiations
Submitted SunGard Banner/AccessRio software recommendation to Board
Submitted Banner/AccessRio Hardware recommendation to Board
Sept 2005
Nov 2005
Nov 2005
Dec 2005
Dec 2005
Jan 2006
Jan 2006
Feb 2006
Feb 2006
Feb 2006
Mar 2006
Jun 2006
May 23, 2007
to
Jun 15, 2007
Jun 2007
Jul 2007
Phases and
Process
Phase III
Implementation
Process
Purchased Banner/AccessRio Hardware and network connectivity
hardware
Aug 2007
Submit Rio Hondo College’s ERP Project Manager recommendation to
Board
Determine back fill during Banner/AccessRio software Implementation
Hire MIS Project Consultant for the Implementation process
Start SunGard Banner/AccessRio Implementation Process
Data Conversion from Old Santa Rosa MIS to new Banner/AccessRio
software
Banner/AccessRio Software User Mock testing and final evaluation
Sep 2007
Banner/AccessRio Human Resources Module “GO Live” for Summer
2009
Banner/AccessRio Student Module “Go Live” in Oct 2009
Banner/AccessRio Fin Aid Module “ Go Live” planned for June 2010
Banner/AccessRio 3rd Party and Phase II projects scheduled for Jan 2009 –
Dec 2010
41
Sep 2007
Oct 2007
Oct 2007
Dec 2007-May 2009
Completed
May 2009-Jun 2009
Completed
Jun 2009 Completed
Oct 2009 Completed
Jun 2010
Dec 2010
E. Telephone System Replacement:
Our current Ericsson telephone system was installed in November 1992 along with 500 new phones. The system
consists of three telephone units or trunks located in the Administration Building, Science Building and
Administration of Justice. All are connected to the College’s fiber optic cable backbone.
The Ericsson telephone system did not support any additional telephone instruments, or the expansion in service
requirements from the Bond renovation and construction projects. So in 2007 we decided to upgrade or replace the
telephone system. With the introduction of Voice over Internet Protocol (VoIP) technologies; there are a number of
opportunities for us to consider.
An upgraded telephone system would support the current services and functions, including the existing peripherals,
Voicemail, Music on Hold, Call Center and the existing analog and digital instruments. In addition, the upgraded
telephone system would support VoIP devices, dedicated telephones, and software applications via our data
network. We are worked with Vantage Technologies, our IT consultant, to develop the RFP for the telephone
upgrade system to VoIP, in mid 2007.
Our plans were to We purchase the VoIP hardware and application software to support a minimum of 500 users and
500 telephones instruments, with all the latest features; including Voicemail. Our plans were to phase-in the
telephone instruments based on the initial procurement of (50) phones (44) staff, (5) manager and (1) operators’
console. The new VoIP system connects to our Ericsson telephone system as the front-end for uninterrupted support
as we migrated to a total VoIP system.
The plan was in Phase-One, to install (50) phones would address the college’s current shortage of 8-10 phones and
lines in June 2008. In Phase-Two -2009 we installed (60) VoIP phones in the new LRC building and design a plan to
install 50 phones in the remodeled Applied Technology building. In Phase Three we will install the necessary
phones for the AJ administration, remodel PE Complex and the Student Services buildings. Phase-Four will address
the new and/or remodeled buildings as they come on-line.
The reason our initial plan is not to completely replace the Ericsson telephone system - is most of the existing
building are scheduled to be remodeled with new network cabling installed and we don’t want to install cables for
the VoIP phones and then have to replace the cables during the building remodels.
Additionally, our current Ericsson telephone is capable of supporting the college until the new and remodeled
buildings are completed, thus we don’t need to replace this system immediately. Another important factor is the
VoIP system will become the front end of our telephone operations, meaning it will be the callers’ first contact to the
college and then it will connect to the older Ericsson phone system. This will provide for uninterrupted telephone
service and easy installation of the new VoIP telephones.
42
Activity
Timeframe
Defined the requirements of a new telephone system and outlined the
problems with our current telephone system.
Submitted VoIP requirements to Vantage IT Consultant for evaluation
Repurpose existing Ericsson Telephone Switch and procured a new Voice
over the Network (VoIP) system
Aug 1, 2005
VoIP Evaluation
Reviewed Vantage telephone upgrade proposal with VP of Finance
Reviewed telephone upgrade proposal with Technology committee
Telephone system upgrade is reviewed by VP Business & Finance
Presented Telephone project to President’s Cabinet
Vantage Consultants developed VoIP RFP
Sep 15, 2005
Nov 1, 2005
Nov 2, 2005
Nov 4, 2005
Dec 15, 2005
VoIP
Purchasing Process
Submitted Telephone RFP to MOT, President Cabinet for approval
Feb 15, 2006
Submitted Telephone RFP to Board for approval to go out to Bid
Prepared VoIP Telephone upgrade for BID
Issued VoIP Bid
Processed PO for Network Readiness Assessment
Mandatory Bid Job Walk
Bidders Questions and Answer posted
Bid Submittal/Opening Date
Vendor’s Bid evaluation, interviews, reference checks
Award of VoIP project by RHC Board
Mar. 1, 2006
Apr 1, 2006
Jun 8, 2006
Jun 15, 2006
Jun 28, 2006
Jul 8, 2006
Jul 12, 2006
Jul 12, 2006
Sep 16, 2006
Started VoIP, Phase I installation, testing and staff training. Phase I was
the implementation of (50) telephones
Final VoIP software and hardware was tested
The installation of the VoIP telephone system consisted of (50) digital
phones (6) analog phones and the operator’s console.
Nov 1, 2006
Purchase and install new VoIP phones as new staff & faculty are hired,
and the older Ericsson phones break. To-date (40) phones have been
installed.
Phase II started as the new LRC and remodeled Applied Technology
buildings come on-line.
Phase III will start as the remodeled PE buildings and AJ Administration
buildings come on-line.
The completion of the VoIP telephones system is planned when the
Administration building is remodeled.
June 30, 2008
Completed
VoIP Telephone
Project Phases &
Process
VoIP Bid
Preparation
VoIP
Implementation
Completed Phase I
VoIP
implementation
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Sep 1, 2005
Sep 12, 2005
Dec 15, 2006
Jan 15, 2007
Completed
July 2009
Completed
July 2009 InProgress
Pending
F. Campus-wide Wireless Network:
This project provided wireless network access to the entire campus. We set up a secure guest access to our network
so student, staff and visitors coming on campus will have at least Internet access.
We evaluated several vendors’ Wireless product, i.e. Enterasys, Aruba, Cisco, etc. We also visited and evaluated the
following college’s Wireless systems; Compton, Irvine Valley and Long Beach because they recently installed stateof-the-art systems.
We worked with the vendor awarded the wireless contract to begin the campus-wide installation in 2007.
Additionally, all new or remodeled building are being designed with Wireless capabilities and compatibility to the
system we are currently being implemented.
Date
Feb 2006
July 2006
Sept 2006
Jan 2007
Jan 2007
Mar 2007
Apr 2007
Jul 2007
Jul 2007
Aug 2007
Aug 2007
Oct 2008
Activity
Investigate new wireless vendors.
Start product demo of various vendors.
Complete product demo.
Submitted CMS Wireless recommendation to Board.
The Board requested we Bid Wireless project
Vantage Technology prepared Bid specifications
Wireless Bid was posted
Bids received
Bids were evaluated
Bid approved by Board
Wireless installation started
Wireless Project Completed
G. Campus-wide Network Upgrades (See Pages 9-11 of this document fort the back
ground information on this project):
Date
Oct 2008
Feb 2009
May 2009
May 2009
May 2009
Jun 2009
Jul 2009
Jul 2009
Activity
Installed large 300 port network Switch in Business
Installed Blown Fiber Cables campus-wide as infrastructure
Create Secondary Data Center in the New LRC Building
Started Network design for new AJ Admin Building
Network upgrade for CAD/GIS in Science Bldg.
Started network design for remodeled PE complex
Network Project for remodeled Applied Technology Building
Terminated Campus-wide fiber Optic cables in Data Center
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Status
Completed
Completed
Completed
In-Progress
Completed
In-Progress
Completed
Completed