Student Help Center Summary Spring 2012
Walk In
Transfer Center
Counseling
Trio
A&R
Financial Aid
Veteran's Office
DSPS
Cashier
Another Student
Email Flyer
Total Students
per day
1st Day of
Flex Day
Spring
1/24/2012 - 1/25/2012 - 1/26/2012 - 1/27/2012 - 1/30/2012 - 1/31/2012 - 2/1/2012 Tues
Wed
Thurs
Fri
Mon
Tues
Wed
10
5
13
2
81
47
29
1
1
0
0
0
0
0
5
1
2
5
2
2
2
1
0
0
0
0
0
0
0
8
4
1
4
1
4
0
10
0
0
3
1
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
11
6
0
5
1
5
1
28
7
1
22
26
24
82
10
26%
129
193
Changes:
Add time to sign in sheet (Date, Time, Name, How did you hear about the center)
Do not offer on FLEX day
Do not offer early morning 8-9 AM
Continue to have at least one A&R staff in the room and FA if possible.
Note: FA was conducting workshops in Wray
64
62%
Total
Students
187
2
19
1
22
14
1
0
1
17
48
37
Total
Students
helped
312
60%
60
19%
15%
Student Help Center Summary Fall 2012
1st Day
of Fall
8/15/2012 - 8/16/2012 - 8/20/2012 - 8/21/2012 - 8/22/2012 - Total
Wed
Thurs
Mon
Tues
Wed
Students
Walk In
8
11
28
41
18
106
A&R
0
0
1
1
1
3
Another Student
1
0
0
0
0
1
Career Center
0
0
0
1
0
1
Cashier
0
0
0
0
0
0
Counseling
0
0
3
0
0
3
DSPS
0
0
0
0
0
0
Financial Aid
0
0
1
0
0
1
Info. Booth
0
0
3
0
0
3
Library
0
0
1
0
0
1
Outreach
1
0
0
0
0
1
Transfer Center
0
0
0
0
0
0
Trio
0
0
0
0
0
0
Veteran's Office
1
0
0
0
0
1
Virtual College
0
0
0
1
0
1
Email Flyer
1
1
2
0
0
4
Electronic Marque
0
0
1
0
0
1
Total Students per day
12
12
40
44
19
83% Walk ins
13% Referrals
4% Marketing
Total
Students
helped
127
Student Reasons for Visit
Access Rio
Add/Drop/Change Classes
Course Assistance
Registration
Black Board
Emergency Loans
Fines
General Questions
Transcripts
BOGW Wavier
Financial Aid
Work Study
Total Students per day
1st Day
of Fall
8/15/2012 - 8/16/2012 - 8/20/2012 - 8/21/2012 - 8/22/2012 - Total
Wed
Thurs
Mon
Tues
Wed
Students
2
5
7
4
0
18
4
1
21
29
16
71
0
0
0
2
0
2
0
1
0
0
0
1
0
0
1
0
1
2
0
0
1
0
0
1
1
0
0
0
0
1
3
5
3
8
0
19
0
0
0
1
0
1
0
0
2
0
0
2
2
0
5
0
0
7
0
0
0
0
2
2
12
12
40
44
19
24
19%
84
66%
Total
Students
helped
127
72% Classes
19% Other
9% Financial Aid
Student Time Summerization
9:00 - 10:00
10:00 - 11:00
11:00 - 12:00
12:00 - 1:00
1:00 - 2:00
2:00 - 3:00
3:00 - 4:00
4:00 - 5:00
5:00 - 6:00
6:00 - 7:00
Total Students per day
1st Day
of Fall
8/15/2012 - 8/16/2012 - 8/20/2012 - 8/21/2012 - 8/22/2012 - Total
Wed
Thurs 1
Mon 1, 2
Tues 2
Wed
Students
4
2
2
9
5
22
2
4
10
3
6
25
1
2
6
10
4
23
3
2
9
4
4
22
2
2
0
0
1
5
0
0
0
0
0
0
0
0
0
0
0
0
0
0
5
9
0
14
0
0
3
4
0
7
0
0
5
5
0
10
12
12
40
44
19
76% Morning
24% Evening
Total
Students
helped
127
Notes:
1. No times logged--these are best recollection.
2. System down @ 6:30 p.m. on 8/20/12 & 1p.m. on 8/21/12.
3. All assistance was offered in SS305 with 11 laptops and phone set up in room.
Recommedations:
1. Offer assistance from Outreach in SSB 1st floor lobby Mon. and Tues. of the 1st week of semester from 9 a.m to 1 p.m.
Temporary Student Help Center Summary Spring 2013
Student Reason for Visit
1st Day of
Spring
Add/Drop
Drop for Non-Payment
Emergency Loans
Financial Aid / BOGW
General Questions / AccessRIO
Holds/Fines
Other
Parking Permit
Totals
1/28/13
Mon
11
5
7
19
15
5
132
144
338
1/29/13
Tues
29
8
3
16
69
5
109
164
403
1/30/13
Wed
15
1
4
8
28
0
54
96
206
Total
Students
55
14
14
43
112
10
295
404
947
1/29/13
Tues
24
21
40
86
34
56
19
45
34
16
28
403
1/30/13
Wed
32
19
18
23
35
34
15
30
0
0
0
206
Total
Students
124
65
143
189
130
138
43
117
59
41
53
1102
Students Served by the Hour
1st Day of
Spring
8:00 - 9:00
9:00 - 10:00
10:00 - 11:00
11:00 - 12:00
12:00 - 1:00
1:00 - 2:00
2:00 - 3:00
3:00 - 4:00
4:00 - 5:00
5:00 - 6:00
6:00 - 7:00
Totals
1/28/13
Mon
68
25
85
80
61
48
9
42
25
25
25
493
Notes:
1. All assistance was offered on the 1st floor lobby of SSB.
2. This is the first semester of Drop for Non-Payment and online parking permit purchase
3. No adversiting was done for the "help center" to students.
4. Counts for 1/28/13 at 11 a.m. and 4-7 p.m. were not recorded on the log and are approximations.
5. Closed at 4 PM on 1/30/13
6. "Other" questions included:
1/28/2013 Office Hours
1/29/2013 SWEC
1/30/2013 TAP card
Recommedations:
Portal Access
Building locations
ID card
Transcripts
Scholarship info
print copy
Counseling
class schedule
pre requisites
Classroom location
FA award look up
ss fee
How to add a class
Tuition (tax form)
payment
Dream Act
transcripts
Continuing Ed
HigherOne card
Professor email
counseling appt.
number of units
Student Services 1st Floor Lobby Assistance - Summary Fall 2013
Student Reason for Visit
1st Day of
Fall
2013 HS Grad
Add/Drop
Drop for Non-Payment
Emergency Loans
Financial Aid / BOGW
General Questions / AccessRIO
Holds/Fines
Parking Permit
Where is ___ located?
Totals
8/26/13
Mon
20
46
17
4
30
86
13
78
53
347
8/27/13
Tues
5
55
22
4
58
93
14
105
62
418
8/28/13
Wed
5
23
2
2
20
51
0
24
19
146
Total
Students
30
124
41
10
108
230
27
207
134
911
8/26/13
Mon
63
80
77
56
8/27/13
Tues
12
103
86
111
8/28/13
Wed
25
30
25
39
27
19
14
38
347
27
17
14
48
418
Total
Students
100
213
188
206
27
27
36
28
86
911
Students Served by the Hour
1st Day of
Fall
8:30 - 9:30
9:30 - 10:30
10:30 - 11:30
11:30 - 12:30
12:30 - 1:30
3:00 - 4:00
4:00 - 5:00
5:00 - 6:00
6:00 - 7:00
Totals
146
Notes:
1. All assistance was offered on the 1st floor lobby of SSB.
2. Student had Info Booth on UQ on Monday and then on Rio Breezeway for Tues and Wed
3. Students frrom Info Booth helped on 1st floor corridor Tuesday and Wednesday
4. Admissions staff assisted periodicall at computers on 1st floor corridor
Recommedations:
1. consider extending time from 8 a.m. to 2 p.m. to cover the heaviest traffic times.
2. partner with student Info Booth to offer more complete coverage and assistance in the SSB
3. consider putting the parking kiosk in another location to avoid conjestion in the hall