Matakuliah : G0424 – Hotel and Restaurant Management
Tahun
: 2008
Hotel and Restaurants – An Overview
Pertemuan 1-2
Learning Outcomes
• Students are able to briefly describe the hotel and
restaurant business (C1)
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Materi Outline
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Hotel & restaurant
Hotelier & restaurateur
Type of accommodation
Type of F&B establishment
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OVERVIEW OF TRAVEL
AND TOURISM INDUSTRY
TRAVEL and TOURISM
INDUSTRY
Lodging
Operations
Transportation
Services
Food & Beverage
Operations
Hotels
Ships
Restaurants
Motels
Airplanes
Lodging
Resorts
Autos
Properties
Apartel
Buses
Retail Stores
Pensions
Trains
Vending
Catering
Snack Bars
Retail
Stores
Gift Shops
Souvenir Shops
Arts / Crafts Shops
Shopping Malls
Markets
Miscellaneous
Stores
Activities
Recreation
Business
Entertainment
Meetings
Study Trips
Sporting Events
Ethnic Festivals
Art Festival
Cultural Events
Seasonal Festival
Cruise Ships
Bars / Tavern
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World History of Hotel
& Restaurant
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The beginning of Hotel and Restaurant established is still unknown.
In the early 18 B.C travellers came from a far need to stay over night.
The shelter was offered, along with increasing numbers of traveller, the
concept of shelters and changed to inns. Inns offered housing with room
charged.
In the third century, beside resting and spending the night after the long
journey, travellers also needed food and drinks.
Under the influence of the Roman Empire, inns began catering to the
pleasure traveler in an effort to encourage visitors.
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World History of Hotel & Restaurant
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The combination of inns and taverns created concept
of hotels.
Hospitium derived from hospitality, came from the Latin
root meaning Host or Hospice.
Hospiteium was private homes opened to the public. In
Indonesia it was called as pasanggrahan.
Most, unfortunately, Hospiteium had poor reputations.
It sold such attraction such as gambling and
prostitution.
The name of hospiteium changed to hotels was
established provided accomodation, also foods and
drinks.
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History of Hotel
in Indonesia
• In 1828, the Dutch build Hotel Des Indes.
• In independent era, Bung Karno changed
the name ofHotel des Indes into Hotel
Duta Indonesian (HDI)
• Nowadays, the hotel is famous as Hotel
Aryaduta.
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History of Hotel in
Indonesia
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Hotel Indonesia was the first stars hotel
built by the government of Indonesia in
Jakarta.
It was officialy opened in 5 Agustus 1962
by President Soekarno to welcome Asian
Games IV on 1962.
Nowadays, Hotel Indonesia is renovated
will be managed by Jarum for the next 20
years.
It will be called as Hotel Indonesia –
Kempinski and the area named Grand
Indonesia.
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Definition of Hotel
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Hotel is an establisment held by proprietor as offering food, drink and
sleeping accommodation with special contract to any traveller, able and
willing to pay a reasonable sum, who is fit to be received (Hotel Proprietor
Act, 1959)
Hotel adalah jenis akomodasi yang mempergunakan seluruh atau sebagian
bangunan untuk menyediakan jasa penginapan, makan dan minum serta
jasa lainnya bagi umum yang dikelola secara komersial (UU No.9 tahun
1990)
Tamu Hotel adalah setiap orang yang menginap dan/atau mempergunakan
jasa-jasa lainnya yang ditawarkan oleh hotel. (SK Menparpostel
No.KM37/PW-340/MPPT-86)
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Origins term of Hotel
• The word hotel derives from the French hôtel (coming from "hôte"
meaning "guest"), which referred to a French version of a
townhouse or any other building seeing frequent visitors, not a place
offering accommodation.
• In contemporary usage, hôtel has the meaning of "hotel", and hôtel
particulier is used for the old meaning.
• The hotel owner is called hotelier.
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Definition of Restaurant
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A restaurant is a retail establishment that serves prepared food to
customers.
The word of ‘restaurant’ derive from the French verb restaurer, meaning to
restore
The service offered is generally for eating on premises, though the term has
been used to describe take-out establishments and food delivery services.
The term of restaurant covers many types of venues and a diversity of
styles of cuisine and service.
A restaurant owner is called a restaurateur.
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If you are a good Hotelier and Restauranteur,
You will be
A democrate
An acrobat
And
A doormat
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You should …
Be a diplomat like an
ambassador
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Have a social grace like
queen mother
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You should …
Have speed like a
concorde
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Smile like Mr. Bean
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You should have …
Memory as big as a
elephant
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Thick skin as a rhinoceros
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You should …
Grooming like a King
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Be patience as a Saint
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You should …
Have the fitness of a
centre forward
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Hotel Survival Map
The Brain is The
Management
The Heart is The Staff
The Skin is the Security
The Nervous System is the
Engineering
The Face is the Front Office
and Hotel Image
The Blood is The Guest & clients
The Lungs are the Supervisors
The Kidneys are The Housekeeping
The Stomach is The F&B Dept
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Conclusion
• The nature hotel and restaurant business is dynamic.
• It needs talented, skilled and smart people.
• In simple, a hotel is a place to stay and to eat or in other
words, it should be as homely as home.
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Duo Assignment
Find out
• An organisation chart of a hotel and a restaurant in
Indonesia
• A similarity from organisation structure of those two
Due date: next meeting
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