Matakuliah
: G1184 Travel Management
Tahun
: 2005
Pertemuan ke-: 6
Chapter 2
(Power Point 6.1)
Pokok Bahasan: Intermediaries
Materi:
 How to Find a Good Travel Agent?
 How to Find a Good Tour Operator?
Learning Outcomes Pertemuan ke-6
(Power Point 6.2)
Pada akhir pertemuan ke 6, diharapkan
mahasiswa akan mampu :
• menerangkan syarat-syarat menjadi travel agent
yang baik (TIK 8)
• menjelaskan syarat-syarat menjadi tour operator yang
baik (TIK 9)
(Power Point 6.3)
The primary task of travel
agents:
to supply the public
with travel services
(Power Point 6.4)
The primary task of tour operators:
to provide a combination of
transportation and
accommodation which makes
the purchase price atractive to
holidaymakers
(Power Point 6.5)
Tour Manager:
the one
who accompanies holidaymakers
throughout the whole journey
in order to oversee arrangements
(Power Point 6.6)
A good travel agent:
-
Is experienced
-
Is knowledgeable about the trips
-
Is skillful at using computer reservation systems
-
Has the latest technology
-
Has a 24-hour phone line
-
Protects customers’ deposits
-
Speaks directly with customers
-
Has a good company’s history
-
Is close to customers’ home
-
Is paid only when tickets are in customers’ hands
(Power Point 6.7)
A good tour operator:
-
Is long in the business
-
Runs his own trips
-
Employs experienced guides
-
Has president who is involved in field research
-
Carries liability insurance
-
Protects customers’ deposits
-
Can provide 2 or 3 client references
-
Gives specifics
-
Sends information in writing
-
Provides names of hotels, airlines, and other companies used
-
Provides details of trips’ costs
(Power Point 6.8)
Most people find
a travel agent like through
word of mouth