Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
WELCOME!
Americas Aerospace Quality Group
AAQG
Registration Management Committee
RMC
Auditor Training and Workshop Session
Minneapolis, MN
July 30-31, 2009
Value Added Aerospace Auditing
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
Robust Auditing of Internal
Audits
Presented by Stanley M. Faust,
Spirit AeroSystems
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
Objectives
The focus and purpose of this presentation is to
facilitate the discussion relative to the dynamics
and challenges contract auditors face while
assessing an organization’s internal audit
program
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
Agenda
 9100 Criteria
 Planned Intervals
 Covers all system requirements
 Implementation and maintenance






Audit program
The procedure
Corrective action
Detailed tools and techniques
Contractual and regulatory requirements
The results
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
9100
Criteria
8.2.2 Internal Audit: The organization shall conduct internal audits at
planned intervals to determine whether the quality management system
How about:
a) conforms
to the planned arrangements (see 7.1), to the requirements of
• Ensures Standard
conformance
this International
and to the quality management system
requirements
established
by the organization,
and
• Measure
and Monitor
the system health
• Provides continual improvement focus areas
b) is effectively implemented and maintained. An audit program shall be
• Identifies training needs
planned, taking into consideration the status and importance
Eliminates
useto of
of the •processes
and the
areas
be “tribal
audited,knowledge”
as well as the results of previous
audits.
• $$$ Identifies Waste
The audit criteria, scope, frequency and methods shall be defined. Selection
of auditors and conduct of audits shall ensure objectivity and impartiality of
the audit process. Auditors shall not audit their own work.
How do internal audits “Add Value” ?
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
Planned Intervals
• The schedule must be adhered to and adjusted as
needed. (results, completions, customer feedback).
• All requirements must be covered i.e. contractual,
regulatory, planned arrangements and QMS.
• Is the plan effectively implemented and maintained
• Process based
• Types of nonconformities
– Basic
– Meaningful
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
The Internal Audit Procedure
•
•
•
•
•
•
•
Auditor Competence
Scheduling
Defined responsibilities for planning the audit
Conducting the audit
Reporting results in a timely manner
Corrective Action and Verification (Closed Loop)
Records must be maintained
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
Corrective Actions
• Area management responsibility
Reminder:
– Actions are taken without delay to eliminate
Auditors
and Organizations can find corrective action guidance
nonconformities
in the SCMH
– Identify root causes
Reference Chapter 9.0
– Follow-up
VerifyAnalysis
actionsand
taken
are effectively
9.1 Root– Cause
Problem
Solving (01 implemented
Oct 2008)
9.1.1 Root
Cause Analysis
and Problemresults
Solving Model
– Reporting
of verification
Introduction
– Responses must be on time
9.1.2 Root Cause Analysis and Problem Solving
• Are
nonconformities
tracked and analyzed for
The 9-Step
Process
trends
• How are recurring nonconformities addressed
»
8.5.2
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
The Audit Tool Box
• In order to conduct an “effective” internal audit
an organization must have audit tools.
• These tools i.e. checklists, process flow charts
must developed and implemented prior to audit
conduct.
• They should avoid the use of generic or
designed to fit individual audits (process
specific)
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
Results
• There should be no “soft grading”. Organization should
define nonconformance vs. opportunity for improvement.
• Once the audit is complete, the organization
– Summarize results
– Document Findings
– address performance problems
– Identify opportunities for improvement
• The results of the audit must be one of the inputs of the
organization’s Management Review process.
• The analysis of data must be used to drive continuous
improvement
(AS9100 5.6.2, 8.4)
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
Aerospace Auditor
Reminders
• When auditing this process.:
– Process is in place.
– Do not allow for a one time event.
– Review current and past schedules (slides,
required audits not complete)
– Process focus
– Check sheet driven audits are not effective.
Registration Management Committee (RMC)
Auditor Training and Workshop
Minneapolis, MN
July 30-31, 2009
Questions