PUBLIC SECTOR PERFORMANCE ROUNDTABLE
9 September 2013
Cranfield School of Management
09:30
Coffee and registration
10:00
Welcome – Pietro Micheli, Cranfield School of Management
10:05
Keeping it simple: The six questions every non-executive should ask on performance management (and
every executive should always know the answer)
Paula Higson, Independent consultant and Doctoral researcher at Cranfield School of Management
Managing performance is complex enough for the full time executive team, even more so for a nonexec, who is part time, not the expert, and distant from the day-to-day running of the business. In the
NHS, for example, the standard Board reporting pack gives you more data than you could ever want
or need. But how do you avoid drowning in the data and keep to the big picture? This presentation
suggests six simple but compelling questions that help to keep that broad perspective and so be able
to provide that positive challenge to the Board.
In this session, Paula Higson draws on her own experience as an executive director, her recent work
on the case study of the failures in Mid Staffs, and her new role as a Chair of a Housing Trust to
explore how the right approach to performance measures contribute to the Board's role in managing
performance.
11:30
Coffee break
11:45
Assessing value for money through the performance framework – the case of the Environment Agency
Martin Cummins, Strategic Performance Manager, Environment Agency
Similar to many other public sector organisations, the Environment Agency is being pressed by
government to demonstrate value for money. In this session, Martin will discuss how value for money
is being introduced in the Environment Agency’s corporate scorecard and how this is enabling
decision-making that is based on an accurate assessment of the cost / benefit of the organisation’s
activities. The presentation will also look at how internal and external performance is connected, and
how accountability can be ensured through the use of a performance framework.
13:15
Lunch
Continued …
CENTRE FOR BUSINESS PERFORMANCE
WWW.KNOWLEDGEINTOACTION.CO.UK
14:15
Designing and implementing Strategy Maps at corporate and service levels: the journey so far
Sarah MacKenzie, Business Intelligence Manager, The City of Edinburgh Council
In this presentation, Sarah will discuss the journey of performance management in the City of
Edinburgh Council. To do so, she will examine the main stages in very practical terms, and discuss
the challenges faced and the solutions implemented. In particular, she will focus on:
•
Previous approach: how performance was managed by departments, data was forced into
bimonthly periods, an industry was created around committee reporting, with lack of
communication or follow-up on actions.
•
Change in leadership: how this shifted the culture in the Council with new expectations and
a willingness to be scrutinized.
•
Outcomes: what was done to shift the focus to outcomes, break down barriers, focus on
engagement, and how strategy mapping was used to make it happen.
•
Lessons learned so far: how the approach was refined and which innovations are being
introduced, such as webcasting performance meetings at committee.
•
Work in progress: developing business intelligence and making performance information
consistent using the latest technology. Also, how the Council is continuing to engage and get
people interested in performance.
15:45
Coffee Break
16:00
Introduction to the workshop
Pietro Micheli, Cranfield School of Management
17:00
19:00
Close
Dinner at Cranfield Management Development Centre
PUBLIC SECTOR PERFORMANCE ROUNDTABLE
10 September 2013
Cranfield School of Management
09:00
Coffee and registration
09:30
Searching for the Holy Grail: can organisations be both efficient and innovative?
The workshop will start by discussing a key issue in management research and practice: can organisations be
both efficient and innovative? Efficiency and productivity are fundamental to ensure the viability of an
organisation. However, it is only through innovation and change (in services, products and processes) that
organisations can move forward and prosper.
Management researchers have long argued that incremental improvements (‘do the same better’) and radical
innovations (‘do something different’) are at odds: an organisation can either do one or the other. At best, such
activities can be separated in different units. However, recent studies demonstrate that it is in fact possible to do
both. But how can we do this?
10:45
Coffee break
11:00
How to become more efficient and innovative: the role of performance management systems
In this session we will look at the roles of performance management systems as means to promote both
incremental improvements and innovation. We will first examine research findings coming from two projects we
have recently concluded: one comprises of 55 interviews across 6 organizations; the other of a survey conducted
in 150 organizations. Subsequently, we will look at specific performance management practices that have had
significant positive impacts on both improvement and innovation.
12:30
Lunch
13:30
Performance management at its best: combining formal and informal systems
All positive examples reviewed in the previous session have one aspect in common: they are the result of the
integration of formal and informal approaches to managing performance. Formal systems rely on the use of
advanced tools and techniques to measure, analyse and report performance information; informal systems
consist more of communication, feedback and recognition, and ensure that such information is used. Here we
will look at how to combine formal and informal systems.
15:00
Coffee Break
15:15
Implications for your organization
We will conclude by discussing how your organization could improve its approach to measuring and managing
performance.
16:00
Close
The workshop will be facilitated by Dr Pietro Micheli.
CENTRE FOR BUSINESS PERFORMANCE
WWW.KNOWLEDGEINTOACTION.CO.UK
For further information or to book your place, please contact:
Lisa Hall
Centre for Business Performance
Cranfield School of Management, Cranfield, Bedford, MK43 0AE
lisa.hall@cranfield.ac.uk 01234 754540
Venue
Cranfield Management Development Centre (CMDC)
Cranfield, Bedford, Bedfordshire MK43 0AL
Please arrive at the Registration Reception desk.
2013 Roundtable Dates
5 March
6 June
10 September
11 September (Workshop)
28 November
Dr
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DUNCAN
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To Bedford
Cranfield
Management
Development
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LEGE Rd.
COL
CP2
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CP1
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Shops and
Bank
tel. +44 (0) 1234 751122
fax. +44 (0) 1234 751806
www.cranfield.ac.uk/som
Cranfield School of Management
Cranfield
Bedford
England
MK43 0AL
Residential Recpt
A428
P
A428
A509
RA
LA
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Garage
CE
NT
A509
Cranfield School
of Management
(main building)
Cranfield
Management
Research
Institute
(CMRI)
Stagsden
Box End
A422
Astw ood
A421
Sherington
M1 J13
AIRFIELD
Wood End
Lathbury
A509
New port
Pagnell
Kem pston
Hardw ick
Low er
Shelton
Great
Linford
Woughton
on the Green
M1
A421
Salford
Lidlington
A4146
A421
Brogborough
Millbrook
Sim pson
A4146
Milton
Keynes
GBMaps.com. Custom Business Location Map Designers.
Am pthill
Wavendon
Husborne
Craw ley
Walton
Woburn
Sands
Aspley
Guise
Maulden
A507
J13
A421
C
Houghton
Conquest
How End
Little
Woolstone
N
Stew artby
Broughton
A509
Nearest mainline railway stations are Milton
Keynes Central and Bedford Midland. Both are less
than 30 minutes by taxi.
B530
Marston
Moretaine
J14
Willen
A421
Cranfield
Moulsoe
A509
Elstow
Bourne End
Wharley End
A422
Keeley
Green
Wootton
North
Craw ley
From
the North
Bedford
Kem pston
Church End
Gayhurst
Cranfield
Technology
Park To Salford,
From Bedford (A421):
Take the A421 southwest towards M1 J13. Turn
right at Marston Moretaine roundabout. Follow signs for
Cranfield. On entering Cranfield, follow signs for the
University.
Biddenham
University
P
Reception Em berton
UNIV
ERSI
TY WAY
From Birmingham and the North:
Exit the M1 at J14 and join the A509 towards
Newport Pagnell. Almost immediately, take first right and
continue through Moulsoe village to the roundabout by the
Cranfield Technology Park - turn left. Turn right at the next
roundabout and then left at the next (signposted for
Cranfield University).
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Lanchester Rd.
Hall
To M1
J14
CP3
CHE
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Wharley
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L AN
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From London and the South:
Take the M1 as far as J13. Exit, turning right at the
1st roundabout (going back over motorway). At the second
roundabout, take the 1st exit signposted Cranfield and
Salford. As you enter Salford turn right. Continue for 1.4
miles. Go straight across the roundabout opposite the
Cranfield Technology Park. Turn right at the next
roundabout then left at the next (signposted for Cranfield
University).
From Heathrow Airport: Take Heathrow
Express train to Paddington, underground train on
Circle or Hammersmith and City Line to Kings Cross, then
Thameslink service to Bedford. Alternatively take London
Underground train (Piccadilly Line) to Leicester Square then
Northern Line to Euston. Intercity and Northampton Line to
Milton Keynes Central Station.
From Gatwick Airport: Direct rail link to
Bedford Midland Station.
From Birmingham Airport: Direct rail link
from Birmingham International Station to Milton
Keynes Central Station.
From Luton Airport: Take train from Luton
Parkway Station to Bedford Midland Station.
PR
Travel Directions:
From Bedford (A428):
Take the A428 out of Bedford. At the Stagsden Rd
roundabout take the first exit to join the A422. After
approximately 3.5 miles turn left as you enter Astwood.
Turn left again onto Cranfield Road. Follow the road to the
T-junction (approx. 3 miles). Turn right then immediately
left and continue into College Road.
d.
Registration Recpt
A507
Ridgm ont
A507
M1
Bow Brickhill
Steppingley
Flitw ick
From
London