The best of
Air France-KLM
in Africa
July 2015
Libreville
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ENJOY THE ENTIRE WORLD DEPARTING FROM AFRICA
Thanks to the partnership between AIR FRANCE and KLM along with our SkyTeam partners, we offer one
of the largest networks giving you access to over 1000 destinations.
In Africa, the Air France-KLM Group aims to meet its customers’ expectations by offering them the
best of its products and services.
Air France-KLM, a vast network serving the African continent
In summer 2015, Air France-KLM is operating flights to 47 destinations on the African continent.
The Group has also signed agreements with various African air transport players (Kenya Airways,
TAAG Angola Airlines, Air Côte d’Ivoire, kukula.com, Comair) offering its customers over 20 additional
destinations on the continent.
On 30 June 2015, Air France resumed service to Freetown (Sierra Leone) with three weekly frequencies.
The Company is thus confirming its positioning as a partner of the African continent and is supporting
Sierra Leone’s economic development. Flights will be operated by Airbus A330-200s, with a seating
capacity of 208 seats – 40 in Business, 21 in Premium Economy and 147 in Economy.
KLM Royal Dutch Airlines is reorganizing its network in East Africa in order to adapt it to the market’s
specific requirements. Capacity has increased to Dar es Salaam (Tanzania) and Entebbe (Uganda). The
two cities are now served directly three times weekly. On other days, they are served respectively via
Kilimanjaro (Tanzania) and Kigali (Rwanda).
NEW TRAVEL CABINS ON BOARD
Air France’s new long-haul travel cabins are currently available on flights to Douala (Cameroon),
Malabo (Equatorial Guinea) and Yaoundé (Cameroon). Customers can now enjoy the new La Première
“designer” suite, and new Business class, a real cocoon in the sky, as well as the new Economy and
Premium Economy cabins.
Moreover, KLM Royal Dutch Airlines now offers its new World Business Class on flights to Nairobi
(Kenya) and Cape Town (South Africa).
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Tunis2
Rabat AF 14
Casablanca AF 28
Monastir
Djerba
Fes
Marrakech
Essaouira
Agadir
Sal
Algiers1
Oujda
Cairo
AF 6 / KL 4
Nouakchott AF 4
Dakar AF 7
Boa
Vista
Bamako AF 7
Conakry AF 7
Niamey AF 5
N'Djamena AF 3
Ouagadougou AF 7
Djibouti AF 1
Abuja AF 7
Freetown AF 3
Bangui AF 1
Abidjan AF 7
Yaoundé AF 4
Entebbé KL 7
Accra KL 7
Lomé AF 5
Brazzaville AF 4
Cotonou AF 5
Lagos AF 7 / KL 7
Kilimandjaro KL 7
Dar es salaam KL 7
Kinshasa AF 3
Port Harcourt AF 7
Nairobi3 KL 7 / KQ 12
Kigali
KL 7
Luanda AF 2 / KL 2
Malabo AF 7
Libreville AF 7
Douala AF 7
Pointe Noire AF 6
Antananarivo
AF 4
Johannesburg
AF 7 / KL 7
Cape Town KL 7
Air France
KLM
Algiers: up to 30 weekly flights from Paris-CDG
+ 4 weekly flights from Marseille between mid-July and August 2015
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Tunis: up to 35 weekly flights from Paris-CDG
+ 3 weekly flights from Marseille between mid-July and August 2015
Transavia
Agadir: 5/7 from Paris-Orly / 2/7 from Amsterdam-Schiphol
Casablanca: 3/7 from Paris-Orly / 5/7 from Amsterdam-Schiphol
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Nairobi: 7 weekly flights from AMS to Nairobi operated by KLM
+ up to 7 weekly flights from AMS to Nairobi operated by Kenya Airways
+ up to 5 weekly flights from CDG to Nairobi operated by Kenya Airways
Djerba: 14/7 from Paris-Orly / 2/7 from Nantes
Essaouira: 4/7 from Paris-Orly
Fes: 3/7 from Paris-Orly
Marrakech: 8/7 from Paris-Orly / 6/7 au from Nantes /
4/7 from Lyon / 2/7 from Strasburg / 7/7 from Amsterdam-Schiphol
Monastir: 10/7 from Paris-Orly / 1/7 from Nantes /
2/7 from Lyon / 1/7 from Amsterdam-Schiphol
Oujda: 3/7 from Paris-Orly / 1/7 from Lyon
Tunis: 15/7 from Paris-Orly / 4/7 from Lyon
Algiers: 2/7 from Lyon
Sal: 1/7 from Paris-Orly
Boa Vista: 1/7 from Paris-Orly
The Air France-KLM network in Africa
Extensively present in Africa, Air France-KLM currently flies to 47 destinations in Africa.
Thanks to its joint-venture partnership with Kenya Airways, the Group can offer even more flight
frequencies between Europe and Africa and is expanding its network with over 20 destinations:
- Addis Ababa (Ethiopia),
- Blantyre (Malawi),
- Bujumbura (Burundi),
- Harare (Zimbabwe),
- Khartoum (Sudan),
- Lilongwe (Malawi),
- Livingstone (Zambia),
- Lubumbashi (Democratic Republic of Congo),
- Lusaka (Zambia),
- Mayotte,
- Maputo (Mozambique),
- Mombasa (Kenya),
- Moroni (Comores)
- Nampula (Mozambique),
- Ndola (Zambia),
- Zanzibar,
- Gaborone (Botswana),
- Malindi (Kenya).
The Group also has a code-share agreement with the South-African airlines Comair and kulkula.com,
offering five other destinations in South Africa via Johannesburg or Cape Town:
- Durban
- Port Elizabeth
- East London
- George
- Lanseria
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Air France Boeing 777
3 Questions for Frank Legré,
Senior Vice President Africa Air France-KLM
The Air France-KLM Group has always been a pioneer on routes
between Europe and Africa. How does this position you vis-à-vis
the competition?
Air France-KLM and Africa share a long history. The majority of Air France services to the African
continent were launched between 1933, the date of the Company’s creation, and 1940, i.e., over the
first years of its existence! We know this continent well, we aren’t discovering it today as it emerges,
unlike more opportunistic competitors. You cannot spend practically 80 years in Africa without
feeling a strong sense of attachment!
What is Air France KLM’s reaction facing pressure from the Gulf
airlines, notably on routes to the African continent?
Air France-KLM regularly campaigns for a return to fair competition. Not a week passes without
initiatives being taken. European and international authorities must understand the importance of
implementing fair and transparent competition rules without which there is no level playing field.
The Gulf airlines, which are State-owned companies, are not subject to the same rules. We regularly
alert the French and European authorities to try to introduce strict rules of competition. But for our
customers, we can make the difference by offering them the best products and services!
What are the Group’s assets in Africa?
Firstly, our vast network offers flights across the whole of Africa. This summer, we are offering 47
destinations in Africa, and much more thanks to our strategic partnerships with African companies
such as Kenya Airways, Air Côte d’Ivoire, Comair, or recently with the main South-African low-cost
airline, kulula.com.
Our products and services are designed to make the difference. Air France and KLM are investing in the
renewal of their long-haul cabins. The Group aims to become a global reference in air transport. We
offer our African customers the very best. Air France’s new travel cabins are progressively equipping
our Boeing 777 fleet and are already available on flights to Douala, Malabo and Yaoundé. Moreover,
KLM’s new World Business Class is already available on flights to Nairobi and Cape Town.
Furthermore, we have developed innovative tailor-made services designed to facilitate travel for our
customers. A more generous baggage allowance on flights to Africa, examples of African gastronomic
produce available on board are just some of the many special attentions that make the difference.
As for digital innovations, our exclusive “AF Connect” or “KLM Connect” services proactively inform
customers in real time of any changes to their flight. The social networks are also a precious tool for
interacting with our customers. On Facebook and Twitter, we directly answer our customer’s travel
questions 24/7. Moreover, on the “Air France Press” app, the daily newspaper Jeune Afrique can be
downloaded and consulted before, during and after the trip.
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Dedicated airport staff
Personalized services on African routes
Air France offers customers on its African routes tailor-made services as soon as they arrive at the
airport, as well as the excellence of French in-flight service.
AT THE AIRPORT
Dedicated airport staff
At Paris-Charles de Gaulle, a team of experts from the African continent is present on all flights to
and from Africa, where they provide commercial assistance to passengers, taking into account the
geopolitical, commercial, regulatory and cultural characteristics of each country. To make passenger
handling easier, Air France has multicultural teams familiar with the specific expectations of its
international customers. On a daily basis, they welcome close to 5,000 passengers, helping them with
check-in and with their connections between flights.
A more advantageous baggage policy to Africa
Air France and KLM offer a larger baggage allowance than on the rest of the long-haul network, to
most African destinations:
- La Première: 3 bags each weighing up to 32 kg
- Business: 2 bags each weighing up to 32 kg
- Premium Economy: 2 bags each weighing up to 23 kg
- Economy: 2 bags each weighing up to 23 kg
Special services for families and young travellers
Air France offers a comprehensive range of services for the 285,000 unaccompanied children (UM),
travelling with Air France every year.
At Paris-Charles de Gaulle, Europe’s largest lounge specifically accommodates young travellers in
transit: an area spanning over 200 sq. m is equipped with Sharp flat-screen televisions and Sony
playstations for older children, manual activities for younger children, and a wide range of games and
activities to suit all ages (babyfoot, board games, magazines, etc.). Children from the age of 2 can
become members of the Flying Blue Jeune Frequent flyer programme.
The Paris-Charles de Gaulle hub: quick and easy connections
At Paris-Charles de Gaulle, Air France customers benefit from quick and easy connecting channels
in modern buildings. All international flights are grouped together in terminal 2E(1). Terminal 2F is
exclusively dedicated to European (Schengen)2 flights operated by Air France and its SkyTeam alliance
partner airlines. By grouping together Air France operations to the east of the airport, connecting
circuits have been made shorter and simpler, allowing customers to save up to 10 minutes when
connecting between two flights.
1,000 Air France and KLM staff at African stations
Around 1,000 local staff make up the Air France and KLM teams on the African continent. They
receive continuous training in international industry standards, working on a daily basis to provide
customers with the best of Air France and KLM Royal Dutch Airlines.
(1) Except for flights to Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai and Bangkok, with check-in at terminal 2F.
(2) From the following countries: Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, France, Greece, Hungary,
Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden,
Switzerland and Czech Republic.
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Crews trained
in attentive service
ON BOARD
Crews trained in attentive service
More than 2,500 cabin crew, belonging to Air France’s Africa and Middle East Division, are trained in
international standards and the specific expectations of customers on African routes.
A gourmet meal service
In Business class, examples of African gastronomic produce such as chili or ginger juice are available
to accompany the customer’s meal. In the Economy cabin, Air France offers dishes tailored to the
preferences of African travellers.
To adapt to the early-morning arrival times of flights arriving from Africa, a new breakfast service has
been introduced in all travel classes on Air France flights.
“CHEF ON BOARD” EVENT
Air France offers new gourmet experiences all year-round. Regularly, a chef from Servair, an
Air France subsidiary and leader in airline catering, boards a long-haul Air France flight to welcome La
Première and Business passengers. When new menus are added in Premium Economy and Economy,
the chef presents them to travellers.
The Servair chef meets passengers, finds out what they think of the dishes and explains how the
company adapts to the constraints of airline catering on a daily basis, to preserve the original spirit
and flavour of the dishes on board. In addition, he passes on his expertise and know-how to the crew,
to ensure dishes are presented in an optimum way and to constantly ensure service excellence.
On African routes, the “chef on board” event has already taken place on flights to Dakar, Libreville,
Abidjan and Ouagadougou.
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An in-flight service combining
comfort and prestige
The best of Air France to Africa
With its La Première class, Air France has laid down the codes of an outstanding service to meet
the needs of customers sensitive to the slightest detail, designed around the three watchwords of
consideration, discretion, and awareness. From the time the passenger arrives at the airport, to the
welcome they receive on board and the monitoring of their baggage, everything possible is done to
facilitate their journey and encourage them to relax and take it easy.
La Première is currently available on flights to and from Abidjan, Johannesburg, Libreville, Yaoundé,
Luanda and Bangui.
LA PREMIÈRE, A FULLY PERSONALIZED, EXCEPTIONAL SERVICE
Exclusive, personalized service at the airport
At Paris-Charles de Gaulle airport, customers are totally looked after from their arrival, when a porter
takes charge of their baggage, to check-in formalities, and then in the La Première lounge. This
exclusive itinerary saves precious time, allowing passengers to take advantage of the luxurious La
Première lounge at Paris-Charles de Gaulle.
Designed by interior architect Didier Lefort, the La Première lounge at Paris-Charles de Gaulle provides
passengers with over 1,000 sq. m of space where they can dine, relax (in the bar or the Spa operated
by the Biologique Recherche brand), work, or simply take the weight off their feet.
The restaurant features menus designed by Alain Ducasse and a selection of the finest wines from the
Air France cellar. To ensure hassle-free, discreet boarding, passengers are informed by lounge staff
when their flight is ready to depart, and they are then personally accompanied by car to the aircraft,
boarding a few minutes before the doors are shut. Passengers transferring to an onward flight at
Paris-Charles de Gaulle are systematically welcomed as soon as the aircraft doors are opened, and
accompanied to the La Première lounge. Air France is the only airline to offer this service.
An inflight service combining comfort and prestige
On board, the passenger’s seat transforms into a real 2-metre long bed, with direct access to the aisle.
The personalized service enjoyed by La Première passengers helps to make inflight meals a genuine
interlude of relaxed pleasure. An offer of caviar, menus prepared by starred chefs, a wine list signed by
international renowned experts and fine French cuisine are celebrated throughout the trip. Passengers
freely choose the dishes they wish to savour, in their own time. Air France designs its menus in the
manner of a gourmet restaurant, using Servair’s Culinary Studio overseen by Joël Robuchon.
In June and July 2015, Air France is offering new dishes signed by Joël Robuchon for a fine dining
experience worthy of the best restaurants.
At each stage of their trip, passengers are constantly pampered by Company personnel. Consideration,
discretion and awareness are the three essential qualities of our ground staff and 1,500 pursers,
hostesses and stewards specially selected from Air France’s 15,000-strong flight crews to satisfy the
expectations of La Première passengers.
A new private jet service
Air France, in partnership with Wijet, is offering a new range of private jet services. This service is
exclusively dedicated to connecting passengers at Paris-Charles de Gaulle, before or after their longhaul flight on Air France in the La Première cabin and their travel companions traveling in the Business
cabin. The private jet services are operated by Wijet in Cessna Citation Mustang-type aircraft, which
can take-off from or to 1,200 airports in France and in Europe within two and a half hours of Paris,
an ideal solution for flying to a destination which is not served by a major airport or which is closer to
home. Customers can also choose their own departure time.
With this completely personalized offer, the connection between the private jet and the long-haul
flight is optimized both on departure and on arrival at Paris-Charles de Gaulle. At each stage of the
trip, customers are accompanied by an Air France La Première agent.
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Business, the best of French lifestyle
BUSINESS, THE BEST OF FRENCH LIFESTYLE
Air France’s Business class offering is constantly evolving to provide its customers with the best of the
unique French lifestyle.
From cabin fittings to inflight meals, the Company provides a service that combines comfort and
modernity, bringing passengers an ever more refined service. In Business class, Air France offers
on most of its aircraft a full sleep seat guaranteeing optimum travel comfort for passengers. Over
2-metres long and 61 cm wide, the seat is one of the most spacious, comfortable beds on the market.
With simpler, more intuitive controls, and redesigned storage compartments, the seat also features a
new 16/9 video screen.
Anne-Sophie Pic, the only French female chef with three Michelin stars signs dishes
in Business class
Anne-Sophie Pic is continuing her collaboration with Air France in the Business class by designing five
brand new dishes. Excelling in the combination of flavours, the chef offers cuisine combining powerful
aromas with the most delicate of flavours. Roasted veal accompanied by a royal quinoa with red
peppers and pineapple or lightly-fried cod served with a creamy black rice and coconut milk are just
a couple of the dishes to be enjoyed over the next few months.
A 3,000 sq. m. lounge at Paris-Charles de Gaulle
Around the world, Air France customers travelling in Business class have access to over 500 Business
lounges, including 40 Air France lounges, offering a wide range of services in a calm and welcoming
environment, away from the bustle of the airport. At Paris-Charles de Gaulle, Air France Business
customers have access to six lounges on departure of their flight (Terminal 2E, 2F and 2G) and one
arrivals lounge (Terminal 2C).
The largest Business class lounge on its network is situated in the boarding satellite Hall M of Terminal
2E. Spanning over 3,000 sq. m and dedicated to customers’ well-being, this new lounge, designed
by Noé Duchaufour-Lawrance, allows passengers to make the most of their time prior to take-off or
between flights. In this haven of peace, an offer of hot food supplements the snacks and beverages
already provided in other Air France lounges. A Clarins beauty care and massage service and shower
facilities invite passengers to relax before boarding and Wi-Fi access, touch screens and self-service
computers allow passengers to work in peace.
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Premium Economy:
enhanced comfort
PREMIUM ECONOMY, ENHANCED COMFORT
The Premium Economy cabin offers a more comfortable way of travelling at affordable prices in a
separate cabin, offering 40% more space than Economy Class. The comfort and peaceful surroundings
in this intermediate cabin class situated between Business and Economy class make it a privileged area
for relaxing in the sky which has won over close to 2.5 million customers since it was launched.
The seat, reclining to 123° within a rigid shell to protect passenger space and privacy, is 48cm wide
and has 10cm-wide leather armrests enabling each passenger to rest their elbows without intruding
on their neighbours. Seats are also equipped with a large, 10.4-inch (26-cm) in-seat video screen
giving access to some 600 hours of on-demand entertainment on long-haul flights.
Premium Economy customers benefit from SkyPriority advantages, ensuring streamlined ground
services with faster, privileged access through all airports around the world.
EUGENI QUITLLET’S DESIGNER CREATIONS ON BOARD
Eugeni Quitllet has designed a new range of aesthetic and practical tableware
for Air France’s Economy and Premium Economy cabin classes. In Premium
Economy, the glass, cutlery and fabric napkin (a mixture of fabric and paper)
provide an elegant and refined table service. Eugeni Quitllet has also designed
a cone, with the Air France logo, containing candies and oshibori. Offered at
the end of the meal, it constitutes a unique souvenir of the flight which you
can take home.
ECONOMY – YOUR ESSENTIAL AIR FRANCE
The Economy cabin allows passengers to enjoy the essentials of Air France service at attractive prices.
The 44cm-wide seats recline to 119°, with a sliding seat pan, adjustable headrest and footrest, a
tray with rounded corners, and storage for spectacles and drinking glasses. The armrests fold back
completely, even when the seat is in the reclining position, making life easier for families travelling
together. Seats are also equipped with a 6.4 inch in-seat video screen so that passengers can enjoy
Air France’s in-flight entertainment programme to the full.
Each month, Air France adds new material to its long-haul in-flight entertainment programme. A
choice of 200 to 300 CDs with an extensive range of music types is on offer, allowing passengers to
compile their own personal program of music. In each Air France cabin, an individual screen shows up
to 125 films available in a number of language versions (up to 9).
AN A LA CARTE GOURMET DINING SERVICE
Since 1 May 2015, Air France customers opting for the à la carte menu have been able to discover new
dishes. Available in Economy and Premium Economy cabins as an alternative to the complimentary
meal served on board long-haul flights, these carefully prepared gourmet dishes will turn the flight
into a unique culinary experience. A “Sélection LeNôtre”, “Ocean”, “Tradition” or “Italia” are the four
“à la carte” menus available on the Company’s long-haul flights on departure from Paris*. Comprising
a starter, main dish, cheese and dessert, the menus are renewed every year. Air France’s A la carte
menus, available at a price varying between 12 and 28 euros, or between 4,000 and 8,500 Flying
Blue Miles, can be ordered online on airfrance.com at the time of booking or in the “View/modify
my bookings” section, and at our call centres and Air France ticket offices up to 24 hours before
departure.
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La Première, a designer suite
Business, a cocoon in the sky
“Best & Beyond”, Air France’s long-haul ambition
Air France is currently involved in a vast project to upgrade its long-haul products and services,
dubbed Best &Beyond. Its ambition is to provide the best product on the market. In all the cabins,
new seats are gradually being installed on 44 Boeing 777, at the heart of the long-haul fleet.
In 2015, Douala (Cameroon), Malabo (Equatorial Guinea) and Yaoundé (Cameroon) will be the first
African destinations to be regularly served by Boeing 777 equipped with the Company’s latest travel
classes.
LA PREMIÈRE, A DESIGNER SUITE
Enjoy precious moments, relax in your private lounge where time stands still, fall asleep as if you were
in your own bed…Air France invites you on a unique, made-to-measure journey on board its new
collection – the La Première suites.
On board, each suite ensures optimum privacy and enables customers to be totally or partially alone.
In an instant, the seat turns into a fully-flat bed over 2 metres long. The armrests are fully retractable
and offer a vast space 77cm wide. When the curtains are closed, the partition raised and the light
subdued, the suite embraces the passenger, for total privacy.
BUSINESS, A COCOON IN THE SKY
In its Business cabin, Air France has created a private cocoon in the sky – comfort, space and privacy
at the heart of a curved structure.
This new seat has been developed around the concept of 3 “F”:
FULL FLAT - the seat converts to a fully flat bed (180%) for crossing time zones without fatigue;
FULL ACCESS - direct access to the aisle, regardless of the seat’s location in the cabin;
FULL PRIVACY - a protected area through the seat’s enveloping curves, providing a true bubble of
privacy in the sky
Work, play, eat or sleep, the seat adapts itself to each individual for the duration of the trip
ECONOMY AND PREMIUM ECONOMY, ENHANCED COMFORT FOR EVERYONE
In Economy class, there is a new fully-revised seat, with more legroom, a new seat cushion, more
comfortable headrests and a wider tray table. The seat has been ergonomically-redesigned to
guarantee optimum comfort. The seat also features new functionalities including an electric socket,
headphones holder, etc.
In Premium Economy, more comfortable seat cushions and a multi-position footrest further enhance
this travel class launched in 2009, and already praised by our customers.
As for entertainment, choosing a programme has never been as quick and easy. Wide touch screens
with High Definition images are now available, offering over 1,000 hours of music, movies, TV series
and many other programmes available on demand.
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France is in the air
With its new advertising campaign «Air France, France is in the air», Air France is daring to be different.
The new campaign consists of numerous visuals illustrating the services offered by the company - the
comfort of the A380, the new La Première cabin, the new Business cabin, gastronomy, the network,
SkyPriority, etc. It is supplemented by visuals depicting iconic destinations served by Air France,
including Dakar and Cape Town on the African continent.
With its new signature «Air France, France is in the air», it illustrates France’s openness and
internationality and highlights the positive universal values associated with France: the art of living, a
French spirit, luxury brands and Michelin-starred chefs who are popular in France and abroad.
In March 2015, Air France launched its new advertising film. The ad conveys both the Company’s
openness to the world and its pride in offering a unique French travel experience with elegance,
inventiveness and humour.
Fashion, fine dining, the Tour de France, the young dancers of the Paris Opera and even a French
kiss…a series of evocative scenes which reflect the Company’s new attitude, its fighting spirit and its
desire to be closer to its customers.
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World Business Class : comfort,
fine details and personal attention
Seats are fit with a privacy canopy
KLM’s long-haul cabins
World Business Class
World Business Class is available on intercontinental flights and provides passengers with a new
concept of comfort. On flights to Africa, World Business Class is available to Nairobi (Kenya) and Cape
Town (South Africa).
Feel at home
Together with the Dutch top designer Hella Jongerius, KLM has introduced a whole new atmosphere in
the World Business Class. The feeling of being at home was the designer’s aim. The 2.07-metre fullflat seat contributes to the complete comfort. Besides the recognizable, fresh, blue KLM-color, Hella
Jongerius used warm colors to create a comfortable atmosphere. With this new design sustainability
and innovation are the two principles.
On board: enhanced comfort
KLM has introduced new tableware for passengers in World Business Class and Europe Business Class,
designed by Marcel Wanders. His designs reflect the past of KLM and give a new, surprising vision for
the future. In the same year, Viktor & Rolf introduced the amenity kits. These amenity kits contain all
passengers’ essentials for ensured comfort. The kits contain a toothbrush & toothpaste, socks etc. to
make our customers feel as comfortable as possible.
In-flight entertainment
Passengers benefit from a state-of-the-art interactive entertainment system, more than 85 films,
over 150 TV programs, as well as 50 KLM exclusive audio programs and over 200 CD’s on an individual
17-inch screen. Of course passengers can also enjoy reading a wide range of international newspapers
and magazines provided on board.
A wide range of menus
Special attention has been paid to the inflight menus. Passengers can enjoy the following:
- Menus designed in cooperation with “Young European restaurant owners”
- A wine list specially selected by well-known sommeliers
- A light meal or snack on night flights
- Non-stop Skybreak service on flights of over eight hours (assortment of small snacks and refreshments)
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KLM has two modern Crown Lounges
at Amsterdam Airport Schiphol
At the airport – benefits that save time
- Passengers travelling in World Business Class and/or Elite and Elite Plus customers can benefit from
a number of exclusive services:
- Dedicated check-in desks
- Priority baggage handling
- An additional baggage allowance of 10 kg (total of 30 kg)
- Two carry-on items
- Priority boarding
- Disembarking for World Business Class and Europe Select passengers
- Access to the KLM Crown Lounges
- Fast-track customs and police formalities at Amsterdam Schiphol Airport (for flights between
Schengen countries) and certain other European airports
Lounges at Schiphol
KLM has two modern Crown Lounges at Amsterdam Airport Schiphol, one in the Schengen area as
well as an Intercontinental Crown Lounge. Together the Crown Lounges offer over 1440 seats on
6,000 m2 and are equipped with entertainment rooms with individual screens with TV, music and
games on demand. Furthermore there is a separate smoking room and several self-service buffet areas
with a wide selection of warm, healthy meals, together with snacks and drinks. For passengers with
a transfer there are showers or deep rest areas with comfortable seats (only in the Intercontinental
lounge). For business travellers who are looking for a place to work; e.g. free WiFi, in-seat power and
data ports in several seats and workplaces with a PC are available.
In October 2014, the Company officially stared work at Amsterdam-Schiphol on the construction of
a new World Business Class lounge for customers on intercontinental flights. By developing this new
lounge, KLM intends to meet the wishes of its passengers and offer more comfort, rest, relaxation and
entertainment. These requirements will be met in separate areas, each with its own atmosphere and
unique furniture. This new lounge will open its doors in 2016.
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A new inflight entertainment system
New features on KLM Royal Dutch Airlines’ Boeing 777 fleet
After having renovated its World Business Class cabins on its fleet of Boeing 747-400, KLM is progressively
transforming its Boeing 777-200 and 777-300s. In addition to the new World Business Class interior
and a whole new inflight entertainment system, designer Hella Jongerius has now also designed a new
Economy Class interior.
More legroom and more comfort in Economy Class
The smart design of the new Economy Class seats creates extra legroom. In addition, the ergonomically
optimised headrests offer improved neck support. Specially designed cushions as well as durable, highdensity materials and a power outlet add to passenger comfort.
A new inflight entertainment system, featuring a larger 9-inch, HD-quality touchscreen, offers access
to more than 150 movies and 200 TV shows in many languages, including many local movies. It also
offers access to interactive 3D cards and a ‘seat chat’ app that allows travellers to communicate with
passengers who are seated elsewhere in the cabin.
Another key improvement is that the new seats are the lightest in their class. Less weight means lower
fuel consumption and, hence, lower CO2 emissions.
Exclusive personal space in World Business Class
Together with the introduction of the new Economy Class, KLM has introduced a new World Business
Class interior aboard its Boeing 777 fleet. Naturally, the standard matches that of the new World
Business Class interior introduced aboard the Boeing 747 fleet.
The design revolves around the new full-flat seat. The positioning of the new seats in the cabin and
various other smart design elements ensure maximum privacy while sleeping or working. The pallet
of warm colours – that differ per seat – and plenty of storage space ensure greater comfort and
more personal space for passengers. In combination with the bigger soft cushions and luxurious new
blankets, all this ensures a warm and friendly atmosphere in the new World Business Class.
The 16-inch screen, operated with a touchscreen handset, adds to the luxurious Business Class
experience. Furthermore, passengers have a dual-screen option that allows them to watch a movie
and simultaneously play a game or chat.
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Ergonomically-designed seats for maximum comfort
Economy Class & Economy Comfort
Key benefits
Travelling KLM Economy Class on long-haul flights combines comfort and relaxation. Passengers can
expect optimum travel conditions at the best value for money:
- Ergonomically-designed seats for maximum comfort.
- With the video-on-demand system on board the long-haul fleet, passengers can choose from a
large selection of programs on the individual interactive screens built into the seat’s headrest.
- The possibility of receiving and sending text messages and e-mails.
Attentive service to meet individual needs
To ensure optimum comfort, KLM offers personalized services
- The cabin crew speak several languages
- Seats allow passengers to rest and relax and are equipped with adjustable headrests and armrests
and lumbar support
- Hot towels are distributed before the meal on long-haul flights
- A blanket and a pillow are provided for a full night’s sleep
- Activity sets for kids and baby care items, ensuring everyone enjoys their time on board
- A meal and a light meal, regardless of the flight duration, plus snacks on flights longer than 7 hours
(including tubs of ice-cream).
Economy Comfort
KLM offers its customers extra comfortable seats with its “Economy Comfort” product on European
and Intercontinental flights.
The Economy Comfort zone offers:
- Up to 10 cm (4 inches) more legroom
- Up to double the normal recline
- Seats in front of the Economy Class cabin
Passengers can reserve their Economy Comfort seat online when making their booking or via MyTrip
(at www.klm.com) up to 48 hours before departure. From the time passengers arrive at the airport,
they have also the possibility of checking in at a self-service kiosk in a dedicated check-in area.
Easier connections
- Before landing at Amsterdam-Schiphol, passengers are provided with updated transfer information
(boarding gate number, departure time)
- Once on the ground, they can simply go straight to the boarding gate of their connecting flight
- Additional information can be found at one of the KLM transfer desks
Passengers can also use one of the self-service transfer kiosks at Amsterdam-Schiphol airport.
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Stay connected with
mobile websites and apps
A fully digital trip
BEFORE AND AFTER YOUR TRIP, FIND AIR FRANCE AND KLM ON FACEBOOK
AND TWITTER
On Facebook and Twitter, Air France and KLM offer their customers 24/7 assistance, in an aim to
provide even better service. KLM answers questions 24/7 in eleven languages. Air France currently
has a service in nine languages and answers questions 24/7 in French and English.
The Air France and KLM Facebook pages currently have close to 15 million fans, and offer product
and service information in addition to competitions and special offers. Both airlines are also active on
Twitter with more than 3 million followers.
In addition, the Twitter accounts @AirfranceCI in Côte d’Ivoire, @AirfranceMA in Morocco,
@AirfranceTN in Tunisia, @AirfranceNIG in Nigeria and @AirfranceDZ in Algeria are dedicated to
the commercial news in each country. In addition, the Twitter account @ KLM_localeyes offers tips
given by a person from the country concerned every week: culture, cuisine, exceptional sites, etc.
APPS AND MOBILE WEBSITES
Air France and KLM enable their customers with a smartphone to access free apps as well as mobile
websites (http://mobile.airfrance.com and http://mobile.klm.com) to purchase a ticket and
manage their reservations directly on their mobile.
The Air France apps and mobile website were completely redesigned in 2014. It is now possible to
organize an entire trip on your mobile: choose a flight, select a paid option, buy your ticket, modify
or cancel it.
To benefit from these services, go to http://mobile.airfrance.com or download the app on the
AppStore (iOS), Google Play (Android) and Marketplace (Windows).
AF CONNECT AND KLM CONNECT, AN EXCLUSIVE, FREE SERVICE
When booking their flight, customers benefit from AF Connect and KLM Connect, an exclusive, free
service, with no registration or subscription, which proactively informs customers of any changes or
irregularities during their trip.
NEW TRAVEL GUIDES
To help customers choose their ideal destination, Air France has launched Travel by Air France, its
new travel guide. It enables customers to explore more than 60 destinations served by the Company
worldwide. According to the cities on offer, Air France has chosen interesting places, unusual addresses
or events not to be missed. Travel by Air France also includes the views of many local and international
personalities to illustrate each city.
On the KLM.com website, users can also enjoy a travel guide to 100 destinations. It recommends
hotels, restaurants, interesting places and practical information on the airport, transport to the city,
visas and local currency. It also contains updated information on local events and the weather.
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Servair, leading airline caterer in Africa
Servair, leading airline caterer in Africa
Servair, an Air France subsidiary and leading airline caterer, is particularly present on the African
continent. With more than 20 outlets through the continent, the company employs a workforce of
3,250 people.
SERVAIR’S TECHNICAL EXPERTISE AND TRANSMISSION OF KNOW-HOW
Servair offers a wide range of catering services. It manages the entire range of culinary and logistics skills to
meet highly-diversified expectations: cleaning services, VIP lounge management, installation of duty-free
boutiques, gastronomic meal service for companies, and more.
Servair combines all the benefits of cutting-edge logistics systems in terms of reactivity, production and
routing capacities: from preparing the order through to delivery, the Servair teams are committed to
guaranteeing a high-quality service, while strictly complying with food safety and hygiene standards.
The entire workforce has undergone training in catering skills and airport assistance, in line with the
company’s key value of shared know-how.
Synonymous with culinary excellence worldwide, Servair permanently innovates in order to create new
recipes and new flavours using cutting edge technologies. The company uses fresh, local produce in the
preparation of diverse dishes, combining traditionally-inspired recipes with innovative flavours.
A MAJOR ROLE IN THE COUNTRY’S LOCAL AND ECONOMIC DEVELOPMENT
Servair offers the service quality of a local partner and promotes the local economy. The Servair
outlets implement a local procurement policy and readily offer products cultivated in the country in
which the outlet is established. Each new outlet is also an opportunity to create jobs. The company
is currently a member of the AFRAA (African Airlines Association), in charge of ensuring efficient
cooperation between airlines and working towards the economic and social integration of African
countries. Decidedly open to the world, the African catering outlets respect local specificities and the
personality of each of their customers.
Present in Africa since 1989, Servair has become a major player in airline catering on the continent.
Following the opening in 2012 of a new airline catering and aircraft cleaning unit in Cotonou in Benin,
in 2013 Servair strengthened its leadership position in Africa, by taking a foothold in Morocco at the
Marrakech, Agadir and Casablanca airports.
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SkyPriority: exclusive advantages
from check-in to baggage delivery
SkyPriority: exclusive advantages
from check-in to baggage delivery
SkyPriority provides exclusive SkyTeam benefits at airports for the 20 alliance members to provide a
seamless travel experience for passengers traveling in La Première / Business / Premium Economy or
SkyTeam Elite Plus members.
Easily recognizable, the «SkyPriority» logo appears on boarding passes and on all signage at airports.
The service offers eligible passengers priority check-in, faster and privileged access to security controls
as well as customs clearance and priority boarding free of charge*.
SkyTeam is the first airline alliance to offer its Premium passengers a set of priority ground services.
Today, this service is available at more than 1,052 airports worldwide.
SkyTeam Go Africa
The SkyTeam alliance offers a Go Africa pass enabling customers to save money while enjoying greater
flexibility on flights operated by one of the 20 SkyTeam member airlines, as part of an intercontinental
round trip to Africa or a Go round the World ticket.
Customers who have purchased a Go Africa pass can use between 3 and 16 flight coupons. Fares are
calculated on the basis of the number of miles flown without stop-overs, offering reductions of up
to 75% on classic fares depending on the itinerary. Passengers benefit from fully flexible travel dates.
They can begin and end their trip in the country of their choice, no minimum duration of stay is
required and the maximum duration corresponds to the intercontinental ticket’s expiry date.
* At all airports where local infrastructure and legislation allow
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Flying Blue Petroleum: Europe’s leading frequent
flyer programme for oil and gas industry destinations
Flying Blue, one of the leading loyalty programmes in Europe
Flying Blue, one of the leading frequent flyer programmes in Europe with 25 million members, has 35
airline members and more than 100 non-airline partners.
The more members travel, the more their loyalty is rewarded. With Flying Blue, customers can access
many services specifically designed to make their trip even more enjoyable.
At www.airfrance.fr and www.klm.com, members can access their account, directly obtain «award
tickets» or have their accounts updated with Miles.
At www.flyingblue.com, they can easily book promotional «award tickets» which are only available
online: Primes@Promo. It also includes all the various ways to earn or spend Miles and an exhaustive
list of all offers available with programme partners in the «Flying Blue Store».
For new members, the presentation of Flying Blue is very detailed with a description of the benefits
linked to the various different statuses explained with videos and tutorials.
FLYING BLUE PETROLEUM
Flying Blue Petroleum is Air France and KLM’s loyalty programme for oil and gas industry professionals.
The programme gives its 101,000 members access to a vast network of oil and gas destinations as well
as a range of exclusive benefits that come with being a member of a private club.
Flying Blue Club Africa
Flying Blue Club Africa is a community site for FlyingBlue members working with or on the African
continent, and who wish to exchange information with their peers or obtain advice and contacts
related to their business in Africa.
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4,000 + local employees in Africa
A long-term commitment
At the heart of Air France-KLM’s concerns, the Group has many social and societal commitments in
Africa.
Air France supports the employment, training and health of its employees. Established in some thirty
countries in Africa, the Group’s 4,000 + local employees benefit from the values and commitments
contained in the Group’s Ethic and Social Charter. Air France and KLM implement a responsible
employment policy, offering them ongoing vocational training with tutoring and training at the
Group’s training centres in Paris and Amsterdam, campaigns on work accident and risk prevention and
programmes for preventing health risks specific to their environment.
Recently, Air France and KLM introduced malaria awareness campaigns along with campaigns for
preventing risks related to the Ebola virus. Moreover, the Group has implemented a specific HIV
information programme for staff, for purposes of preventing and fighting discrimination, which
employees relay among their relatives and friends.
Air France-KLM also supports the transfer of skills via consultancy assignments (as for e.g., the
“Air France Consulting” subsidiary in supporting the development of the future Congo Airways) or
via the African Institute for Careers in Aviation (IAMA) founded in 2006 in Bamako in Mali, born
from Asecna* and Air France’s ambition to provide qualifying training courses in the aviation sector
in Africa. IAMA offers airlines, African airport handling companies, transit agents, travel agents or
airports the possibility to professionalize their structures and services through regulatory training,
recurrent training and retraining programmes.
*Agency for Air Navigation Safety in Africa
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© Cécile Vic
The Air France Foundation:
over 20 year commitment to children
FAR-REACHING HUMANITARIAN PROJECTS
Air France-KLM is committed to long-term projects related to child protection, health, culture,
training and the transfer of skills, as well as sustainable development programmes.
- The Air France Foundation involves around 2,500 employees in volunteer work and fundraising.
Since it was founded in 1992, the Foundation has supported 1,071 projects benefitting thousands of
children in 80 countries. In Africa, the Foundation has allocated over 4.6 million euros of subsidies to
support 245 projects in 26 countries. It has also helped to finance the setting-up of shelters or social
centres, as well as the construction of schools for teaching children who are not at school to read.
In 2013-14, 27 projects in support of children who are sick, disabled or in difficulty received financial
support from the Air France Foundation. As part of the 2014-15 programme, 34 projects, covering
17 countries, will be funded on the African continent.
- KLM Air Cares supports various initiatives in Africa such as access to internet technology for all
students with its “Close the gap” programme, reforestation in Kenya (120,000 trees planted near
Nairobi in the Ngong Hills Hills) and its ‘Wings of Support’ special education programme with its 2,000
donors and volunteer employees from KLM or Martinair. Moreover, thanks to cooperation between
KLM and the university of Amsterdam, the Doctor2Doctors programme allows Dutch paediatricians
to travel regularly to Kenya to assist their Kenyan colleagues.
- Aviation Sans Frontières, the specialist in emergency aid, carries medical supplies to remote areas
and accompanies sick children by relying on volunteers in the air transport sector, notably Air France
and KLM employees. Together with other actors from the air transport industry and private sponsors,
Air France and KLM finance the budget needed for the maintenance and operation of aircraft that
carry out these assignments on behalf of NGOs.
- Acting for Life, with the support of Air France, helped finance numerous projects in Africa, Southern
Asia and Latin America, in the fields of child protection, economic development, micro credit and
sustainable tourism. In 2014, for example, Acting for Life is taking part in a project to improve the
resources and living conditions of rural populations in Burkina Faso.
The DJSI’s n° 1 for the tenth year running!
The Dow Jones Sustainability Index (DJSI)*, the main international index evaluating companies on their
performance in terms of sustainable development, has, for the tenth consecutive year, ranked Air
France-KLM leader in the “Airlines” category. Moreover, for the sixth year running, Air France-KLM is
also leader of the broader «Transport» sector, including air, rail, sea and road transport as well as airport
operations. In this way, Air France-KLM joins the 24 most responsible countries in the world, each in their
own sector of activity.
*DJSI groups the best performing companies in terms of sustainable development, chosen by RobecoSAM, an international asset
management company that assesses companies’ sustainability performance. Member of the DJSI since 2005, the Group is also
integrated into the extra-financial indexes NYSE Euronext Vigeo, Ethibel and FTSE4Good.
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Kenya
Air France-KLM Press Office - July 2015
http://www.airfranceklm.com/en