IDEAS
EXCHANGE
Intro
Welcome to MeetDifferent .............................................2
Conference-at-a-Glance ................................................3
Maps ........................................................................................6
Shuttle/Transportation ................................................ 10
Global Village.....................................................................12
Virtual Access Pass...........................................................13
Networking Events ......................................................... 14
Cancun Host Committee .............................................. 17
Sponsor Quick-List .......................................................... 18
MeetDifferent Sustainability ....................................... 20
General Information ....................................................... 21
Knowledge Session Information ............................... 22
Friday/Saturday
Knowledge Session Grid........................................ Tab 1
Sessions and Events ...................................................... 25
CMP Exam .......................................................................... 25
Welcome Reception ..................................................... 26
Sunday
Knowledge Session Grid........................................ Tab 2
Your MPI ............................................................................. 28
Knowledge Session Descriptions ............................ 28
Sunday General Session............................................... 29
Chapter Connection Receptions.............................. 38
Rendezvous 2010 ............................................................ 38
Monday
Knowledge Session Grid........................................ Tab 3
Knowledge Session Descriptions ...........................40
Community Service Project ...................................... 40
Monday General Session ............................................ 40
IMEX-America & MPI Lunch ....................................... 44
TradeDifferent ..................................................................50
Tuesday
Knowledge Session Grid........................................ Tab 4
Knowledge Session Descriptions ........................... 54
Tuesday General Session ............................................. 54
Lunch & Laughs with The Water Coolers.............. 56
Learning Fiestas............................................................... 58
Closing Reception: The Colors of Mexico ............. 58
Recognition
Partners ...................................................................... Tab 5
Sponsors ........................................................................... 59
Foundation Donors...................................................... 68
MPI International Board
of Directors ....................................................................74
The Meeting Professionals International Conference Guide is published by MPI as a service to the attendees of MeetDifferent.
Although every effort is made to ensure accuracy, MPI makes no warranties, expressed or implied, related to the information
herein. Information contained within is subject to change without notice. No part of this publication may be reproduced, stored
or transmitted without the expressed written consent of MPI. For additional information about MPI, contact:
Meeting Professionals International
International Headquarters
3030 LBJ Freeway, Suite 1700
Dallas, TX 75234-2759
Phone: 972-702-3000
12
SUNDAY
GENERAL
SESSION
29
MONDAY
GENERAL
SESSION
40
TRADE
DIFFERENT
50
TUESDAY
GENERAL
SESSION
54
CLOSING
RECEPTION
58
In our commitment to the environment around us, we have printed our MD
Conference Guide using paper that is made from 10 percent post-consumer
waste recycled materials. When you are done using this year’s guide, please
recycle responsibly. Thank you.
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 1
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Page 2
Meeting Professionals International
Conference-at-a-Glance
Conference Badge required for admittance to all events.
All events will take place at Moon Palace unless otherwise noted.
Friday, February 19, 2010
Event
Location
8 a.m.-5 p.m./08.00-17.00
MPI’s Train-the-Trainer Accreditation Program
Galactic 8, Main Building, Level 2
10 a.m.-5 p.m./10.00-17.00
CMP Bootcamp
Star 7, Main Building, Level 2
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic Viewing Lounge
Lobby Bar, Main Building
7:30 a.m.-6 p.m./07.30-18.00
Global Village and Registration
Main Building, Level 2
8 a.m. Shotgun start/08.00
MPI Foundation Golf Tournament
Moon Palace Golf Course
Saturday, February 20, 2010
7:30 a.m.-5 p.m./07.30-17.00
SIlent Auction
Main Building, Level 2
8 a.m.-Noon/08.00-12.00
MPI’s Train-the-Trainer Accreditation Program
Galactic 8, Main Building, Level 2
8:30 a.m.-1 p.m./08.30-13.00
CMP Exam
Star 7, Main Building, Level 2
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic Viewing Lounge
Lobby Bar, Main Building
Noon-5 p.m./12.00-17.00
MPI Chapter Leadership Forum (Invitation only)
Room 5, Expo Center, Level 1
1-2 p.m./13.00-14.00
CMP Exam Participants Luncheon
Star 5, Main Building, Level 2
1-5 p.m./13.00-17.00
Critical Excel Tools for the Meeting Professional (additional fee)
Star 4, Main Building, Level 2
2-3 p.m./14.00-15.00
CMP Information Session
Star 8, Main Building, Level 2
2-3 p.m./14.00-15.00
CMM Information Session
Star 2, Main Building, Level 2
4-5 p.m./16.00-17.00
Maximize Your MeetDifferent Experience
Galactic 8, Main Building, Level 2
5-6:30 p.m./17.00-18.30
Leadership Reception (Invitation Only)
Caribbean Terrace, Moon Grand
5:30-6:30 p.m./17.30-18.30
Speed Networking
Amphitheater, Sunrise Section
7-9 p.m./19.00-21.00
Welcome Reception
Hilton Cancun Golf & Spa Resort.
See shuttle schedule for transportation details.
7:30 a.m.-6 p.m./07.30-18.00
Global Village and Registration
Main Building, Level 2
7:30 a.m.-5 p.m./07.30-17.00
Silent Auction
Main Building, Level 2
7-8:30 a.m.-07.00-08.30
Your MPI (For new members or first-time attendees)
Barracuda Restaurant and Beach
9-10 a.m./09.00-10.00
General Session Day 1: New Rules=New Roles
Universal Ballroom, Expo Center, Level 2
10-10:30 a.m./10.00-10.30
White Space: Free Time to Reflect and Network
Sunday, February 21, 2010
10 a.m.-Noon/10.00-12.00
Faculty Forum
Room 4, Expo Center, Level 1
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic Viewing Lounge
Lobby Bar, Main Building
10:30-11 a.m./10.30-11.00
Ask the Expert
Ideas Exchange, Galactic 4
10:30 a.m.-6 p.m./10.30-18.00
Ideas Exchange
Galactic 4, Main Building, Level 2
10:30-11:30 a.m./10.30-11.30
Knowledge Sessions
Main Building & Expo Center, please see session
description for exact location.
10:30-Noon/10.30-12.00
Hosted Buyer Program Appointments
Galactic 1, Main Building, Level 2
Noon-1:15 p.m./12.00-13.15
Loews Hotels Iron Chef - Team Challenge
Universal Ballroom, Expo Center, Level 2
Main Building & Expo Center, please see session
description for exact location.
1:30-2:30 p.m./13.30-14.30
Knowledge Sessions
2:30-3 p.m./14.30-15.00
Break
3-5 p.m./15.00-17.00
Knowledge Sessions
Main Building & Expo Center, please see session
description for exact location.
6-8 p.m./18.00-20.00
Chapter Connection Receptions
Various Hotel Zone Hotels. See shuttle schedule for
transportation details.
8-11 p.m./20.00-23.00
MPI Foundation Rendezvous Cancun
Coco Bongo. Transportation will be provided from the Chapter
Connection Receptions to Coco Bongo and back to Moon Palace.
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 3
Conference-at-a-Glance
Conference Badge required for admittance to all events.
All events will take place at Moon Palace unless otherwise noted.
Monday, February 22, 2010
7-8 a.m./07.00-08.00
Wellness Wake Up Call
Lake Terrace
7:30-8:30 a.m.- 07.30-08.30
CMM/CMP Breakfast (invitation only)
Barracuda Restaurant
7:30-10:15 a.m./07.30-10.15
Silent Auction
Main Building, Level 2
7:30 a.m.-6 p.m./07.30-18.00
Global Village and Registration
Main Building, Level 2
7:30 a.m.-3:30 p.m./07.30-15.30
Make a Difference Day-Community Service Project
Expo Center, Foyer Level 1
9-10 a.m./09.00-10.00
General Session Day 2: Opportunity in Disguise
Universal Ballroom, Expo Center, Level 2
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic Viewing Lounge
Lobby Bar, Main Building
10-10:30 a.m./10.00-10.30
White Space: Free Time to Reflect and Network
10:30 a.m.-6 p.m./10.30-18.00
Ideas Exchange
Galactic 4, Main Building, Level 2
10:30-11 a.m./10.30-11.00
Ask the Expert
Ideas Exchange, Galactic 4
10:30 a.m.-Noon/10.30-12.00
Knowledge Sessions
Main Building & Expo Center, please see session
description for exact location.
10:30-Noon/10.30-12.00
Hosted Buyer Program Appointments
Galactic 1, Main Building, Level 2
Noon-1:15 p.m./12.00-13.15
IMEX-America & MPI Lunch
Universal Ballroom, Expo Center, Level 2
1:30-3 p.m./13.30-15.00
Knowledge Sessions
Main Building & Expo Center, please see session
description for exact location.
3-3:30 p.m./15.00-15.30
Break
3:30-5 p.m./15.30-17.00
Knowledge Sessions
Main Building & Expo Center, please see session
description for exact location.
6-9 p.m./18.00-21.00
TradeDifferent
Various locations Moon Palace, see TradeDifferent
description for map
9 p.m.-1 a.m./21.00-01.00
Marriott Late Night Lounge
Andromeda Disco, Main Building, Level 1
7:30 a.m.-Noon/07.30-12.00
Registration
Main Building, Level 2
7:30 a.m.-6 p.m./07.30-18.00
Global Village
Main Building, Level 2
7:30-8:30 a.m./07.30-08.30
Breakfast on the Beach Presented by Tourisme Montréal
Lounge Bar Area, Sunrise Beach
Universal Ballroom, Expo Center, Level 2
Tuesday, February 23, 2010
9-10 a.m./09.00-10.00
General Session Day 3: Viva la Business Revolution
10-10:30 a.m./10.00-10.30
White Space: Free Time to Reflect and Network
10:30-11.00 a.m./10.30-11.00
Ask the Expert
Ideas Exchange, Galactic 4
10:30 a.m.-6 p.m./10.30-18.00
Ideas Exchange
Galactic 4, Main Building, Level 2
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic Viewing Lounge
Lobby Bar, Main Building
10:30-Noon/10.30-12.00
Hosted Buyer Program Appointments
Galactic 1, Main Building, Level 2
10:30 a.m.-Noon/10.30-12.00
Knowledge Sessions
Main Building & Expo Center, please see session
description for exact location.
Noon-1:15 p.m./12.00-13.15
Lunch & Laughs with the Water Coolers
Universal Ballroom, Expo Center, Level 2
1:30-3 p.m./13.30-15.00
Knowledge Sessions
Main Building & Expo Center, please see session
description for exact location.
3-3:30 p.m./15.00-15.30
Break
3:30-5 p.m./15.30-17.00
Knowledge Sessions
Main Building & Expo Center, please see session
description for exact location.
7-10 p.m./19.00-22.00
Closing Night Reception
Moonlight Terrace
Page 4
Meeting Professionals International
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 5
Moon Palace Property Map
Closing Night Reception
Main Building, Level 2
Registration, Global Village,
Ideas Exchange
Meeting/Session Rooms:
Galactic, Star, Saturn, Mars, Jupiter
MPI Foundation Golf Tournament
Expo Center
Level 1: Rooms 1-5
Level 2: Universal Ballroom (General
Session & Lunches) and Meeting
Rooms- Delta, Gamma, Beta, Alpha
Page 6
Meeting Professionals International
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 7
1
Hosted Buyer
Program
4
5 8
Ideas
Exchange
Knowledge
Sessions
Main Building,
Level 2
Galactic Ballroom
Knowledge
Sessions
2
3
Registration
6
7
Global Village
1
3
1
3
5
Mars
Jupiter
2
2
4
Escalators
To/From
Level 1
Knowledge
Sessions
2
4
6
3
6
1
2
Board of Directors
Meeting Professionals International
4
Star Ballroom
5
3
Saturn
Page 8
1
7
8
Room 2
Room 3
Meeting Rooms
Room 4
Room 1
Escalator
Expo
Center,
Level 1
Knowledge Sessions
Room 5
Foyer
Escalator
Universal Ballroom
General Sessions
and Lunches
Escalator
Expo
Center,
Level 2
Delta
Gamma
Beta
Alfa
Escalator
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 9
Transportation Services Schedule
FRIDAY, FEBRUARY 19 - AIRPORT TO MOON PALACE
Shuttle service will be available from 8:30 a.m. up to 11:00 p.m. or later if needed based on flight arrivals.
One bus will depart to the hotel every 30 minutes.
SATURDAY, FEBRUARY 20 - AIRPORT TO MOON PALACE
Shuttle service will be available from 8:30 a.m. up to 11:00 p.m. or later if needed based on flight arrivals.
One bus will depart to the hotel every 30 minutes.
SATURDAY, FEBRUARY 20 - WELCOME RECEPTION
MOON PALACE TO HILTON CANCUN GOLF & SPA RESORT
6:20 p.m. – First Bus Departs Moon Palace. Buses will leave every 10 minutes or as soon as they are full.
7 p.m. – Last bus will depart Moon Palace.
HILTON CANCUN GOLF & SPA RESORT TO MOON PALACE
8:30 p.m. – First Bus Departs Hilton Cancun. Buses will leave every 10 minutes or as soon as they are full.
9:30 p.m. – Last bus will depart Hilton Cancun.
SUNDAY, FEBRUARY 21- CHAPTER CONNECTION RECEPTIONS
MOON PALACE TO CHAPTER CONNECTION RECEPTIONS
All Hotels: Paradisus, ME Cancun, Omni Cancun, Gran Melia & Westin
1st Transfer - 5:30 p.m.
Last Transfer - 5:45 p.m.
Transportation staff will direct attendees to correct buses for their assigned hotel.
CHAPTER CONNECTION RECEPTIONS TO RENDEZVOUS (COCO BONGO)
Paradisus - 7:45 p.m.
ME Cancun, Omni Cancun, Gran Melia, Westin - 7:50 p.m.
CHAPTER CONNECTION RECEPTIONS TO MOON PALACE
All Hotels: Paradisus, ME Cancun, Omni Cancun, Gran Melia & Westin - 8:15 p.m.
SUNDAY, FEBRUARY 21- RENDEZVOUS 2010
TO RENDEZVOUS (8-11 p.m.)
Transportation to Rendezvous will be provided from the Chapter Connection Receptions.
Please refer to the Chapter Connection Receptions to Rendezvous for the transfer times.
RENDEZVOUS (COCO BONGO) TO MOON PALACE
9:30 p.m. - First Bus Departs Coco Bongo.
Buses will leave every 30 minutes or as soon as they are full.
11:30 p.m. - Last bus will depart Coco Bongo.
WEDNESDAY, FEBRUARY 24- MOON PALACE TO AIRPORT
First departure will be at 4 a.m. and then every 30 minutes throughout the day.
Last departure will be scheduled based on flight departure times. Final schedule will be available on site.
Page 10
Meeting Professionals International
CAREER
CONNECTIONS
ONLINE JOB RESOURCE
MPI’s Career Connections is an easy-to-use, collaborative
career management resource. No longer will MPI members get
lost on monstrous commercial job boards. And it’s FREE.
Job Seekers:
1. Manage your job search in the meetings
and event industry
2. Access highly targeted and relevant,
private, corporate and association job
postings
3. Post your resume anonymously for
employers to review in strictest confidence
4. Advanced Job Alert System
Employers:
1. Quickly and easily post job openings to
a highly targeted database
2. Manage your online job openings
3. Advanced resume searching capabilities
4. Reach targeted and highly qualified
candidates
Various Job Posting Sites
PRICE COMPARISONS
CareerBuilder.com
$419
Monster.com
$385
HotJobs.com
$369
ASAE
$295
PCMA
$125
MPI Career Connections
FREE*
*Free for MPI members. A nominal fee will apply to non-members.
Cut through the clutter and find the jobs you
really care about and the candidates that matter
at MPI Career Connections.
mpiweb.org/careers
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 11
Global Village
The Global Village represents MPI’s
vision in its purest form, a community
where attendees share knowledge,
make lasting connections and find
success in a diverse marketplace.
Space is available to rest and relax or
to consult with Team MPI on how MPI
can make you successful. Team MPI is
ready to answer questions about your
membership, member products and
services and community tools.
Ideas Exchange
The Ideas Exchange is a wealth of information and content, all in one spot for your convenience.
And it’s free to you on site during MeetDifferent 2010 in the room Galactic 4, Main Building, Level 2.
You will be able to ask questions of our industry experts, sign up for one-on-one coaching, watch
live Web casts of sessions, attend book clubs, blog about the conference and be the audience for
Soap Box Debates.
Sunday, February 21
10:30 - 11 a.m./10.30 - 11.00
10:30 - 11:30 a.m./10.30 - 11.30
Live Webcast – Connect Different
11:30 a.m. - noon/11.30 - 12.00
Ask the Expert – Pat O’Malley, 617-PATRICK Social Media Training
1:30 - 2:30 p.m./13.30 - 14.30
Soap Box Debate – Mitchell Beer, CMM, and Roger Rickard
Topic: The Value of Face to Face Meetings
1:30 - 2:30 p.m./13.30 - 14.30
Live Webcast – Getting Your Meeting to the C-Levels: Part 1
Live Webcast – The Hybrid Meeting Dissected and Demystified
3 - 5 p.m./15.00 - 17.00
Ask the Expert – Linda Swindling, JD, CSP, owner, Journey On!
3 - 3:30 p.m./15.00 - 15.30
You will find the following
areas in the Global Village:
• Registration—Manned and Self Check-in
• Member Care—Here you can have all your
membership questions answered
• MPI Global Training Center—Come to ask
questions
• Ribbon Pick-up—You will find the CMM,
CMP and other ribbons here
• Cancun Hotels Sponsoring the Chapter
Receptions—Visit the five hotels
• Information Desk
• MPI Information
• Cancun CVB
• MPI Publications (One+)
• MPI Bookstore
• Content Management Corp.—Meet with
CMC to find out how they can help you to
capture, publish and distribute your eventbased content
• Meeting Metrics—They can answer all your
MeetDifferent survey questions
• Convention Industry Council (CIC)—Get all
your CMP questions answered
• MPI Foundation Silent Auction
• MPI Foundation
• Print Stations
• Tourisme Montréal - Breakfast at the Beach
Sign-up Booth
Page 12
Meeting Professionals International
Ask the Expert – Jeremy Gutsche, founder, Trendhunter.com
3 - 4 p.m./15.00 - 16.00
Legal Expert – Jonathan Howe, president/senior partner, Howe & Hutton Ltd.
3 - 4 p.m./15.00 - 16.00
Business Coaching – Deborah Gardner, CMP, business specialist,
DG INTERNATIONAL, LLC & COMPETE BETTER NOW! LLC
5 - 6 p.m./17.00 - 18.00
Book Club – How We Decide by Jonah Lehrer, Jason Hensel, associate editor, MPI
Monday, February 22
10:30 - 11 a.m./10.30 - 11.00
Ask the Expert – Monica Harrington, business & communications strategist
10:30 - 11 a.m./10.30 - 11.00
Recorded Webcast – The H1N1 Flu Pandemic:
What Meeting Professionals Need to Know
InHouse Physicians rep. Renee Collins will be on site to answer questions
10:30 a.m. - Noon/10.30 - 12.00
Emotional Wellness Coaching - Lawana Gladney, PhD, speaker & trainer,
Emotional Wellness, Inc.
11:30 a.m. - Noon/11.30 - 12.00
Ask the Expert – Eli Gorin, CMP, president, gMeetings, Inc. | Train2Meet
1:30 - 2 p.m./13.30 - 14.00
Ask the Expert – Renee Collins, COO, InHouse Physicians
1:30 - 3 p.m./13.30 - 15.00
Live Webcast – Overcoming Destination Misperceptions
1:30 - 2:30 p.m./13.30 - 14.30
Resume and Career Coaching – Linda Swindling, JD, CSP,
owner, Journey On!
3:30 - 4:30 p.m./15.30 - 16.30
Soap Box Debate – James Spellos & Deborah Gardner
Topic: Servers vs. Service
3:30 - 4:30 p.m./15.30 - 16.30
Legal Expert – Barbara Dunn, Esq., attorney & partner, Howe & Hutton Ltd.
3 - 5 p.m./15.00 - 17.00
Live Webcast – Advanced Social Media for Meeting Professionals
5 - 6 p.m./17.00 - 18.00
Book Club – The Green Collar Economy by Van Jones,
Amanda Gourgue, CMM, CMP, M.E. Des.,
chief meeting revolutionist, Meeting Revolution
Tuesday, February 23
10:30 - 11 a.m./10.30 - 11.00
10:30 a.m. - Noon./10.30 - 12.00
11 - 11:30 a.m./11.00 - 11.30
1:30 - 3:30 p.m./13.30 - 15.30
1:30 - 2 p.m./13.30 - 14.00
Ask the Expert – Marty Neumeier, director of transformation, Liquid Agency
Live Webcast – Partnering with Hotels to Get What You Need
Ask the Expert – Renee Collins, COO, InHouse Physicians
Live Webcast - LinkedIn For Meeting Professionals
Ask the Expert – James Spellos, president, Meeting U
1:30 - 2:30 p.m./13.30 - 14.30
CSR Coaching - Midori Connolly, CEO/owner,
Pulse Staging and Events, and Amanda Gourge, CMM, CMP, M.E. Des.,
chief meeting revolutionist, Meeting Revolution
3 - 4 p.m./15.00 - 16.00
Soap Box Debate – Amanda Vanderbilt, James Spellos & Pat O’Malley
Topic: There are three sides to every story
3 - 4 p.m./15.00 - 16.00
Business Coaching – Sue Hershkowitz-Coore, CSP, CEO,
High Impact Presentations
As an attendee at MeetDifferent, you will
receive Full Access to VAP and can watch
broadcasts from the conference, view
educational sessions and connect with the
MeetDifferent community with just a click of
your mouse—online and on your schedule.
See the ad on page 24 for more information
Master Your Profession
MPI Global Training gives anyone the education
to advance their career in challenging times.
Go to www.mpiglobaltraining.org to
register for a program near you.
5:=0/:B@/7<7<5
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 13
Networking Events
Golf Tournament
Speed Networking
8 a.m./08.00 shotgun start
Date: Saturday, Feb. 20, 2010
Location: Moon Palace
Cost: US$175 per player or $600
for a foursome. Includes breakfast
and awards luncheon.
5:30-6:30 p.m./17.30-18.30
Date: Saturday, Feb. 20, 2010
Location: Amphitheatre, Sunrise Section
Join the MPI Foundation Players
Golf Tournament and make your
connections on the green. Swing into action at this year’s MPI
Foundation Players Golf Tournament being held at the beautiful
Moon Palace in Cancun. Enjoy a challenging round of golf at the
area’s only Jack Nicklaus signature course. Navigate the rolling,
Riviera-Maya landscape in GPS-equipped golf carts that electronically score your game and spot distances from where you are to
the next hole.
Sponsored by
Silent Auction
7:30 a.m.-5 p.m./07.30-17.00
Date: Saturday and Sunday, Feb. 20-21, 2010
7:30-10:15 a.m./07.30-10.15
Date: Monday, Feb. 22, 2010
Location: Moon Palace
The MPI Foundation Silent Auction will take you places you’ve
never been before! Ready to bid on some exciting luxury escape
packages? Stay and play at the world’s finest destination hotels,
resorts and spas? Bidding starts as low as US$25 with trips worth
hundreds, even thousands of dollars. Unbelievable values!
Stay at a five-star hotel, wind down at one of North America’s top
spas or toast to sparkling city nightlife. Find your own best way to
excite, explore and unwind.
There’s also a wide array of fitness, golf and gaming packages,
even backstage passes.
Sponsored by:
The Official Vancouver Olympic
Viewing Lounge
10:00 a.m.-1:00 a.m./10.00-01.00
Date: Friday, Feb. 19 - Tuesday, Feb. 23
Location: Lobby Bar, Main Building
Vancouver is proudly hosting the 2010 Winter Olympics! Watch
LIVE sports action with your Vancouver friends in the Lobby Bar,
located beside the Front Desk. Open daily Friday, February 19Tuesday, February 23, from 10:00 a.m.-1:00 a.m./10.00-01.00
Sponsored by:
Page 14
Meeting Professionals International
A twist on the traditional education session, speed networking pairs
planners and suppliers in a fast-paced environment in which they
have three minutes to introduce themselves and get acquainted
before moving on to the next pairing. It’s quick and easy way to
expand your base of connections and begin your networking at
MeetDifferent 2010!
Welcome Reception
7-9 p.m./19.00-21.00
Date: Saturday, Feb. 20, 2010
Location: Hilton Cancun Golf & Spa Resort
Attire: Business Casual
After a long day of traveling, the Hilton Cancun knows what you want:
a relaxed environment with some regional flavor in a setting that allows
you to appreciate the destination while catching up with industry friends.
At the Welcome Reception, you will experience the thrill of stepping
back in history to experience the essence of our ancestral culture with a
dramatic backdrop of pyramids, lush jungle vegetation, earth tones and
an atmosphere of ethnic tradition with a modern twist. Our ocean-front
Miramar garden will be the stage for this event with the breathtaking
views of the Caribbean Sea.
Hosted by:
Your MPI
7-8:30 a.m./07.00-08.30
Date: Sunday, Feb. 21, 2010
Location: Barracuda Restaurant and Beach
Connect with other new members and first-time MeetDifferent attendees. Take this opportunity to learn how to get the most out of your MPI
membership. The growing MPI global community allows you to create
your experience and map to professional success. Also, MPI staff
members answer your questions about MeetDifferent. Be sure to bring
your business cards to this session for an easy but effective networking
exercise that will increase your connection to ideas, relationships and
marketplace resources in mere minutes.
Sponsored by:
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 15
Networking Events
Chapter Connection Receptions
6-8 p.m./18.00-20.00
Date: Sunday, Feb. 21, 2010
Location: Paradisus, Gran Melia Omni, Westin, ME
These Chapter Receptions are hosted by Cancun and five great hotels
in the hotel zone that will provide everyone the opportunity to network
with chapter leaders, members and fellow MeetDifferent attendees. An
added benefit is that you do not even have to plan it. Cancun has taken
care of that for you. Come enjoy the beauty, service, creativity and
hospitality that make Cancun unique. A sign with which chapters are at
which hotels will be in the lobby.
Our hotel sponsors are:
IMEX-America & MPI Lunch
Time: Noon-1:15 p.m./12.00-13.15
Date: Monday, Feb. 22, 2010
Location: Universal Ballroom, Expo Center, Level 2
Sponsored by:
Community Service Project:
Make a Difference Day - Supporting
Save the Children Mexico
Time: 7:30 a.m.-3:30 p.m./07.30-15.30
Date: Monday, Feb. 22, 2010
Location: Moon Palace, Expo Center
There is no cost to participate in the community service project on Monday.
The supplies are being provided by local sponsors and with your cash donations collected pre-conference. Cash donations will also be accepted on
site through the Save the Children representatives. The supplies and any
remaining cash donations will be donated directly to Save the Children.
See page 40 for a full description of this community service project
Rendezvous 2010
8-11 p.m./20.00-23.00
Date: Sunday, Feb. 21, 2010
Location: COCO BONGO
Cost: US$80 advance rate / $95 at the door. Includes beverages and
light snacks.
TradeDifferent
Cancun Sizzles at Rendezvous 2010!
At Rendezvous 2010, you’ll discover the fiery spirit of the city—and
have some fun—while sealing new business relationships and making
critical contacts. It’s a networking opportunity you won’t want to miss.
Brought your friends along with you on your stay? Invite them too!
See page 38 for a full description of Rendezvous 2010.
Enjoy an evening of networking and beautiful scenery at MPI’s first-ever
TradeDifferent—an outdoor event experience you won’t want to miss.
Make your way through the evening by visiting different outdoor receptions, sampling delectable cuisine and learning what makes each host
unique. Meet and mingle in a beautiful garden courtyard or take off your
shoes and dance in a lounge on the pristine white-sand beach. The evening might be fleeting, but the connections you make can last a lifetime.
Sponsored by:
See page 50 for a full description of TradeDifferent
Wellness Wake Up Call
7-8 a.m./07.00-08.00
Date: Monday, Feb. 22, 2010
Location: Lake Terrace Area
Bring your day to life in a healthy way! Join us at the Lake Terrace Area
on Monday, February 22, from 7-8 a.m. for Hatha yoga. This technique
concentrates on physical health and mental well-being. Hatha yoga
uses bodily postures (asanas), breathing techniques (pranayama) and
meditation (dyana) with the goal of bringing about a sound, healthy
body and a clear, peaceful mind. Breakfast smoothies and waters will
be provided. Your morning wellness session is brought to you by the
Canadian Tourism Commission.
Sponsored by:
Page 16
Meeting Professionals International
6-9 p.m./18.00-21.00
Date: Monday, Feb. 22, 2010
Location: Moon Palace
A Night at the Disco with Marriott
& Renaissance Hotels
Time: 9 p.m.-1 a.m./21.00-01.00
Date: Monday, Feb. 22, 2010
Location: Andromeda Disco – Sunrise Main Building, Level 1
Join Marriott and Renaissance Hotels for A Night at the Disco. Enjoy drinks
and a night of music and fun with your colleagues and friends as we celebrate a night of dancing and relationship-building at “A Night at the Disco!”
The place to network and dance is the Andromeda Disco, located in the Sunrise Main Building, Level 1 across from Mo-Mo-No-No-Ha-Na Restaurant.
Sponsored by:
Breakfast on the Beach
7:30-8:30 a.m./07.30-08.30
Date: Tuesday, Feb. 23, 2010
Location: Lounge Bar Area, Sunrise Beach
MeetDifferent 2010
Start your day right and enjoy Breakfast on the Beach with us! Just
steps away from the hotel, we’ll be serving up our signature Montréal
hospitality on Cancun’s pearly white sand beach, with the lapis sky
overhead, the sparkling ocean right in front and the warm Mexican sun
shining down from above. Breathe in the beauty of the moment and
then get cracking for another busy day at the conference.
HONORARY CHAIR
Jesus Almaguer Salazar
President and CEO
Cancun CVB
The first 500 people to arrive will be treated to a beautiful Tourisme
Montréal beach towel. Please register beforehand at our booth, located
near the registration area. Look for us at the lounge chairs. See you on
the beach!
Lunch & Laughs with The Water Coolers
Noon-1:15 p.m./12.00-13.15
Date: Tuesday, Feb. 23, 2010
Location: Universal Ballroom, Expo Center, Level 2
Lunch & Laughs with Las Vegas Meetings by Harrah’s Entertainment,
featuring The Water Coolers—Enjoy a tasty lunch accompanied by the
musical comedy observations of The Water Coolers! This Broadwaystyle troupe provides non-stop laughs and topical entertainment that
everyone in the meeting and events industry can relate to. Simply put,
it’s your world...but killer funny!
Cancun Host Committee
HOST COMMITTEE CHAIR
Daniela Martinez
Groups and Convention
Manager
Cancun CVB
HOSPITALITY COMMITTEE
Enrique Martin del Campo
Committee Chair
Corporate Director Group Sales
Palace Resorts
Juan Carlos Noguez
Groups Director
Moon Palace
MARKETING/PROMOTIONS
COMMITTEE
Ken Torres
Committee Chair
U.S. Representative
Cancun CVB
TRANSPORTATION
COMMITTEE
Valeria Serrano
Committee Chair
Managing Director
Cancun Traveler Advisors
Closing Reception “The Colors of Mexico”
7-10 p.m./19.00-22.00
Date: Tuesday, Feb. 23, 2010
Location: Moon Palace
Casual attire: shorts, t-shirts, sandals, flip flops
Kick off your work attire, feel the cool breeze of the Mexican Caribbean
and enjoy the beautiful nights of Cancun just a few steps from your
room. Come and experience the colors and flavors that make Mexico
one of the world’s top destinations. Stay and dance the night away with
the World Classic Rockers.
See page 58 for a full description of the Closing Reception.
Michael Christodoulou
Commercial and Marketing
Director
Olympus Tours/Olympus
Incentives
CSR COMMITTEE
Irma Yeo, CMP
Committee Chair
International Sales Manager
Palace Resorts
Ana Maria Calderon
Public Relations Manager
J&S Audio Visual Mexico
LOGISTICS COMMITTEE
Daniela Martinez
Groups and Convention
Manager
Cancun CVB
PUBLIC RELATIONS
COMMITTEE
Erandeni Abundis
Committee Chair
PR Manager for North America
& Asia
Cancun CVB
MPI CHAPTER COMMITTEE
Andy Ortiz
Committee Chair
President-Owner
Global Incentive, Mexico DMC
CHAPTER RECEPTIONS
COMMITTEE
Rocio Juarez
Committee Chair
Senior International Group
Sales Manager
ME by Meliñ
a Cancun
SPONSORSHIP COMMITTEE
Fernando Cervantes
Committee Chair
Groups and Conventions
Director
Cancun CVB
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 17
MeetDifferent Sponsors
Diamond Sponsors
Gold Sponsors
Silver Sponsors
Page 18
Meeting Professionals International
Contributing Sponsors
Bronze Sponsors
Amstar
3D Destinations
Madden Media
Accor Hospitality
Mandalay Bay
Allied PRA
Maui Jim Sunglasses
AM Resorts
MeetingMetrics
Aria Resort & Casino
MyMobileMeetings
Arcaneo, Inc.
NYC & Co.
Aruba Convention Bureau
Omni Hotels
Global Incentive Management DMC
Associated Luxury Hotels
International
One Smooth Stone
Gran Melia
Atlanta CVB
AVI – SPL
CTA
Frontera Group
Orlando CVB
Park City CVB
Atlantic City CVA
Hard Rock International
Atlantis Paradise Island,
Bahamas
Intermar Incentives
Black Ticket’s Secret Society
Pathable
Posadas/Fiesta Americana
PRA Destination Management Las
Vegas
Bloomington CVB
IVI Destination Management Co.
Le Meridien Cancun Resort & Spa
Loews Hotels
Maritur
Marriott International
ME Cancun
MGM Mirage
Olympus Incentives
Omni Cancun Hotels & Villas/
Omni Hotels
Paradisus Riviera Cancun
PC/Nametag
PSAV
Swank Audio Visual
Blue Man Group
Presidente Intercontinental
Cozumel Resort & Spa
Bus Bank
Proforma MaKay Print and Promotions
Cancun Center Conventions
& Exhibitions
Quickmobile
Continental Airlines
Radisson Our Lucaya Resort - Grand
Bahama Island
CVent
Reflections Event Photography
Dallas CVB
Rosen Hotels & Resorts
Davenport Hotel, The & Hotel Lusso
Royal Caribbean International
Destination Winnipeg
Salt Lake CVB
Detroit Metro CVB
San Antonio CVB
Dynami Group
San Diego Convention Center
Exhibitor Media Group
San Diego CVB
Fairmont Raffles Swissotel
Hotels & Resorts
SignUp4
Felcor Lodging Trust
Singapore Exhibition &
Convention Bureau
Fort Worth CVB
Snowmass Tourism
Freeman AV
Spotme
Galveston Island CVB
Starwood Hotels
Greater Houston CVB
St. Louis Convention & Visitors
Commission
Greater New Braunfels
Chamber of Commerce/CVB
Switzerland Convention & Incentive
Bureau
Hilton Worlwide
Hotel Marina El Cid Spa and Beach
Resort
House of Blues Orlando
Thayer Productions
The Westin Resort & Spa Cancun
The Conference Publishers
ImageThink
The Mirage
International Group Sales
Kansas City CVB
Tropical Incentives
Las Vegas CVA
The Bahamas Tourist Office
The Bellagio
Hutton Hotel
Tourism Vancouver
TBA Global (see Kuoni Destination
Management)
Toronto CVB
Travel Alberta
Krisam
Travel Portland
Ungerboeck
Louisville CVB
Luxor, Excalibur and Circus Circus
Las Vegas
Visit Denver, The CVB
Xcaret
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 19
Our Commitment to
Sustainable Events
MPI has made the following
commitment to sustainability
and to sustainable events:
We recognize the immense
potential impact our actions have
on the communities in which we
do business and make a deliberate commitment to the transformational power of meetings and
events to support environmental,
economic and social sustainability.
We will establish leadership
and demonstrate commitment in
the area of sustainable meetings
by including environmental, economic and social factors in decisions we make on behalf of our
members and by making the best
use of resources for maximum
impact and alignment with our
objectives.
We will educate and inform
our members about our actions.
We are committed to building our
brand, supporting our mission and
vision and connecting our community in a sustainable way.
Page 20
Meeting Professionals International
Here is the opening chapter of our
sustainability story for MeetDifferent
2010. We will finish the story with
a post-event case study. See past
case studies at www.mpiweb.org/
sustainability.
Sustainable
Event Certification
MPI is committed to the sustainable event
management system outlined in British
Standard 8901 for sustainable events.
MeetDifferent is our second North American event to be managed with this system,
after successfully being third-party certified
for our European conferences in 2008 and
2009 and our World Education Congress in
2009.
Environmentally
Sustainable Meetings
MPI focuses on the eight areas of “green
meetings” as defined by the Convention
Industry Council—destination selection,
venues, accommodation, transportation,
food and beverage, communications, onsite
operations and expositions. We have initiatives in each area that help reduce energy,
water use and the production of waste. For
details, please see the post-event case
study that will be released.
Socially
Responsible Meetings
MPI incorporates a community service
project into all major events. The event
at MeetDifferent is on Monday, February 22,
Make a Difference Day—supporting Save the
Children Mexico.
Economically Sustainable
Meetings
Meetings and events help stimulate the economy of the host city and region. MeetDifferent
attendees in Cancun support local enterprises,
as does much of the purchasing done directly
by MPI for this conference.
How You Can Help
Use the re-usable water bottles provided with
your registration materials, and refill them at
the hydration stations. Use the recycling bins at
the convention center and at your hotels. Opt-in
to the linen/towel re-use program you will find
at your hotel, and make sure you turn off the
lights when you leave your room. Offset your
travel with our carbon offset. Have a feel-good
moment at the community service project by
helping us leave a legacy in the community.
Begin to ask for services and products that are
more responsible, as this will help change the
marketplace and our industry for the better.
Most importantly, learn about how you can
change your own actions and that of your business to become more sustainable.
In our commitment to the environment around us, we
have printed our MeetDifferent Conference Guide using
paper that is made from 10 percent post-consumer waste
recycled materials. When you are done using this year’s
guide, please recycle responsibly. Thank you.
Registration
Information
Badges and Admittance
Official MPI MeetDifferent 2010 badges must
be worn at all conference events.
Cancellation/Refund Policy
Cancellations had to be received in writing
prior to Jan. 22, 2010, and were subject to
a US$75 processing fee. Refunds will be
processed within 30 days after the conference.
Refunds will not be granted after Jan. 22,
2010, nor will they be given for no-shows.
Onsite Registration Hours
Saturday, February 20
7:30 a.m. - 6 p.m./07.30 - 18.00
Sunday, February 21
7:30 a.m. - 6 p.m./07.30 - 18.00
Monday, February 22
7:30 a.m. - 6 p.m./07.30 - 18.00
Tuesday, February 23
7:30 a.m. - Noon/ 07.30 - 12.00
Special Assistance
Please see an MPI team member in the registration area for help with any special needs.
List of Pre-registration Attendees
Please log on to www.mpimeetdifferent.org
to view who is registered for the conference.
Please note: Delegates whose registrations
were received after the Feb. 5, 2010, deadline
are not included on the registration list.
Sunday’s Chapter Connection Receptions.
There is a separate payment for Rendezvous Cancun.
Monday Only—Events scheduled for Monday only, including TradeDifferent 2010.
Tuesday Only—Events scheduled for
Tuesday only, including the Closing Night
Reception.
Additional Fee Event Tickets
These events are:
Community Service Project—
US$25 (Suggested donation)
Computer Lab Knowledge Sessions—
US$25 - $35 per class
CMP Boot Camp—US$140 prepurchased/$165 on site
Rendezvous Cancun—US$80 prepurchased/$95 on site
MPI Foundation Golf Tournament—
US$175 per player or $600 for foursome
Onsite Registration Substitutions
Onsite registration substitutions are accepted; however, additional fees may apply
depending on registration type.
Name Badge Replacement
There will be a US$25 charge for each
name badge replacement.
Ribbons
Please stop by the ribbon desk at Registration if you would like to select the appropriate ribbon for your badge.
Guests
All guests must register on site and pay US$250
and must not be in an industry-related position.
Co-workers or associates in the industry do not
qualify. Guests must be at least 18 years of age.
Guests are welcome to participate in the opening
reception, closing reception and other official
evening events, excluding Rendezvous Cancun.
Self Check-in Registration Kiosks
These kiosks will be used for self-check in.
In order to use the new system, attendees
may enter their names and e-mails or their
confirmation numbers. The badge will then
be distributed by a registration clerk.
Registration Categories
Session Scanning
RFID technology will not be used during
MeetDifferent 2010. Attendee’s badges
will be scanned for the following purposes
only:
• CEU Tracking—An MPI education assistant will scan your badge as you enter a
session, including General Sessions. CEU
credit information will be submitted to MPI.
• Attendance Tracking at Select Events—
MPI will track overall attendance to select
Events for statistical purposes only.
Full-conference Registration:
Includes access to conference activities* and
all planned conference meals, including the
opening and closing night events.
*CMP Boot Camp, Foundation Golf Tournament, Rendezvous Cancun, Community
Service Project and some knowledge sessions
are additional fees.
One-day only:
(Available to planners only)
One-day registrants may attend Sunday only,
Monday only or Tuesday only, but may not
pick up registration materials until the day of
their valid one-day registration. The one-day
registration includes:
Sponsored by:
Conference
Information
Press Office
The MPI Press Office, located in Saturn 1, Main
Building, Level 2 at Moon Palace, is available
for credentialed press only. Press must register
in the Press Office or in Registration to attend
the conference. Office days and hours during
the conference are Sunday through Tuesday, 8
a.m.-5 p.m./08.00-17.00.
Member Care
Team MPI is ready to answer any questions you
may have about your membership at our area
in the Global Village. We will also be doing two
separate drawings. For those MPI members
who stop by the Member Care area and update
their profile 100 percent will be entered into
a drawing for a complimentary membership
renewal. For those who sign up to be a new
member, they will be entered into a drawing to
win a $500 gift card. The drawing will be held
on Tuesday at noon in the Global Village. You
do not need to be present to win. As an added
incentive, we are waiving the US$50 application
fee for new membership, so new members will
pay is US$325.
WEC 2010 Booth Sales Office
Don’t miss your chance to be one of the first
to reserve your space at the WEC 2010 trade
show. If you need to reserve an appointment,
a sign-up sheet is located outside of the sales
office. The WEC 2010 booth sales office will be
open Sunday, February 21, 1:30-5 p.m./13.3017.00, and Tuesday, February 23, 8-10
a.m./08.00-10.00 and 1:30-5 p.m./13.30-17.00.
Location: Saturn 3, Main Building, Level 2.
Recommended Attire
Attire for MeetDifferent 2010 is business casual,
except for the Closing Night Reception which
is casual attire (t-shirts, shorts, sandals OK).
It may be cool in meeting rooms and in the
evenings, so we recommend you bring a light
sweater or jacket. Comfortable shoes are also
recommended as there will be some walking
between meeting rooms and guest rooms.
12-Step Meetings
All-inclusive 12-Step Meetings are scheduled
each evening, Saturday through Tuesday.
Everyone, regardless of affiliation with specific
recovery programs (e.g., AA, NA, OA, etc.), is invited to this fellowship. All meetings will be held
in the Delta Room, Moon Palace Expo Center,
Level 2, Saturday through Tuesday, 10-11
p.m./22.00-23.00.
Childcare
Children under 18 may not attend any MPI
function. Those desiring childcare should
contact the hotel concierge.
Sunday Only—Events scheduled for Sunday,
including Saturday’s Welcome Reception and
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 21
Marketplace Partner Lounge
An exclusive lounge area for our Maketplace
partners and future partners. Escape to this
room to experience a peaceful retreat between sessions. Enjoy the still of the quiet,
the power of the Internet and the cool taste
of Moon Palace beverages. Take time out
for yourself. Open daily, Saturday-Tuesday.
Location: Board of Directors, Main Building,
Level 2, Moon Palace.
information about the conference. One+
staff will also be on hand to assist you with
anything you need. Cancun CVB representatives with a reputation for excellent service
and a depth of knowledge about Cancun
can assist you with information on Cancun’s
activities and attractions, as well as provide
complimentary restaurant reservations.
Located in the Global Village (Moon Palace
Main Building, Level 2).
Wireless Internet
Complimentary wireless Internet access
is available to all Moon Palace registered
guests.
Weather
February in Cancun is mild with the average
Silent Auction
Open Saturday - Sunday from 7:30 a.m.5 p.m./07.30-17.00 and Monday, 7:3010:15 a.m./7.30-10.15
The Silent Auction is one of our most
popular and successful onsite fundraisers.
Bidders compete for exciting and unique
packages, and all proceeds directly benefit
the MPI Foundation. Come over, check
out our auction items and let the fun begin.
Located in the Global Village - Moon Palace
Main Building, Level 2.
Lost and Found
Lost and found is located at the MPI Information Desk in the Global Village (Moon
Palace Main Building, Level 2). Please note
that MPI and Moon Palace are not responsible for any lost items.
First Aid
The First Aid station is located in room Mars
1, Moon Palace Main Building, Level 2.
Open 7:30 a.m.-6 p.m./07.30-18.00
Moon Palace Business Center
The Moon Palace Business Center is
located on the second level of the main
building and offers the following services:
copies, printers, fax service, scanner, computers, Internet access and office supplies.
Open daily from 7 a.m.-11 p.m./07.00-23.00.
Phone: + 52 (998) 881-6100 ext. 4215,
businessmp@palaceresorts.com.
Moon Palace Gift Shop
The Moon Palace Gift Shop is located on
the lower level of the main building. The
shop carries traditional souvenirs from
Mexico; Cancun, Mayan and Palace Resorts
souvenirs; candies; snacks and beverages;
CDs and DVDs (documentaries and music);
drugstore; jewelry; cigars and cigarettes;
beach, casual and golf clothing; shoes;
sandals; beach toys; hats; sunglasses; key
rings; batteries; newspapers; magazines
and much more. Open daily from 7 a.m.10:30 p.m./07.00-22.30. Telephone: (998)
881-6100 ext 4332/4333.
MPI/Cancun CVB Information Desk
We invite you to visit the MPI/Cancun CVB
Information desk. MPI staff members will be
available to answer questions and provide
Page 22
Meeting Professionals International
high 82 degrees Fahrenheit and the average
low 68 degrees Fahrenheit. Cancun weather
tends to be sunny, and we recommend that
you wear sunscreen and sunglasses and drink
lots of water. It may be cool in meeting rooms.
Wheelchair and Scooter Rental
Wheelchair and scooter rental is available
through the Moon Palace Public Relations
Desk. Please contact the Moon Palace Public Relations Desk to reserve. Telephone:
+52 (998) 8 881 60 00 Ext. 4649 / 4650 or
e-mail: relpubmps@palaceresorts.com.
MeetDifferent’s
Knowledge Sessions
The knowledge sessions are based on key industry themes and are designed for
maximum impact. The key themes are:
Strategic Meetings Management
Thriving in a Complex World
Technology and Meeting Virtually
International Meetings Management
Corporate Social Responsibility
Small Business Owners
Personal/Professional Development
Insider’s Exchange
All sessions have been peer reviewed by a diverse and robust group of a cross
section of industry professionals. The content for several sessions has been
co-created by you and select industry experts. All knowledge sessions are
first-come, first-served. Other than Computer Lab sessions, no pre-registration
or tickets are issued for any Sunday, Monday or Tuesday knowledge session.
Seating begins 15 minutes prior to session start time. It is highly recommended
that you arrive early for any sessions you wish to attend as once the session’s
maximum attendance has been reached, no further attendees will be allowed to
sit or stand in the back of the room, and no chairs will be added.
MPI Policies
Smoke-free Policy
All MPI events are non-smoking. Each
venue will have a designated smoking area.
Staff at each venue can direct you to the
designated smoking areas.
Drink Responsibly
MPI’s official policy regarding minimum age
for alcohol consumption is the age applicable to the jurisdiction of the event venue.
In Cancun, the minimum age for beer, wine
and alcohol consumption is 18. MPI encourages you to act responsibly and refrain from
driving after consuming alcoholic beverages.
Private Social Functions Policy
Private social functions are not permitted
to occur during any official MPI activity.
Hospitality suites and hosted events must be
approved in advance by MPI. MPI reserves
the right to postpone or delay any function
conflicting with an official MPI function.
Safety and Medical Emergencies
The safety and security of attendees is of
the utmost importance to MPI. Should an
emergency arise, please locate an MPI
team member immediately. If the situation
requires immediate care and you are on
property at Moon Palace, always call “0”
first from any house or guest room phone.
At any of the off-site venues, contact any
of the venue staff or an MPI staff member.
Emergency medical assistance is available
throughout the conference venues.
Continuing Education Units (CEUs)
Continuing education units are available for knowledge sessions. Units are derived from contact hours and can be used
toward various designation programs, including the CMM and
the CMP. At the conference, there will be a scanner at each
session door. In order to receive your credit hours, please be
sure to have your badge scanned as you enter each session.
Approximately four to six weeks after the conference, your
credit hours earned will be added to your transcript.
Handout Print Station
MPI now offers a print-on-demand feature online that allows you
to access and print your session handouts at your convenience.
All session handouts are conveniently located on the MeetDifferent 2010 VAP Web site. We highly encourage you to print all
handouts before the conference.
Book Clubs
Both book clubs will meet in the Ideas Exchange room on
their designated day and time. Please see below for the
schedule. The book clubs will be lead by industry experts and
thought leaders and provide an additional channel to elevate
the conversation surrounding key topics in our industry.
How We Decide
by Jonah Lehrer
Moderator: Jason Hensel, MPI, Associate Editor
for One+
Sunday, February 21, 5-6 p.m./17.00-18.00
Location: Ideas Exchange, Galactic 4, Main Building, Level 2
The Green Collar Economy
by Van Jones
Moderator: Amanda Gourgue, CMP, LEEDAP
Monday, February 22, 5-6 p.m./17.00-18.00
Location: Ideas Exchange, Galactic 4, Main Building, Level 2
Computer Labs
This year, we are again offering multiple computer labs which
have been gaining popularity over the past few conferences.
These sessions will all be held in a dedicated room (to be announced) during the knowledge session time slots. Please note
that there is a fee for these sessions. The fee is US$25 for an
hour-long session and $35 for any session longer than one hour.
If you have not already signed up for a computer lab, please
inquire at the registration desk to see if there is still room.
Learning Fiesta
Take part in a series of unconventional
learning sessions at the Learning Fiestas,
held on Tuesday, February 23, from 3:305 p.m. You will be able to learn useful
español phrases, take a behind the scenes
tour of the Moon Palace kitchen, gain
insight on how to have your meeting on
a cruise. Also, learn about working with
an all-inclusive property and how to book
entertainment for your event!
Image Gallery
by ImageThink
We have invited a graphic illustrator to
attend MeetDifferent and sit in on select
sessions. At the end of these sessions, they
will have their graphic illustration, telling
the story of the session visually. These
creative sketches will then be placed in the
Image Gallery (located in the registration
area) allowing you to view the work. We
also encourage attendees to use the Image
Gallery as a networking opportunity—you
never know who you’re going to meet in the
hallway of our conference!
Learning Hallway
Learning Hallways are a new feature at
MeetDifferent 2010. They will be held
throughout the conference, and are located in the Main Building and in the Expo
Center, outside of session rooms. MPI will
provide games, puzzles and books for
attendees to enjoy in between sessions.
PSAV will be providing Wii consoles, a
memory game and a trivia map. Arcaneo
will be demonstrating Acraneo Metron,
the meeting industry’s leading software
solution for Strategic Meeting Management. Stop by, take a break and engage
your mind and body in fun activities.
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 23
Page 24
Meeting Professionals International
Daily
Schedule
Friday, February 19
8 a.m.-5 p.m./08.00-17.00
MPI’s Train-the-Trainer
Accreditation Program
Galactic 8, Main Building, Level 2
Knowledge Sessions
Professional & Personal
Development
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic
Viewing Lounge
Lobby Bar, Main Building
10 a.m.-5 p.m./10.00-17.00
CMP Boot Camp (additional fee)
Star 7, Main Building, Level 2
Saturday, February 20
7:30 a.m.-6 p.m./07.30-18.00
Global Village and Registration
Main Building, Level 2
Knowledge Sessions
Technology/Meeting Virtually
Professional & Personal
Development
7:30 a.m.-5 p.m./07.30-17.00
Silent Auction
Main Building, Level 2
8 a.m. Shotgun start/08.00
MPI Foundation Golf Tournament
Moon Palace Golf Course
8 a.m.-5 p.m./08.00-17.00
MPI’s Train-the-Trainer
Accreditation Program
Galactic 8, Main Building, Level 2
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic
Viewing Lounge
Lobby Bar, Main Building
Noon-5 p.m./12.00-17.00
MPI Chapter Leadership Forum
(Invitation only)
Room 5, Expo Center, Level 1
1-2 p.m./13.00-14.00
CMP Exam Participants Luncheon
Star 5, Main Building, Level 2
5-6:30 p.m./17.00-18.30
Leadership Reception
(invitation only)
Caribbean Terrace, Moon Grand
7-9 p.m./19.00-21.00
Welcome Reception
Hilton Cancun Golf & Spa Resort.
Roundtrip transportation will be
provided from Moon Palace
1 p.m.-5 p.m./13.00 - 17.00
Critical Excel Tools for the Meeting
Professional (additional fee)
Star 4, Main Building, Level 2
8:30 a.m.-1 p.m./08.30-13.00
CMP Exam (additional fee)
Star 7, Main Building, Level 2
2-3 p.m./14.00-15.00
CMM Information Session
Star 2, Main Building, Level 2
CMP Information Session
Star 8, Main Building, Level 2
4-5 p.m./16.00-17.00
Maximize Your
MeetDifferent Experience
Galactic 8, Main Building, Level 2
5:30 p.m.-6:30 p.m./17.30-18.30
Speed Networking
Amphitheater - Sunrise Section
Friday,
February 19
Saturday,
February 20
Golf Tournament
8 a.m./08.00 shotgun start
Location: Moon Palace
Cost: US$175 per player or $600 for
a foursome. Includes breakfast and
awards luncheon.
CMP
Bootcamp
10 a.m.-5 p.m./10.00-17.00
Location: Star 7, Main Building,
Level 2
Taking the CMP exam on Saturday, February 20, or in the near
future? Get the best test-taking
tips, relaxation techniques and
last-minute hints for CMP test
success. This open-floor, interactive session will focus on a review
of areas of concern posed by
Boot Camp attendees. The study
materials are the recommended
referenced reading: 8th Edition
Convention Industry Council
(CIC) Manual, 1st edition CIC
International Manual, 5th edition
Professional Meeting Management and the CIC’s APEX Glossary. (For introductory information
on the CMP process and exam,
please attend the information
session on Saturday, February 20
from 9-11 a.m.)
CMP Bootcamp is an additional
fee of US$140 for MPI members
and non-members.
Presenters: Joanne Dennison,
CMP, MSEd., president, Ordinary
Success Inc.; Carol Norfleet,
CMP, DMC, executive vice
president and COO, Destination
Nashville
Swing into action at this year’s MPI
Foundation Players Golf Tournament
being held at the beautiful Moon
Palace in Cancun. Enjoy a challenging
round of golf at the area’s only Jack
Nicklaus signature course. Navigate
the rolling, Riviera-Maya landscape
in GPS-equipped golf carts that electronically score your game and spot
distances from where you are to the
next hole.
Certified Meeting
Professional (CMP) Exam
8:30 a.m.-1 p.m./08.30-13.00
Location: Star 7, Main Building, Level 2
Building on its effort to globalize the Certified Meeting Professional (CMP) program, MPI has partnered with the Convention Industry Council (CIC) to expand and promote the
CMP to meeting professionals around the globe. Feb. 20,
2010, will be Certified Meeting Profressional Global Exam
Day, and the following locations will host the exam: Cancun,
Mexico; Johannesburg, South Africa; Rome, Italy; Singapore
and South Korea.
Sponsored by
Silent Auction
7:30 a.m.-5 p.m./07.30-17.00
Location: Moon Palace
The MPI Foundation Silent Auction
Will Take You Places You’ve Never
Been Before! Ready to bid on some
exciting luxury escape packages? Stay
and play at the world’s finest destination hotels, resorts and spas? Bidding
starts as low as US$25 with trips worth
hundreds, even thousands of dollars.
Unbelievable values!
Stay at a five-star hotel, wind down
at one of North America’s top spas or
toast to sparkling city nightlife. Find
your own best way to excite, explore
and unwind. There’s also a wide array
of fitness, golf and gaming packages,
even backstage passes.
Sponsored by
Sponsored by:
The CMP is the foremost certification of the meetings, conventions and exhibitions industry, and the program recognizes individuals who have achieved the industry’s highest
standard of professionalism. Established in 1985, the CMP
credential benefits meeting professionals through:
• Recognition: As the premier industry certification, the
CMP distinguishes holders as career professionals who
have demonstrated a high level of experience, skill and
knowledge.
• Competitive Advantage: The designation conveys
credibility to a meeting professional’s opinions and ideas,
both at work and in the greater meetings, conventions
and exhibitions industry.
• Peer Acceptance: CMPs are immediately recognized by
other CMPs as fellow professionals committed to the
advancement of the profession.
• Salary Enhancement: CMPs can use the certification as a
competitive advantage when it comes to negotiating
salaries and other business.
• Personal Achievement: After passing a rigorous
application and examination process, CMPs express a
profound sense of personal achievement at finally being
regarded as the exceptionally skilled professional they
are.
• Commitment: Successful completion of the certification
process conveys that the certified meeting professionals
are committed and goal driven in their careers.
Knowledge Tracks
Thriving in a Complex
World
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Professional & Personal
Development
Computer Lab
Strategic Meetings
Management
International Meetings
The Insider’s Exchange
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 25
Saturday, February 20
Critical Excel Tools
for the Meeting
Professional
1-5 p.m./13.00-17.00
Location: Star 4, Main Building, Level 2
Excel is not only just budget software, it’s
also a perfect tool for meeting management and sales. It is the most used desktop
software, yet many people only know how
to harness a fraction of its potential. Explore
all the functionality that Excel has to offer
with expert James Spellos. (This is a highly
attended session that typically sells out.)
• Identify and use more than 15 advanced
Excel tools
• Properly setup Excel worksheets and
better analyze information
• Use advanced tools such as pivot tables
and calculating across multiple work
sheets
This session is an additional fee of US$35.
Computer labs have an additional fee to
help offset the expense for the use of the
computers. Some of the best educational
experiences are those in which you dive in
and learn by doing, and our computer labs
let you do just that.
Presenters: James Spellos, president, Meeting U.
James Spellos will participate in Ask the Expert on
Tuesday, February 23rd in the Ideas Exchange
from 1:30-2 p.m./13.30-14.00
this session. We will discuss the application
process, the program requirements, future
dates and program benefits.
• Determine if the CMM program is right
for you
• Identify the pre-requisites and procedures
for the CMM program process
• Apply for the CMM program
Presenter: Michele Wierzgac, MS, CMM, CEO
and president, Michele and Co.
2-3 p.m./14.00-15.00
Location: Star 8, Main Building, Level 2
Everything you ever wanted to know about
the Certified Meeting Professional (CMP)
designation is covered in this session—its
history, its structure and organization and
how the test is drafted. Included will be tips
on the application process, studying and
how to survive test day.
• Learn about the CMP application process
and learn how to successfully apply
• Explain how the CMP exam is designed
and how questions are written and
weighted
• Describe recent changes and streamlining of the CMP application
Presenter: Christina Buck, CMP, CMP program
director, Convention Industry Council
5:30-6:30 p.m./17.30-18.30
Location: Amphitheatre, Sunrise Section
2-3 p.m./14.00-15.00
Location: Star 2, Main Building, Level 2
MPI’s Certification in Meeting Management
(CMM) is the strategic advantage in meeting and event management. It is an elite,
intensive learning opportunity designed for
tenured and highly accomplished members
of the global meeting industry community
who seek career acceleration and advancement and professional recognition. The
program offers strategic business education,
resulting in the most prestigious designation
in the meeting and events industry. Through
the CMM program, applicants benefit from
career-focused courses taught by top-level
instructors, experienced industry practitioners and industry leaders. If you are interested in obtaining an international designation in meetings management, don’t miss
7-9 p.m./19.00 - 21.00
Location: Hilton Cancun Golf & Spa Resort
Attire: Business Casual
CMP Information
Session
Speed Networking
CMM Information
Session
Welcome
Reception
Open the doors to new business and
increase the size of your network without all
the stress and time mingling at a reception.
This session casually pairs planners and
suppliers in a fast-paced environment where
they are given three minutes to introduce
themselves to each other. Every three minutes, the speed networkers will rotate, allowing them to make many new connections.
• Meet new colleagues that you may not
have had the chance to meet in other
settings
• Build a database of potential new clients
or contacts for future meetings or events
After a long day of traveling, the Hilton
Cancun knows what you want—a relaxed
environment with some regional flavor in
a setting that allows you to appreciate the
destination while catching up with industry
friends. At the welcome reception, you will
experience the thrill of stepping back in
history to experience the essence of our
ancestral culture with a dramatic backdrop of pyramids, lush jungle vegetation,
earth tones and an atmosphere of ethnic
tradition with a modern twist. Our oceanfront Miramar garden will be the stage for
this event with breathtaking views of the
Caribbean Sea.
Presenter: Eli Gorin, CMP, president, gMeetings
Inc., Train2Meet
Eli Gorin will participate in Ask the Expert, on
Monday, Feb. 22 in Ideas Exchange from 11:30
a.m.-Noon/11.30-12.00
Knowledge Tracks
Page 26
Thriving in a Complex
World
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Professional & Personal
Development
Computer Lab
Strategic Meetings
Management
International Meetings
Meeting Professionals International
The Insider’s Exchange
Daily Schedule
Sunday,
February 21
7:30 a.m.-6 p.m./07.30-18.00
Global Village and Registration
Main Building, Level 2
7:30-8:30am/7.30-8.30 Knowledge Sessions
Thriving in a Complex
World
Computer Lab
Corporate Social
Responsibility
Technology/Meeting
Virtually
7:30 a.m.-6 p.m./07.30-18.00
Global Village and Registration
Main Building, Level 2
7:30 a.m.-5 p.m./07.30-17.00
Silent Auction
Main Building, Level 2
10:30-10:55am/10.30-10.55
Preview Sessions
Web 2.0: Legal Issues Affecting
Emerging Technology
Star 2, Main Ballroom, Level 2
7:30 a.m.-6 p.m./07.30-18.00
Ideas Exchange
Galactic 4, Main Building, Level 2
7-8:30 a.m./07.00-08.30
Your MPI (For new members or first-time
attendees)
Barracuda Restaurant and Beach
9-10 a.m./09.00-10.00
General Session Day 1: New Rules=New Roles
Universal Ballroom, Expo Center, Level 2
Advanced Social Media for
Meeting Professionals
Star 1, Main Building, Level 2
10:30-11:30am/10.30-11.30 Knowledge Sessions
How to Use Thought Leadership to
Increase Event Success
Galactic 8, Main Building, Level 2
10-10:30 a.m./10.00-10.30
White Space & Ask the Expert
10 a.m.-Noon/10.00-12.00
Faculty Forum
Room 4, Expo Center, Level 1
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic
Viewing Lounge
Lobby Bar, Main Building
10:30 a.m.-Noon/10.30-12.00
Hosted Buyer Appointments
Galactic Ballroom 1, Main Building, Level 2
Noon-1:15 p.m./12.00-13.15
Loews Hotel Iron Chef
Team Challenge
Universal Ballroom, Expo Center, Level 2
6-8 p.m./18.00-20.00
Chapter Connection Receptions
Various Hotel Zone Hotels. Transportation will
depart from Moon Palace.
8-11 p.m./20.00-23.00
MPI Foundation Rendezvous
Cancun 2010
Coco Bongo. Transportation will be provided
from the Chapter Connection Receptions to
Coco Bongo and back to Moon Palace.
11-11:25am/11.00-11.25
Preview Sessions
Creating Personal Presence:
Thinking on Your Feet in the C-Suite
Star 1, Main Building, Level 2
1:30-2:30pm/13.30-14.30 Knowledge Sessions
Creating Meetings that Excite the
Brain for Optimal Learning
Star 2, Main Building, Level 2
Tweet Different: Making Twitter
Work for You (additional fee)
Star 4, Main Building, Level 2
Metaverse: Are You Ready for
Virtual Reality?
Star 1, Main Building, Level 2
ROI Success Stories
Galactic 8, Main Building, Level 2
Creating Personal Presence:
Thinking on Your Feet in the
C-Suite
Room 5, Expo Center, Level 1
3-5pm/15.00-17.00 Knowledge Sessions
Success-Moments that Matter
(3-4:30 p.m.)
Galactic 8, Main Building, Level 2
My Meeting Has Shrunk! Is There
a Contract Clause to Protect Me?
Galactic 7, Main Building, Level 2
Even More Google-icious: How
to Find Anything on the Internet
(additional fee)
Star 4, Main Building, Level 2
The Hybrid Meeting Dissected
and Demystified
Room 1, Expo Center, Level 2
Designing Alternative e-Learning
Environments: A Grounded
Approach
Star 2, Main Building, Level 2
7:30-8:30am/7.30-8.30 Knowledge Sessions
Professional & Personal
Development
Small Business Owners
Professionalism and Ethics in the
Meetings Industry
Star 7, Main Building, Level 2
Strategic Meetings
Management
The Insider’s Exchange
International Meeting
Management
Harnessing the Power of Supplier
Partnerships
Star 2, Main Building, Level 2
10:30-10:55am/10.30-10.55
Preview Sessions
10:30-11:30am/10.30-11.30 Knowledge Sessions
Maximize Your Business Potential in
a Global, Multicultural Environment
Room 1, Expo Center, Level 1
Surviving and Thriving as a Small
Business
Galactic 7, Main Building, Level 2
Getting Your Meetings to the
C-levels, Part 1
Room 5, Expo Center, Level 1
5 Ways to Save 10 Hours a Week
Star 8, Main Building, Level 2
Harnessing the Power of Supplier
Partnerships
Star 7, Main Building, Level 2
This is not your mother’s green
meeting! How to make your green
meetings fun and inventive
Star 8, Main Building, Level 2
Getting Your Meetings to the
C-levels, Part 2 (3-4 p.m.)
Star 7, Main Building, Level 2
The Jigsaw Puzzle of Revenue
Management, find out how your
business fits! (3-4 p.m.)
Star 8, Main Building, Level 2
Advance Your Career Through
Life-Long Learning with MPI Global
Training
Star 7, Main Building, Level 2
11-11:25am/11.00-11.25
Preview Sessions
Budget Meltdown: The Organization’s Future At-Risk
Star 2, Main Building, Level 2
1:30-2:30pm/13.30-14.30 Knowledge Sessions
Must-Do Strategies to Grow Small
Businesses
Galactic 7, Main Building, Level 2
Connect Different
Room 1, Expo Center, Level 1
3-5pm/15.00-17.00 Knowledge Sessions
Book Club: How We Decide by
Jonah Leher (5-6 p.m.)
Ideas Exchange
Galactic 4, Main Building, Level 2
Meeting Management in Latin
America (3-4:30 p.m.)
Room 5, Expo Center, Level 1
Planning International Meetings
Star 1, Main Building, Level 2
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 27
Sunday, February 21
Professionalism and Ethics in the
Meetings Industry
Your MPI
7-8:30 a.m./07.00-08.30
Location: Barracuda Restaurant and Beach
7:30-8:30 a.m./07.30-08.30
Location: Star 7, Main Building, Level 2
Connect with other new members and first-time MeetDifferent attendees. Take this opportunity to learn how to get the most out of
your MPI membership. The growing MPI global community allows
you to create your experience and map to professional success.
Also, MPI staff members answer your questions about MeetDifferent.
Be sure to bring your business cards to this session for an easy but
effective networking exercise that will increase your connection to
ideas, relationships and marketplace resources in mere minutes.
Sponsored by:
Diverging practices and business ethics have always been an issue
in the meeting industry—but are even more so in a down economy.
How do you navigate the ethical fog when faced with budget cuts
and the requests for complimentary items, the payment of commissions, the relationships with vendors, meeting points or rewards
and other types of non-monetary gifts or items of value? In this session, an industry attorney will discuss how these issues and topics
can result in a “gray” area as it relates to professionalism and ethics
in the meeting industry and will provide thoughts as to guidelines
for consistency.
• Evaluate the current practices in the industry that create or
give rise to ethics discussions and define “gray” areas that
participants frequently encounter
• Understand the legal implications and obligations of certain
practices and the impact of those practices should a dispute
arise
• Learn how to create practices or guidelines within your area of
control to address consistency in addressing practices and
ethical behavior
Presenter: Kelly Franklin Bagnall, JD, attorney at law, Brown McCarroll L.L.P.
Harnessing the Power of Supplier
Partnerships
Hosted Buyer Program Appointments
10:30 a.m.-Noon/10.30-12.00
Location: Galactic Ballroom 1 & 2, Main Building, Level 2
7:30-8:30 a.m./07.30-08.30
Location: Star 2, Main Building, Level 2
If you are being asked to develop a Strategic Meetings Management (SMM) initiative and you’re not sure where to begin, this session led by industry expert Betsy Bondurant is the perfect solution.
This informative workshop will take a deep dive into best-in-class
techniques for supplier relationship management, a key component
of a Strategic Meeting Management Program (SMMP). Strategies regarding the following supplier topics will also be discussed:
number of available suppliers, variety of supplier types, education,
successful partnering activities, development of service level agreements, leveraging spend and internal communications regarding
suppliers. At the conclusion of the session, both suppliers and
planners will be able to identify best practices to improve existing or
implement new supplier relationships management techniques.
• Identify the difference between partnership and vendorship
• Understand the inter-relationships between suppliers and buyers
• Demonstrate how a preferred supplier program can impact cost
savings
Members of the hosted buyer program will meet for scheduled
appointments daily. Suppliers will be stationed at designated tables
during the appointment times, with planners rotating tables between
appointments. Each appointment will last 15 minutes with a total of
five appointments per day. Please arrive on time.
Thank you to our sponsor, Elite Meetings, for providing the
FaceTime Appointment Scheduler.
This session will be repeated on Sunday, February 21, 1:30-2:30
p.m./13.30-14.30
Presenter: Betsy Bondurant, CMP, CMM, president, Bondurant Consulting
Knowledge Tracks
Thriving in a Complex
World
Professional & Personal
Development
Page 28
Meeting Professionals International
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Computer Lab
Strategic Meetings
Management
International Meetings
The Insider’s Exchange
Harnessing the Power of Supplier
Partnerships
10:30 a.m.-Noon/10.30-12.00
Location: Room 5, Expo Center, Level 1
If you’re being asked to develop a Strategic Meetings Management
(SMM) initiative and you’re not sure where to begin, this session
led by industry expert Betsy Bondurant is the perfect solution.
This informative workshop will take a deep dive into best-in-class
techniques for supplier relationship management, a key component
of a Strategic Meeting Management Program (SMMP). Strategies
regarding the following supplier topics will also be discussed: number
of available suppliers, variety of supplier types, education, successful
partnering activities, development of service level agreements, leveraging spend and internal communications regarding suppliers. At the
conclusion of the session, both suppliers and planners will be able to
identify best practices to improve existing or implement new supplier
relationships management techniques.
• Identify the difference between partnership and vendorship
• Understand the inter-relationships between suppliers and buyers
• Demonstrate how a preferred supplier program can impact cost
savings
Presenter: Betsy Bondurant, CMP, CMM, president, Bondurant Consulting
How to Use Thought Leadership
to Increase Event Success
10:30-11:30 a.m./10.30-11.30
Location: Galactic 8, Main Building, Level 2
SUNDAY
Jeremy Gutsche
GENERAL
SESSION
New Rules = New Roles
9-10 a.m./09.00-10.00
Location: Universal Ballroom, Expo Center, Level 2
Thought leadership is a business communication model that
influences peers and mentors through the use of innovative ideas
and theologies that add a three dimensional value to understanding your organization’s objectives. Through this approach, you let
both internal and external prospects test-drive your value before
they commit funding. This eliminates competition, cost-justifies
your price points, reduces your costs and shortens your event-torevenue cycle.
• Create an event value proposition that positions you as a
business peer instead of an event planner
• Use thought leadership to reduce costs and increase event
attendance and retention
• Use experiential tools to increase attendee satisfaction
Presenter: Rick Erling, certified executive coach and certified management
consultant, President & CEO, The CxO Group
Innovation expert, author of the No. 1 book Exploiting Chaos
and founder of TrendHunter.com, Jeremy Gutsche knows
how to unlock cool. Jeremy will show you the secret to viral
trends and how to methodically generate creative ideas.
You’ll learn how to follow the lead of iconic companies founded during periods of economic recession, and you’ll learn
what it takes to become the catalyst for dramatic change that
leads to new market needs. With a background in management consulting and Web 2.0, Jeremy brings a rare perspective on innovation within a business context.
Jeremy Gutsche will participate in Ask the Expert, on Sunday,
February 21 in the Ideas Exchange from 10:30-11 a.m./10.30-11.00
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 29
Sunday, February 21
Maximize Your Personal and Business
Potential in a Global, Multicultural
Environment
10:30-11:30 a.m./10.30-11.30
Location: Room 1, Expo Center, Level 1
In a globalized business environment, multiculturalism has become a
fact of life. Culture forms our perspective and expectations about interactions we have with others. During this session, you will hear about
the importance of cultural understanding for better results, trends,
opportunities and characteristics. Didier Scaillet will discuss how
the MPI CultureActive Tool can best be applied to industry, business
and lifestyles. He will also share personal experiences where having
utilized MPI’s CultureActive Tool prepared him for success in business.
Questions such as, “How does diversity differ from multiculturalism,
and how are the two terms linked?” will also be discussed.
• Increase your knowledge of conducting business strategies to
deal with cultural differences and similarities
• Develop personal and business strategies to deal with cultural
differences and similarities
• Be better prepared to navigate MPI’s CultureActive Tool to
complete your Personal Cultural Profile
Presenter: Didier Scaillet, chief development officer, MPI
• Reduce time needed to research new properties and amenities using
EliteMeetings.com and Evernote
• Streamline rooming list management using Acteva, and increase
efficiency during planning using Basecamp
• Quickly and effectively capture and share media-rich ideas in a
team using Google Wave
Presenter: Mark Ley, director of marketing, Elite Meetings International
Advance Your Career Through Life-Long
Learning with MPI Global Training
10:30-11:30 a.m./10.30-11.30
Location: Star 7, Main Building, Level 2
Your role as a meeting professional is evolving quickly, and our role is
to make you successful in all your business environments. MPI Global
Training offers globally recognized skills and competencies delivered
at the local level that will increase your employability, compensation
and recognition as a meeting and business event professional. These
training programs are based on the industry’s first comprehensive set of
competency standards to be adopted by a national government.
• Learn what the competency standards include and understand
how these standards define our global training programs
• Discover how MPI Global Training can make you more successful
at every stage of your career
• Learn about different programs available at MPI Global Training
Centers around the globe
Presenter: Eli Gorin,CMP, president, gMeetings Inc. | Train2Meet
Surviving and Thriving as a Small
Business
Preview Sessions
10:30-11:30 a.m./10.30-11.30
Location: Galactic 7, Main Building, Level 2
As a small-business owner, the current period of economic uncertainty
has forced us all to take a closer look at our business. Everything
has been affected, from the environment we’re working in as well as
finding way to sustain our business, let alone grow it. In this session,
you’ll learn how to streamline your business efficiencies and develop
new ways of looking at the future through practical steps to earn more
business without compromising culture or service deliverables.
• Evaluate what is critical to your business success
• Have tools to take a closer look at your day-to-day business
operations
• Revise a strategic business plan, geared for growth in practical
attainable steps
Presenter: Michael Shannon, CMP, vice president, Executive Meetings and
Incentives Inc.
5 Ways to Save 10 Hours a Month
10:30-11:30 a.m./10.30-11.30
Location: Star 8, Main Building, Level 2
In the new economy, the majority of meeting professionals are being
asked to do more with less time and fewer resources. We’ve identified
five free or low-cost tools that dramatically increase efficiency in planners’
most time-consuming event planning tasks. From property research to
RFPs, we’ll get familiar with these tools and how to use them effectively.
A new feature at MeetDifferent: “Preview sessions” are 25-minute presentations showcasing what will be presented later in the
conference during the full-length session. If you are still deciding between sessions or are interested in learning more about a
certain subject, this is a perfect way to do it!
Preview: Advanced Social Media for
Meeting Professionals
10:30-10:55 a.m./10.30-10.55 Preview Session
Location: Star 1, Main Building, Level 2
So you’ve been using social media networks such as Twitter, Facebook
and LinkedIn for a while, but you’re not sure you’re using them to the fullest
potential to gain an edge on your competition? This session starts beyond
the basics of social media and allows you to discover undocumented tips
that will help you gain exposure for yourself and for your business.
• Move to the first page of Google search results in one day using an
undocumented social media technique
• Improve your LinkedIn profile and use features of LinkedIn to
promote your business
• Use Facebook to promote and advertise your events
Full session will be held on Monday, February 22, 3:30-5 p.m./15.30-17.00.
Presenter: Patrick O’Malley, 617-PATRICK Social Media Training
Patrick O’Malley will participate in Ask the Expert, on Sunday,
February 21, in the Ideas Exchange from 11:30 a.m.-Noon/11.30-12.00
Knowledge Tracks
Page 30
Thriving in a Complex
World
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Professional & Personal
Development
Computer Lab
Strategic Meetings
Management
International Meetings
Meeting Professionals International
The Insider’s Exchange
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 31
Sunday, February 21
Preview: Web 2.0: Legal Issues Affecting
Emerging Technology
Preview: Creating Personal Presence:
Thinking on Your Feet in the C-Suite
10:30-10:55 a.m./10.30-10.55
Location: Star 2, Main Building, Level 2
11-11:25 a.m./11.00-11.25 Preview Session
Location: Star 1, Main Building, Level 2
With emerging technologies such as social networking through blog
postings, virtual meetings and trade shows, are you doing everything you can to protect your organization against liability? Join attorney Barbara Dunn of Howe & Hutton Ltd. as she walks through a
variety of examples and provides insight on how to manage liability
through user agreements, blog policies, disclaimers, indemnification and insurance. Haven’t jumped into the Web 2.0 world yet or
consider yourself an expert? This session is for everyone.
• Identify emerging areas of technology such as blogs and virtual
meetings
• Apply methods of managing liability such as user agreements,
blog policies, indemnification and insurance
How do you handle someone who continuously upstages you in a
formal presentation to the executive team? How do you respond to
someone citing data with which you’re unfamiliar? How do you react
when your executive changes the course of your presentation and
budget discussion midstream? Adding “finishing touches” will help
you be yourself in front of an audience of two, 20 or 200. You’ll learn
to think on your feet, handle tough questions and situations and build
rapport with any group, whatever its size.
• Apply a four-part model to think on your feet and build credibility
during meetings, formal presentations and informal deskside
discussions
• Respond to difficult questions with answers that build rapport and
increase authority
• Analyze your communication style to identify how the use of space,
movement and body language increases credibility and engages an
audience
Full session will be held on Monday, February 22, 10:30 a.m.Noon/10.30-12.00 and on Tuesday, February 23, 10:30 a.m.Noon/10.30-12.00.
Presenter: Barbara Dunn, Esq., attorney & partner, Howe & Hutton Ltd.
Full session will be held on Sunday, February 21, 1:30-2:30
p.m./13.30-14.30.
Barbara Dunn will participate in “Legal Expert Coaching,” on Monday,
February 22, in the Ideas Exchange from 3:30-4:30 p.m./15.30-16.30
Presenter: Dianna Booher, CSP, CPAE, president, Booher Consultants Inc.
Preview: Budget Meltdown:
The Organization’s Future at Risk
11-11:25 a.m./11.00-11.25 Preview Session
Location: Star 2, Main Building, Level 2
You think you’ve done everything right. Your organization’s budget
is conservative, and your reserve allocation is what it should be. Yet,
the world economic crisis struck a blow to everything you carefully
planned. Your reserves are sustaining the organization, and your
upcoming meeting is becoming problematic. Will you be able to
salvage your organization and return it to financial health? Participate in this hands-on session and practice strategies and methods
to assuage adverse financial impact. Bring your calculator or your
computer.
• Learn how to adjust your budget based on the reality confronting you
• Work with your supplier partners to renegotiate the contract to
assuage adverse financial impact
• Analyze your organization’s situation to determine whether
survival is feasible
Loews Hotels Iron Chef
Team Challenge Lunch
Noon-1:15 p.m./12.00-13.15
Date: Sunday, February 21, 2010
Location: Universal Ballroom, Expo Center, Level 2
Join a fast-paced educational lunch as meeting professionals from
around the country battle on two teams for Culinary Supremacy. You will
get to witness the Culinary expertise of Loews Executive Chef, Master
Chef Marc Ehrler, and Loews Ventana Canyon’s Chef de Cuisine Alexis
Martinez in this MPI exclusive battle.
Each chef will be teamed with meeting professionals with the challenge
of creating two dishes each to be presented to the judges. Although
known for their respective cooking expertise, these talented chefs will
only be allowed to instruct and guide each team.
Full session will be held on Monday, February 22, 3:30-5
p.m./15.30-17.00.
Join us in our Loews kitchen stadium as two lucky meeting professionals
will be selected from the audience to join a Loews team.
Presenter: MaryAnne Bobrow, CMP, CMM, CAE, managing partner, Bobrow
& Associates
Join us for an up-close look at as we take a California Fresh and Southwestern Flare to the competition. Each chef will explain the ingredients
used daily in preparing uniquely local foods for their respective Loews
Hotel.
So in the words of the famous Iron Chef
chairman...Let the Battle Begin!
Knowledge Tracks
Page 32
Thriving in a Complex
World
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Professional & Personal
Development
Computer Lab
Strategic Meetings
Management
International Meetings
Meeting Professionals International
The Insider’s Exchange
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 33
Sunday, February 21
ConnectDifferent
1:30-2:30 p.m./13.30-14.30
Location: Star 7, Main Building, Level 2
When you are crystal clear on your destination, your journey to success is much smoother. Imagine if you were able to spot and connect with peers who were as committed to your success as they are
their own. What would you be able to do? What could you learn?
What could you accomplish? Who could you be, and who could you
help others become?
• Develop a powerful plan to meet suppliers and planners at
MeetDifferent
• Create actionable connection goals and then execute them
• Divide into a cohesive mastermind team that will help you tap
into the power of a network and promote your individual success
Presenter: Linda Swindling, JD, CSP, owner, Journey On!
Linda Swindling will participate in “Resume and Career Coaching,” on
Monday, February 22, in the Ideas Exchange from 1:30-2:30 p.m./13.30-14.30
Creating Meetings that Excite the
Brain for Optimal Learning
1:30-2:30 p.m./13.30-14.30
Location: Star 2, Main Building, Level 2
For optimal learning to take place, the brain has to be focused and
excited, and the proof is all in the details. Creating events that tap
into the different components of the brain takes knowledge and
strategy of information processing. This session will teach you not
only how the brain processes information, but also why the color of
the tablecloth really does matter.
• Discover how the brain processes information
• Understand how to avoid information overload
• Learn how to create brain-friendly meetings
Presenter: Lawana Gladney, Ph.D., speaker & trainer, Emotional Wellness Inc.
Lawana Gladney will participate in Emotional Wellness Coaching, on Monday,
February 22, in the Ideas Exchange from 10:30-11.30 a.m./10.30-11.30
Creating Personal Presence: Thinking
on Your Feet in the C-Suite
1:30-2:30 p.m./13.30-14.30
Location: Room 5, Expo Center, Level 1
How do you handle someone who continuously upstages you in a
formal presentation to the executive team? How do you respond to
someone citing data with which you’re unfamiliar? How do you react
when your executive changes the course of your presentation and
budget discussion midstream? Adding “finishing touches” will help
you be yourself in front of an audience of two, 20 or 200. You’ll learn
to think on your feet, handle tough questions and situations and
build rapport with any group, whatever its size.
• Apply a four-part model to think on your feet and build credibility
during meetings, formal presentations and informal deskside
discussions
• Respond to difficult questions types with answers that build rapport
and increase authority
• Analyze your communication style to identify how the use of space,
movement and body language increases credibility and engages an
audience
Presenter: Dianna Booher, CSP, CPAE, president, Booher Consultants Inc.
Getting Your Meetings
to the C-levels: Part 1
10:30-11:30 a.m./10.30-11.30
Location: Room 1, Expo Center, Level 1
All Aboard! Get your company’s executives onboard the Strategic Meetings Management (SMM) train by learning the language of business and
a skill set for presenting the case for implementing a SMM program within
your company. How do you get your SMM case to the C-level? And, when
you get there, what do you present? This session gives you the tools and
the know-how to approach the executives—from formulating the case for
SMM to creating the executive summary. You’ll learn what to avoid and
take away a realistic timeline and checklist to get your company onboard.
• Formulate your business meetings case to present to the C-level
• Know how you can capitalize on production and efficiency with
SMM technology tools
• Have a realistic timeline for implementation as it pertains to your
company
Getting Your Meetings to the C-levels: Part 2 will be held on Sunday,
February 21, 3-4 p.m./15.00-16.00.
Presenters: Mark Hubrich, co-founder, Sign Up4; and Kate Lastinger, CMM,
CMP, founding partner, Metaphrasis Group
Metaverse: Are You Ready for
Virtual Reality?
1:30-2:30 p.m./13.30-14.30
Location: Star 1, Main Building, Level 2
Not preparing for the shift to virtual-world planning is about as responsible as not planning for your retirement. The digital age we are entering
requires we prepare ourselves properly. Do you know what a Metaverse
is? Have you ever experienced a virtual world? If you answered “no” to
either of these questions, this session is a must-attend. Virtual worlds allow
meeting professionals to plan, design and demonstrate their environments
to potential clients. As virtual worlds mature, many will merge with other
real world systems to become the Metaverse that combines an enhanced
physical reality with a physically persistent virtual space. This session will
illustrate what a Metaverse is and will allow attendees to explore it handson and learn how it can be used in the meeting industry.
• Participate in a virtual world to help define the idea of a Metaverse
• Engage in activities designed for meeting professionals in a
Metaverse
• Receive links to specific virtual sites and tools to help further your
learning
Presenter: Dr. Tom Atkinson, professor, UCF Instructional Technology
Knowledge Tracks
Page 34
Thriving in a Complex
World
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Professional & Personal
Development
Computer Lab
Strategic Meetings
Management
International Meetings
Meeting Professionals International
The Insider’s Exchange
Must-Do Strategies to Grow
Small Businesses
1:30-2:30 p.m./13.30-14.30
Location: Galactic 7, Main Building, Level 2
As a small business owner, you are concerned about costs, budgets, staffing, goals and more, but to be competitive you have to
wake up to new, fresh, underrated ideas and skill sets. Do more
than just analyze your business as it looks today—imagine what it
will look like in the future during this interactive white-space session. Plus, find out how the most updated information on the value
of meetings affects your business and industry. Hear how industry
expert and small business owner Deborah Gardner has mastered
the power of observation and research through successful small
business case studies. And, learn how you can leverage a small
business so you win.
• Design and customize your business applications through the
most comprehensive techniques used today
• Apply the strategies that provide business success anytime in
any market
• Share ideas and related matters that empower your business to
move forward quickly
Presenter: Deborah Gardner, CMP, business specialist, DG International LLC
& Compete Better Now! LLC
Deborah Gardner will participate in “Business Coaching,” on Sunday,
February 21, in the Ideas Exchange from 3-4 p.m./15.00-16.00
ROI Success Stories
1:30-2:30 p.m./13.30-14.30
Location: Galactic 8, Main Building, Level 2
As we continue to face challenges in these turbulent times, meeting
industry professionals must show the value of meetings and events,
including financial ROI. Hear case studies from individuals who use
ROI to make their meetings better, continue funding streams for
meetings and events and gain support for them. People are stepping up to this challenge to ensure that projects are not cancelled
and that budgets are fully funded. Each person on this panel will
show how ROI has made a difference in a particular meeting or with
a particular client.
• Explain how ROI is used properly for support, improvement and
funding
• Identify the data sets that are part of the ROI Methodology
• Explain how the results from ROI studies are properly used
Presenter: Jack Phillips, chairman, ROI Institute
This is Not Your Mother’s Green Meeting! How to Make Your Green Meetings
Fun and Inventive
Yes! This session promises new and innovative ways to incorporate
exciting green elements into your meetings. Representatives from
Portland, Ore., one of the most sustainable U.S. cities, will offer tips
on how to weave green features and strategies into your meetings in
ways that will make your delegates smile.
• Incorporate fun and inventive green ideas into your own meetings
• A list of resources of suppliers that are walking the talk
• Tips to know what to look for in a venue to make incorporating
these green ideas easy
Presenters: Cathy Kretz, convention sales manager, Travel Portland; Cindy
Wallace, sales manager, Oregon Convention Center; and Joanna Kyser, sales
manager, Doubletree Hotel
Tweet Different: Making Twitter
Work for You
1:30-2:30 p.m./13.30-14.30
Location: Star 4, Main Building, Level 2
Have you heard? Twitter is currently the hottest social networking
tool. Learn how to use Twitter as a customer service tool, create your
microblogging (Twitter) account and use it during the meeting to share
your conference experience. With more than 20 million tweeters in the
U.S. alone, you can’t afford to disregard a service that helps you connect with customers and clients.
• Understand what Twitter is and how to use it in your business
• Identify free microblogging applications that can enhance and
simplify your Twitter experience
• Create a Twitter account and use it to communicate during the
conference
This session is an additional fee of US$25. Computer labs have
an additional fee to help offset the expense for the use of the
computers. Some of the best educational experiences are those
in which you dive in and learn by doing, and our computer labs
let you do just that.
Presenter: James Spellos, president, Meeting U.
James Spellos will participate in Ask the Expert on Tuesday, February 23, in the
Ideas Exchange from 1:30-2 p.m./13.30-14.00
WEC 2010 Booth Sales
1:30-5 p.m./13.30-17.00
Location: Saturn 3, Main Building, Level 2
Don’t miss your chance to be one of the first to reserve your space at
the WEC 2010 trade show. If you need to reserve an appointment, a
sign-up sheet is located outside of the sales office. The WEC 2010
booth sales office will be open Sunday, February 21, 1:30-5 p.m./13.3017.00, and Tuesday, February 23, 8-10 a.m./08.00-10.00 and 1:30-5
p.m./13.30-17.00.
1:30-2:30 p.m./13.30-14.30
Location: Star 8, Main Building, Level 2
By now most planners and suppliers have attended a variety of sessions on green meetings. We‘ve all heard about ways to reduce our
footprint on our planet by recycling, composting and reducing paper
waste. But can a green meeting be fun as well as responsible?
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 35
Sunday, February 21
Designing Alternative e-Learning
Environments: A Grounded Approach
3-5 p.m./15.00-17.00
Location: Star 2, Main Building, Level 2
Research and practice suggests that subject matter experts, trainers and instructional designers tasked with developing and delivering Web-based training can codify content information, and with a
little help, make it readily accessible and aesthetically appealing.
The problem is that they often do not have the skills and knowledge necessary to design and sequence key interactions that good
instructors tend to spontaneously facilitate in traditional face-to-face
classroom environments based on their experience and intuition.
This session will increase the participant’s knowledge of different
instructional theories and their ability to apply alternative instructional strategies to create various types of Web-based training. The
workshop will begin with a brief overview of the e-Learning Interaction Framework and a five-step process for designing alternative
e-learning environments. Participants will be given a detailed description of how the steps may be applied to design and sequence
key e-learning interactions and create different Web-based training
environments. Throughout the workshop, participants will be
presented with a series of questions and two hands-on activities to
facilitate interactions throughout the session.
• Analyze, design and sequence planned e-learning interactions
based on theory, research and practice
• Implement a five-step process for designing and sequencing
planned e-learning interactions and creating alternative elearning environments based on the framework
• Outline and detail more than 20 instructional strategies that are
grounded in theory, research and documented best practices
Presenter: Atsusi Hirumi, Ph.D., associate professor and co-chairman,
University of Central Florida
Even More Google-icious: How to Find
Anything on the Internet
3-5 p.m./15.00-17.00
Location: Star 4, Main Building, Level 2
Study the essentials of Google, and focus on the newest (Wave)
and coolest (too many to mention) Google applications while
discussing how Google can be the ultimate online marketing tool.
Search engines such as Google have dozens of advanced capabilities that most people aren’t even aware of. With billions of information-rich Web sites, the task of finding the piece of information you
require is becoming even more arduous.
• Understand the 10 critical techniques of effective Web searching,
and use the latest Google tools, including Google Wave, Squared
and Chrome, among others
• Recognize how Google can be used to provide inexpensive
target marketing
• Create a customized Google home page with current information
from your favorite Web sites
This session has an additional fee of US$35. Computer labs have an
additional fee to help offset the expense for the use of the computers.
Some of the best educational experiences are those in which you dive
in and learn by doing, and our computer labs let you do just that.
Presenter: James Spellos, president, Meeting U.
James Spellos will participate in Ask the Expert, on Tuesday, February 23, in the
Ideas Exchange from 1:30-2 p.m./13.30-14.00
The Hybrid Meeting Dissected
and Demystified
3-5 p.m./15.00-17.00
Location: Room 1, Expoc Center, Level 1
A hybrid meeting employs specific technology and planning skills specifically to interweave the virtual experience into a live event. Social
media integration enhances the opportunity for interactivity for virtual
and live attendees. Session attendees will experience elements of a
hybrid meeting in action. This presentation will be positioned from the
planner and supplier sides, illustrating technology needs and planning
skills equally.
• Explore the different models of hybrid meetings
• Examine all of the elements that can make up a hybrid meeting
• Combine the elements to create a seamless event for all
attendees, including those across borders
Presenter: Midori Connolly, CEO/owner, Pulse Staging and Events
Midori Connolly will participate in “CSR Coaching,” on Tuesday, February 23,
in the Ideas Exchange from 1:30-2:30 p.m./13.30-14.30
The Jigsaw Puzzle of Revenue
Management, Find Out How Your
Business Fits!
3-4 p.m./15.00-16.00
Location: Star 8, Main Building, Level 2
You know what’s important to you, but do you know what’s important to your hotel partners? Attend this session to learn how and
what to ask your hotel partners about their business and needs. By
understanding the tools they are working with, you will gain valuable
knowledge about what you can negotiate with a hotel and how to save
money. Once you develop a working relationship and understand the
“language of business,” you’ll be better equipped to get what you want
and need from any hotel or resort. By the time you leave this session,
you will have the know-how to approach your next meeting and event
supplier and work together to create a mutually beneficial contract.
• Learn what questions to ask when a hotel turns you down
• Gain knowledge about ways to save money
• Walk away with tips on how to make negotiating fun and a
win-win for you and your hotel partner
Presenters: Laurel Rhoads McCarthy, CMP, director of sales, Krisam; Mark
Benson, CMP, vice president of sales, North America, Fiesta Americana & Caesar
Park Hotels and Resorts; and Tina Sampson, vice president sales and marketing,
Gaylord National Resort and Convention Center
Knowledge Tracks
Thriving in a Complex
World
Professional & Personal
Development
Page 36
Meeting Professionals International
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Computer Lab
Strategic Meetings
Management
International Meetings
The Insider’s Exchange
Meeting Management in Latin America
3-4:30 p.m./15.00-16.30
Location: Room 5, Expo Center, Level 1
Are you considering Latin America for a future meeting or event or wondering about the opportunities the region has to offer? If so, this presentation is for you. In addition to a geographical overview, you will learn about
the cultural differences, how business is done and various facts and
figures you most likely did not know. Come learn the benefits of bringing
your meeting to Latin America and have all of your questions answered.
• Dispel many myths that surround the region and discuss the facts
about Latin America
• Describe factors to consider when planning a meeting in Latin America
• Learn about differences in customs and business conditions in the
region
Success–Moments that Matter
3-4:30 p.m./15.00-16.30
Location: Galactic 8, Main Building, Level 2
This diverse group of successful and respected industry leaders has a
unique view of what success looks like for meeting professionals. MPI
has convened these leaders to share their journeys and engage our
community in identifying and learning from moments that matter.
• Identify your moments of awakening
• Join your peers to learn from these moments
• Identify key elements to positively impact your career
Presenters: Hattie Hill, CMM, CEO, HHE Inc.; Terri Breining, CMP, CMM, Breining Group LLC; Colleen Rickenbacher, CMP, CSEP, CPC; Colleen Rickenbacher
Inc.; and Erin Tench, CMM, CMP, Hyland Events
Presenter: Eli Gorin, CMP, president, gMeetings Inc., Train2Meet
My Meeting Has Shrunk! Is There a
Contract Clause to Protect Me?
3-5 p.m./15.30-17.00
Location: Galactic 7, Main Building, Level 2
The economy has weakened, and attendance is down at many conferences. So what’s in your contract that protects your interests? This
session will clarify the common legal verbiage and impact of a force
majeure clause, the distinct differences between a force majeure provision, a termination provision and other provisions related to changes
that could occur after the contract is signed.
• Determine when a force majeure clause is a necessary element of
a contract
• Understand the unique differences between a termination provision,
force majeure provision and other “meeting change”-related
contract provisions
• Become familiar with the common legal meanings of “emergency,”
“illegal,” “impossible” and “commercially impracticable”
Presenters: Kelly Franklin Bagnall, JD, attorney at law, Brown McCarroll L.L.P.;
and James M. Goldberg, attorney at law, Goldberg & Associates PLLC
Planning International Meetings
3-5 p.m./15.00-17.00
Location: Star 1, Main Building, Level 2
What can make or break the success of an international meeting?
How do you go about putting the pieces together to deliver an event
relevant to all stakeholders (attendees, speakers, organizers, members,
shareholders)? What are the key issues you need to address to ensure
the meeting has a positive and lasting impact on an international scale?
In this session, we will share best practices and experiences from
different parts of the world and various types of meetings. Attendees
with experience in international meetings will be encouraged to share
their success stories or how they have overcome hurdles when planning international meetings. Attendees may share their experiences in
advance by e-mailing miranda.ioannou@scs.com.cy.
• Understand the challenges of an international meeting and the
critical success points
• Learn the components required for a successful international
meeting
• Create a best practice guide for planning international meetings
Getting Your Meetings to
the C-levels: Part 2
3-4 p.m./15.00-16.00
Location: Star 7, Main Building, Level 2
This session will briefly recap Part 1, offered on Sunday morning, and
will include further discussion on the finer points of presenting your
pitch as well as long-term SMM goals. We will provide an outline to
assist you in creating your presentation and will then have attendees
participate in a group activity to further develop their presentations. A
few will be chosen to do their pitches for the class, with the presenters
acting the role of the C-levels. Attendees from the first session will be
given a questionnaire about their current program and plans, which will
serve as the basis of their individual presentations when they attend the
second session.
• Create a presentation from concept to competition
• Understand the finer points of presenting your pitch to the C-levels
• Know how to answer the most commonly asked C-level questions in
a real world simulation
Presenters: Kate Lastinger, CMM, CMP, founding partner, Metaphrasis Group;
and Mark Hubrich, co-founder, Sign Up4
Book Club: How We Decide
by Jonah Lehrer
5-6 p.m./17.00-18.00
Location: Ideas Exchange, Galactic 4, Main Building, Level 2
How do you, as meeting professionals, make good choices? In How We
Decide, author and scientist Jonah Lehrer shows readers ways to take
advantage of new advances in brain science to make better decisions,
personally and professionally.
Lehrer’s gift for turning hard scientific studies into entertaining and interesting stories has seen him published widely in publications such as
the Best American Science and Nature Writing 2007, the Boston Globe,
Nature, The New Yorker and Wired. He’s an editor at large for Seed
magazine and contributes regularly to U.S. National Public Radio’s science program Radio Lab and the Science Channel’s TV program Brink.
The Los Angeles Times hails Lehrer as “an important new thinker.”
Presenter: Jason Hensel, associate editor, One+
Presenter: Dr. Miranda Ioannou, IAPCO Wolfsberg, managing director, SCS
Limited
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 37
Chapter Connection
Receptions
Rendezvous 2010
8-11 p.m./20.00-23.00
Date: Sunday, Feb. 21, 2010
Location: COCO BONGO
Cost: US$80 advance rate / $95 at the
door. Includes beverages and light snacks.
6-8 p.m./18.00-20.00
Date: Sunday, Feb. 21, 2010
Location: Paradisus, Gran Melia Omni,
Westin, ME
These Chapter Receptions are hosted by Cancun and five
great hotels in the hotel zone that will provide everyone the
opportunity to network with chapter leaders, members and
fellow MeetDifferent attendees. An added benefit is that you do
not even have to plan it. Cancun has taken care of that for you.
Come enjoy the beauty, service, creativity and hospitality that
make Cancun unique.
Our hotel sponsors are:
Cancun Sizzles at Rendezvous 2010!
Coco Bongo is Cancun on fire. Join us
for Rendezvous 2010 at an unforgettable,
adrenaline-pumping Latin American club.
Here, the sounds of the 70s, 80s, hip-hop
and rave shake the rafters, while huge
hi-tech video screens and exhilarating
aerial acrobatics take your breath away. At
Rendezvous 2010, you’ll discover the fiery spirit of the city—and have some
fun—while sealing new business relationships and making critical contacts.
It’s a networking opportunity you won’t want to miss!
Did you bring your friends along with you on your stay? Invite them too!
Sponsored by:
PARADISUS
Chicago
Heartland
Indiana
Kansas City
Kentucky Bluegrass
Michigan
Minnesota
Ohio
St. Louis
Wisconsin
Brazil
European Chapters
OMNI
Aloha
Arizona Sunbelt
New Mexico
Northern California
Oklahoma
Orange County
Oregon
Rocky Mountain
Sacramento/
Sierra Nevada
San Diego
Southern California
Utah Chapter
Washington State
Page 38
GRAN MELIA
Atlantic Canada
British Columbia
Carolinas
Georgia
Greater Calgary
Greater Edmonton
Manitoba
Montréal
Ottawa
Tennessee
Toronto
WESTIN
Connecticut River
Valley
Eastern Great Lakes
Greater New York
Mexico Chapter
Middle Pennsylvania
New England
New Jersey
Northeastern NY
Philadelphia
Pittsburgh
WestField
Meeting Professionals International
ME
DFW
Greater Orlando Area
Gulf States
Houston
Northern Florida
Puerto Rico
Potomac
Southern Florida
Tampa
Texas Hill Country
Virginia
Daily Schedule
Monday,
February 22
7-8 a.m./07.00-8.00
Wake Up Call
Lake Terrace
7:30 a.m.-6 p.m./07.30-18.00
Global Village and Registration
Main Building, Level 2
7:30 a.m.-10:15 a.m./07.30-10.15
Silent Auction
Main Building, Level 2
7:30 a.m.-6 p.m./07.30-18.00
Ideas Exchange
Galactic 4, Main Building, Level 2
7:30 a.m.-3:30 p.m./07.30-15.30
Make a Difference Day - Community
Service Project
Expo Center, Foyer Level 1
7:30-8:30 a.m./07.30-08.30
CMM/CMP Breakfast (invitation only)
Barracuda Restaurant
9-10 a.m./09.00-10.00
General Session Day 2: Opportunity in
Disguise
Universal Ballroom, Expo Center, Level 2
7:30-8:30am/07.30-08.30 Knowledge Sessions
Thriving in a Complex
World
Computer Lab
Corporate Social
Responsibility
Technology/Meeting
Virtually
CSR/Green Meeting Metrics:
Accountability, Measurability and ROI
Galactic 7, Main Building, Level 2
Dealing with Difficult People
Star 7, Main Building, Level 2
10:30am-noon/10.30-12.00 Knowledge Sessions
ROI for People Who Hate ROI
Room 5, Expo Center, Level 1
Master Excel Computer Lab
(additional fee)
Star 4, Main Building, Level 2
A Non-Technical Look at Meeting
Security
Star 2, Main Building, Level 2
CSR/Green Meeting Metrics:
Accountability, Measurability
and ROI
Star 7, Main Building, Level 2
Web 2.0: Legal Issues
Affecting Emerging Technology
Galactic 7, Main Building, Level 2
Innovative Pricing Strategies for
Meeting Professionals
Star 1, Main Building, Level 2
1:30-3pm/13.30-15.00
Knowledge Sessions
The Lawyers Debate: Today’s
Hottest Contract Issues
Room 5, Expo Center, Level 1
CSR and Strategic Meetings
Management
Star 2, Main Building, Level 2
Trial of the Century: Online is
On Trial!
Galactic 8, Main Building, Level 1
CSR Unplugged
Rooms 3 & 4, Expo Center, Level 1
10-10:30 a.m./10.00-10.30
White Space & Ask the Expert
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic
Viewing Lounge
Lobby Bar, Main Building
10:30 a.m.-Noon/10.00-12.00
Hosted Buyer Appointments
Galactic Ballroom 1, Main Building, Level 2
Noon-1:15 p.m./12.00-13.15
Lunch
Universal Ballroom, Expo Center, Level 2
6-9 p.m./18.00-21.00
TradeDifferent
Various Outdoor Locations,
Moon Palace
3:30-5pm/15.30-17.00 Knowledge Sessions
A Non-Technical Look at Meeting
Security
Star 2, Main Building, Level 2
Advanced Social Media for
Meeting Professionals
Room 5, Expo Center, Level 1
Data You Can Use: FutureWatch
2010 and Business Barometer
Galactic 8, Main Building, Level 2
5-6pm/17.00-18.00 Knowledge Sessions
Book Club: The Green Collar
Economy by Van Jones
Ideas Exchange
Galactic 4, Main Building, Level 2
7:30-8:30am/07.30-08.30 Knowledge Sessions
Professional & Personal
Development
Small Business Owners
Strategic Meetings
Management
The Insider’s Exchange
International Meeting
Management
The Power of Informal Networks
Star 2, Main Building, Level 2
10:30am-Noon/10.30-12.00 Knowledge Sessions
LeadDifferent: Executive Coaching
and Mentorship
Room 1, Expo Center, Level 1
1:30-3pm/13.30-15.00
Software Trends for Today’s
Meeting Planner
Star 8, Main Building, Level 2
Knowledge Sessions
10 Strategies for Becoming
Indispensable at Work: Maximizing
Your Value
Star 1, Main Building, Level 2
Mexico’s Great Diversity of
Destinations for International Travel
Star 8, Main Building, Level 2
Overcoming Destination
Misperception
Room 1, Expo Center, Level 1
Maximizing the Impact of Your
Marketing Messages (Proforma)
Star 8, Main Building, Level 2
Critical Legal Issues for
International Meetings in 2010
& Beyond
Room 1, Expo Center, Level 1
Project Management Tools,
Techniques and Best Practices
Star 7, Main Building, Level 2
Real-Life Disaster Training for
Meeting Planners
Galactic 7, Main Building, Level 2
3:30-5pm/15.30-17.00 Knowledge Sessions
Real-Life Disaster Training for
Meeting Planners (continued)
Galactic 7, Main Building, Level 2
E-mail as a Sales Tool:
Prospecting and Building Profitable
Relationships
Star 1, Main Building, Level 2
Budget Meltdown: The Organization’s Future at Risk
Star 7, Main Building, Level 2
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 39
Monday, February 22
CSR/Green Meeting Metrics:
Accountability, Measurability and ROI
Wellness Wake Up Call
7:30-8:30 a.m./07.30-08.30
Location: Galactic 7, Main Building, Level 2
7-8 a.m./07.00-08.00
Location: Lake Terrace Area
Bring your day to life in a healthy way! Join us at the Lake Terrace
Area on Monday, February 22 from 7-8 a.m. for Hatha yoga. This
technique concentrates on physical health and mental well-being.
Hatha yoga uses bodily postures (asanas), breathing techniques
(pranayama), and meditation (dyana) with the goal of bringing about a
sound, healthy body and a clear, peaceful mind. Breakfast smoothies
and waters will be provided. Your morning wellness session is brought
to you by the Canadian Tourism Commission.
Sponsored by
Community Service Project: Make a
Difference Day - Supporting Save the
Children Mexico
7:30 a.m.-3:30 p.m./07.30-15.30
Location: Moon Palace, Expo Center
There is no cost to participate in the community service project on
Monday. The supplies are being provided by local sponsors and with
your cash donations collected pre-conference. Cash donations will
also be accepted onsite through the Save the Children representatives. The supplies and any remaining cash donations will be donated
directly to Save the Children.
The Project
As MPI Delegates are soon to discover, Cancun and the surrounding areas
are places of awesome natural beauty and top-level service. But parallel
to this sheltered existence, there are many people living below the poverty
line. Seventy percent of the children in the area are “temporarily abandoned” each day due to the fact that both parents need to work to support
their family. These children often end up on the streets or alone at home.
Save the Children Mexico created a network of “Ludotecas” (playing centers) where girls and boys can go to before and after school
instead of being on the street or alone at home. Today, they operate 11
Ludotecas that are attended by more than 1,000 kids.
How You Can Help
We need your help! In lieu of an off-site community service project,
we have decided to offer a project that everyone can participate in.
Please join your fellow MeetDifferent attendees in sorting and organizing much needed educational equipment and supplies used in the
Ludotecas including crayons, markers, paper, glue and musical instruments. The items will be set up in the Expo Center at Moon Palace on
Monday, Feb. 22, from 7:30 a.m.-3:30 p.m./07.30-15.30. Attendees are
invited to take a few minutes to stop by and help us sort and organize
the items to prepare them for delivery to Save the Children.
Thanks for your support!
Many of us are now familiar with the need for greener meetings.
We’ve had basic education in what we should be doing to green our
meetings, but now what? If you’re struggling with how to build the
business case for green meetings or how to demonstrate ROI, then
this is the course for you. Beginners will learn more about CSR/
green concepts, and those already familiar with the basic concepts
will benefit from more detail on the execution of fundamentals.
• Gain an understanding of what items can and should be
measured in a green event
• Discuss the event certification agencies that currently exist and
their necessity
• Discover the tools to demonstrate the business case/ROI for
sustainable initiatives
This session will be repeated on Monday, February 22,
1:30-3 p.m./13.30-15.00
Presenters: Midori Connolly, CEO/owner, Pulse Staging, and Amanda
Gourgue, CMP, LEED AP, chief meeting revolutionist, Meeting Revolution
Midori Connolly and Amanda Gourgue will participate in CSR Coaching on
Tuesday, February 23, in the Ideas Exchange from 1:30-2:30 p.m./13.30-14.30
Dealing with Difficult People
7:30-8:30 a.m./07.30-08.30
Location: Star 7, Main Building, Level 2
Along with all the other stress factors you deal with, a difficult
person only subtracts from your chances for success. If you’ve
ever stressed because you’ve struggled with a difficult person in a
difficult situation, attend this session. How do you make your point
known when you know others will disagree? How do you influence
a manager who is frightened for their own job and isn’t letting you
do yours? You’ll leave this session with the exact steps you need to
turn that negative situation into a positive. Yes, you can communicate, maintain your dignity and get what you want—you just need to
know what to say and how to say it!
• Take control of negative situations in your life
• State your message to create a positive impression on the
disagreeable person
• Step back to help the other person feel safe and smart
Presenter: Sue Hershkowitz-Coore, CSP, CEO, High Impact Presentations
Sue Hershkowitz-Coore will participate in Business Coaching on Tuesday,
February 23, in the Ideas Exchange from 3-4 p.m./15.00-16.00
The Power of
Informal Networks
NOTE: this session has been
moved to Tuesday morning
7:30-8:30 a.m./07.30-08.30
Location: Star 7, Main Building, Level 2
Recognize the skills necessary to achieve success in your informal
networks, which are filled with the power and potential necessary to
reach your destination. Networking is recognized as a major influence
on your ability to achieve success. The most successful people in
Knowledge Tracks
Thriving in a Complex
World
Professional & Personal
Development
Page 40
Meeting Professionals International
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Computer Lab
Strategic Meetings
Management
International Meetings
The Insider’s Exchange
the world possess the capability to influence and shape the opinions
of others. Much has been written about how successful leaders and
executives participate in formal networks, but very little is known about
the substantial amount of time they spend within their informal networks.
• Recognize the difference between formal and informal networks
• Determine the skills you need to achieve success within your informal
networks
• Strengthen your informal networks to help you achieve your goals
and aspirations
Presenter: Michele Wierzgac, MS, CMM, CEO and president, Michele and Co.
Hosted Buyer Program Appointments
10:30 a.m.-Noon/10.30-12.00
Location: Galactic Ballroom 1, Main Building, Level 2
Members of the hosted buyer program will meet for scheduled appointments daily. Suppliers will be stationed at designated tables
during the appointment times, with planners rotating tables between
appointments. Each appointment will last fifteen minutes with a total
of five appointments per day. Please arrive on time.
Thank you to our sponsor, Elite Meetings, for providing the
FaceTime Appointment Scheduler.
CSR/Green Meeting Metrics:
Accountability, Measurability and ROI
10:30 a.m.-Noon/10.30-12.00
Location: Star 7, Main Building, Level 2
Many of us are now familiar with the need for greener meetings.
We’ve had basic education in what we should be doing to green our
meetings, but now what? If you’re struggling with how to build the
business case for green meetings or how to demonstrate ROI, then
this is the course for you. Beginners will learn more about CSR/green
concepts, and those already familiar with the basic concepts will
benefit from more detail on the execution of fundamentals.
• Understand what items can and should be measured in a green
event
• Discuss the event certification agencies that currently exist and
their necessity
• Discover the tools to demonstrate the business case/ROI for
sustainable initiatives
Presenters: Midori Connolly, CEO/owner, Pulse Staging and Events; and
Amanda Gourgue, CMP, LEED AP, chief meeting revolutionist, Meeting
Revolution
MONDAY
GENERAL
SESSION
Monica Harrington
Opportunity in Disguise
9-10 a.m./09.00-10.00
Location: Universal Ballroom, Expo Center, Level 2
Monica Harrington is a business strategist and innovation communications specialist for people, companies and
organizations that want to make a positive contribution to
global society. Monica, who has been chief marketing officer
for two successful technology startups and has served as
media advisor to Bill and Melinda Gates, takes a hard look
at lessons learned while on the bleeding edge of technology,
including an inside look at one of the biggest industry failures
of all time, Microsoft Bob.
Learn how to take appropriate risks, move on from failure and
seize opportunities in ways that will not only help you survive,
but thrive.
Monica Harrington will participate in Ask the Expert on Monday,
February 22, in the Ideas Exchange from 10:30-11 a.m./10.30-11.00
Midori Connolly and Amanda Gourgue will participate in CSR Coaching on
Tuesday, February 23, in the Ideas Exchange from 1:30-2:30 p.m./13.30-14.30
LeadDifferent: Executive Coaching
and Mentorship
10:30 a.m.-Noon/10.30-12.00
Location: Room 1, Expo Center, Level 1
Effective leaders know how to mentor and coach. Successful leaders
know how to seek mentors and accept coaching to help promote
their growth. What could you do if you led a team who supported you
and was as committed as you were to getting results? What could
you create if you knew the decisions you were making were the right
ones? What strategic decisions would be possible? Where could you
make a significant difference? Learn this and more by attending this
session.
• Simplify your work and increase your success
• Identify ways to develop mentor relationships which have a lasting
impact on others
• Add more value and significance to your organization
Presenter: Linda Swindling, JD, CSP, owner, Journey On!
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 41
Page 42
Meeting Professionals International
Monday, February 22
Innovative Pricing Strategies
for Meeting Professionals
10:30 a.m.- Noon/10.30-12.00
Location: Star 1
People want to attend meetings, planners want attendees, but registration
numbers are not reaching goals. How prices are set can play a key role in
helping to address this, and this is not just through discounting fees. The
development of a sustainable pricing strategy considers the long-term
impact of pricing decisions. This session will review microeconomic pricing strategies and will apply them to industry situations to examine how
meeting professionals can increase attendance at meetings and reduce
financial risk by adjusting how prices are set and by better leveraging
partnerships, technology and information. This will not be your standard
ECON 100 lecture—it will be a highly interactive session that is specific to
the meetings industry. The principles we will discuss will be applicable to
a broad range of meeting professionals, with a particular focus on setting
registration fees for association planners. You won’t a need a background
in economics to follow the session, but don’t be surprised if you leave the
session with a new appreciation for the subject!
• Understand how economic pricing strategies can be applied to
meetings and events to increase attendance and reduce financial risk
• Learn how you can work with your partners to create greater value
for your meeting attendees
• Learn how to create a sustainable pricing strategy that will not
compromise long-term goals by applying short-term solutions
Presenter: Mariela McIlwraith, CMP, CMM, principal, McIlwraith Consulting
Master Excel Computer Lab
10:30 a.m.-Noon/10.30-12.00
Location: Star 4, Main Building, Level 2
Learn to truly Excel with real-life examples from the your peers’ experiences. James Spellos will review examples submitted before class,
identify best practices (and the underlying core Excel functionality that
supports them) and support your in-class presentation to ensure that
you are comfortable with re-creating examples. This session is highly
interactive as attendees drive the majority of the learning while Spellos
highlights and elucidates key concepts.
• Use pivot tables and advanced functions using industry examples
• Identify how special functions work and how to manage housing
and registration lists
• Discuss and discover from your peers how they use Excel to save
time for meetings and events
This session is an additional fee of US$35. Computer labs have an
additional fee to help offset the expense for the use of the computers.
Some of the best educational experiences are those in which you
dive in and learn by doing, and our computer labs let you do just that.
Presenter: James Spellos, president, Meeting U.
James Spellos will participate in Ask the Expert, on Tuesday, February 23, in
the Ideas Exchange from 1:30-2 p.m./13.30-14.00
A Non-Technical Look at Meeting
Security
10:30 a.m.-Noon/10.30-12.00
Location: Star 2, Main Building, Level 2
Controversial topics and speakers, challenging locations, gate
crashers, crime, passion, alcohol and human frailty can lead to an
interesting meeting if even one of them rears its ugly head. In this
presentation, Major Brad A. Goldberg (USAF-Ret.), and William
Daggett, a retired Tampa, Fla., police division commander, will provide
planners and suppliers with tips and techniques for handling urgent
security-related crises during a meeting, conference or event. Among
the issues to be discussed will be: how to work effectively with public
safety officers before, during and after an issue arises; tools for training
staff and clients to address crises; strategies for working with staff and
clients during an incident; what law enforcement cannot do for you and
what you must do for yourself and your event.
• Implement techniques to mitigate potential security issues
including methods recommended by law enforcement
• Develop methods for training staff and clients in handling security
concerns and communication with first responders and the press
• Formulate meeting security plans and identify measurable
strengths and weaknesses
This session will be repeated on Monday, Feb. 22, at 3:305 p.m./15.30-17.00
Presenters: William Daggett, CMP, president, LEEP Inc.; Brad Goldberg,
CEO/owner, TriGold Consulting LLC
ROI for People Who Hate ROI
10:30 a.m.-Noon/10.30-12.00
Location: Room 5, Expo Center, Level 1
Proving the value of meetings and events often leads to the mention
of “ROI”—three letters that in most conjures up images of finance,
accounting, statistics and numbers. To successfully learn how to use
ROI isn’t as painful when industry educator Patti Phillips is leading
the class. The challenge is that we must, as professionals, understand what ROI means and be able to discuss it intelligently with our
clients and even senior executives. But to do this we must understand the basics: what it means, what it does not mean, how it is
used and how it should not be used. This session is full of information
presented in a non-threatening, non-challenging environment. Come
learn about ROI in a simple and informative way unlike any you have
experienced before and leave a believer.
• Define the concept of ROI and be able to explain when to use it
• Identify the factors that are creating more interest in ROI
• Describe the different types of data in the ROI Methodology
Presenter: Dr. Patti Phillips, president/CEO, ROI Institute
The Strategy Behind SMM
10:30 a.m.-Noon/10.30-12.00
Location: Galactic 8
Join two industry experts who have worked with customers to
develop and implement more than 20 SMM programs. Learn what
happens after the initial savings targets are reached and how your
program can continue to deliver value, year over year. Discover what
can make an SMM a lasting business strategy not only a short-term
savings initiative. If you know why SMM is valuable, if you are in the
process of creating or currently have an SMM, come discover what is
next. This interactive session will help you to understand the lasting
value of a quality SMM program, and how proper implementation
does more than save money, it buys you a seat at the corporate business strategy table.
• Be able to identify whether your organization will recognize value
from an SMM program
• Be able to ensure the model you create will be successful for your
organization
• Communicate the year-over-year value of an SMM program
Presenter: Cindy D’Aoust, vice president, Strategic Meetings, MaxVantage; and
Kate Lastinger, CMM, CMP, founding partner, Metaphrasis Group
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 43
Monday, February 22
attorney Barbara Dunn, Esq., of Howe & Hutton Ltd. as she walks
through a variety of examples and provides insight on how to manage
liability through user agreements, blog policies, disclaimers, indemnification and insurance. Haven’t jumped into the Web 2.0 world yet or
consider yourself an expert? This session is for everyone.
• Identify emerging areas of technology such as blogs and virtual
meetings
• Apply methods of managing liability such as user agreements, blog
policies, indemnification and insurance
This session will be repeated on Tuesday, February 23, 10:30 a.m.Noon/10.30-12.00.
IMEX-America &
MPI Lunch
Presenter: Barbara Dunn, Esq., attorney & partner, Howe & Hutton Ltd.
Barbara Dunn will participate in Legal Expert Coaching, on Monday, February 22,
in the Ideas Exchange from 3:30-4:30 p.m./15.30-16.30
Noon-1:15 p.m./12.00-13.15
Location: Universal Ballroom. Expo Center, Level 2
CSR and Strategic Meetings
Management
1:30-3 p.m./13.30-15.00
Location: Star 2, Main Building, Level 2
Software Trends for Today’s Meeting
Planner
10:30 a.m.-Noon/10.30-12.00
Location: Star 8, Main Building, Level 2
Today’s meeting planners are presented with more choices than ever
for all tasks such as sales and marketing, registration, event planning
and finance. And to make it even more complicated, technology is
changing so rapidly. How can you be sure to make the best decision
for your business? This session discusses the latest trends as observed by a global provider of software solutions to the event industry
including concepts such as best of breed vs. integrated software,
per attendee cost vs. license cost, in-house vs. hosted and other key
comparison considerations to ensure the best fit is selected.
• Be aware of the various types of software available in the market
• Know how to decipher some of the terminologies used when
investigating a new software purchase
• Create a checklist of questions to ask oneself when looking to
purchase new software
Presenter: Danilo Bernal, senior software consultant, Ungerboeck Systems
International
Web 2.0: Legal Issues Affecting
Emerging Technology
10:30 a.m.-Noon/10.30-12.00
Location: Galactic 7, Main Building, Level 2
With emerging technologies such as social networking through
blog postings and virtual meetings and trade shows, are you doing
everything you can to protect your organization against liability? Join
Corporate Social Responsibility (CSR) will increasingly become a
necessity to include in event planning, implementation and reporting.
For event professionals who have created or are in the process of
creating a strategic meetings management process (SMMP), integrating CSR elements is the next step.
• Be introduced to the concept of strategic CSR and how it positively
affects your events and your organization
• Review the SMMP process
• Begin to integrate the two to achieve a more sophisticated level of
event design
Presenters: Mariela McIlwraith, CMP, CMM, principal, McIlwraith Consulting;
and Betsy Bondurant, CMP, CMM, president, Bondurant Consulting
The Lawyers Debate: Today’s Hottest
Contract Issues
1:30-3 p.m./13.30-15.00
Location: Room 5, Expo Center, Level 1
Has the economy forced you into an uncomfortable contract situation? How do planners and suppliers overcome contentious issues
like rate protection, attrition and cancellation? Join hospitality industry
attorneys Barbara Dunn and Lisa Sommer Devlin as they debate
today’s hot contract issues.
• Understand the business and legal perspectives regarding hotel
contract negotiations
• Learn strategies to overcome common objections when it comes
to clauses such as rate protection, attrition, cancellation and force
majeure
• Identify techniques for resolving common disputes that arise in
hotel contract matters and how best to avoid litigation
Presenters: Barbara Dunn, Esq., attorney & partner, Howe & Hutton Ltd.; and
Lisa Sommer Devlin, Devlin Law Firm P.C.
Barbara Dunn will participate in Legal Expert Coaching on Monday, February
22 in the Ideas Exchange from 3:30-4:30 p.m./15.30-16.30
Knowledge Tracks
Page 44
Thriving in a Complex
World
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Professional & Personal
Development
Computer Lab
Strategic Meetings
Management
International Meetings
Meeting Professionals International
The Insider’s Exchange
Mexico’s Great Diversity of Destinations
for International Meetings
Real-Life Disaster Training for Meeting
Planners
1:30-3 p.m./13.30-15.00
Location: Star 8
1:30-5 p.m./13.30-17.00
Location: Galactic 7, Main Building, Level 2
This panel discussion will showcase the diversity of Mexico´s destinations and the array of possibilities they offer for international meeting
planners. Leaders from cultural, urban and beach resort locations
within Mexico will share their competitive advantages as well as their
strategies to attract, serve and retain conventions from abroad.
Chances are that while you read this, an unexpected disaster somewhere in the world is causing a meeting management team stress
and confusion. Disasters of every shape, size, look and feel happen
all the time, affecting businesses, people’s jobs, lives and families,
and ultimately, the economy. Are you prepared as a meeting manager
to survive any type of disaster? This session has been designed to
put you in the throes of a real-life event disaster situation as it unfolds. You will make the critical decisions any meeting manager may
have to make and deal with the consequences of those decisions.
• Apply the principles of disaster management to meeting and event
continuity planning
• Improve your crisis communications and decision-making skills
• Utilize lessons learned from previous meeting disasters to create
your Crisis Management Plan
• Understand differences and geographical characteristics of
Mexico´s most important meeting destinations
• Educate others about the attractions, facilities and procedures in
order to celebrate easy-going meetings in Mexico
• Obtain answers about any doubt, misperception or preconception
regarding Mexico as a large and multi-facetic country
Presenter: Eduardo Chaillo, USA director, Mexico Tourism Board; Mr. Aurelio
Lopez Rocha, Secretary of Tourism, State of Jalisco; Mr. Sergio Rodriguez
Herrera, Secretary of Tourism, State of Guanajuato
Presenters: Bob Mellinger, CBCV, president, Attainium Corp.; and Cheryl
Burress, director of outreach, Attainium Corp.
Overcoming Destination Misperception
1:30-3 p.m./13.30-15.00
Location: Room 1, Expo Center, Level 1
We have all done it before...completely eliminating a destination from our
list of options because of the perceptions surrounding it. But the fact may
be that the destination is actually perfect for your group. It’s quite common that destinations are looked over because they are perceived in a
negative manner, and the facts may be completely overlooked. This session will look into the issue of perception and its role in selecting destinations for meetings and events. Through interactive lecture, discussions
and case study reviews, participants will have an opportunity to see that
their options are much greater if they are willing to look at the facts.
• Differentiate between perception and reality when doing site selection
• Research and present the facts of a destination to overcome
misperception
• Prepare a plan to educate attendees and stakeholders on
destination facts
Presenter: Eli Gorin, CMP, president, gMeetings Inc.
Project Management Tools, Techniques
and Best Practices
1:30-3 p.m./13.30-15.00
Location: Star 7, Main Building, Level 2
CSR Unplugged
1:30-3 p.m./13.30-15.00
Location: Room 3, Expo Center, Level 1
Join us in Cancun for a truly different session—CSR Unplugged!
This session features no audio-visual and plenty of participant interaction. Suppliers and planners will be given the opportunity to interact
for the first half of the session within their own peer groups to discuss
environmental, economic and community impacts of corporate social
responsibility initiatives. The second half of the session will join the
two groups to facilitate a common understanding of shared challenges, needs and wants of your planner/supplier counterpart. After
attending this session, you will be able to:
• Identify the basic concepts of a CSR program
• Assess areas to reduce cost, reduce environmental impact, and
create positive impacts for both internal and external stakeholders
through CSR initiatives
• Create authentic communication around sustainability initiatives to
avoid being labeled as “greenwashers”
Presenter: Midori Connolly, CEO/owner, Pulse Staging; Amanda Gourgue,
CMP, LEED AP, chief meeting revolutionist, Meeting Revolution
Midori Connolly and Amanda Gourgue will participate in CSR Coaching, on
Tuesday, February 23, in the Ideas Exchange from 1:30-2:30 p.m./13.30-14.30
As we learned in the November 2009 issue of One+, meeting
planning and project management are more similar than you might
think—both with distinct traits, knowledge and skill sets that should
be shared across professions. This presentation is about tools,
techniques and best practices that will help you develop a plan, track
control and manage your project effectively. By fully utilizing the concept of project triple constraint (scope, schedule and cost), you will
learn how to develop a work breakdown structure to describe a project scope of work and a Gantt chart to show project schedule. Other
tools you will learn include the critical path and the milestone chart.
• Discuss triple constraint (scope, schedule and cost) of projects
• Demonstrate how to develop baselines for each constraint
• Illustrate how to develop a project plan using various project
management tools and techniques
Presenter: Prasad S Kodukula, Ph.D., PMP, PgMP, president, Kodukula &
Associates Inc.
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 45
Monday, February 22
10 Strategies for Becoming
Indispensable at Work:
Maximizing Your Value
1:30-3 p.m./13.30-15.00
Location: Star 1, Main Building, Level 2
We can debate whether or not we are in a recession, but there is no
doubt that organizations are focused on cutting labor costs. Rather
than focus on procedural and maintenance issues, review strategies for aligning work with organizational strategy. Learn to position
yourself to meet your organization’s current and future strategic challenges. Why? Labor costs comprise 80 percent or more of an organization’s operating costs. Job security is the top concern within today’s
workforce. Bring attention to the value of what you do.
• Identify strategies for showcasing your value
• Align your work with organizational strategy
• Develop an action plan
Presenter: Michele Wierzgac, MS, CMM, CEO and president, Michele and Co.
Trial of the Century: Online is On Trial!
1:30-3 p.m./13.30-15.00
Location: Galactic 8, Main Building, Level 2
Technology and the meetings industry are on trial and you’re the
jury. In this participatory session, you will witness and participate in a
courtroom case where technology is placed on trial for not adequately
providing customer communications and service (and not positively
impacting attendance) for a conference. Observe the battle between
James Spellos (technology) and Deborah Gardner (traditional communications) while they state their arguments for you to decide the
outcome. Listen to how people use technology effectively, or blame
technology, in their attempts to connect with their customers, offering scenarios that could affect you and your next encounter with your
boss, co-worker or customer. As meeting planners and suppliers,
maximize your thought processes, participate and decide what is
needed to win. Is it servers, or is it service? You be the judge!
• Identify how their peers are viewing and using technology to
enhance their industry communications
• Fully participate in the outcome of the facts discussed in this
high-energy and interactive session
• Learn the principles and facts behind deciding to use technology or
the basics when dealing with your customers
Presenters: James Spellos, president, Meeting U.; and Deborah Gardner, CMP,
business specialist, DG International LLC and Compete Better Now! LLC.
James Spellos will participate in Ask the Expert, on Tuesday, February 23, in the
Ideas Exchange from 1:30-2 p.m./13.30-14.00
Advanced Social Media for Meeting
Professionals
3:30-5 p.m./15.30-17.00
Location: Room 5, Expo Center Level 1
So you’ve been using social media networks such as Twitter, Facebook and LinkedIn for a while, but you’re not sure you’re using them to
the fullest potential to gain an edge on your competition. This session
starts beyond the basics of social media and allows you to discover
undocumented tips that will help you gain exposure for yourself and for
your business.
• Move to the first page of Google search results in one day using
an undocumented social media technique
• Improve your LinkedIn profile and use features of LinkedIn to
promote your business
• Use Facebook to promote and advertise your events
Presenter: Patrick O’Malley, 617-PATRICK Social Media Training
Critical Legal Issues for International
Meetings in 2010 & Beyond
3:30-5 p.m./15.30-17.00
Location: Room, Expo Center, Level 1
Global concerns are revolutionizing how we plan international meetings. Terrorism and disease fears, money issues and privacy and intellectual property concerns are among the critically important subjects
that are becoming standards in meeting contracts throughout the
world. The rise of meetings in Mexico, the Middle East and elsewhere
brings different legal traditions to the bargaining table where they can
change contract negotiations dramatically. Join attorney and meeting
law expert Joshua L. Grimes to discuss the most important legal issues
in today’s global meeting contracts.
• Understand legal principles being introduced into meeting
contracts, particularly in countries new to international meetings
• Identify steps to address the global economic situation and
minimize the risk of financial loss to a meeting sponsor and the
host facility
• Develop proper contract clauses for global issues such as attrition,
cancellation, terrorism/epidemics and protecting attendee privacy
and intellectual property
Presenter: Joshua Grimes, Esq., attorney at law, Grimes Law Offices LLC
Data You Can Use: FutureWatch 2010 and
Business Barometer
3:30-5 p.m./15.30-17.00
Location: Galactic 8, Main Building, Level 2
With the global meetings industry changing at lightning speed, it’s crucial
for planners and suppliers to keep up with the challenges and opportunities that lie ahead. This session will bring together key findings from FutureWatch 2010 and the latest Business Barometer, two industry-leading
surveys conducted by MPI and American Express, to shed light on the
trends, solutions and new possibilities the industry can expect in 2010.
• Learn how to get the best results from scarce resources in 2010
• Understand the business factors that are reshaping individual
organizations and the wider industry
• Make timely, strategic decisions to maximize your own value and
your organization’s success
Presenters: Bill Voegeli, president, Significant
Research LLC, DBA, Association Insights, and
Mitchell Beer, CMM, President, The Conference Publishers
Knowledge Tracks
Thriving in a Complex
World
Professional & Personal
Development
Page 46
Meeting Professionals International
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Computer Lab
Strategic Meetings
Management
International Meetings
The Insider’s Exchange
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 47
Monday, February 22
Budget Meltdown: The Organization’s
Future at Risk
3:30-5 p.m./15.30-17.00
Location: Star 7, Main Building, Level 2
You think you’ve done everything right. Your organization’s budget
is conservative, and your reserve allocation is what it should be. Yet,
the world economic crisis struck a blow to everything you carefully
planned. Your reserves are sustaining the organization, and your upcoming meeting is becoming problematic. Will you be able to salvage
your organization and return it to financial health? Participate in this
hands-on session and practice strategies and methods to assuage
adverse financial impact. Bring your calculator or your computer.
• Learn how to adjust your budget based on the reality confronting you
• Work with your supplier partners to renegotiate the contract to
assuage adverse financial impact
• Analyze your organization’s situation to determine whether
survival is feasible
E-mail as a Sales Tool: Prospecting and
Building Profitable Relationships
3:30-5 p.m./15.30-17.00
Location: Star 1, Main Building, Level 2
How do you separate yourself from the competition in an e-mail?
Discover the keys to creating compelling sales messages that inspire
action. Learn how to draft, then craft, so that you save time and write
more persuasively. Learn to apply power words and eliminate common phrases that drain power from your message. From subject lines
to action steps, you’ll leave this session knowing how to develop a
winning message.
• Create subject lines that pull readers in to your message
• Eliminate words that drain persuasiveness and influence
• Utilize action words to get the results you want
Presenter: Sue Hershkowitz-Coore, CSP, CEO, High Impact Presentations
Sue Hershkowitz-Coore will participate in Business Coaching, on Tuesday,
February 23, in the Ideas Exchange from 3-4 p.m./15.00-16.00
Presenter: MaryAnne Bobrow, CMP, CMM, CAE, managing partner, Bobrow &
Associates
Upcoming CMM Programs
June 27 - July 2, 2010, Sophia Antipolis, France
October 2 - 8, 2010, Dallas, Texas
Page 48
Meeting Professionals International
To apply for an upcoming program,
go to www.mpiweb.org/CMM
Maximizing the Impact of Your
Marketing Messages
Book Club: The Green Collar Economy
by Van Jones
3:30-5 p.m./15.30-17.00
Location: Star 8, Main Building, Level 2
5-6 p.m./17.00-18.00
Location: Ideas Exchange, Galactic 4, Main Building, Level 2
The world of marketing is in constant flux. For marketing professionals
everywhere, it’s important to stay abreast of new technologies and forums for communicating your message. Multichannel marketing—compounded by creative and dynamic marketing vehicles—is an essential
component to any successful campaign. Make sure you know all of your
options for creating dynamic, highly customizable marketing messages
with impact. Say goodbye to traditional marketing and hello to the era of
innovation.
• Combine traditional and cutting-edge marketing tools for maximum
impact and response rate
• Demo the latest multimedia techniques and discuss customer
applications
• Identify three key strategies to differentiate your personal
marketing message in 2010
Is it possible to avert a total eco-tragedy while making everyone a
little more well-to-do? Van Jones, U.S. President Obama’s new green
jobs czar, believes yes, we can and lays out a plan to secure clean,
reliable energy, curb climate change and reduce poverty. In addition to being a past Special Advisor for Green Jobs, Enterprise and
Innovation for the White House Council on Environmental Quality,
Van Jones is a Yale Law graduate, an internationally acclaimed and
award-winning human rights activist and founder/president of Green
for All (an organization dedicated to building an inclusive green
economy to help lift people out of poverty).
• Learn what a “green collar” job is
• Describe how the current energy system began
• Identify ways that you can make a difference in the world
Presenters: Dan Fagan, vice president business development, Visual Response
Marketing Group Inc.; and Victor Mogell, CEO, Proforma
Presenter: Amanda Gourgue, CMP, LEED AP, chief meeting revolutionist,
Meeting Revolution
A Non-Technical Look at Meeting Security
3:30-5 p.m./15.30-17.00
Location: Star 2, Main Building, Level 2
Controversial topics and speakers, challenging locations, gate crashers, crime, passion, alcohol and human frailty can lead to an interesting
meeting if even one of them rears its ugly head. In this presentation, Major Brad A. Goldberg, (USAF-Ret.) and William Daggett, a retired Tampa,
Fla., police division commander, will provide planners and suppliers with
tips and techniques for handling urgent security-related crises during a
meeting, conference or event. Among the issues to be discussed will
be how to work effectively with public safety officers before, during and
after an issue arises; tools for training staff and clients to address crises;
strategies for working with staff and clients during an incident; what law
enforcement cannot do for you; and what you must do for yourself and
your event.
• Implement techniques to mitigate potential security issues
including methods recommended by law enforcement
• Develop methods for training staff and clients in handling security
concerns including communication with first responders and the
press
• Formulate meeting security plans and identify measurable
strengths and weaknesses
Presenters: William Daggett, CMP, president, LEEP Inc.; and Brad Goldberg,
CEO/owner, TriGold Consulting LLC
Knowledge Tracks
Page 49
Thriving in a Complex
World
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Professional & Personal
Development
Computer Lab
Strategic Meetings
Management
International Meetings
Meeting Professionals International
The Insider’s Exchange
Monday, February 22
TradeDifferent
6-9 p.m./18.00-21.00
Location: Moon Palace
Attire: Business Casual
Enjoy an evening of networking and beautiful scenery
at MPI’s first-ever TradeDifferent—an outdoor event
experience you won’t want to miss. Make your way
through the evening by visiting different outdoor receptions, sampling delectable cuisine and learning what
makes each host unique. Meet and mingle in a beautiful
garden courtyard or take off your shoes and dance in a
lounge on the pristine white-sand beach. The evening
might be fleeting, but the connections you make can
last a lifetime.
Be sure to visit our host city, the Cancun CVB and their
partners at the Elote Garden, Location #12!
Thank you to our TradeDiferent partners:
Planners: Be sure to complete your TradeDifferent passport by visiting all sponsors’ areas. Drop off
completed passport at any TradeDifferent sponsor location and be entered for a chance to win a pair of
Maui Jim Sunglasses. Passports provided at registration or find any MPI staff member at TradeDifferent.
1. Momo No Hana Terrace - sponsored by
Atlantic City Convention & Visitors Authority
2. Amphitheater - sponsored by Hard Rock
International
3. North Solarium Lower Deck - sponsored
by Associated Luxury Hotels International and
Allied PRA
4. North Solarium - sponsored by Black
Ticket’s Secret Society, Secrets Silversands
Riviera Cancun, The Maverick Group, Cvent,
Amstar DMC and AMResorts
Page 50
Meeting Professionals International
5. Pool Bar Columpios - sponsored by Hyatt
Hotels and Resorts
6. Moon Terrace - sponsored by Starwood
Hotels
7. Pool Volleyball Terrace - sponsored by MPI
8. Animation Terrace - sponsored by
MyMobileMeetings
9. Lounge Bar and Barracuda Beach sponsored by MGM MIRAGE Properties: Aria,
Bellagio, Circus Circus, Excalibur, Luxor,
Mandalay Bay, MGM Grand, and Mirage
10. Barracuda Palapa Restaurant - sponsored
by Hilton Worldwide
11. Barracuda Terrace - sponsored by Canada
and Partners
12. Elote Garden - sponsored by Cancun CVB
13. Elote Terrace - sponsored by Fairmont
Raffles Swissotel Hotels and Resorts
14. Sun Terrace - sponsored by J&S Audio
Visual
15. South Solarium Lower Deck - sponsored
by Continental Airlines
16. Gondola Terrace - sponsored by PSAV
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 51
Your Gateway
to the MPI Body
of Knowledge.
THE MPI
BOOKSTORE
Visit www.mpiweb.org/bookstore
and start building your own body
of knowledge!
MPI members always receive a discount!
Page 52
Meeting Professionals International
Daily Schedule
Tuesday,
February 23
7:30 a.m.-8:30 a.m./07.30-08.30
Breakfast on the Beach
Presented by Tourisme Montréal
Lounge Bar, Sunrise Beach
7:30 a.m.-Noon/07.30-12.00
Registration
Main Building, Level 2
7:30 a.m.-6 p.m./07.30-18.00
Global Village
Main Building, Level 2
7:30 a.m.-6 p.m./07.30-18.00
Ideas Exchange
Galactic 4, Main Building, Level 2
9-10 a.m./09.00-10.00
General Session
Universal Ballroom, Expo Center, Level 2
10-10:30 a.m./10.00-10.30
White Space & Ask the Expert
10 a.m.-1 a.m./10.00-01.00
The Official Vancouver Olympic
Viewing Lounge
Lobby Bar, Main Building
10:30 a.m.-Noon/10.00-12.00
Hosted Buyer Appointments
Galactic Ballroom 1, Main Building, Level 2
Noon-1:15 p.m./12.00-13.15
Lunch & Laughs with the Water Coolers
Universal Ballroom, Expo Center, Level 2
7-10 p.m./19.00-22.00
Closing Night Reception
Moonlight Terrace
7:30-8:30am/07.30-08.30 Knowledge Sessions
Thriving in a Complex
World
Corporate Social
Responsibility
Computer Lab
Technology/Meeting
Virtually
10:30am-noon/10.30-12.00 Knowledge Sessions
Meeting Contracts in Challenging
Times
Galactic 8, Main Building, Level 2
Open Computer Lab
Star 4, Main Building, Level 2
Web 2.0: Legal Issues Affecting
Emerging Technology
Star 2, Main Building, Level 2
Higher ROI Through Mixed Format
Training
Star 1, Main Building, Level 2
Technology for the Small/Home
Office and Road Warrior
Room 5, Expo Center, Level 1
Partnering with Hotels to Get What
You Need
Room 1, Expo Center, Level 1
1:30-3pm/13.30-15.00
Using Event Portfolio Scorecards
to Increase Thought Leadership
Success
Galactic 7, Main Building, Level 2
Knowledge Sessions
How to Develop a Project Plan with
Microsoft® Project
Star 4, Main Building, Level 2
Budget Phobia? Try These Simple
Tips
Room 1, Expo Center, Level 1
Next Steps for the Meeting and
Events Industry
Galactic 8, Main Building, Level 2
3:30-5pm/15.30-17.00 Knowledge Sessions
How to Develop a Project Plan
with Microsoft® Project (session
continued)
Star 4, Main Building, Level 2
APEX/ASTM Green Meeting and
Events Standards
Star 1, Main Building, Level 2
LinkedIn For Meeting
Professionals
Room 5, Expo Center, Level 1
7:30-8:30am/07.30-08.30 Knowledge Sessions
Professional & Personal
Development
Small Business Owners
Strategic Meetings
Management
The Insider’s Exchange
Effective Delegation Skills
Star 2, Main Building, Level 2
10:30am-Noon/10.30-12.00 Knowledge Sessions
Funds for the Asking
Star 7, Main Building, Level 2
1:30-3pm/13.30-15.00
Customizing Your Sale to the
American Market
Galactic 7, Main Building, Level 2
Knowledge Sessions
Effective Delegation Skills
Star 2, Main Building, Level 2
SMMP: Case Studies to Help
You Succeed
Star 8, Main Building, Level 2
3:30-5pm/15.30-17.00 Knowledge Sessions
Why Cruising Should be on
Your Mind
Galactic 8, Main Building, Level 2
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 53
Hosted Buyer Program Appointments
Tuesday, February 22
10:30 a.m.-Noon/10.30-12.00
Location: Galactic Ballroom 1&2, Main Building, Level 2
Breakfast on the Beach
7:30-8:30 a.m./07.30-08.30
Location: Lounge Bar Area, Sunrise Beach
Start your day right and enjoy Breakfast on the Beach with us! Just steps
away from the hotel, we’ll be serving up our signature Montréal hospitality
on Cancun’s pearly white sand beach, with the lapis sky overhead, the
sparkling ocean right in front and the warm Mexican sun shining down
from above. Breathe in the beauty of the moment and then get cracking
for another busy day at the conference!
Members of the hosted buyer program will meet for scheduled
appointments daily. Suppliers will be stationed at designated tables
during the appointment times, with planners rotating tables between
appointments. Each appointment will last 15 minutes with a total of five
appointments per day. Please arrive on time.
Thank you to our sponsor, Elite Meetings, for providing the FaceTime
Appointment Scheduler.
The first 500 people to arrive will be treated to a beautiful Tourisme
Montréal beach towel. Please register beforehand at our booth, located
near the registration area. Look for us at the lounge chairs. See you on
the beach!
Marty Neumeier
Effective Delegation Skills
7:30-8:30 a.m./07.30-08.30
Location: Star 2, Main Building, Level 2
Delegation is a critical skill for leadership excellence. You achieved
your leadership role through hard work, knowledge of your job and
your demonstrated ability to get things done, but now, as a leader, your
success is measured through other people’s work, knowledge and
ability. If you know that delegating effectively is important to your and
your organization’s success, but it makes you feel like you’re losing
control and you constantly struggle with letting go (after all, it’s faster
and easier to do it yourself!), then you can’t afford not to attend this
useful and amazingly practical session.
• Identify what’s stopping you from delegating today, the myths
you’ve bought into and how to get past them
• Apply Merge’s proven delegation “triangle”
• Apply your delegation skills to situations where you are working
with peers
This session will be repeated on Tuesday, Feb. 23, from 1:30-2:30
p.m./13.30-14.30
Presenter: Merge Gupta-Sunderji, CSP, MBA, CGA, leadership & workplace
communication expert, mergespeaks Inc.
TUESDAY
GENERAL
SESSION
Viva la Business Revolution
9-10 a.m./09.00-10.00
Location: Universal Ballroom, Expo Center, Level 2
WEC 2010 Booth Sales
8-10 a.m./08.00-10.00 and 1:30-5 p.m./13.30-17.00
Location: Saturn 3, Main Building, Level 2
Don’t miss your chance to be one of the first to reserve your space at
the WEC 2010 trade show. If you need to reserve an appointment, a
sign-up sheet is located outside of the sales office.
Marty Neumeier’s mission is to incite business revolution
by unleashing the power of design thinking. His best-selling
“whiteboard” books include The Brand Gap, Zag and The
Designful Company. He’ll show you that wherever “they”
go, you need to go elsewhere. His deceptively simple ideas
prove design and differentiation’s powerful roles in the most
successful business, and they’ll be yours for the taking. And
the doing.
Marty Neumeier will participate in Ask the Expert, on Tuesday,
February 23, in the Ideas Exchange from 10:30-11 a.m./10.30-11.00
Knowledge Tracks
Thriving in a Complex
World
Professional & Personal
Development
Page 54
Meeting Professionals International
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Computer Lab
Strategic Meetings
Management
International Meetings
The Insider’s Exchange
Customizing Your Sale to the
American Market
10:30 a.m.-Noon/10.30-12.00
Location: Galactic 7, Main Building, Level 2
Customize your selling tools and selling strategies for the U.S.
market and differentiate yourself from the competition. Are you trying
to break into the U.S. MICE market, or are you a supplier who just
wants to learn more about the cultural and professional differences?
How do you market your company without the benefit of a major
brand, hotel chain or parent company within the U.S.? Attend this
session to find the answer to these questions and more.
• Discover how to effectively sell to the U.S. market as a supplier
partner
• Craft your correspondence, contracts and communications to
outsell your competition
• Uncover cost-effective options to present and sell your
organization’s services
Presenter: Margie Johnston, president, RevenueResources Management LLC
Meeting Contracts in Challenging Times
10:30 a.m.-Noon/10.30-12.00
Location: Galactic 8, Main Building, Level 2
The world economic crisis means significant changes for meetings,
including more cancellations, reduced attendance, tighter budgets, and
interest in green meetings, social responsibility and financial accountability are also on the rise. Today’s meeting contracts must be crafted
to meet these challenges and to prepare for tomorrow’s uncertainties
as well. Join noted attorney Joshua Grimes to discuss the meeting
industry’s latest trends, the effects of these developments on tomorrow’s meetings and contract clauses to protect your organization from
undue risks and loss.
• Identify cutting-edge contracting trends affecting the meeting
industry
• Draft contract provisions to help you adjust to economic uncertainty,
swine flu and other critical issues
• Protect your meetings against future developments that could affect
room rates, quality of services and other aspects of a meeting’s
success
Presenter: Joshua Grimes, Esq., attorney at law, Grimes Law Offices LLC
Funds for the Asking
10:30-11:30 a.m./10.30-11.30
Location: Star 7, Main Building, Level 2
Foundation powers the vision of MPI by just such programs by providing valuable grant money. If you’re not sure how to begin the application
process, this session will give you tips for writing and winning an MPI
Foundation chapter grant.
• Identify chapter grant criteria
• Discuss chapter grant ideas
• Determine what gets approved and what doesn’t
Presenters: Kevin Olsen, president, One Smooth Stone; and Marcia
Whitworth, foundation development manager, MPI
Partnering with Hotels
to Get What You Need
10:30 a.m.-Noon/10.30-12.00
Location: Room 1, Expo Center, Level 1
Meetings are a valuable piece of business for many hotels, a piece of
the equation of which many meeting professionals aren’t aware. Get
inside the head of a hotel “revenue manager,” and get a good grasp on
how the financial decision-making process is utilized and how hotels
evaluate a specific piece of business.
• Understand the financial priorities of your hotel partners
• Develop an understanding of what is negotiable and why
• Understanding the financial structure of the hospitably business
Presenter: Karen King, CMP, CMM, principal, Meeting Strategists LLC
Higher ROI Through Mixed Format
Training
10:30 a.m.-Noon/10.30-12.00
Location: Star 1, Main Building, Level 2
Discover how communications, social media and creative thinking come together to give you meeting solutions in a session that
demonstrates the value of mixed-media training formats via webinar,
worksheets, guided discussion, live video and Twitter feeds. In this
interactive session, Dr. Amy Vanderbilt will detail how communications, social media and creative thinking come together to give you
meeting solutions. The session is designed to demonstrate the value
of a mixed-media training format. Participants will experience combining a webinar, worksheets, guided discussion, live video and Twitter feeds into one learning environment. Each part builds on the last
for more advanced training, while communications and social media
allow distributed participation, lower training costs and additional
concurrent training levels.
• Design mixed format training sessions
• Incorporate concurrent diverse learning styles and levels
• Improve ROI via mixed format multilevel training
Technology for the Small/Home Office
and Road Warrior
10:30 a.m.-Noon/10.30-12.00
Location: Room 5, Expo Center, Level 1
Are you working in a small, or home, office and feel frustrated by
technology? Do you want to learn tips that will make it work more effectively and at a lower cost? Do you just want the stuff to work? Then this
interactive workshop is for you. The session will be taught by leading
meetings technology consultant Corbin Ball who has more than a
decade of experience managing his own small office.
• Understand the range of technology options available and how to
manage them efficiently
• Gain ideas for managing your computer, networks, security, spam,
faxes, alternate telecommunication options and contact
management system with minimal IT support
• Save tons of frustration and lots of dollars learning the tricks from a
technology expert
Presenter: Corbin Ball, CMP, president, Corbin Ball Associates
Presenter: Dr. Amy Vanderbilt, speaker-author-commentator, Vanderbilt
Consulting
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 55
Tuesday, February 22
Open Computer Lab
APEX/ASTM Green Meeting and Events
Standards
10:30 a.m.-Noon/10.30-12.00
Location: Star 4, Main Building, Level 2
This will be the open lab time for attendees of the Critical Excel Tools,
Tweet Different, Even More Google-licious and Master Excel sessions. Learn by doing as you put what you have learned to the test
and receive individual instruction as well. Computers will be available, as well as one-on-one time with the presenter, James Spellos.
Presenter: James Spellos, president, Meeting U.
Web 2.0: Legal Issues Affecting
Emerging Technology
10:30 a.m.-Noon/10.30-12.00
Location: Star 2, Main Building, Level 2
With emerging technologies such as social networking through blog
postings and virtual meetings and trade shows, are you doing everything you can to protect your organization against liability? Join attorney Barbara Dunn, Esq., of Howe & Hutton Ltd. as she walks through
a variety of examples and provides insight on how to manage liability
through user agreements, blog policies, disclaimers, indemnification and insurance. Haven’t jumped into the Web 2.0 world yet or
consider yourself an expert? This session is for everyone.
• Identify emerging areas of technology such as blog and virtual
meetings
• Apply methods of managing liability such as user agreements,
blog policies, indemnification and insurance
Presenter: Barbara Dunn, Esq., attorney & partner, Howe & Hutton Ltd.
Lunch & Laughs
with The Water Coolers
Noon-1:15 p.m./12.00-13.15
Location: Universal Ballroom, Expo Center, Level 2
Lunch & Laughs with Las Vegas Meetings by Harrah’s
Entertainment. Enjoy a tasty lunch accompanied by the
musical comedy observations of The Water Coolers!
This Broadway-style troupe provides non-stop laughs and
topical entertainment that everyone in the meetings and
events industry can relate to. Simply put, it’s your world...
but killer funny!
1:30-3 p.m./13.30-15.00
Location: Star 1, Main Building, Level 2
The Convention Industry Council’s (CIC) Accepted Practices Exchange
(APEX) Green Meetings and Events Panel has recently completed its
work in the development of green meeting standards. These efforts have
been the result of a partnership of industry, government and the private
sector and hundreds of volunteers. The standards, which are expected to
be officially adopted in early 2010, cover nine meetings-related categories: exhibits, A/V, accommodations, communications, destinations, food
and beverage, meeting venues, onsite offices and transportation. In
this session learn the basics of what’s contained in these new industry
standards from those involved in their creation, and discover specific,
measurable, performance-based criteria for ensuring meetings are green.
• Learn about how the APEX/ASTM green meeting standards were
developed through voluntary industry consensus
• Get an overview of the nine topic areas that comprise the entire
standard
• Obtain sample specifications and requirements within the standards,
and learn how to access the full version through ASTM
Presenters: Karen Kotowski, CMP, CAE, chief operating officer, Convention
Industry Council
Budget Phobia? Try These Simple Tips
1:30-3 p.m./13.30-15.00
Location: Room 1, Expo Center, Level 1
In this challenging economic environment, it is crucial that you do not
have budget phobia, after all it is just math! In this session you will
learn how to develop a budget, and by the conclusion of the session
you will know how to prepare and feel comfortable working from a
detailed budget.
• Work with your budgets to make sound recommendations regarding
spending
• Straightforward budget management techniques
• Enhance negotiation skills by understanding how to manage your
budget
Presenter: Karen King, CMP, CMM, Principal, Meeting Strategists, LLC
Effective Delegation Skills
1:30-2:30 p.m./13.30-14.30
Location: Star 2, Main Building, Level 2
Delegation is a critical skill for leadership excellence. You achieved
your leadership role through hard work, knowledge of your job and
your demonstrated ability to get things done, but now, as a leader, your
success is measured through other people’s work, knowledge and ability. If you know that delegating effectively is important to your and your
organization’s success, but it makes you feel like you’re losing control
and you constantly struggle with letting go (after all, it’s faster and
easier to do it yourself!), then you can’t afford not to attend this useful
and amazingly practical session.
Knowledge Tracks
Thriving in a Complex
World
Professional & Personal
Development
Page 56
Meeting Professionals International
Small Business Owners
Technology
Corporate Social Responsibility
& Green Meetings
Computer Lab
Strategic Meetings
Management
International Meetings
The Insider’s Exchange
• Identify what’s stopping them from delegating today, the myths
they’ve bought into and how to get past them
• Apply Merge’s proven delegation “triangle”
• Apply your delegation skills to situations where you are working
with peers
Presenter: Merge Gupta-Sunderji, CSP, MBA, CGA, leadership & workplace
communication expert, mergespeaks Inc.
ee should have already created an account, should have at least 10
connections and should be familiar with the basic LinkedIn screens.
• Apply more effective ways to use LinkedIn to manage your
business as a meeting professional
• Identify why LinkedIn is better than your rolodex or address
book
• Use some undocumented LinkedIn tips
Presenter: Patrick O’Malley, 617-PATRICK Social Media Training
How to Develop a Project Plan with
Microsoft Project
1:30-5 p.m./13.30-17.00
Location: Star 4, Main Building, Level 2
As we learned in the November 2009 issue of One+, meeting
planning and project management are more similar than you might
think—both with distinct traits, knowledge and skill sets that should
be shared across professions. This hands-on computer lab will show
meeting professionals a valuable tool used by many successful
project managers all over the world to plan, track and control projects
of all sizes. Using a sample project, you will build a work breakdown
structure and a Gantt chart, which outline the project’s scope of work
and schedule, respectively. You will learn how to build a network
diagram that shows the chronological sequence in which you plan to
perform project tasks. You will be able to assign resources to project
tasks and prepare a budget. And, finally most importantly, you will
learn how to prove your ROI by tracking progress and generating
reports for communication purposes.
• Build a work breakdown structure, create a Gantt chart showing
the schedule, assign resources to project tasks and prepare a
budget
• Develop an integrated project plan that includes baselines for
scope, schedule and budget
• Update the project plan with progress made to-date and prepare
progress reports
This session is an additional fee of US$35. Computer labs have an
additional fee to help offset the expense for the use of the computers.
Some of the best educational experiences are those in which you
dive in and learn by doing, and our computer labs let you do just that.
Presenter: Dr. Prasad S Kodukula, Ph.D., PMP, PgMP, president, Kodukula &
Associates Inc.
LinkedIn for Meeting Professionals
1:30-3 p.m./13.30-15.00
Location: Room 5, Expo Center, Level 1
Fact or myth: LinkedIn is a big database of resumes. Myth. It is so much
more, including an easy key to your personal and business success
in a recovering economy. Learn how to harness the power of LinkedIn
in ways that aren’t obvious. Set up a simple and effective profile, and
learn many undocumented tips (hint: Did you put your maiden name in
there?). You will also learn how to use LinkedIn to hire someone, make
contacts in prospective companies or organizations, develop your own
career or that of others, reconnect with old friends and colleagues and
maintain contact with people even after they change jobs. Each attend-
What’s Next for the Meeting and
Events Industry
1:30-3 p.m./13.30-15.00
Location: Galactic 8, Main Building, Level 2
What are the most important issues facing our industry and what
are we, as meeting and business event professionals, doing to
make the industry more successful? This is your opportunity to
discuss these issues and more with our esteemed panel members
which represent a variety of industry-related fields. Facilitated by
Kevin Olsen, the topics to be addressed include but are not limited
to: validating the investment for a meeting and event, finding new
revenue streams to support your events, and engaging with senior
leadership. Come prepared with questions for the panel and discuss the concerns and the successes facing your business in the
past 12 months and the future.
• Validate the investment for meetings and events (and what you
can ask of your partners)
• Use practical advice from highly experienced planners on how
to take Strategic Meetings Management (SMM) to the next level
• Learn from your peers what best practices are being used in
this new world of meetings and events
Presenter: Kevin Olsen, president, One Smooth Stone
SMMP: Case Studies to Help You
Succeed
1:30-3 p.m./13.30-15.00
Location: Star 8, Main Building, Level 2
Strategic meetings management programs (SMMP) can reduce
risk, increase efficiencies, improve meetings ROI and save
substantial meeting costs. The challenge, however, is that they
represent substantial change, which may be resisted by some
and cause a longer and more difficult implementation than
necessary. In this session you will learn best practices to help in
the implementation process, how to build the case to get upper
management buy-in, how to build the implementation team, the
key milestone to set and much more to help make the process as
smooth as possible.
• Learn first-hand experiences from those who have been on the
SMMP front-line for their companies
• Explore specific implementation steps from making the case to
the implementation rollout
• Discuss the technology options for SMMP available to help in
the process
Presenter: Corbin Ball, CMP, president, Corbin Ball Associates
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 57
Learning Fiestas
Tuesday, February 22
3:30-5 p.m./15.30-17.00
Using Event Portfolio Scorecards to
Increase Thought Leadership Success
1:30-3 p.m./13.30-15.00
Location: Galactic 7, Main Building, Level 2
When you have increasing demand for internal corporate cash paired
with the stresses of a difficult economy, you create a vortex where
funding has exceeded business requirements. The “Event Portfolio
Scorecard” transforms an organization’s thought leadership tools
and strategic plans from attractive but passive documents into the
“marching orders” for the organization that contribute to revenue
capture. This provides a framework that not only provides performance measurements, but helps event planners identify what
should be done and measured both internally and externally to
ensure event success from both the event funder’s point of view
and the attendees’.
• Prepare and implement an Event Portfolio Scorecard using a
60-day plan
• Learn how to communicate your event portfolio to corporate
executives so they appreciate the value and fund your events
• Turn your event portfolio strategy into actionable steps that create
revenue and position it to play a major role in your firm
Presenter: Rick Erling, certified executive coach and certified management
consultant, president and CEO, The CxO Group
Take part in a series of unconventional learning sessions at the
Learning Fiestas, held on Tuesday, February 23 from 3:30-5
p.m. You will be able to learn useful Español phrases, take
a behind the scenes tour of the Moon Palace kitchen, gain
insight on how to have your meeting on a cruise. Also, learn
about working with an all-inclusive property and how to book
entertainment for your event!
Why Cruising SHOULD Be on Your Mind!
Location: Galactic 8
How All Inclusive Programs Respond to Budget,
Value and Transparency
Location: Star 7
Your Connections to Booking Corporate Entertainment
Location: Star 8
Spanish Lessons
Location: Star 2
Palace Kitchen Tour
Location: Palace Resorts Distribution Center
Closing Reception:
“The Colors of Mexico”
7-10 p.m./19.00-22.00
Location: Moon Palace
Attire: Casual Attire—shorts, T-shirts, sandals, flip flops
Kick off your work attire, feel the cool breeze of the Mexican
Caribbean and enjoy the beautiful nights of Cancun just a
few steps from your room. Come and experience the colors
and flavors that make Mexico one of the top destinations in
the world. From its beautiful turquoise waters and white powder beaches to its historic colonial towns and sophisticated
cities, you will be submerged in the beauty of Mexico. Stay
and dance the night away with the World Classic Rockers,
and sing along to hits from some of the greatest bands in
rock-and-roll history. So put on your casual attire and get
ready for a magical trip through the Colors of Mexico!
Page 58
Meeting Professionals International
MPI Partners
Global Partners
Canadian Partners
European Partners
Asian Partners
Gulf Region
Sponsor Directory
Diamond Sponsors
Cancun CVB
Welcome Reception, Closing Reception, TradeDifferent, Transportation
and VIP ground transportation Sponsor
Fernando Cervantes
998-881-2752
fcervantes@cancun.travl
www.cancun.travel
Freeman
Decorating services, presentation
management services and audiovisual support of the professional education sessions
David Gauthreaux
214-445-1236
david.gathreaux@freemanco.com
www.freemanco.com
Freeman is the world’s leading provider
of integrated services for face-to-face
marketing events, including expositions, conventions, corporate events and
exhibits. Founded in 1927, the company
is headquartered in Dallas with offices
in 41 cities across North America. The
company remains privately held by the
Freeman family and more than 4,000
employee owners through an Employee
Stock Ownership Plan. In 2006, they
produced more than 3,900 trade shows,
including 100 of the largest 200 U.S.
trade shows, and more than 10,000
other events of all sizes worldwide. The
company’s full-service solutions include
event design and production, communications content development, execution
and measurement; logistics planning
and onsite coordination; large-scale
digital graphics and banners; furnishings,
flooring, and decor; event staging; audio,
video, lighting, projection, digital services
including presentation management;
simultaneous interpretation; entertainment; theatrical and heavy equipment
rigging; exhibit construction and program
management; installation and dismantle
services; electrical and utilities; global
freight transportation and material handling services.
J&S Audio Visual
General Session production, meeting
room A/V and Welcome Reception A/V
Sponsor
Joe Quarto
(972) 241-5444
joeq@jsav.com
www.jsav.com
J&S Audio Visual provides quality service, technology, and a creative vision
that enables our clients to effectively
communicate their message while building trusting and lasting relationships
through professional and personalized
customer service
Moon Palace
Host Hotel
Enrique Martin del Campo
+52 (998) 881-6100 ext 4262
emartin@palaceresorts.com
www.palaceresorts.com
We are the experts you can count on to
make your meeting a success. With nine
oceanfront resorts, our meeting professionals approach every event, large or
small, with the same dedication, delivering the comfort level you deserve.
905-889-6555 ext. 231
gunterg@cmcgc.com
www.cmcgc.com
CMC supports your organizations needs
at every stage of the event life cycle.
From abstract submissions, content
capture and collection to CE tracking and
certification.
Elite Meetings International Inc.
Hosted Buyer Software Sponsor &
Insider Exchange Session Sponsor
Amanda Smith
805-730-1000
concierge@elitemeetings.com
www.elitemeetings.com
EliteMeetings.com, a complimentary, commission-free search and RFP
engine, presents more than 800 independently evaluated hotels and resorts.
Together with Elite Meetings magazine
and the semiannual Elite Meetings
Alliance, EliteMeetings.com is the essential tool for planning high-end events
throughout North America. Additionally, Elite Meetings’ innovations include
FaceTimeTM, a widely used program for
helping buyers and sellers - across any
industry - identify synergies, manage appointments and make direct connections
with one another; and SpeedRFPTM
(www.SpeedRFP.com), a new time-saving product for creating, submitting, and
managing RFPs online.
Gold Sponsors
Content Management Corp.
Content archiving, itinerary planner
and provider of professional education content for MP3s
Gunter Gudlat
Hilton Cancun Golf & Spa Resort
Opening Night Reception Sponsor
Monica Crawfurd
998-881-8073
monica.crawfurd@hilton.com
www.hiltoncancun.com; www.peninsulaconventioncenter.com
The Peninsula Convention Center at
the Hilton Cancun Golf & Spa Resort
offers 49,000 square feet of versatile
meeting facilities and 60,000 square feet
of outdoor space and is Cancun’s only
oceanfront Convention Center.
Silver Sponsors
Tourisme Montréal
Breakfast on the Beach, Registration
Bag Co-Sponsor, Hosted Buyer Program and Logo Guest Key Sponsor
Elena Mastroguiseppe
514-844-2203
mastroguiseppe.elena@tourismemontreal.org
www.tourisme-montreal.org
As a CVB, Tourisme Montréal is a private, nonprofit organization, founded in
1919 comprised of 800 members of the
tourism industry and partners, sharing a
common objective of promoting Montréal
as an incomparable travel destination.
Tourisme Montréal is committed to being
the ideal partner in helping you prepare
your meeting.
Reed Travel Exhibitions
Virtual Access Pass (VAP), Digital
Dailies, iPhone Application Sponsor
Paul Kennedy, MBE
011 (44) 208-910-7988
paul.kennedy@reedexpo.co.uk
www.reedtravelexhibitions.com
Reed Travel Exhibitions is responsible
for the established and growing portfolio
of “IBTM” exhibitions specifically serving
the global meeting industry marketplace.
The portfolio includes EIBTM in Barcelona, GIBTM in Abu Dhabi, CIBTM in Beijing along with AIME in Melbourne and
the ICCA Congress Exhibition held in a
different destination this year. The newest addition to the portfolio is AIBTM in
Baltimore, which will take place in 2010.
The “IBTM” shows pride themselves on
the core values of best business, best
networking and best professional education along with the unique Hosted Buyer
program guaranteeing the attendance of
senior decision makers.
Blue Sky Broadcast
2010 Webinar Series Sponsor
Nick Caston
Account Manager
877-925-8375 ext. 807
ncaston@blueskybroadcast.com
www.blueskybroadcast.com
Blue Sky Broadcast is an eight-yearold, rapidly growing company based in
San Diego, that specializes in producing
and managing Web-based (virtual and
hybrid) meetings and training programs
using various state of the art delivery
platforms. Blue Sky’s clients are an
impressive array of associations and
corporate clients that require high quality,
reliable Web platforms and event management services to accomplish their
objectives.
Harrah’s Entertainment
Lunch & Laughs with The Water
Coolers! Sponsor
Jordan Clark
702-946-4266
jclark@harrahs.com
www.harrahs.com
From intimate gatherings to large conventions, Harrah’s has the perfect venue for
your next meeting, event or conference.
Our Groups and Meetings professionals are ready to help you find the perfect
space to satisfy all your event needs.
Hyatt Hotels & Resorts
Leadership Reception, TradeDifferent, Hosted Buyer Program
and Golf Tournament Hole Sponsor
Gus Vonderheide
312-780-5847
gus.vonderheide@hyatt.com
www.hyatt.com
Global Hyatt Corp., headquartered in
Chicago, is one of the world’s premier
hotel companies. The hotels owned,
operated, managed or franchised by its
subsidiaries provide authentic hospitality to guests in 45 countries through a
passionate commitment to personalized service, cultural relevance and the
environment. Global Hyatt subsidiaries
own, operate, manage or franchise more
than 365 hotels and resorts worldwide
under the Hyatt®, Hyatt Regency®, Hyatt
Resorts™, Grand Hyatt®, Park Hyatt®,
Hyatt Place®, Hyatt Summerfield Suites®
and Andaz™ brands with additional
properties under development on five
continents. Global Hyatt Corp. is also the
owner of Hyatt Vacation Ownership Inc.,
operator of Hyatt Vacation Club®. The
success of Global Hyatt is driven by the
commitment and energy of the thousands
of men and women around the world
who provide exceptional service to hotel
guests. From the U.S. and Canada, reservations for any Hyatt hotel worldwide may
be obtained by calling 1-800-233-1234 or
visiting www.hyatt.com.
Intercontinental Hotel Groups
MPI Foundation Rendezvous Sponsor
Mike Fegley
770-604-8104
mike.fegley@ihg.com
www.ihg.com
IHG (InterContinental Hotels Group)
is the world’s largest hotel group by
number of rooms with 3,800 hotels and
563,000 rooms in nearly 100 countries
including Intercontinental, Crowne Plaza,
Hotel Indigo, Holiday Inn and Holiday Inn
Express.
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 59
Silver Sponsors
Mexico Tourism Board
Attendee Wristband, Hosted Buyer
Program, Refreshment Break, Insider
Exchange Session and iPhone Sponsor
Jose M. Barquin
310-282-9112 ext. 204
jbarquin@visitmexico.com
www.visitmexico.com
Mexico for meetings, conventions and
incentive travel. The Mexico Tourism
Board is your one-stop shop for all
Mexican destinations. Mexico offers
zero VAT for meetings and conventions,
ancient cultures and a diversity of food
and climates you will find only in Mexico.
Showcare
Provider of Onsite Registration
Services and Expo Cards
Kristian Lavereau
905-968-3096 ext. 224
klavereau@showcare.com
www.showcare.com
Showcare Event Management Inc. is a fullservice online registration, housing and lead
management company utilizing the latest
RFID technologies for attendance tracking
and session scanning for meetings that
range in size between 50 and 50,000.
SmartSource Rentals
Computer Products & Services
Sponsor
Bill Johnson
800-285-7794
billjohnson@smartsourcerentals.com
www.smartsourcerentals.com
Smart Source is a nationwide pc/audio-visual supplier located in 22 cities across the
U.S. We provide all of the support and hardware to create an exciting and memorable
event experience including friendlyway
kiosks, digital signage solutions, audience
response, lead retrieval and digital libraries
for those green initiatives.
Page 60
Meeting Professionals International
Tradeshow Multimedia, Inc.
Trade Show Management Software
and Hosted Buyer Program Sponsor
Anne Abbot
216-378-0700
anne@tmiexpos.com
www.tmiexpos.com
For over 25 years, Tradeshow Multimedia
Inc. (TMI) has brought innovative technology solutions to the trade show and event
industry. From the first computerized
searchable exhibitor directory in 1984, to
touch-screen-based information systems
and a full line of Web enabled solutions,
TMI’s products showcase the latest
developments in technology that offer attendees and exhibitors a memorable event
experience. TMI offers a full suite of event
management tools that will help you to
plan and grow your event successfully.
Canadian Tourism Commission
Your MPI, Wellness Wake-up Call and
TradeDifferent Sponsor
Contact: Sandi Galloway
940-321-3458
golloway.sandi@ctc-cct.ca
www.meetings.canada.travel
Want to know what to do, where to go
and what to see? Ask us. We know
Canada, and we’re here to help. Come
to Canada, where conferences come
alive. For your next meeting, convention
or incentive travel event, visit www.meetings.canada.travel.
Tourism Toronto
Hosted Buyer Program Sponsor
Amanda Zappia
647-408-7002
azappia@torcvb.com
www.seetorontonow.com
The official destination-marketing organization for Toronto’s tourism industry.
Tourism Toronto focuses on promoting
and selling the greater Toronto region as
a remarkable destination for tourists, con-
vention delegates and business travelers. Officially operating as a not-for-profit
agency, Tourism Toronto has more than
1,200 members and is a partnership of
public and private sectors.
Tourism Vancouver
Dave Gazley
604-631-2892
dgazley@tourismvancouver.com
www.tourismvancouver.com
Vancouver is excited to be hosting the
MPI World Education Congress (WEC)
July 24-27! This year is going to be an
incredible one for Vancouver as we are
also honored to be hosting the 2010
Olympic and Paralympic Winter Games.
Nestled between majestic mountains and
the sparkling Pacific Ocean, Vancouver offers an unforgettable convention
experience. Sophisticated, multicultural
and outdoorsy, the city boasts a stunning waterfront convention center with
500,000 square feet in meeting and
exhibit space and 13,000 hotel rooms
in downtown Vancouver. Vancouver’s
reputation as a world-class destination
continues to grow. These are exciting
times in Vancouver, and we look forward
to creating a wonderful experience for
you and your attendees. To plan your
next meeting, contact Dave Gazley at
dgazley@tourismvancouver.com.
Travel Alberta International
Brian Slot
403-774-4333
brian.slot@travelalberta.com
www.travelalberta.com
There are hundreds of reasons to meet
in Alberta, and they start long before you
get here with our world-class infrastructure and proven expertise. Whether
you’re looking to host a meeting in a
charming alpine castle or a conference
at an all-star urban convention center,
Alberta’s facilities will reward you far
beyond the walls of a boardroom.
Bronze Sponsors
Ottawa Tourism
Mark Nisbett
613-237-6822, ext. 112
mnisbett@ottawatourism.ca
www.ottawatourism.ca
Ottawa, Canada’s capital city, offers a
unique blend of culture, history and natural beauty all wrapped up in a relaxed
urban vibe—a meeting destination that
inspires, motivates and unites attendees.
The all-new, 200,000-square-foot Ottawa
Convention Centre will open in the heart
of downtown in April 2011, making it
Canada’s Meeting Place.
Caesars Windsor
Shelley Sechopoulos
519-985-2877
sechopoulos@caesarswindsor.com
www.caesarswindsor.com
Experience the largest casino convention resort in Canada. With 785
Four-Diamond hotel rooms and suites
offering six world-class restaurants and
two contemporary lounges. More than
100,000 square feet of flexible convention space offering full catering and
onsite AV personnel. Hotel Reservations
1-800-991-7777.
Calgary TELUS Convention Centre
Heather Lundy
403-261-8514
heatherl@calgary-convention.com
www.calgary-convention.com
The Calgary TELUS Convention Centre
is conveniently located in the heart of
downtown. We offer 11,334 square
meters of flexible space, 4,366 square
meters of exhibit space, 36 meeting
rooms, one multipurpose hall and one
ballroom. There are 1,100 guest rooms
connected to the center utilizing three
four-star hotels.
Vancouver Convention Centre
Kim Grecia
604-647-7348
kgrecia@vancouverconventioncentre.
com
www.vancouverconventioncentre.com
Surrounded by ocean and mountains,
the award-winning Vancouver Convention Centre offers 471,000 square feet
(43,800 square meters) of flexible function space. With a commitment to service, technical and culinary excellence,
combined with a strong sustainability
mandate, the center’s dedicated team of
professionals will ensure every event is
nothing less than remarkable.
Québec City Convention Centre
Lynn Chiasson
888-679-4000, ext. 4039
lchiasson@convention.qc.ca
www.convention.qc.ca
Located in the heart of an effervescent
city, the Québec City Convention Centre
is within walking distance of 3,000 hotel
rooms. From step-by-step assistance to
eco-conscious solutions, our team offers
an experience anything but conventional.
Amstar
Transportation, Signage, Banners,
Uniform and Staff Sponsor
Norma Dominguez
011 (52) 998-881-9591
ndomingu@amstarmexico.com
www.amstardmc.com
With more than 20 years of experience,
Amstar DMC has become the leading destination management company
in Mexico with offices throughout the
country. Amstat offers total solutions for
meetings, incentives and convention
planning in Cancun, Riviera Maya, the
Pacific coast and most important cities.
AVI-SPL
Closing Reception Sponsor
Flor Lopez Jauregui
011 (52) 998-898-0244
flor.lopez@avispl.com
www.avispl.com
From a simple projector rental to fullystaged meetings including sound and
lighting effects, AVI-SPL offers the best
value for a solution that meets your
needs. Our locations in Mexico: Cancun,
Riviera Maya, Los Cabos, Cozumel,
Merida, Puerto Vallarta, Ixtapa, Guadalajara, Puebla and Mexico City.
CTA
Transportation, Signage, Banners,
Uniform and Staff Sponsor
Valerie Serrano
011 (52) 998-849-2423
valerie-serran@cancuncta.com
CTA Cancun is the most qualified DMC
in the destination our services include,
customized ground transportation,
archeological tours, adventure activities,
dine-arounds, theme events, spouse
programs, room amenities, etc.
The Frontera Group
General Session Production Sponsor
James Giroux
773-680-2211
james@thefronteragroup.com
www.thefronteragroup.com
The Frontera Group is a collective of the
most talented and creative corporate
communications professionals, dedicated to delivering your message effectively
to create measurable success for your
company. What sets us apart: Our
Passion, Our Integrity and Our Value.
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 61
Bronze Sponsors
Global Incentive Management DMC
Transportation, Signage, Banners,
Uniform and Staff Sponsor
Andy Ortiz
011 (52) 998-849-5100
aortiz@gimdmcmexico.com
www.gimdmcmexico.com
Cancun’s Preferred DMC. Our company
caters to select but demanding segments in the group business: incentives,
congresses and conventions. We are the
only truly full-service DMC in Mexico.
Gran Melia
Chapter Reception Host Hotel
Claudia Coronado
011 (52) 998-881-1162
claudia.coronado@solmelia-mexico.
com
www.granmeliacancun.com
Gran Melia Cancun, deluxe hotel, 700
guest rooms, first-level service, more
than 22,000 square feet of meeting
space, five stars/Four-Diamond award.
Hard Rock International
Hosted Buyer Program and
TradeDifferent Sponsor
Kevin Kirby
404-445-7625 x2650
kevin_kirby@hardrock.com
www.hardrockmeetings.com
You want more than just another meeting
and event space. Hard Rock is more than
just a cafe. From an intimate unplugged
meeting to a full-blown production, Hard
Rock’s unique and comprehensive
resources allow you to execute corporate meetings, convention receptions,
corporate events, music release meet
and greets, product launches, incentive
rewards or even a rock ’n’ roll wedding!
Intermar Incentives
Transportation, Signage, Banners,
Uniform and Staff Sponsor
Paola Espinoza Pereza
998-881-0001
paola@intermarincentives.com
www.intermarincentives.com
Intermar Incentives specializes in
handling incentives groups, congresses,
seminars and conventions. We have 34
years of experience with a professional
team to carry out the logistics of the most
demanding group. We know that successful programs don’t just happen, but they
also need a touch of creativity, a lot of
commitment and an extensive knowledge
of the destination.
Page 62
Meeting Professionals International
IVI Destination Management Co.
Transportation, Signage, Banners,
Uniform and Staff Sponsor
Jose-Manual Garcia
+52 (998) 287-1700
jmgarcia@ividmc.com
www.ividmc.com
IVI Destination Management has earned
the respect of plentiful happy clients for
more than 23 years, performing in Argentina, Brazil, Chile, Costa Rica, the Dominican Republic, Mexico and Panama
where IVI makes you look great.
Le Meridien Cancun Resort & Spa
Chapter Reception Host Hotel
Alexandra Rodriguez
011 (52) 998-881-2227
arodriguez@meridiencancun.com.mx
www.cancun.lemeridien.com
European opulence framed by stunning
Mayan architecture: Le Meridien Cancun
Resort & Spa, one of Mexico’s top destinations.
Loews Hotels
Loews Hotels Iron Chef - Team
Challenge Sponsor and Hosted Buyer
Program
Michael Dominguez
212-521-2000
mdominguez@loewshotels.com
www.loewshotels.com
Planning a small corporate meeting?
Or a large convention or association
event? Whatever your size or style, you
can be assured that group gatherings
at all Loews Hotels benefit from friendly,
professional attention to your needs and
requirements. Loews offers the ultimate
meeting experiences in 16 cities across
the U.S. and Canada.
Maritur
Transportation, Signage, Banners,
Uniform and Staff Sponsor
Contact: Adriana Aburto
011 (52) 998-898-1606
aaburto@maritur.com
www.maritur.com
Maritur is the premier DMC with greater
projection in Mexico offering the best
quality standards and services in each
and every one of our actual destinations.
At this moment in which globalization/
technology gathers together in a rapid
development, Maritur has entered this
line in which we are improving our communications with clients day by day.
Marriott International
Late Night Lounge at Andromeda
Disco Sponsor
Lisa Wellins
301-380-1157
lisa.wellins@marriott.com
www.marriott.com
Marriott International Inc. is a leading
lodging company with more than 3,300
lodging properties in 68 countries and
territories. Marriott International operates and franchises hotels under the
Marriott, JW Marriott, The Ritz-Carlton,
Renaissance, Residence Inn, Courtyard,
TownePlace Suites, Fairfield Inn, SpringHill Suites and Bulgari brand names;
develops and operates vacation ownership resorts under the Marriott Vacation
Club, The Ritz-Carlton Destination Club,
The Ritz-Carlton Residences and Grand
Residences by Marriott brands; operates
Marriott Executive Apartments; provides
furnished corporate housing through
its Marriott ExecuStay division; and
operates conference centers. For more
information or reservations, please visit
our Web site at www.marriott.com.
ME Cancun
Chapter Reception Host Hotel
Paloma Castanon
011 (52) 998-881-2681
paloma.castanon@solmeliamexico.com
www.me-cancun.travel
ME Cancun is a modern Four-Diamond
contemporary resort on the beach with
a privileged location, only 20 minutes
away from Cancun International Airport,
15 minutes from downtown Cancun—the
best location in the hotel zone, just a few
steps from the best shopping, restaurant
and entertainment areas.
MGM Mirage
TradeDifferent Sponsor
Michelle White-Sukala
702-632-7915
mdwhite@lv.mgmgrand.com
www.mgmmirage.com
Conventions at MGM MIRAGE™ properties are both memorable and affordable.
More than 2,475,700 square feet of
meeting space throughout our properties feature dramatic ballrooms with
stages, breakout rooms, boardrooms
and pre-function space to accommodate
any size conference, seminar or meeting. All are presided over by experienced
professionals, committed to their guests’
success with personalized convention
services, state-of-the-art technical support and world-class catering.
Olympus Incentives
Transportation, Signage, Banners,
Uniform and Staff Sponsor
Michael Christodoulou
011 (52) 998-881-9030
michael@olympus-tours.com
www.olympus-tours.com
Olympus Incentives is a destination
management company servicing most of
Mexico including Cancun, Riviera Maya,
Cozumel, Puerto Vallarta, Los Cabos
and Mexico City with 320 professionals,
its own transportation company and 15
years of experience.
PSAV
A/V Services and Learning Hallway
Sponsor
Alejandra Lara
011 (52) 998-883-5190
alara@psav.com
www.psav.com
PSAV uses event technology and outstanding services to turn ordinary meetings into memorable experiences so the
message lasts. As the leading supplier of
audiovisual and event technology, PSAV
serves 800 properties worldwide. PSAV.
Partners in Show™.
Omni Cancun Hotel & Villas/Omni
Hotels
Chapter Reception Host Hotel
Tina Johnson
011 (52) 998-881-0670
tjohnson@omnicancun.com.mx
www.omnicancun.com
Omni Hotels creates genuine, authentic
guest experiences that take guests on
a “Total Departure” to 43 distinct luxury
hotels and resorts in the leading business and leisure destination across
North America. The Omni Cancun Hotel
& Villas looks forward to hosting you for
an evening in Cancun!
Swank Audio Visual
Silent Auction Sponsor
Tim Brady
(636) 680-2810
tbrady@swankav.com
Arthur A. Clyne, Jr.,
(636) 680-2803
aclyne@swankav.com
www.swankav.com
Since 1937, Swank Audio Visuals has
been setting the standard in the audiovisual field for hotels, resorts and conference centers. Whether your function
is an intimate gathering or large convention, Swank will provide creativity,
confidence and comfort while delivering
flawless execution with a hospitality approach. It is our mission to turn ordinary
meetings into extraordinary events.
With our full-service support, proactive
training, technical knowledge and the
absolute best in equipment, the Swank
team will deliver the spectacular.
Paradisus Riviera Cancun
Chapter Reception Host Hotel
Ms. Xochitl Valladares
011 (52) 998-872-8383
xochitl.valladares@solmelia.com
www.paradisus-riviera-cancun.com
Paradisus Riviera Cancun, Mayan architecture, lush landscaping and resplendent ocean views create an unforgettably
luxurious resort combining elegance and
tranquility. Bask in the comfort of immaculate and spacious suites nestled in
a lush tropical mangrove preserve.
PC/NAMETAG
Registration Supplies and Conference
Bag Sponsor
Nick Topitzes
800-233-9767
ntopitzes@pcnametag.com
www.pcnametag.com
PC/NAMETAG is the world’s largest distributor of meeting and registration supplies. Founded in 1985 by Nick Topitzes,
CMP, PC/NAMETAG focuses on saving
time and improving productivity for our clients. Our company’s commitment to planners is a direct result of our own experiences for more than 30 years as meeting
planners and trade show organizers. That
first-hand planning experience gives PC/
NAMETAG a personal understanding of
planners and the issues they face.
Paralympic Winter Games. Nestled between
majestic mountains and the sparkling Pacific
Ocean, Vancouver offers an unforgettable
convention experience. Sophisticated,
multicultural and outdoorsy, the city boasts
a stunning waterfront convention center with
500,000 square feet in meeting and exhibit
space and 13,000 hotel rooms in downtown
Vancouver. Vancouver’s reputation as a
world-class destination continues to grow.
These are exciting times in Vancouver, and
we look forward to creating a wonderful experience for you and your attendees. To plan
your next meeting, contact Dave Gazley at
dgazley@tourismvancouver.com.
Tropical Incentives
Transportation, Signage, Banners, Uniform and Staff Sponsor
Veronica Villegas
011 (52) 998-884-7577
veronica@tihcancun.com.mx
www.tropicalincentives.com
Put our 25 years of local experience, high
quality standards and creativity to work for
you and make your next convention, meeting, congress or incentive group in Mexico a
tremendous success.
The Westin Resort & Spa Cancun
Chapter Reception Host Hotel
Madaly Tun
011 (52) 998-848-7410
madaly.tun@westin.com
www.westin.com/cancun
The Westin Resort & Spa, Cancun rests
peacefully at a quiet end of Cancun with
private white-sand beaches.
Thayer Productions
The Voice of Meetings and Events
Sponsor
Glenn Thayer
719-473-6848
glenn@glennthayer.com
www.glennthayer.com
Glenn Thayer is a professional presenter,
conference moderator, voice talent, content
strategist and on-camera spokesman for
conferences, special events and company
training.
Tourism Vancouver
Olympic Lounge Sponsor
Dave Gazley
604-631-2892
dgazley@tourismvancouver.com
www.tourismvancouver.com
Vancouver is excited to be hosting the MPI
World Education Congress (WEC) July 2427. This year is going to be an incredible
one for Vancouver as we are also honored to be hosting the 2010 Olympic and
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 63
Contributing Sponsors
3D Destinations
Learning Fiesta Sponsor
Karen Devine
847-566-6744
kdevine@3ddestinations.com
www.3ddestinations.com
Accor Hospitality
Golf Tournament Beverage Cart
Sponsor
Mike Beardsley
212-502-3814
beardsley_mike@accor-na.com
www.accor-na.com
AMResorts
TradeDifferent Sponsor
Pamela Payne
info@amresorts.com
www.amresorts.com
Arcaneo Inc.
Dale Beckles
416-777-2638
dbeckles@arcaneo.com
www.arcaneo.com
Aria Resort & Casino
Hosted Buyer Program,
TradeDifferent Sponsor
Amanda Voss
702-690-7391
avoss@arialasvegas.com
www.arialasvegas.com
Aruba Convention Bureau
Hosted Buyer Program Sponsor
Pamela Shepherd
678-614-6005
pshepherd@meetingresourcesinc.net
www.meetaruba.com
Associated Luxury Hotels
International & Allied PRA
TradeDifferent Sponsor
Ashley Gabri-Balding
770-933-4152
agabri@alhi.com
www.alhi.com
Atlanta CVB
Hosted Buyer Program Sponsor
Jackie Davis
404-521-6578
jdavis@atlanta.net
www.atlanta.net
Page 64
Meeting Professionals International
Atlantic City Convention
& Visitors Authority
TradeDifferent Sponsor
Angela Robinson
609-449-7118
angelar@accva.com
www.atlanticcitynj.com
Atlantis Paradise Island, Bahamas
Hosted Buyer Program Sponsor
Sharon Goldfarb
954-809-2632
sharon.goldfarb@atlantis.com
www.atlantis.com
Black Ticket’s Secret Society
TradeDifferent Sponsor
Secrets Silversands Riviera Cancun
The Maverick Group
Cvent
Amstar DMC
AMResorts
Pamela Payne, AMResorts
info@amresorts.com
www.amresorts.com
Bloomington CVB
Hosted Buyer Program Sponsor
Julie Giorgio
952-278-8510
jgiorgio@bloomingtonmn.org
www.bloomingtonmn.org
Blue Man Group
Hosted Buyer Program Sponsor
Maria Sawyer
702-697-1615
marias@blueman.com
www.blueman.com
Bus Bank
Hosted Buyer Program Sponsor
Wendy Berg
312-476-6151
wberg@busbank.com
www.busbank.com
Cancun Center Conventions
& Exhibitions
Hosted Buyer Program Sponsor
Luis Pineda
011 (52) 998-881-0426
lpineda@cancuncenter.com
www.cancuncenter.com
Continental Airlines
TradeDifferent Sponsor
Chris Clark
832-332-5446
chris.clark@coair.com
www.continental.com
CVent
Hosted Buyer Program Sponsor
Jason Wooten
703-226-3578
jwooten@cvent.com
Dallas CVB
Hosted Buyer Program Sponsor
Alan Sims
214-571-1096
asims@dallascvb.com
www.visitdallas.com
Davenport Hotel, The, & Hotel Lusso
Hosted Buyer Program Sponsor
Jeff Higens
509-789-6817
jhigens@thedavenporthotel.com
www.thedavenporthotel.com
Destination Winnipeg
Hosted Buyer Program Sponsor
Philippe Kwon
204-954-1978
philippe@destinationwinnipeg.ca
www.destinationwinnipeg.ca
Detroit Metro CVB
Hosted Buyer Program Sponsor
Cheryl Ollila
313-202-1991
collila@visitdetroit.com
www.visitdetroit.com
Dynami Group
Hosted Buyer Program Sponsor
Wade Watts
404-875-2653
wwatts@dynamigroup.com
www.dynamigroup.com
Exhibitor Media Group
Supplier Showcase
Rebecca Roe
507-289-6556
rroe@corporateeventmag.com
www.corporateeventmag.com
Fairmont Raffles Swissotel Hotels
and Resorts
TradeDifferent and Golf Tournament
Beverage Cart Sponsor
Joanne Trudeau
773-935-1603
joanne.trudeau@fairmont.com
www.frhi.com
Felcor Lodging Trust
Golf Tournament Sponsor
Troy A. Pentecost
972-444-4911
tpentecost@felcor.com
www.felcor.com
Fort Worth CVB
Golf Tournament Hole Sponsor
David DuBois, CMP, CAE, CTA
817-698-7822
daviddubois@fortworth.com
www.fortworth.com
Hutton Hotel
Hosted Buyer Program Sponsor
Tracy Wray
615-712-2303
twray@huttonhotel.com
www.huttonhotel.com
Freeman AV
Golf Tournament Lunch Sponsor
Ken Sanders
310-722-7878
ken.sanders@freemanco.com
www.freemanco.com
International Group Sales
Hosted Buyer Program Sponsor
Bacha Gurgenidze
972-355-8325
bachaigs@verizon.net
www.internationalgroupsales.com
Galveston Island CVB
Hosted Buyer Program Sponsor
Vicky Corrington
713-480-2021
vcorrington@galvestoncvb.com
www.galveston.com
ImageThink
Graphic Illustration Sponsor
Nora Herting
718-612-1016
nora@ImageThink.net
www.ImageThink.net
Greater Houston CVB
Hosted Buyer Program Sponsor
Wayne Chappell
713-437-5219
wchappell@ghcvb.org
www.visithoustontexas.com
Kansas City CVB
Hosted Buyer Program Sponsor
Andrea Cowsar
816-691-3834
acowsar@visitkc.com
www.visitkc.com
Greater New Braunfels Chamber of
Commerce/CVB
Hosted Buyer Program Sponsor
Nina Eastman
830-608-2812
nina@nbcham.org
www.meetnb.com
Krisam
Insider Exchange Session Sponsor
Laurel Rhodes McCarthy
312-475-6034
laurel_mccarthy@krisam.com
www.krisam.com
Hilton Worldwide
TradeDifferent Sponsor
Gayel Miller
310-401-3900
specialevents@hilton.com
www.hiltonworldwide.com
Hotel Marina, El Cid Spa and
Beach Resort
Hosted Buyer Program Sponsor
Jurrian Klink
011 (52) 998-872-8999
jklink@elcid.com.mx
www.elcid.com
House of Blues Orlando
Hosted Buyer Program Sponsor
Nickole Bruner
407-934-2270
nickolebruner@livenation.com
www.houseofblues.com
Las Vegas CVA
Hosted Buyer Program,
TradeDifferent Sponsor
Michael Goldsmith
702-892-0711
mgoldsmith@lvcva.com
www.lvcva.com
Louisville CVB
Hosted Buyer Program Sponsor
Joyce S. Howlett, CMP
502-560-1484
howlett@GoToLouisville.com
www.GoToLouisville.com
Luxor, Excalibur and Circus Circus
Las Vegas
Hosted Buyer Program,
TradeDifferent Sponsor
Farrah Staub,
Circus Circus Las Vegas
702-439-4641
fstaub@circuscircus.com
www.mgmmirage.com
Madden Media
iBrochure and Hosted Buyer
Program Sponsor
Belinda Rosse-Gunckel
520-232-2651
bgunckel@maddenmedia.com
www.vacationfun.com
Mandalay Bay
Hosted Buyer Program Sponsor
Kathy Perlsweig, CMP
702-632-7928
kperlsweig@mandalaybay.com
www.mandalaybay.com
Maui Jim Sunglasses
TradeDifferent Passport
Prize Sponsor
Jonathan E. Richards CMP
817-524-8314
jrichards@mauijim.com
www.mauijim.com
MeetingMetrics
Provider and Sponsor of Online
Surveys and Meeting Results
Measurement, Hosted Buyer Sponsor
Ira Kerns
212-426-2333
kerns@meetingmetrics.com
www.meetingmetrics.com
MGM Grand
Hosted Buyer Program and
TradeDifferent Sponsor
Eric Steigerwald
702-891-1213
esteigerwald@lv.mgmgrand.com
www.mgmgrand.com
MyMobileMeetings
TradeDifferent Sponsor
Chaunsea Keller
405-334-1377
chaunsea.keller@eprodirect.com
www.mymobilemeetings.com
NYC & Co.
Hosted Buyer Program Sponsor
Lisa Lopez
707-545-6203
llopez@nycgo.com
www.nycgo.com
Omni Hotels
Hosted Buyer Program Sponsor
Mark Wykes
972-896-0054
mwykes@omnihotels.com
www.omnihotels.com
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 65
Contributing Sponsors
One Smooth Stone
Hosted Buyer Program Sponsor
Bethany Johnson
630-969-1800
bjohnson@onesmoothstone.com
www.onesmoothstone.com
Orlando CVB
Hosted Buyer Program Sponsor
Ken Barnett
407-363-5815
kbarnett@orlandocvb.com
www.orlandomeetings.com
Park City CVB
Hosted Buyer Program Sponsor
Tonya Sweeten
435-658-9607
tonya@parkcityinfo.com
www.parkcitymeetings.com
Pathable
Provider of Online Social
Networking Services, Hosted Buyer
Program Sponsor
Jordan Schwartz
206-276-4333
jordan@pathable.com
www.pathable.com
Posadas/Fiesta Americana
Hosted Buyer Program Sponsor
Jorge Hernandez
850-837-8771
jorge.hernandez@posados.com
www.posadas.com
PRA Destination Management Las
Vegas
Hosted Buyer Program Sponsor
Francine McKanna
702-973-1400
fmckanna@pra.com
www.pra.com
Presidente Intercontinental Cozumel
Resort & Spa
Golf Tournament Contest Hole
Sponsor - Longest Drive
Mitzi Torres
011 (52) 987-872-9500 ext 6110
mitzi_torres@interconti.com
www.intercontinentalcozumel.com
Page 66
Meeting Professionals International
Proforma MaKay Print and
Promotions
Insider Exchange Session Sponsor
Victor Mogell
856-346-9090
victor.mogell@proforma.com
www.proforma.com/makay
San Diego Convention Center
Hosted Buyer Program Sponsor
Denise Mongoven
312-943-5349
denise.mongoven@visit
sandiego.com
www.visitsandiego.com
QuickMobile
iPhone Application Sponsor
David Snell
604-341-9535
david.snell@quickmobile.com
www.quickmobile.com
San Diego CVB
Hosted Buyer Program Sponsor
Steve Schell
619-557-2822
sschell@sdcvb.org
www.sandiego.org
Radisson Our Lucaya Resort - Grand
Bahama Island
Hosted Buyer Program Sponsor
Elizabeth Baum
212-362-9246
elizabeth.baum@ourlucaya.com
www.ourlucaya.com
SignUp4
Hosted Buyer Program Sponsor
Jeffie Davis
404-237-8945
jdavis@signup4.com
www.signup4.com
Reflections Event Photography
Photography Sponsor
Joanne Amos
202-204-6700 x202
joannea@reflections-photoinc.com
www.reflectionsphotoinc.com
Rosen Hotels & Resorts
Hosted Buyer Program Sponsor
Victoria Hall
407-996-1713
vhall@rosenplaza.com
www.rosenhotels.com
Royal Caribbean International
Hosted Buyer Program Sponsor
Lori Cassidy
305-982-2172
lcassidy@rccl.com
www.rccl.com
Salt Lake CVB
Hosted Buyer Program Sponsor
Diane Utley
801-534-4937
diane@saltlake.org
www.visitsaltlake.com
San Antonio CVB
Hosted Buyer Program Sponsor
Amy Brown
210-207-6732
amybrown@visitsanantonio.com
www.visitsanantonio.com
Singapore Exhibition & Convention
Bureau
Hosted Buyer Program Sponsor
Simone Wang
323-677-0808 x210
simone_wang@stb.gov.sg
www.visitsingapore.com/businessevents
Snowmass Tourism
Hosted Buyer Program Sponsor
Kristi Kavanaugh - Bradley
970-618-7231
kkavanaugh@snowmass
tourism.com
www.snowmassmeetings.com
Spotme Inc.
Supplier Showcase Sponsor
Banz Ledin
312-416-2708
banz@spotme.com
www.spotme.com
St. Louis Convention & Visitors
Commission
Hosted Buyer Program Sponsor
Susan Hagin
314-992-0648
shagin@explorestlouis.com
www.explorestlouis.com
Starwood Hotels
TradeDifferent Sponsor
Megan Cargile
310-310-1001
megan.cargile@starwoodhotels.com
www.starwoodhotels.com
Switzerland Convention &
Incentive Bureau
Hosted Buyer Program Sponsor
Virginie Baeriswyl
212-757-5844
virginie.baeriswyl@switzerland.com
www.myswitzerland.com/meetings
Ungerboeck Systems
International Inc.
Insider Exchange Session Sponsor
Stacie Bauer
800-400-4205 x113
stacieb@ungerboeck.com
www.ungerboeck.com
Kuoni Destination Management
(formerly TBA Global)
Hosted Buyer Program Sponsor
Laura Matthias
415-268-9438
lmatthias@tbaglobal.com
www.kuoni-dmusa.com
VisitDenver, The CVB
Hosted Buyer Program Sponsor
Melissa Ryland
303-571-9404
mryland@visitdenver.com
www.visitdenver.com
The Bahamas Tourist Office
Hosted Buyer Program Sponsor
Kara Manouzi
773-867-8372
kmanouzi@bahamas.com
www.bahamas.com
Xcaret
Opening Reception Sponsor
Caroline Munguia
998-849-5959
cmunguia@xcaret.com
www.xcaret.com
The Bellagio
Hosted Buyer Program, TradeDifferent Sponsor
Shelly Cruz, CMP
702-693-8155
scruz@bellagioresort.com
www.bellagio.com
The Conference Publishers
Hosted Buyer Program Sponsor
Andrew Horsfield
800-265-3973
andrew@theconference
publishers.com
www.theconferencepublishers.com
The Mirage
Hosted Buyer Program, TradeDifferent Sponsor
Lesa Walls
702-791-7171
lwalls@mirage.com
www.mirage.com
Travel Alberta
Hosted Buyer Program and Supplier
Showcase Sponsor
Brian Slot
403-774-4333
brian.slot@travelalberta.com
www.travelalberta.com
Travel Portland
Supplier Showcase Sponsor
Cathy Kretz
503-275-9788
cathy@travelportland.com
www.travelportland.com
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 67
Foundation Donors
Platinum Donors
Page 68
Meeting Professionals International
Gold Donors
The Hospitality Audio-Visual Resource
Silver Donors
r
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 69
Foundation Donors
Bronze Donors
ACCOR Hospitality
Experient
Helms Briscoe
Disney Destinations
ALHI
Galyord Opryland
PC/NAMETAG
Walt Disney World Swan
Benchmark Hospitality
Global Events Partners
Philadelphia CVB
Dolphin
Destination Hotels &
Resorts
Hard Rock
Searchwide
Wynn
LV Meetings by Harrahs
Seattle CVB
Dolce International
Small Business Donors
Fourth Wall Events
Kinsley & Associates
OnTrack Communications
Swantegy
Attendee Management Inc
Meetingjobs
Song Division
The Laureli Group
Best Meetings Inc.
Meeting Revolution
Spets
Concepts Worldwide
Meeting Sites Resource
SYNAXIS
CM&E
One Smooth Stone
Landry, Kling & Seasite
BBJ Linen
David DuBois, CMP, CAE
Ken Sanders
Production Plus Inc
Blumberg Marketing
David Gabri
Kevin Olsen
SAS Institute
Boca Resorts
Folio Fine Wine Partners
Little Rock CVB
Visit Raleigh
Carol Krugman, CMP, CMM
George P. Johnson
Mark Sirangelo
Visit Charlotte
CVent
Jonathon T. Howe Esq.
Pasadena CVB
Dave Scypinski
Katie Callahan-Giobbi
Passkey
Special Donors
Friends of the MPI Foundation
7th Wave Communications
Balance Design
Beverly W. Kinkade, CMP,
CHME
C. James Trombino, CAE
Dave Johnson
Didier Scaillet
Gaylord Palms
Gaylord Texan
Page 70
Meeting Professionals International
Hattie Hill, CMM
Hattie Hill Enterprises
Helen Van Dongen, CMP,
CMM
Interactive Visuals
Ivan Carlson
Jennifer Brown, CMP
JetBlue
Jerry Wayne
Joe Nishi
Larry Luteran
Leadership Synergies
Linda Swago
Marianne Demko Lange,
CMP, CMM
Maragret Moynihan, CMP
Melvin Tennant, CAE
Michael Beardsley
Mitchell Beer, CMM
National Speakers Bureau
Richard Harper, CMP
Tim Brown
Tony Lorenz, CMM
Vito Curalli
William Gilchrist
Hello Florida!/Hello USA!
Foundation Donors - Canadian
Platinum Donors
Gold
Silver
Bronze
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Mon
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Ren
tals
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D.
S
MS
STE Medical Syste
ms
SYetworks
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Contributing Level
Accucum Corporate
Communications Inc.
ADMAR Promotions
aNd Logistix
Cantrav dmc
Fletcher Wright & Associates
Investors Group
Centre Mont-Royal
Gelber Conference Centre
Naylor Publishers
Destination Winnipeg
Group Germain Hotels
The Planner
Exposoft Solutions Inc.
The Great West Life Co.
Calgary Exhibition & Stampede
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 71
Foundation Donors - Canadian
Heritage Club
Diamond Club
Platinum Key Donors
Gold Key Donors
Silver Partner Donors
Bronze Friend Donors
Page 72
Meeting Professionals International
Web: www.mpimeetdifferent.org Twitter: #MD10
Page 73
EXECUTIVE COMMITTEE
TERMS EXPIRING 2011
CHAIRWOMAN OF THE BOARD
Ann Godi, CMP
President
Benchmarc360 Inc.
Kevin Hinton
Principal
hinton+grusich
CHAIRMAN-ELECT
Eric Rozenberg, CMP, CMM
President
Swantegy
VICE CHAIRMAN OF FINANCE
Craig Ardis, CMM
Sr. Director Global Event Management
Mannatech Inc.
2009-2010
MPI Board
of Directors
VICE CHAIRMAN
Kevin Kirby
Senior Director of Sales
Hard Rock International
VICE CHAIRMAN
Sebastien Tondeur
CEO-Corporate Division
MCI Group Holding SA
IMMEDIATE PAST CHAIRMAN
OF THE BOARD
Larry Luteran
Senior Vice President, Group Sales
& Industry Relations
Hilton Worldwide
TERMS EXPIRING 2010
Matt Brody, CHSP
Director of Marketing
JW Marriott Starr Pass Resort and Spa
Luca Favetta
Senior Director Global Events EMEA
SAP SA
Caroline Hill
Director
Eventful Solutions
Issa Jouaneh, PENG MBA
Vice President - Global
Meeting Solutions
American Express
Page 74
Meeting Professionals International
Patty Reger, CMM
Senior Meeting Manager
Johnson & Johnson Sales and
Logistics Company, LLC
David Scypinski
Senior Vice President
ConferenceDirect
Carl Winston
Director, Hospitality and Tourism
Management Program
San Diego State University
TERMS EXPIRING 2012
Chuck Bowling
Executive Vice President
Mandalay Bay Resort & Casino
Paul Cunningham
President & CEO
IIMC International Information
Management Corp.
Cindy D’Aoust
Vice President Strategic Meetings
Maxvantage
Chris Gasbarro
Chief Creative Officer
C3, LLC
MPI FOUNDATION BOARD
REPRESENTATIVE
Margaret Moynihan, CMP
Director
Deloitte
LEGAL COUNSEL
Jonathan T. Howe, Esq.
President/Senior Partner
Howe & Hutton, Ltd.