Management Information Systems ms873
Management Information Systems
MS873
- Course Outline Objective
Lecturers
The objective of this course is to provide students with an
understanding of how information technology and information systems
are used in business. Topics to be covered include information
technology architecture, strategic information systems, computer
hardware, computer software, systems development life cycles.
Practical computer experience will be given in word processing,
graphical presentation and spreadsheet software packages.
Name
Office
Ext
Email
Eoin Whelan
361 Cairnes
Building
375 Cairnes
Building
4224
eoin.whelan@nuigalway.ie
5283
orla.mchugh@nuigalway.ie
Day
Time
Venue
Lectures
Wed
2 pm4 pm
CA118
Workshops
Wed
9am-11am
Weeks 4-7
Friars PC Suite
Orla McHugh
Times
Overall
Learning
Outcomes
Upon completion of this course you will be able to:
• Understand the fundamentals of information technology
• Discuss the role of technology in business and how technology
can be a strength to a business
• Explain how information technology can facilitate
communication, increase business intelligence, pose new
security threats and generate ethical dilemmas for businesses
• Identify and understand different enterprise information
systems
• Create an awareness of new and emerging technologies and
concepts
• Understand the importance of globalisation in business from a
technological perspective
• Present in oral and written form solutions to assignments
E. Whelan, O. McHugh | Management Information Systems | ms873
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Management Information Systems ms873
Format
Programme(s)
Course Material
The course comprises one weekly 2-hour lecture across 12 weeks in
Semester 1 plus four hands-on workshops according to the schedule
detailed near the end of this document.
1DB1 Higher Diploma in Business Studies
1EM1 Erasmus
1OA1 Occasional Arts
Content is available at http://nuigalway.blackboard.com
1. End of year Examination
2. Continuous Assessment
Assessment
Workload
60%
40%*
* Continuous assessment involves the completion and submission of
one group assignment worth 40%. Further details on this assignment
will be provided later in Semester One.
Note: A minimum of 35% is required in the final written examination
before marks for continuous assessment can be included in the
determination of the overall mark for the subject.
Credit weighting:
Lecture hours:
Workshop hours
Assignment hours
Independent study:
Associated time:
Examination:
Total Student Effort:
5 ECTS
24
10
40
32
17
2
125 hours
Required Text (Students need their own copy):
Baltzan, P., Phillips, A.(2009). Business Driven Information Systems, McGraw Hill. 2nd
Edition. ISBN: 978-0-07128524-7 Cost: Approx €50
Supplementary Text: (This does not need to be purchased. Copies are available in the
University library)
Turban, E., Volonino, L. (2010) Information Technology for Management: Transforming
Organisations in the Digital Economy, 7th Edition. ISBN: 978-0-470-40032-6
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Management Information Systems ms873
Agenda:
Topic
Readings
Part 1: Business Driven Information Systems
Technology is often used to support business strategies and processes. The choice and
implementation of technology should be driven by business strategies and processes. This
section of the course will develop an awareness in students of the opportunities that can
occur when there is an understanding of the tight correlation between business and
technology.
Week 1: Information Systems in Business
•
•
•
•
Information Technology’s Role in Business
Information Technology Basics
Roles and Responsibilities in Information
Technology
Measuring Information Technology’s Success
Textbook: Baltzan & Phillips
Chapter 1
Additional Reading Materials on
Blackboard
Week 1 Outcomes: You will be able to …
•
•
•
•
•
Describe the functional areas of a business and why they must work together for the
business to be successful
Explain information technology’s role in business and how you measure success
Compare management information systems (MIS) and information technology (IT)
and define the relationships among people, information technology, and information
Compare the responsibilities of a chief information officer (CIO), chief technology
officer (CTO), chief security officer (CSO), chief privacy officer (CPO), and chief
knowledge officer (CKO)
Explain the gap between IT and the business, along with the primary reason this gap
exists
Week 2: Social Media & Web 2.0
Textbook: Baltzan & Phillips
Chapter ?
•
•
•
The dynamics of social networks
Web 2.0 basic concepts
Emerging Web 2.0 business models
Additional Reading Materials on
Blackboard
Week 2 Outcomes: You will be able to …
•
•
•
Explain the difference between web 1.0 and web 2.0
Understand how technology impacts the dynamics of a social network
Critical evaluate if organisations are using social media to deliver real business value
Week 3: Internet Technologies
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Management Information Systems ms873
•
•
•
•
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Disruptive Technology (Music Industry)
Evolution of the Internet
Accessing Internet Information
Providing Internet Information
E-business Basics
Textbook: Baltzan & Phillips
Chapter 3
Additional Reading Materials on
Blackboard
Week 3 Outcomes: You will be able to …
•
•
•
•
•
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•
•
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Compare disruptive and sustaining technologies
Explain how the Internet caused disruption among businesses
Define the relationship between the Internet and the World Wide Web
Describe the different methods an organisation can use to access information
Compare the three different types of service providers
Compare the four types of e-business models
Describe how an organisation’s marketing, sales, accounting, and customer service
departments can use e-business to increase revenues or reduce costs
Explain why an organisation would use metrics to determine a website’s success
Describe ebusiness along with its benefits and challenges
Define m-commerce and explain how an e-government could use it to increase its
efficiency and effectiveness
Part 2: Essentials of Information Systems
Part two of the course focuses on the essential components of information systems, namely
information (data). The primary goals of this section are to understand how enterprise
architectures support information, how employees access and analyse information to make
business decisions and how wireless and mobile technologies can enable access to
information at any point in time.
Week 4: Ethics & Information Security
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•
•
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Introduction to Ethics
Information Ethics
Developing Information Management Policies
Ethics in the Workplace
Protecting Intellectual Assets
The First Line of Defense - People
The Second Line of Defense - Technology
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Textbook: Baltzan & Phillips
Chapter 4
Additional Reading Materials on
Blackboard
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Management Information Systems ms873
Week 4 Outcomes: You will be able to …
•
•
•
•
•
•
•
•
•
Explain the ethical issues surrounding information technology
Identify the differences between an ethical computer use policy and an acceptable
computer use policy
Describe the relationship between an email privacy policy and an Internet use policy
Explain the effects of spam on an organisation
Summarise the different monitoring technologies and explain the importance of an
employee monitoring policy
Describe the relationship between information security policies and an information
security plan
Summarize the five steps to creating an information security plan
Provide an example of each of the three primary security areas: (1) authentication
and authorization, (2) prevention and resistance, and (3) detection and response
Describe the relationships and differences between hackers and viruses
Week 5: Enterprise Architectures
•
•
•
•
•
•
Hardware Software
Enterprise Architectures
Information Architecture
Infrastructure Architecture
Application Architecture
Service Oriented Architecture
Textbook: Baltzan & Phillips
Chapter 5
Additional Reading Materials on
Blackboard
Week 5 Outcomes: You will be able to …
•
•
•
•
•
•
Explain the three components of an enterprise architecture
Describe how an organisation can implement a solid information architecture
List and describe the five-ilities in an infrastructure architecture
Compare web services and open systems
Describe the business value in deploying a service oriented architecture
Explain the need for interoperability and loose coupling in building today’s IT systems
Week 6: Decision Making
•
Decision-Making Systems
o Decision Making
o Transaction Processing Systems
o Decision Support Systems
o Executive Information Systems
o Data Mining and Business Intelligence
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Textbook: Baltzan & Phillips
Chapter 2
Additional Reading Materials on
Blackboard
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Week 6 Outcomes: You will be able to …
•
•
•
Understand the hidden traps in decision-making and how to avoid
Critically analyse the role of IS in aiding decision-making
Explain how data analytics can add value to the organisation
Week 7: Networks. Telecommunications and Mobile
Technology
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•
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Network Basics
Voice over IP
Networking Businesses
Increasing the Speed of Business
Securing Business Networks
Business Drivers for a Mobile Workforce
Using Cellular Technologies in Business
Using Satellite Technologies in Business
Using Wireless Technologies in Business
Mobile Workforce Trends
Textbook: Baltzan & Phillips
Chapter 7
Additional Reading Materials on
Blackboard
Week 7: Outcomes: You will be able to …
•
•
•
•
•
•
•
•
•
•
Compare LANs, WANs, and MANs
Describe the business benefits associated with VoIP
Explain the difference between a VPN and a VAN
Identify the advantages and disadvantages of broadband technology
List and describe many of the network security problems
Explain the business benefits of using wireless technology
Identify the advantages and disadvantage of deploying mobile technology
Describe how satellite technology works
Explain how LBS, GPS, and GIS help to create business value
List and discuss the wireless trends that consumers and businesses can benefit from
Part 3: Enterprise Information Systems
The part of the course will introduce students to the various types of enterprise information
systems that are found in organisations, which can provide them with a 360- degree view of
the business. This section will also detail collaborative tools that employees can use to
facilitate communication and knowledge sharing.
Week 8: Operations Management & Supply Chain
Management
•
•
•
•
•
•
Operations Management Fundamentals
OM in Business
IT’s Role in OM
Competitive OM Strategy
OM and the Supply Chain
Supply Chain Fundamentals
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Textbook: Baltzan & Phillips
Chapter 8
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•
•
•
IT’s Role in the Supply Chain
Supply Chain Management Success Factors
Supply Chain Management Success Stories
Week 8: Outcomes: You will be able to …
•
•
•
•
•
•
•
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•
Define the term operations management
Explain operations management role in business
Describe the correlation between operations management and information
technology
Describe the five characteristics of competitive priorities
Explain supply chain management and its role in a business
List and describe the components of a typical supply chain
Define the relationship between information technology and the supply chain
Identify the factors driving supply chain management
Summarise the best practices for implementing a successful supply chain
management system
Week 9: Customer Relationship
Management & Business Intelligence
•
•
Customer Relationship Management
Fundamentals
o Using IT to Drive Operational
CRM
o Using IT to Drive Analytical CRM
o CRM Trends: SRM, PRM, ERM
o The Ugly Side of CRM
Business Intelligence
o Operational, Tactical, and
Strategic BI
o Data Mining
o Business Benefits of BI
Textbook: Baltzan & Phillips
Chapter 9
Additional Reading Materials on
Blackboard
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Management Information Systems ms873
Week 9 Outcomes: You will be able to …
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•
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•
•
•
•
•
•
Compare operational and analytical customer relationship management
Explain the formula an organisation can use to find its most valuable customers
Describe and differentiate the CRM technologies used by sales departments and
customer service departments
Describe and differentiate the CRM technologies used by marketing departments
and sales departments
Compare customer relationship management, supplier relationship management,
partner relationship management, and employee relationship management
Explain the problem associated with business intelligence. Describe the solution to
this business problem
Describe the three common forms of data-mining analysis?
Compare tactical, operational, and strategic BI
Explain the organisation-wide benefits of BI
Describe the four categories of BI business benefits
Week 10: Enterprise Resource Planning &
Collaborative Systems
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Enterprise Resource Planning
Core ERP Components
Extended ERP Components
Integrating SCM, CRM, and ERP
Measuring ERP Success
Choosing ERP Software
Teams, Partnerships, and Alliances
Collaboration Systems
Knowledge Management Systems
Content Management Systems
Workflow Management Systems
Groupware Systems
Textbook: Baltzan & Phillips
Chapter 10
Additional Reading Materials on
Blackboard
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Management Information Systems ms873
Week 10 Outcomes: You will be able to …
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•
•
•
•
•
•
Compare core enterprise resource planning components and extended enterprise
resource planning components
Describe the three primary components found in core enterprise resource planning
Describe the four primary components found in extended enterprise resource
planning systems
Explain the business value of integrating supply chain management, customer
relationship management, and enterprise resource planning systems
Explain how an organisation can use the balanced scorecard to measure ERP
success?
Identify the different ways in which companies collaborate using technology
Compare the different categories of collaboration technologies
Define the fundamental concepts of a knowledge management system
Provide an examples of a content management system along with its business
purpose
Evaluate the advantages of using a workflow management system
Explain how groupware can benefit a business
Part 4: Developing Information Systems
Part four will describe the various methodologies that are used to build information systems
can to support businesses and the challenges associated with these processes. It also
focuses on innovation and entrepreneurship, the benefits and challenges of global business
and how technology can be used to compete in a growing global market.
Week 11: Systems Development –
Developing Enterprise Applications
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•
•
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•
Developing Successful Software
The Systems Development Life Cycle
Traditional Software Development
Methodology: Waterfall
Agile Software Development
Methodologies
Agile Methodologies Vs. Waterfall
Textbook: Baltzan & Phillips
Chapter 11
Additional Reading Materials on
Blackboard
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Management Information Systems ms873
Week 11 Outcomes: You will be able to …
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Identify the business benefits associated with successful software development
Present different software development methodologies
Describe the seven phases of the systems development lifecycle
Describe agile methodologies
Compare the waterfall methodology and agile methodologies
Discuss reasons to use agile methodologies
Identify barriers to implementing an agile methodology
Weeks 12: Group Presentations
•
Group Presentations
Weeks 12 Outcomes: You will be able to …
•
Present in oral format the solution to your assignment
Lecture & Workshop Schedule:
The schedule for lectures and workshops is as follows:
Week
1
2
3
4
5
6
7
8
9
10
11
12
Semester 1
Lecture
y
y
y
y
y
y
y
y
y
y
y
y
Semester 1
Workshop
N
N
N
Y
Y
Y
Y
N
N
N
N
N
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Workshops:
Workshops will begin in week 4 of the Semester and persist to week 7 inclusive, thus
providing 4 workshops. Each workshop is of 2 hours’ duration. The workshop schedule is
as follows:
Workshop
Workshop 1
Workshop 2
Workshop 3
Workshop 4
Topic
DSS using excel
Wikis and Blogs
End Note and Report Writing
Preparing a Powerpoint
presentation & presentation
skills
Week Scheduled
Week 3
Week 4
Week 5
Week 6
Assignments
This module contains one group assignment worth 40% each. The assignment will take
the form of a written report and a group presentation on the report. The written report will
form 20% of the overall mark for the module, the presentation will form 10% of the overall
mark for the module, and the critique of presentations will form 10% of the overall mark for
the module.
Details of the assignment will be communicated separately to the class.
To avail of the associated marks each group must submit their solution to the assignment
by the date indicated on the assignment. Late submissions will not be accepted.
Resubmissions:
There are no facilities or opportunities to resubmit the assignment should student(s) fail to
submit by the specified deadline in the first instance, or find that student(s) are re-sitting
the written examination at Autumn.
General:
This course outline is available on blackboard in pdf format. Should you have a visual
disability and require the document in another format, please contact us and we will oblige.
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