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Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
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Supporting the
Student
4
3
1
2
3.Click the Bookmarks icon in left navigation
pane (or select View > Navigation Panels >
Bookmarks), for clickable index to individual
sections and programmes.
2.Fullscreen/Menus switch;
link to index page; next and
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Learning and Development
Programmes
2012 – 2013
Forbairt na hEagraíochta agus na
gComhaltaí Foirne
2012 – 2013
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Note
Entries in the Index (page 2) are clickable, to allow you to jump direct to specific pages.
Information
Technology
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wide.
Health and Safety
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mode – menu bars, etc., are hidden. Press the Esc key to exit (or CTRL/CMD+L again).
www.nuigalway.ie/staffdevelopment
Index
Organisation and Staff Development ................... 3
Induction and Orientation.................................... 5
Induction for All New Staff.........................................................6
Policies and Procedures Training......................... 7
Training Support for PMDS Reviewers . ................................8
Training Support for PMDS Reviewees .................................8
Data Protection Training.............................................................9
Procurement/Financial Policy and Procedures.....................9
Equality & Diversity - LEAD (Living Equality and
Diversity) Programme.............................................................. 10
Recruitment and Selection (Interview Techniques)......... 10
Recruitment and Selection Training (Academic staff)..... 11
Writing Effective University Policies and Procedures....... 11
Mentoring Workshop for Mentors........................................ 12
Mentoring Workshop for Mentees........................................ 13
Supporting the Student....................................... 14
Supporting and Responding to Students in Distress
(Support staff)............................................................................ 15
Supporting and Responding to Students in Distress
(Academic staff)......................................................................... 15
Teaching in a Cross-cultural Environment.......................... 16
An Introduction to Cultural Awareness and Cross-Cultural
Communication: Skills for working with International
Students........................................................................................ 16
Site Manager End User Training............................................. 32
SharePoint End User Training................................................. 33
Clear Concise Writing for the Web........................................ 33
Life Planning....................................................... 34
Retirement Planning................................................................. 35
Mid-Career Life Planning........................................................ 35
Language Classes................................................. 36
Dioplóma sa Ghaeilge/Diploma in Irish.............................. 37
Ranganna Comhrá /Conversational Classes...................... 37
Information Technology..................................... 39
Office Applications.................................................................... 40
Desktop Publishing.................................................................... 40
Agresso Training (Introductory)............................................ 40
Agresso Training (Web Ordering)......................................... 40
Liquid Nitrogen/Cryogenics Workshop.............................. 52
Management of Biological Laboratories............................... 52
Micro/Biological Safety Cabinets.......................................... 52
Microscope Safety...................................................................... 53
2. Maintenance and Workshop Safety.............................53
Abrasive Wheel Safety.............................................................. 53
Asbestos Awareness Safety....................................................... 53
Electrical Awareness Safety...................................................... 54
PAT Testing – Information Session and Practical
Workshop..................................................................................... 54
3. Occupational Care.........................................................55
Back Care...................................................................................... 55
Voice Care.................................................................................... 55
Health and Safety................................................. 41
4. Manual Handling/Ergonomics (Specialist) ...............55
Use of Evacuation Chairs......................................................... 55
People-Handling Training........................................................ 56
Core Health and Safety Training Courses.......................43
5. First Aid (Specialist).....................................................56
Specialist First Aid Training..................................................... 56
Health and Safety....................................................................... 42
1. First Aid..........................................................................43
Occupational First Aid, Initial Training................................ 43
AED/Defibrillator Refresher Training................................. 44
Fieldwork First Aid Training/(REC3) – Rescue
Emergency Care......................................................................... 44
6. Radiation Safety............................................................56
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Research Training................................................ 17
2. Fire Safety......................................................................45
Fire Marshal Training................................................................ 45
Fire Safety Training.................................................................... 45
Career
Development
Management Development Programme for
Support Services Staff......................................... 20
3. Manual Handling/Ergonomic......................................46
Manual Handling Training....................................................... 46
VDU/Workstation Assessor Training................................... 46
Professional Skills
Training
4. Safe Pass.........................................................................47
Safe Pass........................................................................................ 47
Web Training
Introduction to SPSS................................................................. 18
Introduction to NVivo.............................................................. 18
Management Development Programme for Support
Services Staff................................................................................ 21
Supervisory Development Programme................................ 21
Manager Essentials for Support Services Staff.................... 22
Future Leaders Programme for Support Services Staff.... 22
Quality/Customer Service.................................. 24
Communication Skills Training.............................................. 25
Career Development........................................... 26
Curriculum Vitae Preparation................................................. 27
Preparing for the Job Interview............................................... 27
Professional Skills Training................................ 28
Enhancing Your Report Writing Skills.................................. 29
Chairing / Managing Committees and Meetings.............. 29
Project Management Training................................................ 30
Web Training....................................................... 31
Web Editing – How to use the Content Management
System (CMS)............................................................................ 32
Organisation and Staff Development
5. Health and Safety Legal Briefings................................47
Health and Safety Legal Briefing ........................................... 47
Life Planning
6. Risk Assessments/Safety Statements..........................48
How to conduct a Risk Assessment....................................... 48
Safety Statement Preparation Workshop............................. 48
Language Classes
Specialist Health and Safety Courses...............................49
1. Laboratory.....................................................................49
Autoclave Safety......................................................................... 49
Biological Agents Safety........................................................... 49
GM Safety.................................................................................... 50
Chemical Safety.......................................................................... 50
Confined Space Safety.............................................................. 51
Fume Cupboard Safety............................................................. 51
Handling Compressed Gases.................................................. 51
www.nuigalway.ie/staffdevelopment
Information
Technology
Health and Safety
2
Organisation and Staff Development
Welcome
Welcome to the 2012/2013 on-line Organisation and Staff Development
eBook, your guide to the training and developmental offerings available to
you in preparation for your PMDS review. This on-line book provides an
easily accessible source of information for staff as well as being a more costeffective method of publicising offerings available to staff.
In an environment of great change and economic constraint; there are greater
challenges and demands on the University and its staff; staff training and
development plays a vital role in equipping staff with the necessary skills,
knowledge, and ability to adapt, meet and overcome such challenges.
Information for Staff
At NUI Galway, the purpose of PMDS is to support staff in realising
their maximum potential, to the benefit of both the individual and to the
University.
Welcome and
Information for
Staff
Induction and
Orientation
The performance management framework is designed to facilitate a high
performing workforce to deliver NUI Galway’s strategic plan by providing:
• Clarity on the work staff are required to do including purpose, quality,
output, and timeliness.
Policies and
Procedures Training
• Ongoing support and encouragement to enable staff to do their job and to
deliver to a high level.
Supporting the
Student
• A structure for staff in terms of setting, supporting and measuring clear, fair
work objectives, linked to University and Unit goals.
Research Training
The aim of this book is to provide information on the training and
developmental offerings available to NUI Galway staff. Staff members will
be able to access training via their PMDS review. Training will be focused on
individual training needs - supporting staff in their roles and linking into the
Unit/School/ College strategic plans and learning objectives.
• A framework for dealing with issues of poor performance in a fair,
supportive, and consistent manner.
We hope you find this book a useful source of information in preparing for
your PMDS review.
All people managers and other senior staff will receive full training to enable
them to carry out performance management meetings to the required
standard and to be able to support the work and development of their staff
throughout the year.
Management
Development
All staff will be offered training to support them through the performance
management process.
Quality/Customer
Service
Career
Development
Professional Skills
Training
In addition, policy and process information along with Frequently Asked
Questions (FAQs) will be made available on the HR web site.
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
3
Course Cancellation and Withdrawals
If a training course is cancelled, every effort will be made to contact those
scheduled to attend, cancelled courses will be rescheduled where possible at
a later date.
Welcome and
Information for
Staff
Induction and
Orientation
A staff member who decides to withdraw from a course must notify
Organisation and Staff Development by e-mail with a copy of the mail to
their relevant Head.
Policies and
Procedures Training
Note: Courses will not go ahead unless there is a minimum participation of 8
applicants per course.
Supporting the
Student
Financial Assistance
Research Training
The costs of courses listed in this book are funded centrally through the
Organisation and Staff Development budget and the Training of Trainers,
which is funded by the National Development Plan (NDP). We would like to
take this opportunity to acknowledge the support of NDP funding.
Management
Development
Quality/Customer
Service
Contact Details
www.nuigalway.ie/staffdevelopment
staffdevelopment@nuigalway.ie
T +353 91 492 812 (Ext 2812)
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
4
Induction and Orientation
Welcome and
Information for
Staff
Induction and
Orientation
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
“We know what we are, but know not what we may be.”
William Shakespeare
Health and Safety
www.nuigalway.ie/staffdevelopment
5
Induction and Orientation
TD-IND-01
Induction for All New Staff
Welcome and
Information for
Staff
A centralised induction event is provided to new staff commencing in NUI
Galway, usually at the beginning of the academic year.
The centralised induction includes a welcome address from the President,
a number of presentations from the University’s Management team with
respect to their areas of responsibility followed by a lunch, tour of the
James Hardiman Library and a bus tour of the campus.
Induction and
Orientation
Policies and
Procedures Training
For further information, please go to the staff intranet:
staff.intranet.nuigalway.ie and browse under Internal Vacancies.
Supporting the
Student
The centralised induction is in addition to the local inductions which take
place within the individual School, Support Unit, Research Institute. A
local induction coordinator is nominated at post approval stage and new
appointees are advised of their local induction coordinator in their offer
letter.
Research Training
Management
Development
For further details, please refer to web link:
www.nuigalway.ie/staff-development/induction/local_induction_
checklist.html
Quality/Customer
Service
Career
Development
Duration:
½ day.
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
6
Policies and Procedures Training
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Policies and
Procedures
Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
“A little knowledge that acts is worth infinitely more than
much knowledge that is idle.”
Kahlil Gibran
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
7
Policies and Procedures Training
TD-UPP-01
Training Support for PMDS Reviewers
NUI Galway’s performance review system is built around three key
components:
1. A two-way review of performance and work achievements against the
previous year’s objectives.
2. Setting objectives for the forthcoming year
3. A discussion on professional development and career aspirations with
agreed objectives
Content:
• NUI Galway PMDS Policy and Process
• Preparing for the Review meeting
• The meeting (setting objectives, discussing achievements, and
performance)
• Applying performance ratings consistently
• Providing constructive feedback
• Closing review meeting
Duration:
1 day.
TD-UPP-02
Training Support for PMDS Reviewees
Welcome and
Information for
Staff
NUI Galway’s performance review system is built around three key
components:
1. A two-way review of performance and work achievements against the
previous year objectives.
2. Setting objectives for the forthcoming year
3. A discussion on professional development and career aspirations with
agreed objectives
Induction and
Orientation
Policies and
Procedures Training
Content:
Supporting the
Student
• NUI Galway’s New PMDS Policy and Process
• Preparing for the Review meeting including writing up self-assessment
form
• The review meeting (setting objectives, discussing achievements, and
performance)
• Understanding the PMDS performance ratings
• Handling feedback constructively
• Closing review meeting
Research Training
Management
Development
Quality/Customer
Service
Duration:
½ day.
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
8
Policies and Procedures Training
TD-UPP-03
Data Protection Training
Overview:
NUI Galway in its role as a centre of education and research holds a
great deal of information about the people who study or work here.
The way in which the University manages this personal information is
governed by the Data Protection Act 1998 and 2003. The University has
overall responsibility for ensuring compliance with the Data Protection
legislation. However, all employees of the University who collect and/
or control the contents and use of personal data are also responsible for
compliance with the Data Protection legislation.
Objective:
• To understand the responsibilities of NUI Galway under the Data
Protection Act
Designed for:
Any staff member of NUI Galway who is involved in the collection, storage
or processing of personal data has responsibilities under the legislation.
Details of the NUI Galway Data Protection Policy can be found at:
http://www.nuigalway.ie/data_protection/
TD-UPP-04
Procurement/Financial Policy and Procedures
Welcome and
Information for
Staff
It is essential that staff who make purchases on behalf of NUI Galway fully
understand the important role they have to ensure that University funds
are spent correctly and in a cost effective manner. Because NUI Galway
is a public sector body, it is obliged to follow certain National and EU
legislation. As the University works on a decentralised budget system, the
responsibility rests with the Heads of Departments, Budget Holders and
all staff who place orders that will be paid for by the University, to ensure
funds are spent correctly.
Induction and
Orientation
Policies and
Procedures Training
To assist staff, the Procurement & Contracts Office have developed a series
of training courses that covers all aspects of purchasing, from how to place
a Purchase Order, what suppliers should be used, to the more complicated
procedures involved in tendering for goods or services.
Supporting the
Student
Research Training
Management
Development
Course 1: Buyers Beware
Course 2: Writing Specifications
Course 3: The Complete Quotation Process
Course 4: National Tendering & Award Procedures
Course 5: Negotiation Skills
Quality/Customer
Service
Career
Development
Content:
• What is personal and sensitive data under the act?
• What are the key provisions of the act?
• Why is it important to protect it and what are our obligations?
• Ability to identify breaches or potential beaches of data protection law
and react appropriately
• Storing, handling, retrieval of such data
• Destruction of data
• Public access to data
• Case studies applicable and relevant to a University
Professional Skills
Training
Web Training
Life Planning
Language Classes
Duration:
½ day sessions x 2.
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
9
Policies and Procedures Training
TD-UPP-05
Equality & Diversity - LEAD (Living Equality and
Diversity) Programme
Overview
The LEAD (Living Equality and Diversity) elearning programme is an
innovative learning resource developed by six of the Irish University
members of the IUA Equality Network: DCU, NUI Galway, TCD, UCC
UCD and UL; it is an interactive online resource that aims to provide
University staff with an awareness of the key quality and diversity issues
across the nine grounds in Irish legislation in a University context.
Designed for:
All Staff, and is particularly relevant to staff in management or recruitment
roles.
Content:
Module 1: Understanding Diversity
Module 2: What’s it got to do with you?
Module 3: From compliance to commitment
Module 4: Recruitment and Selection
Module 5: Dignity and Respect
To access the online programme, please go to
http://www.leadequalitynetwork.com
Register with your own NUI Galway email address and details.
TD-UPP-06
Recruitment and Selection (Interview Techniques)
Aim(s):
To enable participants to act on Interview Boards by providing training on
interview skills and techniques.
Designed for:
Staff members who act or will act on Recruitment Interview boards.
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Course Content:
Interview Preparation
• The Journey from role description to role competencies to interview
questions
• Panel Interviews: assigning the questions, chairing the interview panel,
scoring and note taking in the context of the Freedom of Information
Act and Equality legislation.
• Interview
Supporting the
Student
Research Training
Management
Development
Techniques and Structure
• Proxemics
• Welcoming and relaxing the candidate
• Introduction and description of the selection process including next
stage
• Checking for understanding
• Asking the competency questions, follow-on questions, and getting
supportive examples
• Inviting questions from the candidate
• Bringing the interview to a close
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Questioning and Listening Skills
• Open and Closed question techniques
• The funnel questioning technique
• Active listening and body language
• Avoiding hypothetical questions and answers
Life Planning
Language Classes
Information
Technology
Duration:
½ day sessions x 2.
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
10
Policies and Procedures Training
TD-UPP-07
Recruitment and Selection Training (Academic staff)
TD-UPP-08
Writing Effective University Policies and Procedures
Aim(s):
Overview:
Participants will be given the opportunity to:
• Explore issues inherent in selection for ‘meritorious’ staff
• Summarise the legislative and policy framework for equal opportunities
• Gain experience in the use of competency-based selection and
assessment methods.
The University has formally adopted a policy for all academic and support
service units to create effective University policies and procedures. This
course will teach participants how to interpret the University’s policy,
to understand the process envisaged and in particular how to write and
publish effective policy and procedures documents.
Designed for:
Objectives:
Academic members who act or will act on Recruitment Interview boards.
• Understand the University’s policy on Policies and Procedures
• Learn about the Process of publishing Policies and Procedures
• Write and Publish new and revised Policies and Procedures documents
Course Content:
• Interviewing as part of legally compliant selection process
• The nature and purpose of the interview in the overall selection process
• Best practice in interview and selection
• NUI Galway Recruitment Policies and Procedures
• Equality
Duration:
½ day session.
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Designed for:
All Head of Units and staff with responsibility for writing and processing
new and revised University policies and procedures.
Management
Development
Content:
Quality/Customer
Service
• Understanding the University’s new policy on creating University
policies and procedures
• Learning about the Publishing Process
• Writing new and revised policies and procedures documents
• Writing Style Guide
Career
Development
Professional Skills
Training
Duration:
2-hours
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
11
Policies and Procedures Training
TD-UPP-09
Mentoring Workshop for Mentors
Overview
The purpose of Academic Mentoring is to support the professional growth
of the individual who is in the early stage of their career and to promote
excellence in teaching and learning, research and academic leadership.
The role of the mentor is to offer off-line help to a mentee as he/she makes
significant transitions in knowledge, work or thinking. The mentor may at
times be a role model or sounding board and at other times a challenger,
advisor or facilitator.
Aim(s):
This workshop aims to provide future mentors with the skills to develop
and retain effective mentoring relationships.
The course will be participative and challenging; there will be 4 half-day
sessions over 3 – 4 weeks, to provide reflective time for participants to
assimilate their learning and become more self-aware.
Designed for:
• Self awareness/self sabotage
• Acting as role model, sharing expertise
• Identifying learning opportunities for the mentee
• Identifying mentee’s development goals and how to progress them
• Supporting the mentee in integrating new knowledge through reflective
practice
• Skills of giving and receiving feedback
• Creating a safe environment for encouraging personal and professional
success
• Accepting and valuing differences
• Managing conflict and disputes
• Insights into motives and behavior
Duration:
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
½ day.
For further information on the NUI Galway Academic Mentoring Scheme,
please refer to:
www.nuigalway.ie/staffdevelopment/Academic_Mentoring_Scheme/
The mentoring programme at NUI Galway is open to all academic staff
and all new academic recruits. An academic staff member interested in the
mentor role should consult with their College Dean, Head of School and
the HR Office to support them through the process.
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
A mentor is an academic who has a proven track record in research,
teaching and academic leadership.
Web Training
All new mentors will be offered mentoring support and training prior to
beginning a mentoring relationship.
Life Planning
Content:
• NUI Galway Mentoring Scheme
• Contracting the mentoring relationship
• Mentoring methodology – managing stages of mentoring relationship
• Ground rules and code of ethics
• Leadership development
• Competencies of mentors
• Establishing rapport
• Effective listening skills
Organisation and Staff Development
Language Classes
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
12
Policies and Procedures Training
TD-UPP-10
Mentoring Workshop for Mentees
Overview
The purpose of Academic Mentoring is to support the professional growth
of the individual who is in the early stage of their career and to promote
excellence in teaching and learning, research and academic leadership.
Duration:
½ day session.
For further information on the NUI Galway Academic Mentoring Scheme,
please refer to:
www.nuigalway.ie/staffdevelopment/Academic_Mentoring_Scheme/
The role of the mentee involves taking ownership of the mentoring process
and driving the mentoring agenda, being open and honest in discussing
with their mentor what they would like to achieve from the relationship,
seek to achieve mutual respect and trust with their mentor for the duration
of the mentoring relationship, and to be willing to engage in career
development opportunities.
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Aim(s):
This workshop aims to provide future mentees with the skills to develop
and retain effective mentoring relationships. The training course will be
participative and challenging, the course will be one half-day session.
Management
Development
Quality/Customer
Service
Designed for:
The mentoring programme at NUI Galway is open to all academic staff
and all new academic recruits. An academic staff member who is in their
early or mid academic career or a new recruit and interested in being
mentored as part of the programme should consult with their College
Dean, Head of School and the HR Office to support them through the
process.
Career
Development
Professional Skills
Training
A mentee is typically an early or mid career academic or a new recruit to
NUI Galway.
Web Training
All new mentees will be offered mentoring support and training prior to
beginning a mentoring relationship.
Life Planning
Content:
Language Classes
• NUI Galway Mentoring Scheme
• Developing and maintaining the mentoring relationship
• Ground rules and code of ethics
• Mentee responsibilities
• Communication, listening skills, giving and receiving feedback
• Potential Challenges
• Insights into motives and behavior
Organisation and Staff Development
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
13
Supporting the Student
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
“Experience teaches only the teachable.”
Aldous Huxley
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
14
Supporting the Student
TD-STS-01
Supporting and Responding to Students in Distress
(Support staff)
A University is a busy and exciting place for students, but also a very
demanding one. Staff in all areas are likely to come across students who
can be overwhelmed or distressed and not know what to do or where to
send the student for help. The health and welfare of students is everyone’s
concern. This training is offered to accompany the booklet for staff which
offers Guidelines on Supporting Students in Distress.
Aim(s):
This course will help staff to identify, respond effectively and refer on
students in distress.
Designed for:
Support staff who may become involved with students who are distressed.
Objective(s):
• Help staff identify distressed students
• Explore possible responses to troubled students
• Develop skills in dealing with difficult behaviours and attitudes
• Gain information about how and where to refer students who may need
specific kinds of help.
Duration:
½ day.
TD-STS-02
Supporting and Responding to Students in Distress
(Academic staff)
There is a clear link between academic achievement and emotional
wellbeing. Academic staff can find that academic difficulties are often linked
with underlying emotional distress. Staff are in a unique position to pick up
such issues. An appropriate response can prevent such difficulties escalating.
A booklet has been produced for all staff on Guidelines for Supporting and
Responding to Students in Distress. This training is planned to accompany
the booklet.
Aim(s):
This course will help academic staff to develop confidence in their ability
to identify, respond and relate to students in distress.
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Designed for:
Academic staff whose roles bring them in contact with students in difficulty.
Objective(s):
• Consider how the changing Higher Education environment can impact
on student distress
• Help staff identify distressed students
• Explore possible responses to troubled students
• Explore boundaries between the academic and pastoral aspects within
their roles
• Develop new skills in dealing with difficult behaviours and attitudes
• Develop a framework and procedures for referring students to other
services, if necessary.
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Duration:
Life Planning
½ day.
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
15
Supporting the Student
TD-STS-03
Teaching in a Cross-cultural Environment
Introduction
When you have non-native English speaking international students in your
classroom, there are several important issues and classroom management
strategies related to effective communication that you may need to keep in
mind to help all students have a positive learning experience. International
students bring a broad range of cultural perspectives to the learning
environment, and this diversity has the capacity to enrich teaching and
learning in the University. The workshop is designed to address the needs
of international students as learners. The workshop will introduce issues
of cultural awareness to those who teach international students, as well as
issues involved in crosscultural communication.
Aim(s):
To discuss and explore strategies for improving the international student
experience in a teaching and learning environment, while simultaneously
improving interaction between home and international students.
Designed for:
Those involved in teaching, tutoring and supervising international
students.
Objective(s):
Teaching in an intercultural setting means using strategies to work
creatively with different cultural worldviews, and bringing an international
perspective into the curriculum. Therefore, at the end of the course you
will be able to:
• Review and discuss the literature available on teaching international
students;
• Plan for and offer better support to international students and those
involved in teaching;
• Identify the main barriers in terms of teaching, e.g. language awareness,
non-verbal behaviour, learning styles, communication skills, academic
writing etc;
• Identify and solve problems with the help of others in the workshop.
TD-STS-04
An Introduction to Cultural Awareness and Cross-Cultural
Communication: Skills for working with International
Students
Introduction
The course is designed to introduce issues of cultural awareness to those
who work with international students. Cross-cultural communication is
important for a wide range of staff who have contact with international
students in many different contexts. Cultural awareness as well as an
ability to communicate across cultures contributes to the wellbeing of
the students and allows those who work with international students
to feel more confident when dealing with issues arising from cultural
difference. The course will be interactive and will draw on participants own
experience.
Aim(s):
To increase cultural awareness among those working with international
students and to provide participants with the skills to engage and
communicate more effectively and confidently with international students.
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Designed for:
A broad range of staff in university units who interact directly with
international students, e.g. student advisers, administrators, receptionists,
attendants and security staff.
Objective(s):
At the end of the course you will be able to:
• Define the key terms relating to “culture” and apply this knowledge to
discuss cultural difference in a positive way
• Understand how awareness about other cultures and cultural differences
can improve your interaction in a multicultural environment
• Identify barriers to effective cross-cultural communication
• Use communication skills to engage and interact successfully with
international students
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Duration:
1 day.
Duration:
Health and Safety
½ day.
Organisation and Staff Development
Welcome and
Information for
Staff
www.nuigalway.ie/staffdevelopment
16
Research Staff Training Programme
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
“I hear and I forget. I see and I remember. I do and
I understand.”
Confucius
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
17
Research Staff Training Programme
TD-RES-01
Introduction to SPSS
TD-RES-02
Introduction to NVivo
Welcome and
Information for
Staff
Overview:
Outline
This Introductory course covers:
• Accessing data entry and import from other media, such as Excel
• Manipulating data to create new data fields
• Presenting data. Tabular and graphical output for analysis and reporting
• Exploratory data analysis
The depth and breadth to which these topics will be covered depends
on the general level of computer literacy of the group coupled with their
experience, if any, of using databases designed for working with qualitative
or unstructured data. Participants are encouraged to bring their own data if
they have some. Otherwise, tutorial data will be provided on the day.
Content:
Designed for:
On completing this course, you should be confident in leveraging the
power of SPSS. This course will enable you to access data and create
bespoke, high quality reports and output for monitoring data, thus
enabling decision support.
Academic and Research staff.
Following an overview of the main features of SPSS and an introduction to
essential terminology, you will be guided through the following topics:
• Data definition and access
• Data modification
• Data analysis and presentation
• Session control and help with SPSS Ireland
1. To equip individuals with enough knowledge to enable them to begin
their project using a computer-aided methodology.
2. Understand the advantages and limitations of using a computer for
qualitative data analyses.
3. How to set-up a database, import data and how to code data.
4. Understand the potential of NVivo as a tool for organising, questioning
and reporting on the data so that they can truly support and defend
their findings.
Quality/Customer
Service
Content:
Professional Skills
Training
Designed for:
This course targets those with little or no SPSS experience, who wish to
become efficient and productive SPSS users.
Prerequisites:
Keyboard and mouse skills. Experience of working in the Windows
environment and an understanding of the key Windows
features.
Duration:
2 days.
Organisation and Staff Development
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Day 1: Setting up your NVivo Database
Research Training
Objective(s):
• Introduction – why use a computer for qualitative analysis?
• The theoretical project
• Designing, formatting and importing a document
• Managing digital data
• Linking text using annotations, memos, hyperlinks and see also links
• Coding
• Reviewing coding
• Managing nodes
• Using text search to explore data
• Recording information about your participants using attributes.
• Creating sets for data interrogation
• Exploring Relationships
• Searching data—analysis techniques.
• Modelling ideas generated from data
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Management
Development
Career
Development
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
18
Research Staff Training Programme
Day 2: Analysing your Data
Prerequisite:
It is compulsory to have completed day one in order to be able to
participate in day two or to be an experienced NVivo user.
Objective(s):
The objective of this workshop is to conduct a piece of analysis using raw data
and a research question. By the end of the session, the participants will have:
• Set up a database with a robust architecture
• Analysed the data using queries and manual analysis where appropriate
• Reported on the findings
Open Session
Finally, there will be an open session at the end of the workshop to
facilitate people who wish to work with their own data which will also
provide the opportunity for a question and answer dialogue where all
parties to the workshop can learn from each other
Welcome and
Information for
Staff
Induction and
Orientation
Duration:
2 days.
Policies and
Procedures Training
Supporting the
Student
Content:
Data collection:
Mixed method questionnaire collecting demographics along with
quantitative and qualitative questions
Research Training
Management
Development
Analysis:
• Import Questionnaires
• Import Quantitative data and match cases
• Use coding query (simple) to address part 1 of the research question
• Target a participant set and use coding query (advanced) to group them
• Auto-code their qualitative responses to a single node
• Code on their responses to identify reasons for change
• Share information using annotations
• Generate preliminary findings using memos (proposition/summary
statements)
• Further interrogate data by automated coding on by demographic value
(gender) using an advanced coding query
• Use text search to augment manual coding and integrate results
• Use a compound query to refine searches
• Test preliminary findings against demographics to further explore/
analyse results using short graphical queries
• Create relationship nodes and code data to them
• Export results and report graphically on weighting of concerns
• Share/report data with non NVivo users using HTML export
• Use matrix for deeper integration/exploration of relationships within data
• Model findings
• Report findings
Organisation and Staff Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
19
Management Development for Support Services Staff
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Management
Development
Programme
for Support
Services Staff
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
“You learn more quickly under the guidance of
experienced teachers. You waste a lot of time going down
blind alleys if you have no one to lead you.”
W. Somerset Maugham
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
20
Management Development for Support Services Staff
Management Development Programme for Support
Services Staff
The management development programme aims to skill, develop and
retain high potential staff who seek to develop their careers as future
leaders in NUI Galway; the programme has 3 components/courses which
are designed for the different levels of management.
• Leading a team including organisation, motivation and co-ordinating
skills
• Participating in a team task including leadership style,
communication and interpersonal skills
• Problem solving including setting objectives, decision making and
conflict resolution
The first course is the supervisory development programme which is
designed for the newly appointed supervisors and/or team leaders; the
course offers the basic tools and skills to be effective in a supervisory role
to those who would have little or no previous experience in management.
2. Assignment: participants must demonstrate an understanding and
application of the specific learning outcomes, the assignment must
demonstrate the participants’ ability to lead a team in the successful
organisation of a project, task or event.
The Manager Essential course is at the next level of management and
is designed for managers who would have at least 2-3 years experience
in supervising; the objective of this course is to provide managers at
the coalface in NUI Galway with the essential tools, skills and relevant
information to develop and support them in their roles. Middle
management can often be a challenging place; managing from the middle,
whilst also managing your own performance and career development and
that of your team.
3. Learner Record: a reflective account and supporting documentation
will be compiled by each participant. It will outline the participant’s
practical experiences and application of the learning:
• Identification of the key learning points
• Description of skills acquired
• Challenges and conflicts encountered
• Evaluation of own role as a Team Leader
• How the learning will be applied
The final course in the programme, the Future Leaders Programme is for
high potential managers who seek to develop their careers as future leaders
of NUI Galway.
Aim(s):
TD-MDP-01
Supervisory Development Programme
The Supervisory Development programme aims to provide new
appointees taking on supervisory roles in NUI Galway with the basic
tools and skills to be effective. Participants will be encouraged to share
their experiences and knowledge with others over the programme. The
programme will have 6 sessions over a 6 – 8 week period leading to a
FETAC Team Leadership Component Award Level 6.
Award:
FETAC Team Leadership Component Award Level 6. To attain the award,
participants must complete the following:
1. Skills Demonstration: participants will be assessed in each of the
following skill areas:
Organisation and Staff Development
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
• Create a greater awareness of the importance of effective leadership and
teamwork
• Provide a clear definition of the role and responsibilities in the area of
team leading and team performance
• Develop a greater appreciation of the key skills of leadership and
motivation
• Develop and practise techniques for more effective team building and
teamwork
• Create a clear understanding of the Supervisors’ role in the legal aspects
of people management including, disciplinary procedures, conflict
resolution, handling absenteeism and health and safety.
• Introduce techniques for more effective time management and personal
organisation
• Provide a forum for self-critique and role analysis and identify areas for
improvement
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Designed for:
Newly appointed Supervisors and Team Leaders
www.nuigalway.ie/staffdevelopment
Welcome and
Information for
Staff
21
Management Development for Support Services Staff
Content:
Content:
• Developing yourself as a Team Leader
• People Management
• Maintaining a Healthy and Safe work environment
• Managing Yourself
• Presentation Skills
• Workplace Communication
• Developing the Work Team
• Leading from the Middle
• Performance Management (yours and that of your team)
• Communication/Presentation skills
• Managing resources and budgets
• Project Management
• Time Management
Duration:
1 day per week over a 6 - 8 week period.
TD-MDP-02
Manager Essentials for Support Services Staff
The Manager Essentials programme aims to provide managers at the
coalface in NUI Galway with the essential tools and relevant information
and skills to keep them up-to-date and confident in their roles. Participants
will be encouraged to share their experiences and knowledge with others
over the programme. The programme will have 6 sessions in total over a
6 – 8 week period.
Aims:
• To continue and build on the process of engagement with and
collaboration between Support Service Units resulting from the BEST
programme.
• Opportunity to look at your own management style
• Discuss the challenges of managing from the middle, whilst managing
your own performance and career development and that of your team.
• Managing in a changing, challenging and competitive higher education
environment.
• Improve ability to manage projects and resources
• Improve ability to prioritise your time, how to prioritise tasks, manage
interruptions, etc.
Trainers:
This programme will be facilitated by a number of trainers with
management expertise from both industry and the public sector.
Designed for:
Participants must be in a managerial role (grade 4 upwards) and leading a
team in Support Services with at least 2-3 years experience in supervising.
Organisation and Staff Development
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
TD-MDP-03
Future Leaders Programme for Support Services Staff
The Future Leaders Programme aims to develop and retain outstanding
and high potential staff who seek to develop their careers as future leaders
in NUI Galway.
Supporting the
Student
Research Training
Aim(s):
• To continue and build on the process of engagement with and
collaboration between Support Service Units from the BEST
programme.
• To cultivate excellence in the Support Service Units by identifying and
investing in emerging leaders, to position and prepare them for positions
of responsibility.
• To recognise leadership as a key driver of organisational performance,
one of the objectives of NUI Galway’s strategic plan, in a high
performing organisation.
• Recognise the importance of both formal and informal methods of
leadership development.
• Develop leadership through action learning; understanding the key
components of leadership development: self awareness, leadership style,
communications, strategic thinking, negotiation, feedback, creative
problem solving.
• Build a cohort of future leaders, while also enhancing collegiality and
networks.
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Trainers:
Information
Technology
This programme will be facilitated by a group of experts in the areas of
career development, leadership and management.
Designed for:
Health and Safety
This programme is aimed at more experienced staff who would like a
deeper understanding of leadership. Nominations will be sought from
www.nuigalway.ie/staffdevelopment
22
Management Development for Support Services Staff
Senior Managers in Support Service Units.
Max 12 participants.
Welcome and
Information for
Staff
Content:
• 3 one-day sessions, these sessions will be facilitated by experts in
the area and contributions will be sought from relevant NUI Galway
management. The sessions will aim to build on engagement and
collaboration between units, whilst developing leadership capabilities.
Participants will be actively encouraged to engage in dialogue about the
University’s key challenge.
• 5 half-day Action Learning Workshops, these workshops will focus
on the practical aspects of leadership, putting the theory into practice.
Participants’ at the beginning of the programme will be asked to
highlight one challenging issue facing them in their own work area.
The workshops will be used to assist in progressing this challenge. The
workshops will cover topics such as strategic thinking, negotiations,
team building, problem-solving, and giving feedback.
• Career Coaching, participants will be provided with 3 sessions of oneto-one career coaching as part of the programme. Experienced career
coaches will work with individual participants to build on their learning
on the programme and career development goals.
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
23
Quality/Customer Service
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Quality/
Customer
Service
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
“Knowing is not enough; we must apply!”
Goethe
Health and Safety
www.nuigalway.ie/staffdevelopment
24
Quality/Customer Service
TD-QCS-01
Communication Skills Training
• The running around dilemma – learn to prioritise and manage your time
effectively.
Designed for:
Duration:
A practical and interactive one-day workshop, the course is designed for all
staff who work directly with the customer includes customer service, front
desk, reception, administration etc.
1 day.
Welcome and
Information for
Staff
Induction and
Orientation
Overall Aim:
Policies and
Procedures Training
The aim of this workshop is to help staff develop a greater understanding
of the importance of communicating effectively with customers in a caring
and assertive way in order to satisfy customers.
Supporting the
Student
Participants will learn how customers evaluate service, the importance
of body language and the necessary skills required to deal with difficult
situations - especially when dealing with irate customers.
Research Training
Workshop Content:
Management
Development
• The importance of customer service & effective communication to meet
customer’s expectations.
• How customers evaluate service - RATER (reliable, assurance, tangibles,
empathy, responsive).
• Exceptional service - exceed customer expectations at each stage of the
service cycle.
• Understand the power of body language in communication.
• Apply the right attitude, show empathy, build trust and really listen to
customers.
• The importance of tone of voice to build confidence and control the
conversation.
• Understand what customer’s really want - ask the right questions to meet
expectations.
• The impact of poor customer service and why customers don’t complain.
• Encourage and motivate feedback and complaints from customers to
improve business.
• Deal with the 3 types of human behaviour – assertive, aggressive and
submissive.
• Measure the severity of complaints to provide the appropriate response
required.
• Excel in service recovery management - from complaint to satisfaction.
Organisation and Staff Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
25
Career Development
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Career
Development
Web Training
Life Planning
Language Classes
“The mind is not a vessel to be filled but a fire to be
kindled.”
Plutarch
Information
Technology
Health and Safety
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26
Career Development
Career Development Programme
TD-CDP-01
Curriculum Vitae Preparation
Aim(s):
This workshop identifies the fundamental elements to CV preparation
for the 21st Century Workplace. Each participant will have a clear
understanding of his/her own skills and achievements and how to align
them to his/her workplace environment
Objective(s):
Participants will learn how to prepare a quality c.v. that highlights pertinent
information about skills, experience and achievements. A quality CV is
critical in developing confidence in promoting your skill set. You will learn
how to convey and document information that will highlight your skills
and present your CV for specific positions.
Designed for:
This workshop is suited to those wishing to prepare an up-to-date
curriculum vitae for any existing or pending opportunities that may arise.
Content:
• Self-Assessment. Skills, Personality and Interest Assessment.
• Job Skills Checklist.
• Identifying Achievements.
• What is a CV?
• Preparing a powerful profile and objective.
• Creating Bullet Point Statements.
• Samples of different CV formats.
• CV draft exercise.
• Preparing covering letters.
• Summary
Duration:
½ day.
TD-CPD-02
Preparing for the Job Interview
Description:
Job Interviews can create a certain amount of anxiety for interviewees.
Much of this anxiety can be alleviated when you understand the process
of interviewing. The quality of your pre-interview research will strongly
impact on the success of your interviews. This workshop will help
participants to carry out pre-interview research appropriate to the position.
You will learn to talk the Interviewer through your c.v., demonstrate your
competencies and handle awkward questions.
Aim(s):
The aim of the workshop is to help you increase your understanding of
the interview process and to understand the different types of interviews
including competency-based interviews. If you have a thorough
understanding of what the interviewers are looking for and prepare
appropriately, you will significantly increase your confidence in promoting
your skills and experience in the interview situation.
Objective(s):
Participants will have the opportunity to discuss and apply tried and tested
skills in an interview situation. Careful consideration is given to assessing
your unique strengths and how to get these across. A valuable part of the
workshop is learning about personality and communication and how to
apply this knowledge to the interview. How to prepare for the interview,
researching the role, different types of interviews, how to answer standard
and difficult questions will be addressed.
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Content:
• Understanding the Interviewing exercise.
• How to prepare before the interview.
• Interview formats: Structured vs. Unstructured.
• Developing your Interview Skills.
• Answering interview questions.
• Sample questions and possible responses.
• Mock interview exercises.
• Interview Post-Analysis.
Life Planning
Language Classes
Information
Technology
Health and Safety
Duration:
½ day.
Organisation and Staff Development
Welcome and
Information for
Staff
www.nuigalway.ie/staffdevelopment
27
Professional Skills Training
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Professional
Skills Training
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
“If you only have a hammer, you tend to see every problem
as a nail.”
Abraham Maslow
Information
Technology
Health and Safety
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28
Professional Skills Training
TD-PST-01
TD-PST-02
Aim(s):
Aim(s):
It will enhance your ability to write clearly and explore the power of words.
To explore, examine and implement styles, techniques and structures for
reports to suit your target audience.
Chairing/managing a meeting means ensuring that a meeting achieves its
aims. The meeting should have been called for a specific purpose and all
discussions at the meeting must be steered to this end. This may sound
simple in theory but in practice it is a very demanding task. A tactful
but assertive chairperson will facilitate an effective meeting. This course
will assist staff by identifying the key contributory factors in managing
meetings effectively.
Content:
Designed for:
Enhancing Your Report Writing Skills
Designed for:
Staff who frequently produce reports.
Objective(s):
• The fundamentals of reports
• How to write reports
• Types of reports
• Readership analysis
• Terms of reference
• The structure of a report
• The key element of a report
• Overcoming writer’s block
• Graphic devices
• Memos, letters and emails
• Effective English
Duration:
1 day.
Chairing / Managing Committees and Meetings
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Chairpersons or Prospective Chairpersons.
Research Training
Content:
• Establish clear objectives and outputs for your meeting
• Develop a charter of expectations for meetings
• Set a start and finish time for the meeting
• Agenda Preparation
• Distinguish between the content (the what) and the process(the how)
of the meeting
• Manage the different personalities at the meeting
• Team work with the minute taker
• Follow up
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Duration:
1 day.
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
29
Professional Skills Training
TD-PST-03
Project Management Training
Overview
This practically oriented 4-day training programme is designed to give
participants an overview of the generic processes involved in managing
projects. Through a combination of instructor lead workshop sessions,
an interactive learning environment is created where real issues, which
arise in projects, are raised and analysed. The fundamentals of project
management best practices are integrated throughout the sessions to
demonstrate how the benefits of the generic processes can be used to
achieve project success.
Designed for:
Experienced project managers, project team leaders, and those working
in specialist disciplines within a project environment. This course will
provide the fundamental skills required to adopt a structured approach to
managing projects.
Aims and Objectives:
On completion participants will:
• Gain an understanding of project strategies, approaches and
methodologies;
• Provide an approach to developing a focused project plan to manage
implementation;
• Develop a results driven project team;
• Use the risk management process to manage project uncertainties;
• Avoid conflict by establishing roles, responsibilities and
communications channels;
• Develop effective methods for scheduling and controlling projects;
• Establish a dependable project control monitoring system.
Content:
Block 1 – Day 1 and 2
• Introduction (why Project Management, what is Project Management,
its characteristics, people, skill sets, successes and failures), Project
Management Frameworks and Processes
• Integration Management Concepts and Processes
• Scope Management
• Scheduling / Time Management, including optimisation techniques
• Cost Management
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Block 2 – Day 3 and 4
• Block 1 Recap
• Estimating – a different perspective
• Risk Management
• HR & Project Leadership
• Communications Management
• Procurement & Contract Management
• Final Review
Research Training
Management
Development
Quality/Customer
Service
Duration and Delivery Method:
The programme consists of two blocks. The duration of each block is two
days. Attendance at Block 1 is a prerequisite to attending Block 2.
Between blocks there is a gap of four weeks to allow some application of
the techniques after the initial session.
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
30
Web Training
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Web Training
Professional Skills
Training
Web Training
Life Planning
Language Classes
“Knowledge is of two kinds: we know a subject ourselves,
or we know where we can find information upon it.”
Samuel Johnson
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
31
Web Training
TD-WEB-01
Web Editing – How to use the Content Management System
(CMS)
Course Rationale:
The University uses a Content Management System (CMS) to edit Web
pages. The CMS uses standard Web page templates; which make it easy to
maintain Web content while also creating a consistence and familiar visual
theme across the Web site. The CMS is an online editing tool for Web
pages. It replaces existing tools used by organisational units, namely (MS
FrontPage, Macromedia Dreamweaver and WS-FTP).
This tool allows users to quickly, safely, and easily:
• Change textual content on their Web pages
• Upload and insert images into editable areas of their Web pages
• Manage their Web site’s side navigation bar
• Edit Meta Tags (used by search engines for page ranking)
• Create new Web pages
Aims and Objectives:
To familiarise University Web administration staff with the capabilities of
the University’s CMS and to also introduce concepts of Web marketing.
Designed for:
TD-WEB-02
Site Manager End User Training
Aims and Objectives:
To familiarise Web Content Contributors and Web Section Managers with
the capabilities of the University’s Public Web site Content Management
System (CMS) named Site Manager.
Designed for:
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Web Content Contributors of the University’s Public Web site.
Web Section Managers of the University’s Public Web site.
Supporting the
Student
Content:
• Introduction to Site Manager – Rights and roles
• Site Structure – Hierarchy and navigation
• Content – Add content
• Manage content – History and versions
• Media Library – Overview
• Mirror and duplicate content – How and when
• Approval – When and what
• Direct Edit options – Add sections and content
Research Training
Management
Development
Quality/Customer
Service
Duration:
Career
Development
½ day.
Web administrators who have completed the Web Training Course (I):
Introduction to Web Editing.
Professional Skills
Training
Prerequisites:
• You are a University Web administrator
• You are using the CMS to edit your Web site
Web Training
Content:
Life Planning
How to use the CMS to create and edit your Web site.
Duration:
Language Classes
½ day (this course will be scheduled based on demand).
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
32
Web Training
TD-WEB-03
SharePoint End User Training
TD-WEB-04
Clear Concise Writing for the Web
Aims and Objectives:
Description:
To familiarise University Staff with the capabilities of SharePoint to access
and publish documents and information. Attendees will learn to use a
SharePoint site, uploading and downloading files, contribute to Lists and
Libraries within the site, and publish Web pages.
The workshop looks at the web as a communication medium, and the
process of planning and writing website content. The session will address
three important topics in writing for the web, or other online media. It will
include exercises and examples to illustrate the central themes.
Designed for:
Designed for:
All University staff using SharePoint to edit and manage both unit intranet
sites and team sites
Staff who contribute to University websites..
Content:
1. Audience analysis:
• Who is the site for?
• How does this influence other choices?
• Overview of SharePoint
• Capabilities of SharePoint
• Collaboration Experience
• What is a SharePoint site
• Working with Lists, Libraries & Views
• Managing Lists
• Publish Web pages
• My Sites
Duration:
½ day.
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Content:
Research Training
2. Language usage:
• Tone, level of formality, register, word choices, genres
• Shortening the text: active voice, brevity, completeness
• Writing links: clarity, position
• Scannability: lists, headings, titles, highlighting
Management
Development
Quality/Customer
Service
3. Information design:
• White space
• Colour
• Graphics
• Typography
• Consistency
Career
Development
Professional Skills
Training
Web Training
Duration:
½ day.
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
33
Life Planning
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Life Planning
Web Training
Life Planning
Language Classes
“Human beings, who are almost unique in having the
ability to learn from the experience of others, are also
remarkable for their apparent disinclination to do so.”
Douglas Adams
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
34
Life Planning
TD-LP-01
Retirement Planning
TD-LP-02
Mid-Career Life Planning
Objective(s):
Objective(s):
Retirement is one of life’s major changes and every major life change brings
its gains and losses. This course will minimise the losses and help capitalise
on the gains. It will explore the things that will change and provide
knowledge necessary to ensure that the change is positive.
The course gives guidance in planning for, and dealing with, the social
and operational changes in the workplace. Also addressed are the financial
issues that the individual will face i.e. taxation, pensions, insurance, loans,
mortgages etc.
Designed for:
Designed for:
Staff who are approaching retirement age.
This course is designed specifically for those in mid career.
Content:
Content:
The course will cover:
• Health and Diet
• Budgeting
• Legal and Taxation matters
• Security
• Money matters
• Social Welfare Entitlements
• Activities
The workshop is composed of individual modules, which address such key
issues as:
• Life Changes
• Health
• Taxation & Investments
• Legal Matters
• Pension Planning
Duration:
1 day.
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Duration:
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
1 day.
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
35
Language Classes
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Language
Classes
Web Training
Life Planning
Language Classes
“It is the supreme art of the teacher to awaken joy in
creative expression and knowledge. ”
Albert Einstein
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
36
Language Classes
Acadamh na hOllscolaíochta Gaeilge, Institiúid lán-Ghaeilge de chuid Ollscoil
na hÉireann, Gaillimh.
Acadamh na hOllscolaíochta Gaeilge, NUI Galway’s pioneering Irish
medium Institute.
This course is suitable for those who wish to gain further knowledge of
the language. Applications will be accepted from those who have prior
knowledge of the language (gained through the Irish Education System,
for example).
Welcome and
Information for
Staff
Induction and
Orientation
3. Dioplóma sa Ghaeilge (Leibhéal A2)/Diploma in Irish (Level A2)
TD-LC-01
Dioplóma sa Ghaeilge/Diploma in Irish
Tá Acadamh na hOllscolaíochta Gaeilge ag tairiscint an Dioplóma sa
Ghaeilge ag leibhéil éagsúla do mhic léinn agus d’fhoireann uile na
hOllscoile. Tá na Dioplómaí á dtairiscint ag leibhéal 6 agus 7 d’Údarás
Náisiúnta Cáilíochtaí na hÉireann (NQAI). Seo a leanas na leibhéil éagsúla
atá á dtairiscint:
Acadamh na hOllscolaíochta Gaeilge is now offering the Diploma in Irish
at various levels to all students and staff within the National University of
Ireland, Galway. The Diplomas correspond to level 6 and 7 of the National
Qualifications Authority of Ireland (NQAI). The following are the various
levels available:
1. Dioplóma sa Ghaeilge ( Leibhéal C1)
Riachtanas iontrala:
Beidh an cúrsa seo oiriúnach do dhaoine a bhfuil caighdeán maith Gaeilge
acu. Fáilteofar roimh iarratais ó dhaoine a bhfuil leibhéal pas bainte amach
acu i scrúdú ardleibhéal Gaeilge na hArdteistiméareachta agus/nó a
shásaíonn Coiste an Dioplóma go bhfuil caighdeán sásúil bainte amach acu
i labhairt agus i scríobh na Gaeilge
2. Dioplóma sa Ghaeilge (Leibhéal B2) /Diploma in Irish (Level B2)
Riachtanas iontrala/Entry Requirements:
Beidh an cúrsa seo oiriúnach do dhaoine ar spéis leo cur lena gcuid eolais
ar an teanga. Fáilteofar roimh iarratais ó dhaoine a bhfuil eolas áirithe acu
ar an teanga cheana féin (de bharr a dtréimhse scolaíochta in Éirinn, mar
shampla).
Organisation and Staff Development
Riachtanas iontrala/Entry Requirements:
Policies and
Procedures Training
Fáilteofar roimh iarratais ó dhaoine ar spéis leo buneolas a chur ar an
teanga. Níl aon riachtanais iontrála don chúrsa seo.
Supporting the
Student
Applications will be accepted from those who are interested in gaining a
basic knowledge of the language. There is no entry requirement for this
course.
Research Training
Teagmháil / Contact
Management
Development
Áras na Gaeilge,
Acadamh na hOllscolaíochta Gaeilge,
OÉ Gaillimh.
www.acadamh.ie
Folíne/Extension 5248 Fón/Phone + 353 91 495248
Quality/Customer
Service
Career
Development
TD-LC-02
Ranganna Comhrá /Conversational Classes
Tá Acadamh na hOllscolaíochta Gaeilge ag tairiscint ranganna Gaeilge
d’fhoireann uile na hOllscoile i rith na bliana acadúla 2011 – 2012.
Beidh ranganna comhrá Gaeilge á dtairiscint ag gach uile leibhéal ó
bhunranganna go hardranganna. Tá sé i gceist caighdeán Gaeilge na
n-iarrthóirí a mheas trí Thriail Socrúcháin Teanga lena chinntiú go mbeidh
an caighdeán céanna sna ranganna éagsúla.
Acadamh na hOllscolaíochta Gaeilge are offering Irish classes to all
University staff during the Academic year 2011 – 2012. Classes will be
provided for all levels from beginners to advanced. To ensure that the
classes meet the needs of participants, applicants will be invited to do a
Placement Test to help us assess their level of fluency and to allocate them
to the appropriate class.
www.nuigalway.ie/staffdevelopment
37
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Language Classes
Aidhmeanna:
• Meon dearfach i leith na Gaeilge a chothú i measc na n-iarrthóirí a
rachaidh i bhfeidhm ar a n-iompar agus nósmhaireacht teanga i suíomh
dátheangach
• Go dtiocfadh feabhas agus forbairt ar chumas na n-iarrthóirí cumarsáid a
dhéanamh trí mheán na Gaeilge
Welcome and
Information for
Staff
Induction and
Orientation
Aims:
• To encourage a positive outlook towards the language and to promote a
better understanding of language usage in a bilingual environment
• To improve and develop the applicants’ ability to communicate through
the medium of Irish
Policies and
Procedures Training
Supporting the
Student
Ábhar an Chúrsa:
Research Training
Beidh an-bhéim orthu seo a leanas:
• Gnáth-chumarsáid laethúil
• Úsáid na Gaeilge san ionad oibre
• cur chuige machnamhach agus forbairt straitéisí foghlama teanga
Management
Development
Quality/Customer
Service
Emphasis will be placed on:
• Everyday oral communication
• The use of Irish in the workplace
• Reflective language learning and the development of learning strategies
Career
Development
Teagmháil / Contact:
Professional Skills
Training
Tá an t-eolas a bhaineann le Ranganna Comhrá ceart ach cuir an píosa seo
a leanas isteach ag a dheireadh.
Web Training
Peigí Ní Oibicin
Folíne / Extension 3616 Fón / Phone +353 91 493616
Áras na Gaeilge,
Acadamh na hOllscolaíochta Gaeilge,
OÉ Gaillimh.
www.acadamh.ie
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
38
Information Technology
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Information
Technology
Life Planning
Language Classes
Information
Technology
“The best way to predict the future is to invent it. ”
Alan Kay
Health and Safety
www.nuigalway.ie/staffdevelopment
39
Information Technology
Information Technology
There is an extensive range of IT training courses available, these are
offered at three levels, introductory, intermediate and advanced, to NUI
Galway staff. The provision of this training at the appropriate level is
determined through the completion of a pre-training evaluation form
which helps ascertain the training requirement and level of the individual.
Office Applications
Microsoft Word, Excel
Access, PowerPoint Microsoft Outlook, Project, Visio Internet
Desktop Publishing
Publisher
Adobe Photoshop, Illustrator, InDesign, Acrobat, QuarkXPress The Staff Training and Development Unit will:
• Issue a pre-training evaluation form to ascertain the individual’s training
requirement and level prior to confirming a place on a training course.
• Provide a comprehensive training manual to those attending IT training.
• If required, customise the IT training to meet the specific requirements
of those attending.
TD-IT-01
Agresso Training (Introductory)
Welcome and
Information for
Staff
Designed for:
Complete beginners
Induction and
Orientation
Content:
• The log-on process
• Standard templates for looking up information
• Learning how to check what funds are left in your budget
Policies and
Procedures Training
Presenter(s):
Supporting the
Student
Management Accounts Office.
Duration:
1½ hours.
Research Training
To register, please contact Oifig na gCuntas on Ext. 2184
or e-mail: accounts@nuigalway.ie
Management
Development
TD-IT-02
Quality/Customer
Service
Agresso Training (Web Ordering)
Designed for: Career
Development
Staff responsible for ordering goods/services and nominees/budget
holders responsible for approving orders..
Professional Skills
Training
Content:
• Web requisition entry
• Limits and the approval process
• Generating goods received notes
Web Training
Duration:
Life Planning
1 hour session (times vary).
To register, please contact Oifig na gCuntas on Ext. 2184
or e-mail: accounts@nuigalway.ie
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
40
Health and Safety
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
“Learning without thought is labour lost; thought without
learning is perilous.”
Confucius
Organisation and Staff Development
Life Planning
Health and
Safety
Language Classes
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
41
Health and Safety
Health and Safety
NUI Galway as the employer must “provide the necessary information,
training and supervision” to employees who in turn must “attend such
training to ensure their safety, health and welfare at work” (Safety, Health
and Welfare at Work Act 2005).
*All safety training (core and specialised) is scheduled on the basis of staff
needs, therefore it is very important that each Unit complete and return
the Safety Training Needs Assessment form detailing their Unit safety
training needs to the Health and Safety office annually.
Induction and
Orientation
The purpose of safety training is to ensure that all employees are informed
and capable in the safety aspects of their work.
Policies and
Procedures Training
A Safety Training Needs Assessment is issued annually from the Health
and Safety office to each Head of Unit to complete in respect of the safety
training needs of the Unit. The Safety Training Needs Assessment is
available to download on the Health and Safety office homepage at
www.nuigalway.ie/healthsaf
Supporting the
Student
Research Training
The health and safety training courses are sub-divided into:
Management
Development
1. Core Health and Safety (CHS) Training courses – standard courses that
apply to most Units and staff members, and are categorised as follows:
1.First Aid
2.Fire Safety
3.Manual Handling/Ergonomics
4.Safe Pass
5.Health and Safety Legal Briefings
6.Safety Statements/Risk Assessments
Quality/Customer
Service
Career
Development
Professional Skills
Training
2. Specialist Health and Safety (SHS) Training courses where there is
a specific risk to a Unit or work being carried out in the Unit; in this
case, the safety training is more specialised. For specialised training
courses, please contact the Health and Safety office before completing
the Safety Training Needs Assessment form.
Web Training
Life Planning
The Specialised Health and Safety Training courses are categorised as
follows:
1. Laboratory
2. Maintenance and Workshop
3. Occupational Care
4. First Aid (specialist)
5. Manual Handling (specialist)
6. Radiation Safety Talk
Organisation and Staff Development
Welcome and
Information for
Staff
Language Classes
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
42
Health and Safety
Core Health and Safety Training Courses
(Organised by Organisation and Staff Development)
Standard courses that apply to most Units and staff members.
1. First Aid
CHS-FA-01
Occupational First Aid, Initial Training
CHS-FA-02
First Aid Refresher Training
This training is to ensure that NUI Galway Occupational First Aiders
are updated and recertified in their training as required by the HSA and
OFAAA.
A review of the Occupational First Aid Initial Training.
This course is designed to provide the learner with the knowledge,
practical skills and understanding required to provide and coordinate first
aid in the workplace in compliance with the requirements of the Safety,
Health and Welfare at Work (General Application) Regulations 2007
and the associated Guide to these Regulations. This course is FETAC
Approved at Level 5.
Designed for: In accordance with FETAC requirements, includes:
• Accident Assessment
• Scene Management
• Primary Survey
• First Aid Instruction
• Reporting a first aid incident/accident and other NUI Galway policies
and procedures
Designed for: All staff.
Induction and
Orientation
Content:
Aims & Objectives:
Content:
Welcome and
Information for
Staff
Aim:
Policies and
Procedures Training
Supporting the
Student
Occupational First Aiders
Prerequisites:
Occupational First Aid Initial Training.
Research Training
Duration:
1½ Days
Management
Development
Assessment:
Short assessment.
Quality/Customer
Service
Certification:
Yes.
Career
Development
Retraining:
First Aiders are required to complete a one day refresher course every two
years, within three months of it being due, i.e. must be completed within
24 – 27 months.
Professional Skills
Training
Web Training
Prerequisites:
None.
Life Planning
Duration:
1 day.
Language Classes
Assessment:
Practial and short written assessment.
Information
Technology
Certification:
Valid for 2 years.
Health and Safety
Retraining:
Every 2 years.
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
43
Health and Safety
CHS-FA-03
AED/Defibrillator Refresher Training
Aims & Objectives:
To ensure that AED/Defibrillator responders are updated in their CPR
skills and the use of an AED.
Designed for: Occupational First Aiders.
CHS-FA-04
Fieldwork First Aid Training/(REC3) – Rescue Emergency
Care
Aim:
To ensure that relevant staff are trained and competent in the provision of
first aid while carrying out fieldwork.
Content:
Duration:
Prescribed Rescue and Emergency Care (REC) Level 3 Syllabus; Accident
scene management, bleeding & shock, breathing difficulties, choking &
CPR, fractures, sprains & dislocations, unconsciousness & head injuries,
spinal injuries, triage, casualty handing and packaging, environmental
problems and burns & scalds. Also covers FETAC Level 5 Occupational
First Aid syllabus.
2 Hours.
Designed for: Retraining:
Staff engaged in fieldwork.
Every eight months.
Prerequisite:
Prerequisites:
Occupational First Aid Initial Training Course.
Content:
CPR Skills, Use of AED, Updates, Q&A Session.
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
REC2
Duration:
Career
Development
3 Days.
Assessment:
Professional Skills
Training
Short assessment.
Certification:
Rescue and Emergency Care (REC) Level 3 Certification & FETAC Level
5, Occupational First Aid.
Retraining:
Web Training
Life Planning
Every 2 years.
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
44
Health and Safety
2. Fire Safety
CHS-FS-01
Fire Marshal Training
Aim:
To ensure that nominated fire marshals are briefed in their role so that
they can assist in the effective evacuation of unit without risk to their own
safety.
Content:
Definition of the role and duties of a fire marshal, local fire practices and
procedures, organisation and practical aspects.
Designed for: Nominated fire marshals.
Prerequisites:
None.
Duration:
½ day.
Assessment:
None.
Certification:
No.
Retraining:
CHS-FS-02
Fire Safety Training
Welcome and
Information for
Staff
Aim:
To ensure that all NUI Galway staff are aware of the University’s
emergency practices and procedures and are prepared to respond and act
appropriately in the event of an emergency.
Induction and
Orientation
Content:
Policies and
Procedures Training
Fire Prevention, fire procedures, emergency evacuation, the role of staff,
practical training (weather permitting).
Supporting the
Student
Designed for: All staff.
Prerequisites:
Research Training
None.
Management
Development
Duration:
½ day.
Quality/Customer
Service
Assessment:
None.
Career
Development
Certification:
No.
Retraining:
Professional Skills
Training
Every 3 years.
Every 3 years.
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
45
Health and Safety
3. Manual Handling/Ergonomic
CHS-MH-01
Manual Handling Training
Aim:
To train staff, engaged with loads at work, on the theory and techniques of
safe manual handling for their particular activities and environment.
Content:
Introduction and Legislation, Theory of handling, Best Practice, Work
environment practice and Revision.
Designed for: All staff engaged in manual handling at work.
Prerequisites:
None.
Duration:
½ day.
Assessment:
Short Assessment.
Certification:
No.
Retraining:
CHS-MH-02
VDU/Workstation Assessor Training
Welcome and
Information for
Staff
(refresher training also available)
Aim:
To train NUI Galway staff to assess and perform ergonomic evaluations of
VDU/workstations in their own area.
Content:
Induction and
Orientation
Policies and
Procedures Training
Legislation, Ergonomics, Postural implications of a workstation layout.
Designed for: Supporting the
Student
Nominated VDU/Workstation Assessors.
Prerequisites:
None.
Research Training
Duration:
Management
Development
1 day.
Assessment:
Quality/Customer
Service
Short Assessment.
Certification:
No.
Career
Development
Retraining:
Every 3 years.
Professional Skills
Training
Every 3 years, or more frequent if relevant changes in handling tasks.
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
46
Health and Safety
4. Safe Pass
5. Health and Safety Legal Briefings
CHS-SP-01
CHS-LB-01
Safe Pass
Aims & Objectives:
Aims & Objectives:
To ensure that all workers involved in construction/maintenance have a
basic knowledge of health and safety and are able to work on-site without
being a risk to themselves or others (requirement of the Safety, Health and
Welfare at work (construction) Regs 2006.
This talk is aimed at managers to clarify their legal responsibilities and to
help maintain Health and Safety standards.
Content:
Promoting a Safety Culture, Duties and Responsibilities at Work, Accident
Reporting and Prevention, Working at Heights, Excavations and Confined
Spaces, Working with Electricity Underground and Overhead Services,
Personal Protective Equipment, Use of Hand Held Equipment, Tools and
Machinery, Safe Use of Vehicles, Noise and Vibration, Manual Handling
and Health and Hygiene.
Designed for:
Buildings and Maintenance staff or staff who in the course of their work
are required to visit a building site.
Prerequisites:
Welcome and
Information for
Staff
Health and Safety Legal Briefing
Induction and
Orientation
Contents:
A comprehensive overview of safety and health law and the specific duties
of University Heads in ensuring compliance.
Designed for: Heads of Colleges, Schools, Support Services and Research Institutes.
Safety Co-ordinators are also invited to attend so that they will be familiar
with the role of Heads (they will be assisting in discharging element of
these duties but accountability cannot be delegated to them).
Prerequisites:
None.
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Duration:
2 hours.
Career
Development
None.
Professional Skills
Training
Duration:
1 day.
Retraining:
Web Training
Every 4 years.
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
47
Health and Safety
6. Risk Assessments/Safety Statements
CHS-SS-01
How to conduct a Risk Assessment
Aims & Objectives:
To enable participants to identify and analyse hazards and associated
consequences, determine and evaluate associated risks, identify
appropriate controls and carry out a practical risk assessment.
Content: Legislation, Risk assessment process and techniques, Development of risk
assessment strategies, Review of current risk assessment processes and
procedures.
CHS-SS-02
Safety Statement Preparation Workshop
Welcome and
Information for
Staff
Aims & Objectives:
To enable staff to perform a systematic risk assessment and accordingly
prepare a safety statement.
Induction and
Orientation
A safety statement is a ‘live’ document that all staff are aware of and which
is implemented at all levels and integrated into on-going activities and
communicated to everyone in the workplace.
Content:
Relevant staff.
Identification of significant workplace hazards and risks, Evaluation of
the nature and extent of the risk, Recommendation of practical control
measures designed to control risk, Provision of advice on health and safety
policies and procedures, Review of your
Prerequisites:
Designed for: None.
Relevant staff.
Duration:
Prerequisites:
1 Day.
None.
Designed for: Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Duration:
½ day.
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
48
Health and Safety
Specialist Health and Safety Courses
(Organised by the Health and Safety Office)
Specialist Training courses where there is a specific risk to a Unit or
work being carried out in the Unit; in this case, the safety training is
more specialised. For specialised training courses, please contact the
Health and Safety office before completing the Safety Training Needs
Assessment form.
1. Laboratory
SHS-LAB-01
Autoclave Safety
Aims & Objectives:
SHS-LAB-02
Biological Agents Safety
Welcome and
Information for
Staff
Aims & Objectives:
To inform on safety issues when handling biological agents.
Content:
Risk assessments, Pathogenic micro-organisms, Cell cultures, Transport of
biological materials & Bio-Security
Designed for: Relevant staff.
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Prerequisites:
None.
To inform on the mechanisms of action, applications and the safe use of
laboratory autoclaves.
Duration:
Content:
Assessment:
Autoclave design and operation, safety procedures, maintenance, autoclave
housekeeping & trouble-shooting.
No.
Certification:
Designed for: No.
Research Training
½ day.
Management
Development
Quality/Customer
Service
Career
Development
Relevant staff.
Prerequisites:
Professional Skills
Training
None.
Duration:
½ day.
Web Training
Retraining:
Every 3 years.
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
49
Health and Safety
SHS-LAB-03
GM Safety
SHS-LAB-04
Chemical Safety
Aims & Objectives:
Aims & Objectives:
To inform users of genetically modified organisms of the risks associated
with their handling and how best to reduce these risks. This course is
excellent preparation for an EPA inspection.
To inform relevant staff on the safe use and practices while working with
chemicals.
Content: GM regulation, planning experiments and risk assessment, classification
of GMs, containment levels, tools of the trade, worked examples and
roundtable discussions on risk assessments.
Designed for: Laboratory staff and GM Licensees who are working with GMMs or
GMOs.
Assessment:
Short Assessment
Prerequisites:
Content:
Introduction to chemical safety legislation, hazards, best practices, Safety
Data Sheets, storage, signage, labelling, waste disposal & practical aspects.
Designed for:
Supporting the
Student
Research Training
Prerequisites:
None.
Management
Development
Duration:
½ day.
Duration:
This session is a follow on session to Session 1.
Every 3 years.
Policies and
Procedures Training
Laboratory staff.
Session 2: Specialist Chemical Safety/The Management of Chemicals
Retraining:
Induction and
Orientation
Session 1: Fundamentals of Chemical Safety
None.
½ day.
Welcome and
Information for
Staff
Quality/Customer
Service
Career
Development
Content:
• Emergency procedures
• Risk Assessments
• Carcinogens
• Accident investigation
• Incident Reporting
• Waste Disposal and general management
Professional Skills
Training
Web Training
Life Planning
Designed for:
Laboratory Management and staff.
Language Classes
Prerequisite:
Attendance at Session 1: Fundamentals of Chemical Safety.
Information
Technology
Duration:
½ day.
Health and Safety
Organisation and Staff Development
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50
Health and Safety
SHS-LAB-05
Confined Space Safety
SHS-LAB-07
Handling Compressed Gases
Aims & Objectives:
Aims & Objectives:
To ensure that all NUI Galway Staff potentitally working in a confined
space are aware of the hazards, the required preventative measures and
emergency procedures.
This workshop is designed for lecturers, managers, supervisors, technicians
and post-graduate students who either already use or supervise personnel
working with compressed cylinder gases and associated equipment in a
laboratory environment
Content: Confined Space Regulations, Special risks and their locations, Preventative
Measures, Relevant Equipment (PPE, Monitoring Equipment etc.) &
Emergency Procedures.
Designed for: Relevant staff.
Prerequisites:
None.
Duration:
½ day.
SHS-LAB-06
Fume Cupboard Safety
Aims & Objectives:
Gas Properties, Identification of Gas Cylinders, Oxygen deficiency
and enrichment, Handling and storage of gas cylinders, Piped systems,
Emergency procedures, Checking regulators and leak testing, Personal
Protective Equipment, Detailed and in-depth practical session on
cylinders and their safe use and handling.
Research Training
Management
Development
Laboratory and Maintenance staff.
Prerequisites:
Quality/Customer
Service
For the practical session, appropriate PPE including protective footwear,
suitable hand protection and safety glasses or goggles.
Career
Development
Assessment:
Short assessment.
Content: Retraining:
Types of fume cupboards, sitting, correct use, testing and maintenance.
Every 3 years.
Designed for: Supporting the
Student
Designed for: Duration:
Induction and
Orientation
Policies and
Procedures Training
Content:
To inform on the types and applications of fume cupboards and their safe
use.
Welcome and
Information for
Staff
Professional Skills
Training
½ day.
Web Training
Life Planning
Laboratory staff.
Prerequisites:
Language Classes
None.
Duration:
Information
Technology
½ day.
Health and Safety
Organisation and Staff Development
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51
Health and Safety
SHS-LAB-08
Liquid Nitrogen/Cryogenics Workshop
Designed for:
Laboratory Managers and Staff.
Aims & Objectives:
Prerequisites:
To ensure that staff using cryogenic gases and processes, principally liquid
nitrogen, are adequately trained to ensure that the hazards are reduced to
as low a level as is reasonably possible.
None.
Content: Cryogenics Safety, Operational Training, Maintenance, Importance of
Inspections and Records, Oxygen Deficiency, Emergency Procedures.
Designed for: Laboratory staff.
Prerequisites:
Mandatory PPE, including lab coat, suitable eye and face protection,
suitable protective footwear i.e. with steel toe-caps.
1/2 day.
Assessment:
Retraining:
SHS-LAB-10
Research Training
Micro/Biological Safety Cabinets
Management
Development
Aims & Objectives:
Content:
Every 3 years.
Supporting the
Student
Every 3 years.
½ day.
Retraining:
Policies and
Procedures Training
Yes.
To inform on the correct selection, siting and use of MSC’s.
Short Assessment.
Induction and
Orientation
Duration:
Duration:
Assessment:
Welcome and
Information for
Staff
Quality/Customer
Service
• Types and application of MSC
• Installation issues
• Maintenance programmes
• Disinfection issues and housekeeping
Career
Development
Professional Skills
Training
Designed for:
SHS-LAB-09
Management of Biological Laboratories
Relevant staff
Prerequisites:
Aim & Objectives:
None.
To equip managers of biological laboratories with the knowledge and skills
to ensure a safe working environment for all laboratory staff.
Duration:
Content:
• Classification of Biological agents
• Risk Assessment
• Containment Methodologies
• Laboratory organisation
• Health surveillance issues and records
• Waste and disinfection strategies
• Laboratory design exercises
Organisation and Staff Development
Web Training
Life Planning
1/2 day.
Assessment:
Language Classes
Short assessment.
Retraining:
Information
Technology
Every 3 years.
Health and Safety
www.nuigalway.ie/staffdevelopment
52
Health and Safety
SHS-LAB-11
Microscope Safety
Aims & Objectives:
To improve knowledge and understanding on the risk posed by laboratory
microscopes.
Content:
• Fundamentals of microscopy
• Tupes of commonly use microscopes
• Ergonomics and proper set-up - musculoskeletal disorders, eye strain
• Environment issues - lamp usage and safety
• Microscope maintenance (Electrical and Chemical safety)
Designed for:
Staff using microscopes.
Duration:
60/90 minute session.
2. Maintenance and Workshop Safety
SHS-MWS-01
Welcome and
Information for
Staff
Abrasive Wheel Safety
Aims & Objectives:
Induction and
Orientation
To ensure that all NUI Galway staff using abrasive wheels at work are
trained and competent in their safe use and maintenance.
Policies and
Procedures Training
Content: Abrasive wheel Regulations, Hazards of abrasive wheels, Machine
guarding and other safety devices, Equipment maintenance and Relevant
documentation.
Supporting the
Student
Designed for: Research Training
Staff using abrasive wheels, and their managers.
Prerequisites:
Management
Development
None.
Duration:
Quality/Customer
Service
½ day.
SHS-MWS-02
Career
Development
Asbestos Awareness Safety
Aims & Objectives:
Professional Skills
Training
To provide appropriate training and adequate information for all
employees who are, or are likely to be exposed to asbestos dust in the
course of their work. The training will cover the knowledge and skills
set out in Regulation 17(2) of the Safety, Health and Welfare at Work
(Exposure to Asbestos) Regulations, 2006.
Web Training
Life Planning
Content: Legislation, Best Practice and Safe Procedures.
Language Classes
Designed for: Maintenance/Technical Staff and others who may be exposed to asbestos
in the course of their work.
Information
Technology
Prerequisites:
None.
Health and Safety
Duration:
1 hour.
Organisation and Staff Development
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53
Health and Safety
SHS-MWS-03
Electrical Awareness Safety
SHS-MWS-04
PAT Testing – Information Session and Practical Workshop
Aims & Objectives:
Aims & Objectives:
To inform on the hazards of electricity in the workplace and best practice
and safety procedures.
The Information Session objective is to ensure that portable and
transportable electricial equipment is maintained in a safe condition and
avoid any hazard to person’s or property. A practical workshop follows the
information session.
Content: The nature of electricity, legislation, how electricity can injure, protection
against contact, risk assessment, best practice and procedures.
Content:
Designed for: Information Session
Relevant staff.
Legislation, Principles of Electricity, Classification of Equipment,
Description of Testing Procedures, Leads, Labeling and Recording.
Prerequisites:
None.
Duration:
½ day.
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Practical Workshop
Visual inspections of electrical devices, using PAT Testers on portable
electrical appliances, data management and inventory control.
Management
Development
Designed for: Relevant staff.
Quality/Customer
Service
Prerequisites:
None.
Career
Development
Duration:
1 day.
Professional Skills
Training
Web Training
Life Planning
Language Classes
Information
Technology
Health and Safety
Organisation and Staff Development
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54
Health and Safety
3. Occupational Care
4. Manual Handling/Ergonomics (Specialist)
SHS-OC-01
SHS-MH-01
Back Care
Aims & Objectives:
Aim:
To provide staff with an introduction to the prevention of back injuries at
work and the general management of back problems where they occur.
To train nominated staff in the techniques and safe use of an evacuation
chair.
Content:
Content:
• Anatomy
• Prevention of back problems
• Practical problems and their management
• Exercises
• Q&A session
The features of the Evacuation Chair, Practical Use, Demonstration and
Practice Sessions.
Designed for:
All staff
Prerequisite:
None
Duration:
2 hour session
SHS-0C-02
Voice Care
Welcome and
Information for
Staff
Use of Evacuation Chairs
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Designed for:
All staff and/or specifically nominated staff who may be required to assist
in an evacuation.
Research Training
Prerequisites:
Management
Development
None.
Duration:
Quality/Customer
Service
½ day.
Assessment:
Career
Development
None.
Certification:
Professional Skills
Training
No.
Aims & Objectives:
Retraining:
To provide guidance on the prevention of voice care problems.
Every 3 years.
Web Training
Content:
• Voice care issues in teaching
• prevention measures
• Exercises
• Q&A session
Life Planning
Language Classes
Designed for:
Information
Technology
Relevant staff.
Prerequisite:
None.
Health and Safety
Duration:
2 hour session.
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
55
Health and Safety
SHS-MH-02
People-Handling Training
Aim:
To train staff, engaged in handling people at work, e.g. as part of using
EVAC chairs, in the theory and techniques of safe people handling for their
particular applications.
Content:
• Introduction and Legislation
• Theory of handling,
• Best Practice
• Work environment practice and Revision (in accordance with FETAC
Level 6 standard)
5. First Aid (Specialist)
SHS-FA-01
Aim:
To provide first aid training for occupational first aiders working in
environments with specialist first aid issues (as set out by the Health
and Safety authority - certain toxic substances, corrosive or oxidisng
substances, or hazardous substances). Units with such risk have been
identified as part of the occupational first aid risk assessment completed in
2010/11.
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Content:
All staff engaged in people handling at work.
• The purpose of specialist first aid
• First aid situations and their management, resources
• Review and Q&A session
Prerequisites:
Designed for:
None.
Existing occupational first aiders in Units with these risks.
Duration:
Prerequisites:
1 day.
Current Occupational First Aid training.
Assessment:
Duration:
Short practical Assessment.
½ day.
Certification:
Assessment:
No.
Short practical and written assessment.
Retraining:
Retraining:
Every 3 years.
Every 2 years.
Designed for:
Welcome and
Information for
Staff
Specialist First Aid Training
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
6. Radiation Safety
Language Classes
Contact the University’s Radiation Protection Officer.
Information
Technology
For further details, please refer to the Radiation Safety Website:
http://www.nuigalway.ie/physics/radiation_safety/index.html
Health and Safety
Organisation and Staff Development
www.nuigalway.ie/staffdevelopment
56
Welcome and
Information for
Staff
Induction and
Orientation
Policies and
Procedures Training
Supporting the
Student
Research Training
Management
Development
Quality/Customer
Service
Career
Development
Professional Skills
Training
Web Training
Life Planning
Language Classes
Organisation and Staff Development
Forbairt na hEagraíochta agus na gComhaltaí Foirne
www.nuigalway.ie/staffdevelopment
staffdevelopment@nuigalway.ie
T +353 91 492 812 / 91 495 800/ 91 493 649
Organisation and Staff Development
Information
Technology
Health and Safety
www.nuigalway.ie/staffdevelopment
57