Claremont Graduate University (CGU)
CGU SBOS
HRD 344: Performance Management
Course Instructor: Lisa Williams
Office: ACB - By appointment. Please let instructor know if you need to schedule
Phone: 661.917.3194
E-mail: lisa.williams@ngc.com
Course Schedule
Semester: Summer
Meeting day, time: Thursday, May 21st, 2015 – July 2nd, 2015
7:00 – 9:50
(Please be on time!)
Course Location: Burkle 12
Required Text
Performance Management, Herman Aguinis, 3rd Edition
Course Description & Outline:
What Is Performance Management
Performance Management is a continuous process of identifying, measuring and developing the
performance of individuals and teams and aligning their performance with the strategic goals of the
organization. Performance management is critical to small and large, for profit and not-for-profit
domestic and global assignments, and to all industries.
Unfortunately, few organizations use their existing performance management systems in productive
ways. Performance management is usually seen as an “HR department requirement”. In many
organizations, performance management means that managers must comply with their department’s
request and fill out tedious, and often useless, evaluation forms. Unfortunately, the only tangible
consequence of the evaluation process is that the manager has to spend time away from his or her
“real” job duties. However, you must understand that the consequences are great, not only to the
organization as a whole, but also to the employee (individual). That being said, there has been a
great deal of discussion and controversy surrounding the effectiveness of performance management
systems; particularly with annual evaluations.
By the end of this course, students will be able to:

Understand the need to design and implement succeed performance management systems

Create an “on-going” and not cyclical approach to performance management and how this
plays into employee engagement

Understand some concepts and practices for observation, evaluation and improvement of
the performance management process

Take the necessary steps to create a top-notch performance management system including
utilizing “best practices”.
Objectives: To develop a broad knowledge of the multi-dimensional aspects of performance
management in today’s workplace. The primary focus will be on understanding the concepts of
performance management as it relates to the individual, team and organization. Additionally, in this
course you will gain a practical understanding of performance management including performance
planning, measurement, assessment, appraisal and execution.
Course Requirements & Assignments:
Week 1 – 5/21: Why HR & Introduction to PM
Chapter 1: Performance Management and Reward Systems in Context
Chapter 2: Performance Management Process
Week 2 – 5/28: Chapter 3: Performance Management and Strategic Planning
Chapter 4: Defining Performance Management and Choosing a Measurement
Approach
Week 3 – 6/4:
Chapter 5: Measuring Results and Behaviors
Chapter 6: Gathering Performance Information
Week 4 – 6/11:
Chapter 7: Implementing a Performance Management System
Chapter 8: Performance Management and Employee Development
Coaching Techniques/Practice (outside of book PPT)
Week 5 – 6/18:
Chapter 9: Performance Management Skills
Chapter 10: Reward Systems and Legal Issue
Week 6 – 6/25:
Chapter 11: Managing Team Performance; International considerations
Catch-up and Summarize
Week 7 – 7/2: Final: Simulations/Presentations
&/ Papers Due (Final paper-July 9th nlt midnight)
Case study or simulation assignments may be given in lieu of an individual paper. In addition, inclass case studies may be assigned as part of participation credit.
Attendance
Students are expected to attend all classes. Students who are unable to attend class must seek
permission for an excused absence from the course director or teaching assistant. Unapproved
absences or late attendance for three or more classes may result in a lower grade or an “incomplete”
for the course. If a student has to miss a class, he or she should arrange to get notes from a fellow
student and is strongly encouraged to meet with the teaching assistant to obtain the missed material.
Missed extra-credit quizzes and papers will not be available for re-taking.
“Missed class” paper will be assigned and due by next session.
Letter Grade
Grade Point
A
4.0
B
3.0
C
U
Description
Learning Outcome
Complete mastery of course material and
Additional insight beyond course material
Insightful
Proficient
2.0
Complete mastery of course material
Gaps in mastery of the course material; not at
Level expected by the program
0.0
Unsatisfactory
Ineffective
Your course grade will be determined as follows:
Individual Papers or Individual Case Studies (2 @ 10% each)
Simulation or Team Presentation
Final Research Paper
Class Participation
Developing
20%
25%
35%
20%
100%
Scientific and Professional Ethics
The work you do in this course must be your own. Feel free to build on, react to, criticize, and
analyze the ideas of others but, when you do, make it known whose ideas you are working with. You
must explicitly acknowledge when your work builds on someone else's ideas, including ideas of
classmates, professors, and authors you read. If you ever have questions about drawing the line
between others' work and your own, ask the course professor who will give you guidance. Exams
must be completed independently. Any collaboration on answers to exams, unless expressly
permitted, may result in an automatic failing grade and possible expulsion from the Program.
Expectations and Logistics: For all written assignments grading will be based on
1.
Content-pertinence to topic, depth of understanding and insight
2.
Clarity of writing- Spelling and grammar will count
All assignments are expected to be turned in on time. Points will be taken off for missed deadlines.
Students are expected to arrive to class on time, and to return from breaks on time. If you need any
special consideration regarding the times, please let me know so we can discuss.
Important Dates
Midterm Exam: In lieu of Mid-term exams, individual papers will be assigned. Topics will be
determined prior to the due date and based on the discussion of the class.

Case – Individual Paper #1
Due: June 4th Cases: (2.3) (3.4) (4.1)

Case - Individual Paper #2
Due: June 25th (Case TBD)

Simulation or Presentation
Due: July 2nd

Research Paper
Due: July 9th

Class Participation
On-going
Course Policies
Necessary accommodations: Any student who has a disability that prevents the fullest expression of
his or her abilities should contact the instructor as soon as possible to discuss the appropriate
accommodations necessary to complete the course requirements.
Professional standards: The written products and verbal presentations you complete in this course
should be regarded as an extension of your professional self and should reflect the best of your
abilities. It is assumed that written reports will be neat, well-organized, well-written, and without
noticeable grammatical, punctuation, or other writing errors. If needed, the Writing Center on
campus can be of assistance. Presentations should be professional, incorporating effective
presentation skills and the use of accompanying visuals as needed. All assignments deadlines
should be adhered to. However, please do not hesitate to call the instructor. The cell phone # is for
your usage.
I am so excited about this class. I believe that this course will be exciting and dynamic. The instructor (that is me)
reserves the right to change assignment dates or topics of assignments. Don’t stress, I am here to help you grow,
learn and succeed, enjoy the experience….. Lisa