DSAES Assessment Plan for AY 2015-2016
Department/Program Name:
Director:
Scholarships and Financial Aid
Executive: Sal Loria, Operations Director: Scott Moore
Department/Program Assessment Anushah Ahmed- Customer Service Assistant Director, Shari Corprew Grants and Scholarships Assistant Director, Lety
Contact(s) (in addition to above): Gallegos Information Technology Assistant Director, Candida DuBose- Quality Control Assistant Director, and Lear Hickman Loans Assistant Director
The mission of Scholarships and Financial Aid (SFA) is to provide financial assistance to student to students through grants,
loans, scholarships, and employment in a way that provides timely, efficient, and customer-oriented services to student and
Department Mission Statement: internal and external stakeholders.
Department Vision Statement:
The vision of Scholarships and Financial Aid is to strive to poise accountable stewardship of all financial aid resources with an
institution of student-centered philosophy. We are working to establish ourselves as a leader in financial aid services when
measured against peer institutions, using technology to streamline financial aid processes. We equip our staff with the tools
necessary to conquer all of the challenges resulting from changes in federal, state, institutional and private funding rules
along with economic changes. We seek to model campus-wide communication and collaboration while respecting the
needs, values, and diversity of our students, parents, and colleagues.
1. SFA will report clearly defined measurable data that represent the attainment of first time in college student’s ability to
understand our website and email communications. (DSAES 4c)
2. SFA will collaborate with students to determine why they came into or contact the office and if there concern was address
and resolved during this visit. (DSAES 5b)
Department FY16 Goals: (include all 3. SFA will implement staff development and evaluation processes that will ensure accountability and improved professional
department goals and DSAES
practices resulting in exceptional financial aid advisement. (DSAES 2.e)
strategic plan mapping)
4. SFA will work with student employees on creating a well-rounded work experience enhancing work ethics, critical thinking,
and life skills that will lead to success at their next level of employment. (DSAES 2c)
1
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #1): First Time in College experience with website
Learning Outcome(s) and/or
Assessment Activity Objective(s)
First time in college (FTIC) should be
able to navigate through our website
to find any pertinent information
regarding their financial aid needs.
Student should also be able to read,
interpret, and respond to email
communication with ease and clear
understanding of what is required.
Purpose of Assessment Activity
To measure the FTIC ability navigate
through our website with ease, and clear
understanding of our email
communications.
Method
Advisors will ask FTIC students during their
visit at the counter if they are interested in
participating in a cognitive focus group to
discuss their experience using our website.
If the student is willing to participate there
information will be collected to invite to
participate in a cognitive focus group.
Where all participants will complete
multiple choice questions and randomly
up to two individuals will be selected to
answer open ended questions. Data will
be compared from semester to semester
as well as year to year.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
2
Frequency / Timeline
FY16 Goal(s)
Supported
After the start of the 1; 2e, 4a
semester: September,
February, and
July
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #2): Issue Resolution
Learning Outcome(s) and/or
Assessment Activity Objective(s)
SFA will be able to identify the
number of contacts a student made
to SFA before getting awarded.
Along with accessing if the
communications they received were
clear and concise on what was
needed.
Purpose of Assessment Activity
Method
To determine those students that
contacted SFA more than 5 times, and get
there input on their experience and the
time it took to receive an SFA award.
Outbound calls utilizing a survey through
Campus Labs. Data will be compared from
semester to semester as well as year to
year.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
3
Frequency / Timeline
Once a semester:
Fall - September
Spring - February
Summer - July
FY16 Goal(s)
Supported
2; 4a
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #3): Staff Development
Learning Outcome(s) and/or
Assessment Activity Objective(s)
SFA staff will develop a more
comprehensive approach that will
provide our students, staff, and
community a more professional
overview of financial aid,
scholarships, and debit
management.
Purpose of Assessment Activity
To measure the progression of SFA
employee professional development and
job knowledge based on assessment
feedback.
Method
Frequency / Timeline
FY16 Goal(s)
Supported
Create an anonymous survey through
Twice a year/ October, 3; 4.a, 4.d,5.c
Campus Labs do a post and pretesting of and April
knowledge. Based on feedback staff will
attend work-shops, trainings, conferences,
and cross trainings. Will also try and get
an outside source to come and work with
staff in groups and assess the needs.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
4
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #4): Student Workers
Learning Outcome(s) and/or
Assessment Activity Objective(s)
Purpose of Assessment Activity
SFA student employee will
To evaluate SFA student employees on
demonstrate skills that promote
their work ethic/practices.
professionalism in the workplace as
as result of the SFA Student
Employee Development Program.
Method
Supervisor and Employee Self Evaluation
will be done to evaluate all student
workers punctuality, reliability, customer
service, personal skills, following policies
and procedures, and productivity though
an evaluation rubric in Campus Labs.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
5
Frequency / Timeline
Three times a year:
Early December
Early April, and
Mid July
FY16 Goal(s)
Supported
4; 1.c, 1.f, 4c,