DSAES Assessment Plan for AY 2014-2015
Department Name:
Director:
Assessment Contact(s)
(if not the director):
Department Mission Statement:
Department Vision Statement:
Scholarships and Financial Aid
Sal Loria
Anushah Ahmed-Assistant Director Customer Service, Shari Corprew Assistant Director Scholarships& Grants, Lety Gallegos Assistant
Director IT, Candida DuBose Assistant Director QC, and Lear Hickman Assistant Director Loans
The mission of the Office of Scholarships and Financial Aid is to provide financial assistance to student through grants, loans,
scholarships, and employment in a way that provides timely, efficient, and customer-oriented services to student and internal and
external stakeholders.
The Office of Scholarships and Financial Aid strives to poise accountable stewardship of all financial aid resources with an institution of
a student-centered philosophy. We are working to establish ourselves as a leader in financial aid services when measured against peer
institutions, using technology to streamline financial aid processes. We equip our staff with the tools to necessary to conquer all of the
challenges resulting from changes in federal, state, institutional and private funding rules along with economic changes. We seek to
model campus-wide communication and collaboration while respecting the needs, values, and diversity of our students, parents, and
colleagues.
1. Students will be able to submit all required documents to the office through a more streamlined process. Strategic Initiatives 2e
2. Information delivered to students will delivered in a more concise and user friendly method that would allow student to have a
Department Goals: (include DSAES
clearer understanding of what is needed to complete their financial aid awarding. Strategic Initiatives 4c
strategic plan mapping)
3. Streamline memo process that will allow all involved parties to have a clearer understanding of the status. Strategic Initiatives 5c
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DSAES Assessment Plan for AY 2014-2015
Program or Services Being Assessed: Verification
Learning Outcome(s) and/or
Program Objective(s)
Will identify students that submitted
documents to office and discuss
their experience with the method
they used to submit their
information.
Purpose
Method
Frequency / Timeline
Goal(s) Supported
To ensure that being technological savvy
and meeting the needs of our students we
will engage for their input as to the
method they utilized for submitting there
documents and why.
Phone Campaign
Twice a year after the
start of semester
1
Method
Frequency / Timeline
Goal(s) Supported
Query
Three times a year
after Official Date of
Record
2
Method
Frequency / Timeline
Goal(s) Supported
Once each semester
after Official Date of
Record
3
Program or Services Being Assessed: Customer Service
Learning Outcome(s) and/or
Purpose
Program Objective(s)
Communications that students
receive will contain reader friendly
information, guiding them through
the financial aid process necessary
to determine their eligibility. The
information given out will be clear
and concise and jargon free.
Comparing the accuracy of document’s
received along with the number of contact
the student made regarding the
communication received.
Program or Services Being Assessed: Scholarships
Learning Outcome(s) and/or
Program Objective(s)
Purpose
Purpose is to streamline the memo
process the will result in a more efficient
Departments and Staff will be able and effective workflow that will allow all
to track the memo process though a involved parties to be abreast of all
shared network.
transactions in a timely manner. This
process will also reduce the number of
days in processing
Survey to:
• Student receiving memo
• Signing authority for memo
• Person(s) assisting student
through the memo process
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